TUI Holiday Superstore

Fantastic experience: 09/02/2024: Atul was so patient with us as we spent along deciding how we wanted to book our family holiday and he never made us feel like a burden. We are so happy and excited with the holiday we booked and Atul’s customer service skills was 10/10. Will definitely book another holiday through Tui again. 19/04/25: Unfortunately we had to cancel our holiday and Ellie was so helpful. She went above and beyond to ensure we got our refund and even came outside of the store to give us some vital information. She really provided us 10/10 customer service and help to ease a lot of stress. Thank you so much Ellie !

Fantastic experience: I cannot thank Atul for finding the perfect cruise for myself and my sister. He was so patient and understanding regarding my sister's needs as she is disabled and he arranged all the special assistance so easily, including taking her mobility scooter on board to flight. He is a credit to your store.

Fantastic experience: We were served by Jess at the Tui shop in Dunstable. Great service she knew all about the trips we were interested in seeing. Very informative would definitely head into store to book again.

Fantastic experience: Had a great experience with booking our holiday with Tui in Dunstable. Thanks to Jess for helping us to book our holiday to Turkey. Excellent service.

Fantastic experience: Such a helpful, friendly, informative team. Booked my holiday with Carl, he made the whole experience so easy. Will definitely come back when booking my next holiday! Thanks so much for your help!

Fantastic experience: Carl was very welcoming as i entered the store Jess also had amazing customer service she helped me find the perfect holiday and both answered all my questions

Fantastic experience: Always a great experience booking a holiday in this store, all staff are very helpful and knowledgeable. A great place to book with.

Fantastic experience: Very friendly staff and very welcoming to the store. Booked a holiday with Carl and he was very helpful at finding the right places for what we wanted and answered any questions we had too. Very friendly and professional

Fantastic experience: Thank you Carl for all your help with our booking :)

Fantastic experience: Jess and Wendy were amazing with helping me out with my travel money!! So friendly and helpful :)

Fantastic experience: Came into Dunstable superstore and had a good experience booking our holiday. Holly was very helpful. She was very friendly, knowledgeable and professional.

Fantastic experience: Great team. Awesome service from Jeannie will definitely be back again

Fantastic experience: We just booked our third package holiday in this store, after the previous two were so amazing in every way. This time we booked with Jeanie who was so patient with us as we didn’t initially know where we wanted to go! Donna the store manager is also great, she really listens to your needs/wants and suggests places based on that. We will definitely be back here again for future holidays!

Fantastic experience: Brilliant job from Holly very patient and helpfull and brilliant knowledge. Booked 5 days in Paris and sorted out all the apps I needed to . Thank you for the help and patience.

Fantastic experience: Thank you Holly for all of your knowledge and kindness today in booking our holiday. You were incredibly helpful and answered all of my questions and the price was great too! Thank you

Fantastic experience: Atul was very helpful booking our holiday to Jamaica, giving us great advice from his 20 years experience and searching for the best discount, we came out very happy!

Fantastic experience: Holly is absolutely marvelous, she is incredible so friendly and smiley. Really listened and was very patient. She is a credit to the store. Carl was lovely too and helped make sure we got what we were looking for!

Fantastic experience: Holly was amazing, we had so many requirements and she helped us meet them all. She (& the whole team) were soo lovely. Thanks a million x

Fantastic experience: Very pleased with Holly very patient and gave us a lot of advice

Fantastic experience: Want to TUI Dunstable, to book our holiday the staff are so friendly. Wendy at the front desk was lovely, Holly booked our holiday she is amazing so patient and understanding and took a lot of time and care. Would definitely recommend TUI Dunstable Superstore.

Fantastic experience: Thank you for your help today Alison , very good service .

Fantastic experience: Holly was great helping us through our holiday choices and booking

Fantastic experience: TUI in Dunstable fantastic team , always very helpful. And thank you so much Holly today for sorting out problems with our booking.

Fantastic experience: Excellent service. Lovely staff.

Fantastic experience: We had a great experience with holly, she made the whole process so easy very friendly

Fantastic experience: We booked our holiday for August 2025 and we dealt with Holly. She’s been nothing short of amazing and her customer service is second to none. It’s been great dealing with her and she’s a real asset to the Dunstable store.

Fantastic experience: Visited tui Dunstable superstore today to book for summer 2025. Holly is an absolute superstar so helpful and smiley. Fully understood our requirements would defo recommend.

Fantastic experience: Jeannie and her Manager at Tui Dunstable are outstanding in customer service. This was a big deal for me today. Professional helpful and friendly. Nothing too much trouble. Thanks highly recommend

Fantastic experience: Excellent customer service from Holly. Booked a cruise with her and also got our trip to Costa del Sol boarding passes from her. Highly recommended. Thank you.

Fantastic experience: Visited the store yesterday and was served by the lovely Alison. She was very friendly and helpful, as was Dion and the rest of the team who I spoke to. Will definitely use for future bookings

Fantastic experience: Holly is absolutely fantastic we booked two holidays with her. So friendly and ever so helpful amazing service!!!

Fantastic experience: Holly was helpful and enthaustic and nothing was too much trouble. She took the time to answer our questions and was very lovely and patient.

Fantastic experience: Holly is absolutely fantastic is very helpful and understand and patient. She has booked us a wonderful cruise for 2025. Couldn't recommend Holly enough she is a true credit to the store!

Fantastic experience: Holly was super helpful & friendly. Can’t recommend her and the team enough!

Fantastic experience: Great customer service, lovely employees, especially Holly! Perfect experience :)

Fantastic experience: Dion gave a 5 star service in store very helpful and very informative.

Fantastic experience: Atul.was absolutely amazing extremely helpfull and was very patient with us both

Fantastic experience: Thank you Carl, for your help .

Fantastic experience: Thank you Atul .

Fantastic experience: Thank you Carl for helping us book our holiday .

Fantastic experience: Atul was very patient andunderstanding with a xustomer who had to cancel his up and coming holiday due to a major health scare . He helped them cancel the holiday and arrange for a ca cellation invoiced to be sent

Fantastic experience: Booked my holiday with Holly and had a simple and stress free experience with a relatively last minute holiday!! Everything went exactly as planned and if we needed any help or clarification before leaving, TUI Dunstable were a great help and always managed to clear everything up for us. Brilliant service and will be back for my next holiday Thank you to Holly especially!

Fantastic experience: Booked our holiday to Rhodes with Alison, very pleased with the service , thank you .

Fantastic experience: Booked our holiday with Alison on Sunday , very polite and friendly

Fantastic experience: Booked our holiday for next year at the Dunstable store with Kristian. Excellent service got exactly the holiday we wanted and Kristian guided us through the whole process. Including getting us a great deal on the hotel, in the airport complex the night before our flight.

Fantastic experience: I came into store and was greeted by the lovely Dion. I was completely clueless and in need of a lot of advice for my next family holiday. After talking with Dion he was able to suggest some amazing resorts an hotels with such detail which blew me away! His friendliness and knowledge was absolutely outstanding! You don't need a brochure when you have Dion!! We will be in to book next month with him! Such a credit to the company!

Fantastic experience: Came in for advice regarding a cruise as never done one before therefore was apprehensive about one. However, sat and booked with Dion who completely put me at ease, his service was incredible, will definitely be back to book my next one with him!

Fantastic experience: Great customer service. Just popped in to enquire about my holiday and the staff were so welcoming. Kristian helped with all our questions very friendly and efficient. A great experience, would highly recommend Tui Dunstable.

Fantastic experience: I entered tui uncertain on a particular destination. I was approached by a well spoken lady named Natalie. She was very knowledgeable and put my mind to rest. Thank you so much!!!Natalie

Fantastic experience: Went to tui store in dunstable to book somewhere in mallorca and was helped by a lady called Natalie,she was brilliant and very friendly I'm very indecisive and she was very patient with me,helped me picked the perfect holiday.she also helped with my mums insurance and special assistance.I'm not good at stuff like this but she made it a breeze and we will definitely be coming back to book another holiday with tui and hopefully Natalie.

Fantastic experience: TUI superstore in Dunstable is brilliant went in to enquire about a family holiday to Turkey was assisted by Atul who was amazing spent alot of time showing us options would definitely recommend TUI for bookings

Fantastic experience: Booked a holiday in store with Dion. He made the experience so easy and straightforward. From the moment i sat down with him to the moment i left I felt extremely at ease and ended up booking the most fabulous holiday thanks to his knowledge and recommendations! Can’t wait to visit the store again and hopefully see his bubbly face!

Fantastic experience: Absolutely outstanding service. Booked a holiday with Dion at the store, I couldn't of been happier. He went above and beyond to give me all the information I needed and more. He was polite and his humour is 10/10. It made me even more excited to go on my holiday. Dion gave me the best deal, and also let me know of all the child friendly places as I have an 11 year old. Super happy with Dions customer service and my holiday package.

Fantastic experience: We booked a family holiday to Bulgaria for August 2024 with Alison at the Dunstable TUI Superstore.She was absolutely brilliant with us and her knowledge was spot on. We had such an amazing time at the hotel that we made contact with Alison whilst we were away about booking for 2025! A week after our return we booked an appointment with Alison and despite us unsure on dates she was more than helpful and showed us different options. Later that afternoon we booked the holiday with Alison and it was as smooth as anything. If you are looking to book a holiday with TUI then make sure you go see Alison at Dunstable. She is the amazing and a credit to TUI.

Fantastic experience: Have recently called the store this week with a query regarding a hotel we are looking to book and I must say that from start to finish Jeanie and Dion were absolutely outstanding. They both went above and beyond to contact the hotel and answer my query and they kept me informed along the way. Their customer service has been phenomenal and their friendliness and professionalism makes them a huge asset to the shop and it’s because of them that we will be booking our holiday with Tui Dunstable

Fantastic experience: Visited the store to have a look at potential honeymoon destinations. We were greeted by Holly who took us through our options and before we knew it we had book an incredible trip to Thailand! My fiancée and I felt very comfortable and not pressured at any point to book and every detail was checked carefully by Holly to ensure we had the perfect trip booked. Couldn’t recommend enough.

Fantastic experience: Fantastic service, instore team stepped up and helped rebook. Much better to have the in person service.

Fantastic experience: Exceptional Service from Our Travel Agent! We recently had the pleasure of working with Elle from the TUI Dunstable Shop, and I can confidently say that the service we received was nothing short of extraordinary. From the very beginning, after a hiccup over a pricing issue, Elle took the time to understand the issue exactly and what we wanted for our holiday. She patiently listened to all our preferences and requirements, ensuring every detail was meticulously noted. This personalized approach made us feel valued and confident that we were in capable hands. The most remarkable aspect of our experience was Elle's dedication to securing the best possible deal for us. She went above and beyond by spending over 70 minutes on a call with a distant call centre, even enduring the inconvenience of a crackly phone line, just to ensure everything was perfectly arranged for our trip. This level of commitment is truly rare and speaks volumes about her professionalism and dedication. In addition to her perseverance, Elle managed to secure us an excellent price that exceeded our expectations. She continuously kept us informed throughout the entire process, providing reassurances that everything was on track. Thanks to Elle, our holiday booking was exactly what we had envisioned, and we couldn't be more grateful for her outstanding service. If you're looking for a travel agent who genuinely cares about your needs and goes the extra mile to deliver, look no further than TUI Dunstable. We will definitely be using their services again for our future travels! Kevin Thompson

Fantastic experience: Booked a holiday with TUI at white lion retail park with Natalie was very happy with everything Natalie was very friendly and helpful would definitely recommend booking a holiday here Thankyou

Fantastic experience: Felt so comfortable by the the amazing Holly who walked me through the best options available and gave excellent advice! So quick and easy, and wouldn't hesitate recommending her and tui Dunstable for your next holiday!

Fantastic experience: Brilliant holiday office. Special thanks to Natalie for her excellent Customer Service so friendly and nothing too much trouble. Made it such a pleasure to booking yet another Tu Holiday cruise. We will be back. Thank again Natalie. Lovely also to see the other Members of staff. All really friendly and extremely efficient.

Fantastic experience: Great and efficient service!! I have been going here for 3 years now, and they have never failed to help me when it comes to getting the best price, thanks Carl! Forget booking online, go in to get the best deals!!

Fantastic experience: Elle was fantastic in helping us book a holiday after returning from another fabulous break.

Fantastic experience: Had enormous trouble trying to input my API data Tried TUI chat & helpline but nobody could help or advise I rang TUI Dunstable & spoke to manager Carl What a great guy - patient, kind & super efficient Within a short time he spotted the problem which I would never have discovered myself & resolved it by entering the data himself If I had been in the store I would have kissed Carl I was so grateful to him I hope he goes far in the company because he is a brilliant example of what such an agent should be Thanks again Carl!

Negative experience: Just been into TUI in Dunstable. There were no customers so I thought I’d be seen quickly. I stood waiting for someone to acknowledge me, but no one did, a man came in behind me and was acknowledged straight away and was asked to take a seat, I couldn’t believe I’d been totally ignored, I turned around and walked out, disgusted that there were at least 4 TUI representatives sat at desks and none of them acknowledged me or wanted to help me with booking a holiday.

Fantastic experience: Amazing service from Alison and Donna today. They made me feel like a VIP, and helped me source a fabulous holiday for me and my children..Thank you so much for all your help..Highly recommend going to TUI Dunstable and asking for either Alison or Donna..Thanks so much

Fantastic experience: Cruise , our first one . Losts of great advice & knowledge shared … very efficient, friendly . Thank you

Fantastic experience: Me and my son went to book a family summer holiday and Natalie was fantastic and very helpful. Have used Tui for over 10 years and will continue to use them

Fantastic experience: A massive thank you to Jess in Tui, Dunstable. Your understanding, patience and persistence has ensured I can take my Grandson on holiday. You certainly are a credit to Tui. I can never thank you enough and I will be back to book all future holidays. Thank you.

Fantastic experience: Booked my holiday today with Jeannie extremely happy with service definitely recommend

Fantastic experience: ThanksJess great service!

Fantastic experience: Served by the wonderful and friendly Alison at the Dunstable branch. Managed to save us some money off the online price and get better flights! Nice one Alison,nice one TUI!

Fantastic experience: Great service, lots of valuable information ( I.e passport expired 10 years from issue date Not expiry date . Finally got booked up with Dion, fantastic service , very informative and knowledgeable about the products on offer .

Fantastic experience: Natalie was very helpful and answered all questions. Very courteous

Fantastic experience: Visited today 25/2 to buy some currency. The young lady who served us was very helpful and offered top notch customer service. Will certainly use again.

Fantastic experience: Thank you very much Atul! Very professional and patient with us.

Fantastic experience: Thank you Carl and TUI Dunstable for all your help.

Fantastic experience: Kristian was so helpful and I would recommend him to everyone! Thanks so much

Fantastic experience: Great customer service needs recognition, so I just want to say a big thank you to Jess who was so friendly & helpful today! I went in to look at booking a holiday for 8 people and she patiently worked through everything to get us the best deal possible.

Fantastic experience: We have just booked our second holiday of the year at the store & would like to thank Atul again for fantastic service, you are part of the reason that we keep returning

Fantastic experience: The staff at Dunstable are amazing. Always happy to offer personal experience and advice when booking. A massive thank you to Kristian for sharing his knowledge and offering a great service.

Fantastic experience: Thank you Jess and Kristian for all your help with booking my holiday. Amazing service

Fantastic experience: Natalie was very helpful. Very good sense of humour. She is a peopl person. Very good service

Fantastic experience: We always book with TUI Dunstable, the staff are always friendly and helpful. A lovely lady called Natalie helped us today.

Fantastic experience: Thank you Jess for booking our holiday. Brilliant service. Always returning to this store

Fantastic experience: Booked 11days to Tenerife with Natalie who was most informative & pleasant . Many thanks.

Fantastic experience: Visited last week to speak about a potential holiday. I spoke with a travel agent called Dione, what a funny man he was! Me and my wife thought he was brilliant. Dione gave us great top tips about America and listened to what we actually wanted. First time visiting this tui store. However I will be back to book with Dione! Great guy Store was busy, however I was seen within 5 minutes. Tidy and great customer service.

Fantastic experience: I have been very satisfied with dealing with Jeanni at the store who was ever so helpful and friendly. It’s always nice when you can book your holiday with someone face to face rather than on the web. We need to support our local tui store. Thank you

Fantastic experience: Great service from all the staff great to have face to face contact.

Fantastic experience: Booked our holiday today with Atul so helpful , friendly and a very pleasant man. Would definitely recommend him to friends so nice to talk to him and not a computer. He is truly an asset to your team.

Fantastic experience: Jess was amazing and really made the booking of our holidays an enjoyable experience. It is a great way to start looking forward to our holidays. Thanking her for all her patience and help picking our cruises

Fantastic experience: Fantastic customer service! Jessica was extremely helpful with booking 17 of us to go disneyland, and we will definitely be booking through tui again.

Fantastic experience: Atul is your man to see at Dunstable Tui. Fantastic service and spends time with you, and helps you choose your perfect holiday. Thankyou Atul for your patience

Fantastic experience: I would like to thank Dion for helping me to choose a holiday and he was very helpful.

Fantastic experience: Kristisan very good customer skills and good at communication with us.

Fantastic experience: We saw Jess today who helped us with our booking. She was lovely and incredibly patient, taking the time to answer all of our questions. Top notch customer service, couldn't fault TUI. Jess, you are a credit to TUI!

Fantastic experience: Visited the TUI shop today and whilst there was a bit of a wait to be seen I can't speak highly enough of Atul who helped us get a holiday booked. Only 2 of us could make it to the shop but we were booking for 6, and his patience (and guidance) whilst we confirmed details with the others and the way he navigated the system to find the alternatives to flight times and booking options was fantastic. He persevered to find us exactly what we were looking for : 6 Happy Holidaymakers thanks to his good work & customer focus attitude, Thankyou.

Fantastic experience: Visited TUI Superstore in Dunstable with my sister to book a cruise for next summer. Elle was very approachable and gave us lots of information. Thank you for making the process so easy!

Fantastic experience: Always very helpful staff , excellent service.

Fantastic experience: Natalie was very helpful and patient.