Bourne Leisure Ltd

Negative experience: Cannot recommend any more. I have spent many years coming to Warners Hotels, mainly Nidd Hall in Yorkshire. We normally book the more expensive rooms twice a year. Year on year they have whittled away the "extras", no more tissue boxes, no more little bread rolls with dinner, jacuzzi broke about 5 years ago & never repaired, the "leisure centre" facilities have been abandoned, the snooker table is now totally bald & dirty. The meals have been considerably reduced in quality & quantity. I was charged £3.85 for a little bottle of Dandelion & Burdock last night. We have booked Alveston Hall for November & that will be the last time.

Fantastic experience: Woww looking great and nice place

Negative experience: Not even made it to haven yet, but booked private van, but why are these guys charging £216 for play passes and not offering other options, like a “swim only” pass . . . My 7 year old only wants to swim and play in a park, why do you only expect families to use the FULL RANGE. . :

Negative experience: Must be going bust! Could not honour 10% discount for mistaken email sent. £9.60 would have been less than the customer services hourly rate paid for keeping my on a chat.

Negative experience: This was my complaint to Warner Leisure Hotels that was totally ignored, Pictures were sent but can't be uploaded here. Read other peoples reviews before you waste your money, it seems to be the same complaint re the accommodation being old and worn out, how they have the nerve to call it a Royal Room and VIP service is so far from the truth FAO Customer Complaints department. Booking Ref No13587833 I wish to complain about the absolutely ruined golden wedding anniversary break I booked with you on the above booking reference. Your advertising and terminology used in your literature and your website really need to be looked at if not by you then by The Trading Standards. I had booked a VIP experience and the best room with balcony and sea view. On arrival I was assured that the car park was near to the room, it is a dedicated car parking space with your room number marked out in the Royal Car Park, the room was nowhere near the parking bay, so much so that after walking around the corridors to find the number I had to go back to the car park and bring the vehicles round to another area closer to the building to unload. The alternative was to drive back to the poor lady you have standing in the cold at a wooden shed telling clients where to park and giving you your room number and literature. After taking our luggage up to the room and then parking back in the bay with the space marked 401 with the disabled logo which neither of us were, we proceeded to unpack and try and get over the first couple of hours, I read the literature and found that we needed to register our debit/credit card, I looked out of the balcony window to see that the view was of the car park and no balcony with see view, when registering my card I pointed out to the receptionist that the room allocated was not as booked, her answer was “Oh you booked on line” and that was it. The room had a stained carpet, the bottom of the chairs was falling out and the bath panel was cracked, again the description on your site was so far from the reality that it was a false statement. I have included pictures to show that this is no exaggeration. I did contemplate leaving but that would have meant spending our 50th anniversary travelling instead of the VIP royal Experience we had looked forward to. Our next experience was the first meal that was some chicken with roast potatoes and broccoli, all that was left in the tray of chicken was 5 legs that were more bone than meat the roast potatoes had been under the heat lamps so long that I had to warn the wife not to bite into one (That is if you could cut though them) because you could damage you teeth on the outer surface. Your advertising says for the extra charge you can have a dedicated table this is no different to any other guest and a dedicated waiter, the waiters serve the same amount of tables each, so this was definitely false advertising as was the Royal Room with balcony and sea view, you even supply a picture depicting the balcony and with view. We booked an experience of Archery and Rifle shooting, when attending the first of these no staff turned up we waited 10 minutes and decided that this was not going to happen I have included a picture of what the archery range looked like you would have been expected to stand in mud if this had taken place, after that we did not bother standing in the cold for the rifle shooting the next day when the week end had already been ruined. You even place literature in the room offering the same booking for next year with the room description “Royal room with balcony and sea view “ You send emails asking for dining time but these make no difference at all. We booked a late checkout 12.00 but your welcome email states 10.00 check out. My company Impact Group organised day trips and short breaks UK and continental as part of our coach hire business and we had to be careful that our descriptions were not misleading, I am surprised that your standards are far below what would be classed as reasonable by Trading Standards.

Fantastic experience: Best company in the holiday park industry. Always has been, always will be.

Negative experience: Probably the worst holiday company in the UK Don’t value their customers no matter how long you’ve stayed with them. All they want is your money and they give you nothing in return other than shoddy accommodation and shoddy customer service See photos for full details of review posted on trip advisor Based at Devon cliffs holiday park

Negative experience: Don't ever try to get a refund from this place its diabolical , I have been promised a refund since 29/04/2024 for a Burger King order that was over an hour late , was cold on arrival and some items were wrong . Was told in June my refund had been issued on the 5th and they sent me an unofficial looking receipt that I could of easily done on my computer I was told to wait 28 days for payment to go into my bank , it didn't , Haven are a waste of time they don't ring back when they say they will . Will very easily take your money but won't give it back when there is a complaint . Haggerston Castle 29/04/2024

Negative experience: Absolutely rubbish Bourne leisure. Completely ruined our week's holiday at Cleethorpes sands phoned to complain about it and got nowhere. Never book anything again.

Negative experience: Shambles

Negative experience: Had three holidays with this company this year one at Berwick-upon-Tweed a disaster waiting around for four hours to get into caravan got a miserly £25voucher then next on at haggerstonCastle spot on then the last on at Marton mare Blackpool another disaster finished with have altogether now would definitely not recommend all they care about is taking you hard earned cash

Negative experience: Brigs of Ayr at craig tara caravan park, worst ever restaurant, ordered sunday dinner charged full price, half the food wasnt on plate but still charged us full price for the food we didn't get, and werent informed when ordering that they didnt have it, when we asked about the missing food we where told theres none left, only being 2 hrs into lunch service during peek season on busiest day of the week i found strange, the food we did did get was hard and under cooked or burnt. We asked to speak to manager named badesh and was told we need to go to him and complain as he didnt want to speak to us. When we did speak to him he was very hostile and aggressive and unsympathetic to us shouting "what you want me to do about it?" No customer service skills very embarrassingly rude to us, if i spoke like that to a customer i would be sacked on the spot. If he spoke like that to me outside he wouldn't be standing. Ruined our full weekend holiday. We came down to look at caravans to buy while staying but quickly changed our minds after this incident.

Fantastic experience: Very nice people

Negative experience: I emailed their CEO, haven’t warranted a reply regards health and safety with disability access. At Burnham holiday park seems he agrees with his staff £50 off a holiday if booked by October is acceptable, no lifts no access they are taking bookings still and they know it’s not suitable for disabled or families with pushchairs at present

Negative experience: Not very helpful at all

Negative experience: Bourne leisure has become a joke now since it was sold to a us private equity company They screw the caravan owners on sites Expect owners to book in to say they are coming to site saying health and safety which is a complete joke I for one have read my contract and it says nothing about this so I have told the park manager that this cannot be in forced and if it carries on I will go to court as my contract states I can come and go as I like Now they are going to change the characters what a joke typical American trash

Negative experience: A shocking experience dealing with this company following the sale of a caravan. No one wanted to help, no process in place to escalate the issue. A terrible experience.

Negative experience: Appalling service. Prominent assurance re COVID guarantee is not adhered to. Warner's would not even allow £1,438 Xmas holiday to be rearranged nor money back. Avoid like the plague! See trustnet if in doubt. Forget customer service Warner's don't understand the concept.

Negative experience: We have owned a caravan with haven holidays for 13 years in joint names, when we came to upgrade I could not prove my identity because everything (bills etc) are also in joint names. So my husband had to buy the caravan in his own name but the money came out of an account with my name on it and was except even though according to them I do not exist. I would not tell my family and friends to buy from this firm although I I complained 3 times via emails to different people I have never had any reply Virginia hall

Fantastic experience: It's a Holiday booking company and virgin media

Fantastic experience: Very cosy, friendly and beautiful place!

Negative experience: Couldn't get hold of anybody for weeks on their customer care line and no e-mail makes it practically 8mposs8ble to talk to anybody. Very stressful!

Fantastic experience: I am very happy with all information and help I have had from u and Hoptons owners reception in a difficult 2020. Merry Xmas x x

Negative experience: Shocking company

Fantastic experience: Fantastic atmosphere

Positive experience: Heythrop Park early morning

Positive experience: Kept clean

Fantastic experience: A place for family and friend, friendly staff good entertainment for children that really enjoyed.

Negative experience: They never get back to you if you have a problem I sent them a email but never got a reply they are just after your money

Fantastic experience: Polite friendly staff and a great service.

Positive experience: This is the head office building for Butlins, Haven and Warner holidays. Please make sure that you don't set your sat nav to head to this location by accident!

Fantastic experience: Good service

Positive experience: Average

Fantastic experience: A brilliant place to work!

Fantastic experience: Great company atmosphere there

Fantastic experience: FAO Simon Thompson Recently stayed at Warners Sinha Warren The entertainment by Steve and his team was fantastic. Really worked hard and made our short holiday just great. Please thank them all

Fantastic experience: Great company.

Positive experience: Cosas realmente buenas

Fantastic experience: Great place