We Know London

Fantastic experience: I arrived at Heathrow after 20 hours travel to find my coach to Wales was cancelled. So jet lagged I didn't notice We Know London clerk sold me a train ticket to Newport Essex instead of Wales!! They were so kind and fast at giving me a refund after I posted them the unuseable ticket. Really grateful as the ticket was expensive. Thanks.

Negative experience: Awful service. Booked early morning. After a long day of travelling. Arrived 15 mins earlier than asked for and didn’t wait.

Fantastic experience: perfect service and a very good communication.

Fantastic experience: Great and helpful staff Exit at arrivals, looking towards glass panes take your right, there you'll find Weknowlondon help desk.

Positive experience: We had an issue with the Heathrow Express not running after we purchased return tickets, I emailed customer care, I got an immediate response, they resolved the issue and gave a refund in a very prompt and efficient manner

Negative experience: I booked days in advance but when I arrived there were no drivers available. An uber was called in place. I waited over an hour for an update and waited an additional 10 minutes on another party to wrap up at the info desk before I could be escorted to the uber booked on my behalf. I would not recommend booking with this company.

Fantastic experience: Bozena was very helpful. Installing the sim was effortless. Very knowledgeable.

Fantastic experience: We booked the Radisson Red Hotel prior to flying to Barbados. We used We Know London for our transfer to Terminal 3 and return. Excellent service. Kept informed of where driver was and when he would be arriving. Would happily use again.

Fantastic experience: Superb customer service. I had to cancel at short notice and the staff were so friendly and professional. They even refunded my pre-paid ride. Highly recommended.

Fantastic experience: I have used the airport transport service twice and it was brilliant! An especial thank to the driver who picked me up at Heathrow on September 28th and 19.38 hours - Owura-Kwadwo Owusu. I was injured and he was courteous, kind, professional and I appreciate the help he gave me hugely. Thank you :)

Negative experience: Total rip off, made us pay 65£ for an Uber ride worth 30£

Fantastic experience: Despite our flight delay the driver was sent out again to meet us at T5 LHRW with clear instructions. Very amenable driver - Samson. Excellent customer service & communication was great. Highly recommend them if you need transport from your hotel to the terminal or vice versa. Thank you.

Negative experience: Absolute scam, steer clear of these rogues. You can find much cheaper options at the airport or with Uber that are far more reliable, cheaper, and ethical. We booked a private car from Heathrow as they are the Radissons preferred partner, turned up at the airport after travelling 30 hours from Melbourne and it wasn't there nor booked. We then waited at their desk for an hour to then travel 5 minutes. You have been warned, don't get scammed like we did as they have no customer service and won't refund.

Negative experience: I prebooked a service to get to a hotel 10 minutes away from the airport. After 45 minutes of saying the driver was 10 minutes away they finally got another driver. Their driver was hopeless. Their systems are hopeless and their maps are rubbish

Fantastic experience: We recently flew from the US to Heathrow. Upon arrival we asked a help desk if there was anyone who could drive us around London. We were so lucky, because Andrew from We Know London picked us up and was really wonderful! We only had a short time but he made sure we saw some of the highlights for my first time in London. We will absolutely use your service next time we are in London. Andrew was friendly, kind and so helpful! Thank you for this great service!!

Fantastic experience: Excellent shuttle service between LHR terminals and airport hotels with very good drivers and spotless vehicles. Helpful staff at the WKL booking desk. I highly recommend. My driver, Owura-Kwadwo, was very professional and well organised, and helped me with my luggage.

Fantastic experience: We have returned from our UK and European vacation. I wanted to write a quick note about the great service we received from your company when we arrived in London on 31 July. Our driver, Bill, was punctual, friendly and professional. He navigated the busy traffic from Heathrow to Central London with ease, allowing our tired minds and bodies to rest from an overnight flight. He made a point of showing us some key highlights as we went through the busy city. We took Bill's recommendation to spend some time in the Borough Market, which was near our hotel and unbeknownst to us. We had an excellent afternoon at the market thanks to Bill.

Negative experience: AVOID HERE AT ALL COSTS I was charged £25 for a £15 prepay O2 sim card. Can’t believe a company full of scam like this operates in London. Hate to even give one star.

Fantastic experience: I was very impressed with Maya’s courtesy and professionalism in dealing with my questions. Maya went out of her way to help, a pleasure to meet her. Warm regards, Patrick

Fantastic experience: I bought return tickets on the Heathrow Express and thought I had lost them after our journey into Paddington. I contacted the Company and Kristina looked into my problem and was at the point of processing a refund for the return trip when I found the tickets. Feeling very embarrassed I let Kristina know that I had found them so there was no need for a refund. She was very understanding! Based on my experience I would recommend this company to any travellers. Thank you Kristina

Fantastic experience: Great experience. Prompt pickup and return to flight in time. Excellent option for families with kids and luggage. Great customer support on the phone line as well.

Fantastic experience: Amazing service friendly helpful driver very punctual would definitely recommend car lovely and spacious 4 adults 4 large suitcases and backpacks plenty of room Thankyou for getting us safely to our destination

Fantastic experience: Used a taxi from the Radisson Red to LHR T5. The driver arrived on time, was courteous and very helpful. The fare charged was very reasonable and on a par with other services we have used in the past. I would have no hesitation in using the service again or recommending it to others.

Negative experience: Do not use this shop at all. I bought a coach ticket with return with them and the driver told me it was not valid when i was returning to the airport and made me get down from the bus. I had to buy a new ticket in the following bus and almost lost my flight . Avoid at all cost. It's better to. Get some cash from the atm if your card is not Supported. Do not use this shop. Theh also charge extra fees

Fantastic experience: Used WeKnow for transfers to and from Heathrow T3/Marriot Windsor. Service was outstanding. Drivers both times were very friendly and professional and the vehicles were spotless. Booked for shared transfers but both times was just us as a couple. Won't hesitate to use them again. As an additional comment - the service for future bookings has also been outstanding - Milena deserves more than 5 stars if that was an option!

Negative experience: Better to avoid. These guys are just a middleman earning a commission. If you need a taxi - go straight to the taxi line or order an Uber yourself. They waisted 30 minutes of my time to get me an Uber and I almost missed my connection at London City Airport. I don’t feel like they were fully transparent and honest with me.

Fantastic experience: Used the shared shuttle taxi from Delta Marriott to Terminal 5, driver was punctual went over and above even waiting for people who were late! On arrival at Terminal 5 on our return, we found the desk easily and the driver was with us within 15 minutes in a very comfortable car. He took charge of the luggage and delivered us back to our car at the hotel, loading our luggage for us. He was extremely polite, friendly and courteous. Wouldn’t hesitate in using the service again and highly recommend.

Negative experience: Extremely rude and no Empathy. We waited 8/9 Hours because of BA flight got delayed and we did not catch the Connection flight. Horrible support! very rude and Bad behavior. Even If it does not appear on their Screen, they still could be respectful and looking for Solution since BA dropped us there After Hours chaotic Organisation.

Fantastic experience: Shaliska was extremely helpful and professional assisting out inquiry. We have very positive experience. Thank you so much.

Fantastic experience: Today I was served by Sabby and am so so impressed. He was so incredibly helpful, efficient, kind and knowledgeable. I was stressed about before finding Sabby and receiving his help and am now all my issues are resolved and I’m completely stress free. He is the best!!!

Fantastic experience: The cars are clean, the drivers polite, courteous and talkative. The service is first rate. Highly recommend.

Fantastic experience: Hussein was so helpful after two hours of trying to find out why i prepared pickup didn’t arrive to bring us to our hotel Thank you for helping us so promptly

Fantastic experience: Sabby was super helpful and patient. Thank you Sabby.

Fantastic experience: There customer service is outstanding. Will use them again! Was very easy to get a hotel & car at the last minute when we missed our flight connection.

Fantastic experience: Top class customer service! Maya was very friendly, welcoming and informative! Last time I was in London in April Maya looked after me then too. She is a credit to your organisation

Fantastic experience: Neel sold me a bus ticket at Heathrow to Exeter and then changed it to Newton Abbot - no fuss, great service, very courteous - a good employee !

Fantastic experience: Romneek Singh was very helpful, kind and professional!

Fantastic experience: Excellent and quick service by the staff (Sabby) in getting us a cab that fits all the luggage we had. Happy to recommend their service kiosk in heathrow airport.

Fantastic experience: Excellent service and travel guidance by Sabby at Heathrow Terminal2 - very quick, kind and helpful with practical advice for our groups travel, truly appreciated. Thank you very much

Fantastic experience: Isobela, we want to thank you so much for all your help yesterday. After our huge flight from Australia, and feeling quite jetlagged, you helped us make sense of which phone plan we needed, explained it so clearly and patiently and installed the SIM for us. We really appreciate all your help and the time you took to find the product that was best for us. Many thanks.

Fantastic experience: The online booking process was easy! And when we had to update due to rental plan changes, the email option was flawless. Our driver made sure we found the key lock box and got into our rental before leaving - even entertaining our kids while we called the rental agency. Awesome customer service start to finish!

Fantastic experience: Deepak was very helpful, knowledgeable and friendly. Helped us get a package for our full stay here, with ease. Amazing staff and willing to go the extra mile to help us on our way

Fantastic experience: Sabby was very helpful, polite and professional. He helped me on 17th April afternoon with a taxi. He is an asset to your company

Negative experience: Evil employees, incompetents and liars - avoid at all costs. Main entrance from Heathrow Terminal 3 building to the Central Bus Station is closed due to flooding. These guys station their booth next to it, and when I ask about how to go to the station they say they can sell the ticket for the same price and without queues, and then tell me how to get there. Pressed for time, I do buy it and start rushing to later realize they booked it for a different destination than I requested and they charged an additional 5£ for "booking fees" for their services. Eventually, I paid 34£ in total for nothing, since I was late to where I needed to go and had to buy the ticket again.

Fantastic experience: Prompt and professional service provided by Iftikhar. Car immaculate. Will use again.

Negative experience: Don't use their train or underground ticket service unless you are desperate. If you have a debit card then you can use the ticket machines which are there near to this dealer. Unfortunately I had only cash on me. They charged me additional amounts like booking fee and cash handling fee without informing me about it on the first place. Unless you ask for the receipt you won't get one from my own experience. I paid 19.40 pounds for a train ticket which actually cost 15.90 pounds.

Negative experience: Went to this company at airport to ask about options to get to my hotel. The person working said I have to take uber (it was Christmas, so train options were limited). I said I'd wait as the price was over 70 pounds (74 I think), but she was pushy and said prices would only rise and I need to book right away. I asked if the price would be the same if I booked myself, and she said "yes", so I let her book as I was carrying a lot of things. As soon as I got into the uber, the driver asked me about this service and asked why I didn't book myself. He said the price was 40 pounds, and they charged me an additional 20-something to book for me. I checked myself, and he was right. I contacted We Know London, and they basically said the uber driver was probably wrong/didn't acknowledge the part where I said I checked myself too. Just book yourself/don't go to them if you have a question-you will get ripped off.

Fantastic experience: We used their eShuttle service twice to get us to and from our hotel to Heathrow. On both occasions the drivers were very professional, helped with bags, met us in the arrivals hall. Highly recommended.

Fantastic experience: Excellent service by Awais to cater for our family of 5 adults and 2 kids, covering from Taxi from Heathrow to Liverpool (yes 4 hours away!), getting us the London pass (all the benefits explained very clearly so we don't miss out on things like e.g. no need to line up at sites and the actual cost savings), and lastly for our Airport pick up 2 weeks later from King Cross to Heathrow. All up we spent about GBP 1700 but it would have costed us the same anyway should we gone with our original plan of taking Tube, not to mention the hassle of pushing 8 luggage around London tubes. Thanks and will definitely use again!

Fantastic experience: What a great service we had today from Kalpesh Patel driving a Jag Ipace from We know London. Arrived at LHR Airport , went to the info desk in Terminal 3 and booked the ride on line for 20 minutes ahead. On time , friendly , professional , smart and gave exceptional Received message to confirm driver and vehicles details who met us at the desk . What a nice man and ambassador for this company Kalpesh was. Please pass on our thanks to him and we will recommend your service where we can - well done all , great service all round

Fantastic experience: Maya was absolutely fantastic at Heathrow, a credit to your company, we are in our 60’s and she helped us with travel arrangements, changing SIM cards , internet problems etc. lovely to have that to arrive to after 16 hours of travelling. Thankyou Maya x

Fantastic experience: A big thank-you to Milena E and We Know London for your help in locating my car transfer receipt so that I can request reimbursement from my employer. Your cars and drivers were great, very prompt and helpful, and your customer service staff is excellent! I will definitely use your service again on my next trip to London!

Fantastic experience: Pre ordered and paid for taxi. Which was Very reasonably priced, From hilton hotel t5. To Heathrow terminal 5. . We recieved a txt to say driver was on his way with little map showing his route, drivers name and reg of car. The car arrived, brand new electric jaguar I pace, and the driver was extremely polite. Would definitely use again and recommend

Fantastic experience: One of the cheapest taxi services we found from the hotel we stayed at near Heathrow, absolutely fabulous service, pick up was on time, really great text message service to let you know your driver is coming so not left wondering if they will turn up. On return, we went to the we know desk, slightly earlier than I'd booked but our driver was with us within 10 mins, insisted he wheel our cases to the car, what a gentleman! Wonderful prompt service at a great price, will most definitely recommend to anyone else needing a taxi around the airport area!

Fantastic experience: Excellent service. The drivers were at the right place at the right time, the journey was as short as possible and the drivers were very friendly and polite. What can I ask more? Thank you all!

Fantastic experience: I used the Heathrow Express - from London Heathrow to Paddington Station for the first time on September 12. (First time to London as well). All of the staff were exceptionally friendly, helpful and the train area and the trains were immaculate, safe, well lit and on time. LOVED the experience. I needed to contact their customer service division from their website / email and Sonia was extremely helpful. Highly recommend this economical, efficient transportation service to business and tourists alike!

Fantastic experience: Just a quick note to recognize your customer service representative Maya on the arrivals level at LHR terminal 2 on Sept 18 6pm I was lining up to buy a SIM card and marveled at her ability to pleasantly and efficiently manage 2 - 3 needy customers simultaneously. Once I got to central London I realised I had left a wallet on Maya’s counter containing credit cards, meds and other personal essentials. One call to you LHR number got me a human who immediately connected me directly to Maya who had my stuff and was waiting for my call! I just passed thru t2 on my return (Sept 20 5pm) - maya was there, greeted me by my first name and produced my wallet. Top marks to a some amazing customer service

Negative experience: Hi I booked uber with you and uber didn't show up and when asked for refund he said to email customer service I been emailing them multiple times and no response I called your desk and same thing told me to email. It very annoying that it's not any phone number to call customer service.

Fantastic experience: Amazing service, great way to get on your feet with sim cards and transport when you first arrive in London.

Fantastic experience: Fantastic service, they kept me notified like when my driver was en route and had arrived. Highly recommend them- a big shout out to my driver, Pavel, who was really professional and polite! :)

Fantastic experience: I would like to say a big thank you to Haryreet. She saved our day, by helping us with booking hotel and the taxi. Thank you very much for your great help.

Fantastic experience: Ish was fantastic! There was a bit of a change with my flight times and Ish was readily available to come when I arrived. The ride and assistance was great.

Fantastic experience: Mausam doing excellent job. She us very helpful and Supported Doing good job, very smart and very fast.

Fantastic experience: Sabby was very courteous and tremendously helpful after my flight was cancelled due to weather. He assisted me with finding and booking a hotel as well as transportation to and from.

Negative experience: Pre-ordered a 3sim-card with 100GB of data ready for a week in Europe. Paid £35 and collected and had it fitted at Heathrow T5. Worked well for 2 days and then stopped. Complained 10 days ago and still waiting for a response. Looks as though the data plan was never set-up and I just had £20 of credit loaded that cost me £35 and quickly ran out. I've had to buy my own plan and hope for compensation. Poor service - and recommend you check that data plan has been set-up correctly.

Negative experience: AVOID AT ALL COST Scam, bought a simcard with supposedly 100GB of internet on there, was actually a prepaid card with credit equivalent to 400MB, realized it in the middle of London.

Negative experience: Took ages to find the SIM and then it didn't work after they installed it. I had to go to an O2 shop to fix it and get it wirking. It should be called we know how to ripoif tourists as I paid £40 for a £30 Sim card.

Negative experience: Atrocious customer service, don’t bother relying on them for wifi routers and definitely do not pre-book one to pick up at their kiosk if you have to get one from them. Despite pre-booking a router, they told me they ran out of routers in a rude manner and forced me to run all the way to another terminal to get one. The supposed convenience of booking a router in advance is void if you’re being forced to run all the way to another terminal to avoid losing the money you paid in advance.

Fantastic experience: On arriving at Heathrow Coach Station after a long flight, we learnt (eventually) that our National Express coach service to Cambridge had been cancelled. As there was no representative of National Express present our only help came from Luke from We Know London. He went above and beyond to help myself, husband and other stranded passengers to secure seats on next available coach. We were all very grateful for his help, he is certainly an outstanding employee, so glad he was there for us.

Negative experience: A complete Rip Off, I must say and I am surprised why authorities at Heathrow are not taking a notice of it. I paid 169 euros to go to Gatwick Airport as I was trying to catch a connecting flight from Heathrow. They charged me and it turns out to be they booked an Uber X car for the job. The driver got paid 50£ for the journey. Their member escorted me to the Uber car. They are the biggest scammers at Heathrow, they just cashing up for the counter they have outside the terminal, Be aware !!!!

Fantastic experience: Great & easy way to book a transfer to LHR airport in London! It cost me 32£ to Uber 15 minutes to my hotel, and only 5£ to use We Know London to get to the airport. Will only use We Know London from now on!

Negative experience: You need to be careful using this service with WeKnow Travel Services. Do not book uber with them because if the driver ends up canceling on you or can't make it they do not have proper arrangements to refund your money. Took me almost an hour for them to refund me while I waited there. Also innapropriate customer service . And all this after they charge you close to £50 over the uber price. A

Fantastic experience: I was really impressed with the service I received from WKL. All the staff were excellent - very, very helpful. I booked a return journey to and from Heathrow and was kept updated on each step of the arrivals of my drivers, who were on time, very smartly dressed and spotlessly clean cars, friendly and helpful. Huge thanks to drivers Tom Joseph and Andrew Olufemi, and Sonia who responded to all my queries and emails.

Fantastic experience: Brilliant service to and from Heathrow Airport. Very efficient and friendly drivers who took great care of us. We would certainly recommend this company and will definitely use them for future journeys.

Negative experience: Not very happy with my drive from Heathrow with WeKnow. Price was a bit high, but I wanted to pay for the convenience of a booked cab. My flight arrived early and I was pleased to see that WeKnow had moved the booking forward. However when I arrived the desk tells me that my driver will be about 15 minutes. Its actually closer to an hour before my car arrives. What is the point in booking a slot, paying a premium, all upfront, and asking for flight details if the driver isn’t going to be waiting for me? On the positive side I can’t fault the ride, very smooth and professional.

Fantastic experience: Accurate, 7£ is a good price for 8 minutes drive from Hilton Heathrow T5. Nice electric car and good driver

Negative experience: I brought a ticket from Kings Cross to Royston at We Know at Heathrow. Price of ticket would have been 17 pounds if I had taken it at Kings Cross...I was charged 24 pounds here. Avoid this place...you are better off googling for travel information & buying directly from the train operators rather than paying extra here.

Positive experience: I was running late because of the customer in front being incredibly slow. I didn't dare say a word but your staff Mrs Bozena went the extra mile to reach out to me where another staff couldn't (or won't). I managed to get the next train. Thanks v much Bozena!

Positive experience: I booked a coach ticket from We Know London at Heathrow bus station. The staff were polite but failed to disclose that they were changing me a £4 service charge which was not reflected on their receipt. I went back and requested a proper receipt which they kindly provided. I explained that it would be good manners to inform customers that they were changing a booking fee as they failed to mention this.

Fantastic experience: Mr. Wasim Abdul was very kind and helpful in hiring a taxi and guidance, it means a lot for people like me reaching UK for the first time. Thank you very much Mr Abdul, please keep doing the same.

Negative experience: Huge UBER sign at London Heathrow airport. In addition taken to this "Uber" location by Wilson James airport transportation (for the handicapped). Asked for an Uber, told price of 26 GBP. Later learned transportation not Uber as requested but WeKnowLondon instead. This bait (with huge Uber sign) and switch to very expensive We Know London car service for a less than 1 mile ride brings to mind actions that can be categorized as fraudulent. Be very careful when booking a ride with this company. Do not be taken advantage of like I was.

Fantastic experience: Excellent service. We arrived late at the airport and Shabby was really helpful.

Fantastic experience: Bright and early at terminal 5 Heathrow Airport this morning….My mother and I was served and helped by an excellent professional caring lady called ‘Bozena’. We were really impressed by her professionalism and caring nature to make sure we knew where we were going into Cardiff Wales …. So refreshing. Especially after travelling internationally….Thank you

Fantastic experience: Took a ride to LHR T5, hassle free, nice car. Driver Tsegenet is awesome, very friendly.

Fantastic experience: The lady at the help desk at Heathrow was kind and incredibly helpful, and my taxi driver Tess is a beautiful lady, lovely to talk to during heavy London traffic ☺️ Couldn’t commend her enough

Fantastic experience: I can't thank Ms. Anna enough for the help she provided. She's really amazing and lovable employee. I hope the best for her.

Fantastic experience: Sabby from Heathrow T5 was kind to help my mom and I with booking our coach from London to Coventry. Also would like to say thank him for giving us good advice in taking the coach instead of the train.

Fantastic experience: Excellent customer service. Mr. Hussein was very knowledgeable and he answered all my queries.

Fantastic experience: The customer service person kartik was very helpful and professional in providing all information about trams, coaches and taxis. The process of booking was smooth and fast.

Negative experience: Really bad experiencie, I paid 137 pounds for an Uber from Heathrow to Gatwick when normally is paid 90 pound máximum.

Fantastic experience: The assistance I received from George was exceptional! Professional, friendly, very helpful. He went above and beyond. I watched him with customers before and after me- this was consistent excellent service! Please find a way to recognize his efforts!

Fantastic experience: In early December we arrived at LHR and were trying to navigate the best transport options. Ryan Chraim noticed our dilemma and approached us, he was friendly, patient and to the point in understanding our requirements. He quickly identified the best value option, assisted with setting up the App, booking and directed us to the meeting point. Great service experience from this young man who is a terrific representative for LHR, London and @weknowlondon!

Fantastic experience: On arrival at Heathrow Airport I could not get an Uber so Sabby who worked on the information desk went to great lengths to help me and even stayed beyond his shift to make sure I was finally taken home safely. Sabby was extremely caring , helpful and polite, I would like to commend him as an amazing employee. Thank you Sabby for your kind help.

Negative experience: Terrible service, always late There is no point in booking the car for a specific time or telling them your flight number. They only send the driver when you go to their desk. The clock starts ticking then. And they don’t tell you that. Hope that the driver is somewhere close by but he never is…they charge you if you keep them waiting but I am not sure why they don’t refund you when they keep you waiting

Fantastic experience: Harpreet was very helpful with booking a taxi for us from the airport into town. She was patient and thoroughly answered our questions. All went well. A great experience especially since we weren't sure what the best options would be upon arrival.

Fantastic experience: I used this service 3 times in my recent trip to London and it’s the best and most reliable way to get to and from the airport. Fast, efficient, and accurate! I wish I could leave a review specifically for my 3 drivers but the link provided in the automatic email doesn’t work. They were the best though!

Fantastic experience: Harpreet was helpful in helping me amend my ticket when I had difficulty amending it myself.

Fantastic experience: Great customer services by NAMAN and HARPREET. They solved my queries with a big smile. By far the best customer experience from them.

Fantastic experience: Big thanks to Sabby at Heathrow for organising my family a quick Taxi on the 27th Dec. Sabby was awesome, such a nice guy and delivers an amazing customer service. Top man, hope to see you again soon Sabby and happy new year!

Fantastic experience: Good morning, I wanted to take a moment to write you about our fantastic driver this week: Mr. Lachezar Balabanski for job reference 351809. He walked into LHR arrivals to help find us (your help desk was under construction:-) and Lachezar got us early to our destination. Please let Lachezar and his supervisor know we greatly appreciate him driving us and we will gladly ask for him again. Very Respectfully, Justin Hickman