Virgin Atlantic Holidays at Next, Giltbrook Retail Park, Nottingham

Fantastic experience: We dealt with the very lovely Sarah at the Virgin Desk inside Next store at Giltbrook Retail Park, when booking our holiday to Barbados. We were treated with such respect, and ease by Sarah, she made every step so very simple. Thank You Sarah

Fantastic experience: Very helpful& explained why new system was being installed,

Fantastic experience: Fabulous attention to detail when helping us to choose our perfect holiday.Totally understood what we wanted and went the extra mile to get us the best deal.

Fantastic experience: Everyone I’ve spoken to has been great, and made the process really easy. The whole experience had also been really nice and easy for us. There have been no ‘pushy sales’ at all, but taking the time to come up with suggestions and options to make our holiday what we want it to be. We’ve also been going through a few different options and there’s been no hesitation to happily calculate all the permutations both in store and after. In store there’s also a handy little place for keeping little ones amused whilst working out the holiday. Would strongly recommend.

Fantastic experience: I have just booked a car for our Florida holiday with Sarah Burgess at the Giltbrook office. Sarah was extremely helpful in helping me select which car I needed and explaining to me the different levels of insurance. I would recommend this office and Sarah and Dottie. An excellent service.

Fantastic experience: good service very patient

Fantastic experience: I was very happy with Sarah she gave me time to discuss my problems and was very helpful.

Fantastic experience: Really had a good experience sarah was brilliant took in all our needs did everything for us even booked our seats and helped us pick them and gave us a bottle of prosecco as it was our wedding anniversary thanks alot for everything

Fantastic experience: Very helpful staff. Holiday booked nice and fast!

Fantastic experience: I have now booked 3 holidays with the Virgin Holiday team in Giltbrook and on each occasion the person I have dealt with has been excellent, this time it was Sarah - thank you for all you help :-)

Fantastic experience: They did most of the work before meeting you. We are going a little later to book our holiday with them.

Fantastic experience: Excellent as usual

Fantastic experience: I’ve been dealing with Sarah since booking my holiday quite some time ago, to say she has had patience and maintained professionalism is understating it with the amount of questions and the like I have thrown at her. Great service from the start and all the way through. Would highly recommend.

Fantastic experience: Positive: Professionalism

Fantastic experience: Positive: Professionalism , Responsiveness

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: With the current situation of covid, we had loads of questions. Sarah was fantastic. She answered all that she could but importantly the ones she couldn’t answer she didn’t cover it up, she said straight away. This will be our 3rd virgin holiday to the US, none have been flights + hotel + car. All have had some complexity and every time it’s been as if I was buying a newspaper, no issues whatsoever. Also it was nice to see a familiar face, the other lady there booked my wife’s girl trip 2 years ago, they seem to look after their staff…

Fantastic experience: Absolutely wonderful service from Sarah Burgess; got a great deal on a fab holiday. Nothing was too much trouble. We would always go to Virgin Holidays as our first choice.

Fantastic experience: My husband and I called into Next for shopping forgetting that Virgin was there We decided to make an enquiry about booking a holiday for next year. Sophie was so friendly and very interested in talking to us with our concerns due to covid which immediately put us at our ease with our booking. We booked our 10 nights in Sandals knowing we can postpone or change our holiday if necessary (hopefully not) and her knowledge was very professional and I would recommend any one who have their doubts about booking to talk to Sophie or indeed anyone in the virgin "corner"

Fantastic experience: Dotty was extremely helpful and very knowledgeable, really pleased with the service and help we were given.

Fantastic experience: Sarah at Virgin has been an absolute star with us, very helpful quick responses, good value quotes, I wouldn't hesitate to recommend her to anyone who is thinking about booking with Virgin.

Fantastic experience: I cannot thank Hayley in your team enough! You could say its not our first rodeo in getting a holiday to Florida booked and normally do it all ourselves. Hayley found us amazing prices, was incredibly helpful and went above and beyond to ensure all of our needs were met - including working up multiple hotel/flight combos! she really did make all the difference!

Fantastic experience: I wouldn’t go anywhere else, 5star service brilliant staff willing to go the extra mile

Fantastic experience: I have used Virgin Holiday (Giltbrook) several times over the last few years and always found the staff extremely knowledgeable, friendly and helpful. The quality of the holidays they sell are great value for money as they seem to always go a step further to make your holiday the best possible. Due to COVID we have had to cancel and swap dates on a couple of holidays we had already booked, the refund process was very quick, and the holiday we swapped our dates on was sorted with no issues at all. I would highly recommend Sophie and staff at Giltbrook Nottingham.