Trailfinders Guildford
Information about Trailfinders Guildford
Opening hours
- Monday: 9:00 AM – 7:00 PM
- Tuesday: 9:00 AM – 7:00 PM
- Wednesday: 9:00 AM – 7:00 PM
- Thursday: 9:00 AM – 7:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
Travel Agent and Tour Operator
Trailfinders Guildford: Reviews
Negative experience: Always used Trailfinders in the past and they have always been first class. Not today. Polite and trying to help but due to obvious lack of training and also not listening properly, despite repeatedly stating what needed to be done, I left without booking the flight. Very, very disappointed and surprised.
Dear HenriettaThank you for your feedback, although we're sorry to learn you have been disappointed.We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders
Fantastic experience: Very helpful Monu was very knowledgeable and we booked just what we wanted.
Dear Pete Thank you for your kind comments. Best regards Trailfinders
Fantastic experience: Brilliant service for over 30 years travelling best company i have ever dealt with for anything. Staff are always helpful cheery and informative
Positive experience: Nice big shop, our rep was slightly robotic and difficult to get a estimate easily, it takes time and they have to follow a process. Otherwise, a very pleasant experience, could have offered refreshments
Positive experience: Very helpful and patient staff
Dear SteveThank you for your kind comments. Best regards Trailfinders
Fantastic experience: Debbie was incredibly helpful at the Guildford branch. Spent a long time going through itinerary ideas, was extremely patient and made fantastic recommendations. We recently came back from travelling around Bali for 3 weeks and we had the most incredible time and we are so grateful to Debbie for her perfect planning. Debbie, thank you SO much, you made it a trip of a lifetime and we will definitely be back to see you in the new year to book our next trip! We were also very impressed with the whole team, any time I called in they were all extremely helpful and informative and just lovely people! Will be recommending Debbie and Trailfinders to everyone!
Dear Ella Thank you very much for taking the time to let us know just how much you enjoyed your time in Bali. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Best regards Trailfinders
Fantastic experience: Came here to book the holiday of lifetime. 6 weeks away on the other side of the world - they could not have been more helpful.
Dear Lady P Thank you for your kind review. Best regards Trailfinders
Negative experience: Have been standing outside for over 20 minutes with 2 people inside the office. Put refuse to open the door, I think. Virgin Holidays now have my money instead of you!
Dear CallumThank you for your feedback, although we're sorry to learn you have been disappointed.Our travel centre doors have been open since 9am today, and we have had clients in, so it's unclear why you have been unable to enter. Please do call us on 01483478400 and ask to speak to a Duty Manager in the hope we can resolve this issue amicably and assist you with your travels.We look forward to being of assistance.Kind regardsTrailfinders
Fantastic experience: We had a 3 week to Africa. Paul, Trailfinders, did an amazing job of organising everything for us and it all ran like clockwork, it far exceeded our expectations.
Dear StephanieThank you for kind review. Best regardsTrailfinders
Fantastic experience: Mighty helpful 75 minutes planning session for OZ/NZ trip. Plamen Yordanov was a model of professional and courteous support with a smile. Thank you.
Dear Malcolm Thank you for your review. All the best Trailfinders
Positive experience: Excellent service but long wait to get through on the phone
Dear Woking WoundedThank you for your review.Best regardsTrailfinders
Fantastic experience: Brilliant. So good to have face to face consultation. Lovely travel consultant, Abby. Looking forward to our holiday.
Dear MandyThank you very much for your kind review. We’re delighted to hear that your initial excited thoughts have been turned into an ideal, achievable itinerary. Here at Trailfinders we all love to travel and we know just how enjoyable it is to assist someone find their perfect trip.Best wishesTrailfinders
Fantastic experience: Helpful, friendly and patient!
Dear MichaelThank you for your review.All the bestTrailfinders
Positive experience: Great travel firm really helpful and Knowledgeable. Long queues on the phone the only downside
Dear JohnThank you for your review.Best regardsTrailfinders
Fantastic experience: Professional service.. As, always
Dear CarolynThank you for your review.Best regardsTrailfinders
Fantastic experience: Excellent service and so helpful when we had a travel problem
Dear LindaThank you for taking the time to let us know just how impressed you have been with our service. Best regardsTrailfinders
Negative experience: Just tried calling, I was 36th in th queue, what a joke!
Dear EddieThank you for getting in touch, although I am sorry you have been disappointed. I have asked a Senior Duty Manager to get in touch with you so we may assist further.Best regardsTrailfinders
Positive experience: Great travel agents with lots to offer. Paul is fantastic with vast travel knowledge. It was only his 2nd day in the Guildford office after transferring but sat with us for hours to find the perfect trip, on our budget. He was extremely approachable and understanding, even when we kept changing plans. I would 100% recommend and look forward to going back in the future for another adventure.
Dear AntheaThank you very much for taking the time to let us know how helpful your travel consultant has been. It's always really satisfying when an itinerary comes together and our clients are excited to get the trip underway. We will be sure to pass on your compliments to both your consultant and their manager.Best wishesTrailfinders
Fantastic experience: Very attentive travel agent. Very personal service specialising in multi destination and traveling holidays. We visited looking to piece together the safari holiday me and my partner had always dreamed of. We were very pleased with the Taylor made holiday put together for us and the final price. Would definitely recommend.
Dear IMAGIMAXThank you for your review and we look forward to assisting you further.Best regardsTrailfinders
Fantastic experience: Really lovely and informative staff. Good brochures. Looking forward to organising our trip armed with all the useful pointers and information we were given.
Dear JoWe're delighted that our reputation has encouraged you to contact us and we look forward to assisting you with your travel plans.Best wishesTrailfinders
Positive experience: Was ok put no good getting ion to we'd in Guildford
Dear StevenThank you for the 4* rating.Kind regardsTrailfinders
Fantastic experience: Very helpful and very patient the assistant was so knowledgeable and keen to help thank you
Dear RuthThank you for your kind review.Best regardsTrailfinders
Fantastic experience: Fantastic customer service, would highly recommend
Dear LornaThank you for your kind review and recommendation, and we hope we can continue to assist you in the future.Best wishesTrailfinders
Fantastic experience: Knowledgeable 1st class staff. Quick off the mark during c-19 difficulties. Can't praise them enough.
Dear LindaThank you for your kind review.Trailfinders
Fantastic experience: Perfect
Fantastic experience: Our consultant Robert Mitchell was extremely helpful in helping to book our flights and motorhome for a trip to New Zealand at the end of the year. I would thoroughly recommend Trailfinders to others.
Dear CarolineThank you for taking the time to let us know just how impressed you have been with our service. I will be sure to pass on your compliments.Best regardsTrailfinders
Fantastic experience: Had a super helpful and knowledgable chat with Kayla (Kayleigh? Can't remember exactly sorry!) about low-carbon long-distance travel. Thank you for your help, would recommend!
Dear SamThank you for your kind review.Best regardsTrailfinders
Fantastic experience: Trailfinders are a superb travel company. I have planned many adventures with them and their excellent staff and will continue to do so. They are customer focussed and extremely supportive
Dear IanThank you very much for your kind review!Trailfinders
Fantastic experience: Excellent service.
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