Destination2

Fantastic experience: Nikita was very responsive and efficient. She was happy to keep hunting with lots of different flight/ hotel/ date combinations until we got the best possible price for our holiday.

Fantastic experience: Thanks Nikita for all of your help, great service, great help, I’ve used destination travel before and I would use again

Negative experience: You get what you pay for! It was the cheapest to book a cruise but their customer service is absolutely terrible. There is also a hidden £4.99 payment fee that you get charged, when you make the full payment after the deposit all of a sudden you have to pay a £5 payment fee. This is only hidden deep in the terms and conditions. Also I'm waiting for over 3 weeks for them to process to add my loyalty number to my booking because they created a new account instead of using my existing one. Better to pay a little bit more and book through a different agent or direct. EDIT: 1. Yes, I made several bookings but the first due date of the remaining amount was after I've already made all of the bookings. Only then did I see the hidden fees. 2. No, you have only updated half the bookings and I'm still waiting for you to respond to my three follow-up emails. 3. No, there is no way to change the sailor ID in the app. I called the cruise line and they advised me to contact my travel agent, which is you.

Negative experience: STAY AWAY... do not fall in the trap. Their website is not accurate. They will take your money and thats it..They will not call...not answer calls...fake mbers...only calls taken for new booking

Negative experience: Worse company to ever deal with, back in July paid for a holiday just under 9k, and have been battling with them since november for a £42 refund which was their mistake. Till this date have still not had my refund. There has been over 29 emails regarding this small amount which is owed to me (RIDICULOUS) Certainly will NEVER use this company again and also strongly advice anyone thinking of using Destination2 not too!!!!!!

Negative experience: I am extremely disappointed with the appalling service I received from Destination 2 and feel compelled to warn others about this company. I booked a hotel through them for a Christmas trip, expecting a comfortable stay for four people, but instead, they reserved a room with only one bed. This was completely unacceptable, especially during the holiday season. In an attempt to resolve this issue, I tried to contact their customer service immediately, only to find that their office was closed and, shockingly, there was no emergency contact number available. I was stranded with my family in a foreign country and had no choice but to spend an additional £5,000 of my own money to secure another hotel at the last minute. When I explained the situation to the hotel, they were understanding and even offered to refund the money. However, since the booking was made through Destination 2 , the refund had to go through them. I contacted the company by email, and their response was dismissive. They replied with, “We will email the hotel and let you know when they get back to us.” I stressed the urgency, explaining the £5,000 expense, but they eventually stopped responding. When I tried to follow up, different representatives (Simone)told me it was handled by a different department and that the only way to contact them was by email. Even after explaining that no one was replying to my emails, their only advice was to “send another email.” This company’s customer service is disgusting. They have no emergency support, no accountability, and no sense of urgency. If something goes wrong while you’re abroad, you’re completely on your own. There’s no phone line, no emergency contact, and their staff are unhelpful and dismissive. I would never use Destination 2 again, and I strongly advise others to avoid them at all costs. They are a rip-off, and their complete lack of support in emergencies is dangerous. Save yourself the stress and book with a company that actually cares about its customers.

Fantastic experience: Looking to book a hotel I came across Destination2uk and they offered good value. I was blessed to connect directly with one of their agents Stephen (SJ180). What an absolute delightful experience. Thank you Stephen!

Negative experience: Literally the worst experience after booking a holiday with destination 2. A family of four and they put us in a hotel that was literally a nightclub and brothel with rooms attached then palmed us off when complained. Too many problem with the holiday to explain in a review but the whole thing was a joke. DO NOT USE THIS COMPANY. Customer service is non existent Edit.. my wife made contact to complain and you just palmed her off. No need for you to verify it I’m not just here randomly posting to put down a business. Worst holiday experience ever and worst company to deal with as the majority of other reviews confirm

Negative experience: Firstly, thank you to the advisor for booking my hotel in Dubai. There have been a few faults from both sides. First one being, I booked a hotel in Dubai and as each day passed the cost went up, so, while in my car (stationary), the advisor eventually returned my call, I was keen to get this booked, so had to move cash from different accounts and destination2 payment system is quite complicated, but I managed to confirm it. I also needed a hotel in Oslo for 1 night, as I was a bit rushed I must have asked for a hotel in Stockholm rather than Oslo. I dont recall this, but as I have been told it was on the recording. I also gave all of my flights to the advisor, so they knew I needed a hotel in Oslo….! I also received an email confirming the cost to be £74, I was charged £89.66, I know there was a £5 booking fee, so what was the remainder for, I did email the advisor a couple of times questioning this but no reply. When I asked if they could transfer the hotel booking from the Radisson stockholm airport to the Radisson Oslo airport hotel the Destination2 customer advisor, told me very bluntly that it was my fault and no refund or transfer would be given. I actually called the hotel in Stockholm and spoke to a very lovely lady in customer services and explained what had happened, she said in this case she would give me a full refund, but as destination 2 booked it they had to a request a refund. I then went back to destination2 and again he said NO REFUND! I was astonished at his response, after all the money I spent for the hotel in Dubai, they couldn’t even make a tel call/email to the hotel, maybe the chap at Destination2 could take a customer service lesson from the lovely lady at the Radisson hotel! As advised I did write a letter to the Director (Matthew Appleby) and sent recorded delivery but I am still waiting for a response which I find very unprofessional. I would never book with this company again.

Fantastic experience: December 2024 Booking Review : I booked online after being transferred via Trivago site. The booking process was so easy and I just paid a small deposit. In September they needed the balance payment. During the time whenever I had a question it was answered quickly and fully. We arrived in Maldives this week and everything is excellent. Thank you to all the team at Destination 2 I highly recommend their service. Regards from Simila Cyprus

Negative experience: Not interested in helping as soon as they got your money. No customer service whatsoever and won't help even they offer cheaper deals online in their own website! They just want you to pay again to get the cheaper package. Worst company ever and this is the first time and last time I deal with this scam !

Fantastic experience: We had difficulty in booking holiday online. So after calling help desk Stephen was willing to deal with our requests in thoughtful and helpful manner giving us plenty of advice which was very much appreciate.

Fantastic experience: My customer experience for booking a maldives holiday with destination2 was excellent. Thanks to Nadine who was excellent. She was helpful, knowledgeable and made the whole experience an enjoyable one. Destination2 should look after her.

Fantastic experience: Just back from a wonderful time at Cocoon Resort, in the Maldives, booked with Destination2. We were attracted by the price and deal. We met a number of people at the resort who had also booked through them, who were just as delighted as we were with the offer. The booking process over the phone was easy and efficient and the staff were friendly and helpful. Paperwork came through with no problem and travel all went smoothly. This was the first time booking with Destination2 and we would not hesitate to book again (already looking!!)

Fantastic experience: Steven Jones has been an excellent travel consultant thank you so much for your help!

Positive experience: Always a great service when booking. If you have a query or a problem it’s awful service. The customer service is dreadful - you email and it can take 5 days to respond!! I’m still waiting for a response!! What happened to professional customer service. Book with someone and then follow it through with the same person?? Very very frustrating

Negative experience: I wish I could share a positive experience with Destination2, but since booking my holiday for May 2025, I have faced numerous issues. While I understand flight schedules can change, the adjustments to my booking have caused significant stress, particularly with children involved. It’s been frustrating to see my original holiday still advertised online, with the same layover time and cost, while my booking has been altered so drastically. Their claim of “We Go The Extra Mile” feels far from my reality. I encountered unhelpful customer service, including a frustrating call with a representative named Heather, who dismissed my concerns rather than addressing them. Since booking in late August, I’ve dealt with a layover that expanded from a manageable 2 hours 20 minutes to an unacceptable 5 hours 30 minutes and now 20 hours. Despite promises of follow-up in three days to the latest changes, it has now been 13 days without any communication or resolution. My emails and call remain unanswered. Given my experience, I cannot recommend Destination2. I urge potential customers to consider established travel agents instead. What began as an appealing deal has turned into a considerable headache, and our holiday hasn’t even started yet.

Negative experience: Based on the other reviews I am not surprised by my experience. My 80 year old mother was waiting for a transfer from her hotel to the airport which didn’t arrive. Destination2 still refuse to refund the journey and blames their supplier. After several emails all I receive are excuses and “we will vigorously defend any chargeback”. No concern for their clients and all about maximizing profits. All we ask is a refund. I advise others on this forum to also submit a chargeback for such rogue merchants. Terrible service.

Negative experience: Horrible service. Spoke with a customer agent called Zimmy. Absolutely abhorrent behaviour. No training in dealing with customers and how to address their issues. Very poor reflection on the business

Negative experience: Avoid this company. I’m at my wits end with this company, I wholeheartedly agree with the other negative reviews. Save yourself the stress and book elsewhere. It is worth paying extra money to another company than to book with these lying thieves. Booked and paid in full for a holiday departing next month to be told 4 days later that the Westin hotel in the Maldives cannot confirm the booking. Was told they didn’t know why and that I would be contacted the same day with options and an explanation. We’ve called every day for the past week to get a call back from a manager named Betty but are yet to receive one. ‘Manager’ Chris is also incapable of calling us back and we have not received a reply to our email to customer services. Was just placed on hold for 40 minutes whilst the call handler spoke to Chris, the call cut off and their offices are now closed. I don’t know whether to laugh or cry at this point.

Fantastic experience: The lady who helped me with booking , was very helpful, and took her time picking the right hotel

Negative experience: I booked paid deposit got confirmation balance is now due and they advise one family room did not get booked and the hotel is now full,Other hotels offered at additional cost.still trying to get help from customer services

Negative experience: Rude and unprofessional. If I could give zero stars I would. It seems that someone has the ability to delete bad reviews as I am repeating mine...as others have mysteriously disappeared. Destination 2 offers zero support to customers post trip. I have tried repeatedly to speak about a recent experience though alas it seems impossible. You would think someone would be interested to learn about the aggressive driver who did the transfer on the way from the airport to the hotel, or the driver who refused to stop during the 2 hour return trip to the airport as passengers were about to urinate and deficate in his minibus. Sadly this somewhat takes the edge off a luxury travel experience! You would also think Dest 2 would have shared our dietary needs with the airline too - this way I would have had something to eat on the 10 hour flight! First GDPR was a barrier for agent Zammy to even listen to my experience / concerns, though the 'king of rudeness', agent Sherwood, then advised me that the company would only communicate about post-trip concerns in writing. When I tried to engage about the challenges on a recent booking (not my first with Destination 2) the 'king of rudeness' Sherwood talked over me...loudly. Great job Sherwood, you did a wonderful job of convincing me to use other, more professional agents for future trips. I expect you will delete this review also like the others before it, or reply protesting that you were not rude like the many other bad reviews that I have read. In reality, your employer needs to hold you to account; you should not be in a customer facing role. My call experience was so bad that I made a SAR request to receive a copy of the call recording (after hearing confirmation that it had been recorded) though Sherwood ignored this too, contrary to legislation. Looking back at past reviews it seems that this chap is consistent in his delivery of poor service standards.

Negative experience: Customer service is very poor. NEVER reply to any emails. Seem friendly enough on the phone, but despite trying to book with them, they just never replied so had no choice but to go elsewhere. Booked with them back in 2018 and all was good. Things have however changed and communication is what has taken a hit. Real shame.

Negative experience: Do not use this company, they are an absolute shambles. The reservations and customer services departments have no idea what thy are doing and no matter how many times you communicate with them they don't respond. I travel a lot and have never dealt with a compnay like it. I'm not sure if they are scamming customers or just incompetent, either way save yourselves the stress

Negative experience: Customer service team is really unhelpful. The experience has been incredibly frustrating, and the service I have received feels transactional, as if my concerns are not valued now that payment has been taken.

Negative experience: Avoid this company!!! Wish I read the reviews before booking a holiday through them

Negative experience: Found a decent looking deal, go though the booking, and their website craps out and doesn’t show me a payment screen, try it on different browsers, try emailing and calling them to pay and all I get after wasting hours is “ There is not much i can do if the payment didn't go through.” how about fixing your website?

Negative experience: If I could put zero stars I would! I made a booking for a holiday in August 2025! And left a deposit just for the Hotel, of £200 since then, I emailed customer services explaining that my partner has already booked our holiday elsewhere and no longer need this holiday, k made the booking on 04.09.24 and wrote to them To cancel on 06.09.24, and they have told me that the deposit is non-refundable! I basically have given this company £200 for no reason. What a load of crap, people listen to the reviews I didn’t and don’t walk, RUN AWAY!

Fantastic experience: I've never used this company before but will certainly use them again. I was very fortunate to have Cameron Stevenson pick up the phone to my enquiry, what an amazing employee you have. He was so helpful and patient with my enquiry, I cannot thank him enough. Well done Cameron, you deserve more than 5 stars!

Negative experience: Avoid this company at all costs. Tried canceling/rescheduling our hotel booking due to an immediate family bereavement. The most unsympathetic company I have come across to date. They completely refused any kind of refund/credit/rescheduling of hotel booking. I even offered to submit all supporting evidence in relation to the death, but they seemed uninterested and unwilling. Unfortunately life does bring about tragic events, but companies should have a policy for extenuating circumstances especially when its the death of an immediate family member. Avoid this travel agency, they have no interest in after care and conveniently you can only speak to customer services via email!

Fantastic experience: David Bryant gave us fantastic Customer service at Destination 2 . He went above and beyond booking our holiday to the Maldives .. 5 stars ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: The call handler (Ben) who helped us through the booking process was marvellous. He was very knowledgable, gave excellent advice, was patient and not at all pushy.

Fantastic experience: Great service easy to communicate with. Very helpful. Holiday was everything we expected. Will be booking again

Fantastic experience: Very pleased with destination2 I booked my all inclusive holiday with them flights and hotel family of 4. They were very helpful quick response all the time. We wanted to extend our trip so we contacted them and everything was sorted to stay some extra few days. Special thanks to Heather who kept is in the loop when extending the holiday. Will definitely use them again in the future.

Negative experience: Tried numerous times to request a quote through their website, they ignore the request notes and send quotes for an entirely different hotel. They ignored my email in response, and I’ve since read all the negative reviews so will be steering well clear. I’d recommend using an independent travel agent, one you can speak to.

Negative experience: AVOID Absolutely terrible company!!! The site is very misleading leading! The customer service is the worst I have ever experienced with a holiday company, staff are very unhelpful, unprofessional & rude! I wished I had done my research before booking! There is a Facebook group called Destination2 complaints I strongly advise you to go & join before booking with Destination2.

Negative experience: I booked half board at the Hyatt regency creek heights dubai with destination2 and then called hotel and spoke to them, and apparently all the extra money paid for half board is just 3 things I can choose of Mexican menu…Terribile! I called Destination2.co.uk for help to rebook for which they want £50 per person amendment fee plus the hotel difference…Apprently anything you do with them after booking is at a heafty charge! Besides, it’s not like I got a great deal as the hotel I booked inwidely avalible for same pricing elsewhere…Perhaps other would have been better as with hotels most have free cancellations…Destination2 is a keep paying trap if you change your mind anything…The help desk women hasn’t got back to me since ages…..hope this helps who are about to find themself in a trap….

Fantastic experience: Absolutely great experience from booking, price, package, transfer quality and communication. Couldn't fault it. I even at one stage called them to find out a little more about my package and they very courteous and professional. Little surprised at the overall Google review score

Fantastic experience: Booked flights and hotel package through this company to Barbados. Flew with Virgin Atlanic and stayed at The Soco Hotel in Barbados. Was a bit nervous when I saw the reviews about this company but had no issues whatsoever, I personally think people haven't understood or looked at what kind of company Destination2 is. As with everything before booking do your research look at what service the company is offering and as with everything make sure all your details are correct before submitting- if you do this I don't feel like you would have any issues. Can't fault this company personally- was brilliant from when I booked online, to sending all the documents, confirmations ect. I would use again.

Fantastic experience: Having just booked a holiday with Destination2 and ( DANIEL) Dan we would have no hesitation in recommending them to anyone who wished to travel to the U A E DAN was extremely helpful friendly and professional in his dealings with us he has been to ABU DHABI so he told us what we could look forward too so for us it was an easy decision to book this holiday immediately The competitive pricing was also a pleasant welcome suprise Very many thanks

Negative experience: Our hotel was booked and paid for. Today, a month before we fly, they have e-mailed to say that due to one of their agents going out of business we can no longer have the suite we booked. We can have it if we pay another £150 or we can move to another hotel and have a basic room about a fifth of the size. Basically, they need to pay more for the room now, so either we have to pay extra, or they cannot honour the booking! And the other hotel is at the end of the Vegas strip, rather than mid-strip as the one booked is. Their claim it's only a 5 minute drive is (as anyone who has been to Vegas knows) nonsense. As others have said, the savings they show may indeed be too good to be true. Once bitten and all that. So agree a price, then through no fault of the customer, say sorry you now have to pay more. What a cheek. They should be honouring the booking as it's got nothing to do with the availability of the room, only who they are booking it with!

Negative experience: **AVOID** managers Chis and Betty never call back after calling every day since the 13/06 I am STILL waiting a call back!!!! I found a good deal on their website and called to confirm this was correct, the agent told me that was the deal to go ahead and book my flights and we can book the hotel deal. It was 12 nights in Long Beach Mauritius. I booked flights for over £3,500 using Avios points also with BA directly went back to book the hotel and was told the offer on their website was wrong and now they wanted an extra £1,400!!!!! I asked for a manger to call me back as had copies of the deals etc and to this day 13 days later still not had a call back! My flights are non refundable and now we are stuck! The mangers Chris and Betty are useless and never have called me back - avoid at all cost, tried to tell me the reason they the deal was now not working was was 9pm in Mauritius and the deal is only until midnight. Utter rubbish as UK and Mauritius time still wasn’t midnight when I was booking!

Fantastic experience: We booked a family holiday with Stephen, he was very friendly and took his time to explain all the deals about the holiday we had chosen. With numerous calls to Stephen, he went out of his way to finalise our holiday and help us right up to the payments section. Once again, thank you thank you for your support

Fantastic experience: This is the second time we have used Destination 2 for our hotel booking. The process was very easy and Nikita was helpful and thorough in her approach. We found the service to be excellent from start to finish. We will definitely use them again.

Fantastic experience: Excellent service and willingness to help, Stephen SJ180 wanted to ensure that every detail was completed and left no gray areas.

Negative experience: Requested a quote for a holiday as they listed deals such as free upgrade to half board and free room upgrade when you add those options the price goes up I called to ask why that was and they said that they were free. I'd avoid this company because they try to trick people into booking with special deals which they don't provide.

Negative experience: AVOID AVOID AVOID They promise everything when taking your money and then dont deliver or help at all. We booked airport transfers, flight was changed although did land at same time as original - not their fault and as a result we were not met at the destination. Phoned and was told it would 2 hours before we were picked up so we took a taxi and they have refused to pay anything for taxi even though we needed up not getting our tranfer. they hide behind endless T&Cs. We called the helpline while we were there and again it was terrible. The bad reviews are endless for this company - go elsewhere - its just not worth trying to deal with them

Fantastic experience: Nikita was very helpful, friendly and professional. Answered all queries effectively and made the whole booking process less stressful. We are now looking forward to our holiday.

Fantastic experience: Cannot fault the experience with Nikita at Destination2 - outstanding knowledge of the area and exceptional advice. When there are so many options for luxury holidays, it’s important to speak to someone who knows the destination and the hotels to get this right. Nikita provided us with a range of options and an ultimate recommendation based on what we said we wanted. Nikita was able to answer all our questions and has provided confidence in our choices. 100% recommend Destination2 (we came through a recommendation too) - I am confident anyone will be hugely satisfied.

Negative experience: Zero customer service after they have your money. Someone called Sharwood on the chat was unnecessarily rude and abrupt. I was still typing a question when the chat ended. I emailed a complaint and what a surprise Sharwood replied trying to make excuses and fabricated replies. (I have a screen shot of my second attempt to ask a question, that was completely ignored) I wish I had used literally any other company. I just cancelled my dream holiday! THEN I received a fairly polite email saying it was a misunderstanding. Look out for multiple fees too. Booking fee, processing fee to pay them thousands of pounds.... AVOID this company. Read the other reviews. I'm looking forward to the excuses that they will reply to on my review...... Update - usual reply below to all negative reviews. Please do be careful if you choose this company. I would not lose my deposit for a 'misunderstanding'

Fantastic experience: Nikita was very helpful. She helped with all my queries regarding my booking. Couldn't recommend enough

Negative experience: Awful customer service!!! Had someone from customer service laugh at me and shout at me today on a call. Refuse to give a breakdown of additional £1000 charges! Will never book with these fraudsters again, not worth the drama or disrespect.

Negative experience: It’s really rare I pick up my phone to write a bad review, but I genuinely would give zero stars if I could , and feel I need to warn others of the absolutely horrendous customer service this company provides. Our flights were cancelled and we were given zero notice from destination 2 (we found out when we got to the airport from airport staff) this was on 19th April - we are now on 16th may and have still not had any acknowledgment regarding a refund !? When you call the supposed ‘customer service’ the response is ‘oh we can’t deal with that you have to email ‘customer relations’ I have emailed customer relations 5 times over the past month and still have not had any response or acknowledgment to the money they owe us. Please do not waste your time on this company.

Negative experience: Booked last week snd received my booking confirmation and agreed price/payment plan and paid my deposit. Received a call yesterday stating that I Now have to full flight balance ( 3000) today or accept another flight costing £1100 more! By a rude customer service agent. Declined and requested my deposit back..so far nothing but an email stating I lose my deposit if I don't accept the increase. Unprofessional con artists! Stay clear

Fantastic experience: phoned for a quote, spoke with Nikita who was very helpful in every aspect of our requirements, fully explained all the details, booked it there and then!

Negative experience: Extremely poor experience dealing with this 'travel agent' first point do not book directly with them on their website if you haven't done your own thorough research into the holiday you are booking they will relinquish any responsibility of what you have booked. Ensure that you call them to discuss your holiday and ask every question / concern that you have because again they will relinquish any responsibility if you later find something out that hasn't been mentioned or highlighted on their booking website. I am currently in discussions with the ombudsman and legal team with regards to a booking that I have made, the resort that I have booked I have just found out is completely alcohol free, completely dry... there is no transparency or clear indication on this when booking on destinations2 website, there is a small one line item that mentions that the restaurants are alcohol free.. from that they expect you to know that the whole resort is dry. I have raised this with their customer service team and have had it thrown back in my face that I should be doing full research into the holidays I book and as I booked it via their website it is down to me. I apparently should have called and completely researched every aspect of the holiday. PLEASE PLEASE SAVE THE STRESS OF HAVING TO DEAL WITH THIS TOTALLY RUDE AND UNPROFESSIONAL COMPANY! I wish I would have read the previous reviews before booking my holiday through them. The email response I have just received is shocking and not a way a paying customer should be responded too. I am speaking with my credit card provider regarding a chargeback or section 75 as they really are not transparent on what they are selling. ****** BOOK YOUR HOLIDAYS ELSEWHERE! ****** EDIT*** after relinquishing any responsibility and stating that I should have done my research and that it was my fault DESTINATION2 have now update the hotels details to show it is an alcohol free resort! I have put the before and after screenshots below! Still no apology or offer to change unless I pay. RIDICULOUS COMPANY THAT HIDE BEHIND THEIR T&CS DO NOT BOOK WITH THEM, please do proper research before handing over your money because once you have paid you are treated like dirt on their shoe. AVOID AVOID AVOID, their is also a Destination2 complaints Facebook page that has some astonishing stories head over and have a look PLEASE REVIEW BEFORE BOOKING. BOYCOTT DESTINATION2

Negative experience: Poor service, from the start should have been a warning sign. They only thing they seem interested in is your money. The agents are not helpful and seem to just read off a script. You get diferent information from different people. I definitely will not be using them again and would not recommend them. If I could give it 0 start I would.

Fantastic experience: We are currently on holiday in the Maldives at Rahaa resort booked through Destination 2 - the resort is absolutely lovely in every way and just how in our view the Maldives should be - I will review this separately on their Google Business page. The mark of a good holiday company is how they deal with situations when things do not go to plan, We were caught up in the recent difficulties with flooding at Dubai. In amongst flight delays, cancellations and bags not arriving in a journey totalling 54 Hours Heather went above and beyond to look after us. Whilst in a crowd of over 1000 people at the Connections desk In Dubai airport when no one from the Airline was prepared to try and help any of us, I received an unprompted e-mail from Heather enquiring as to whether we had arrived safely in Malé - I replied explaining that we were in an increasingly angry crowd getting nowhere with no prospect of onward travel and within 30 minutes I received notification from Heather that she had secured tickets for us on the next available flight - I know of others who were still in the same crowd some 6 hours later. The difficulties and handling of the situation by the airline were way beyond the control of Destination 2 but we are extremely grateful for Heather’s intervention at a time when things were particularly stressful and difficult for us. I cannot praise you highly enough, thank you so much!

Negative experience: Worst travel agent i have spoken to. Especially Nadine . She asks for my name so many times and my email address. It’s like she’s literate. Gives you cheap quote then doesn’t send you a quote. You ring back someone else gives you a different quote and much higher. I ask for Nadine and she’s not available. I asked for her to call me back but never got a call back. This company has unprofessional staff and are very rude. I would definitely discourage people booking here.

Negative experience: Destintion2 I booked the holiday for an agreed price which I paid in full. I requested the reference number to reserve my seats on the plane, which I was told to do by the company. I was told to do this March/early April. I was then told I needed to pay more money for the total cost of the holiday, the cost had gone up! We have paid well in advance, not flying until October so I could not see no reason why the price would go up, the original price should be honoured. I am very disappointed by this service.

Fantastic experience: Had a very positive experience using Destination 2 to book our holiday to Malta. Nikita B was very impressive, she was friendly efficient but more than anything - patient - I kept changing dates, flights and holiday duration times but she never showed any sign off frustration - She was brilliant. We would reccomend 'D2 to anybody looking to book a holiday where the 'personal touch' is required. - Bravo D2

Negative experience: Appalling aftercare - really not worth the price saving. We had to unfortunately cancel our trip to Egypt as my Grandfather was put into critical care. Completely understand that 0 refund was due as its their policy - all we needed as an appropriate invoice to claim from travel insurance. They couldn't even bothered to send an invoice with the correct hotel details, number of nights and departure date. Additionally there was no cost breakdown of the rooms - it was a family trip and everyone has different insurance policies. The original booking confirmation didn't even have a breakdown. Honestly like drawing blood from a stone trying to getting any level of support. No empathy whatsoever for our situation. They even delete the social media comments without reaching out to understand the issue and how they can help. Anyway my husband as a lead booker will try to see how far we get - apparently they can only speak to him. My advice - if you value peace of mind - stay away! Customer Service is not their priority once your booking is made! No matter how they respond - don't ignore all the 1* reviews below.

Negative experience: Terrible service. Booked a hotel in Dubai but was unable to fly following 2 heart surgeries the week of the intended trip which obviously I was deemed unfit to fly for. I wrote to destination2 who said the booking was non refundable so couldn't do anything other than ask the hotel for a possible change of date. Of course I couldn't confirm when I would be fit to fly so that was out of the question. So I wrote direct to the hotel who said of course they could refund in full given the circumstances but the refund had to be processed through destination2. I then wrote back to them with the confirmation from the hotel that they would fully refund. Finally they agreed to write to the hotel and they confirmed the hotel gave a full refund. However, they witheld £300 from the total amount refunded. When I questioned this, I was ignored several times but I would not give up. Eventually they replied saying as it was a non refundable booking they did me a favour by refunding rather than having to claim on travel insurance and by doing so they had incurred an unavoidable admin fee of £150. So they were keeping that amount. What a total bunch of scumbags. They received a full refund from the hotel only after me writing to them directly. What kind of admin costs £150 when I had even done the leg work by writing to the hotel in the first place. I have no doubt that had I not wrote to the hotel directly, they would have cancelled the booking with the hotel and kept the full amount themselves. Shame on you. I would not recommend this company to anyone, they have zero morals.

Negative experience: Booked Anantara last year- Price jumped £700 when i booked, checked private browsing and same trip £700 cheaper but too late. Be warned and don’t get spiked like i did. Looking now for Maldives and difference in browsers is over a grand. Destination 2 u need to stop being greedy, surely customer satisfaction brings in long term customers.

Fantastic experience: I booked a holiday to Dubai with destination2 a couple years ago. It was great value and I would defo recommend again.

Fantastic experience: Extremely professional, helpful and patient service from George Bender. Explained everything very clearly; emailed/phoned when he said he would; and found solutions to problems. I would recommend Destination2.co.uk highly.

Fantastic experience: Destination 2 booked my honeymoon and went above and beyond for me and my Husband in Barbados and it was the most fantastic holiday and very smooth sailing from start to finish. I could not recommend this team of fabulous agents enough. Prior to my booking they spent over two hours on the phone with me to explain each and every detail about the country and the resorts - they wasn’t looking for the high prices and gave us honest options and price ranges for 4 & 5 start resorts. They were very accommodating and we was given a free upgrades when we arrived to our hotel as the team had explained our celebrations to the reception. Absolute 10/10 from us. Will be back very soon. Thank you Destination 2 for the best honeymoon ever.

Negative experience: I have tried to book an holiday with this company x4 times! I rang and gave my details of destination & dates and was promised a call back in 45 mins, X3 days later I emailed back to see if they had sorted anything, again I was told I would get a call to discuss my choices, x2 days later I call and asked to speak to Gemma who was dealing with my enquiry, who was on the other line and would call me back once she had finished, Last chance the following day another email to which I received no response, I think I had a lucky escape if that's the customer service, I contacted another travel agent & spent my 3k with them who called me back when they said they would & filled me a lot more confidence than this company!

Fantastic experience: An absolute pleasure to deal with Destination 2 James was very professional and guided me through the process with excellent insight and guidance. His knowledge about cruising and the hotels of Barcelona were invaluable.

Negative experience: Destination 2 Does not take any responsibility for the booking. When you file a complaint they will reply back with the following 3 things. 1. Why you did not call us while on the holiday. Apparently they have a 24/7/365 number. Which we were not supplied either in the email/booking or it is shown on their website. They expect you to call them even on Christmas day or New year eve. 2. If the hotel you booked do not honour your package. They expect some kind of evidence. As we are not type of investigators, we expected the hotel to accept their mistakes and communicate to the Desitnation 2. The hotel we booked at the UAE, Park Rotana did not honour the package " All inclusive plus" sold by Destination 2. They clearly said they never heard of that package. The only evidence we could have supplied is having recorded the conversations we had with multiple staff members of the hotel Park Rotana. But if you do face the issue please keep your phone handy and record the video. As you know the hotel will refuse to accept that they made a mistake on your stay at a later date. There is no honesty among people. 3. Beware of the disclaimer clause in the Destination 2 terms and conditions. It says they only act as and "Agent" and they do not take any responsibility of the failures of the hotel management on the compliance of the packages. Last but not the least please pay attention to Google review ratings why is it only 3 stars for Destination 2? Why the company is doing nothing to change the scenario? Selling cheap packages is good old trick. What goes in the holiday is in your hands. There is no point in playing victim later on. Good luck booking cheap holiday packages.

Negative experience: Avoid at all cost. There is no customer service and the after care in non-existent, once they take your money they don’t care and no support at all at the time of need. Communication is also nonexistent. No flexibility just awful They will try to rip you off so be aware. I’ve also got a quote for £600 more in person than the one shown on the website for the same holiday. I’m disgusted

Negative experience: Honestly such an awful company. Don’t get me wrong perfect when you are booking your holiday. Prices a decent but i think it’s reflects the poor after sales support. It so evident when you called sales and you tell them it’s about a current booking their tone completely changes; they don’t want to know. Once you book it’s a nightmare if you want to make any adjustments and the prices they charge are ridiculous! If I were to create a whole new booking it’s cheaper then adding the adjustments on to your current booking! For instance quoted 40 pound for a room change and then emailed to confirm and fee when up 400 pound - same day correspondence. Also they only deal with you via email after booking it’s a total nightmare when you have questions and they are not fully answered in your emails because you are constantly chasing. Basically all customer service goes out of the window after you book. Don’t know a holiday provider like it. Called ‘after sales’ spoke to someone called Sharwood. He was so unhelpful in my opinion and rude. Not sure what his role was but definitely not after sales support. Got so many holidays planned but won’t be booking with these guys in the future. It’s been an unpleasant experience. When I book a holiday I want to know customer service will there from beginning to end. And not just when I’ve confirmed my booking and you’ve taken my money. I booked a bucket list trip I’ve wanted too do for the longest time and feel like the experience has already been ruined and tarnished by these guys. Seriously pay a bit more money and go somewhere where you’re going to be looked after.

Negative experience: This company is a shocking Company to deal with. Giving 6 months notice and they are unable to refund or change a name on a flight but want more money. Emirates would refund but they won't. Don't travel with them. I'm totally disgusted with the way the staff have treated us and extremely unhelpful. I'm going to the newspapers. Unable to change a name and the holiday is in July but want £800 for a new seat on the plane when I already have two seats. Dint use this company they are bad news. All they can say is send an email. Shocking!

Negative experience: Dear Holiday Seekers, I want to strongly recommend not to use this firm as they are not what you want. You think you booked a holidays with them? NO NO. It is a 50/50 you will get it as they do not have live availability of the holiday package. There are many more descent firms in UK who will provide at the same second you will click a purchase button. Avoid this company!!! Stay as far as you can if you want a good and stressless holiday!!!

Fantastic experience: Just returned from a wonderful trip to Bangkok and Hua Hin. David was fantastic when we booked the trip, he was very patient with me asking for alternative options constantly. Everything went to plan and worked amazingly, won't hesitate in using destination2 again. Excellent from start to finish.

Fantastic experience: Nadine Edwards has been so helpful friendly and pleasant to deal with , we booked our Dubai holiday for 2024 she also helped us find various hotels for our California road trip last September, will definitely be calling Nadine again for future holidays !!

Positive experience: Shauna organised an excellent Maldives holiday for us. Everything went smoothly whilst on holiday. Getting in touch with Destination2 can be a little slow after you have booked. We would use Destination2 again

Negative experience: Prices may look great but the aftercare service is absolutely awful. I would not recommend booking with them. I booked a holiday in July to Dubai, price agreed, deposit paid, in November my plans changed and I needed to change the check out date to 1 day earlier. The company does not allow you to call and make changes so I emailed with my request. They came back to me asking to agree a new, much higher rate for the holiday - rather than simply changing the check out date (which every company I have ever booked with would let you do). Their excuse was ‘prices are subject to availability’ - this makes no sense whatsoever given the holiday was already booked. I would NEVER use them again, if they cannot facilitate such a simple request, they certainly wouldn’t help you with any other issue.

Fantastic experience: So far so good. We found destination2 via another comparison site. Kirsty was very helpful, managed to find us an even better deal than we had originally found. We had a small issue on emails going to hotmail but resolved by changing yo Gmail. Also spoken with the hotel we have booked with just to confirm the booking. I will provide a further update once we go on holiday but that won’t be until October 2024.

Fantastic experience: I was apprehensive about using this company because there were a few negative reviews and I’ve not heard of them before. We had a great deal on a hotel in Dubai, before departing. I emailed the hotel directly to ensure we had a booking and we did, everything went very smoothly. One thing to be mindful of booking with this company is there is very little contact, it’s very online orientated and if you’re comfortable with that then go for it. I booked online, left a deposit, had a confirmation, didn’t hear anything until payment was due, once payment was received the final invoice/confirmation was sent and nothing more. That made me feel slightly uncomfortable, but there was nothing to worry about. So in summary if you’re comfortable booking online and having little other contact then this is the agent for you.

Negative experience: We booked in good faith, Caesars Palace Dubai, we were advised the supplier changed names, all facilities would remain the same, given strong reassurances that this was a simple rebrand and everything we had booked for would remain the same e.g. restaurants / beach clubs etc. Utter shock horror, called the hotel directly today to find out it's the complete opposite of what we were reassured. Customer services refuse to come on a call, refuse to help. Destination 2 did not provide full and final information that the dining / facilities / beach clubs etc would change - they lied and told me everything is the same and i simply is NOT. Now they are being more than difficult knowing full well that we want our money back as we did NOT book to stay in a hotel which is completely different to what we booked!!! NEVER EVER USE!!!!!!!!!!!!!! Hope they can find a resolution here and at least do me the decency of a phone call. UTTER NONSENSE, do not trust these people. Bluewater Beach Hotel Dubai does not even exist, nor does it have a website - this is beyond a joke! I’m praying for a refund so I can rebook through a trusted hotel chain directly!

Fantastic experience: My wife and i stayed at the Adaaran Rannalhi resort last week. From the check inn to the airport to the arrival back to UK was faultless. As for the resort it really should be a 5 star. Couldn't complain about any thing at all. Thank you Destination 2 for providing top service.

Fantastic experience: I am writing this review while sat by the pool in Thailand. I waited until now to review this company because of the negative reviews I have read. (Some of which do seem self inflicted) However I can not fault the service. I found the offer I wanted online, called up and went through it all with Nadine, she booked it all over the phone and sent me the documents to proof read while on the phone and everything was great. Shortly after the call I received all my booking confirmation for the hotel, flights and transfers. Everything to this point has gone smoothly and we got a great price for our holiday. I would highly recommend this company and will definitely be booking again with them for my Asia holiday. Thank you very much

Negative experience: Terrible holiday company. The site advertised all inclusive and listed all of the restaurants included, when we got there it was a very basic package. The customer service is shocking. Avoid at all cost

Fantastic experience: Booked flights, hotel and private transfer through Destination 2.Had no problems at all. Would definitely use again. Thank you

Fantastic experience: Great service from Amy who followed up to help me finish my booking, kept her promises and worked around my needs as a customer. Great customer service and will very likely book via Destination 2 again, as a result!

Fantastic experience: Let me start at the beginning. A big holiday company decided to change our booked hotel in Cancun 6 days before we were supposed to go on holiday. No big deal, except for the fact that we are going to meet up with friends from the US who booked the same hotel. This is a resort and only guests have access. Panic mode and lo and behold, it looks like Destination2 have got the same standard of room available. Now I phoned the large holiday company and get the usual unhelpful response. I want to cancel the hotel only, and even though the flight is with a independent airline, big company can’t split. I have got to cancel the complete package. I phoned Nadine at Destination2 and she was so helpful and understanding. She arranged the flights from Heathrow as I already had an airport hotel booked for the night before. She also arranged the transfers to the hotel resort and back. All the stress now gone and we can meet up with our friends and have a well deserved holiday together. Considering that all was arranged 5 days before departure, I know exactly who I will call when I book my next holiday. Big company…..never again. Nadine all the way

Negative experience: This travel agency has displayed an alarming lack of ethical and moral responsibility. They deserve to face financial repercussions, possibly even liquidation, due to their exploitative practices. My experience with them has been marred by a troubling pattern of deception. To provide context, I had made a reservation for an airline ticket, which was scheduled for five months in the future at the time of my communication. Unfortunately, I received a distressing letter from the hospital, indicating that my 4-year-old child's cancer had reappeared and would require 18 months of inpatient and outpatient treatment. Given this unforeseen situation, I requested that the travel agency hold onto my deposit for an additional two years so I could potentially rebook the trip when circumstances allowed, as they generally don't handle bookings so far in advance. Shockingly, they refused to cooperate, and a trail of unaddressed emails supports this. Furthermore, the travel agent's customer service representative, Shirley, claimed that Emirates, the airline in question, would not provide a refund. When I contacted Emirates directly, they informed me that a refund might be possible based on the ticket's terms and conditions. Astonishingly, Destination2 showed no willingness to invest the effort in pursuing this refund from Emirates. When I asked for a refund of my deposit, they insisted it was part of the airline ticket, but when I pressed for confirmation on this matter, they either evaded the question or declared their inability to assist further, directing me to seek resolution through insurance. It's disheartening to encounter a company that exhibits such inflexibility and a lack of empathy during a challenging and distressing time.

Fantastic experience: I have had many quotes for a holiday I was trying to book for a group of 9 adults and a baby. I have finally booked and would add how patient Nikita was with me. Thank you

Negative experience: Can somone please respond to our emails, our 4 year old daughter has relapsed leukemia and we are trying delay our holiday until 2025 when her treatment will complete. My wife has sent 6 emails nobody is helping despite our very unique situation. You have more than enough time to resell our seats and the prices of the package have gone up so you will still make more money. Ref: 163807

Fantastic experience: Just returned from 10 days in Dubai, Flights , hotel and private transfers all sorted without any fuss and bother. Couldn’t recommend Destination 2 as the perfect company to arrange your holidays.

Negative experience: Unbelievable company to deal with. Booked online then called me to say price had gone up by £400 so I agreed to pay more. Called me back after 5 hours saying sorry there is another price increase now of £2000. Wouldn’t recommend them as they seem to be winging it.

Negative experience: First time I have booked with this company so not very happy, customer services still not got back to me regarding a booking. Book a balcony with these and they give you a balcony with partially view which they don't tell about to after you have booked and payed deposit, this cruise was book for a 40th wedding anniversary for next year so very disappointed with them

Fantastic experience: Nikita was amazing at sorting our booking to the Maldives. She got a good price compared to most other websites and was really good at sorting changes we wanted to flights. Will definitely use them again. Thanks Nikita!!!

Fantastic experience: Dealing with Advisor Nikita was fantastic, she was so very helpful, I have been in contact with her for over a week and she got me a great deal on the holiday to abudhabi next year, i cannot thank her enough.

Negative experience: Don’t book with this company. There are far better companies to go to like, best at travel or let’s go to who have always bin really helpful. We had a issue where my father in law had to go in to hospital to get his cancer in his stomach removed and needed to change the dates as he was coming to Dubai with us and because we didn’t know the dates we wanted to change to because we are unsure of his recovery time they made all our parties lose their deposit. This was our first time trying them and last. I shall stick to, best at travel or let’s go to from now on as they have always bin fantastic and really helpful.

Negative experience: The best decision I ever made was to cancel my booking with Destination 2. When you ring up to book, they are so helpful, then they take your deposit and then they wash their hands. At this point they ask for a Trust pilot review, so of course they will get a high score which I stupidly took as a green light and believed everything they told me, which was if you book over the phone then you can amend your booking, i.e if direct flights come out, upgrade the room, upgrade transfers etc.... so of course when I checked and saw some better deals I asked for the upgrade. However, they did not exist. After researching on google reviews the penny finally dropped, this is the norm.... at this point I cancelled, and believe me I fought for my deposit back, but they refused, however now I am just relieved I only lost my deposit to severe my ties with this company, and I've booked with a rival company and saved more than the deposit I lost as they were £2000 cheaper for the same holiday. I will NEVER deal with this lot again, absolutely disgusting, when you think about how much money you are parting with, please don't let people like this get their hands on it!

Negative experience: Please avoid this travel company as they hide behind their T&C and will do anything to keep hold of your money. They are NOT ABTA bonded and ATOL were useless! You will have no protection. On July 9th I paid £500 deposit for what I thought was a cruise booking. No cruise confirmation followed and 2 hours later I was told the cabin and cruise were no longer available. Good scam. I phoned customer services for a refund next morning. Sorry you are not on our system. We don’t have your email. We don’t have a booking reference. Apparently my £500 had disappeared! 13 emails were left unanswered - 9 to Andy - the salesperson. My calls were never returned and when in exasperation on one call I asked to speak to a Manager , I was told I had to email customer services and they would get back to me ( by the way they reserve the right to answer emails in 5 working days) Unbelievable! Good scam. Take £500 deposit, say the holiday is no longer available, keep the deposit and make it so impossible to get a refund that the customer gives up . 24 days later still no money in my bank. There are two websites and a Facebook Page dedicated to Destination 2 complaints and yet this dishonest company is allowed to trade.

Fantastic experience: John Johnson was fantastic! Really took the time to help me find my perfect holiday in Dubai! He was so knowledgeable and friendly, would highly recommend! Thanks John!