HD Travel
Information about HD Travel
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-17h
Owner Managed HD Travel is one of the North West's leading Independent Travel Agents located in Northwich town centre.
Your holiday dreams are precious. If you want your holiday planning to the smallest detail or the most elaborate of holiday perfection begins at the beginning.
Every overseas holiday come with ABTA/ATOL and financial & package holiday protection.
We feature holidays to Worldwide destinations from touring to tailor-made or multi-centre holidays, road trips. city breaks or Celebration holidays from Honeymoons to Milestones.
We have a font of knowledge with our experienced team. We know how to deal with any problems should they arise, simply leave it with us. We look forward to arranging your perfect holiday.
Our comment from TraTraTravel UK about HD Travel:
HD Travel is renowned for its exceptional customer service and friendly atmosphere. Many customers repeatedly choose HD Travel for their holiday needs, praising the staff's dedication to providing tailored experiences that go beyond just meeting budgetary requirements.
Clients have expressed their appreciation for the team's professionalism and attention to detail. They are known for going the extra mile to ensure a stress-free journey, as highlighted by multiple positive reviews.
However, there have been isolated complaints regarding customer service from some team members, emphasizing the need for ongoing staff training to maintain the agency's high standards.
Overall, HD Travel is a highly recommended travel agency that consistently delivers competitive pricing and a high level of service, making it a top choice for travelers in the UK.
HD Travel: Reviews
Fantastic experience: Very friendly and helpful, sorted a few issues out no problem, good holiday choices.
Fantastic experience: Just booked my 4th holiday with HD travel, as they always go that extra mile to keep customers happy. 5* doesn't seem enough for these lovely ladies
Fantastic experience: Excellent customer service from start to finish. We always come back to HD. We have dealt with various ladies but all show they care about their job and can't do enough. They make sure we have everything for our trips to make it seamless and stress free. Emma should be proud of her staff
Fantastic experience: I can't recommend this travel agency highly enough! From the very beginning, it was clear that they genuinely care about creating the right experience—not just something based on budget or generic packages. Amy and Kay in particular, was absolutely fantastic. They took the time to understand exactly what I was looking for and made it all feel effortless. What really stood out was her attention to detail and how they treated my trip like it was their own. Nothing felt rushed or cookie-cutter; everything was tailored to what I wanted, and Kay offered her personal experiences, I would never have thought of myself. You can tell she loves what she does—and it shows in the results. If you're like us and just would like to go somewhere and do not where, they are the people.This agency truly delivers five-star service.
Fantastic experience: Wonderful travel agents, super friendly..... extremely knowledgeable and always trying to find the perfect holiday for each individual, couple or group. They've always done that for me ....probably booked 15/20 holidays over past few years. HIGHLY RECOMMENDED
Hi Stephen, Thank you for your lovely comments :)
Fantastic experience: Absolutely fantastic experience! Kay was professional, attentive, and made planning our trip stress-free. Every detail was perfect. Highly recommend!
Negative experience: Experience started well when I arrived with my dogs and was made to feel welcome. Was sat with Adriana who was rude and condescending. She seems to be of the belief that people don’t book cruises in isolation and then the flights and mini breaks afterwards. This was proved incorrect by her own colleague and then again by Hayes travel, who offered much better customer service. Also, we looked on the Royal Caribbean Facebook pages to find that lots of people book their cruises first then flights and hotel wraparound’s afterwards . So not only was her advice inaccurate it was also delivered in a very rude and condescending way. Management really need to get a hold of her attitude and behaviour.
Fantastic experience: We booked a bespoke holiday through Sam and she came up with a fabulous holiday for us at a competitive price. Not only that we were delayed in Dubai on the way back and Sam without hesitation sorted out accommodation for us and put our minds at ease. Sam is a credit to your company and will be back to sort our next holiday with you.
Fantastic experience: Called in yesterday to enquire about a cruise for my wifes birthday next year, we landed at Karen's desk and was impressed with her knowledge and expertise. Cruise is now booked, fantastic service. Thanks..
Fantastic experience: Great service
Fantastic experience: Another fantastic holiday booked through HD Travel. Emma, Kay and the team are amazing, they have been in the game a looooong time and their knowledge is unparalleled. Competitive pricing is the icing on the cake...i wouldnt trust any other company with my holidays!
Fantastic experience: Lovely people very helpful.
Thank you for your lovely comments.
Fantastic experience: I have been using HD travel for a number of years and would not book a holiday with a different company! Adrian especially gets a shout out for always making all my bookings easy and understanding what type of holiday I am asking for when I am not 100% run dont walk to book your next holiday here...
Thank you for your 5 * review. Adrienne gets some fabulous feedback and it is lovely to hear you praising our team members.
Fantastic experience: Booked numerous holidays with Kay, never had a bad holiday yet! Just returned from Palma after a 3 day jolly with two friends. Hotel was in a perfect location and was clean with great facilities and staff just as helpful. Definitely recommend anyone to book a holiday with H D Travel.
Fantastic experience: Find it very good &if able to get you a good deal
Fantastic experience: Excellent, if you ever want to book a holiday this is the place to go! Very helpful and friendly staff who go the extra mile for you.
Fantastic experience: Brilliant. Fantastic. Awesome. Found me a holiday in 15 minutes . Thank you so much xx
Thank you for your lovely review.
Fantastic experience: Wouldn’t go anywhere else to book my holidays. All the ladies there are incredible, friendly and very knowledgeable
Fantastic experience: We loved it staff defo know thier job
Hi Geraldine, Thank you so much. Your lovely feedback is much appreciated.
Fantastic experience: From the warm smiles as you enter to the very polite and helpful staff. Everything is done so it's very easy to understand.
Hi Patrick, Thank you so much for your positive feedback. We really appreciate your lovely comments.
Fantastic experience: Always brilliant, always get us exactly what we asked for. I have used this company for years and will for many more.
Thank you so much for your great feedback.
Fantastic experience: Fantastic service, found us a lovely holiday
Thank you so much for your 5* review
Fantastic experience: Absolutely fantastic as always Will not book with anyone else Staff are amazing always smiling
Fantastic experience: Lovely ladies very helpful would use any other travel agent very professional
Fantastic experience: Why go to any other travel shop when you can find perfection at HD
Thank you Julie for your 5* review
Fantastic experience: Always an excellent service
Thank you for your 5* review
Positive experience: Excellent travel service did all our paper work for our holiday
Thank you for your lovely review
Fantastic experience: Faultless, always provided us with great holidays, great recommendations and within our stated budget and beats direct deals.
Hi James, Thank you for your fabulous review. We look forward to booking you many more holidays!
Fantastic experience: Staff at this place are by far the best iv ever delt with nothing is ever an issue and are always willing to help you out even through the pandemic they worked there buts off , I highly recommend this place for any current or future holidays
Hi Barry, your comments are lovely and we will make sure the whole team receive your feedback.
Fantastic experience: I have used Kyle at HD Travel to book little trips for me before, but I got in contact to arrange a special trip to the Maldives next year (something to look forward to post covid and celebrate a special birthday) and he has been amazing! He talked me through insurances, flight times, dates, offers available and sent me images and details of the hotel to review before we confirmed. Nothing was too much trouble. Would highly recommend him and HD travel to anyone. Thanks Kyle.
Hi Clare,
Thank you for your lovely feedback. We really appreciate it.
We're so glad that Kyle has found you the perfect holiday.
The Maldives will be the perfect way to celebrate your special birthday.
Thank you again for booking with us.
HD Travel
Positive experience: Straight in and straight out, good service
Thank you!
Negative experience: Had to cancel our holiday due to Covid-19, but now they are ignoring every attempt we make to contact them about claiming on our insurance, this means we are at a higher risk of not getting any money back at all. This was a VERY expensive holiday. It is absolutely disgraceful!
We are sorry you havent receive the outcome as quickly as you were looking to receive it. We cant trace a booking in your name. If you would like to contact us on 01606 333999 we will be certainly happy to discuss this with you.
Fantastic experience: Thanks for 're booking our holiday. You are so friendly and helpful
Fantastic experience: Excellent service
Fantastic experience: Excellent service
Thank you for your lovely comments and 5* review.
Fantastic experience: Great place friendly staff very helpful
Thank you for your 5 * review.
Fantastic experience: First time booking holiday staff very friendly and helpful
Thank you for you 5* review and we appreciate you lovely feedback.
Fantastic experience: We recently booked for a week's break in Portugal. The help and advice we received was second to none. Excellent customer service with special thanks to Kyle who sorted everything so efficiently and nothing was too much trouble XX We had a fantastic time and will definitely be booking again. Great agent with fabulous customer service Carole Willus
Thank you for your 5 star review. You comments are lovely and we appreciate you taking the time to submit your feedback.
Fantastic experience: Super travel agents..Nothing to much trouble, go out that extra mile to help
Thank you for your 5* review.
Fantastic experience: Always helpful polite and competitive
Thank you for your 5* review.
Fantastic experience: Excellent as always
Thank you for your 5* review.
Fantastic experience: Excellent service and knowledge provided on our visit by Kyle
Thank you for your 5* review.
Fantastic experience: Professional and reliable service, booked our last 2 holidays with hd travel and been well looked after and really nice to deal with a honest firm . Would highly recommend to anyone after good honest freindly advice on all types of holidays.
Thank you for your 5* review.
Positive experience: Good
Thank you for your review.
Fantastic experience: Thank-you HD travel for your professional friendly service, we have just returned from Sorrento and everything was perfect - Hotel and location were perfect. Thank-you for your recommendation. We WILL be seeing you again. Also thanks for your welcome home card, such a nice touch. Cheers, Lynn & Pete Bell
Thank you for your 5* review.
Fantastic experience: Excellent and very friendly service. Knowledgeable staff. Have booked several holiday with them.
Thank you for your lovely review. Many thanks HD Travel
Fantastic experience: My Husband and I have booked several holidays with H D Travel and have always had excellent service. We have also taken advantage of their special deals which appeared on their Facebook page and we were not disappointed. Really good value for the price paid. Emma, Kay and all the staff are so friendly and helpful and do go the extra mile for their customers, we would not book anywhere else now and look forward to booking many more fantastic holidays with them. Keep up the good work HD Travel and we wish you many very successful years ahead. Joan & Ronnie
Thank you for your lovely review. Many thanks HD Travel
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