
Trailfinders Chelmsford

Information about Trailfinders Chelmsford
Opening hours
- Monday: 9:00 AM – 7:00 PM
- Tuesday: 9:00 AM – 7:00 PM
- Wednesday: 9:00 AM – 7:00 PM
- Thursday: 9:00 AM – 7:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
Travel Agent and Tour Operator
Our comment from TraTraTravel UK about Trailfinders Chelmsford:
Trailfinders Chelmsford is renowned for its exceptional customer service and bespoke travel planning. Customers consistently praise the knowledgeable and friendly staff who go above and beyond to tailor trips to individual needs. Whether it's organizing a dream honeymoon, planning adventurous vacations like safaris or cruises, or simply assisting with flight queries, the team's commitment to customer satisfaction is evident. Many clients have highlighted their seamless booking experiences and the attention to detail provided by consultants like Rhiannon, Nick, and Harry.
Some key highlights include:
- Personalized Service: The team takes time to understand client requirements and offers customized travel solutions.
- Expertise: Staff members are described as highly knowledgeable about various travel destinations and processes.
- Dedication: Testimonials mention staff working after hours to assist with urgent travel arrangements.
- Positive Experiences: Multiple reviews express satisfaction with the overall trip planning and execution, reinforcing a reliable reputation.
However, there have been occasional criticisms related to service delays during busy periods, which can impact the overall experience. The company is receptive to feedback and strives to resolve any concerns. Overall, Trailfinders Chelmsford remains a top choice for travelers seeking personalized and comprehensive travel services.
Trailfinders Chelmsford: Reviews
Fantastic experience: Went to two other shops on hight Street wasn't able to help struggled to find what I needed on the Internet went into to this place 1720 on a Sunday and a lady rhiannon Cooper was able to assist find what I need for a week away in Berlin for me and my family I highly recommend her knowledge of the travel industry and friendly approach
Dear CourtenayThank you for your review. We'll be sure to pass on your compliments. All the best Trailfinders
Fantastic experience: Trailfinders Chelmsford were fantastic in helping us book our dream honeymoon. We booked a safari to the Masaai Mara followed by a beach holiday in Zanzibar at quite short notice. Nick listened to our ideas and ensured that the trip was everything we wanted. He added extra nights in Nairobi for us so that we could visit the elephant orphanage and liaised with the Safari lodges so that we could extend our stay at the lodge for an extra night. Booking with Trailfinders was seamless and our holiday ran smoothly. Thank you, Nick, and Trailfinders Chelmsford!
Dear Philip Thank you for your review. We'll be sure to pass on your compliments. All the best Trailfinders
Fantastic experience: First time we've used them. Absolutely faultless holiday so far. Will absolutely be going back for my next holiday. Everything has been perfect so far.
Dear Martyn Thank you for your review. We'll be sure to pass on your compliments. All the best Trailfinders
Fantastic experience: It must be 20 years since I’ve used a travel agent to book a trip. I wanted to book a big holiday to South Africa, so I wandered into Trailfinders in Chelmsford to see what they offered. I was greeted by Rosanna Critchell who explained that everything Trailfinders does is completely bespoke. Within a few minutes we were looking at flights and accommodation options. Rosanna was absolutely brilliant and we built a fabulous itinerary together, she is an absolute credit to the company! I’ll be coming back for our next trip to Vietnam. It’s also worth noting that their prices are very reasonable.
Dear PaulThank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and experience to help create your itinerary. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders
Fantastic experience: Rosanna was fantastic in helping me look into flights, the whole team is so accommodating and helpful. My upcoming trips will definitely be booked via trailfinders
Dear KatrinaThank you for your kind review. We'll be sure to pass on your compliments. Best regardsTrilfinders
Fantastic experience: Excellent travel agents, work to the highest standards
Dear Gerry Thank you for your kind review. All the best Trailfinders
Negative experience: Rude staff member service had really gone down since last time we booked a holiday. An hour wait did not appreciate the persons attitude.
Dear LizThank you for your comments although we're sorry you have been disappointed on this occasion.Our team recall your visit and believe they did all possible to make you aware they would be able to see you as soon as possible, however, the travel centre was very busy at the time. We're sorry if this advice was upsetting, although this was never our intention. Every customer is important to us, and we would be grateful if you would contact us on 01245 961400 and ask to speak with a Duty Manager, so we can look to resolve any concerns you have amicably.We look forward to being of assistance.Kind regardsTrailfinders
Fantastic experience: Went into a very busy branch today. Every desk was full and there was a buzz with people waiting too. Ended up leaving with the relevant brochures to begin research but overheard a few conversations whilst I was choosing the brochures. There is a level of bespoke that these guys can achieve. It's a personal service and quality is what it's about. Looking forward to go in and book.
Dear PN Thank you for your kind review and we look forward to being of assistance with your future travel plans. All the best Trailfinders
Fantastic experience: Extremely helpful for our Alaska cruise and travel to San Francisco and Las Vegas including flights and tours
Dear PhilipThank you for your review.Kind regardsTrailfinders
Fantastic experience: Harry Page is fantastic! He is friendly, knowledgeable, understanding and professional. He has already made our honeymoon extra special, even just at the planning and booking stage. I am so pleased that I have booked with trailfinders especially with Harry and I am so grateful he has been able to plan our special holiday! I wouldn't want to book with anyone else in the future! Thankyou so much Xx
Dear EllieThank you very much for your kind review, and we’re delighted to hear your experience of booking your honeymoon was all it should be. It's important, when it's a once in a lifetime holiday, to ensure everything is as you want it to be, and it's encouraging to hear that your travel consultant took on board all of your concerns and questions and has come up with the perfect trip for you both. We will be sure to pass on your compliments to both your consultant and their manager.Kind regards Trailfinders
Fantastic experience: Went into a very busy branch today. Every desk was full and there was a buzz with people waiting too. Ended up leaving with the relevant brochures to begin research but overheard a few conversations whilst I was choosing the brochures. There is a level of bespoke that these guys can achieve. It's a personal service and quality is what it's about. Looking forward to go in and book.
Fantastic experience: We have received outstanding service from Trailfinders in Chelmsford. We spent hours with their team planning the holiday of a lifetime, unfortunately it was almost ruined by quarantine restrictions in China. Our trip was a saved by Alec. He worked after hours on a Sunday in order to offer us a selection of alternative arrangements. His dedication to customer satisfaction is exemplary. If you are looking for advice or help with planning a dream holiday you could not be in better hands.
Dear HilaryThank you for taking the time to let us know just how impressed you have been with our service. We'll be sure to pass on your compliments. Kind regards Trailfinders
Fantastic experience: We were helped on different occasions by Laura and Jack who helped us build our trip to the States with our two teenagers. They listened attentively - came up with some great options and were helpful friendly and supportive. The itinerary on the phone was super useful and we used it all the time. Can highly recommend
Dear MelanieThank you very much for taking the time to let us know how helpful your travel consultants have been in assisting you with your trip. We’re delighted they were able to draw upon their training and experience to make suggestions and enhance your trip. We will be sure to pass on your kind compliments to both your consultants and their managers.Best wishesTrailfinders
Fantastic experience: I booked a honeymoon through Chelmsford Trailfinders. The whole experience from walking through the door to landing back home was fantastic. Many thanks go to Julia who listened to our needs and gave us a great trip. The local tour guide company that Trailfinders use was also great. I will be going back to them for the next adventure
Dear MarkThank you for your review and we are delighted to hear you had an amazing honeymoon. We'll be sure to pass on your compliments to your consultant and their Manager.Kind regardsTrailfinders
Fantastic experience: Ingrid Buckley at Chelmsford High Street provided excellent information on my flight query. Her knowledge was excellent as were her skills at deducing the data entry issues.
Dear GrahamThank you for your kind comments, which we'll certainly pass on. All the best for your travels.Trailfinders
Fantastic experience: We booked our Honeymoon with Trailfinders. Unfortunately due to the pandemic it was cancelled. Elliot Hawthorn our Trailfinders consultant was brilliant; he was responsive, took the time to help us navigate the potential options, and kept us informed throughout the year. I would like to thank him, and would highly recommend Trailfinders. They even contributed £100 to our future Honeymoon fund! Excellent service.
Dear PatrickThank you for your review and we are glad to hear just how impressed you have been with our service.Best regardsTrailfinders
Fantastic experience: Handled my latest trip brilliantly, I'll always use them from now on
Dear jayThank you for your review.Best regardsTrailfinders
Fantastic experience: Fantastic customer service. Always polite and really helpful. My go to for travel!
Dear CarlosThank you for your kind comments and we look forward to assisting you again soon.Best wishesTrailfinders
Fantastic experience: Laura was so good nothing to much trouble . Nothing but praise .
Dear KatherineThank you for your kind review. We'll be sure to pass on your compliments.Best regardsTrailfinders
Fantastic experience: Love Trail finders so knowledgeable. Have booked lots of time very helpful
Dear ChrisThank you for your kind comments, and we're delighted our service keeps you coming back. We certainly hope we can assist you with your future holiday plans.Best wishesTrailfinders
Fantastic experience: Trailfinders Chelmsford are THE BEST travel agent I have EVER used. I'm due to travel to the Philippines in October and at this time of the pandemic, the situation is incredibly fluid regarding permissions to travel outbound & returning. There are also OFFICIAL forms that MUST be completed before flights will be allowed. Thats the situation..... Harry at Trailfinders Chelmsford is BRILLIANT... With information at his fingertips, he took away my concerns so that I could look forward to a trip of a lifetime. I have approximately 1 month to go before flying and it is like Harry is delivering me to Heathrow. A real bespoke service... He has explained the current processes and restrictions and what will be done if boarders are closed. My worries and concerns are removed, Harry is the quintessential example of a perfect ambassador for Trailfinders. He's a great guy working with a great company. I cannot provide higher praise or recommendation.
Dear RobertThank you for your kind review. I will be sure to pass on your compliments.All the bestTrailfinders
Fantastic experience: Great service provided by Harriet today. Wasted half a day online yesterday trying to book a quick weekend getaway to Turkey, (being one of the few places one can travel to at the moment without restrictions). A complete waste of time spent online at home on certain websites as prices would increase with no valid reason when you selected holiday and proceeded to pay. Popped into Trailfinders earlier and followed all COVID protocols, sat down with Harriet who went above and beyond in finding us the right resort with the amenities requested and within budget. She even double checked government restrictions for travel there as well as calling the hotel directly and ensuring certain amenities were open. Great effort during these difficult times and thanks for that Harriet, we will be back in the future to book more trips with yourselves when the world returns to some form of new normality.
Dear G LThank you for your kind review. I will be sure to pass on your kind compliments.Best wishesTrailfinders
Fantastic experience: Trailfinders are the very Best Travel Agents not just from my own experience but voted top awards by The Mail on Sunday And the Sunday Telegraph A personal commendation to Harrg Page working from the Chelmsford Brsnch
Dear AnnThank you very much for your kind review. I will be sure to pass on your compliments to Harry.Trailfinders
Fantastic experience: We sat at her desk at 11.30 with a list of places we wanted to go and things we wanted to see during a holiday of a life time in Australia. When we left at 14.25 we had a perfect holiday covering everything we wanted and more! The name of the magician who patiently sat with us and put every thing together is Abbi Harris. Thank you so much Abbi, you are a star! Mel and Pauline
Dear MelThank you for your kind review. I will be sure to pass on your kind compliments.Trailfinders
Fantastic experience: Knowledgeable staff, and able to turn ideas into a fully planned and booked itinerary within a few hours.
Dear GrahamThank you very much for your kind review, I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Very helpful
Dear MariaThank you for your kind review.Trailfinders
Fantastic experience: Harry Page is an excellent travel consultant. He was patient, gave honest views on what was good value and less so as if it were his own holiday - brilliant service! He also managed to get a great deal in Vegas for us by patiently trawling the site - we can't recommend him highly enough. We will definitely be back, you can't beat face to face High St service especially with a gem like Harry looking after you.
Dear LisaThanks for your kind review. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Great service!
Dear MarioThanks very much for your kind review. It is much appreciated.Kind regardsTrailfinders
Fantastic experience: A great travel agency that listens and provides fantastic solutions for quirky trips
Dear AllysonThank you for your kind review.Trailfinders
Fantastic experience: We recently booked a holiday of a lifetime with Trialfinders in Chelmsford our sales person is Elliot Hawthorn the holiday that we booked was the Rocky Mountaineer and Alaska cruise. Elliot spent a lot of time to get this holiday right for us and sorting out the hotels making our way from Calgary to Banff then onto Jasper then onto the Rocky mountaineer including all our tours to Vancouver. Where we board the cruise ship taking us on the Alaska Cruise. We also spent a lot of time in the Trialfinders shop with him to get this holiday right and time was not a problem for Elliot. Also each time I phoned the shop all the staff where very helpful and always wanted to help. We are now looking forward to this holiday knowing that it's all booked we do not go until June 2020 but you need to get all these things in place early. So if you are thinking of booking a special holiday in the future then give Trialfinders in Chelmsford a try.
Dear MichaelThank you very much for your kind review, I'm delighted to hear your Trailfinders experience has been so positive and you've got a fantastic trip planned. I will of course pass on your kind compliments to Elliot and the team in Chelmsford.Wishing you a wonderful holiday in Canada and Alaska.Trailfinders
Fantastic experience: Went in looking for inspiration - very helpful
Dear DavidThanks for your kind review.Trailfinders
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