Benz Travel Ltd

Fantastic experience: Excellent service, good price ,co-operative

Fantastic experience: roger were deling with tickets and he is done an excellant job.

Fantastic experience: Booked a ticket with Rodger for Harare

Fantastic experience: Example: "Overall, my experience with Benz Travel was excellent, and Roger’s assistance made it even better. I highly recommend them for anyone looking to book a flight with ease. Roger the name of quality.

Fantastic experience: Rodger was very helpful, from my initial enquiry 3 months ago, to adjusting the the date for one part of my trip today when I booked,

Fantastic experience: James-----What a polite, helpful, cheerful person to speak. Thank you so much for making arrangement for our travel. Bless you. Stay blessed :)

Positive experience: I find Roger to be very helpful. I've made bookings through Hoodaki/Benz Travel with him before, and I have had no problems.

Fantastic experience: I had a booking for our upcoming holiday and as always i had been served by RONN who always helped me to find good deals for my family

Positive experience: We booked tickets for Pakistan with roger he is the best

Positive experience: I made a booking with Roger and the customer service I received was Excellent and I'm so happy about it. Thank you so much Roger and I'll make sure all my family members book their flight ✈️ tickets with you Roger. Thanks once again Roger

Fantastic experience: James has been very helpful in helping my book my trip. He took his time to find the best deal for me and helped me make sure it fitted all the needs I had

Fantastic experience: Roger was great

Fantastic experience: Excellent service!!

Fantastic experience: Rodger was very nice and polite. Extremely helpful, found me the best deal according to my dates. Can't be happier 101% recommended.

Fantastic experience: This is my second outing with benztravel and The Consultant this time was Roger The customer servive that i recieved from Roger was Excellent and all the transit stops where good . Thanks Benz travel i will in the future travel and use the Consultant Roger.

Fantastic experience: Best service of David

Negative experience: Absolute garbage! Booked flights, received absolutely no confirmation whatsoever on my order which was over £2k. Received a call next day saying my flight wasn’t available at that price. Well what exactly did I buy directly off your website then?!? Total waste of time. Don’t bother. I should have read this first.

Negative experience: I us we Benz travel ( citrus holidays ) many many times I will be totally honest the holiday itself and the service received while away was excellent but ……. During covid we had to cancel holidays and we had to wait months and months for a refund They told me money was held until nearer time of departure but they still couldn’t pay me back I now have a ccj from them as they said they had refunded twice This ccj was over 2 years later and I had no notification of the court date We moved house and had post redirected for 6 months still we had nothing despite the fact they had my email and phone number When I found out I called them and queried the money they said I owed they were very unhelpful As the case had been heard in court there was kii out thing I could do it couldn’t be removed Had I heard and known about what they were doing we could have discussed it I paid the balance as I argued and argued but didn’t want a ccj on my credit score and they were most un concerned I will NEVER use this company again due to the way I have been treated They are ok as long as they are getting money in other than that they don’t care about their customers

Fantastic experience: three fraudulent transaction attempted !!!!!!!!!!!!!!!!!!! WHY THIS COMPANY and to what name were these transactions in? and to what address? question! question!

Negative experience: Absolute joke of a company. Total crooks and fraudsters. Do not ever book anything with them let alone pay them any money! You will never get it back and they do not honour refund credit vouchers issued to you either.

Negative experience: I bought a ticket in July 2021 during covid time, still I couldn't get my tickets refunded. Horrible people I ever experienced. Avoid them.

Negative experience: Scammers!

Fantastic experience: Amazing place to book

Negative experience: Still trying to get my mony back from 2020 £2185.00 how is this company getting away with there behaviour towards customers for so long and nothing being done they are legal scamers

Negative experience: just rip off

Negative experience: Disgusting

Negative experience: By far the worst experience I have ever had with anyone. The lady who does my nails and does not speak a word of English is far more respectful and professional. We bought tickets which we had to change due to the pandemic and were given a voucher. We have decided not to travel this year due to having a small baby and called Andrew only to be told he left. I spoke to Roger who said the voucher was valid for 2 years and not to worry but something inside me said I should ask that in writing. Called several times and couldn’t get through to Roger when I finally did, he said to speak to James who said the voucher is only valid for 1 year and that’s it. I then asked to change it to next year, he said he will look and call me back after a few minutes. Never did. I called severally to the point I even forgot about it.. when I remembered and called again, his computer system was all of a sudden down! To date I haven’t had my ticket changed and could lose close to £2,000. I will be making a complaint about this company they are frauds

Negative experience: DISGUSTING PEOPLE DO NOT BOOK WITH THEM HOLDING ON TO MY MONEY AND DONT EVEN WANT TO GIVE ME A REFUND

Negative experience: When you finally get them to answer the phone they always say I will get back to you tomorrow,surprise surprise they never do this has happened about four or five times now,they don't reply to emails either was given a voucher for a £700 flight & told valid for one year can be used for any airline,what a crock all of a sudden thats not aloud has to be with the airline you booked with Very poor customer service avoid booking with them

Negative experience: My worst experienced these Travel agent bought our ticket because of pandemic I cancelled they took nearly half of my money. Then they couldn't give me back my money bloody a year waiting. I have a phobia to book in any travel agent. Thinking they will all the same. I need to hire a solicitor to help recover my money which every one need money this bloody pandemic.

Positive experience: Good service so far, friendly person answered my questions.

Fantastic experience: explanation was brilliant any question for me he has put me in the right direction that anything I want to know 10 out of 10 My opinion fantastic

Fantastic experience: Very good service from Kieth

Fantastic experience: Good people to book tickets with

Fantastic experience: Fantastic customer service. I spoke to Roger, he was very helpful. I had a few different travelling enquiries, and Roger answered questions quickly and found me good value for money ticket. I strongly recommend BENZ TRAVEL LTD

Fantastic experience: Mr girlfriend will always try jessy at benz travel first, best flight prices and courteous and extremely helpful. Tried to book a flight tonight but had a payment fail, for security reasons we found out later tonight but jessy who we have dealt with before is extremely unjudgemental and we hope to be sorting out this issue tomorrow and booking asap. Love these guys.... Will always try these guys 1st for airline tickets

Fantastic experience: I never had a problem with this firm yet. Will always try get my flights from them first, before anyone!!

Fantastic experience: Good respond on finding reasonable airline fare

Fantastic experience: Best deals ever

Negative experience: AVOID AT ALL COST!! You will lose your more and be spoken to like garbage!! Absolutely appalling customer service, my return flight was cancelled and I found this out for myself they did not inform me I asked for a refund at the end of October and I am still waiting!! Customer service are extremely rude and aggressive over the phone. They keep lying and saying I will be refunded in 2 working days this has happened several times

Negative experience: Having used this company twice with no issues we booked orlando again in Feb and PAID for flights for Dec 16th THIS year.. Flights cancelled. I'm STILL WAITING FOR REFUND These people do not contact you, they do not CALL U Back They are Rude when you do call and When U point out that infact You keep telling me.. EDWARD will call back & Never does They start getting on the defence... I'd be more than happy to send the email messages I have from these people.. Over £2000 I'm still waiting..

Negative experience: Not at all helpful

Negative experience: NOT REFUNDING PASSENGER REGARDLESS AIRLINES ARE REFUNDING. CONTACT YOUR BANK

Negative experience: Very shabby service, Never trust this company ever again. Benz Travel wont refund on two tickets despite Uzbekistan Airlines confirming on their websites that full refund will be provided towards the cancelled flights due to Covid 19 for all flights including London to Amritsar flights and this refund should be claimed through the travel agents unless booked directly with the Airline. Benz are refusing to entertain claims and are not even responding to our requests for full refund under EEA rules since the flight was originating from London. Now only recourse left is to pursue refund through courts.

Negative experience: Don't go there

Positive experience: quality responses to questions, booking procedures what I wanted even when I made errors

Fantastic experience: Benztravel have offered me a lot of good things my travel agent was Paul, and he was really professional! I would recommend this website!

Fantastic experience: Fantastic

Fantastic experience: Very good service...cooperative staff

Fantastic experience: the gentle man ian best guy i have came back to ian for tickets 3rd time love the customer service thank you ian speak to you soon to book much more

Fantastic experience: Thanks Andrew you were very helpful

Fantastic experience: It was excellent who served me it's Glen. He is a very good and helpful guy. Thank you so much, Glen.

Fantastic experience: Very fast and effective service. Don't know yet what the outcome of my flight dates going to be ,but waiting to see if all goes to plan in 4 months time!! But other then that very pleased with the service so far good.

Fantastic experience: Sooooo helpful, 4th trip booked with this no hassle company. Best flights and prices available. Highly recommend!

Fantastic experience: Paul was my advisor and he was amazing! Fast reliable and so friendly we regulary book tickets via hoodaki and service is always on point! Very happy customer

Fantastic experience: David was very helpful.......

Fantastic experience: Hi Iam mandip Singh . Iam fully satisfied with your service. The employ of benz travel who name is Keith his way of talking is very nice . We are happy with your service. Best regards Mr Mandip singh

Fantastic experience: Ian is very helpful and friendly I really like booked my ticket with him

Fantastic experience: I had excellent service when I booked with Benz travel, their agent David dealt with me politely and professionally and we were able to book my flight to Philadelphia smoothly and quickly I will definitely recommend Benz travel and will definitely book with them again

Fantastic experience: Ralph was very helpful, kind, polite, and friendly. He helped me and my friend out with excellent service. I will definitely have Travango.co.uk handle my travel arrangements again.

Fantastic experience: I was very happy with the service, Glen was great and very helpful 5 stars

Fantastic experience: Amazing travel "agent" are very helpful friendly and prices are very good. Will recommend to everyone...keep up.the good work

Fantastic experience: Booked a flight today to thailland Eric who dealt with me was very helpful and thorough and the the whole process very easy explained everything to me and me feel at ease thank you Eric

Fantastic experience: Very friendly and polite staff especially ( Ian ) in reservation. Always helpfully and finds me cheaper deal. Very happy with the service. Highly recommended

Fantastic experience: Excellent fast service and the price was very good. Thank you Sara..you're the best. I'm one happy customer. I will be booking my next trip with you very soon. Keep it up Benz travel.

Fantastic experience: I have booked with Benz Travel on many occasions. The staffs are well trained and experienced. I will definitely recommend Benz Travel to my friends and family.

Fantastic experience: This was my first booking with benztravels and they provide me the Best rates and excellent customer services compared to all other providers....from now on they gonna be my travel agent for all future bookings

Fantastic experience: Just booked our flights to Australia with Myra such a lovely helpful lady thank you Myra really appreciated

Negative experience: Bogus travel agents which runs under few different names such as travelshoppers and red flights. Dont be put off by cheap online prices and fake online reviews. Went down to address and no such premises exists. Was insisting I pay money over the phone and leave deposit, rather than in person. Ticket prices changed on several occasions. Strongly advising all not to be next victim of fraud and hand any money over to Benz travel, travelshoppers, redflights companies

Negative experience: I wouldn't give this company any stars. Absolutely awful customer service, after miss selling us tickets to Australia using pressure selling techniques on dates we had specifically mentioned we could not fly on. Have now been waiting 2 weeks for a refund and it is nowhere to be seen. Avoid at all costs. Dodgy company, won't even offer me a refund receipt. This is not acceptable.

Negative experience: Just found out they have scammed us out of 1200 pounds. When we rang to find out about our ticket for January they said they couldnt find ys in system then put phone down on me.

Negative experience: Absolute scam. All the negative feedback on here about their deceiving tactics to drain you of your money is 100% true.

Fantastic experience: David was very helpful.......

Negative experience: Terrible customer service. Cancelled my booking and then made me feel like I had created the problem. They did sort out the booking in the end but the entire time I was made to feel like a nuisance rather than a customer who was spending several thousand pounds on my holiday. Glad to be going but Never again.

Fantastic experience: the gentle man ian best guy i have came back to ian for tickets 3rd time love the customer service thank you ian speak to you soon to book much more

Positive experience: Good service and ready to help

Positive experience: its been a pleasure and nice experience to use benz travel to book my ticket the travel agent by name PAUL was very friendly and professional.he was able to understand my situation and he advice me the very best option. He done my booking very easily and have done the follow up after the booking which i have never experienced before with other travel agent.

Negative experience: Don't trust their prices. I'll never use them again. Bad experience .

Negative experience: Please please please do not book with this company I booked and payed a deposit in January for flights to Australia they gave me a receipt and a atol certificate I then booked a motor home and arranged for family to fly in and enjoy a holiday I have just been called to tell me my flights have now nearly doubled and my alternative was to fly with a different airline and the dates would have to change I have lost money on the motor home I have no flights and my family meeting me there are also having costs increased not a good thing a bad company do not I repeat do not book with these or any other company they are with I will also be letting travelers no on all social media trip adviser and even through my own internet business just remember if you do deal with these people what ever documents they give you will be fake I will try and update this message as much as I can to save all you travelers from being lied to o and in one of my conversations I was told a Indian can understand English better than I do bloody racist I’m English

Negative experience: Bought a ticket with one of their companies that’s under them and they gave me an invalid ticket....Asked them for my money back they are refusing...Now asking Benz travel to help after contacting atol and they are refusing Ridiculous...l don’t know what companies they have but definitely not good

Positive experience: Great to do business with, polite and respectful service

Positive experience: Was very good service. In all respects. Thank you

Negative experience: Never trust these people It said £399 return ticket from London Heathrow to Banglore but when i called them they said the lowest is £650 so why are you saying there’s ticket for £399 when there’s not And the staff are very rude If I could rate them 0 star I would

Positive experience: Paul was very helpful and courteous, paid attention to detail and when he said he would call back he did giving me the confidence to use you guys again. Thank you. Kevin Bent

Positive experience: I received calm and very responsive customer service from Glen . Wish you all the very best for your future.

Fantastic experience: Got flights to Australia for my partner's birthday, bought them a year in advance. Went to Australia on 5th October to 26th October recently, had great flights with no problems would recommend them.

Negative experience: Look at their website cheap flights too good to be true yes. Mickey Mouse outfit by the sounds of it. I was going to book a flight to Thailand I’m so glad I didn’t now this is why it’s important to read reviews first.

Negative experience: Crooks

Negative experience: AVOID AT ALL COSTS! These guys got the name wrong on my airline ticket and refused to change it. They said I would be 'fine' and encouraged me to fly anyway. When I phoned the airline they said that they would not let me board unless the name was corrected. Benz then started avoiding me. In the end I had to get the bank to get my money back.

Negative experience: Benz travel, a1fears are all fraudsters, don't trust them. Me and my family have lost a lot of money by paying for tickets that was not real. DONT GIVE YOUR MONEY AWAY

Negative experience: DO NOT USE THIS COMPANY!! BENZ TRAVEL. Booked tickets a month ago that didn't exist. When I rang the company to question why I had not had further communication from them they told me my payment had been rejected and it wasn't their responsibility to inform me. Now in a situation with 5 people and no flights available at the price I booked. Apparently now also, long haul flights are charging for baggage so they wanted more money from me to confirm flights. Refused to let me speak to a manager. Have now succesfully booked flights including baggage from a reputable company and the credit card I originally used was good to go so can't understand why this company had an issue. Rubbish communication and even worse customer service. They need naming and shaming!!!!!

Negative experience: Useless staffs!! Very very incompetent, very unprofessional, they cancelled our flight day before we fly out, nothing but a useless airline!! Cancelled people’s flight without notifying them, and they don’t even explain things clearly, what an absolute amateurs!! Never again I’d rather pay extra for a better costumer service, and a peace in mind during your flight!! No cancelling without notifying! Useless company!! Useless airline! Useless staff only want your money!!! Because there cheap and useless!!

Negative experience: This company is also Citrus Travel. They do not provide what is promised contracted and paid for. You get a considerably lower standard of travel and hotel than you booked. Travel times that are totally inconvenient meaning no breakfast many mornings and only told about when booking is complete and and fully paid.Frequently allowing your safety to be severely compromised by employing dubious overseas providers of transport.Tours that did not materialise. Substantial amount of money going missing whilst in the care of local driver. How to ruin your holiday = book with Citrus. Not even one star really. Took 6 months to obtain a small refund gesture of goodwill. I should really have sued for breach of contract.

Negative experience: Couldn't find it

Negative experience: This company owns Citrus Holidays . Terrible customer service. We had to pay an additional £150 at Stanstead airport in Jan 18 as we were not provided with boarding passes by the company. I am still trying to get someone from this company to deal with my company and compensate me. 4 weeks later. Do not touch either company.

Fantastic experience: Excellent service, very pleased with staff member who communicated over the phone extremely efficiently and provided an exceptional service. Highly recommended for cheap flight with very good service. Would never hesitate to tell our relatives & friends to book with Benz Travel.

Fantastic experience: I recently travelled to Madrid and booked through Benz Travel. I found the staff very professional and knowledgeable about the places I wanted to visit. Cannot recommend them enough and will definitely be booking my next trip from them.

Negative experience: By far the worst company i have ever had to deal with. DO NOT USE THIS COMPANY. Every member of staff I have spoken too are completely incompetent & useless. They tell you they will get back to you but NEVER do. We paid £1700 for Hotel & Flights to New York only for them to 'accidentally' book the wrong hotel in Kansas City which is over 1300 miles away... after a week of battling with them on the phone we are still no closer to sorting the issue and they want even more money from us. I have contacted Trading Standards who are currently opening a case against this firm, who are a Sister Company of 'Hoodaki'. I am not the first customer this has happened too as you will see by reading other reviews... DO NOT USE THIS COMPANY.

Negative experience: Wow, attempted fraudulent transaction from my credit card. Never heard of these shysters before. Would recommend avoid!

Negative experience: Stay away. They are scammers. I booked a flight with them and yet to receive my ticket. They are the same as Flyamerica. Stay away and save yourself trouble.