Hays Travel Eastleigh

Negative experience: Actually it really should be a minus . I went to the shop talked to a man who never showed me a holiday, just asked for my email address and told me he would sand details... Well 4weeks later lm still waiting. I have booked a 5*all inclusive holiday for 2 . With TUI. Whose customer service far outweighs that of hays , still if he is on commission . He is a fool

Fantastic experience: Fabulous service thank you

Fantastic experience: Best travel agents by a long way

Fantastic experience: Excellent lovely staff

Negative experience: Initially I bought euros for my daughter and family,but when I phoned to buy some for my husband and l a few weeks later,,the young lady wasn't very helpful and I felt as if I was a criminal so I shall get them elsewhere. Ive been buying my euros from you for a while.

Fantastic experience: Excellent customer service!! Charlotte was friendly, helpful and holiday booked with ease! Will definitely use again! Highly recommend!

Fantastic experience: All staff are very friendly and helpful. There is nothing to much trouble for them.

Fantastic experience: Friendly and very helpful

Fantastic experience: Lovely staff, very helpful.

Fantastic experience: Very knowledgeable staff and very helpful

Negative experience: Worst experience, staff where extreme unprofessional talking to each other across us. Also talking about other members of staff at other branches who were having to go to A&E. Would never book through then again and I haven’t even been away yet.

Positive experience: Super

Fantastic experience: Great service

Positive experience: A friendly helpful team.

Fantastic experience: excellent customer service staff are brilliant. very friendly and welcoming.

Fantastic experience: Very good staff loads help on booking A cruise this is 3 cruise we have booked With the staff in Eastleigh

Negative experience: It's been a year since I used this company and I am still angry. So I booked a weeks holiday to Lanzarote for August 2016 then a month before we are due to go I get a call telling me the holiday is cancelled as the company they had booked with had gone bust, so they booked us into another hotel in Lanzarote for the same week (brilliant). Then on the day we are due to fly out I get a call telling me (you guessed it) the holiday had been cancelled again, by now I am getting really frustrated. So with only hours to go they say they have found us another hotel(great). Upon getting to Lanzarote airport the taxi I had booked and paid for with Hays was non existent but I finally convinced a rep to get us to the hotel, then disaster strikes again the hotel had no booking for us so after 2 hours of ringing around they put us into a temporary room telling us not to unpack and to come to reception in the morning. During the week we stayed we had to change room 3 yes 3 times. What did I get as compensation for this disaster you ask? A grand sum of £100 pounds yes that's right one hundred pounds. I would never recommended this company to anyone.