The Travel House
Information about The Travel House
Opening hours
- sunday: 8h-0h
- monday: 8h-0h
- tuesday: 8h-0h
- wednesday: 8h-0h
- thursday: 8h-0h
- friday: 8h-0h
- saturday: 8h-0h
The Travel House LTD. was established in 2017. We have our registered office at2A Cambridge Cl, Harmondsworth, West Drayton UB7 0AN, United Kingdom, Registration no: 10545577.
We are proud to have our travel experts’ team, who will provide you the best services and advice to travel for your preferred destination, whether it is USA, Australia, New Zealand, Asia, South-East Asia or Africa. Where you like to travel all over the world, we have our expert team. We are known for our first class customer satisfaction and best suggestions to our passengers. You can avail our services online on website or over the phone.
Our comment from TraTraTravel UK about The Travel House:
At The Travel House, we take pride in offering a professional and responsive customer service that consistently meets our clients' needs. Our dedicated team members, including Steve, Austin, and Aaron, have been highlighted for their kindness, patience, and efficiency in handling flight bookings. Clients appreciate how they are helped with last-minute bookings and how we manage to find them the best deals, often matching or beating direct airline prices.
Many users have shared exceptional experiences, praising our staff for their quick response times and excellent communication. Reviews indicate that we are particularly effective in assisting when plans change unexpectedly, such as during emergencies or when ticket prices fluctuate.
However, while the majority of experiences are positive, we acknowledge some concerns from a few clients regarding ticketing issues and delays in receiving tickets. We are continually working to improve our processes and ensure that all bookings are handled smoothly.
Overall, The Travel House aims to provide top-notch service, ensuring our customers feel supported every step of the way. Many users recommend us wholeheartedly, and we look forward to continuing to serve your travel needs.
Services and Treatments
The Travel House: Reviews
Fantastic experience: Last min panic getting flight for the next day after complications with original flight and not wanting to go back to the same company, so i phoned The Travel House and spoke with Steve Rogers. He was kind, patient, personable and gave me all the options available and even informed me about other online options not actually being available, which i checked, and he was right. He met all my needs and more and i booked the flight he recommended, without a 50 min transfer in Heathrow (these online deals are sometimes just not possible). I can't recommend him and the company enough. Thanks!
Fantastic experience: Austin is very good, very helpful. He fixed my request promptly and efficiently. Very happy!
Fantastic experience: Brilliant, thanks Aaron - really appreciate your help
Fantastic experience: I needed to book a flight urgently last night and Aron at The Travel House, assisted me to get on the flight I needed at a great price compared with skyscanner.
Fantastic experience: I had to book a last-minute flight to the US for a funeral. :( I usually always book directly through the airline, but The Travel House beat the airline prices by a considerable amount, so after reading the reviews, I booked through them. I am so glad I did - everything was very smooth with my flights & the price was great!
Positive experience: Quick response to my inquiries ,put my mind to rest thankyou
Negative experience: ALL POSITIVE REVIEWS MUST BE FAKE Avoid! 0 stars is not good enough for them! Paid on line for a fake price of tickets. Instead of receiving tickets,I received confirmation of payment,but no tickets. They messed me up for 24hrs,MAKING ME THINK THAT I have booked tickets,only to be called &told after a day ,that I'll get a full refund as there are no tickets!!! Waiting for my full refund now,But- Thus,preventing me to buy other tickets as the money are held up by them&need the,now buying more expensive tickets because of the delay.Very stressful time only because of them. And to mention,that before I paid on line for tickets,received a call from a man called Russel from this agency,trying to force me to buy £400more expensive tickets! Avoid at all costs!!! Trying to take advantage of customers!!
Fantastic experience: all very good Steven Rogers was very helpfull got me the flight that I wanted at a good price includeing luggage etc many thanks Steven!
Fantastic experience: Professional service that enabled me to book my flight in a timely manor - Aaron the agent was very considerate and patient
Fantastic experience: Aaron Smith dealt with the booking of my flights due to an error on the computer. He was extremely helpful, very polite and happy. First class service from him
Fantastic experience: Steven was exceedingly helpful and nothing was too much trouble for him to help us
Fantastic experience: Excellent customer service! I made a small typo with my middle name on my ticket and they rang me back immediately to check that it was correct. Very grateful!
Dear Sarah, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I received a very quick reply to my enquiry. 'Ist class' service
Dear Andrew, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aaron was a really big help when booking flight tickets!! It was a stressful time booking things alone but they helped me a lot.
Dear Customer, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Nicky did a great job rearranging my flights to avoid 'Californian bushfire' disruptions. Efficient and professional.
Dear Stephen, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Dealt with Aaron who provided a great service and was most helpful on the booking. Highly recommend.
Dear Daniel, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aron Smith, what can I say, a great guy to talk to and helped us book our flights with ease for a great price!
Dear Alex, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Excellent company to deal with. Great customer service particularly from Rose and Simon. Will definitely be using them again
Dear Mark, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I have had exceptional kindness throughout my experience. Professionalism and consideration at its highest with Russell. Helped me successfully book my trip and has gone above and beyond to help me flex my travel. I also didn’t think response time would be as fast! - highly recommend.
Dear Thandie, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Very helpful and attentive. Nicky was fantastic in answering all of my questions and letting me know of any changes to my travel schedule.
Dear Customer, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Steven was so helpful and efficient would definitely use again. Best price on the web also
Dear Steve, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin Rees has been extremely helpful with booking our flights to US, purely word of mouth by my friends, who have been using The Travel House, it was beyond the expectation,keep it up,and our hats off for you all
Dear Prabha, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Excellent service. A quick whatsapp exchange with the team saved me a significant amount on a listed price...
Dear Philip, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin gave me a call after a flight booking and provided me with a better option in terms of airline. Great service!
Dear William, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Honestly so impressed by the service so far- ticket price and route was better than any but on top of that we had issues with our card with booking so we reached out on their much publicized contact details and they answered and helped immediately. We received our tickets within the hour. Best customer service received by a third party flight provider by gat- I see they won awards in 2024! I Will update my review after the flight to speak on the process of checking in with the e ticket.
Dear Customer, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: When a winter storm affected our flight plans, Nicky from The Travel House stepped up incredibly to liaise with the airline so fast to arrange later flights to avoid storm delays. Fantastic service, 5* service!!!!
Dear Dean, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Reasonable prices, fast response and workflow through WhatsApp, second time I’ve used The Travel House. Aaron was great.
Dear Grant, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: l made a mistake while booking online through Austin at the Travel House because of my lack of computer knowledge. They very kindly accepted my mistake and have taken the trouble to refund me. l would highly recommend this company and next time will speak to them directly for any future flights.Thank you Adrian
Dear Adrian, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin quickly and calmly addressed an urgent matter with my flight booking and resolved it professionally. Very impressed and satisfied.
Dear Robert, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: We had excellent assistance with rebooking our travel reservation to extend our return while abroad. Austin on WhatsApp was super helpful and it was all sorted without delays, no automated miscommunications or frustration. Zero fuss and very helpful assistance by Austin. Many thanks.
Dear Alison, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: thank you austin rees!! very very kind and helpful today.
Dear Jayden, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin Rees was so very kind, patient and helpful.. he was able to assist me in a clear and understandable manner and resolved my issue.
Dear Tania, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Negative experience: The Travel House false advertises their airplane tickets with carry on suitcase/additional cabin baggage included. Immediately after I booked the ticket one of their representatives called me to inform me that additional cabin baggage is not included, only a handbag. They asked for 190 GBP more to add a carry on baggage. Scammers!
Dear Luka, Thank you for your feedback. Upon reviewing the details of your booking, it is clear that your ticket was booked without checked-in baggage as clearly evident from the screenshot you shared. Our representative informed you about this and explained that the flight only includes a cabin baggage allowance. Please note that most airlines permit passengers to carry one hand baggage (cabin baggage) regardless of whether the ticket includes checked-in baggage. Referring back to the snapshot you shared, it clearly states that you are entitled to carry one cabin baggage (carry-on baggage) on board, while there is no checked-in baggage allowance included in your booking. The ticket type—Economy Light—comes with one cabin baggage but does not include checked-in baggage for both outbound and return flights. For your understanding, here’s a quick clarification of baggage policies: (- ): This is the baggage carried on board by the passenger. Typically, the allowance ranges between 7–8 kg, depending on the airline, and is included with all ticket types, including Economy Light. - : This baggage is stored in the aircraft's cargo compartment after check-in. The allowance varies by airline, but it is usually 23 kg. Checked-in baggage is only included in higher fare classes, such as Main Cabin Economy, and is not part of Economy Light tickets unless purchased separately. Our colleague tried to explain this to you and also provided you with the price to add checked-in baggage to your booking. We hope this explanation clarifies the situation. Should you have any further questions or concerns, please feel free to email us at @... We would be happy to assist you. Regards, Customer Relations Team The Travel House Ltd
Negative experience: Criminal organisation. Dealing with the sale of tickets for flights we were unable to take. Resistance to all help, false information sent to the airline. Have gathered companies house information, legislation, solicitor contributions and will be escalating. Over £1200 currently held to ransom. Do Not use. Also they ask for a review and to name them as soon as you book which of course is before all the problems begin. This is dodgy also. Regarding the reply. Liars. You suggested we were a no show and only the airline can help. But because you lied on the payment information stating cash rather than card and omitted the fee we paid we couldn't claim through them. Also, as a travel agent the law states you MUST inform customers of any visa issues prior to payment. This information only appears AFTER purchasing. We are following a legal process through a solicitor currently to hold you accountable. I have your full information from Companies House, the full UK legislation governing travel agent operators along with all the evidence from our communication, the airline operators at Heathrow and our payment information. As a company with over 940 thousand pounds of floating shareholder capital is is abhorrent that you operate in such a way as to sell tickets at short notice that require extended visa application processes and then deny responsibility. Please await further communication before trying to cover yourselves on this public forum. We are not the only customers to have received this service from you as informed by the Untied Airlines staff - many Travel House customers have lost money due to your illegal practices. Good day.
**** Regarding the payment process, we would like to clarify that there is no option for a travel agent to settle payment directly with the airline in cash. You made the payment to us using your card, and we subsequently settled the payment to the airline's consolidator via bank transfer. The consolidator then settled the payment with the airline through the BSP (Billing Settlement Plan). These are the only methods used to process payments with airlines. For all online purchases—whether for airline tickets, clothing, furniture, or food—Terms & Conditions (T&C) are an essential part of the transaction. These T&C are provided on our website, and while they can be lengthy, we strongly encourage reading them carefully before completing any purchase. Per our website's T&C, the following advisory was already communicated in your booking confirmation: **:** *"Passport, visa, and/or health requirements can change, and you must check with the relevant authorities (embassy, consulate, etc.) well in advance of your travel. It is solely your responsibility to ensure you have a valid passport and visa (if required). Please note that visas may also be required for transit points in your journey. Since visa processing can take time, we recommend applying for your visa well in advance to avoid any inconvenience.* *Please verify the documents needed for your destination(s). Each destination has its own entry requirements, including visas, vaccinations, etc., which may vary depending on your nationality. It is your responsibility to gather this information. Failure to comply with official regulations will not be considered our responsibility. We urge you to verify all entry requirements for your destination(s) and transit countries, as well as the time required to complete the necessary steps."* Additionally, based on our WhatsApp communication, you acknowledged responsibility for missing your flight due to visa issues. While we understand your frustration, asking for a refund from us under these circumstances is not appropriate, as the missed flight resulted from factors outside our control. We maintain records of our communication, which reflect this acknowledgment. **************** We also suggested contacting the airline directly to request a refund as an exception for your non-refundable ticket. Unfortunately, as a travel agent, we are unable to process refunds on non-refundable tickets unless directed by the airline. Regarding your email indicating that the airline stated the payment was made in cash and was therefore not visible to them, we find this statement misleading. Payments for tickets are processed exclusively through the BSP (Billing and Settlement Plan), which is the standard method used by travel agents. It is implausible that the airline does not have a record of the payment, as all ticket payments are routed directly to the airline through this system. This suggests the airline may have redirected you to us rather than considering an exception for a refund. As outlined in the advisory included in your e-ticket and confirmation email, the responsibility for checking and obtaining the required visa lies with the passenger. We regret that your flight was missed due to visa-related issues, but we must reiterate that it is the traveler’s responsibility to ensure all necessary travel documents are in order prior to departure. Please verify the documents needed for your destination(s). Each destination has its own entry requirements, including visas, vaccinations, etc., which may vary depending on your nationality. It is your responsibility to gather this information. Failure to comply with official regulations will not be considered our responsibility. We urge you to verify all entry requirements for your destination(s) and transit countries, as well as the time required to complete the necessary steps." Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Mr. Aaron was an excellent customer service representative. He is a patient fella.
Dear Prince, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: So efficient! Very quick response, help and friendly attitude. Very impressed. I was chatting with Austin.
Dear Savannah, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Very fast and quick serve, Aaron was awesome and got me the flights I was after so quickly, everything was sorted within 1 hour of my first email. Great service.
Dear Gary, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Negative experience: Advertise fake cheap flights via search engines like momondo etc - then when taken to booking page ask for your personal information > once they have that decline the flight > get a phone call from a call centre based overseas saying sorry that flight is not real would you like this other flight at 30% more. Multiple calls. Same flights hours later still up on comparism sites - SCAM. Avoid this company like the plague - everything that is wrong with booking flights.
Dear Stuart, We regret that your experience did not meet your expectations. Please rest assured that we always strive to provide our customers with the best services and deals. You are a valued customer, and we put in our utmost effort to arrange the best options for you. After thoroughly investigating the matter, we found that your booking was declined due to a price fluctuation. Airline ticket prices depend on availability, and the fare you initially viewed was available at that time. However, when you refreshed the page and attempted to book, that fare was no longer available. Later, the same fare reappeared as the airline released held seats back into inventory. This fluctuation occurs because airlines frequently update their inventory, and these changes are reflected on booking platforms. Unfortunately, this resulted in the decline of your booking, and we deeply regret the inconvenience caused. Please be assured that we take your feedback seriously. We are actively working to minimise such issues and improve our systems to ensure a smoother booking experience for all our passengers. Thank you for your understanding, and we truly appreciate your patience and trust in our services. Warm regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin resolved a minor issue quickly, in a friendly, professional manner and my flights were booked without delay. Email correspondence and response was very fast and my airline ticket was received within a couple of hours.
Dear Paula, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: The service was excellent the booking of flights very easy and follow up assistance from Aaron was first class.
Dear Peter, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin was extremely helpful when booking my flight and answered all my questions I had
Dear Craig, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Excellent service from the team at travel House for our Caribbean flights, including personalised and efficient handling of an airline schedule change by Rose.
Dear Customer, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aaron is really sweet and helpful and helped me out with my flights , big thanks to him
Dear John, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Fantastic service, I spoke to a man named Aaron Smith who was so helpful :) Would 100% recommend !
Dear Chloe, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aaron Smith was very helpful and made the experience easy
Dear Yaw, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Steven Rogers Excellent customer service. Highly satisfied. Big thank you to Steven for the help and service!
Dear Yein, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Customer service is amazing, fast and very empathetic. I talked to Sofia while extremely paranoid, and she helped calm my fears right away. 10/10
Dear Alyssa, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin was very helpful in finding me suitable and affordable tickets.
Dear Keisha, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Great service, Stella was also available on whatsapp during the weekend too for any questions. Received my booking ref within 3 hours after booking a flight within the next 7 days.
Dear Wassif, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Prompt response by Sofia today regarding a query on my online booking regarding baggage
Dear Richard, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aaron smith attended to me via call when I was about to book my ticket. He was quite polite and helpful and above all patient with me through the process as he advised accordingly. Thanks Aaron
Dear Collins, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin was most helpful in booking exactly the flights I wanted
Dear Sinclaire, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Very straightforward dealing with Travel House for our flight booking to BKK. I initially had a snag with my card payment but Ronny kindly agreed to hold the price for me until I could sort out the payment. It was also a better price than I was offered by another agent.
Dear Timothy, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Great service. Austin Rees called me back with a better priced flight and booked straight away.
Dear Rhea, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: In the process of booking a last-minute flight, Ronny Brown delivered exceptional service by not only finding the flight but also confirming and correcting an error I had made. Highly recommended.
Dear Customer, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Negative experience: I called up on the evening of November 21st when I was looking to book my flight. I had encountered an issue when attempting payment as it was declined. I then tried to book the same flight using an alternative card but at the payment page it kept just displaying BOOKING DECLINED in capitals and no further possibility to enter the new card details. I tried to complete the payment several times but the same thing kept occurring and when looking at the main search page prices had since gone up but on the payment page I had managed to maintain the same price. After speaking to a representative over the phone they told me the flight must have sold out at that price despite the fact that I was telling them it was still appearing for me and they informed to just book another. I booked a slightly later return flight which I did not want to do as the earlier one worked out better for my journey. Immediately upon booking this the earlier one enabled me to proceed with payment so I called back to explain once again and was just told there was nothing they could do. So I was disappointed with the lack of customer service and misinformation plus there was no assistance other than being told to just book the different flight and a more expensive one even though the lower prices were still appearing for me. The later return flight will impact my travel journey home dramatically so I am therefore very dissatisfied with the service as I reached out for support and assistance prior to booking.
Dear Customer, We are not able to track your booking or communication due to lack of info. We request you to provide passengers names that was provided for your booking, and your email ID through which you communicated with us. Please email us with the details at [email protected] Warm Regards, Customer Relations Team The Travel House Ltd.
Fantastic experience: Always very professional and helpful and you always receive a quick response. Nicky helped with a couple of queries and has ensured I have all the necessary information to check-in to travel.
Dear Debra, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Steven Rogers saved me from buying restricted seats for my family. He was able to advise the best deals and book our seats for us too. So happy to have booked through The Travel House
Dear Monique, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Just booked flights and accomodation with The Travel House. Everything has been confirmed via the airline and hotel. The service has been excellent. Jonathan from the hotel side responds very quickly to emails. Thanks
Dear Michael, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: At first I was unsure about booking through a third-party for our trip, but we decided to go through with it and we have dealt with Rose who has been so helpful and communicated excellently and helped with all of our questions.
Dear Ryan, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Was speaker to Russell Dave about flights to Miami he was very professional at his job and I received all information very quickly i am very happy with the service I received
Dear Christine, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I am a seasoned travel and this company is absolutely amazing, first booking with them and I am so very pleased with the price and service - highly recommend!
Dear Sheetal, Thank you for your valuable feedback and time. Your insights are greatly appreciated. We're thrilled that you had a satisfactory experience. Your feedback serves as motivation for us to uphold our standards. We eagerly look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Quick response in issuing ticket and reply to enquiry. Staff Stella Samson was helpful giving accurate pointers to my enquiry. Good customer service!!
Dear Customer, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Booking flights was very easy. Staff very helpful.
Dear Clive, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Exceptionally helpful customer service from Steven Rogers who I spoke to on the phone in order to book flights for my elderly father. He went beyond to ensure the flight could be as smooth as possible. I’d highly recommend this travel firm.
Dear Kajel, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Aaron was really helpful in changing my flight. Thank you
Dear Olwen, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Steven Rogers was extremely helpful, and managed to source the best priced seats on the exact flights on the exact dates that I required. No hard selling of other flights I wasn't interested in.
Dear Ian, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Very efficient. They even managed to rebook my cancelled flights without any hassle which put me at ease. Thank you Nicky
Dear Customer, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Bought with Ronny Brown, really good customer service. Plaid a price for a flight and later that day we talked and he managed to get me a better airline for the same price.
Dear Douglas, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Very detailed and swift response..Steven was very helpful in explaining the options available and gave me the best prices and options. I will be back for other bookings
Dear Jennifer, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Amazing response time and professionalism especially 'Stella samson' was a massive help.
Dear James, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Made a booking for two. Prices were very competative. Confirmation came through straight away and tickets followed through a few hours later (tickets were booked late at night). Superb service, and would definitely use again. Only gave 5 stars, as there are no 6 stars!
Dear Customer, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I had a last minute amendment to be made, Called up and the lovely Stella Samson took care of us and made sure we had the correct details and send out the e-tickets within minutes. Top Service indeed!
Dear David, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Have booked to fly to Australia in January 2025. This company were very helpful and my tickets came through very quickly and they provided lots of important information. Would recommend this company.
Dear Amanda, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I found The Travel House very helpful. I had difficulty paying for my flight, there was a problem at the bank end! Stella, at The Travel House, was extremely helpful and eventually suggested that I paid by BACS. Thus solved the problem and I'm now looking forward to my trip. Thanks, Stella
Dear Heather, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: The service received was incredible - fast, helpful, and resolved first time. I’m not one to often right feedback so when I do, it’s testament to the excellent service. A big thank you to Stella Samson for all the help and guidance! I’d definitely recommend.
Dear Sanjay, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Cannot recommend them enough. They offer very competitive prices. Stella Samson was super helpful and very quick to respond and assist with the questions I had regarding my booking. 10/10.
Dear Abdullah, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Positive experience: Steven was very kind and helpful and extremely patient!
Dear Michael, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin was very quick and efficient with his support, he understood what my query was and took immediate action
Dear Rubaiya, We are delighted to receive your kind review. Your feedbacks motivate us and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I just want to say a big thank you to Austin for his help in sorting out a complex booking for my trip to USA. Thanks again for your help.
Dear John, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Ronny was very helpful when my payment didn't go through and immediately helped me rebook the tickets every step of the way
Dear Alex, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Ronny was amazing! He was very patient while booking a business trip for four people to Mexico. There was a last-minute change where one of the travelers had to fly in on Sunday instead of Friday. Ronny ensured that all of our needs were met and secured the best price possible. If you need assistance with bookings, ask for Ronny—he's the man who can make it happen! Thanks, Ronny, for your professionalism and great communication. You made this last-minute booking stress-free and easier than if I had booked through another service. I will definitely be using your services for all future bookings!
Dear Andrea, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Negative experience: The worst customer service ever seen in this business. It may look a bit cheaper in flight searches but it would cost you more when it comes to any issue, such as flight delay, cancellation, or any unforeseen issue caused by the airline, you would not have any support. I had two experiences and these guys let me down. They do not care, diverted me to have direct contact with the airline whereas airline customer service does not deal with agency-sold tickets! disgusted
Dear Customer, We are not able to track your booking or communication due to lack of info. We request you to provide passengers names that was provided for your booking, and your email ID through which you communicated with us. Please email us with the details at [email protected] Warm Regards, Customer Relations Team The Travel House Ltd.
Fantastic experience: Excellent personal support when we wanted to add two people to our journey. Wholly recommended!
Dear Peter, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin Rees was amazing, very fast communication, was soo helpful! Would defo book via Austin again! Thank you so much Austin!
Dear Sabrina, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Thank you for your diligent service and prompt delivery of E tickets. Highly recommend.
Dear Simon, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Rose at the travel house has been very helpful and kept us informed. She is very responsive and has answered any questions I have had. Thank you
Dear Pauline, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Just received wonderful customer service from Sofia at Travel House. There was a slight error on my e-tickets and she sent correct ones within minutes. The whole booking process was very easy and prices are very competitive.
Dear Tina, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: So helpful and knowledgable. Helped me woth booking a nee flight and also amending another. I was able to do everything over whatsapp and coordinate with family members. So grateful thank you. Would highly recommend!
Dear Oliver, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Nicky from the Schedule Change Team was incredibly helpful when the airline changed our flight times. Thank you, saved me a fair bit of stress.
Dear Dermott, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Austin is a very competent employee. He care the client needs and responds very quickly. I ‘m very pleased with his work.
Dear Ka Yi Chin, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Positive experience: When I came to check up on my booking on the airline website, shortly before our travel, I came up with a couple of queries. They were answered very promptly and capably by Sofia. Though thinking about The Travel House more generally, it would have been helpful to know that I would not have a seat reservation unless I asked them to make it for me!
Dear Rosalind, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Great value flights on British Airways long haul routes. Sofia was also very quick to answer my query post-booking. Would recommend.
Dear Nicholas, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Amazing help from Rose. My flight had been cancelled and Rose promptly updated me and gave me plenty of options. Will definitely use travel house regularly
Dear Nadim, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Nicky helped us resolve some issues we had with flights quickly and efficiently. Thank you!
Dear Maryam, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: Had a great experience booking my flights with travel house. Especially Nicky is so cooperative and understanding. Recommended 10/10.
Dear Ayesha, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: The Travel House have offered fantastic customer service. Special mention to Nicky.
Dear Neil, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I want to give special mention to Russell of The Travel Shop who provided an excellent service and found the trans-Atlantic flight we were looking for, within our budget - all very swiftly. I would thoroughly recommend him.
Dear Scott, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Positive experience: I have used this company twice in consecutive years to book flights to Jamaica during the festive period. Today I dealt with Austin. He was very patient, helpful, and informative. Evelyn Liston
Dear Evelyn, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
Fantastic experience: I only ever fly thro The Travel House as they are unbeatable in price and service .. if I ever have a question they are quick to respond the young person who helped me today was Austin Rees and he was truly so patient and answer my queries so quickly Many many thanks G Lees
Dear Gaynor, We are more than pleased to know that you had an amazing experience with us. Such feedbacks motivate our staff and helps us in improving our services further. Thank you for choosing us!! Warm Regards, Customer Relations Team The Travel House Ltd
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