TUI Holiday Store
Information about TUI Holiday Store
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9:30-17:30
- saturday: 9h-17:30
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in St Austell offers an exceptional holiday booking experience, where their friendly and professional staff are dedicated to helping clients find their perfect getaway. Customers rave about the service provided by dedicated team members like Phoebe, Patsy, Laura, and Hanna, who go above and beyond to ensure that every detail is handled with care. Here are some highlights:
- Outstanding Service: Customer reviews consistently mention the friendly, welcoming, and efficient service provided by the staff.
- Expert Knowledge: The team members are noted for their extensive knowledge of destinations and their ability to tailor holidays to meet individual client needs.
- Stress-Free Booking: Many customers express appreciation for the personal touch of in-store booking versus online processes, feeling more at ease discussing their requirements face-to-face.
- Attention to Detail: Staff like Patsy and Phoebe are praised for their attention to detail and patience, especially when assisting clients with complex requirements.
While the majority of reviews highlight a positive customer experience, some clients mentioned occasional waiting times in busy periods. However, the team's commitment to providing excellent service is evident, as they follow up and address any concerns promptly.
Overall, TUI Holiday Store prides itself on creating memorable holiday experiences for customers, evidenced by numerous returns and recommendations. Whether you're booking a family vacation, a romantic getaway, or a cruise, TUI St Austell is committed to making each holiday a dream come true.
TUI Holiday Store: Reviews
Fantastic experience: Recently booked a holiday through the branch as we couldn’t decide where to go, so popped in to find some help/advice. Couldn’t fault the service from Gemma (as well as all other staff members), from the moment we walked in, to the moment we left; Very friendly, positive & professional service. Found it so much easier & helpful booking in store rather than online.
Fantastic experience: An outstanding team with a wealth of experience and a real empathy to help choose your holiday
Hi Peter, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience, we loved your photos to. We look forward to seeing you again soon!
Fantastic experience: Couldn’t fault the service I received from when I first stepped foot in the store to flying off for our wedding!! The process was so easy but that definitely wouldn’t have happened without Laura!!!! She was an absolute star! We didn’t have the most easiest booking but she took it in her stride and dealt with it all amazingly! Nothing was too much trouble! You really are a credit to the team!! All the members of staff were amazing that we dealt with but Laura most of all!! I can’t thank you enough!! Jenna x
Hey Jenna, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon. Congratulations on your recent nuptials
Fantastic experience: Booked a family holiday to Crete, I hope the holiday is as good as the service from TUI st Austell special mention to Phoebe who was fantastic help and even saved us a little money also highly recommend thanks for your help Craig
Hey Craig, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: St Austell branch was friendly, efficient and professional when booking my last holiday, thank you.
Hi Stephen, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Visited St Austell TUI to book a last minute cruise for my disabled mother and myself. The cabin I had hoped to book was no longer available but, Phoebe went above and beyond to find a suitable cruise/cabin. She spent ages searching and managed to find just what we needed. She is truly a credit to your company, I can't praise her highly enough. I will certainly be back to book further trips.
Hey Tina, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Kate was amazing , very down to earth and put me at ease. Sometimes you just need to go in store for that personal experience rather than booking online.My kids and I were in the store and she made them feel welcome just as much as she did me! If it wasn’t for Kate I probably would have talked myself out of booking but I’m so glad I didn’t! Holiday here we come !
Hey Laura, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: We booked our holiday with Patsy and she did a wonderful amazing job got as the best hotel
Hey Mārtiņš Katkēvičš , thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: From the moment I stepped into the store I was met with friendly staff and a very relaxed atmosphere. Patsy could not have been more helpful with her knowledge, recommendations and guidance. I have not booked a package holiday for 8 years, but in a short time, Patsy had sourced a holiday to fit my requirements, and had it booked along with the parking. I can highly recommend TUI St Austell as a place to book your holiday, very professional and efficient staff and I will definitely be booking there again in the future. Many thanks for everything.
Hey Clare, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Not sure if you received message finally worked out qr code fantastic tui thankyou
Hi Gay, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: As always at the St Austell Tui shop it was a great experience. We saw Laura today who was so pleasant & helpful with booking our holiday. She was very thorough, going through everything and made sure we were happy with our choices. 5☆ service.
Hey Andrea, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.
Fantastic experience: Hanna was so helpful and full of ideas for our special holiday, a lovely experience
Hey Cathrine, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: We've booked our cruises in store with Hanna before this our second time with her and she is always very attentive and helpful. Always give good advice. In fact everyone in store are always friendly and helpful. Very pleased with the service we get
Hey Kevin, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: What can I say except once again Hanna TUI rep from our St Austell, Cornwall store has been absolutely amazing. We have booked cruises on Marella 4 times, twice it has been Hanna who we have had the pleasure of dealing with. First class service from this young lady, who has proven to us and our needs, that nothing is too much trouble for her. Very thorough, and has always checked to make sure she could find us the best deal. Once again for our May 2026 cruise with my son who has additional needs, and needs to be in a cabin next to or opposite ours, she went through different decks etc to find us 2 cabins that would work for us. I have also this morning received an email off her to say she will be sorting out the assisted travel and what we need to do nearer the time. Thanks once again young lady for your very professional service, as we discussed yesterday, we will see you in a few weeks to book our Sorrento holiday. Well done. Mrs Sandra Gregory.
Hey Sandra, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Staff are welcoming, friendly and very efficient. Phoebe has been particularly helpful in arranging our holiday to Jamaica next year ️
Hey Carl and Sharon, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe from St Austell TUi was extremely helpful made us feel at ease and found us the perfect holiday would highly recommend popping in if your wanting to find the perfect holiday
Hey Alfie, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Patsy was very helpful and very nice wil go with Tui again
Hey Bridget, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Patsy helped us book our holiday she was absolutely amazing will definitely be going back for the next one
Hey Tia, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Excellent service received at Tui St Austell. Appreciated all of Phoebe’s knowledge of the local area and resorts.
Hey Laura, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe searched and found our perfect holiday. She spent time looking at all the options and ensured it met all our criteria. She was as excited as we were that she had organised everything for us.
Hey Simon, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Have always booked our holidays with Patsy in the St Austell branch and found her to be friendly,knowledgeable and informative,drawing from her personal experiences. Nothing is too much trouble for her.
Hey Adrian, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: We always book our holidays through TUI shops and have always received excellent service. This year, for the first time, we didn't really know exactly where we wanted to go in terms of destination, but we had a very specific set of requirements. Today, we met Patsy at the St Austell branch and her service was exceptional. From the moment we arrived, we were greeted with warmth and friendliness. Patsy left absolutely no stone unturned in her quest to find us our perfect holiday and she was extremely patient in checking every minor detail was right for us. Patsy's professionalism and frank insight into various hotels was invaluable in helping us make a decision. We felt like we took up so much if her time, but she made us feel like nothing was too much trouble. The hospitality was amazing too, by the time we left we'd got through 2 cups of tea! We've also already chosen next year's holiday based on Patsy's recommendation. Thank you for a fantastic day. We're excited to be going on holiday with TUI in September!
Hey Sue, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Recently returned from a 7 night holiday in Weggis, Switzerland having had a truly wonderful time. . So grateful to Kate from Tui who helped us find our dream destination. Hotel Alexander was wonderful. We had a lovely clean room with stunning views over Lake Lucerne to the snow capped mountains. The staff were welcoming, friendly and couldn't do enough for us. The food was scrumptious and beautifully presented. Also enjoyed the 2 heated pools, bliss! We loved the lakeside walk into Weggis with the crystal clear air. Easy access to the boats and cable car up Mounnt Rigi, what amazing views! Our daily trips out to the other lakeside villages, mountain walks and Lucerne proved to be perfect! Hence the 5 star rating from us, thank you!
Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Went to St Austell store yesterday and Patsy was the lady who dealt with us Very knowledgeable, friendly and just downright nice. Booked our holiday We were so impressed we went back today and Hanna dealt with us - again can’t not praise them highly enough - and booked another. We usually book online but having that real personal touch has made us re-think the way we normally book
Hey Robert, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy & Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Fantastic member of staff. Stacey (st Austell branch) she worked extremely hard to sort our difficult booking. Thank you. Steve.
Hey Steve, thank you for taking the time to leave a review! I loved reading your comments, and I know Stacey will too. We look forward to seeing you again soon.
Fantastic experience: Patsy is the best, very friendly, knowledgeable and helpful. We would not want to use anyone else and will be back again for our next holiday.
Hey Shelley, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Very very lovely helpful and patient lady ( Debbie ) Would recommend coming in as it takes all the stress out of booking your trip Thank you
Hey Paul, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: We booked 2 holidays with Tui at St Austell and the service and knowledge of staff was very good.
Hi Tony, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Phoebe made our dream holiday to Lake Garda Italy an absolute dream come true! We will be booking again with Phoebe and the St.Austell TUI team asap! The TUI reps were also amazing whilst we were in Italy, 100% 5 star review for both Phobe and also Laura at St. Austell branch, thank you all so much!
Hey Tina, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura & Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday on 20th May at Tui St Austell. Excellent service from Hanna who assisted us with whole process and additionally great help from Patsy who provided knowledge on the destination chosen. Will definitely use the office again. Thank you both so much.
Hey Philip, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Patsy was really helpful
Hey Eviee, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Great service. Speedy and fulsome in detail
Hi Barry, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Friendly staff, would recommend
Hi, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Debbie in St Austell was absolutely amazing! Friendly, listened to exactly what we were looking for and found the perfect trip!! Thank you!
Hey Clare, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe in St Austell today, was fantastic. She had been to where we were looking at for a holiday to sorrento. She was so passionate about the place we booked it. Thank you Phoebe ♥️
Hey Carol, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: My wife and myself went into our local St Austell branch as we are inexperienced travellers and needed help to take us through the booking process. Phoebe, the sales assistant who dealt with our booking was so helpful and dealt with all aspects of the process, nothing was too much trouble for her and now we look forward to a city break to Rome . Thanks Phoebe.
Hey Paul, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Really impressed with the Team at TUI St Austell, special thanks to Phoebe for sorting out our next holiday! Really pleased with the service and looking forward to our cruise! ️
Hey Simon, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: I booked 2 holidays in Tenerife over Christmas 2025 with Hanna she was very helpful so I talked to my friends who were also looking to book a holiday this resulted in all 4 of us each booking a holiday in January 2026 we are very pleased with a wonderful service thank you
Hey Gill, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Great service by Stacey at St Austell branch, we had to wait a few minutes and was then served, I knew where and when we wanted to travel and knew Stacey would do a great job organising our trip. We received a great price for our trip and carried on with the booking, everything was easy and we also booked the car park at the same time.
Hey Fiona, thank you for taking the time to leave a review! I loved reading your comments, and I know Stacey will too. We look forward to seeing you again soon.
Fantastic experience: Very friendly helpful service from Phoebe.
Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: A five star service once again from TUI. Thank you Phoebe.
Hey Paula, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Went into St. austell and finally booked a holiday with pheobe after exchanging a few emails over a few months. Nothing was too much trouble, she was absolutely amazing and the rest of the staff were so friendly, I wouldn't want to book a holiday with another company, it will always be tui for our family.
Hey Helena, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Hanna from the st Austell branch absolutely amazing very friendly and helpful
Hey Kayleigh, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Fabulous service, polite, curtious, extremely helpful, could not do enough to aid me in booking my holiday. Debbie and the girls are amazing. 10 out of 10 for everything and it was a really enjoyable experience as always with this team.
Hey Steve, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie & the team will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe is always a great help in finding me the best holiday options. She makes my whole booking experience I would rather come in than booking online. She's amazing
Hey Philip, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Leanne in St Austell Tui was absolutely brilliant when booking our holiday! Thank you
Hey Sarah, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: Leanne was amazing and couldn’t do enough to help us with our holiday. Highly recommend coming in to see her
Hey Adam, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: Leanne is awesome!
Hey Kelsie, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe at St Austell TUI was brilliant today in helping my husband and I book a holiday for my husband’s 60th birthday. Phoebe found us a holiday in a beautiful location at an affordable price and we came away very happy. Thank you Phoebe!! X
Hey Paula, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Really helpful, knowledgeable support from Debbie to help us book the perfect holiday to celebrate the end of exams! Thanks
Hey Sarah, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Stacy has been so helpful again , she’s the best , but to be honest all the girls in tui in st Austell are just the dream team , they are so kind and friendly and it’s just a joy to book a holiday knowing everything is perfect , we even book the car park or hotel stay the night before with the girls , thank you
Hey Shani, thank you for taking the time to leave a review! I loved reading your comments, and I know Stacey will too. We look forward to seeing you again soon.
Fantastic experience: Debbie was brilliant spent alot of time finding our holiday nothing was to much trouble would recommend
Hey Mandy, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Me and my Wife found our dream holiday on the Tui website but wanted to book it face to face with a Tui rep to make sure we hadn’t forgotten anything silly or missed any Deals, Phoebe was fantastic. Very helpful and very knowledgeable. She even saved us a couple quid and gave us some really helpful advice and tips. Phoebe is easily 5* and deserves a new/faster computer.
Hey Jack, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Laura at the TUI store in St Austell was very helpful and knowledgeable about our trip to Disney next year, would highly recommend the TUI store and Laura and all the staff.
Hey Martin, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe was a very good rep
Hey Chris, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Came into St Austell store today to book our 4th holiday with tui in the last 18 months. Thrilled with all the ladies in store there so helpful. Wouldn't book anywhere else
Hi Gemma, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Positive experience: Phoebe has booked many holidays for us in the past and present and she is a little gem!! very helpful straight to the point and very calm and reassuring We will be talking to her again before September to book our next one . It's so easy with Phoebe!! All the staff at Tui St Austell are great and have helped us for many years thank you .
Hey Chris, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday to Crete today. Leanne was most helpful in getting various prices so that we could weigh up the options of what we wanted, and we never felt under any pressure to rush and book until we had all the information we wanted. A really friendly environment, the store was really busy but Leanne took her time with us and we're really happy with the holiday we have booked. Thank you.
Hey Leanne, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: Booked with Tui St Austell many times over the years and always been very satisfied with the customer service and knowledge. Recently we booked a holiday for May this year, I went in with a long list of requirements for our young family and all the boxes were ticked. Patsy booked our holiday and was absolutely wonderful entertaining my young daughter for 2 hours, even giving her biscuits! For the first time ever I actually had doubts about the hotel we had booked once I got home and the next day I anxiously went back to enquire about an upgrade/change, this was absolutely no problem and resolved within 20 mins, all the staff are fab! Thank you
Hey Fiona, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: I cannot rate TUI St Austell highly enough. I find the team so very helpful, friendly, knowledgeable and professional. Each time I have been in to book a holiday it has been stress free and tailored to your needs. There is constant communication to help you along the way till you depart on your holiday and they are always at the end of the phone if you have any questions or need anything. We were also told about some amazing excursions that we can do on holiday and went ahead and booked these. I really do prefer to go into the store rather than booking online, it makes it so much easier. Thankyou so much TUI St Austell, I will be in again to book our next holiday soon.
Hey Hayley, thank you for taking the time to leave a review! I loved reading your comments, and I know the team will too. We look forward to seeing you again soon.
Fantastic experience: St Austell tui shop is amazing . Pattie was amazing very knowledgeable and helping us book our trips around Jamaica . All the staff helpful would recommend to all
Hey Colin, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday to Turkey in St Austell store today I couldn’t be happier with the service. I got the lovely lady Leanne was very knowledgeable and helped book everything I needed for my holiday. She was so friendly and so helpful. She is a credit to the store.
Hey Lisa, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: These guys really know what they are doing when it comes to holidays. Made an appointment on Facebook which was nice and easy. Had a meeting with Pheobe, she really knows her stuff. Talked through many options before settling on what we beleive to be a dream package. Phoebe had excellent knowledge of the world and when we settled on Greece as our destination she basically turned into the encyclopedia for the place. Absoloute asset to TUI. I look forward to my holiday.
Hey Alex, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: We had a holiday booked that we needed to cancel but wanted to book another at a different location. Phoebe went above and beyond in helping us achieve this. She spent so much time making sure that everything was booked including airport parking and assistance for myself. If you need to book a holiday be sure to go in to St.Austell Tui and ask for Phoebe, she's amazing
Hey Terri, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Recently we returned from a Marella cruise on Voyager. On return we realised that my partner had left a treasured hat on board. The next party of passengers were TUI personal and staff. After posting a request to look out for the hat, the response we received was overwhelming. I received over 350 responses which mainly included TUI personal going above and beyond to try to locate the hat. I believe it also included staff from this branch. The hat was located and is currently in the hands of a TUI boss. We are overwhelmed at the response from TUI and the staff at St Austall who are keeping me up to date on progress. You didn’t have to go to all these lengths but you did and we will be forever grateful Regards Lesley Benson
Hi Lesley, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We usually can find booking big holidays rather stressful, but I cannot thank TUI in St Austell for all their help in helping us plan and ensuring that everything is in place. A special mention to Phoebe for her help, she say with us and went through everything in a clear manner and help us plan every part of our holiday making totally stress free - Thank you Phoebe. Would highly recommend - outstanding customer service.
Hey Liza, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: I came in to St Austell Tui with not much intention of going anywhere, to my surprise I was greeted by 2 girls, Hanna and Phoebe who got talking to me and my partner and I thought they were brilliant. So much so we decided to look into a holiday. We haven’t booked yet but we’re deciding where we want to go and we will definitely be going back thanks to these 2 brilliant young ladies!
Hey Alex, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna & Phoee will too. We look forward to seeing you again soon.
Fantastic experience: Came into the shop today to just get some euros for my grandson's birthday and just talking over-the-counter about different places I would love to go on holiday instead of beach ones, I was given some brochures with very different destinations for this year and next year very helpful .Always look forward to booking my Hoilday in this shop the manager and all her staff are amazing helpful and friendly. we are very lucky we have book two holidays so far this year happy holidays.
Hi Ann, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Called into TUI Shop St Austell with my Brother and his wife we booked our cruise with Kate who was very helpful and friendly booked are flights seats and cabins on the same deck 6 even though it was difficult for me on my own and the computer was trying to put me down on deck 3 but Kate got it all sorted and she recommended the hotel next to are Airport Departure very happy thanks very much.
Hey Mr Blackmore, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Went in on the 17 October to the TUI shop in St Austell, Kate looked after us to sort out our cruise , fantastic service and extremely friendly, sorted it all out as there were 3 of us, booked rooms on the same deck and seats on the flights, she suggested a hotel for us to stay in the night before we fly, I can highly recommend them to assist you in your journey requirements.
Hey John, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Booked with Tui St Austell for another holiday With Kate who is very polite and helpful all the st Austell girls at Tui are so knowledgeable and friendly we don’t go anywhere else far better experience that online booking after all it’s the start of your jolly’s Thanks Kate, Yvonne & Bob Barlow
Hey Yvonne & Bob, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Kate from St Austell Tui couldn't have been more helpful. She certainly went the extra mile in helping me find the right holiday. I had contact with her initially by email and then in person. Couldn't be happier, thanks Kate!
Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Have always had a good holiday with tui. Booking in store with Stacey makes it more personal and nothing is too much trouble. Have booked two more holidays for next year.Roll on 2025!!
Hey Graham, thank you for taking the time to leave a review! I loved reading your comments, and I know Stacey will too. We look forward to seeing you again soon.
Fantastic experience: Popped into the store to book our May holiday. Patsy was amazing (and Leanne chipped in with a few suggestions too!) We were going to book online by thankfully decided to go to the store instead. I had chosen a particular hotel for part of our holiday but their local knowledge made us change our mind and have now chosen a fabulous hotel with a roof top pool! Yes, booking online is easy - but you don’t have those personal touches (or banter!) so will definitely use St Austell TUI instead - they even price match to the online price! Thank you
Hey Mikejo, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne & Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe was really friendly helpful and patient while going through various locations, countries and hotels before finding a destination to suit our requirements. highly recommend
Hey Lee, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: Lovely happy people working here with great knowledge and a can do attitude. Computer always says yes, . We travel more than average and love to be able to physically go into the local hub and discuss the ins and outs of a holiday package, Taylor our holidays to our lifestyle with any requests and extras caringly and personally delt with, leaving a sense of comfort and peace of mind. Highly recommend these kind, caring and professional team of people
Hi Duncan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Collected travel money , prompt ,friendly and easy to use would recommend
Hi Chris, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I have been using this store for around 20 yrs , I wouldn't dream of using anywhere else. The staff are so helpful and friendly, all would do anything to help. So thank-you everyone.
Hi Wendy, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Alriiiight yeah The girls at TUI are like the nicest people and always have time for you if you ever have any holiday needs yall just go to this store coz theyll sort you out and get you the best deals and holidays
Hey Kara, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: All the staff are friendly and welcoming, which makes the whole holiday booking experience so much more enjoyable. They make you feel like your holiday has already started. Booking online doesn't have the same feeling. Support your local TUI office, and walk away with a smile. Thank you TUI St.Austell and keep doing what you do best.
Hi Chris, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We always go to Tui St Austell, ladies all fantastic, friendly always a lovely smile. Nothing is any trouble for them. Well done St Austell.
Hi Christopher, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Absolutely first class service from Debbie , after having an issue that was nothing to do with the St Austell shop, Debbie sorted out the issues that were nothing to do with her .Words can’t praise enough how outstanding Debbie was 10/10 thank you.
Hey Rob, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Following a misunderstanding with a valuable voucher that we won in a competition, Debbie and the team at St Austell were so helpful and friendly and sorted out our problem we were so grateful- thank you
Hey Marie, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: Last year I spoke to Hanna about booking my first solo cruise. She gave me all the information & encouragement I needed & was so very helpful. Thank you Hanna for putting my mind at ease & finalising the details today. Now I can’t wait to go. She is a lovely, efficient & extremely friendly young lady. Will certainly be back to see her to book my next holiday.
Hey Angela, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: We have just booked a holiday for next year and the service we received was top notch. Kate at the St Austell branch was over the top helpful and was even going to help us on her day off. I can definitely recommend booking with this branch and for her knowledge of the workings of the travel business Kate.
Hey Janina, thank you for taking the time to leave a review! I loved reading your comments, and I know Kate will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe from TUI St Austell sorted out a package holiday to Cyprus for me in Mar 24 and the service was so good I went back recently and Phoebe sorted out a flight from Chiang Mai and travel insurance all with the minimum of fuss. I would recommend TUI St Austell and Phoebe in particular.
Hey Patrick, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: We always use Tui it's been over 14 years all staff are amazing helpfull their knowledge is very helpful if one person doesn't know a hotel or place one will which is very important when visiting different places and cruises they have given us so many adventures it's been amazing. I wouldn't go anywhere else to book, their personal touch is outstanding. Thank you ladies
Hi Trevor, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: I recently booked a holiday through TUI, and I can confidently say it was one of the best decisions I’ve made. From start to finish, the entire experience was nothing short of amazing. The TUI travel agent, who assisted me was incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand exactly what I was looking for and made tailored recommendations that exceeded my expectations. Their expertise and advice were invaluable in helping me choose the perfect destination and package. The booking process was seamless and straightforward. Every detail was meticulously handled, from flights to accommodations and even excursions. I appreciated the clear communication and updates throughout, which made me feel confident and well-prepared for my trip. When I arrived at my destination, everything was as promised—if not better! The hotel was fantastic, the transfers were smooth, and the excursions were well-organized and highly enjoyable. It was clear that TUI has strong partnerships with local providers, which ensured a high-quality experience. But what truly sets TUI apart is their commitment to customer satisfaction. The follow-up and care didn’t end once the booking was made; they were there to assist with any questions or concerns, both before and during the trip. It’s rare to find a company that genuinely cares about its customers, and TUI went above and beyond to make sure everything was perfect. I highly recommend TUI to anyone looking to plan a hassle-free, memorable holiday. They are a travel agent you can trust to deliver on their promises, and I will definitely be using their services again in the future. Thank you, TUI, for an unforgettable vacation!
Hi Lisa, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Went in today in hopes for help with finding my holiday, my needs were met by the amazingly helpful Hanna and I know I’d definitely come back here in the future!
Hey Bella, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Hanna dealt with my enquiry which was a bit unusual and couldn't be booked online. I was delighted with the response and now have a two hotel holiday in Egypt with private transfers for far less than I expected. I cannot thank Hanna enough for her attention to detail and thoroughness when dealing with my enquiry. Would heartily recommend. Thanks Hanna
Hey Jacqui, thank you for taking the time to leave a review! I loved reading your comments, and I know Hanna will too. We look forward to seeing you again soon.
Fantastic experience: Service was really good, polite, helpful will definitely use again
Hi Ryan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Me and my family always choose Tui (St Austell branch) to book our Holidays and we have always had a pleasant experience. We always use Patsy to book with because of her patience and knowledge plus she is just an amazing lovely lady we now call our friend, we would highly recommend her to book with, plus you get a coffee haha, she will make you feel welcome and comfortable and go through everything to tailor your holiday best suited to your budget and requirements, I have refered Patsy to a few other people who have had the same welcoming experience walking out with a smile. Tui certainly has a gem in the St Austell branch Cornwall. Thankyou Patsy
Hey Nigel, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Amazing people. Very helpful and so friendly. Booked a cruise with them last year (first yime cruising), they couldn't have been more helpful. Just been back to see them and book again. Top class peoplexxxxxxxx
Hey Brian, thank you for taking the time to leave a review! I loved reading your comments, and I know Leanne will too. We look forward to seeing you again soon.
Fantastic experience: Because of a new medical condition we had to cancel our holiday 3 days before flying Kate was wonderful and helped us .
Hey Bernard, thank you for taking the time to leave a review! I loved reading your comments, and I know Katie will too. We look forward to seeing you again soon.
Fantastic experience: We went into the St Austell shop today and met Laura who was very helpful. Very welcoming and had a lot of knowledge of the area we were looking to book. We also discussed other options for city breaks for another time. Thank you Laura for being super efficient and knowledgeable meaning we could book just the holiday we were looking for Great team at st Austell always been happy with excellent customer service thanks to Manager Debbie Wakeford Thanks :-)
Hey Chris, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.
Fantastic experience: Visited the St Austell branch a few weeks ago to get some info on a possible holiday for next year and spoke to Laura. Yesterday we finally managed to go back to book it and we saw Laura again. She was really nice and helpful, she also remembered us. Laura was able to give us advice for travelling as I am now disabled which put both me and my husband at ease. We’re now really excited for our holiday next year.
Hey Elizabeth, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.
Fantastic experience: Booked our summer holiday with Tui using the St Austell to Zante. Store customer service great. Debbie went above and beyond to ensure that we had an amazing time. Would highly recommend this store. It's always nice to sit down and discuss options. Debbie has a amazing knowledge of the world and particularly Greece. We stayed in in lovely hotel.
Hey Sean, thank you for taking the time to leave a review! I loved reading your comments, and I know Debbie will too. We look forward to seeing you again soon.
Fantastic experience: I decided to book a cruise for myself & my husband but couldn’t decide where I wanted to go. I spoke to Patsy, who was very patient with me. She gave me all the options available to me. I explained that I had mobility issues & would perhaps need more days at sea. She suggested the Olives & Old Town cruise on the Marella Explorer. It was a 2 week cruise & almost every other day was at sea. She advised on excursions too & booked a champagne breakfast for us. She also helped me book the assistance at the airport. I really didn’t need to do much, apart from turn up at the airport & everything was arranged there & on ship, thanks to her expertise. This was our 1st cruise & definitely won’t be our last. The recommendation from Patsy was perfect. It really helped having the extra days at sea. When we book another cruise, or land holiday, I will most certainly ask for Patsy
Hey Jackie, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
Fantastic experience: Phoebe was great. Having recently traveled to our destination she was so helpful and informative. Phoebe gave us a range of options and booked us in with no trouble. Would highly recommend her for an easy booking of your holiday. Thanks so much!
Hey Caroline, thank you for taking the time to leave a review! I loved reading your comments, and I know Phoebe will too. We look forward to seeing you again soon.
Fantastic experience: They are all extremely helpful and informative. Patsy helped me book my holiday for next year and she was amazingly friendly! Made the process so easy and stress free!
Hey Louise, thank you for taking the time to leave a review! I loved reading your comments, and I know Patsy will too. We look forward to seeing you again soon.
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