Freedom Destinations
Information about Freedom Destinations
Opening hours
- sunday: (closed)
- monday: 9:30-18:30
- tuesday: 9:30-18:30
- wednesday: 9:30-18:30
- thursday: 9:30-18h
- friday: 9:30-18h
- saturday: 9:30-17h
Freedom Destinations offer tailor made holidays to Australia, New Zealand, Africa, Asia, America and Canada.
Our comment from TraTraTravel UK about Freedom Destinations:
Freedom Destinations is a leading travel agency in the UK, renowned for crafting exceptional tailor-made holidays. With a team of knowledgeable and friendly staff, they are dedicated to providing seamless travel experiences. Customers have praised the agency for their efficient communication and attention to detail, ensuring that every aspect of their trips is planned meticulously.
Highlights of Freedom Destinations include:
- Exceptional Customer Service: Clients consistently commend the helpfulness and professionalism of the staff, who are quick to respond to questions and accommodate specific requests.
- Tailored Itineraries: The company excels in creating customized itineraries that reflect the preferences and interests of travelers, leading to memorable experiences across various destinations.
- High-Quality Accommodations: Many travelers have reported staying at well-chosen hotels that meet expectations for comfort and location, enhancing their overall experience.
- Smooth Logistics: Freedom Destinations is noted for their ability to coordinate travel arrangements efficiently, including flights, transfers, and excursions, allowing travelers to focus on enjoying their adventures.
While the vast majority of feedback is overwhelmingly positive, there have been some concerns regarding specific service experiences. A few travelers reported issues with hotel quality or logistical challenges on rare occasions. The company appears committed to addressing these concerns to maintain high service standards.
Overall, Freedom Destinations is highly recommended for those seeking a reliable and enjoyable travel planning partner, making it a go-to option for unforgettable holidays.
Freedom Destinations: Reviews
Fantastic experience: We had an excellent trip to South Africa which was put together by Freedom Destinations. All aspects of the trip were well thought through & communication with us was timely and professionally managed. Thanks Karen for making this such a special holiday.
Hello Liz. Thank you for taking the time to write a review and share your photo. It is fantastic to hear that you had such an amazing time in South Africa, and we will pass on your kind words to Karen, who we know will appreciate them. We hope that you can travel with us again soon.
Fantastic experience: All staff at Freedom were very helpful and efficient and dealt with all our requests and changes in a timely manner. All bookings were completed in good time, and throughout the holiday there were no issues with any of the arrangements made by Freedom. I would recommend Freedom to organise tailor made holidays
Hello Mark. Thank you for this review. It is great to hear that you have enjoyed your experience travelling with us, and that you had such a fantastic holiday. Thank you for your personal recommendation. All the team here at Freedom Destinations really do appreciate it.
Fantastic experience: What a fantastic company Freedom Destinations is! I emailed with my travel plans, including dates and destinations. They put an itinerary together for me and my husband, which included flights, transport from and to some airports, and hotels in Singapore, cairns and Bali. Everything worked like clockwork. The hotels were fabulous. Will definitely use them again.
Hello Carole, Thank you for taking the time to write a review for us. It is fantastic to hear that you had such a great holiday. Thank you for your personal recommendation and we hope that you can travel again with us soon.
Negative experience: Our trip around Victoria Falls and South Africa was well sold to us, but hotels and transport especially were far short of the quality we were promised and expected for the price paid. Our "Waterfront" hotel in Cape Town was a 35-minute dangerous walk from the actual waterfront, and shuttles only available hourly. The rooms were far too small for a 5 day stay. Virtually every other hotel on our garden route trip had room problems. Hotels with hard beds, poor showers, poor lighting, lack of space. The Safari accommodation at Kariega Lodge was filthy, and despite requests for cleaning, repairs to lighting, and shower maintenance, nothing occurred. Add to this an uncomfortable small transporter with a lack of legroom and small windows for our garden route journey, and you can understand why I cannot recommend this travel company. Much profit for them, a holiday seriously lacking for you!
Dear Mr. Jones, Naturally, we are disappointed to hear that your recent Africa holiday didn’t meet with your expectations. We are particularly surprised as this experience does not reflect the feedback that we usually receive about these properties and tours. We have passed on your comments to the hotels and tour provider concerned and await their response. If our own Customer Service team can be of assistance, please get in touch.
Fantastic experience: Well organised and handled by extremely helpful staff. The arrangements all made for you at first class hotels and Airways. Wonderful opportunities to visit the most amazing places. As a solo traveller everything was so well organised and the peace of mind that there will be a kind friendly face to meet and escorts you on tours and transfers. I cannot praise them enough for their efficiency in arranging the most wonderful holiday .
Hello Gill. Thank you for taking the time to write a review and for sharing your fantastic photos. It is always lovely to hear how our customers have got on during their travels. We are so pleased that you had such an amazing time and hope that you can travel again with us soon.
Fantastic experience: Organised a trip to SE Asia tailored to our exact needs/requirements. Everything went exactly as planned and we had a great time. I recommend Freedom destinations.
Hello Mark. Thank you for leaving a review for us. It is great to hear that you has such a great time in South East Asia, and that all our arrangements went to plan. Thank you for your personal recommendation and we hope that you can travel again with us soon.
Fantastic experience: We took a risk as I'd never heard of Freedom and asked them to put together a tailor made itinerary for Vietnam and Cambodia. It was excellent in every respect - both with the pre tour planning and in delivery. We had a fantastic time, went to places we would not have considered and could not have done this ourselves for the price. Highly recommended!
Hello Victoria. Thank you for leaving this review. It is always great to hear from customers that have travelled with us recently, and it is fantastic to hear that you had such an amazing time in Vietnam and Cambodia. Thank you for your personal recommendation. All the team at Freedom Destinations really do appreciate it.
Fantastic experience: Ten months ago I booked a safari and beach holiday in Kenya with Freedom Destinations and I have just got back with the memories of a wonderful trip. From start to finish the company were helpful and the arrangements for. travel, hotels and safari worked out perfectly. I would have no hesitation in using them again.
Hello John. Thank you for taking the time to write a review for us. It is fantastic to hear that you had such a wonderful time in Kenya. I am sure that you have some fantastic photos and exceptional memories. Thank you for choosing to book with us and we hope that you can travel again with us soon.
Fantastic experience: We had the most amazing holiday in Laos, arranged by Freedom Destinations. An 8 day private tour followed by a few nights in Vientiane and then Bangkok, superb guides and drivers, airport transfers, a mid-holiday change of plan all went smoothly and the whole experience was first class. Pricing was very reasonable, we felt as though we’d had our money’s worth and would highly recommend.
Hello Ian. Thank you for taking the time to write a review for us. It is fantastic to hear that you had such a great time in Laos and Thailand. It sounds like an amazing holiday and we hope that you can travel with us again soon. Thank you for your personal recommendation. All the team here at Freedom Destinations really do appreciate it.
Fantastic experience: The Freedom Destinations representative listened to our needs and preferences and created a perfect itinerary for us throughout our trip to Vietnam and Cambodia. The choice of hotels was excellent and we received a high quality service everywhere. We were met at every stage of our tour by drivers and tour guides who ensured that we had a hassle-free experience and we learned alot about the local culture from them . I cannot fault the holiday provision; we have wonderful memories of our trip.
Hello Alison. Thank you for taking the time to right a review for us. It is lovely to hear that you had such a wonderful time in Vietnam and Cambodia. Two countries that we love to explore ourselves. It is great to hear that you were so well looked after throughout your trip and we are sure that you have some fabulous photos to help remember everything. Thank you for booking through us and we hope that you can travel again with us soon.
Fantastic experience: I can't fault any part of Freedom Destinations or the organisation of our holiday in Asia. The accommodation was amazing and everything went perfectly to plan.
Hello Lyn. Thank you for taking the time to write a review and thank you for sharing your lovely photos. It is always great to hear the experiences of our customers and it certainly sounds like you had an amazing time.
Fantastic experience: I can't thank the people from Freedom Destinations enough for organising my trip to Thailand to celebrate my 60th birthday. I told them where I wanted to go and for how long and they did the rest. I chose my hotels from the list on their website and even asked to change from one hotel to another a couple of months before going. All tickets were sent in plenty of time and the arrangements and transfers at the airports were flawless. I had five flights in all during my trip!! They even changed my flight home during my holiday which I can't thank them enough for. Nothing was too much trouble. I can highly recommend them to organise any holiday and wouldn't hesitate to use them again.
Hello Mary. Thank you for taking the time to write a review for us. It is always lovely to hear how people have got on during their holidays, and it certainly looks like you had a fabulous time. What a special way to celebrate a birthday. Thank you for your personal recommendation. All the team here really do appreciate it, and we hope that you can travel with us again soon.
Negative experience: We had a lovely holiday with these guys in Africa , safari was good but guide was crap, never stopped for us to take pictures, we were supposed to get two trips a day hence we're given a none eatable lunch, after this we were then taken back to our lodge so our driver could put his feet up for the afternoon, we then watched other tourists coming back to the lodge 3hrs later having seen more wildlife and actually got what they paid for. Our campsite in the serengeti was brilliant, zebra in the morning walking past the tent, on the morning after arrival however we discovered the staff had placed mine and my partners bags under a leak in the tent, everything was wet and unwearable, the only clothes we could wear was those we arrived in, no problem your in the serengeti, but dry clothes had to be put around the back of the bed, on leaving because of were we left our clothes a little hoody was left we asked for this to be returned as it had sentimental valueBUT the cost is out of this world!!!! I trusted this company BUT no longer and so shouldn't you, if things go wrong
Dear Ali, We are disappointed to receive this review. Having spoken to the safari company, we have noticed that this review differs from the feedback that you provided them at the end of your holiday. On their feedback form you wrote: “Think we had the best driver, really knew his stuff. Made sure we saw the Big 5” and “All accommodation was great and relaxing. Polite and courteous and extremely helpful. Rooms had everything we needed.” These comments are more in line with the feedback that we normally receive. We are sorry to hear about the items of clothing getting wet, although we understand this wasn’t reported to staff at the time, who could have cleaned and dried the items for you. As you mentioned, flying a forgotten item of clothing back to the UK from the Serengeti is expensive, and unfortunately, we do have to pass on that cost. We do appreciate that you wrote that you had a “lovely safari”, and we hope that these memories outweigh any issues reported in this review.
Negative experience: I got in touch with freedom destinations over 4 weeks ago for a quote for canada. I've never heard anything from them. I messaged them. Still didn't hear anything. What a waste of a phone call and time, giving all the information. They are just not interested. They are a waste of time.
Dear Marie, Please accept our apologies for the communication issues that you have experienced. We have investigated and found that an email address was mistyped, explaining why your plans were never received. One of our Travel Consultants did try to call to follow up, but unfortunately was unable to reach you. However, they should have tried again. As you can tell from our other reviews, this is not our usual level of customer service. We do have a bespoke holiday itinerary created for you. If you would still like this, please call to let us know. Our team will be happy to help.
Fantastic experience: We recently booked a holiday in Thailand through Freedom Destinations, and the experience was exceptional from start to finish! The team listened carefully to our preferences, crafting an itinerary that perfectly balanced adventure and relaxation. Each destination was stunning, accommodations were well-chosen, and the activities really gave us a taste of Thailand’s culture and beauty. Freedom Destinations handled all the details seamlessly, so we could just enjoy. Highly recommend them for anyone looking to create unforgettable travel memories.
Hi Gillian. Thank you for taking the time to leave a review for us. It is wonderful to hear that you had such a lovely time on your holiday. It is always good to hear and we will pass on your kind comments to the team, as we know they will appreciate them. Thank you for your personal recommendation and we hope that you travel with us again soon.
Fantastic experience: Hi all at Freedom destinations especially Frank who sorted a trip for me to (Vietnam, Cambodia and Thailand) having just coming back yesterday Monday 28th all I can say is the biggest thank you to each and everyone who works there from the first plane to the last it has just been so well run. Got picked up at one airport dropped at hotel and picked up again from country to county a boat trip as well I had doubts at first as I am in my sixties but no worries at all it was the best trip ever all the hotels were brilliant it was first class all the way can't thank you all enough especially Frank thanks again if I ever going to book or know anyone going to book you will be the first place I come to once again thank you all so much.
Hello James. Thank you for this lovely review. It is fantastic to hear how you got on your holiday in South East Asia, and that you had such an amazing time. It is always rewarding to hear that all the hard work behind the scenes was worth it, so we will pass on your kind words to Frank, and all those involved. Thank you for your personal recommendation. All the team really do appreciate it.
Fantastic experience: Absolutely fantastic company to work with, their customer service was incredible and I felt looked after throughout the selection & booking process and especially when in holiday. It really has been an incredible experience. I will definitely be booking with Freedom Destinations again & I highly recommend them.
Hi Sharon. Thank you for this lovely review. It is great to hear that you had such a fantastic holiday and that you were well looked after throughout. Thank you for your personal recommendation and we look forward to you being able to travel again with us soon.
Fantastic experience: We have used Freedom on multiple occasions to visit the Far East, Australia, Canada and now Africa. Every time they do an excellent job with friendly and knowledgeable staff and a willingness to make your holiday work the way you want it to. I regularly recommend them when talking to anyone about our holidays.
Hi Danny. Thank you for taking time to write a review. It has been fantastic to have you travelling with us again, and it is always good to hear that you have been well looked after. Thank you for your continued personal recommendations. We very much appreciate it.
Fantastic experience: I have just returned from a wonderful holiday in Australia The efficiency of each stop in the journey was spot on Each hotel/trains was outstanding and the staff exemplary All the tours (which were many) were all very informative and enjoyable I really enjoyed my stay and thank you to Freedom Destinations for how it was arranged
Thank you for your wonderful review, Bob! We're thrilled to hear that you had a fantastic holiday in Australia and that all the arrangements that we made went well. Thank you for sharing your photos. They look great.
Fantastic experience: Freedom Destinations organised the trip of a life time for myself and my friend as we celebrated turning 50. They knew the area (Tennessee) and booked fantastic central and iconic hotels, air travel, car hire and tickets for Gracelands as well. They were helpful, friendly, easy to contact and communicated well. We had a brilliant holiday and we definitely be using them again for our next planned trip.
Hi Gemma. Thank you for this lovely review and what a great way to celebrate a milestone birthday! It is fantastic to hear that you had such a marvellous time in America and that all your travel arrangements went well. We are so pleased that you enjoyed your holiday and we hope that you are able to travel again with us soon.
Fantastic experience: I would highly recommend using Freedom Destinations. I dealt with Ingrid who booked a Kenyan safari for me, it was seamless from start to finish, and all queries were answered so quickly throughout. Thank you to Ingrid, i had a wonderful trip
Hello Leah. Thank you for leaving us this review. It is fantastic to hear that you had such a wonderful time in Kenya and that the arrangements that Ingrid made for you all went so well. Thank you for your personal recommendation. All the team here at Freedom Destinations really do appreciate it and we hope that you can travel again with us soon.
Fantastic experience: Great company to deal with just come back from Kenya beach & safari holiday every detail was taken care of and worked like a dream would definitely book with them again
Hello Mike. Thank you for taking the time to write a review. What a fantastic holiday! Pairing a safari with a stay at the beach is always a good combination, and it is great to hear that all the arrangements worked so well. Thank you for trusting your holiday with us and we look forward to you travelling again with us soon.
Fantastic experience: Excellent.
Hello Christopher. Thank you, this is all very good to hear.
Fantastic experience: We used Freedom Destinations for a bespoke trip to Kenya. Their help and advice in planning the trip was amazing and we were completely satisfied with the outcome and our holiday. We would definitely recommend this company for planning and booking your holiday,
Hello Jane. Thank you for taking the time to leave a review for us. It is wonderful to hear that you enjoyed your holiday to Kenya, and that all the arrangements that we made contributed to that too. I am sure that you have lots of amazing photos now! Thank you for your personal recommendation and we look forward to you travelling with us again soon.
Fantastic experience: Very professional , arranged the trip really well, & everything went according to our planned itinerary, would highly recommend.
Hello Shaun. Thank you for this review. It is always great to hear that people have enjoyed their holidays. Thank you for you personal recommendation, and we hope that you can travel again with us soon.
Fantastic experience: We had a great holiday and Freedom Destinations were superb. Everything ran as smooh as clockwork
Thank you for this review. It is great to hear that you had such a good time on your holiday.
Fantastic experience: What a fantastic holiday i had for 24 days In NEW ZEALAND. Organised by Freedom Destinations. Absolutly perfect. No hassle no hich ups. Good hired car self drive tour of The Land of the long White Cloud.
Hello David. New Zealand is such a beautiful country isn't it? It is fantastic to hear that you enjoyed your holiday and that everything went like clockwork. Thank you for leaving a review for us and we hope that you can travel with us again soon.
Fantastic experience: Excellent from start to finish
Thank you so much for your positive feedback, Paul. This is always good to hear.
Fantastic experience: First time using freedom destinations and am 100% completely satisfied, from booking to the actual holiday everything was handled brilliantly. We chose a safari and beach holiday in Kenya (capital to coast). The whole holiday was so much more than we ever imagined, from seeing the animal in their natural habitat, to the amazing scenery (especially Mount Kilimanjaro). The hotels were stunning and authentic. The beach resort was a great way to relax and unwind after a full on week. Cannot recommend both the company and holiday highly enough.
Thank you for this lovely review Adam. It is fantastic to hear that you have been looked after so well by our Africa Travel Team, and that you enjoyed a wonderful holiday in Kenya. Thank you for your personal recommendation. All the team really do appreciate it. We hope that we can help you with another holiday soon.
Fantastic experience: Lauren was a great help in designing a trip of a lifetime for us to celebrate special birthdays. The team were really responsive to any queries we had and Gemma was a great help when we had a problem with a cancelled ferry. Great service and would thoroughly recommend.
Thank you, Donna, for your positive feedback. We are glad you enjoyed our service, and that Lauren and Gemma were able to assist you efficiently. Thank you for your personal recommendation. All the team very much appreciate it.
Fantastic experience: Had the most amazing holiday touring the southern states of America. This was a once in a lifetime holiday, that wouldn’t have happened without the help of Freedom Destinations. Their expertise and knowledge was amazing and the quality of the hotels we stayed in were out of this world. Simply put, they made our dreams come true. Will tell anyone and everyone about this amazing company and if I’m ever lucky enough to do another trip, they will be the only company I will do it with
Thank you for your wonderful feedback, Drew! We're thrilled to know that you had an amazing holiday. Thank you for sharing some photos. We can't wait to plan another memorable holiday for you in the future.
Negative experience: Ask for a quote for our trip to Australia got one over phone didn’t think this was very professional but then only to be told the holiday may increase in costs but won’t come down . What’s the point ?? In giving a quote got two or three quotes all with dates times sent in a email
Fantastic experience: We have used Freedom Destinations twice for holidays to Canada involving various arrangements from flights / hotels / rv rentals and all went to plan with no hiccups along the way. Each time they have dealt with our requests proficiently and have been extremely helpful with any queries. I would highly recommend them.
Hello Alison. Thank you taking the time to write a review for us and for booking another holiday with us too. It is great to hear that you had such a good time on your latest holiday. We really appreciate you personal recommendation. Thank you.
Fantastic experience: Just returned from travelling from Toronto to Halifax by train. A massive thank you to the folks at Freedom Destinations. They were so patient and helpful when we were booking and the whole holiday ran like clockwork, great hotels, ideal transport and really good tours and guides.
Hello Julie. Thank you for this review. It is fantastic to hear that you had such a good time in Canada and that all the travel arrangements went smoothly. It is always good to hear that our team have contributed to another great holiday and we hope that you are able to travel again with us soon.
Fantastic experience: Excellent honeymoon expertly planned and organised by Freedom destinations. Faultless professional company with exceptional attention to detail. 100% recommended
Thank you Steve.
Fantastic experience: Freedom destinations and particularly Amber we excellent our holiday arranged by them was fantastic hotels flights tours etc i cannot recommended them enough .everything went as planned with no problems whatsoever. Thanks Martin Bannister and Veronica Fenwick
Hello Martin & Veronica. Thank you for taking the time to write a review. It is wonderful to hear that you has such a fantastic holiday and that Amber, in our Australia & New Zealand Travel Team, looked after all your holiday arrangements. Thank you for your personal recommendation. All of us at Freedom Destinations really appreciate that and we hope that you can travel with us again soon.
Fantastic experience: We have just returned from an amazing holiday to Cambodia booked through Freedom Destinations! We stayed in two different destinations - the hotels in both were brilliant with helpful and informative staff. All the logistics of the holiday coordinated by Freedom Destinations were also first class - the flights, transfers etc. We also thoroughly enjoyed the trip that was part of our package and the tour guide Thy deserves a special mention - all that we learnt from him about Cambodia really helped make our holiday! We will definitely be booking with Freedom Destinations again! Thank you
Hello Julia. Thank you for writing a review. It is fantastic to hear that you had such a lovely time in Cambodia, and that you were well looked after throughout. Thank you for booking through us and we look forward to you being able to travel again with us soon.
Fantastic experience: Amber helped me plan a future trip, very pleasant lady with good knowledge, good service
Hello Woody. Thank you for this review. It is great to hear that Amber, in our Australia & New Zealand team, has been helping you with your holiday plans.
Fantastic experience: Matt made everything so easy and simple. He made a route so we could tour the north and South Island of NZ. We changed it around as I kept changing my mind. Matt did everything for us. Booked all of our tours, hotels , flights, ferry and hired our car. All we had to do was turn up and enjoy ourselves.
Hello Jay. Thank you for taking the time to leave a review for us. It is lovely to hear that you had such an incredible time in New Zealand, and that Matt's planning, ultimately helped you enjoy it more. I am sure he will be delighted to hear it. We hope that you can travel again with us soon.
Fantastic experience: Freedom Destinations have been outstanding in booking our holiday to Australia. They were extremely knowledgeable and helpful and made the relevant alterations to meet our needs and the hotels they booked for us were of a fantastic standard. All bookings for flights, hotels and car hire was perfectly arranged and went without a hitch, the whole holiday just ran smoothly! I wouldn't hesitate to recommend Freedom Destinations or book through them again.
Hi Stuart. Thank you for leaving a review and sharing your holiday experience in Australia. It certainly sounds like you had a fantastic time and that is always great to hear. Thank you for your personal recommendation and we hope that you are able to travel with us again soon.
Fantastic experience: Having returned from a trip of a lifetime to Australia & New Zealand booked through Freedom Destinations we would like to pass on our feedback. Freedom Destinations have been a pleasure to deal with throughout. We found them online and we will admit we were a bit concerned using a company we had not heard of but we shouldn’t have been. We discussed a rough itinerary with them making numerous changes over a period of several weeks before settling on a final itinerary. We wanted to break the long flights up with stop overs and the agent suggested we flew to Auckland via San Francisco, something we had not thought of but it turned out to be a great suggestion. They happily accommodated periods within our holiday where we stayed with family rather than them booking accommodation. They even accommodated a last-minute change to the car hire less than 2 weeks before travel. Once we had booked and paid for our flights, we received the flight booking reference straight away without asking so we could pre book our plane seats. The car hire collection (both Australia and New Zealand) and hotels check-ins (all 14 of them) went without any issues. Freedom Destination have been so helpful and we would have no hesitation in recommending them.
Hello Linda. Thank you for taking the time to write a review. It is fantastic to hear that you had such a wonderful time on your holiday to New Zealand and Australia. It is always nice to hear that all our arrangements went well and that you enjoyed your holiday. Thank you for your personal recommendation and we hope that you can travel again with us soon.
Fantastic experience: We have just returned from an amazing 3 location tour of Vietnam booked through freedom destinations. Everything was perfect. The hotels were amazing and the choice of each destination was exactly what we wanted. Most importantly the pickups and transfers were faultless and the guides extremely helpful and friendly. We did not have to worry about anything. It really was a holiday to remember and we loved every minute. Thank you so much. We would recommend them to anyone x
Hello Hayley. Thank you so much for sharing your holiday experience and some of your photos. It is fantastic to hear that you enjoyed your time in Vietnam and that all our arrangements went well. It certainly looks amazing. Thank you for booking with us and for your personal recommendation. We do appreciate it and hope that you can travel again with us soon.
Fantastic experience: Everything we booked with Freedom was absolutely spot on and there were no problems whatsoever, which has never been the case for me with long haul travel! Such a superb honeymoon in South Africa, couldn't reccommend them highly enough. Took all the stress away whilst we planned our own wedding (and left for honeymoon only 8 hours after the party finished!)
Hello Andrew. Thank you for taking the time to write a review and congratulations on your wedding. We are so pleased to hear that you had such a lovely time on your honeymoon. It certainly sounds wonderful. Thank you for your personal recommendation and we hope that you are able to travel with us again soon.
Fantastic experience: Just returned from a superb holiday in New Zealand, all the arrangements went well. We have previously traveled independently and appreciated that we could ask Freedom Destinations to arrange the holiday essentials such as flights, ferry train connections and key hotels. They combined the 4 flights and booked under 1 airline to get us a good "Round the World" deal. We were then able to "fill in the gaps" with motels and attractions after we had decided our exact itinerary. All of the accommodation they selected was better than we had expected. Ellie was very helpful, and patiently answered our many questions.
Hello David. Thank you for sharing your holiday experience and your some of your photos. It is wonderful to hear that you had such a good holiday and that all your pre-arranged flights and hotels worked so well. New Zealand is such a beautiful country and your photos certainly reflect that. Thank you for your booking and we hope that you can travel again with us soon.
Fantastic experience: Freedom Destinations did a great job planning our itinerary to Cambodia. Flights, accommodation & tour guides were 1st class. The experts at Freedom were very knowledgeable and very professional. We will use Freedom again. Thank you!
Hello Christina. Thank you for taking the time to leave a review for us. It is lovely to hear that you had such a great time in Cambodia and that all the arrangements made were first class. We will certainly feed that back to everyone involved. Thank you and we look forward to you travelling with us again soon.
Fantastic experience: From the moment we made an initial enquiry regarding a trip to New Zealand and Australia Freedom Destinations have been 1st Class. I asked quite a few questions, and probably got on their nerves. However, every time they came back quickly and responded in an efficient and knowledgeable manner with the answer I needed. When one of the hotels we had booked in Queenstown had roadworks outside they asked if we wished to change hotels which we did. This was done with minimum fuss and again quickly and efficiently. Freedom Destinations organised our flights, car hire, ferry (between North & South Islands) and hotels. Everything worked out perfectly and all of the paperwork I had from them was correct. We thank Freedom Destinations for a great, well organised trip and would highly recommend using them. We certainly will be. A big thank you to all who helped us including Ellie, The Admin Team and Jackie Baker. Much appreciated and a big well done to all at Freedom Destinations. Kind Regards, David & Alison Stacey
Hello David. Thank you for leaving a review for us. It is lovely to hear that you had such a wonderful time in New Zealand and that all your holiday arrangements worked so well. We shall pass on your kind words to all the team involved with your booking as we know that they will appreciate them. Thank you for your personal recommendation and we hope that you are able to travel again with us soon.
Negative experience: Avoid booking with them. We are still away on our holiday and so far most things have not been right. No replys back from emails to freedom destination regarding any of the issues raised. Just arrived at the second part of our three part trip after an awful first part to find out they haven't actually booked the trip requested but the basic package down from what we had spoken about when we called to book. We wish we had listened to the people that told us not to go with them but we are always happy to give people a chance. Now we are stuck on what is supposed to be a holiday of a lifetime which is fast turning into the worst holiday we have been on
Dear Earl. We are sorry to hear that you are experiencing issues on your holiday. Our Customer Service team only received your email shortly before this review, so they are currently investigating and will respond to you directly as soon as possible.
Fantastic experience: Great support with organising our holiday to South Africa. Staff were brilliant with their advice and knowledge of the country and were able to make recommendations based on their personal experience - which worked hugely to our advantage. Thank you.
Hello Michael. Thank you for this review. It is fantastic to hear that you enjoyed your holiday in South Africa, and that our team's recommendations really helped make your holiday special. Thank you for travelling with us and we hope that we can look after your holiday plans again soon.
Fantastic experience: I cannot recommend Freedom Destinations enough, we used them for our trip to Vietnam for my 60th birthday & from start to finish the service was impeccable from touching down in Hanoi to being taken to Hochi Min City departures we’ve no complaints all, hotels,guides,trips it was all perfect, so much so I am going to use them again for my wife’s 60th, thanks to all for a great trip.
Hi Ian. What a fantastic birthday present! It is great to hear that you had such a good time in Vietnam and enjoyed all aspects of your holiday. Thank you for your personal recommendation, we do appreciate it and we look forward to arranging your wife's birthday present too.
Fantastic experience: Outstanding, from picking up the phone in the first instance, to arriving back in the UK, the customer service was second to none and communication was faultless, we have booked another two holidays with freedom destinations as I have never come across any that will undoubtedly beat them on price, service and value
Hello Ian. Thank you for taking the time to write a review, and share some of your photos with us. It is great to hear that you had such a fantastic time. Thank you for booking through us again and we can't wait to learn more about your travels.
Fantastic experience: Our first time using Freedom Destinations as a tour company, it will not be our last. Excellent service from our initial conversation to arriving back home after one of the most memorable trips. We have been long haul travellers for nearly 30 years, used many companies and Freedom Destinations has been one of the best. Everything worked, always on time , Great drivers and guides. Lovely hotels and some unforgettable experiences. Our agent Jazzmin was really helpful, friendly and gave us great advice, based on experience. We chose the KL 3 days , Borneo 8 day tour, Singapore 3 days and Langkawi 7 days trip. Our recommended KL hotel -The Trader’s was excellent. We signed up for the Batu Temple tour, really good thoughtful guide – a good start. Borneo was magical , surpassed all expectations Our Guides Helmut, Jake and Walter were outstanding. So friendly, helpful and knowledgeable. Turtle island , The Orangutan sand Sunbear sanctuaries, Sukau boat cruises [got some superb wildlife pictures] Sabah tea plantation with sunrise views of Mount Kinabalu- wow. Singapore was excellently organised. Then Pelangi Beach Resort . absolutely stunning. The location is perfect quiet, yet within walking distance of restaurants and shops. The staff were super friendly and helpful, nothing was too much trouble. The rooms, the gardens, the pools , the restaurants were excellent. It was a superb trip, excellently organised. Would not hesitate to recommend the company or the hotels.
Hello Paul. Thank you for this lovely review. It certainly sounds like you had a great time in South East Asia. It is always good to hear that hotels and guides have been looking after our guests and we shall share your feedback with them. I know that they will all appreciate it. Thank you for taking the time to write about your experiences and we hope that you can travel with us again soon.
Fantastic experience: Would highly recommend Freedom Destinations - had a fabulous holiday in Vietnam. They tailored the itinerary to meet our needs, selected great hotels in great locations. Very organised and efficient. A very positive experience all round.
Hello Sarah. Many thanks for taking the time to write a review about your holiday. It is fantastic to hear that you had such a good time and that you were well looked after both before and during your holiday. We hope that you can travel again with us soon.
Fantastic experience: They are amazing had the most fantastic trip organised by daniella . Dont hesitate and do it . We are rebooking again with them no hesitations
Hello Paula. Thank you for leaving this review. It is great to hear that you had such a fantastic time on your holiday organised by Daniella, in our Asia Travel Team. It is even better to hear that you are already booking with us again! Thank you for your repeat business. We really do appreciate it.
Fantastic experience: Amber organised my holiday to Australia, she was very pleasant throughout the process - she organised the accommodation and flights including internal flights. I chose to visit Perth, Melbourne and Sydney, since I have never been to Australia before, she suggested attractions to visit in those destinations. She offered to book excursions as well. I received an excellent service from them, I would surely recommend their services.
Hello Odile. Thank you for taking the time to write a review for us. It is lovely to hear that you enjoyed your holiday in Australia that Amber helped to organise for you. It is great to know that everything went well and that you liked Amber's recommendations. Thank you for your personal recommendation. All the team really do appreciate that.
Fantastic experience: We Traveled to Vietnam in February with Freedom Destinations and had the most amazing experience. Right from the start, booking the holiday and finalising details to arriving at each destination and being met by our guides. Lee was our first guide in Hanoi, lovely young guy, then we met Elvis in DaBang/Hoi An and last but not least we had “Hi -Hello in Ho Chi Minh, I think his name was harder to pronounce! Each guide was very knowledgeable of each place we visited. Our vist was full on and quite fast paced, but we enjoyed every minute of it and saw and learnt so much. We finished off with a lovely beach break in Phu Quoc to recharge our batteries. Will definitely be using Freedom Destinations again.
Hello Julie. Thank you for sharing your holiday experience and some of your photos. It is wonderful to hear that you had such an amazing time in Vietnam and that you were well looked after. It certainly sounds like an amazing trip, and you fully deserved that rest in Phu Quoc. Thank you for leaving a review and we hope that you can travel again with us soon.
Fantastic experience: We booked a holiday to Thailand with Freedom Destinations and highly recommend them. I had the basic idea of a holiday, built around spending a few days with family, and their travel consultant Millie sorted the perfect holiday around it. From the flights with Eva Air, all the transfers and her hotel/resort recommendations tailored around my basic ideas - everything ran smoothly and we thoroughly enjoyed our holiday. It was great to have everything arranged on our behalf - all we needed to do was to turn up at the airport. We would 100% book through this company again.
Hello Sally. Thank you for taking the time to share your holiday experience and some of your photos. It is lovely to hear that you had such an amazing time in Thailand and that all of Millie's plans came together so well for you. Thank you for your personal recommendation and we hope that you can travel again with us soon.
Fantastic experience: Wow Wow Wow I am so happy I chose Freedom Destination as the travel company to organise by trip to Thailand. From the first email sent requesting a Taylor made itinerary the response was excellent even when I suggested some slight changes nothing was a problem and all was put into place including transfers from airports, hotels and ferry ticket bookings. These all ran smoothly with great communication from resort rep's. Communication was excellent emails and telephone calls answered straight away nothing was to much trouble. I am so glad I found this company and will continue to use Freedom Destination for years to come. Totally recommend Freedom Destination for your travels.
Hello Denise. Thank you for taking the time to write a review for us. It is fantastic to hear that you had such a great experience on your holiday to Thailand and that everything went to plan. Thank you so much for your personal recommendation and we hope that you are able to travel again with us soon.
Fantastic experience: We couldn’t recommend Freedom Destinations more highly. They organised our trip to Singapore, New Zealand and Australia so well. Everything ran so smoothly from being met and taken to hotels and airports, to booking us on a fabulous tour and then arranging flights and hotels for the rest of our trip. Incredibly efficient service and excellent value for money.
Hello Karen. Thank you for leaving us a review. It is wonderful to hear that you enjoyed your holiday so much and that all the planning and arrangements came together to create such an amazing holiday experience for you. Thank you for your personal recommendation. All the team really do appreciate that and we hope that you are able to travel again with us soon.
Fantastic experience: Excellent, well organised holiday, with no problems during 3 weeks away. Everything went smoothly, and we soon had full confidence in the itinerary. Amber and Sam were superb in the recommendations, booking, and follow up, often answering inane questions. We thoroughly enjoyed our time in Australia, and the peace of mind about the many bookings certainly helped this. The suggestions were about right, our only regret was probably a day short in Adelaide, which was no fault of Freedom. We would use again and will not hesitate to recommend. Thank you.
Hello Kevin. Thank you for taking the time to write a review for us. It certainly sounds like you had an amazing time in Australia, and that all the planning that Amber and Sam did before you travelled went to create such a special experience for you. Thank you for your personal recommendation. We do appreciate this, and hope that you can travel again with us soon.
Fantastic experience: Such an amazing company, so helpful and so knowledgeable. Booked all our hotels for us and took away so much stress. Can't recommend them highly enough
Hello Nigel. Thank you for leaving us a review. It is great to hear that you had a great time on your holiday. Thank you for your personal recommendation. We do appreciate it.
Fantastic experience: Can’t praise this company enough they did a fantastic job even had to rearrange the holiday schedule once , transfers and departures all on time and I had a few as I did four destinations in Thailand . Great price too so big thank you, freedom destinations and will be using you again. Thank you also Briony
Hello Tim. Thank you for leaving us a review. It is fantastic to hear that you enjoyed your holiday to Thailand, and that all the arrangements that Briony made for you worked so well. We look forward to you travelling with us again soon.
Fantastic experience: I contacted Freedom after being let down by another Company. I wanted a 4day wildlife adventure in Borneo and thanks to Briony, that's exactly what we got. I explained what I wanted from the holiday and Briony found the ideal one. She even managed to get flights that the previous company said were not available. From the moment we were met on arrival to the departure gate when leaving, the service was amazing. A personal tour guide stayed with us throughout our adventure, showing us unbelievable views of the rainforest and it's wildlife. I would definitely recommend Freedom Destinations and look forward to dealing with them again.
Hello Janet. Thank you for taking the time to leave a review. It is wonderful to hear that you enjoyed your time in Borneo, and that all of Briony's work came together to create the perfect holiday for you. It certainly sounds like an amazing experience. Thank you for your personal recommendation, all of the team very much appreciate it, and we look forward to you travelling again with us soon.
Fantastic experience: Freedom Destinations has arranged holidays to Australia and New Zealand on separate occasions for us. They are extremely knowledgeable, helpful and efficient. We can't recommend them highly enough.
Hello Lionel. Thank you for taking the time to leave a review for us. It is fantastic to hear that you have enjoyed the holidays that we have arranged for you and we hope that you can travel again soon. Thank you for your personal recommendation. All the team here really do appreciate it.
Fantastic experience: Wonderful experience made even more special by Freedom Destinations
Hello Gina. Thank you for leaving us a review. It is great to hear that you had a wonderful holiday and we hope that you can travel again with us soon.
Fantastic experience: Our holiday experience with Freedom Destinations in Thailand was brilliant. As older travellers we can sometimes be a little nervous about venturing too far away from home but the comprehensive information that Freedom provided for us gave us complete confidence to make full use of a wonderful time away. We were given a wide choice of holiday venues which we were able to discuss with the knowledgeable and helpful representatives beforehand. The Beyond Resort Krabi hotel was a great setting with its comfortable room, beautiful sea views and lovely staff who were always ready to address any worries we had. From Krabi we travelled on to the spectacular Phi Phi Island with a flawless taxi and ferry transfer. Our stay at Phi Phi Natural Resort hotel was easy going and gentle with our own outside space overlooking a wonderful view (a full moon at night and some amazing sunrises too!) of the sea and the constant music of waves on a rocky shore really added to the experience, proving once again that the initial advice and information provided when booking was fully accurate. Our local contact was always on hand and quick to reply when we needed to ask anything and hotel staff too always ready to help with any additional information. Both hotels knew about Freedom Destinations, and with ferry tickets and timings always being placed in our hand, and reminders given about where and when we had to be, always gave us the impression that we were being well looked after as a result. The journey back home to the UK could have been complicated, with two ferries, a taxi and two flights all in one day, but once again our reliable guides always appeared at the right time and place to make sure that everything went to plan. Thanks again to an amazing team at Freedom Destinations for oiling the wheels so smoothly for us and providing a very special holiday which we will always remember.
Hello Richard. Thank you for taking the time to write a review of your holiday experiences in Thailand. It is fantastic to hear that you were well looked after, both before and during your travels. We will pass on your kind words to the hotels and other staff involved as we know that they will appreciate your kind words. Most importantly it is lovely to hear that you enjoyed your holiday as that is what we all work hard behind the scenes for. Thank you and we hope that you are able to travel again with us soon.
Fantastic experience: Not used this company before but have to say they are brilliant. From the early planning of our trip to Bali right through to all paperwork needed nothing went wrong at all. So much good advice from the lovely Emily.
Thank you for this review. It is wonderful to hear that all the planning, that Emily helped with, all came together so perfectly and that you enjoyed your holiday to Bali. Thank you for travelling with us and we hope to see you again soon.
Fantastic experience: Fantastic company to use to organise a trip of a lifetime. We went to Kenya on Safari and beach resort. So helpful and communications through the booking procedure right up to when we travelled was 10/10 really do recommend this company
Hello Glenn. Thank you for taking the time to write a review. It is fantastic to hear that you had such a lovely time in Kenya. It was great to have you travelling with us and thank you so much for your personal recommendation. We really do appreciate it.
Fantastic experience: We turned to Freedom Destinations for our Australia holiday after struggling with other travel companies, and my Mum recommended them. We filled out a form online giving an idea of what we wanted to do and within minutes Ellie gave us a call to discuss everything. She then went away and came up with an itinerary. What we really liked was that where other companies just put places in the order we had listed them, Ellie suggested reordering things slightly as she knew it would work better. She was so knowledgeable. That saved us a great deal on flights alone. Nothing was too much trouble and we soon came up with a plan we were happy with. We loved the fact that there was no hard selling or trying to pressure us into doing particular things, it was just how we wanted rather than trying to rush us into anything. Any questions we had Ellie replied to emails very quickly or we could just give her a call. This trip was a bucket list holiday for my husband following his incurable cancer diagnosis, so it was so important that everything went right. While we were away everything was a breeze. All the arrangements were spot on, the hotels we stayed in were fantastic and in great locations. The trips we booked were all brilliant, pick ups bang on time and with really good professional companies. We really had the most amazing time, and Freedom Destinations quite simply made my husband's dreams come true, and we can't thank them enough. We wouldn't hesitate to use them again or to recommend them.
Hello Linda. Thank you for taking the time to write a review. It is always lovely to hear that all our plans were worth the effort and that it all came together to give you and your husband a wonderful holiday. We will pass on your kind words to Ellie, who I know invested a lot of time on your holiday plans and she will be delighted to hear that you are happy with the results. Thank you for your personal recommendation. All the team here at Freedom Destinations really do appreciate that. Best wishes to you both.
Fantastic experience: We gave Freedom Desinations a very very short brief of what we wanted to do for our holiday/safari and they exceeded any and every expectation we could have had. From start to finish their expertise, knowledge and customer service was exceptional. We cannot recommend them highly enough and we will definitely be booking our next holiday to Africa through them. The hotel and private safari lodge we stayed in were both incredible and we wish we had been able to stay longer. We have recommended Freedom Destinations to lots of family and friends and truly hope they get to create dream holidays for other people we know. A huge thank you once again to Freedom Destinations from one very happy Walker family
Hello Tracey. Thank you for taking the time to write a review following your holiday. It is great to see your photos and and hear that you had such a lovely time. We will pass on your kind words to our Africa team as I know that they will appreciate it. Thank you so much for your personal recommendation, all the team here really do appreciate it and we look forward to you being able to travel again with us soon.
Fantastic experience: I booked a tailor made holiday to Australia with Freedom Destinations and the service received throughout the whole process from start to finish was excellent. They were very quick to respond to emails and when an excursion was cancelled due to bad weather, they refunded the cost very promptly. They seem a very well organized company with country experts helping with planning of the holiday and efficient administration staff dealing with payments and paperwork. Would highly recommend.
Hello Shehnaz. Thank you for your review. It is great to hear that you had such a good time on your holiday to Australia. It is always lovely to hear people's experiences. Thank you for your personal recommendation. It means a lot to all the team.
Fantastic experience: From our first call to finalising our SE Asia itinerary, we have been well looked after by Jazzmin at Freedom Destinations. The initial draft was great for us and with a few tweaks made it even better. Can't wait to go travelling next year. Thank you
Hello Carolyn. Thank you for taking the time to leave a review for us. It is great to hear that Jazzmin, in our Asia Team, has been looking after your holiday plans. It is great to have something like this to look forward to and I am sure that you will have an amazing holiday.
Fantastic experience: Everything was organised from start to finish. The most amazing experience in kenya. I'll always use freedom destinations.
Hi Romany. Thank you for your review. It is great to hear that you enjoyed your holiday in Kenya. Such a beautiful country, I am sure that you have lots of photos to sort now. We look forward to you travelling again with us soon.
Fantastic experience: Went to Vietnam on an itinerary put together by Freedom Destinations and were so well looked after from landing to leaving. All the accommodation was great and the guides looked after everything for us. We had a few forced changes because of internal flight alterations but the staff at FD handled everything and kept in touch throughout. I would have no hesitation in recommending Freedom Destinations to anybody and look forward to booking with them in the future.
Hello Eugene. Thank you for writing a review for us. It is fantastic to hear that you had such a good time in Vietnam and that you were well looked after by everyone. Thank you so much for your personal recommendation. We do appreciate it and we look forward to you travelling with us again soon.
Fantastic experience: Holiday of a lifetime. Safari and a few days beach resort. Fantastic from start to finish. The company were brilliant. Great communication, very competitive pricing, listened to us and tailored our holiday to our requirements. The whole holiday went smoothly. The Safari company they used were excellent with very good knowledge. I can’t say anything negative about the company. Will definitely use again.
Hello Mary. Thank you for sharing your sharing your photos and holiday experience. It certainly looks like you had an amazing time on safari. Thank you for your personal recommendation and we look forward to you travelling again with us soon.
Fantastic experience: Freedom Destinations have been excellent throughout from our initial planning of a holiday across 3 continents to its unbelievably smooth delivery as we completed journeys and stayed at wonderful and extraordinary places planned for us by Matt there. We were hoping for a holiday of a lifetime and thanks to Freedom Destinations we had one that was even better and more exciting and impressive than we ever dared to hope for. Many thanks to Matt and you all.
Hi Mark. Thank you for leaving us a review and sharing your holiday experience. We do appreciate it. It is fantastic to hear that you enjoyed your 'holiday of a lifetime' and we will share your kind words with Matt, in our Australia & New Zealand team, as I know he will appreciate it. Thanks for booking through Freedom and we look forward to you travelling again with us soon.
Fantastic experience: What a fantastic holiday!! Freedom Destinations booked everything including flights, hotels, car and excursions, the whole process from beginning to end was absolutely seamless. Hotels were great, excursions and recommendations were fantastic as well as the suggested time in each city/village was just enough to see and do everything we wanted to. Cannot recommend Freedom Destinations high enough and this was a fantastic experience from beginning to end.
Hello Andrew. Thank you for this lovely review. It is fantastic to hear that you had such a good time on your holiday, and that you enjoyed our suggestions. Thank you for your personal recommendation. All the team here really do appreciate that and we hope that you can travel again with us soon.
Fantastic experience: For the second year running we have had an amazing experience with Freedom Destinations for our major month long holiday. They listened to our ideas of what we wanted, compiled an interesting itinerary, discussed tweaks to it depending on what we wanted to prioritise, arranged all the “niggly bits” which significantly reduced my stress (flights, hotel bookings, car hire, RV hire etc) and the excursions and hikes they recommended were fabulous. Will definitely use them again for 2024!
Hello Jane. Thank you for taking the time to write a review for us. We do appreciate it. Thank you for booking your holiday through us again and it is wonderful to hear that you enjoyed your well-earned time away. We look forward to hearing the ideas for your next trip.
Fantastic experience: Excellent service from initial enquiries to arriving home from the holiday of a lifetime. Christine listened carefully to our preferences and put together a perfect package tailored and tweaked to our requests. Freedom provided good advice for visa applications and safari requirements which helped our pre-departure planning and the facility to pay the balance by online transfer was easy. The hotels were well chosen and the mix of ‘city/safari/beach’ over the two weeks was a brilliant itinerary. All local transfers and arrangements went smoothly. We’ll definitely be using Freedom for our next big trip.
Hello Jane. Thank you for taking the time to leave a review for us. It is lovely to hear that you have been well looked after, before, during and after your recent holiday. We shall pass on your kind words to Christine in our Africa team, as I know that she will appreciate them. Thank you for choosing to travel with Freedom Destinations and we look forward to you travelling again soon.
Fantastic experience: Highly recommend this company. They arranged and organised our tour round Australia really well. The hotels were all well placed and flights were at convenient times. Everything went like clockwork. Would definitely use them again.
Hello Shirley. Thank you for your sharing your holiday experiences. It is fantastic to hear that you had such a great time in Australia. Thank you for your personal recommendation and we look forward to you travelling with us again soon.
Fantastic experience: A great holiday booked with Freedom Destinations for a dream holiday to see the big 5 in their natural environment. We weren’t disappointed everything was arranged by Ingrid and the team every detail was perfect they were always at the end of the phone for any query we had we can’t praise them enough will definitely be using Freedom Destinations when we book our next big adventure.
Thank you for sharing your holiday experiences and your photos. It is great to hear that you had such an amazing time on safari. It is always nice to hear that all our plans worked well and we look forward to looking after your future travel plans.
Fantastic experience: Just been to Kenya on a beach and safari holiday organised with freedom destinations. The whole experience was amazing and so well organised. The tour guide who greeted us at the hotel and made sure we were looked after, was brilliant. We could not have asked for better. One of my favourite holidays. We'll definitely be using this company again.
Hello Debbie. We are delighted to hear that you had such a wonderful time on your holiday in Kenya. It is such a beautiful country, so we are always happy to share it with more people. Thank you for your kind words and we look forward to you being able to travel with us again soon.
Fantastic experience: Everything from initial contact to setting up the itinerary was spot on and the trip itself was perfect from flights,transfers,accommodation,and in resort representatives who arranged our excursions was very professional thank you freedom we will definitely be using you again and would highly recommend you made our trip one to remember
Hello Andrew. Thank you for sharing your holiday experiences and some of your photos. It certainly seems like you had an amazing time. Thank you for your personal recommendation. We very much appreciate that and look forward to you travelling with us again soon.
Fantastic experience: Fantastic company, very knowledgeable & helpful from roads trips to a recent city break. We have had 3 trips now using Freedom Destinations and every holiday was extremely well organised and planned can’t thank the team enough. Need to start planning the next one.
Hello Carole. Thank you for taking the time to leave a review for us. It is fantastic to hear that you have been travelling with us again, and that you had such a fantastic time. We look forward to you booking your next holiday with us soon. Thank you.
Fantastic experience: From initial enquiry through to booking and then the actual holiday the process was fault less. The hotel recommendation was spot on. This is the forth holiday to book with Freedom - and we will continue to use their services. Thanks guys.
Hello Tim. Thank you for leaving us a review and for booking your holidays through us once again. It is great to hear about your experiences and it is fantastic to hear that you had such a good time. Thank you for your personal recommendation and we look forward to you travelling again with us soon.
Fantastic experience: Amazing trip, designed perfectly to suit. Great hotels chosen. We felt safe and secure at all times. Anytime we checked anything like the response was immediate. Transfers were very well organised. We had a wots app available to ask anything.
Hello Alison. Thank you for sharing your holiday experiences and your photos with us. It is great to hear (and see) that you had such a good time and that all the holiday arrangements went smoothly. We hop that you can travel with us again soon.
Fantastic experience: I've not used a travel agent for years as I usually just book everything myself online. But I recently used Freedom Destinations to help with part of our holiday planning and their knowledge and expertise was really helpful. They were super friendly and easy to deal with and I would definitely consider using them again.
Hi Rebecca. Thank you for this review. It is great to hear that we have been able to help you out with your next holiday. I hope that you can travel again with us soon.
Fantastic experience: I cannot say enough just how happy we all were with our 3wk holiday to Thailand. From the initial idea and speaking to Daniella to the ease of paying and quick communication with any queries I had. Everything went so well, even when my son left his bag with phone and money inside at Bangkok airport the readiness and speed at which it was returned was impressive and certainly not lost on us, with constant communication via WhatsApp to let me know where his bag was at any given moment, and also with texts 24hrs earlier to let us know about any transfers The organisation and communication from Freedom Destinations and the representatives from Destination Asia was very impressive, its certainly up there with one of our best holidays and we will almost certainly be booking through them again Many thanks Russell thomas and family
Hello Russell (and family). Thank you for taking the time to leave us a review and for sharing your holiday experiences. It is fantastic to hear that you all had such a good time and all the holiday arrangements went well. Accidentally leaving a bag behind happens all the time, so it is good to hear that it was dealt with so quickly and professionally. Thank you for your personal recommendation and we hope that we can look after your next holiday soon.
Fantastic experience: Wow, what an amazing holiday, it was fantastic from start to finish. Every detail was taken care of; the accommodation was great, all the staff were very friendly and helpful. The game drives were breathtaking, seeing a wide range of different animals. Definitely the trip of a lifetime.
Hi Mandy. Thank you for sharing your safari experience with us. It is fantastic to hear that you got on so well and had such an amazing time. Thank you for sharing some photos. It is great to be able to see them.
Fantastic experience: Just back from an amazing experience in Kenya... a trip I've planned to do for over 14 years! And we were not disappointed... Maritha at Freedom Destinations was excellent at assisting me in choosing the best package for us at a competitive price ... it was fantastic from start to finish ( I asked a lot of questions) will be looking to book our next adventure with them Thank you
Thank you for sharing your Kenya holiday experiences and photos with us. It is great to hear that you had such an amazing time. We will share your comments with Maritha, as I know that she will really appreciate them. Thank you, and we look forward to being able to book your travel arrangements again very soon.
Fantastic experience: Freedom Destinations organised an excellent holiday for us. With a combination of our desires, and their great recommendations, we enjoyed a trip to remember. Thoroughly recommend.
Thank you for leaving a review for us and it is great to hear that your holiday went so well. Thank you for your personal recommendation. We very much appreciate that.
Fantastic experience: Excellent from start to finish. Maritha was brilliant, so helpful Everything was well organised, ran to time. As a lone female traveller I felt completely safe. Met at airport, delivered back to airport and safari in between was above and beyond my expectations.
Hello Gill. Thank you for leaving us a review and for sharing your safari experience. It is great to hear that Maritha's hard work contributed to you having a wonderful holiday. That is fantastic to hear and we look forward to you travelling again soon.
Negative experience: AWFUL… AVOID so unhelpful!!! Worst company I’ve ever dealt with. They miss sold a package holiday disregarding what we asked for, pushed for a sale and when we questioned they refused to help put it right! Completely ruined our trip don’t want them to do the same to anyone else please avoid!!!!!!
We are disappointed to read your review as we do not believe it reflects fairly on the service that you have received. You requested a holiday quotation and were provided with a written itinerary and price. You then contacted us to book. Shortly before travel, you wanted to alter your holiday. We were able to offer you alternative options, but these were declined. You have since decided to leave the holiday in place and we are confident that you will have a good trip.
Fantastic experience: I have used Freedom Destinations on two occasions now, to book holidays to Vietnam. There service is excellent. The team are so friendly and helpful and nothing is too much trouble. We have booked several trips and excursion with them, all of which have been excellent. The guides are extremely knowledgeable and friendly. I will definitely be booking with them again. Highly recommended ***** from me.
Hi Mandy. Thank you for booking your holidays through us again and for sharing your holiday experiences. It is great to hear that you have been well looked after by our travel consultants here in our UK office, as well as by our local guides at your destination. Thank you also for your personal recommendation. We really do appreciate that.
Fantastic experience: Excellent, the US team were very knowledgeable about my upcoming trip and went the extra mile to make sure I had a great time
Hello John. Thank you for leaving us a review and for letting us know how you got on in America. It certainly sounds like you had a fantastic time. We will pass on your kind comments to the America team as I am sure that they will appreciate them. Thank you.
Fantastic experience: I wouldn't hesitate recommending freedom destinations to any one first class from start to finish
Thank you Ronnie. This is lovely to hear and we hope that you can travel again with us soon.
Fantastic experience: We booked a 2 week holiday with Freedom Destinations for summer 2003. In comparison with other companies they were able to offer us a tailor made holiday that suited our needs and travel arrangements. All the staff we dealt with were knowledgeable and extremely helpful with all of the small questions we had whilst initially booking the holiday and thereafter. We had a fantastic 2 weeks in Vancouver, Jasper and Banff. All of the hotels booked were in great locations and the excursions were all fabulous. Everything about the holiday ran smoothly and it was great to know that everything had been arranged for us ( hotels, day trips to whale watching, car hire x2. Overnight Train travel from Vancouver to Jasper) we then just booked all the extra things we wanted to do around FD travel arrangements. I would highly recommend Freedom Destinations to friends and family.
Hello Fiona. Thank you for leaving a review for us. What a fantastic holiday to choose and it certainly sounds like you had an amazing time. I expect that you have lots of photos to sort through now. Thank you so much for your personal recommendation. We very much appreciate that, and hope that you can travel with us again soon.
Negative experience: We are due to fly to California and Hawaii next week. The resort we’re booked at in Hawaii has been heavily affected by the current fires. 80% of the town has been burnt down, no power. Horrible for the local community. I just wanted some honest info on what the situation was, how it would impact travel and if we had some other options. The current response from FD is - your hotel is unaffected but we’re monitoring the situation. (not true, the power is out, it’s surrounded by devastation and is closed for at least a week) They then state if we want to change our travel plans - they’ll charge us for the pleasure. Seemingly happy to send us to a location without power, in the middle of a major crisis and make some extra cash out of a terrible event. I had to contact the hotel directly, they gave me a simple and quick answer on what the situation was. Really poor from FD - won’t be using them again. In fact - I’ve decided most travel agents aren’t worth it. Just book direct - you’ll save money and in the long run, it’s less hassle.
Dear Mr. Easton, We understand and share your concern regarding the current situation in Hawaii. We very much appreciate that holidays like this are very special and so any possible disruption to plans can be stressful. We can only apologise if you feel that our communication with you to this point hasn't answered all your questions. We are aware that you have been in touch with our customer service team and we are appreciative of your continued patience as they work with our partners in America to address the situation. Please understand that local airlines and hotels have been prioritising evacuated residents and those currently in resort. While this has led to a slight delay in addressing future bookings like yours, we must respect their priorities. Although your arrival in Hawaii is not scheduled for another two weeks, your booking is a priority for us, and we understand that the hotel and airlines will be attending to it shortly. Our customer services team will be back in touch as soon as they know more. We would like to clarify one of the points that you have mentioned. We assist all our customers and do so without imposing amendment fees. However, we would have to pass on any amendment or cancellation charges imposed by airlines or hotels, if they are incurred as a direct result of change that the customer chooses to make. Once again, we genuinely apologise if you feel our service has not been up to our usual standard, and thank you for your understanding and patience as we work towards a resolution.
Fantastic experience: We did the Cape Town, Whales and Wine tour in July 2023 - what am amazing experience !! Freedom Destinations booked the perfect hotels in great locations, arranged excursions for us like a 1 night stay at the Aquilla Game Reserve and a full day Cape of Good Hope Peninsula tour which were also amazing. We absolutely loved South Africa, and wouldn't hesitate to return again. Will also use Freedom Destinations again in the future as they took all the hassle out of the booking/planning process and used their knowledge and expertise to make this an awesome holiday.
Hello Sharon. Thank you for your review. It is fantastic to hear that you had such a great time in South Africa and that all the hotels and planned excursions went well. Thank you for your feedback and we look forward to you travelling again with us soon.
Fantastic experience: Freedom destinations are one of the best Travel agencies I have ever used. Very helpful staff and our holiday was one of the best. When complaints had been given to them we were offered other accommodation and given a choic e so acted on this straight away. I would recommend this company to everyone.
Hello Judith. Thank you for your review and your personal recommendation. We really do appreciate it. When dealing with holidays around the world, it is inevitable that some things do change beyond our control, like nearby building works, or hotel refurbishments. However, when we do learn of something, we will always endeavour to inform customers and advise of recommended alternatives. It is great to hear that this happened in your case and that you had an amazing time on your holiday. Success all round.
Fantastic experience: Did the Borneo and Bali tour, with additional Mount Batur Sunrise Trek ... absolutely brilliant! We were looked after superbly both with the arrangements here in OK and with the local Borneo/Bali guides. Would thoroughly recommend this trip for the exceptional experiences ... a first class trip all round. We will definitely be looking at Freedom Destinations again for future trips.
Hello Alan. Thank you for leaving us a review and for sharing your holiday experiences. It is great to hear that you had such a good time in Borneo and Bali, and the sunrise trek up Mount Batur sounds amazing. Thank you for your personal recommendation and we look forward to you travelling with us again soon.
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