Andante Travels

Negative experience: It very unlikely to book another holiday with your company following an incident that happened on a booked tour to Santorini and Crete. So you can stop emailing me. I fell getting down from the airport bus at Santorini which resulted in a two week stay in hospital there and Athens. Plus, a further 2 weeks back in Chichester. There were 3 calls from your tour manager during the week but nothing from Andante merely a cancellation charge of all the monies paid for the holiday when my wife and I merely flew to Santorini. David Sparrow

Negative experience: I am not generally one to write a scathing review but have decided to add to my previous Andante review as we have just received an email offering 10% discount if we book a tour and pay in full 12 months in advance. DO NOT do this! This is exactly what we did and when Andante then cancels the tour, they make you wait 2 plus months for your refund. We are still waiting for our AUD19,500 (£9,600) to be refunded back whilst needing to pay for another tour with another tour group at very late notice. Andante has had our money for 12 months invested - they promised in their response to my previous review that it would be paid back a week ago and we are still waiting! If I could give this company zero stars in the review I would.

Fantastic experience: A professional company who organised an excellent guided tour of Pompeii and Herculaneum. The tour manager, hotel, meals and all travel arrangements were as promised. I can't recommend this company enough.

Negative experience: Andante used to be wonderful and I had some marvellous holidays with them. It appears that it is now impossible to contact them: a phone message left a week ago has gone unanswered, as has an email. And this is not the first time....

Negative experience: This Company refused to refund our money when our holiday to Italy was cancelled last year as a result of the pandemic. This was contrary to their own Terms and Conditions (which they are happy to apply to their customers) and the Package Travel Regulations 2018. Not only that but they then refused to comply with a Court Order so that we had to go to the further hassle of getting a Third Party Debt Order to retrieve our refund directly from their account. We have never dealt with such an unprofessional company before and cannot recommend them.

Negative experience: not worth it