PCM Travels UK Ltd.

Positive experience: Aonte did a competent job of getting our boarding passes

Fantastic experience: Nathan great job

Negative experience: Do not buy tickets from this company!

Negative experience: I was unaware what a “skip-lag” ticket was and mistakenly purchased one. Sam was my initial representative and he was nice enough but when I got to the airport the problems began. I ended up having to check my bag (my carry on) and was informed that it would continue on and be at another airport. I called PCM travels to inquire and the rep was so so rude. He told me it was my problem and he could cancel or find me another flight. After I decided to risk it and try to get my bag back later, I found that he had moved me to a flight the following day- we had not spoken about this, so out of spite. It was the worst customer service experience I have ever had. I will never ever ever use this company and will tell everyone that will listen what a scam this is.

Fantastic experience: Primus has helped me with boarding pass

Fantastic experience: Primus was very helpful

Fantastic experience: Very good service and patiencs from Zachary

Fantastic experience: Lucas Martín helper me a lot, great service.

Fantastic experience: Zackary he helped me too much best person and great

Fantastic experience: Zachary helped me today with my name change request - he was very helpful! Really appreciate the great customer service

Negative experience: Found out to be INDIAN SCAM CALL CENTER THEY TOOK ALL MY DETSILS EVEN THE CARD PAYMENT DETAILS BUT LUCKILY THE BANK PAYMENT PROCESSOR BLOCKED AND SENT ME WARNING MESSAGE. I FOUND OUT WHEN THEIR CALLS WERE GETTING DISCONNECTED AND IT WAS A CALL CENTER BASED IN INDIA. I MYSELF AM AN INDIAN BUT WOULD NOT LIKE SCAMSTERS LIKE THIS CHEATING PEOPLE'S HARD EARNED MONEY. THEY KEPT CALLING ME ABOUT 7 TIMES TO TAKE OUT THE PAYMENT FROM MY CARD ... BEWARE

Fantastic experience: Aonte was a very huge help and blessing during all of our planning thank you so much

Fantastic experience: Lucas was a lot of help with my reservation I would recommend Lucas very nice guy

Fantastic experience: Hey Lucas Martins, thank you helping me to find out the best tickets!

Negative experience: ABSOLUTE SCAM : CONFIRMED !!!!!! This company is used as a payment front by The travelmakers.co.uk , different sites . They will book Dummy tickets with proper Booking reference no. They will never give you a receipt . Send you a fake booking Email. Booking reference will show on Airline website and few days before flight date it will automatically cancel as it is dummy booking . The agents all by name of Austin , Jeff etc are fake . They are all sitting in a scam call centre . Do not even speak to these guys .

Fantastic experience: Lucas Martín very good services thanks! Lucas

Fantastic experience: It was good but a little frustrating. Zachary was helpful.

Negative experience: Bought ticket from them, and next day the airline canceled ticket. Took PCM two weeks to try to fix their error but had to buy ticket directly from airline since trip was in the next few days. They charge me for something they could not fulfill. Total scam. Precaución, una vez que te cobran la comisión no se responsabilizan.

Fantastic experience: Zachary was a grateful person. Very respectful and patient with or case thank you so much

Fantastic experience: I was helped by Zachary today with a problem flight. He spent time making sure all my questions were answered. Found out flight details for me. He was very polite and helpful. Well done Zach! And thank you very much

Fantastic experience: Zachary did an excellent job booking our flight.

Negative experience: This company is a fraud, I booked with them in August 2024 didn’t get my tickets till 7 am the next day my flight left at 8 am. Called them several times and emailed them the day before and no one was able to help me. I called my bank to stop the transaction my bank allowed it. Was out 2k.

Fantastic experience: Aonte was fantastic and very good with customer service. I'll use this again. Thank you One more thing I want to mention is that he was very helpful and worked me through the difficult process because I am not a computer person. He is very good at what he does and I thank him very much for

Positive experience: Customer Service Rep. Aonte was attentive and expedient.

Fantastic experience: Lucas Martin: Outstanding service! Give him a raise!

Fantastic experience: Today Dustin gave me excellent service on the airline tickets that we purchased through PCM Travel Co. Thank You!

Positive experience: Dustin helped me with a flight coming up next week. He explained what I had to do and was very helpful!

Positive experience: Primus - very polite and helpful. However I am still waiting for my flight tickets even though the amount has been debited from my account a week ago.

Fantastic experience: Nathan is very patient. Good customer service.

Fantastic experience: Nathan was very helpful. Answered all my questions. Pleasant and professional

Negative experience: If you have ended up here because of wowcher good luck trying to get yourselves out of a overpriced holiday. Wowcher promotes one product and price and PCM based in London offer something new charging over the top rates. I bought a 4 star all inclusive package only to be sold a 3 star standard double room in a different country! Lesson learnt like anything if it’s too good to be true, well it simply is!

Fantastic experience: Nathan was very helpful thank you very much

Fantastic experience: Parry did an excellent job

Fantastic experience: Zachary Thanks so much for your help and service. Laura Mclaughlin

Fantastic experience: Zachary is a nice guy and solved our issue expeditiously. please send his mailing address so we can send fresh brownies.

Positive experience: BERRY DID A FINE JOB HELPING ME WITH MY BOARDING PASS.

Fantastic experience: Perry is helping me to book easly my flight. He’s a good worker. I appreciate your help and Hope to book with u one day. Thank you for your help.

Fantastic experience: aonte, Jet Blue customer service has been very helpful to answer all my questions and get me off on my trip.

Fantastic experience: Zachary was very helpful

Negative experience: They hacked into SW and had all the flight info on the ticket I bought. Told me if I didn't pay an additional $200 my ticket would be a Standby Ticket, because the moment I bought the ticket the price went up. Then they kept saying "we will cancel ticket & refund". Indian scammers. Received an email with their terms and listed the $200 as fees and taxes.

Positive experience: Dennis Dennis was very helpful and patient with me being old

Fantastic experience: Zachary helped me very well. He was very helpful to me.

Negative experience: I canceled the flight and I was told the fee they charged was non refundable. Of course had they told me upfront that that was the case, of course I would have not booked the flight with them, but they didn’t tell me upfront. Total scam. Now I have to pay the sum of $178.93, which I put on my credit card.

Fantastic experience: Good job Zachary thank you.

Fantastic experience: DENIS was very kind and provided answers to my questions

Fantastic experience: Zachary was very helpful and took time helping me

Fantastic experience: Zachary thanks for helping me rescheduling my flight it was hard to get what I need it but I appreciate doing your best to help me I really appreciate it

Fantastic experience: Dennis Just want to thank you for your patience You were so kind and understanding to my needs You spent the time to find me the best option which you did I will not hestate to recommend you to my . Friends and Family in the futureThanks

Negative experience: Scam company. Used robo dialer to get me to press a button talk to them the claim they didn't that I signed up on a website. They wouldn't let me speak with a supervisor. I've had multiple numbers blocked trying to get ahold of some one in charge. I was cussed out by more than one agent. This company is not legit. Don't fall for it. All of these 5 star reviews are fake. There is no Zachory or Perry or any of these repeated names helping anyone. When you call these numbers it's just a call center they answer the phone "reservations" and you'd never know what company it was if you don't ask. They also have alot of other networked numbers that you get connected with.

Fantastic experience: They are very helpful especially Mr. Zacay. He was available for any option to try it to help. This was the best and honest customer service i experienced

Fantastic experience: Perry was my agent. He gave me excellent service, beyond my expectations. He helped me change a reservation that was very complicated and went beyond anything anyone would expect. Grateful thanks.

Fantastic experience: Customer guy Dennis is very polite and helped my with my issue.

Fantastic experience: Zackery was very courtious and helpful.

Fantastic experience: Zachary was wonderful!! Thank you for all your help.

Fantastic experience: I would like to mention Mr Dennis, he was very polite and answered all my queries with patience

Negative experience: It's horrible how deceitful and lying they are, they sell me a ticket for 295 and they call me after 29 minutes that it's no longer available, that I could have bought it the next day for 600 but that I could have if I paid 1200, thieves, what they are, they don't play with people that way and that you couldn't cancel because you lose all the money and it's their fault, you have to be immoral, the man who helped me, Enrique Gonzalez, with a lot of attitude as if your money wasn't worth it, disrespectful, lack of respect, don't lie to people

Fantastic experience: Thanks to Zachary for his diligent help on my Air Canada ticketing. I was told I would have to pay to have my middle name added to my tickets, however, that turned out not to be true. Thanks, Zachary, this makes my trip sweeter!

Fantastic experience: Thanks to Mr. Nathan for helping me over the phone. They will help you even at night with your flight, I highly recommend this company, great customer service

Fantastic experience: Very satisfied about the flight ticket perfect customer service im recommended to everyone specifically guy Zachary so much great thanks Martin

Fantastic experience: Dennis helped me with my question and answered it perfectly. I really appreciate. Thank you

Fantastic experience: I would like to give an annotation to Denis for a remarkable and excellent service, helping me regulate some trouble I've been having with my tickets. Thank you!

Fantastic experience: Zackery was awesome very helpful

Fantastic experience: Zachary Excellent Customer Service from him. Thank you Zachary.

Fantastic experience: Zachary is very polite and very kind. Thank you Zachary, well done, good job.

Fantastic experience: Zachary was great. He helped us tremendously.

Fantastic experience: Dennis helped me complete my reservations and was very helpful answering my questions. I appreciate his help very much.

Positive experience: Today I have booked airline ticket through PCM travels and Karen Warner helped in a affordable price. I would like to give high rating to KAREN WARNER.

Negative experience: Call centre scammers pcm travel aka the tripmakers aka travelmakers they all use the same office in Hemel Hampstead like many others that have been scammed by them you can book with them and they call you later to say the flight has gone and then want to charge you more money . at first everything looked good I received my e tickets from them and the airline but when I went to the airport I could not fly as they had not paid the airline .I Had to rebook for the next day to fly it cost me a lot more money than the original ticket price I sent 3 emails and had no reply when I got back I called them many times 3 times they said the accounts department would ring me back but they never did when I asked why they didn't pay for my flight and that I wanted a refund they just hung up on me . Please if you value a 100% guarantee you will fly don't use any of these company's after more than 3 weeks of just beeing ignored by them I was lucky Id paid with a credit card and got my money back without the banks help I'm sure I would never have see my money again

Fantastic experience: Zachary was able to solve my problem with great customer service and effectively.

Fantastic experience: Zachary was very helpful in finding me the flight I request. Definitely recommend PCM travels for your future booking!

Negative experience: Search them out on Youtube or Trustpilot (read *ALL* 1* the 1* reviews). They do disappoint! Other names, Thefaremasters, flycheapestonline, PCM Travels.

Fantastic experience: Dennis, like Miles on Friday, was extremely helpful in sorting out the arrangements for my travel with WestJet.

Fantastic experience: Zachary Was very patient with me and my request on wanting to change my flight and very friendly- Woot woot

Fantastic experience: Perry was an excellent representative. I highly recommend him and this service.

Fantastic experience: Zachary was helpful in our conversation.

Fantastic experience: Zachary gave us the best service , he is very professional.

Fantastic experience: Zachary is amazing, very helpful

Fantastic experience: Zacharia is a very nice and receptive representative of Air Canada and he is showing good image for Air Canada .

Fantastic experience: Nathan, was very helpful . He handled my concern very fast and he was helpful with information. Thank you

Negative experience: Do not use this travel agent....I travel to Europe every uear with my wife and was unhappy with the past company,so i thought I'd try tgis company....it started out very smooth...HOWEVER when the representative booked the flight,he didnt ask for the names as they appear on our passports....i gave them our name without the middle names....i called back to correct the issue and they charged me an extra $400 for simply adding our middle names....i was furious when KANE asked me for payment....i was forced to pay for the change....after,I called United and i could made the change without NO CHARGE....THEY RIPPED ME OFF OVER$1200....I should have called United derectly....they are THIEVES!!

Fantastic experience: Great service thanks Patrick was really helpful help a lot

Fantastic experience: Perry helped me with my boarding passes and seats. He was very helpful.

Fantastic experience: Dennis was so helpful and comforting to me, as I told him my mother is on her death bed. I needed to reschedule my original flight to one in October.

Fantastic experience: I made the foolish mistake of incorrectly writing the name on a ticket and had to get that replaced. I originally contacted Expedia, and they made it extremally difficult to get help, and ultimately told me to contact WestJet. I did have to pay a fee to get it fixed, and the wait time was a bit stressful, so while the overall experience was probably deserved 2 stars, the lovely lady Debra helped me a lot. She is the one I am dedicating the 5 stars to, not WestJet or Expedia. She helped me fix the problem, followed up with me afterwards to make sure everything was on track, and was empathetic to the situation I was in. It is nice to know that someone cares enough to put in the effort to help, this was an individual effort though. She was the only individual who helped me in hours of calls, messages, and emails. Please be more like Debra.

Fantastic experience: newton jones is awesome and a wonderful help. i totally recommend.

Fantastic experience: Dennis was able to do my boarding pass for me with no stress, hopefully they will not be any cancelation tomorrow..

Fantastic experience: Zachary was great and did a great job, he has patience and was very helpful. I would recommend him to anybody that is traveling

Fantastic experience: Great Service from Lucas Martin. Thanks!!!

Fantastic experience: Nathan added my wheels chair and he's always helpful

Fantastic experience: Zachary was very helpful and knowledgeable. I really appreciated him.

Fantastic experience: Zachary was a lot of help at with getting my tickets book. He was a great communicator and provided excellent customer service.

Fantastic experience: Nathan was very helpful and friendly. He answered all my questions promptly and professionally.

Fantastic experience: Dennis was incredibly terrific and assisted me with the best customer service ever!! Will always come back to PCM Travels Sincerely, Maureen A Salaun

Fantastic experience: Perry is a very polite person and very helpful i appreciated that he take his time to assist me tjanks again

Fantastic experience: Dennis Tks for your help and assistance you are the best

Fantastic experience: I had an excellent experience with Zachary!

Fantastic experience: Lucas Martin, thank you excellent service

Fantastic experience: Perry was great in helping me get my itinerary. He was professional and courteous. Thank you Perry.

Fantastic experience: I had a great experience working with Perry. He is very professional and very caring in helping me in all my needs for my international travel. Please extend my deepest gratitude. Thanx Perry

Fantastic experience: Cyrus has done an excellent job with my reservations needs. His service was very helpful and thorough, his patience and understanding was excellent because I had no problem with his help. You need more agents like Cyrus! Thank you Cyrus!