Oneworld Travel

Negative experience: Always found this a very friendly shop when going to exchange money. On this occasion I decided to get them to price me a holiday up to Thailand for Christmas and New Year. I have phoned up on three different occasions within 5 weeks about the same holiday I have spoken to three different advisors been promised the world not one of them has got back to me with a quotation I appreciate people are busy but a friendly call to say it’s being dealt with but no nothing i will definitely not be booking a holiday with this company.

Fantastic experience: If you are considering booking a holiday do yourself a favour and give Nia Swindells a visit at One World Travel in Wakefield. Nia recently organized a trip to South America for us with Wendy Wu Tours. There were lots of things that had to be arranged and things that could have gone wrong along the way but Nia went over and beyond to make everything perfect. She always has a smile on her face and has such a calm temperament which makes dealing with her an absolute delight. Can't recommend her highly enough.

Fantastic experience: Best exchange rate in wakefield.

Fantastic experience: Very helpful ^ polite staff

Fantastic experience: Best place to get your travel money beats the larger places hands down always good prices

Fantastic experience: I used the currency service, will not go anywhere else such nice people, quick easy always the best rate highly recommend.

Positive experience: I prefer to have control of all aspects of my holiday using online websites or flight/holiday apps - I get some people may want it all handled for them. Booking with Oneworld restricted us in that we were reliant on them providing us with documentation/vouchers/boarding passes. The timing was such that we felt the need to travel unnecessarily to a distant branch to get our boarding passes (local branch was closed). Granted the holiday was an excellent deal (I'm writing this while away) but I'm struggling to consider doing it again with Oneworld.

Positive experience: Very helpful staff and a better rate for euros than anywhere else in wakefield

Fantastic experience: Excellent friendly service, with such a wide knowledge of the world!!

Fantastic experience: Great rate,very friendly staff

Fantastic experience: Great rate of exchange

Fantastic experience: Nathaniel! Awesome man. Helped me massively with my Indian Visa. This dude is fantastic!

Fantastic experience: Absolutely brilliant company. We have booked a holiday of a lifetime to Dubai, Singapore and Australia and the entire team (especially Nia) have gone beyond expectations with there services

Fantastic experience: Best place for currency exchange

Fantastic experience: Very helpful staff always

Fantastic experience: Really helpful staff if you are looking to book a holiday make sure you call in. They will sort everything out for you.

Fantastic experience: Always great service

Negative experience: Not impressed. Phone calls not returned and have to chase up for responses every time I phone them.

Negative experience: Do not book through this travel agents. Myself and my husband booked with them for our honey money. We agreed with the agent we wanted to go to sharm el sheikh, the argent took our details and called us a couple of hours later. She had found a wonderful hotel, which had an on site water park and lazy river going around the complex. Or so we thought, this was not the case when we arrived we found we was in fact staying in hurghada, the hotel had non of the amenities we had being told about. The hotel was in fact catered towards for non British holiday makers. On arriving back in the uk we spoke with Isabell at 1world travel, who was extremely rude and told us this was our fault and not the travel agency’s. the only reason this travel agents has being given a 1 star is because it’s the lowest we can put on.

Fantastic experience: Great staff

Fantastic experience: Excellent customer service

Negative experience: VERY POOR SERVICE ! Booked a holiday to Mexico. Had to ring and ask for our tickets. We were promised an e ticket would be emailed, didn't happen..Eventually had to go into the shop 2 days before we were due to fly. No one from here tried to contact me to provide the paperwork I needed for the holiday I had paid for. If I had booked online with tui it would all have been emailed to me directly. We didn't have an option to book seats on the plane..very poor service. Changed money and was given incorrect info regarding currency..

Fantastic experience: Excellent place to book your travel.Staff are friendly and helpfull.

Positive experience: Lovely lady in currency

Fantastic experience: Amazing staff, helpful and knowledgeable and booked an amazing holiday.

Fantastic experience: Booked a short break with Oneworld, they crossed all the tees and dotted the i's.

Negative experience: 1 stars is a compliment. Called in 3 times to book honeymoon and after 3 weeks of chasing I gave up, every time I chased they asked for my holiday details so they clearly had never even looked at it and never an apology!

Fantastic experience: Definitely the exchange rate s around & the staff are excellent

Fantastic experience: Great customer service and really helpful. Made a confusing multi city trip booking a complete breeze. Couldn't recommend enough! Big shout out to, I believe it was Lisa, who was able to take the dates we had planned and build everything exactly as we had wanted and make it reality for a great price. Great and helpful with printing the details off for me to go away and confirm. After a quick phone call she even made amendments to one leg of the flights which felt so easy and we were booked in no time. Will definitely be my number 1 going forward!

Fantastic experience: Booked a family holiday through them. The great thing about using a travel agent is they do the hard work for you so if your first option isn't available they can offer others without you having to search the Internet. Oneworld were recommended by a friend and we will definitely use them again. Staff members were polite friendly and knowledgeable and although it took time to find the holiday and dates we wanted there was never the feeling that we were being hurried. They were busy, so plenty of other customers were using their services including their currency counter (which was offering currency at a better rate than other outlets). One world makes the whole job of booking a holiday so much easier. We have been very pleased with our experience overall and therefore have given them a top rating.

Fantastic experience: Excellent rates for foreign currency exchange

Fantastic experience: Recently went into the shop to book a flight and the staff were so helpful and knowledgeable. We then went on to ask for help with another matter and this is where they went above and beyond to help. special thanks to Nathanial for his time and patience Also Samantha. Would recommend their services ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Booked with one world since 2017 and had many lovely holidays, can't fault them at all, excellent service from the little things to the big things, thoroughly recommend them.

Fantastic experience: Great

Fantastic experience: Lovely people and you can get your VISA from here well done

Fantastic experience: The Lopesan spa & Casino is amazing we will definitely be back & would definitely recommend it. A Big thankyou to Samantha & her staff for arranging one of our many holidays through One World Travel..

Fantastic experience: Excellent currency exchange rates. Very good customer service. Lovely ladies always smiling whatever the weather's outside.

Fantastic experience: Always friendly and helpful. Has the best exchange rates going. Highly recommended

Fantastic experience: I was getting stressed about forms for Turkey (travelling alone) and a young lady took the time to tell me no forms are required if fully vaccinated. Put my mind at rest, and meant a great deal. Thank you

Fantastic experience: Best service

Fantastic experience: Staff are helpful and friendly, look after you well from start to finish, great offers and they go out of their way to get you the best deals and most suitable holidays, nothing too much trouble. Would highly recommend One World Travel!!

Fantastic experience: All staff are very helpful and listen even when the shop is very busy.Very good to be able to speak with the hands on owner and see her around . Recent stay in Alicante hospital and they gave excellent backup.

Fantastic experience: Polite and helpful

Positive experience: Great friendly service

Fantastic experience: Gives the best euro pound rate in the area

Fantastic experience: JHEEZ Wasn't expecting this much polite I had my pcr test done with them I was late so they rang me and waited for me As I have broken knee I took some time but the great manager waited and helped me out bless her

Fantastic experience: Super efficient, friendly and knowledgeable staff, always a pleasurable experience, Best exchange rates in Wakey

Fantastic experience: Great friendly staff and very helpful

Fantastic experience: Great staff in Beverley especially Laura & Clare the only 2 I know

Fantastic experience: Got really good advice on PCR testing even though we had not booked with them, Sam was really helpful. Thank you.

Fantastic experience: Staff couldn’t have been more helpful in filling all our travel/COVID forms in to get us safely to Hamburg and back to see our family .Would highly recommend.

Fantastic experience: Very friendly staff, always willing to help. disabled parking round corner and shop is easily accessible. Covid safety shields & sanitiser on every desk. Highly recommend.

Fantastic experience: Excellent staff especially Lilly she can't do enough for you ,

Fantastic experience: Have had foreign currency from here, always a good rate and the staff in the holiday department are very helpful and friendly.

Fantastic experience: Easy to navigate

Fantastic experience: Great staff. All very friendly, helpful and professional.

Fantastic experience: Great service stopped open so I could get my Euros . Thanks

Positive experience: Great for currency exchange, best rates in town.

Fantastic experience: Great rates on foreign currency!

Fantastic experience: Brilliant. These people go further to help you. Megan and her colleagues have certainly gone the extra mile for us

Negative experience: Not very good compared to STA travel Had an appointment at 11am but the lady never turned up. Left a rough idea what we wanted but they didn't seem interested so I have decided to sort my own itinerary

Fantastic experience: Great service, always use for foreign currency, can't beat the rates on offer.

Fantastic experience: Booked holiday to benidorm twice in the last couple of years fantastic staff helpful wouldbook with them3

Fantastic experience: Very helpful

Fantastic experience: When we had to cancel our holiday due to the covid 19, Sam was great kept me informed all the way through, rang me regularly to update me never had to chase them once . She gave me a date when I would get the money back and was true to her word. Very rare these days to find a company with values and puts customer service first. Would not hesitate to recommend one world to anyone. Well done will be in to book as soon as we can safely travel.

Fantastic experience: Wonderful staff always helpful. The lady owner is a fantastic person always greets with a smile.

Fantastic experience: Due to this terrible situation that we are all facing, our holiday was cancelled like many others. I am currently sat here listening to the amount of problems people are facing in trying to get a refund for holidays they have booked. Having been in the same situation, I would just like to praise Oneworld Travel for their support, empathy and professionalism in dealing with my refund. Oneworld Travel were always positive and polite when discussing my concerns over the phone and organised a full refund without any hassle. I would also like to thank Jet2 for being cooperative during these difficult times and wish both of these companies a full and well deserved recovery from these extraordinary times. Thank you Oneworld Travel, I will definitely be using you the next time we book a holiday and will also be recommending you going forwards.

Fantastic experience: Usually the best currency rate

Fantastic experience: Got some foreign currency today, good rates an good service... Will use again....

Positive experience: Get all my travel money here

Fantastic experience: Great place to book an holiday and get your currency for your holiday

Fantastic experience: Always good

Fantastic experience: Very friendly and helpful..

Fantastic experience: Fabulous staff so attentive especially our lovely rep Louise

Fantastic experience: Excellent service

Fantastic experience: Helpful staff

Fantastic experience: I always exchange my money here when going on holiday.The staff are so friendly and helpful

Fantastic experience: Great place for foreign money.

Fantastic experience: Best exchange rates and super helpful

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Staff are always welcoming. Even though I only go on twice a year, they always remember me.

Fantastic experience: Super helpful staff with great deals

Fantastic experience: Always friendly staff

Fantastic experience: Great travel agents. Did my currency exchange here and the rate is great. Post office I expected to be good was actually bad compared to it. Use them for my holiday booking. Great service.

Fantastic experience: Best for currency exchange

Fantastic experience: Best travel shop in Wakefield will be booking agsin with them in 2 weeks can't wait

Fantastic experience: Excellent service as per normal. Delighted with every aspect of arranging my holiday.

Fantastic experience: Very friendly and efficient staff

Fantastic experience: Excellent service

Fantastic experience: Fantastic

Positive experience: Just back from new york booked at oneworld travel. Polite and helpful staff regarding passes and visas. Would use again and best exchange rate.

Fantastic experience: I have booked several holidays with one world travel and have ALWAYS had an excellent service, with excellent customer care and aways a willingness to resolve any issues or problems I may have. There are some excellent knowledgeable people working here who are great at their job and happy to help.

Fantastic experience: Always helpful and pleasant and the best rates of exchange anywhere!

Fantastic experience: Brilliant service as always.

Fantastic experience: EXCELLENT service very professional nothing too much trouble would highly recommend this place

Fantastic experience: Staff very pleasant and helpful

Negative experience: I wouldn’t trust this shower to organise a trip to the races. Utter incompetence of the highest order.

Fantastic experience: Six of us have just returned from two weeks holiday doing the Golden Triangle in India. We cannot thank Oneworld Travel and their Indian travel associates Ambassador Travel for a first class service. The advice given by the staff at the Wakefield branch was much appreciated, we knew what we wanted to do and what we wanted to see but their advice allowed us to see much more than we could have ever imagined. When we arrived in Delhi we were met at the airport by a rep from Ambassador Travel who took care of everything for us booking us into our first of six different hotels, this kind of service met us at every hotel nothing was too much for them. The different guides were really friendly and very knowledgable without them we wouldn't have seen half of what we have seen and experienced. All three couples have had a great time and could definitely recommend Oneworld Travel to arrange and organise a holiday to remember visiting the Golden Triangle.

Fantastic experience: Always good service had a great holiday with excellent knowledge from staff

Positive experience: Very polite and helpful + excellent service