Buckley Travel
Information about Buckley Travel
CH7 2ED, Buckley
Opening hours
- sunday: (closed)
- monday: 9:30-17:30
- tuesday: 9:30-17:30
- wednesday: 9:30-17:30
- thursday: 9:30-17:30
- friday: 9:30-17:30
- saturday: 9:30-17:30
Our comment from TraTraTravel UK about Buckley Travel:
Buckley Travel is renowned for its exceptional customer service and dedication to helping clients find their perfect holiday. Many users commend the staff for being friendly and knowledgeable, going above and beyond to ensure a hassle-free booking experience. Here are some highlights:
- Highly recommended: Multiple customers have expressed their satisfaction, stating they wouldn't book anywhere else.
- Personalized service: The team takes the time to understand clients' needs, providing tailored advice and options.
- Competitive pricing: Buckley Travel is known for offering unbeatable prices and excellent value for money.
- Support during issues: Customers have praised the team for their unwavering support, especially during cancellations or changes due to unforeseen circumstances.
- Knowledgeable staff: Clients appreciate the wealth of travel knowledge the agents possess, which helps in planning memorable trips.
While occasional challenges, such as pricing discrepancies for large group bookings, have been noted, the overall sentiment is overwhelmingly positive. Buckley Travel strives to ensure customer satisfaction, making it a top choice for holiday planning.
Buckley Travel: Reviews
Fantastic experience: Bought our holiday, we were recommend there service, so giving them a chance, independent company.
Fantastic experience: Absolutely amazing wouldn't go anywhere else
Fantastic experience: Absolutely brilliant, so helpful and nothing is any trouble. Great advice.
Fantastic experience: Hollie and Kelly have gone above and beyond in booking several holidays for us even price matching premium tour operators to give us the best deal. Nothing is ever too much trouble for them and they are always super friendly. Highly recommended
Fantastic experience: We had to amend our holiday that we had previously booked with Buckley Travel. Michelle went out of her way to sort it. She was on the phone for a few hours while we were waiting. Nothing was too much trouble for her and the staff, she just wanted to make sure that we were happy. Can’t speak too highly of her. Anyone thinking of booking a holiday, I would definitely recommend Buckley Travel.
Fantastic experience: Really helpful staff, and unbeatable prices, never book anywhere else.
Fantastic experience: First time on a Buckleys coach tour chose Edinburgh tattoo weekend from the moment we pulled up at their car park to leave our car Callum our driver was courteous, polite and could not do enough for any passenger ,a lovely well organised enjoyable ,stress free weekend would definitely recommend for anyone, it won't be are only time using them ,we're already looking for next trip .
Fantastic experience: The best you can possible get Fantastic company Amazing staff Never book anywere else
Fantastic experience: Amazing service STE is fantastic
Fantastic experience: Helped us book another holiday in minutes
Fantastic experience: Iv booked a fair few holidays and city breaks with these guys, they are always so helpful, professional and really do try to get the best price for you. Weather its a couples getaway, family holiday or a few days of culture i would recommend these guys
Fantastic experience: The Best staff who go that extra mile
Fantastic experience: Amazing booked newyork with buckley travel wouldn't use anyone else thankyou
Fantastic experience: Brilliant service lovley ladies nothing is to much bother
Fantastic experience: Wouldn't go anywhere else to book my holidays. Booked several with Michelle there and got the best service and great deals. They know what they are talking about and always do their best for you to meet what you want at the best price possible. Takes any stress away from organising a holiday. I've never been disappointed.
Fantastic experience: Excellent friendly well knowledge staff
Positive experience: The agent we spoke to had a wealth of knowledge of the city we are visiting and gave us some fantastic tips for our visit
Fantastic experience: Excellent service, Fantastic staff, Extremely helpful
Fantastic experience: The best place any where to go and book your holiday, the girls know there stuff and are very clued up on most holiday destinations ,I would highly recommend booking your holiday with them
Fantastic experience: Jacqui and Michelle went above and beyond. I couldn't have asked for a better experience, they were very thorough and we've just had one of the best holidays ever!
Fantastic experience: Have just had the most stress free booking ever with Jackie! Absolutely astonished with how things ended. Went in for a group booking as with 2 families, me and my best mate have been looking forward to having a holiday together and was so excited we were finally booking something, well that's when things went south , not for me though ! So after 2 hours we came to decision, to get the better discount we decided to do it on 2 bookings, who doesn't love an extra 60 quid off ?!?!?! So we booked my mates first, sound as pound, next was my turn, but alas, the free child place had gone ! Shock, horror, there was no way I was paying for 2 kids, I only really like one anyway.... but Jackie, the absolute star, she is, tried her best to make our dreams come true. But the only way for us to spend a relaxing time together we had to settle on some different options.... so we came away with 2 seperate bookings, same place, and same dates(ish). We do have to go from a different aiport, bonus! No listening to my mate winge about the airport, moan about check in, moan about passport control, moan about security, moan about waiting for the plane and then listen to him moan about the flight taking so long, and the transfer. A lot of people would take this as a win, but Jackie was not finished yet ... she even got us an extra 2 nights!!! Yes, you heard that right! I get to wave my friend off back to the UK with a beer in hand and a massive smile on my face. Jackie, you absolute legend!! I dont know if im more excited for the holiday, those 2 extra days in the sun, or just winding my mate up for the next 13 months. Attached is my mates face for the next 13 months
Negative experience: Unfortunately not the best experience with these guys. All through social media which is fine but trying to sort a large booking getting prices is difficult. Asked to be emailed over just a basic typed price (which was wrong to what given on Facebook). Replied to email for correct price to just be completely ignored. Took the booking elsewhere. It was over 20 people booking so big customer loss. Ladies seem nice but wouldn’t say most professional
Fantastic experience: Great staff, nothing is too much trouble 5**
Fantastic experience: Fantastic friendly staff and always sort Fantastic holiday
Fantastic experience: Absolutely fantastic service today, friendly kind and caring staff, nothing was too much trouble! Even got my dog some water. Will continue to use Buckley travel for all my trips abroad. Thank you.
Fantastic experience: If you are looking for a Travel agent that care’s and truly looks after their customers best interests then you are in safe hands. We booked a holiday through Buckley Travel for my sisters wedding in IBIZA in May with less than four weeks to go tickets collected flights checked in we were looking forward to the holiday. Unfortunately due to a medical risk with my pregnant partner we were advised it was too risky for her to fly. Feeling devastated that we would miss the wedding disappointment set in as we had paid for a holiday in full and when checking the cancellation terms with the operator we learned we would only get 10% of the money back, I popped in to see the team at Buckley Travel to proceed with the cancellation expecting to walk away with nothing or at best 10% I was blown away at the support and determination of the team to make sure I didn’t walk away with 10% in their eyes they would not let it happen not on their watch, after they spoke with the operator to check if it could be transferred to next year (they would not) they opted to sell the holiday on my behalf. They handled everything from start to finish and this morning the refund hit my account. The team here are truly amazing and are a shining example of the best customer service experience. Thank you to all the team and we will be seeing you soon to book another holiday.
Fantastic experience: Staff brilliant in helping us pick our destination
Fantastic experience: Brilliant
Fantastic experience: Amazing group of girls! Booked a city break to Rome with them in January. Everything was planned perfectly and we had no issues what so ever. Not to mention how kind and helpful they all were. I will definitely be using them to book another holiday again! Thank you! Xx
Fantastic experience: Really friendly staff and helpful when booking our recent holiday with them Thank you.
Fantastic experience: Fantastic girls and so helpful - booked New York
Positive experience: Busy but helpful travel agent. They even undercut the price set by Jet2.
Fantastic experience: Great team highly recommend
Fantastic experience: The only travel agent I'd book with. Absolutely superb service, first class in every way
Fantastic experience: 5 star service absolutely brillant staff couldnt be more helpful we will.never go anywhere else to.book our holidays thank you all xxx
Fantastic experience: Excellent had a fab experience helped no end with our cancellation due to covid will definitely be booking again
Fantastic experience: Very helpful, and staff very friendly
Fantastic experience: Amaxing. Thank you Stacey helping find me best deal and helping with papper work as im dyslexic wow grate happy service xxx
Fantastic experience: Nothing is too much trouble, staff are friendly, knowledgeable and helpful. Wouldn't book anywhere else.
Fantastic experience: Fabulous travel agents. Always friendly and the most helpful. Very highly recommended.
Fantastic experience: Great place for the community, with different activities for the younger ones.
Fantastic experience: Very helpful and very friendly
Fantastic experience: Can't fault them very helpful
Positive experience: Good
Positive experience: Very helpfull and friendly would recomend .
Fantastic experience: Excellent customer service as ever
Fantastic experience: This has to be the Number 1 Travel agents in the uk. I would not trust anybody else in arranging our travel. We had a family emergency one year whilst in Miami and from a message on Messenger and within a couple of hours we had new flights sorted for the next day and absolutely no stress. If it hadn't been for the amazing service I really think my wife and I would have broken down. I would recommend this company to everyone without hesitation
Fantastic experience: The staff have been fantastic in helping us book our dream holiday to Madeira. Nothing has been to much trouble and they worked tirelessly through the Thomas Cook crash. A first class service from staff who are always smiling. Thankyou
Fantastic experience: Brilliant brilliant brilliant..what a great place to book a holiday helpful knowledge and fun..thanks guys
Fantastic experience: Very helpful young lady, we got a fabulous holiday
Fantastic experience: I honestly don't go anywhere else to find a great deal, its always a pleasure to see everyone in there and I always have a great laugh when Im there. Its like the start of the holiday, every single person in there gives 110% and every time I have visited they have found an amazing holiday deal. I recommend this place to everyone.
Fantastic experience: Went in just before Christmas to see if we could move our cruise from Dec 2020 to Dec 2021. The staff were so helpful in sorting this out for us
Fantastic experience: Very professional and very thorough. Nothing was too much trouble.
Fantastic experience: Best ever Travel Agent, nothing is too much trouble,always find me great deals. 10 out of 10
Fantastic experience: Wouldn't go anywhere else to book a holiday, so friendly, helpful and excellent service
Fantastic experience: Great service, booked a holiday with Michelle the new head of of sales, best travel agents I've ever been, deffo go back
Fantastic experience: Fantastic location all u need all at hand highly recommended .
Fantastic experience: Great staff so helpful
Fantastic experience: Excellent service.xx
Fantastic experience: Amazing staff
Fantastic experience: Thank you Jackie and your AMAZING TEAM!!! ..... we have just returned after the best two week holiday to Vietnam. The whole holiday was a tour, visiting Hanoi, Halong Bay, Huè, Hoi An, Ho Chi Minh City the Mekong Delta and finally the beautiful island of Phu Quoc. The whole holiday was perfectly planned and the small added extras that was included in the holiday was amazing. Whilst away we had a small question about a change to our return flight time .... the rapid response and clarity from Buckley Travel was extremely impressive - thank you all again for going above and beyond..... we can’t recommend Buckley Travel enough..... 10/10 for friendliness, professionalism, expert advice, outstanding customer service, and a genuine passion for making our holiday (and everyone else’s holidays) one to remember ..... we’ll be in touch soon for help in arranging our next adventure - thank you again. Jaymie & Stephen from WIDNES, Cheshire.
Fantastic experience: The ladies where great on helping us with our break away. Vert helpful and picked a great place for us to stay. Will definitely recommend them and will go back to book another holiday.
Fantastic experience: Smashing travel agents, very helpful. Would recommend to anyone and everyone.
Fantastic experience: Amazing staff. All so friendly and helpful. Would highly recommend to anyone.
Fantastic experience: Very helpful travel agent takes time to show various hotels and resorts. Will def go back after Christmas to book a holiday
Positive experience: Good customer focus
Fantastic experience: The best personal service you could wish for. Nothing is too much trouble for them. We would never dream of going anywhere else to book our holidays.
Fantastic experience: Girls are always really helpful .Give you a personal service. I would recommend going there to book a holiday.
Fantastic experience: Pleasant and helpful staff.
Fantastic experience: Excellent. Ian is very helpful.
Fantastic experience: Very helpful and friendly
Fantastic experience: Excellent travel agency. Cannot recommend Jacqui and her staff highly enough
Fantastic experience: Best travel agency ever, always helpful and fantastic deals
Fantastic experience: I have booked 3 holidays from here. Always a unbelievable cheap price and the owner go's out of her way to help.
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