Sunmaster Holidays

Dean Clough, HX3 5AX, Halifax
Dean Clough
HX3 5AX, Halifax
01274 422333

Opening hours

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: 9:00 AM – 7:00 PM
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 7:00 PM

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Our comment from TraTraTravel UK about Sunmaster Holidays:

Sunmaster Holidays is a well-regarded travel agency in the United Kingdom, renowned for its competitive prices and exceptional customer service. Many users have praised their helpful and friendly staff, who go above and beyond to assist customers in finding the best accommodation options at reasonable rates.

Customers appreciate the easy booking process and the accessibility of documentation regarding flights, hotels, and travel insurance, making the holiday planning experience hassle-free.

Here are some highlights from customer experiences:

  • Excellent customer service with reliable communication.
  • Great value for money, with numerous positive reviews about enjoyable holidays.
  • Friendly staff who are knowledgeable and attentive to customer needs.
  • Well-organized travel packages that include various amenities such as clean accommodation and enjoyable activities for families.

However, a few customers have expressed concerns regarding pricing transparency. Specifically, some noted that the final price was often higher than initially quoted, which could be frustrating. Despite this, many users still consider Sunmaster Holidays a great option for affordable vacations.

Overall, Sunmaster Holidays continues to be a popular choice for travelers looking for affordable holiday packages and attentive service, with many satisfied customers eager to book again.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Sunmaster Holidays: Reviews

4.3/5 (136 Reviews)
martin sykes 1 year ago

Positive experience: Poor. But not normally

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Carol Walker 1 year ago

Fantastic experience: Very helpful staff. Always go above and beyond to get the best places hotels. At reasonable prices. I alwzy go to Sunmaster.

norman chittick 5 years ago

Fantastic experience: Great customer service from Sunmaster who recommended Club del Carmen. These apartments are first class. We will definitely book again with sunmaster with these apartments

sarah slade 5 years ago

Positive experience: Easy to book hassle free, all documentation was easily accessible, reminders came well in advance, RE FLIGHTS, Hotel, holiday insurance offer ect, would use again and they were easily contacted on the phone also.

Martin Street 5 years ago

Fantastic experience: Great service. No problems. Had a great holiday

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Ernie Wild 5 years ago

Fantastic experience: Used sunmaster several times and had satisfaction every time. Highly recommend sunmaster for a very good time away in the sun.

Mariana Le Goff 5 years ago

Fantastic experience: We had a wonderful holiday, for the price we couldn’t be happier! Would highly recommend!!

Denise Stevenson 5 years ago

Fantastic experience: Great customer service and communication about our holiday. Had a great holiday and would stay here again. Very friendly staff and lovely private beach.

Joanne Murray 5 years ago

Fantastic experience: Great family place . helpful staff plenty to do for the children . Bungalows clean well equipped and spacious. Hotel is safe and secure Meals were nice plenty of choice even catered for vegetarians Night entertainment for children was great and enjoyed by all karaoke for children and adults was highly entertaining . Water aerobics in the morning seemed to be a highly looked forward as all the younger children would be ready and waiting in anticipation of the morning workout fun for all.vista's oasis has a free bus 4 times a day that runs to the 2 beaches Maspoloma and playa de inglas ..but you can also get a taxi for 5 euros ...there is a local spar 1 minutes walk from hotel a great little family friendly restaurant just up the street where everyone is welcoming and food is nice

Rachael Kaye 5 years ago

Fantastic experience: Booked a holiday with a lovely man named Stan couldn't do enough for us, would go back and book another hoilday with him, told us everything about the hotel...

Wendy Michelle Pardon 5 years ago

Fantastic experience: I went to Serenity Fun City, Egypt. I booked with Sunmaster and I couldn't be happier. It's the first holiday I've booked on my own & Sunmaster told me what to do and when to do it. I had an absolutely fantastic holiday & would recommend Sunmaster & Egypt to everyone. 10/10

Jake Simons 5 years ago

Negative experience: If no stars was an option, company is corrupt and only cares about the money they make, they chop and change there terms and conditions when they please and if you book online please expect a call to say your holiday will be an extra £500 because what you booked online isnt available

Jemma Kibble 5 years ago

Positive experience: Had a few issues whilst booking my holiday with the representative over the phone but it did get resolved. I would use Sunmaster again though.

karon louise Ward 5 years ago

Fantastic experience: Sunmaster holidays are great value . Easy booking process and helpful staff. This was our second year booking through sunmaster and I would recommend to family and friends. Lovely hotel and apartment, great facilities and lots of free or discounted activities .

Sally Paige 5 years ago

Fantastic experience: Great service and so much easier than doing it alone would definitely use again

Maxine Miller 5 years ago

Fantastic experience: It's an amazing hotel, Saadat Hotel. I will definitely return, and the sun master is great.

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Kerry Fagan 5 years ago

Fantastic experience: Brilliantly organised from start to finish all we had to do was pay and turn up. Will definitely be booking our 2020 holiday with sunmaster.

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Darren Donohoe 5 years ago

Positive experience: Spent 9 hrs looking for a holiday. A new posting came up, Sunny Beach £240 each so rang them within 5 mins of seeing it. The price had already gone up £100. Other than that, we got what we paid for.

Darryl Jones 5 years ago

Negative experience: My hotel was canceled the day before.my holiday Sunmasters offerwd me accomidation.which wasnt to the standared i booked.Sunmasters staff did nothing to help my situation and were very unhelpfull and inflexible . Once these people have your money they dont give a toss i will neved use these people again

Paul Ellis 5 years ago

Fantastic experience: This is the second time we have travelled with sun master and would definitely do again. Whole process from booking the holiday to receiving documents very simple. Good value, and added bonus of children staying in the accommodation free. Can’t really say anything negative. Overall the company are professional and good value

Tom Holland 5 years ago

Fantastic experience: Brilliant experience throughout, first time user of sunmaster after being recommended by a friend. Will definitely use sunmaster again

Lorraine Dale 5 years ago

Fantastic experience: Sunmaster are easy to use and staff are always very helpful and pleasant. One slight criticism is the price is not always the same as the quote but still cheaper compared to other tour operators.

Helen Magee 5 years ago

Fantastic experience: Very friendly and helpful with any questions

Marymongo&midge 5 years ago

Fantastic experience: Loads of holidays at great prices. Site is easy to use.

Adam A 5 years ago

Fantastic experience: My entire trip was made bliss. Thank you so much to Mo Shuaib for taking the extra time to sort out any problems, Sunmaster please give him recognition! Would definitely book again, always great prices and great customer service

cheryl hedges 5 years ago

Positive experience: Bit of miss information about baggage allowance but otherwise very pleased with the booking and communication. Would book with sunmaster again

cyndee lightfoot 5 years ago

Positive experience: very helpful staff whislt booking the holiday, flights, transfers to hotel with no hassle, good welcome meeting, relaxing holiday, return home was ok, but need to let return customers you cannot buy duty free at the airport and on the plane plus no food only coffee, tea or water for a long flight? not good! seats were really tight to get into too.

paul T 5 years ago

Fantastic experience: Sunmasters were great to set me up for my holidays to gran canaria I would definitely be booking up with them again very soon for October.

Christine Murray 5 years ago

Positive experience: The staff at Sunmaster holidays were very friendly and helpful.

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Heather R 5 years ago

Positive experience: Sunmaster is an easy way to book a holiday. Very reasonable would defo use again.

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Jahid Obaidullah 5 years ago

Positive experience: Had a lovely holiday. Hotel was how it was in the reviews as you get what you pay for!! Best to always check all details before leaving to save yourself any hassle later! Any issues were dealt professionally by the travel agent.

Sabina Mahmood 5 years ago

Positive experience: After booking our holiday where it said kids were free we were informed it was one child per adult which wasnt stipulated at the time. We were therefore charged a little extra. But that was ok still worked out cheaper. Our details on the Thomas cook website were entered incorrectly by sunmaster and there was a lot of to and fro before that got sorted. Had I not noticed it I was told I would've been charged at the airport which would've been a nasty shock. But glad it was rectified soon so please check everything before travelling which sunmaster does advise too. The hospital transfer was great both from airport and hotel with wifi in the minibus. But you do have to ring 24 hours before to confirm time which the transfer will arrive when returning after your holiday. I recommend to call as when I tried to do it online the wifi wasnt great or maybe it was the website but I couldnt get past the first page. Alot of the documents you are sent you dont necessarily need to print off just the transfer voucher and an accommodation voucher. We missed not having a rep as we would've been told about the activities and places of interest on our first day but it was ok we used our initiative Overall with sunmaster it was a relatively good experience especially for availability of flights from nearby airports which aren't always possible with bigger companies. Just please check everything beforehand. The best thing is the price really.

Holly Davies 5 years ago

Fantastic experience: Very helpful, overall brilliant holiday! Will definitely use again

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Damian Cottam 5 years ago

Fantastic experience: Had 0 issues with my whole experience with sunmaster and will definitely use them again.

Anna Anna 5 years ago

Fantastic experience: The best service by Sunmaster, the best holiday time in Spain we totally loves it. Thank you guys for such a lovely memories.

Dundonald plumbing and heating William Rainey 5 years ago

Positive experience: Good overall service. Went to tenerife ponderosa Apart Hotel.. Faulty towers lol. Poor food choice. Entertainment none existing. Guy just drinks till he's drunk.

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Sally Metcalfe 6 years ago

Fantastic experience: Booking everything through Sunmaster is easy & convenient

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Janet Taylor 6 years ago

Fantastic experience: I have booked a few times with Sunmaster now, never had any problems and they are always quick to answer phone if you have any queries after you have made your booking. However, the price does change when you call them with the on line reference to confirm your booking, I know this puts a lot of people off using Sunmaster. I have been lucky though, the price change has not been more than £30 to 40 each time I have used them .... the staff are friendly and helpful (without being pushy) and all documents for travel are sent in a timely manner. I will certainly be using them again as the prices for holidays are the most competitive around.

S Khan 6 years ago

Negative experience: Advertise a cheap attractive price but once I called I got handed the real price I would avoid bothering with these lot

I C 6 years ago

Fantastic experience: Good value for money holidays

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Elwyn Gingell 6 years ago

Fantastic experience: Seen some of the coments but I'v used them many times and found them to be Very good

Katish Indus 6 years ago

Negative experience: Rude and unprofessional only care about making a sale so they can get their commission

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neil harvey 6 years ago

Fantastic experience: Booked a week long break to Costa del Silencio, Tenerife with Sunmasters mid november. Everything was great and easy, friendly staff and easy to use website. Highly recommend.

Julie Kelly 6 years ago

Fantastic experience: The whole experience was well worth the money we paid.Would have been nice if the bar staff were friendlier.Good location for everything you need on holiday.in would return.

Tam Mcmorrab 6 years ago

Fantastic experience: Was a bit wary of booking online holiday.Should'nt have worried though, sunmaster provided excellent service. Did not encounter any problems dealing with them. Great prices and value. Would recommend sunmaster to anyone looking for no nonsense holiday with great prices.

Marina Stocker 6 years ago

Positive experience: Was a bit worried after i booked as read some peoples comments...but overall everythink went to plan had a brill hoilday and had the best deal with sunmaster..will definitely be booking again next year

Jessica Booth 6 years ago

Negative experience: staff unhelpful and sound so miserable like they don't even want to be there where's the perfect customer service at

steph northgreaves 6 years ago

Fantastic experience: Very easy to use website and the staff on the other end of the phone are easy to talk to, very understanding, helpful but most of all very knowleable about the holidays. I wasn't passed from person to person when I phoned to ask a question about my booking. All in all I would use sunmaster again and I have done.

Sonja Macleod 6 years ago

Fantastic experience: Very professional, helpful staff who always deliver an excellent package holiday. Thank you.

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Sarah Garvey 6 years ago

Positive experience: I really like booking my holidays with Sunmaster they are helpful and efficient.

Moya McCorry 6 years ago

Fantastic experience: I found Sunmaster organised the holiday very efficiently including the transfers.

Veselin Noykov 6 years ago

Positive experience: Somebody must better the system - why I must call Sunmaster to obtain hidden email address which was used to book flight tickets??? Understand this only when trying to check in for flights 2 days before departure!

Shannon Mitchell 6 years ago

Fantastic experience: Everything went very smoothly, no complications. I will be using it again. Thanks.

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Keith Hubble 6 years ago

Fantastic experience: Great company to book with

Sharon Docherty 6 years ago

Fantastic experience: lovely hotel ...friendly staff ...great holiday

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Katarzyna Koniarska 6 years ago

Positive experience: It could be nice if flight prices would automatically update on Sunmaster website as quick as on Ryanair. Other than that very happy with whole experience.

George Beckett 6 years ago

Fantastic experience: Sumaster well priced Very helpful staff. Will definitely be using them again.

Francis Hawksford 6 years ago

Fantastic experience: Not recommended room was like a prison cell with on suite no balcony with sea view only view was concrete wall and the room next door

joan dunsire 6 years ago

Fantastic experience: Very nice complex to stay ,staff pleasent,helpful and well mannered. Great entertainment during the day and night .great selection of meals for everyone couldn't fault anything.I would rate it 10 out 10 ..

David Pugh 6 years ago

Fantastic experience: First class service iam book with them again my 3rd time

Janet Saavedra 6 years ago

Fantastic experience: Excellent service...efficient and very professional. Would highly recommend. Thanks to all at sunmaster hols!

Daniel Lloyd 6 years ago

Positive experience: This is a third party agent putting a package together for your holiday, the price you see on their page is not the price you may have to pay but they put together a cost effective package.

Ann Pickin 6 years ago

Positive experience: Nice hotel lovely and clean. Food was lovely, great pool and playareas for children. A lot going on in the day entertainment wise but apart from 2 nights there was no other entertainment. Right on the beach which was ideal. The only annoying thing was you don't get dropped off or picked up from your hotel. Its across the road around the corner, it was a struggle with 2 small children, buggy, 3cases and 3 pieces of hand luggage.

Kelly Hibble 6 years ago

Fantastic experience: booked several holidays with sunmaster, always had a fab experience, easy booking, easy payments and a great deal in comparison to other sites! They give you the options to tailor a holiday to your exact needs!

Tomasz Nowak 6 years ago

Fantastic experience: Highly recommended! The price went up slightly to what was advertised, but all was clearly explained. Next time will use the Sunmaster again. Many thanks ;))))

Keith Callaghan 6 years ago

Positive experience: Easy to book, all went according to plan, great holiday

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Clair McKinley 6 years ago

Negative experience: Customer service was originally great until we were misinformed & moved from our hotel. We had to put in a complaint about the hotel & Sunmaster will not back us or reimburse us for any of our expenses. Basically backed a lying hotelier & calling us liars! Their customer complaints department don’t even have a contact number but this is probably because they get so many complaints that they need them all done via email Will never book with them again! Avoid this company because they really don’t care after they have your money!

Kamila Cichocka-Fidut 6 years ago

Positive experience: I am happy with our holiday package we have purchased, no problem at all. Only down point from moment I have booked holiday to moment when I received a phone call from agent our holiday was an extra £200 for a hotel.

Ann Chidlow 6 years ago

Fantastic experience: A very pleasant holiday. Excellent value for money. We will definitely be booking with sunmaster again.

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Gareth Allen 7 years ago

Fantastic experience: Very helpful, price did go up by £110 frfr the quote tho. The only reason I was ok with this was because the hotel was absolutely amazing

scott brown 7 years ago

Negative experience: Good prices but there customer service is a disgrace will take yohr hand off for your money then not interested

Ekaete Wolstencroft nee Hylton-Davis 7 years ago

Fantastic experience: Can't fault them!

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John Sutherill 7 years ago

Fantastic experience: A great place to go for a winter break with great food & staff could not be more helpful with very clean apartments. The only thing I would say is don't be put off the outside of the building when you first arrive as it looks like a prison building which just goes to show the saying "You can't judge a book by it's cover" I would recommend it for a great break.

Kerena Louise Jenkin 7 years ago

Positive experience: Very good customer service Friendly Good prices

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geoff walker 7 years ago

Fantastic experience: Studio apartment terrible,no balcony and Windows in the roof, but upgrade to 1bed absolutely brilliant great balcony overlooking harbour and beach, brilliant.

Diane Bowden 7 years ago

Fantastic experience: Great customer service very helpful to find us a perfect deal at a great price, we will definitely use sun master again faultless service thank you

Joanne Wood 7 years ago

Fantastic experience: Friendly, non pushy service, very slightly more expensive than advertised but still an absolute bargain.

Dawn Bowden 7 years ago

Fantastic experience: First time travelling with sunmsster,no problems very informative and punctual when we needed anything overall would book with them again

Gene Norris 7 years ago

Fantastic experience: Everything about my holiday to Spain was superb. Can't fault it one bit. Sunmaster did a brilliant job in giving me a perfect holiday.

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Lynne Toner 7 years ago

Fantastic experience: Great place to stay.

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Julia Rogers 7 years ago

Fantastic experience: Cheap holidays now gimmicks

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Paula Black 7 years ago

Positive experience: Very happy overall

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Marion Hamilton 7 years ago

Fantastic experience: Wonderful service and prompt replies to emails will definitely to using them again

Gillian Hughes 7 years ago

Fantastic experience: Booked with sunmaster few times now. Always book holidays on line

Leighton Jones 7 years ago

Fantastic experience: Beautiful place activities for all ages food in the hotel wasn't the best but there was 40/50 restaurants to choose from best holiday I've ever had sunmaster was fantastic

Harry Harry 7 years ago

Fantastic experience: Very good side and stuff. Easy and clear to read and boock any amazon holiday

Hayley Hollister 7 years ago

Positive experience: Sunmaster were good value for money and everything was well organised and staff on hand whenever I needed them. No complaints except as we planned to pay our holiday off in instalments we were deterred from this as each card transaction carried quite a hefty fee dependent on how much you're paying at a time, so next time I would save all the money up and pay it off one go, although I don't think their fee should be as much as it is as it made the cost of our holiday not as much of a bargain as we initially thought!!

Emma Haines 7 years ago

Fantastic experience: No issues at all. Very happy with everything. Thank you!

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Greg Hiles 7 years ago

Negative experience: Malta very nice people nice but before booking your hotel make sure it isn't a ef hotel which means they allow schools to stay at the hotel we had over 60 kids running a muck it was hotel hell at the cardor holiday complex. Stay well clear

James Sheldrake 7 years ago

Negative experience: Have used Sunmaster several times and the one thing you get used to is that the price you get as your quote will not be the price you pay. Somehow no matter what time of day it is that 5 mins between reserving and having your call answered the price will go up. You can have the website open, the airline site open, the accommodation open, the transfer open and you will see that nothing has changed HOWEVER Sunmaster will insist that the price has gone up. I have debated this every time, I have accused them of misleading their customers and they should honour the price advertised, I have threatened to report them to trading standards (which I have now done) the usual response is DO YOU WANT THIS HOLIDAY OR NOT (quite rude). Customer service is absolutely shocking hence the 2 stars. So, you ask, why have I used them several times and the simple answer is I have yet to find anyone that beats them on price and flexibility of flight choice. So as long as you accept that the price will go up slightly and that the customer service is awful then you will get a bargain. In fact I have just got back from my hols and am about to book another one with them !!!!!!!

Wendyworm Wendy 7 years ago

Fantastic experience: I booked a hol to go on my own and picked Camp De Mar in Majorca, I wanted something that wasn't to roudy and busy, I just wanted to relax and charge my batteries. This place is perfect for just that. Well recommended.

Nick Hibberd 7 years ago

Fantastic experience: Very easy from start to finish. I will definitely be using Sunmaster again.

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Victoria 7 years ago

Negative experience: would not rate this hotel 5 star , service was of very poor standard - shower in room was not working , plunge pool not cleaned daily , food was on the same level as 3 star inclusive hotels - no indoor pool . not much entertainment on offer. not worth the price i was charged - first visit to Greece left feeling very disappointed.

Paul Wright 7 years ago

Positive experience: Good service and a good price BUT be warned, the prices on the website DON'T represent the true price of the holiday, which you only get once you ring them up. Some miscommunication about the secret 3* we were allocated and give them their due, they did check to see if we could be moved, but no other available

Ray Abbott 7 years ago

Fantastic experience: Location of Gala hotel in Tenerife was excellent, room was very clean and modern. Would have liked a refrigerator in room, An ice machine on would also be good Only 1 English speaking channel on TV which was BBC world news channel Sunmaster holidays were excellent with all questions needing answers, would definitely use them again.

Mark Courtney 7 years ago

Fantastic experience: Made to feel very welcome by all staff at hotel rooms over exceed what I paid for

Adam Rowley - Hilton 7 years ago

Fantastic experience: Great company. Everything explained and all documents given in good time.

Matthew Burge 7 years ago

Fantastic experience: Very helpful. Just make sure you get all details correct first time, charges are quite a lot if any changes are needed.

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Tracey Johnson 7 years ago

Fantastic experience: Call centre helped all the way through the process of tickets as I am a late learner with emails etc couldn't fault

skiv morris 7 years ago

Fantastic experience: Amazing, awesome, brilliant, fabulous !!!!

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