The Travel Makers UK

Fantastic experience: Fia did a great job helping me, thank you...

Negative experience: AVOID AVOID AVOID! This company are complete scammers! I booked a holiday for me and my mum on Wowcher, after weeks of trying to get through to this company to book my holiday, I finally got through, having to pay £500 extra to get the dates and flights we wanted! I got no confirmation of any bookings through and since my call to “book” the holiday and paying £500 extra, all my emails have been ignored and every time I try and ring to ask where my confirmation are, they hang up the phone and completely ignore me. Previously when I got through to them on the phone, I was always promised a call back, which I never received. I am beyond distraught, this was suppose to be a nice surprise for my mum and those awful people have taken my money and ran. I am currently fighting through my bank to get my money back. Please do NOT use this company under any circumstances. They need to be shut down, and I’m doing everything in my power to do so, to stop this happening to others.

Negative experience: Miss sold us a holiday online and won’t contact us, keep hanging up the phone on us… avoid!!!

Negative experience: I purchased a trip to Milan from this company on Wowcher in September and the only email I received was from someone called Sonika about an "urgent call back" in October.... I have yet to hear from them. They're a joke! Not sure how they're getting these 5 star reviews!! Wish I could give them no stars!

Negative experience: booked through wowcher, ended up not retiring my calls or phoning me back for up to 3 weeks. In the end thy phoned a day before i was meant to leave and they tried to give me flights with up to 2 stops and at around 11pm or later. I would’ve actually spent around 10 hours in the holiday location. Absolute scam and joke DO NOT BOOK.

Negative experience: Avoid like the plague! Booked 3 day break through Wowcher for a break in February. Heard nothing back from company. Have emailed. Called. Was promised a call back, then they just hang up and cut me off. Actively avoiding me. Absolute nightmare. £350 wasted.

Negative experience: DO NOT UEE THIS AGENCY UNDER ANY CIRCUMSTANCES After I had already paid, the price of the flights using ’JETCOST’. I did not receive any tickets and was ignored by this company. I was repeatedly asked to pay additional amounts after already paying over £1500 When I questioned these changes, communication over the phone became aggressive. During one call, I was told “be so glad you’re not in front of me right now”. They cut the phone on me and placed me on hold when I tried to challenge them at any time. They mocked and mimicked me and it’s difficult to get a hold of the agent you need, I was constantly being told they would be in the office at different times. I only received my refund after initiating a chargeback through my bank. I would strongly advise anyone dealing with this agency to keep communication in writing (email or messages) so there is a clear record if issues arise.

Negative experience: Discusting company SCAM. Hang up on you, call hundreds of times, customer service is clearly an optional extra. Don’t buy Wowcher voucher or any other holidays with them unless you want to waste money and time and deal with incompetence and rude staff..if they actually answer the phone don’t worry doesn’t matter what number you press the calls go through to anyone available and if they aren’t the right person to book your holiday they simply cut you off. False promises complete scam…. Gets even worse arrived at the Hilton and they hadn’t even booked us a double room!! When they specifically said they had!

Negative experience: AVOID. THEY STEAL YOUR MONEY. Bought a voucher through Wowcher. You have to redeem to use it. They never contacted me like it says. So I have contacted them multiple times. They were unable to provide the trip purchased - a hotel or any flights that match their own terms and conditions. Every alternative they offer they add an additional cost. When you ask to cancel you get told "they are reviewing things" and then 3 weeks later "your voucher is showing as redeemed so cannot be refunded". I have now read the other reviews with so many people experiencing the same. I feel robbed and am disappointed that Wowcher have endorsed in this scam.

Negative experience: DO NOT TOUCH. STOLE MY MONEY AND HAVE IGNORMED ME. Worst company out there. Bought a voucher for a trip to Prague and they have ignored me ever since, never got a holiday booked and never got a refund, ignored all my emails, calls and messages.

Negative experience: Don't ever book anything with this shower, they lie from start to finish and fail to provide a flight which was paid for.

Negative experience: I am extremely concerned with how your company is treating me. I discovered that my ticket was not showing with the airline on Saturday 13th December 2025 and that the ticket was not showing as being issued to me. When I contacted your company I was advised not to worry and that the ticket would be issued by Wednesday 17th December. Upon following this up I was then told it would be issued on Thursday 18th December. I have since been told it will be now issued on Friday 19th December. This is not acceptable as I am due to fly on 20th December and this is causing me extreme anxiety and stress as I have paid for a flight that I feel that I am being scammed out of. I would like reassurance that this is not the case and for this matter to be resolved immediately. When I have called I have been hung up on the phone which is very poor customer service. The airline told me that you tempered with their system and they have nothing to do with you. Nick, you are very dishonest man and you should go to hell.

Negative experience: ***WARNING*** As with many of the other reviews on here, Wowcher has been redeemed and the company have not honoured this. 15+ phone calls and 5 emails later, we've had no contact with the company despite 6 promised callbacks. The calls ring out, and on the odd occasion you DO get through, apparently only Sonika can deal with our booking and she's NEVER available. Needless to say we will not be giving up on getting our money refunded.

Negative experience: Stay clear! Did a wowcher redeem and wanted to cancel the same day, wowcher said I need to cancel with the company, It took 5 days for them to contact no email or call and when I told the guy on the phone we’d like to cancel he said there are no bad reviews just a small amount of unhappy customers which is not true and I need to contact wowcher for a refund, you just get passed from company to company! Currently in contact with the bank for the scam but have to wait 14 days!

Negative experience: Extremely concerning experience- strongly advise avoiding this company! I purchased a Berlin trip through Wowcher and was passed to The Travel Makers to complete the booking. After redeeming the voucher, they offered unsuitable flight times and pressured me into paying extra for “better” flights. Once the extra payment was made, the communication effectively stopped. The “booking confirmation” they have sent is not a confirmation at all. It contains: -No airline booking reference (PNR) -No hotel confirmation number -No ATOL certificate, which is a legal requirement if they are genuinely ATOL-protected. -No verifiable evidence that any holiday has been booked. This falls well below the standards required under the Consumer Rights Act 2015 and raises serious concerns of misrepresentation. Multiple follow-up emails have resulted in the same generic "confirmation" email with no real evidence of any booking. I am now escalating this through the appropriate consumer authorities due to their refusal to provide a legitimate booking or respond to basic requests for confirmation. Until this company demonstrates transparency, accountability, and the ability to provide genuine travel documentation, I strongly recommend avoiding them.

Negative experience: Booked a deal through Wowcher, the company called us, let us know we had to pay extra if we wanted different flights, we didn’t want the flights, let them know, kept calling multiple times, sending emails, however no one got back to us, kept calling until I received a notification through Wowcher that the deal expired, now I am unable to get my money back through Wowcher. I never got an explanation from the company, the customer service is horrible alongside the lack of communication. Wouldn’t recommend booking.

Fantastic experience: Very helpful and knowledgeable

Negative experience: Never honoured my voucher via Wowcher. Spoken several times and promised a call back but never get one. Very difficult to contact often rings out! Folks if it looks too good to be true....it is! Don't book with these guys. I'm a couple of hundred pounds down

Negative experience: DO NOT GIVE THIS COMPANY A SINGLE PENNY. Absolute scam. Been trying to contact them for over a month to book in the holiday. No reply to emails and do not answer their phone. Over a month of trying to contact them they decide to answer the phone. I state I want a refund and will not keep chasing to book the holiday. They state wowcher has to refund me and they are not able to but will inform wowcher to refund me. Weeks later still no refund and wowcher states they have received so such information from this absolute joke of a company. Absolute frauds.

Negative experience: This company is a scam. Happy to take my money but then could never honour my voucher for duration or destination. Phoned over 10 times promised a call back which i never got: in the end i was promised a refund via phone call which i recorded, never received the refind and now saying by text that they wont give me a refund. Will be taking them to court. Dont waste your time!

Negative experience: This is a team of scammers! Their staff are rude and even made fun out of how I spoke. They have hung up on me when trying too explain what’s happened etc and even blocked my number so I then had to ring off a with held. They have said would ring us back for 2 weeks (and counting) and guess what still not call back. This company should be closed down as they are scammers! We have had to take this up with our bank now

Negative experience: If I could I ll jot even give them a single star I had one of the worst customer service experiences ever when Nick from Travel Maker called me. He didn’t introduce himself, didn’t ask what I needed — just jumped straight into trying to sell me a Qatar Airways ticket, even though I had already paid for Air India. Then he casually told me it would cost £400 more. Absolutely ridiculous. When I said cancel it, he ignored me and sent a confirmation email anyway. I called back immediately, and his attitude was appalling — rude, arrogant, and completely unprofessional. He acted like he was in charge and didn’t care one bit about resolving the issue. This wasn’t just bad service — it was unethical and insulting. I would never recommend Travel Maker to anyone, and if you get a call from Nick, hang up. They clearly don’t value customers, only your money

Positive experience: Found this company via JetCost. We communicated purely via WhatsApp. Alic sorted me a very good deal (London to Buenos Aires, connecting via NY), he was very responsive when trying to arrange and lock in the flights, and gave me a couple of alternatives. After payment, I got nervous because I didn’t receive my tickets within the hour and saw bad reviews online. Alic kept reassuring me all was OK, but I had no idea what to expect. I think it took around 48 hours to receive my tickets. But I got them! Just marking this as a 4* not a 5* because of the stress. But now I know how this company operates (kind of), I would definitely go via Alic again for flights. I got a good deal.

Negative experience: I purchased a trip to Rome on the 5th October through Wowcher and The Travel Makers were stated as the merchant provider. I contacted the company several times and after 9 days, the merchant contacted me about my trip, despite the voucher saying they will be in contact within 2 working days. It has been almost 3 weeks, and after 22 calls and 8 emails later, messages through their website enquiry form and WhatsApp, I am no closer to getting my trip confirmed or my refund. After speaking to them on the 15th requesting a refund, The Travel Makers said I would receive an email within 24 hours. however I did not hear from them until the 21st to say the refund had been rejected by Wowcher. I received no explanation for this or communication during this time. I have contacted Wowcher who have put me back in contact with The Travel Makers as the voucher was purchased through them as a third party. The communication and entire process has been terrible and has left me feeling stressed and worried as this trip is for a loved ones birthday.

Negative experience: A joke of a company, they avoid your calls put you on hold, hang up on you or transfer your calls to other customers. AVOID AT ALL COSTS. I am currently trying to process a refund and they keep hanging up. You will not get anywhere with this company. Do not book a holiday unless you want to be stressed out dealing with this useless company!!!! They also denied having a contact number for me which was provided at the very start.

Negative experience: If I could give O stars I would !!! Appalling Customer Service – A Heartless and Unprofessional Company Booking with this company was one of the biggest mistakes I’ve ever made. I booked a special holiday for my parents, who have suffered major personal losses this year. This trip was meant to be a well-deserved break—a way to uplift them after everything. Instead, it turned into an expensive and traumatic ordeal due to this company’s complete negligence and lack of professionalism. Despite paying extra for an upgraded hotel and transfers, when my parents arrived at their destination, the hotel had no record of the booking. After a long day of travel, they were stranded at 2AM, with nowhere to go. I had to pay out of pocket (again!) to cover one night’s stay at the hotel I had already booked through this company. I then spent the rest of the night trying to find them a different hotel for the week—spending another £800 on top of the original cost. I essentially paid for two holidays. This put me in my overdraft, but I wasn’t going to let my parents sleep on the street. To make matters worse, the transfers I paid extra for were not even used on the return journey, which was more wasted money. Despite the clear fault lying with this company, they have dragged the issue out for over three months, avoiding responsibility at every turn. They are quick to take your money, calling and emailing constantly to secure your booking, but the moment something goes wrong, they vanish. No responses to emails. No updates. No help. Even after I explained that my grandfather had passed away and that I was dealing with immense stress and financial strain, they showed zero compassion. They continued to mishandle the situation with absolutely no regard for the human impact of their actions. They are unethical, unprofessional, and clearly lack any form of customer service training. Their behavior has been disgusting—from ignoring emails to giving me the runaround on the phone, clearly hoping I’d just give up. DO NOT BOOK WITH THIS COMPANY. If something goes wrong—and it very well might—you will be left completely alone, out of pocket, and emotionally drained.

Negative experience: 10 minutes after you book your ticket they will call you to unpause a higher fee tickets because the one you booked is no longer available and if you ask them to cancel, they will change your 100 dollars for cancellation fee.Total scam!

Negative experience: This company, PCM Travels UK Ltd trading as The Travel Makers, is running what I believe to be an outright scam disguised as a holiday booking service. Their key tactic is the “4-hour layover lie.” After purchasing my vouchers, I was told my Manchester–Rome flight had a 4-hour Amsterdam layover, which was untrue — no such flight exists. Other negative reviews mention the exact same lie, showing it’s a deliberate sales tactic. Using this false information, they pressured me into paying an additional £178 for “direct” Liverpool flights and a “better” hotel. In reality, those flights cost £44pp direct from Ryanair, and the hotel was a downgrade — further away and much cheaper than the one originally advertised. They run pressure calls where they force you to confirm everything in writing by email while you’re still on the phone. That way, they keep the pressure verbal and undocumented, while leaving a “confirmation” email trail that makes it look like you agreed freely. The staff use fake names like “Elijah Wood” and “Sonika,” and the operation is clearly a foreign call centre. The positive reviews online are almost certainly fake — the real ones all describe the same pattern: false layover flights, downgrades, pressure selling, and refusal to refund. Even as a younger man, I felt extremely pressured into agreeing to things I didn’t want — I dread to think how easily my older family members could be taken advantage of by these tactics. This is not just poor service, it is deliberate misrepresentation and aggressive selling. The Travel Makers should not be allowed to operate in the UK travel market. Pre-empting their copy-paste reply: I have seen them respond to other reviews with the same lines — “you agreed,” “your holiday has been fully booked and confirmed,” and “no refunds.” Let me be clear: - I only “agreed” because I was pressured on the phone with lies about a fake 4-hour layover. While under that pressure, they forced me to send emails confirming changes — leaving them with a false written trail, while the real pressure remains undocumented. - They only sent me booking details *after I had already cancelled*. That shows the holiday was not properly secured at the time of sale, despite what they will claim. - A “non-refundable” label does not excuse misrepresentation or aggressive selling. Under UK consumer law, mis-sold services must be refunded regardless of their terms. So if they post the same copy-paste reply here, please know it is meaningless. Their response does not reflect the reality of how they pressure customers into false agreements.

Negative experience: DO NOT USE THIS COMPANY – IMMORAL, FRAUDULENT & CORRUPT I purchased two Wowcher vouchers for a trip from Manchester to Venice. "The Travelmakers" claimed that the “included” flights had extremely long layovers, arriving in Venice late at night and departing very early on the return. They pressured me to pay extra for direct flights, giving me only 30 minutes to decide, implying that the long layover flights were my only option. However, I checked Skyscanner on the same day and found that the long layover flights they described did not exist. This demonstrates deliberate misrepresentation and aggressive pressure tactics designed to make me pay unnecessarily, which is both unethical and misleading. Worse, when I arrived in Venice, I found out The Travelmakers had cancelled my hotel booking five days before my trip. I was left stranded in a foreign country with no accommodation and had to pay for the hotel myself. Since then, this company has actively avoided fulfilling its responsibility to provide a refund. They ignore emails, lie about staff being “on breaks,” hang up the phone on me, and even hung up on the hotel when they tried to help. It’s clear they are actively avoiding refunds and behaving like scammers. This company is a disgrace, immoral, fraudulent, and corrupt to the core. Their positive reviews are fake. They extort money and abandon customers. Wowcher is fully aware of this merchant’s behaviour but continues to do business with them, enabling these scams. That makes Wowcher just as bad, a total shambles of a company. I am in the process of reporting them to Trading Standards, Watchdog and the CMA and urge other victims to do the same. Beware, they are scammers working from an Indian call centre, using fake English names also working under PCM Travels.

Negative experience: Avoid at all costs!! What was meant to be a lovely 3 day anniversary trip away ended up being a 3 month battle to get our money back. Booked via Wowcher, the company was meant to contact us to make final arrangements however we ended up contacting them 3 days before as the time we getting near. What they tried to offer us was not what was advertised, also they tried to give us a 10hr lay over for a 1hr and a bit flight! We requested cancellation that same day we called them and was repeatedly told this was done... We have been going back and forth for 3 months with no resolution they they said we were out of their 14 day grace period which is rubbish because we requested cancellation on the same day we called them! I see a lot of people struggling to get results or their money back, we contacted citizen advise who reported this company to trading standards... A week of so later we finally got confirmation they had cancelled this booking and refunded us. Please, don't waste your time with this company as Wowcher was also no help to resolve!!

Negative experience: Guys please do not book tickets via this website. This guys are literally cheating with people. They will show cheaper price in home page, but when you try to book and ask them for luggage allowance they will have different price. Totally fraud.

Fantastic experience: I had a great experience yesterday with Nick and today with Steve via Jetcost. Steve booked my flight and I confirmed with the airline. Everything was on point. I will definitely refer someone to them. Keep it up

Negative experience: 0 stars. Also booked via Wowcher, and both agents were rude, unhelpful, refused to confirm my trip itineraries after endless calls/messages.

Negative experience: I booked via Wowcher,and this guys completely refused to confirm my trip even after endless calls.There was a lady i once spoke to who was just rude.Also be careful,they do not send anything in writing like an email or message so that it doesnt get traced back to them.

Negative experience: DO NOT book anything with these people or with any other travel website linked to them. This is a scam which I'm not sure why a big business like wowcher continues to promote. I booked quickly yesterday morning after seeing 4.6 stars review. After I booked I thought I would read the reviews in detail. Little did I know all of the 1 star reviews would be what I would be living for the day. I immediately tried to cancel and gain a refund to which I was told no. I spoke to a lady called Sonika who to be honest just chatted nonsense as she tried to offer me a flight with a 4 hour stopover to which I declined. I wondered why she kept asking why I am going on holiday as she then asked if I wanted to go somewhere else??. Disappointed and annoyed. Wowcher needs to start taking some accountability for being the platform that promotes these daylight robbery scams.

Negative experience: I booked my family vacation with them through Jetcost, they called me back saying the flight wasn’t available anymore and that I’d have to pay $700 more!! I told them to refund but they wouldn’t. They are pure scammers!!

Fantastic experience: Perry and jaiden were very helpful

Negative experience: Lies, fake prices, excuses, blaming customer for not understanding anything, literately worth 0 % trust, going through payment for tickets, no confirmation, no calls, by calling heard it's cancelled because price gone up drastically, scammers and likely id-fishing....villains...STAY AWAY !!!

Negative experience: Misleading and overpriced. I was charged £238 for a Ryanair flight that cost under £70 elsewhere, with no clear disclosure the charge was non-refundable. The hotel I chose was suddenly “unavailable,” yet later confirmed to be bookable. Key terms were buried in emails, not explained during booking. When I raised concerns, I was offered a £100 voucher — not a real resolution. Their practices breach the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008. Avoid. Update: After contacting the company again on 28 May, I was offered only £75 in cash and £75 in store credit — later revised to £100 cash. I was given 24 hours to decide. During that time, I researched the cost of the downgraded hotel and flights and found they could be booked directly for over £200 less than what I paid. Meanwhile, the original hotels (Condotti Palace, Hotel Caravel) are still being advertised despite being unavailable, confirming this is a bait-and-switch tactic

Positive experience: I had a very good experience with Eva. She was patient and willing to assist. It was a last minute booking to Malta via wowcher experience and even though it wasn't as per what I purchased on wowcher, Eva was still able to help. The holiday turned out to be good and enjoyed it with my wife even though it was for just a few days it's a big thanks to Eva. Will highly recommend her services

Negative experience: Its 1 star because it wouldn't let me post none ! Do not book with this company or wowcher!! Absolutely awful ! Has anyone managed to get a refund from them ? If so how? I'm currently awaiting a refund for £600 ish ( bit over) We cancelled our holiday that we booked through wowcher, As they couldn't honour what we booked and tried to charge us hundreds more for any other option (we soon realised and requested a refund the same day) They have now refused the refund as my 28 days to claim has expired Wowcher have been equally terrible and unhelpful ! Worth noting.. I've never had an issue with wowcher and have booked lots through them before - never a holiday though and never again It's been awful, stressful, and we are now having to start legal proceedings Total lies all the way through Absolutely stay away from this company

Negative experience: Travelmaker is a scam, when you book your reservation with a confirmation number. They will call you and ask more money. The booking was never placed with the airlines.

Negative experience: AVOID AT ALL COSTS. I booked through Wowcher for a three night stay in Krakow. They pulled off a bait and switch and wanted an extra £79pp for the alternative options. Having found better deals elsewhere, we cancelled the contract in line with policy. It has been a month now and I am still having to chase these crooks for my money back. Despite numerous reassurances my money would be paid back, I am still out of pocket, and am now unlikely to be able to rebook my Krakow trip with a different provider. I really hope Wowcher see these reviews and cease trading with The Travel Makers as it’s clear I’m not the only one who’s had this experience with such an abysmal company.

Negative experience: Very disappointed with travel makers changed our hotel flights to lake gada. Left us with 3hr travelling two trains one bus and a taxi just to get to the hotel that's in a little town with no real buses not much to do and five days to do it takes your money and leaves you to fend for your self spoilt what should have been our first holiday together. Pay your money takes your chances

Negative experience: Absolute scammers along with, avoid at any cost! Purchased a 3-night stay at a central Rome hotel via Wowcher but they tried to give me a different hotel 4 miles outside of the city centre. They made up stop over flights to try to trick me into paying extra for direct. As the deal was not as described, I requested to cancel the holiday as per my customer 14-day money back right. They cancelled my holiday and agreed to issue me a full refund. It’s now been two months and still no money! I contacted my bank for help but Wowcher is now disputing my refund request. Absolutely appalling!!

Negative experience: Utterly disappointing experience with the travel makers uk. Organisation was lacking and communication was non-existent. Thier 24/7 support is a lie! When issues arose, I was met with complete radio silence. No apologies, no explanations, no solutions. It's clear they don't value their customers or take responsibility for their mistakes. Would not recommend to anyone. Our flight was cancelled which they claimed they told us about and then admitted that no email was ever sent and we were not informed because they didnt even know about it! £200 out of pocket as I had to purchase new tickets to make sure the holiday went ahead. A week later still awaiting a response from them about refunding the money. Groupon and wowcher this is very poor business reconsider who partner up with would never do another wowcher or Groupon holiday again.

Negative experience: SCAM. Think half of these reviews are fake and the other half with one star reviews exposing them are real. You will see the original price of the flight first then you have to wait for an email from them claiming there was an issue with booking and someone will be in contact with you shortly. Then they will send you a different price, which you haven’t agreed or consented, and are expected to pay. Luckily my bank realised it was suspicious and didn’t allow it to go through. If you call up they will tell you to wait “15 minutes for a call back as I’m in the middle of something” x3 - Nick Team Leader, because they are waiting to pay with your details you give them and take more. They can’t do anything if your money hasn’t gone through. Stay clear of this “travel company”

Negative experience: This company did a bait and switch on me. I purchased an airline ticket online. After I purchased it someone called me and said my seat was not available and that I had to pay $400 dollars more to upgrade. They would not cancel and give me a refund. After wanting to speak to a manager they canceled but only after paying $75 dollars. I highly recommend not using them.

Negative experience: The worst company ive ever dealt with! They are out to steal your money. How a company like Living Social & Wowcher are associated with these crooks are beyond me. The amount of aggro and stress this company have caused me. Im now having to give them all my money from my booking and decided not to continue with a holiday as I do not trust them. They will ask you for more money give you awful accommodation options totally different to ones advertised. Ive even tried for a refund from Paypal and thought they would help me get it back, they said NO, how can this be allowed to happen??

Negative experience: Best avoid - especially the Wowcher offer, not what it appears to be at all. Additional charges ridiculous. Very quick to take your money but after that forget about any response or assistance or customer service. Dreadful hotel and holiday. Totally misled.

Negative experience: Should be called "the trouble makers" Absolute scammers a family member of mine bought a few tickets through them, a price per ticket was agreed but no ticket was sent out for 2 days and then after chasing them the guy said tickets no longer available, and you need to buy economy plus for an extra £400 per person, reluctantly they agreed, after contacting the airline the price of the ticket was confirmed to be the original price qouted but he charged an extra £400pp..and it's not economy plus it's regular economy, the worst kind of scammers avoid at all cost. I can guarantee that 90% of the reviews are fabricated. Avoid like a plague. Qouted £974 charged £1400pp

Negative experience: Poor service. Don't trust these people . They answere the phone but every person give different time periods for issuance of tickets. Very frustrating. Take lots of stress. And money paid the tickets didn't issue nearly 48 hours.

Negative experience: FRAUD FRAUD FRAUD The absolute worst site you can purchase a flight. I purchased flights, a day later someone was calling about my reservation having changes. Now they are selling the tickets quadruple the initial price. Please DO NOT use this website.

Fantastic experience: Let’s see - they lied to us about their prices, their relationship with Delta airlines, they tricked us into giving them money, and they won’t give it back. That about sums it up.

Fantastic experience: Aonte was very helpful, he took the time to work with us and to make sure that we received the proper credit and everything that we were looking for. He was excellent. He was amazing and we really appreciate the time he took to work with us.

Negative experience: Customer service is the worst I’ve ever one across, they never solved my issue. I booked a Wowcher trip to Malta last year and I’ve been trying to contact to redeem it. If I could give Travel Maker zero stars, I would. Their customer service is beyond awful. I’ve been trying to resolve an issue with my booking, but every time I call, the agent either hangs up or says they’ll call back—spoiler alert: they NEVER do. I’ve lost count of how many times this has happened. I’ve also emailed multiple times, but they just ignore my messages. It’s as if their entire customer service department doesn’t actually exist. At this point, I’m convinced they just want to get rid of customers instead of helping them. Save yourself the frustration and book with a company that actually cares. Travel Maker is a joke!

Negative experience: DO NOT USE THIS COMPANY. THEY ADVERTISE FRAUDULENT PRICES AND THEN IGNORE YOU!!!! This company was not able to book my holiday at the price that was paid, kept asking for us to pay extra. Refund was asked for in January and was told it would be with us in 10-14 business days, it is now coming upto the end of February and I am still waiting for the refund. Legal Claim is now being made against them for the money they owe, court costs and interest on the money they should have returned to me when I asked. I have also reported them to ATOL and the Financial Ombudsman Service Do not give this company your service, you will be left out of pocket

Fantastic experience: Zachary you are awesome you tried to help me a lot and I really appreciate your patience while you bared with me thanks

Fantastic experience: Nathan helped me change my flight. He was professional and helped me understand the fees.

Fantastic experience: Had a great experience. Thanks for your help Aonte

Fantastic experience: Zachary is so patience and kind and most of all very very helpful u need more workers like him he stayed on the line and made sure I got the help I needed directed me to the right person I am do grateful and thankful I do hope u know what an awesome worker u have please promote him he should be the manager or the boss in customer service thank u so very much for helping me today may God richly bless u and your family always

Negative experience: This company is a SCAM. They never replied to my multiple emails to redeem my vouchers from wowcher. They never even arranged a phone call. Most disgusting company I’ve ever come across, especially when asking for a refund multiple times as I never received ANYTHING.

Fantastic experience: I had a great experience with PRIMUS, I recieved good service from him

Fantastic experience: Zachary very sweet very patient very understanding man I very satisfied

Fantastic experience: Perry has been so very helpful with my travels he has called me to keep me on track and has made my boarding a breeze thank you so much for helping me to the extent you did your awesome

Negative experience: 1025£ book tickets after two days demand more money 225 extra plz don't book your tickets this company agent name nick

Negative experience: Worst experience ever, I have bought a trip on Wowcher and this company were the third part responsible for my holiday. They offered a hotel 1h away from the place advertised/purchased. I decided on the same day to go for a refund they agreed. It’s 39 days I’m waiting for my refund. All the team including the CEO Peter are extremely unprepared to deal with customers. So frustrating pay for something you have not used.

Negative experience: Bought a deal from Wowcher. Called them after 3 days of them not contacting me as promised within 48 hours of payment. Twice I was promised a call back then they just stopped answering. Finally put my phone on no caller id and they answered I asked for a refund was put on hold then disconnected. I do not have more funds to buy another holiday for my anniversary. I am devastated and cannot believe the Hilton and Wowcher work with these people

Negative experience: For a company that calls itself a discount company, they charge extortionately more than the airline price. Their business practice should be investigated.

Fantastic experience: Nathan is a great agent. He helped us to rebook our flight tickets. He is very professional and explained everything in great detail. He spent a lot of time to finalize this transaction. Very pleasant to deal with.

Fantastic experience: Zachary was absolutely wonderful in helping me make changes I needed. He has great customer service and very professional! Thank you Zachary!

Fantastic experience: Zachary has Great customer service and very attentive to assisting me and my needs for booking

Fantastic experience: Very great service from primus

Fantastic experience: Thanks Mr.Nathan, it was good to deal with you, thanks for your support.

Negative experience: SCAM! SCAM! SCAM! DO NOT BOOK WITH TRAVEL MAKERS! I BOOKED MY TICKETS 2 WEEKS PRIOR TO THE FLIGHT DATE. THEY CONFIRMED MY TICKETS AND EVERYTHING AND THEN 2 DAYS BEFORE THE FLIGHT THEY CALLED ME SAYING MY FLIGHT IS CANCELLED. THEY REFUSED TO GIVE ME A REFUND! HORRIBLE PEOPLE DO NOT TRUST THEM AT ALL

Negative experience: Worse company ever booked with, didnt get my tickets in the time scale they had provided then the flights didnt have seats available. Then had to change to another flight. Website shows different price to then being told flight prices have increased.. Dont book with this company.

Fantastic experience: Primus was very helpful & polite. a great asset to your company!

Fantastic experience: Zachary was very persistent and resolved my issue. Impressive.

Fantastic experience: Lucas gave us an excellent service. Thank you.

Negative experience: Fraudulent company booked on wowcher and everytime I call they transfer me to someone who says he can't hear me and cuts the phone off absolute frauds

Fantastic experience: Nathan was very helpful with solving the problem, thank you so much

Fantastic experience: Perry Did a wonderful job

Negative experience: Misleading company ********Advertise misleading flight prices to attract more customers. When you book, the flight agent will call and inform you that these prices are not available, then offer the ticket at higher prices.

Fantastic experience: thank you to Niel, Sebastian and Primis for all their hard work,

Fantastic experience: Primus, great help and always helpful Thank you Bibi

Negative experience: Avoid at all costs Avoid at all costs . My daughter has booked a flight with this company . The airline company has no record of the booking and stated we should seek an immediate refund. The call centre is based in India and when I complained he said do your worst . My daughter is distraught and her flight is in 4 weeks . They are refusing a refund and say they are in communication with the airline . The airline say there is no communication taking place . They state they are Atol protected and yet we cannot find them on the atol website . Sadly my daughter has been scammed , please avoid this company at all cost.

Negative experience: Purchased a deal off wowoucher £99 for 2 nights in Slovenia. Perfect. Once voucher redeemed they never contacted me althought voucher said they would within 48 hours. I contacted them twice only to be told for a two night stay I would go via Belgrade and it would take 6.5 hours each way. When I pointed out I could buy the easyJet flights for less than £70 they then tried to charge me and extra £89 to go direct. Total con. Could book it cheaper myself.

Negative experience: If minus stars could exist, that’s what I’d be providing. Purchased vouchers for a specific destination on specific dates and they are unable to fulfill. The only way I was able to find out was by redeeming these vouchers. They are providing alternative destinations that each cost more money than I originally paid, meaning I must pay extra to use a voucher I have already paid for. I’m now on day 4 of trying to talk to a “manager”, who conveniently is busy whenever I chase the call backs I should have received. If the price seems too good to be true, probably is! Just don’t even entertain Travel Makers! Save your hard earned money

Fantastic experience: The company is a scam I bought flight tickets to Las Vegas and when it was time to go they said the tickets were sold out and I had to pay 1200$ more to get a flight

Negative experience: On the 06/10/2024 i paid a total of £2500.They did not give me a ticket or booking refrence for more than 7 days. Finally on the 14/10/2024 they sent me a booking reference. i checked and everything was ok. I was lucky to check my flight details with lufthansa on the 17/10/2024, only to discover my flight had been cancelled without any notification. i called lufthansa to confirm and they informed me they cancelled the ticket due to scum.

Fantastic experience: Lucas Martin from customer service He was very professional, doing his job, I'm very happy that he helped me

Fantastic experience: Nathan helped me with my cancelation , great job!!!

Fantastic experience: Zachary did an excellent job with our booking

Negative experience: I Booked tickets online wich I paid all but never received tickets when I called them they were asking for money to confirm my flight if you don't pay the cancellation take 5 working days you have to for your own money. locks like that they rip you off never recommend this company.

Fantastic experience: Nathan did a fantastic job assisting me today.

Fantastic experience: Zachary Was vey pleasant and super helpful. He was super friendly and patient. I would highly recommend him anytime.

Fantastic experience: Perry help me a lots and he is friendly

Fantastic experience: I received excellent customer service care, from, Zachary

Fantastic experience: Zachary and Jeremy thank you both for making my travel plans more easier and less complicated ~ I will forever be so grateful to the both of you and I will forever make so to call your company for any further traveling plans.

Positive experience: It was great experience booking with Melissa and nathan Positive feedback: the website can be improved