TUI Holiday Store

Fantastic experience: Claire was very helpful, she understood exactly what we wanted for our holiday and took the time to make sure we booked what was right for us.

Fantastic experience: Claire in the Newport branch was amazing very informative and friendly

Fantastic experience: I have just booked my next holiday with the lovley Joe and im absolutely in love with him He's gone above and beyond to help especially knowing that its going to be for our 30th wedding anniversary. So fire indy and helpful nothing was too much .

Fantastic experience: I highly recommend this Newport branch of Tui. I always book our family holidays online but I popped into the Newport Tui to collect some brochures and a lovely lady called Claire took the time to help me find the most amazing holiday . I will come to you guys to book all our holidays from now on, your knowledge, expertise and kindness was greatly appreciated ☺️ thank you!

Fantastic experience: Claire, at Newport IOW, was a pleasure to book our holiday with. A huge assett to Tui.

Fantastic experience: Claire was very helpful, and we hope she will serve us next time we book. She is a credit to Tui.

Fantastic experience: Just booked with TUI to go away. Great service. All the information I needed and always there to help.

Fantastic experience: Clare is amazing!!

Fantastic experience: I was in the Newport Isle of Wight branch being looked after by Clare & Bev for nearly 3 hours booking a magical Christmas trip to Disney Land Paris. The booking was for 11 people very complicated, however Clare made it so simple and enjoyable and the time flew. This was a booking I could not do on Disney website due to the complexity so I am extremely grateful that high street TUI still exist so operatives like Clare & Bev can help book a dream vacation for lots of small people (and big!) Thank you so much, Teena & family xxxxx

Fantastic experience: Excellent advice. Currently looking at our next holiday instore. Thankyou so much Joe

Fantastic experience: Joe was very helpful and patient when we were deciding what to book, he gave some great advice, showed us all our opportunities and went into great detail cannot fault Tui Newport. Thank you for your service

Fantastic experience: Great help. Brilliant service

Fantastic experience: Fantastic staff, both Jo and Claire have been very helpful

Fantastic experience: We booked our holiday with Claire and she was lovely and very helpful. Highly recommend her.

Fantastic experience: Great service, on hand with information and very polite always. We always come to TUI, never anywhere else!

Fantastic experience: This was our first time booking @ TUI, Newport Isle of Wight. We went in not expecting to book anything that day as was just shopping around. We were amazed by how friendly and helpful the staff are. Alisha and Joe were extremely accommodating, tried their bests to find a good deal for our 2 week-cruise and maximised voucher codes to match our budget which was very much appreciated. Joe, especially was very knowledgeable at what he does, gave us a few helpful tips and advice which are beneficial to know. We love that there was also no pressure at all, the atmosphere was relaxed and calm, friendly and just lovely. The whole experience was very positive, we will be booking our future holidays with TUI, for sure. We highly recommend them. 5 ⭐️ service!

Fantastic experience: Amazing customer service

Fantastic experience: A massive thank you to Joe at the Newport branch on the Isle of Wight for delivering truly exceptional customer service. I walked in feeling completely lost, but Joe immediately put us at ease. He took the time to understand what we were looking for, patiently walked us through a range of options, and ultimately helped us book the perfect holiday. His professionalism, warmth, and genuine care made the whole experience effortless and enjoyable. Couldn’t have asked for better support—Joe is a credit to the team!

Fantastic experience: We always book our holidays in the TUI shop. We find all of the staff to be so helpful and knowledgeable and nothing is too much trouble. A special mention to Claire and Bev who go above and beyond to make the process enjoyable. Thanks all.

Fantastic experience: Absolutely brilliant service usually book my holidays online but as from now will be booking through the Tui shop in Newport Isle of Wight, great service with the most helpful staff 5 star

Fantastic experience: Both me and my mum went into TUI Newport store to book our family holiday. With the help of Alisha and Joe we’ve booked the holiday and sorted our travel insurance! Both Joe and Alisha were very efficient and knowledgeable. Looking forward to our holiday in 2026

Fantastic experience: We booked our holiday to Mexico with TUI Newport. It’s been an amazing experience dealing with the guys in store

Fantastic experience: Amazing staff, Amazing service. Thanks for all the help and attentive service in planning my upcoming holiday.

Fantastic experience: Always my go to for booking a holiday, could book online but the staff in TUI Newport Isle of Wight have a wealth of knowledge and haven’t let us down yet. Always happy to advise and seem genuinely interested in making your holiday experience a positive one, offering suggestions on destinations etc. booked with Clair and Bev who are both 5 ⭐️left feeling excited about our holiday many thanks!!

Fantastic experience: Thanks Bev for all your help and excellent advice. I will look to use the Newport, Isle of Wight branch again in future. Kind Regards George

Fantastic experience: Amazing, friendly, knowledgeable team. Highly recommend

Fantastic experience: Absolutely fabulous, couldn’t ask for better service.

Fantastic experience: I don’t leave many reviews, but when an individual goes as above and beyond as the person did. I felt it necessary to leave a glowing 5 star review. I only know that the gentleman was called Jo, annd was base ant the isle Of wight. After reading some reviews about the accommodation I had some questions I wanted answering prior to my holiday. (We are talking 48 hrs from take off). Jo appreciated why I had made Contact , then connected with the hotel to get my questions answered. And not only delivered that back to me But also helped me set Up a Private transfer to the hotel from the airport. Finish with a lovely courtesy call and list of activities for the week ahead just before my family and I left. Amazing service . The world needs more Jo’s. Hank’s so much Jo and Tui. Mike Garcia

Fantastic experience: Absolutely brilliant service from TUI in Newport, IoW! Bev was fantastic—super friendly, knowledgeable, and made the whole process of booking our Disney World trip stress-free. She found us a great deal and took care of all the details. Couldn’t have asked for better help—highly recommend!

Fantastic experience: We went in store to book our holiday as we had trouble booking it on line. Beverly who helped us was a delight and super helpful. I'm so glad we went in to our local branch in Newport. Isle of Wight. Thank you. So looking forward to our holiday in Deia. Sally & John.

Fantastic experience: The tui team are amazing everytime I walk through the door they are always friendly and welcoming every time to help me book the perfect holiday .

Fantastic experience: Just booked a Marella Cruise at our local TUI store in Newport Isle of Wight. First class service. Friendly and informative staff. Bev helped us find the cruise that we wanted and also matched the online price. Nothing was too much bother and we appreciated the time that Bev gave to us when answering questions that we had prior to finalising the booking. We love Marella cruises, this being our 4th and can’t wait to join the ship in October.

Fantastic experience: An amazing service as always. We were in the shop with Claire for 2 hours. She needed a medal. So patient and got us the perfect holiday. We always have a laugh because the atmosphere is so relaxed. We need the high street shop as they are the experts in supporting customers. A high standard of support. We love them all. Joe did our insurance and he was interested to hear what we had booked. Fabulous staff and some. Thankyou Claire and Joe x

Fantastic experience: Staff are very knowledgeable, excellent service. They go that little extra,

Fantastic experience: Booked our holiday today. The team at newport iow branch were so happy and helpful in sorting out our holiday. I was going to book it online but doing it in store made me feel more confident that it was done correctly (I would of been stressing about it) can't wait to book our next holiday already

Fantastic experience: Joe and the team at the newport iow branch are always fantastic. They always help us with any questions we have. I have booked my holidays for the past 3 years with Joe and we always have such a laugh, the stress of booking a holiday is melted away. Would not go anywhere out always 10 out of 10

Fantastic experience: Thank you to the staff of TUI IOW for helping me book my dream holiday! From the moment I walked in all the staff were friendly and welcoming, and I couldn’t be more thankful for Claire who went out of her way to ensure all the small details were considered for the holiday. Her knowledge was incredible and i felt comfortable from the start that she would be able to deliver the holiday I wanted!

Fantastic experience: Went into TUI looking for a week long break somewhere hot and peaceful, spoke with Bev, who was very pleasant, enthusiastic and helpful in giving me some great ideas on where to go. I'd spent endless hours searching online, but she was able to point me in the right direction for great places to visit and to stay. Thanks.

Fantastic experience: Tui are amazing joe and bev are the best have booked all holidays here and honestly wouldn’t go anywhere else

Fantastic experience: Our travel agent Joe was very informative and helpful with a great personality and was very helpful with our upcoming holiday.

Fantastic experience: Claire is absolutely fantastic, always attentive and super helpful! Thank you so much - we will be back

Fantastic experience: We visited Tui Newport Superstore to look at options for a holiday in August. We weren't sure where we wanted to go but gave Shannon a brief outline of venues. She was brilliant looking at the various options within our budget and offering us ideas. In the end, she found an excellent 11 day holiday in Majorca. Her customer service was exemplary. Shannon has a lovely demeanor, is friendly, and clearly passionate about her job. She goes the extra mile to get to ensure her customers' come away with a fantastic holiday, which we did. Thank you Shannon. Great experience and we came away with a smile and fabulous holiday. Jane and Becky.

Fantastic experience: Bev and Joe were great help in store today , they found us a great holiday for a great price too! Highly recommended booking through tui

Fantastic experience: TUI where very helpful, my dad was unable to go on holiday due to being admitted into hospital the team where very helpful and where able to help amend my parents holiday. Joe was extremely supportive and was able to relief my mums stress and cheer my mum up. They are a great team and will definitely book more holidays in the future thank you

Fantastic experience: Absolutely amazing staff thankyou all so much After being let down by p*o they didn't stop until they found us a replacement thanks again. Mandy Boundary 5* service

Fantastic experience: Popped into the store. A great experience and proof that not everything can be replaced by some online vendor.

Fantastic experience: Booked a holiday through Bev at this branch and things could not have been made any easier for me... Great service and very friendly Thanks Alex

Fantastic experience: Impeccable service by all in the Newport store!

Fantastic experience: Booked my Ibiza holiday with The team, everyone there were extremely helpful and knowledgeable. Had a great holiday.. will definitely book again with them.

Fantastic experience: We booked a family holiday. Clare made everything so simple from start to finish. Explained everything in detail. Will definitely be using her services again.

Fantastic experience: The TUI team here are really brilliant - so knowledgeable and genuinely passionate about helping you book your dream holiday. Would definitely recommend popping in!

Fantastic experience: Amazing staff .

Fantastic experience: Joe was excellent!

Fantastic experience: Lovely and friendly staff, so kind and helpful.

Fantastic experience: Brilliant and efficient and helpful staff. Highly recommend.

Fantastic experience: Spoke to Joe about booking a holiday to Mexico, he was ever so helpful and supplied me with all the relevant information. Lovely attitude, very eager to help and nothing was too much trouble. A complete asset to the team!

Fantastic experience: Such a pleasure dealing with TUI Newport. All the staff are amazing and can’t be more helpful. After returning yesterday from our first holiday to Florida which we booked with TUI Newport we have just been and rebooked again for next year. TUI Newport Isle Of Wight are simply the best

Fantastic experience: Beverley organised my cruise holiday. Very pleasant and so easy to deal with. Found me the best deals and made the experience so simple. Very pleased with them and very knowledgeable staff. Everyone have always been so jolly when I’ve popped in. And very professional service. Thank you so much. You made it so much easier to sort the booking.

Fantastic experience: Great service. Couldn’t be more helpful and knowledgeable! Thank you!

Fantastic experience: Wow just amazing staff stayed open to complete my booking never rushed staff always have a smile cheerful always willing to help

Fantastic experience: Went into the Newport office today to discuss a tricky situation that developed by our own circumstances changing since booking an 8 persons family holiday on line. The staff were incredibly helpful and devoted a lot of time and effort on our behalf. A particular thumbs up to Joe Farley - he was so helpful, knowledgeable (and entertaining). The three members of staff are a credit to Tui. Will book our next holiday in-store. Steph

Fantastic experience: I just wanted to say thankyou to Rachael for helping us book our holiday. You were so insightful and helpful. You made us feel like we had already started our holiday with your warm, smiley and enthusiastic personality! Keep up the good work.

Fantastic experience: Always brilliant service by Rachel when I go in for bookings and currency exchange, would always recommend her amazing service!!

Fantastic experience: Thank you so much to the Isle of Wight store in Newport, especially Claire who was super helpful in finding me the best deals, she was very polite and made me feel very welcome, excellent service will definitely use the store again for my next holiday.

Fantastic experience: Fab experience- thank you Joe! Highly recommend ❤️

Fantastic experience: Really good from start to finish. Rachel helped with all our needs and requests. Holiday booked hassle free.

Fantastic experience: Rae was absolutely wonderful at sorting my dream holiday. Highly recommend. All questions answered. 5 star service as always. Will definitely go to her again

Fantastic experience: Such an amazing experience Claire was amazing at helping us book our holiday nothing too much trouble thank you

Fantastic experience: Have had brilliant service always by rachel when I go in for holiday bookings and currency exchange, would always recommend her outstanding service to other holiday shoppers.

Fantastic experience: Very kind and welcoming. Claire was amazing help us with everything we needed. Would 100% recommend. Thank you again Claire.

Fantastic experience: Always use TUI for all of our holidays, never had a bad experience. We always use Rachel she is so friendly and knowledgeable, a great team member for them!

Fantastic experience: Went into to the Newport shop and spoke to Claire she was very helpful and so lovely! Brought to life our first family holiday. I’m excited to go. Will definitely be returning! Thank you Claire

Fantastic experience: Would definitely recommend Claire, really patient and took her time to find us an amazing holiday. We're all looking forward to it. Couldn’t have done any more for us than she did. Thank you

Fantastic experience: Rachel was extremely helpful in helping me find the right holiday for my family she suggested some very nice places we are looking forward to our holiday

Fantastic experience: TUI in Newport is my go-to holiday stop. The prices are always great and the staff are exceptionally knowledgable about everywhere I ever want to go. Special shout-out to Rae for going above and beyond for my requests, nothing is ever too much trouble and she’s always got a smile no matter how annoying I am

Fantastic experience: I popped in purely for advice for a city break. From the minute I sat down the service was warm and friendly and I was excited to book my holiday there and then. Must mention Rachel - absolutely brilliant goes above and beyond to get you what you want. Will not hesitate to return

Fantastic experience: Great knowledge and customer care, Thanks to Rachel Pearce for booking and general advice. We had a lovely stress free holiday We took on board all the suggestions, and options!

Fantastic experience: Thank you to Rachel for your friendly manner and helpful information. Booked a holiday and can't wait

Fantastic experience: Fantastic service very informative and Rachel who we spoke to couldn't have been more helpful. She really went above and beyond! 5***** service.

Fantastic experience: Popped in Newport branch on a whim and Claire was enthusiastic in helping me choose my exciting destination. I will defo go back. The experience of coming in store to choose my holiday outweighed endless scrolling on the Internet and added to the overall holiday excitement. You can't get that same feeling online. Thanks Claire. I even bought the inflight tui travel blanket as a momento of the break.

Fantastic experience: Absolutely amazing team in Newport especially Claire who organised our holiday and nothing was too much hassle for her she sorted everything for us Will definitely be returning

Fantastic experience: I recently visited to get advice on travelling plans and spoke to a very helpful assistant (Claire) she was welcoming and answered all of our questions with ease. All the staff were friendly from the moment we got there until we left. Would definitely recommend.

Fantastic experience: TUI is a great place to book a holiday with especially when you have a a travel agent like Claire . Helpful reliable. Excellent knowledge on what you’re wanting to book. Good advice. Always dressed smart. Service with a smile.

Fantastic experience: Amazing - they all work so hard

Fantastic experience: Popped in shop today for a price. Ended up booking there and then! Claire’s knowledge and understanding of my needs made it all so easy! Hopefully the actual holiday goes as well as the booking! I will definitely be returning to book again. Let the holiday count down begin! Thanks Claire for all your help!

Fantastic experience: Bev is awesome, could not have been more knowledgeable about our potential destinations. We had the best time and I would say if you want to go on holiday. Instead of Reading trip advisor reviews, just let the experts get you the best holiday at a great price.

Fantastic experience: Me and my partner visited TUI isle of Wight to book our first holiday together, we was served by Bev and we couldn’t have asked for anyone better.

Fantastic experience: All the staff at TUI Newport are fab! They remained professional and personable from start to finish, helping us find the holiday we desired for the summer. Thank you guys, we will definitely be back soon!

Fantastic experience: Always ever so helpful when visiting the shop, always give 5 * customer service and have the best knowledge to find the right holiday. I always book my holidays with yourself and every one of them have been amazing. Thank you to Bev and team!

Fantastic experience: Great service from the team in the Newport shop, and a very good rate on foreign currency. The manager went above and beyond the necessary to make my trip fabulous.

Fantastic experience: All staff are amazing and very informative, helpful and polite! Thank you TUI team!

Fantastic experience: Lovely people, great advice with easy friendly service. Thanks to Beverly

Fantastic experience: The staff at Tui in Newport IOW can only be described as outstanding, very helpful and polite, they went out of their way to find me the Holiday I wanted at a very good price, I will definitely be returning there for my next holiday

Fantastic experience: I would highly recommend visiting this friendly team at TUI, they could not do enough to find the right holiday for my family. Special thanks to Bev and the team Thank you

Fantastic experience: All staff very helpful made my life easy

Fantastic experience: We went in to look at some options for a bit of a complex holiday and all 3 staff were keen and ready to help, nothing seemed to much hastle for them. Great team

Negative experience: I'll never contact this shop again, or ever use Tui. Unfortunately, the manager tried to cover up their mistakes. She was caught out by printed facts again and again. Well over 28 days after my complaint, and still no reply from head office.

Fantastic experience: Great help and great staff

Fantastic experience: Brilliant staff very happy and helpful staff always good prices

Fantastic experience: From start to finish, with amazing staff Bev, Claire and Joe at Newport IOW tui, totally welcoming, friendly and outstanding customer service. Went in to book a holiday to Egypt, staff covered everything I needed from holiday to insurance to exchanging money. We had the best holiday ever from start to finish with outstanding customer service throughout the whole holiday and everyone that works for tui making our holiday amazing, memorable and the best. Definitely recommend tui Newport Iow and its welcoming and friendly staff.