Worldchoice Sports

Fantastic experience: Dealt with this company and found them to be very passionate about what they do and how they do it! Great team! Highly reccomend

Negative experience: As Michelle has put and very well i might add awful service and a total cop out by the company yes ive read the reply from world choice they knew there would be no transport back to the airport.! Will never use these again please avoid oh and yes it cost us 400 euro !!! To get to the airport.

Negative experience: Shocking lack of organisation and duty of care – avoid for major football events I booked a “day trip” flight to Bilbao with World Choice Sports for the Manchester United Europa League Final, travelling alone with my 13-year-old son. Less than 48 hours before departure, I was informed the return flight would leave from Santander (not Bilbao), at 09:50 the next morning—with no transfer provided across 60+ miles of unfamiliar terrain. We were told UEFA “might” provide coaches (they didn’t), and were misled that return flights could be as early as 3:00 am—even though Santander Airport doesn’t open until 5:00 am. With no guidance, no reps on the ground, and no public transport available, I had no choice but to book an emergency Uber (€577) and last-minute hotel (€206) just to get us home safely. Other travel providers like Sports Breaks or Sports Options had staff, buses, and proper logistics. World Choice Sports offered no support whatsoever. If you’re considering using them for major sporting events—especially with family—think twice. Their communication was poor, their planning worse, and their customer care completely absent.

Positive experience: fab service from these guys, from the beginning they helped with advice over hotel and location. Even though the rugby didn't go ahead, I have been kept informed of my refund process. Got a partial refund of worldchoice and they advised Secret Escapes would refund the deposits. I had an email of Secret last week confirming this.. Well done and keep up the good work.

Fantastic experience: Europa league final Tottenham flights. First class from start to finish

Fantastic experience: Very well organised and efficient. Will use again!

Fantastic experience: For a number of years this travel agency has provided us with the most perfect holiday wether it a short break or group tour of Asia for instance. They go above & beyond to ensure our criteria is met and indeed exceeded. We cannot thank the staff enough, especially Graham, for always being professional and yet friendly enough that we call him a friend. Again thank you for making our most recent 3 week holiday so memorable.

Fantastic experience: Booked to Rome for 6Nations Great service& communication . Excellent flight times & hotel location. Fantastic service from Patrick when we forgot a ticket to the match. He emailed it to me within a couple of minutes & we had no issues. Highly recommend this company & would use again

Fantastic experience: Thxs Graham for booking phuket holiday for us 1st class mate boss holiday mate

Negative experience: Cancelled a chartered train journey booked five months ago two weeks before the trip. Disgusting.

Fantastic experience: Absolutely brilliant tour to Rome to see England win against Italy in 6 nations! Great seats (we thought we’d be at the back!) few rows from the front! Patrick i have to say was awesome! Organised us and the trip amazingly! Will definitely be using you again!

Fantastic experience: We had a fantastic experience traveling to Rome to watch the 6 Nations Rugby. This a a specially chartered trip organised by Worldchoice Sports and the entire process was really smooth. Paperwork and tickets were all received promptly and it was great to have a representative (the fantastic Patrick) from Worldchoice Sports traveling with us to troubleshoot for the duration of the trip. There was an unfortunate issue at the airport (the fault of the airport and not Worldchoice Sports) and Patrick was brilliant. He kept everyone calm, dealt with the issue as promptly and professionally as possible and made it so the last memory of our trip was one of attentive, good service, rather than a delayed flight. I'd absolutely recommend them!

Fantastic experience: I had a really good experience. I was originally worried as it feels a little ah hoc (email exchanges rather than forms) but every engagement was professional and timely. There were no issues on our trip and the information provided before travel was invaluable (e.g. the requirement for ID in Italy).

Fantastic experience: Helped me out; as I am a regular customer; company you can trust

Positive experience: Paid extra money for side view tickets at the Stadio Olympico only to be given seats right down the front with a fence obstructing the view. Given cold shoulder when I asked could they possibly be exchanged. To be fair Patrick gave me a call to offer me some tickets 4 rows further back at an extra cost, which I politely turned down as I don t think 4 rows will make an awful lot of difference to be honest but many thanks for the offer.

Fantastic experience: Thank you all from my customers who had an exhilarating weekend at F1 Silverstone, everything went well from the hotel to the transfers etc and they thank you for arranging such an enjoyable experience

Negative experience: Shockingly bad Ordered tickets to finals of six nations rugby in Dublin a year in advance only to get to Dublin and be told on the day of the match that they changed computer system the day I ordered via the travel agent and they didnt have my tickets.. No apology just a refund, no compensation for completely ruining our weekend. No effort to find new tickets Never again!

Fantastic experience: From start to finish, our trip to Paris was superbly organised by Worldchoice Sports. The hotel was lovely with very friendly staff and great location for Metro access. The football experience at PSG was faultless with fantastic seats and I would highly recommend Worldchoice Sports. We'll definitely be planning another trip soon!

Fantastic experience: Well organised trip to the F1 Monaco GP. Good seats also. Would definitely recommend

Fantastic experience: Family trip to Monaco, tickets ideally situated as was the hotel

Negative experience: One of the worst companies to deal with. Took out an offer with Wowcher for London and a West End show. There was a list of hotels to choose from so looked at them, spoke to the hotels about parking provisions in relation to availability. I took the offer with World Choice Sports and straight away informed me I could not have my choice in hotel and had to choose from another list of hotels. They don’t factor in I am disabled and need a space in a room and close parking as well as a twin room, instead I am offered a double room with hotels that don’t have parking. I am going round in circles and then they wish me to upgrade tickets for the theatre to sit in the stalls. Apparently they only offer seats in the circles. Total inefficiency in factoring essentials and constantly trying to get me to take a lower hotel which is miles from where I wish to be. This company is a shambles and not tailored to the client. Really how can a hotel be full with them, but I can book direct for the same dates? Could it be down to profits not being as lucrative hence for making up such rubbish about the hotels? Or back handlers in commissions. Saying that they use an additional 3rd party to book hotels with. Keep well clear and avoid.

Fantastic experience: Many thanks, Will be booking again. Thank you Worldchoice for great planning and booking for our recent trips. Lovely time off year to go away with family. Not to hot and Not too cold. Pat was great and super helpful as always. Always 100% spot on. Will be booking with Worldchoice Sports again

Fantastic experience: Patrick sorted out a recent multi destination trip to see Real Madrid and PSG both playing at home. Professional and knowledgeable service all round. Will use again

Negative experience: We decided to book to go see F1 at Silverstone and we booked it through Hays Travel who booked through World Choice Sports. The event was great, however our seats were separated, 2 of us were sat in one stand and 2 of us in another. We all booked together as a 4, we don’t expect to be separated. When we got to our seats and there was no physical seat there. Customer services at Silverstone told us we should have been emailed new tickets which we never received. We were very disappointed as we missed a part of the parade we wanted to see. After talking to World Choice Sports they only apologised but felt like it wasn’t a sincere apology more like a ‘sorry but it’s not our fault’. World Choice Sports claim they never received an email which I do not believe as the organisers proved to us the email had been sent. Will not be booking through them again and will be booking it all myself.

Fantastic experience: Fantastic service from Patrick at worldchoice, brilliant seats at the PSG match and hotel was great, would definatly use them again

Fantastic experience: Worked with Patrick and Raj for the NUFC v MUFC Private Train from Newcastle to Wembley. Exceptional Service from the booking stage, admin, and on the day of Travel. Well done and Thanks Damian at Designer Travel Date of experience: 26 February 2023

Negative experience: Terrible company false advertising mind so be careful with these had on there site stated train times for Wembley down and back totally wrong as got ticket said totally different nice one as if times arent hard enough waste of 145

Fantastic experience: Highly recommend any one who wants a holiday

Fantastic experience: Used this site through Wowcher ..Raj quickly dealt with booking theatre and hotel tickets..just on way home had an amazing time thankyou !

Negative experience: The worst company ! Booked a one night trip with a show which I now can’t attend due to personal health reasons. Obtained a medical exemption note and as per living social they stated ‘ contact the company because they could rearrange your booking as a gesture of goodwill ‘ Didn’t even begin to listen to the situation just fobbed us off that it’s non refundable. We would have been happy with an alternative date even but didn’t want to listen . So now down £300 because I can’t transfer into someone else’s name , transfer the date or even obtain a partial refund . Absolutely furious but more upset than anything because no attempt was made to even try to help us . Avoid at all costs

Fantastic experience: Patrick went above and beyond to ensure I had great seats for the PSG match. His communication was exceptional and he’s quick to respond to my emails. 5* service from Patrick.

Fantastic experience: My son and I have just returned from the Abu Dhabi Grand Prix and having read reviews I was somewhat wary. A couple of issues re getting information re hotel & flights compounded this. Happily any fears were unfounded. Everything on the trip was excellent. Travel between Dubai airport and Abu Dhabi was seamless. The hotel was excellent quality and situated minutes from the motorway, making transport to the track very easy, taxis at hotel virtually on tap. Sears at the track excellent, absolutely no issues there. If we are ever able to afford another sporting trip, I would have no hesitation using Worldchoice again.

Negative experience: Looking forward to a full refund from these scoundrels. Diabolical service.

Negative experience: Complete charlatans who are capable of displaying the most egregious ineptitudes. Would not give these another penny of my money in exchange for immortality. Despicably incapable firm of liars and thieves

Negative experience: My husband and son booked two day returns for the Champions League Final when they came up in the ballot for tickets. All paid for and confirmed for the 4am departure today. At JLA Airport they were told by the Airport Manager they would not be flying out, their flight did not exist. Words cannot express my disappointment for them and my disgust at Worldchoice Sports this morning. No communication and phone is off the hook, disgrace. Not to be trusted imo.

Negative experience: Once again booked with these cowboys to arrive at the airport only for them to cancel the flight to Champions League Final. Utter thieves….they’ve left hundreds of fans stranded once again with no way of getting to the final. NEVER USE THIS COMPANY!!!!

Negative experience: Turned up at the airport at 2am to find out our flight has been re arranged. No communication from Worldchoice. Hundreds of Liverpool fans in same situation. Haven't even bothered to send a rep to explain the situation. Terrible service considering the price we have paid.

Negative experience: Never forgiven them fir Kyiv debacle.

Negative experience: Shambolic!! Booked charter flight to Lisbon for 2 people only for it to be cancelled 4 days before trip. Offered alternative flights that also then became unavailable. Offered another alternative but several hours later, after receiving no confirmation of the booking, and having frankly lost all confidence in the company, I took matters into my own hands and sorted myself out. Phoned company to tell them I'd sorted myself out only for them to tell me they had actually booked me on, with no confirmation, and that they would hold me to the £850 cost!!! Unbelievable! They have now agreed to refund £800 of it but are still trying to charge me a £50 cancellation fee. For their incompetence!! Absolutely unreal! Do not go anywhere near this disgrace of a company.

Fantastic experience: Fantastic communication & service France V England Paris 2022. The service from Worldchoice Sports was reassuring. Communications 1st class and assistance with concerns or when help was needed to add another unexpected person to the party second to none. Happy to recommend and will use again

Fantastic experience: Great service from the team and really easy to collaborate as an agent for my clients. Great packages and offerings and if you can't find something on the website they might be able to source it offline.

Negative experience: DO NOT BOOK WITH WCS Refusing a refund on a package theatre break booked with them - criminally overpriced and exceptionally bad customer service

Fantastic experience: We were booked to go to Rome as a package in March 2020. Obviously, that failed to go-ahead due to Covid-19 I thought Worldchoice Sports did everything that could in the circumstances to make the process of refunding the money as painless as possible. Yes, it did take a while but they kept us informed, especially when we asked. In my view, you find out more a company when things go wrong and how they react. Suffice to say, I will definitely look to book again and have no hesitation in recommending.

Fantastic experience: Always responded swiftly. Even though refund has taken a while, I didn't mind as your staff kept me updated during the pandemic. I will definately be rebooking when I can.

Positive experience: Through Worldchoice Sports we had booked Italy V England rugby match for March 2020. With the Covid-19 situation this was postponed and once it became official that refunds were due, we had an excellent response and the majority of our money was returned. The final part was sorted, once the Italian federation had completed their side. Overall, at these difficult times we feel that Worldchoice have responded in a swift and fair way.

Positive experience: Booked a 6N rugby package to Rome which unfortunately could not go ahead because of Covid. Had good service from the team in getting all my money refunded eventually.

Positive experience: Booked a rugby package for my husband which unfortunately could not go ahead because of covid. Had very good service from the team at World Choice Sports in getting all my money refunded. Would not hesitate in booking with this company again.

Positive experience: fantastic service from March when are tour was cancelled to rome we receive our final refund of ticket money today it mustve been a hard period of time for them, thanks guys

Negative experience: I am really disappointed that WCS continue to drag their feet……they have not yet provided me with a full refund for a trip which was cancelled back in March due to COVID-19. They have now stopped responding to my e-mails, probably because they cannot continue to make the excuse that they are unable to get into the office to make payment - All I can say is “don’t trust them!”

Negative experience: Along with many others we have received poor service and response regarding a refund for the cancelled 6 nations match in Rome. When this was cancelled in March, Worldchoice Sports used the excuse that as they were not in the office they would not be able to issue any refunds - but they did ask for the tickets to be returned to them. Since then it has been a constant stream of excuses as to why they will not refund the full amount - even though they issued a full invoice which clearly states £500 deposit received! As many have found - they are refusing to repay the £500 deposit that we had paid to Secret Escapes. We contacted Secret Escapes and they have been extremely helpful in trying to resolve this but as the deposit money has been paid by them to Worldchoice Sports the contract to refund is with Worldchoice Sports. By this point we were into July - 5 months down the line, and Worldchoice Sports offer us a refund credit note with a 20% increase in value of the note if we accept it or a refund of our holiday - less the £500 deposit and £100 for match tickets - therefore £768 and not the full £1398. Looking at the ABTA website there is clear guidance that any refund credit note must be for the exact amount that is owed as refund - which leads me to believe this was a cynical move to avoid repayment. When we contacted Worldchoice Sports with this information we received a curt one liner reply that 'their MD had agreed with Secret Escapes MD on the repayment' - so we contacted the Secret Escapes MD of European Operations and he replied that we are not the only ones being told this and that the deposit monies had been paid on to Worldchoice Sports and therefore they are contractually bound to process the full refund. After a further email to Worldchoice Sports on the 28th July we have heard nothing back at all as of 14th August 2020 other than an automated email response. If i could give 0 stars i would - i will never ever consider using this company any time in the future and any travel company that is run by the same person.

Positive experience: Can't go on holidas at momment

Negative experience: As others have stated - I purchased a package over a year ago for the six Nations at a cost close to a £1000. The game has been cancelled for around 3 months yet they are still refusing to issue a refund. A prompt refund would have made me more than happy to rebook with the company but not now.

Fantastic experience: Always helpful and friendly staff the deals they do are great have booked twice with these now and I will definitely be booking again when all this is over

Negative experience: Purchased a 6 Nations package which was later on postponed at no fault of their own due to Covid19. However, confirmation that if customers who wanted a refund would need to send back the tickets, special delivery but no financial cover for the cost of delivery! Having completed a number of tasks for the purpose of administering refunds, I am still til this day awaiting just under £1k. In an age where technology drives remote working and online banking, there is no excuse for poor customer service and failing to refund customers in a timely fashion.

Fantastic experience: My friends and I used Worldchoice Sports did a trip to the Milan derby and we couldn’t be happier with how it went. Everything from the communication to getting the tickets and hotel to the match itself was perfect. Second time we’ve used them and we wouldn’t use anyone else!

Fantastic experience: Great help in booking rugby tickets and hotel packages at a great price

Fantastic experience: Very helpful

Fantastic experience: Always use these never had a problem and the staff are so knowledgeable

Fantastic experience: Great

Negative experience: Quéue for drinks at the bar. Queue to pay. Queue to get food......get more staff!!!

Fantastic experience: Good friendly staff can even get a coffee in the cafe

Fantastic experience: After a wonderful few days in Madrid, a big thank you for a great service and getting us to Madrid on time. Although they were busy during the run up the communication from the start was brillian. Would recommend them highly, in fact 12 of us are looking to book their flight/hotel package to Istanbul for the Super Cup

Fantastic experience: Thanks so much for the great service. This trip for the six nations was a surprise for my husband’s birthday. The service was fantastic, the people I dealt with were understanding. And the seats were fantastic. Will definitely be a returning customer.

Fantastic experience: Great weekend. Just come back from 6 nations. Went as a largish group of couples - nice 4* hotel in the centre. Decent goal end tickets. The staff at worldchoice were keyed up and had good knowledge of the product and of Rome in General. Will book with these again. Also helped that Ireland won!

Negative experience: As soon as I bought a deal from living social for Ireland v Italy in Rome and accomodation I realized it didn’t include flights and I asked for a refund straight away. I know it was my own mistake but the money had just left my account and I thought I would be able to get it back. I was told they couldn’t refund me or give me credit but I could try to put someone else’s name down so when I found someone to buy the tickets and accomodation I was then told it was too late to do the name change. From the start I explained it was going to go to waste and I couldn’t use it but I was met with rude unhelpful customer service. AVOID THIS COMPANY

Fantastic experience: Yes thay bend over backwards to do a brilliant deal with the a good holliday

Negative experience: Told me my flight was cancelled when it wasn't. Shambles of an organisation. Please don't use them.

Negative experience: Wouldn't even bother using this company. Add 20 percent on to anything they do and it's literally for picking a hotel and flights which you could do at home and save all that money. Extra 250 quid for booking a flight and a hotel? Takes two minutes to do it at home. Don't waste your breath.

Negative experience: me and my son badly let doen by yhis company regarding champions league final absolutely devastated ! first one ive missed !!however after calming down and speaking to the office staff it became clear wasnt all their fault ! THEY HAVE UPSET 1000 people and have gained absolutely nothing but a reputation left in tatters !!! received my refund today !!! sports options every time from now on !! feel for the office staff taking all the abuse !!

Negative experience: I'm another one let down with the Kiev flights. It was the lack of communication that was the real issue. I've lots of questions, but no answers.

Negative experience: I'm sure there is going to be more negative postings. Over 1,000 fans missed Champions League Final 2018. FOUR cancelled flights - destroyed legimate fans dream of going to Kiev. Thank you for your support and late confirmation of these cancelled flights, hopefullyyou will not recover and go out of business. You should do the right thing and close the business and have some self respect. If only you advised customers earlier people could of made altenative arrangements.

Negative experience: Booked on the Monaco 2017 trip: Leaving the flight was an hour late, The hot breakfast was a sandwich served off a cardboard box - no hot drinks available, The bus driver got lost and did several U-turns in the center of Monaco wasting even more time, We were then dumped on a random street and left to find our seats with no assistance - the apparently 15 minute walk took us 1 hour walking at a fast pace and we only knew directions because we knew the circuit, Pickup location was changed and the text was received only an hour before the bus was due to pick us up - again another hours walk away, The flight was delayed three hours for no given reason - the plane was on the tarmac the entire time, The hot meal on the return flight was a bag of crisps and a chicken wrap.

Fantastic experience: Great staff very helpful saved me over £550 on the same holiday that I was trying to book myself at home and are ABTA and ATOL so I have piece of mind that my money is safe will be going back for my next holiday very happy

Fantastic experience: Returned last week from a very successful 6 Nations trip to Rome. Stayed in the 4* Archimede which I could not fault and took Longside Tavera tickets. Patrick and Kate helped make my booking and were able to answer all questions I had. Certainly no complaints about the staff. There was no pressure to upgrade but the option was there. They even sent me a list of things to do with my etickets. Advice for Rome - probably worth taking a 4* Hotel and taking somewhere pretty central. I had the three star Groupon package and was first offered basic hotels outside the centre. They were close to metro lines/ bus routes but I didn't want to spend all my time on public transport. Whilst it cost a bit more, I wasn't spending money on taxis and got a quality hotel.

Fantastic experience: This firm helped me and the boys on a recent trip to Rome for the RBS Six Nations, and it was fantastic. Patrick and his team made every aspect of the trip a success. As the organiser; I was nervous about flights, hotels, transfers and tickets etc. Not wanting to be responsible for ruining the trip. Thankfully Worldchoice handled everything for us and several of the lads remarked on how well everything came together. There was nothing pushy, no up-selling, just professionalism and attention to detail. 100% will be booking again

Negative experience: Would not recommend this company, they gave us a awful hotel! paid for 4* and got something you could barely state as a 1* hotel, your better off booking your own hotel and tickets separately works out a lot cheaper and you know what hotel your getting!!!

Negative experience: Absolute rip off. Poor customer service. I booked 2 tickets for fury fight that was cancelled. This cost 350 with a hotel. They offered me 55 quid back for the tickets. The hotel was non refundable but when I checked it was book able for 45 quid. So they have happily pocketed 250 quid for doing nothing except be rude and unhelpful. Do not bother. Save your money and buy tickets yourself.

Negative experience: Booked tickets for the klitschko fury fight with hotel for the best part of 600 pounds, when the fight was postponed we were told we wouldnt get tickets for the new date and our hotel was non refundable, we were offered a 50% refund on our fight tickets which they valued at only 30 pounds each, so by this logic they were trying to say was they had charged us over 400 pounds for a hotel, rip off merchants! DO NOT WASTE YOUR MONEY!!!

Negative experience: One star is too much for this company. Awful, rude and non existent customer service. Also bad experience on trip to Rome. Would never recommend to anyone.