TUI Holiday Store

New St 10, B2 4RQ, Birmingham
New St 10
B2 4RQ, Birmingham
0121 758 5012

Opening hours

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: 9:00 AM – 7:00 PM
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:30 AM – 7:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 11:00 AM – 5:00 PM

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

Our comment from TraTraTravel UK about TUI Holiday Store:

TUI Holiday Store in Birmingham New Street offers a welcoming and professional environment for customers seeking travel assistance. Many visitors have praised the staff, particularly Kashmir and Nicole, for their exceptional customer service and extensive knowledge about holiday destinations. Customers have noted that the team is not only helpful but also patient, making the booking process enjoyable and stress-free.

Highlights of the store include:

  • Helpful and knowledgeable staff: Many reviews mention staff members like Kashmir, Nicole, and Ross as being eager to assist in finding the best travel packages tailored to individual needs.
  • Positive customer experiences: Numerous customers have shared their satisfaction with the service provided, highlighting quick responses and thorough assistance in booking holidays.
  • Friendly atmosphere: Many visitors appreciate the welcoming and friendly atmosphere created by the staff, making it a pleasure to visit the store.

However, there have been some challenges noted, particularly regarding exchange services and certain interactions that fell short of expectations. Some customers reported less than satisfactory experiences, particularly in terms of currency conversion and customer service during busy periods.

Despite this, the overall sentiment remains positive, with many customers expressing a desire to return and book their next holiday with TUI, emphasizing the professionalism and dedication of the staff.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

TUI Holiday Store: Reviews

4.5/5 (90 Reviews)
Miss Bianca 3 months ago

Fantastic experience: I always enjoy coming into the New Street store. As I’m always treated kindly and my requests are always handled efficiently. Robyn is amazing she takes the stress of booking a holiday away and continues to assist you throughout the whole booking making it seem so effortless. Thank you xx

TUI Holiday Store

Hey Miss Bianca, thank you for taking the time to leave a review! I loved reading your comments, and I know Robyn will too. We look forward to seeing you again soon.

Theresa St.Clair 3 months ago

Fantastic experience: Pop into this this morning to book my trip to Jamaican and the service that I received passed my expectations the lady that I saw (Kashmir) was the most helpful I would recommend tui to my family and friends any day

TUI Holiday Store

Hey Theresa, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Anthony Hickman 4 months ago

Fantastic experience: Always come to see Michelle M at this branch. She takes the time to find me the perfect holiday, going away this Christmas! And this is not the 1st one she has booked for me. Each one, myself and my partner have been really happy with! Will always come back because she is full of smiles and great customer service! Very lucky to have this lady serving in this store!

TUI Holiday Store

Hey Anthony , thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle M will too. We look forward to seeing you again soon.

Pauline Fanning 4 months ago

Fantastic experience: Visited Birmingham New Street shop today Regarding a problem with currency card. Would like to say thank you to Nicole for her excellent customer service 5 star.

TUI Holiday Store

Hey Pauline, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

ELiza 4 months ago

Negative experience: Can only speak about the exchange services. Take ur money somewhere else Bad rates and unfriendly staff that cannot count.

TUI Holiday Store

Hi ELiza, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0121 758 5012 or email [email protected]. We can chat through your feedback and get this resolved for you.

Liza Semenova 4 months ago

Negative experience: Can only speak about the exchange services. Take ur money somewhere else Bad rates and unfriendly staff that cannot count.

TUI Holiday Store

Hi ELiza, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0121 758 5012 or email [email protected]. We can chat through your feedback and get this resolved for you.

Joanne Lester OKeeffe 4 months ago

Fantastic experience: Nicole is fabulous. Very helpful and patient with us. Knowledgeable and doesn't try to fob you off.

TUI Holiday Store

Hey Joanne, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

Solaiman Marrakchi 5 months ago

Fantastic experience: Hi, Ross was outstanding service and very welcoming

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TUI Holiday Store

Hey Solaiman, thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Juliet edman 5 months ago

Fantastic experience: Tui New St is my go to branch when booking my annual holiday. The team are always welcoming, pleasant & professional. Kashmir in particular is well travelled, with great knowledge of destinations, giving fab tips on where to go and when’s best to travel there! Thanks again Kashmir Caribbean Cruise here we come! ️

TUI Holiday Store

Hey Juliet, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Said Razavi 5 months ago

Fantastic experience: Here is maximum 5 star, but I would love to give you 1000 stars Kashmir for been really helpful and you found us really cheap flights ✈️ including everything thank soooo much :) I would love you use TUI again and again ❤️

TUI Holiday Store

Hey Said, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Rosie Kaur 8 months ago

Fantastic experience: Kashmir, is real assest to Tui. She made the booking experience very smooth and easy. Thanks for all your help.

TUI Holiday Store

Hey Rosie Kaur, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Siham Uk 10 months ago

Fantastic experience: Me & my friends popped into the store enquiring about an amendment to our holiday and I can happily say Nicole was an extreme help to our decision and made everything easier for us. Provided us with such great customer service and we left the shop feeling pleased.

TUI Holiday Store

Hey Siham, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

Arxbhxkage 1 year ago

Fantastic experience: Kashmir amazing!

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TUI Holiday Store

Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Raj Basra 1 year ago

Fantastic experience: Kashmir was amazing, and very helpful.

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TUI Holiday Store

Hey Raj, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Gerry Byrne 1 year ago

Fantastic experience: Kashmir is a fantastic member of staff On entry into store she was very welcoming and relaxed and advised me on various options available for my visit to pride in October ,it was well worth sitting down and discussing this with a professional,you don't get that option of that service on line !

TUI Holiday Store

Hey Gerry, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Katie Lucas 1 year ago

Fantastic experience: We came into store over the weekend and had Ross help us choose our holiday. He was super helpful and so friendly and had a great sense of humour. We went into store not really knowing what we wanted as it was our first family holiday abroad with our 6 month old baby. Ross did a great job at helping us choose a holiday and we are flying in a couple of weeks. Thanks Ross! Katie, Adam and Robyn

TUI Holiday Store

Hey Katie, thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Amarah Murshid 1 year ago

Fantastic experience: Great experience at the TUI store in Birmingham with Kashmir

TUI Holiday Store

Hey Amarah, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Kezia Mendy 1 year ago

Fantastic experience: Kashmir was very helpful today.

TUI Holiday Store

Hey Kezia , thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Melody Walters 1 year ago

Fantastic experience: Kashmir has been absolutely wonderful, she has made everything simple and understandable. Very 5patient, all her help is appreciated.

TUI Holiday Store

Hey Melody, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Raisi Facey 1 year ago

Fantastic experience: Kashmir was such a joy on rainy Tuesday morning! So knowledgeable and lovely. She was able to help me sort my holiday in no time by giving great advice on destinations and flights. Fabulous member of staff. Can’t wait to book with her again!

TUI Holiday Store

Hey Raisi, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Ant Larkin 1 year ago

Fantastic experience: Kashmir was very helpful. Well done.

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TUI Holiday Store

Hey Ant Larkin, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Shakira Beckford 1 year ago

Fantastic experience: Kashmir was really hopeful booking my holiday to Dubai. Thank you very much.

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TUI Holiday Store

Hey Shakira, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Sophia Hinds 1 year ago

Fantastic experience: I got a really good deal, very friendly and polite service. Thank you Kashmir for your customer service.

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TUI Holiday Store

Hey Sophia, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Robert Pooley 1 year ago

Fantastic experience: Nicole is highly recommended, excellent service from start to finish, will be back to book again.

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TUI Holiday Store

Hey Robert, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

David Fletcher 1 year ago

Fantastic experience: The lady was as helpfull as anyone could be .I came in sat down and it whent smoothly I enjoyed looking for the holliday and will be back again

TUI Holiday Store

Hi David, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Alex kane 1 year ago

Fantastic experience: Booked our holiday here, very happy with the service all around! Big thank you to Nicole who made the whole experience a real pleasure

TUI Holiday Store

Hey Alex , thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

HUw Parry 1 year ago

Fantastic experience: I would like to thank Kashmir for booking me my family holiday. So helpful and very professional. Deffo worth a visit.

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TUI Holiday Store

Hey Huw Perry, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Melissa Duffy 1 year ago

Fantastic experience: Fantastic experience with TUI travel agent, booking my very first holiday abroad, Nicole Taylor made sure my booking was very easy for me, she is very reassuring, she has made sure me travelling with my disabilities very plain sailing with all areas covered! Highly recommended. Thank you very much TUI with a very special thank you to the lovely Nicole

TUI Holiday Store

Hey Melissa , thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

Susan Mullinger 1 year ago

Fantastic experience: Excellent service. Very helpful thanks to Kashmir,Ross and all the other staff. Thanks for the help

TUI Holiday Store

Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir and Ross will too. We look forward to seeing you again soon.

Antony Neale 1 year ago

Fantastic experience: Had a fantastic experience with the Travel Agent, Kashmir. She was very helpful with my other halves and I's first holiday together abroad, we had a smashing time whilst there and it's a memory we will forever cherish! Will be using TUI again and hopefully have the chance to book with Kashmir. After putting up with all our silly questions you provided a fantastic deal on an even more fantastic holiday! Thank you x

TUI Holiday Store

Hey Antony, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Kerry McCarthy 1 year ago

Fantastic experience: I called the store to make an enquiry for a summer holiday and Michelle H was very helpful. She was pleasant to speak to, knew what she was talking about and was able to answer all my questions. I will definitely call her again.

TUI Holiday Store

Hey Kerry! Thanks for taking the time to leave a review, its great to read such positive comments, I will be sure to pass these on to Michelle for you.

Gage Whatmore 1 year ago

Fantastic experience: Spoke to jess gave great service highly recommend

TUI Holiday Store

Hey Gage! Thanks for taking the time to leave a review. We are pleased to see that Jess exceeded your expectations, we will be sure to pass on the comments.

Daniel Myers 1 year ago

Fantastic experience: Had a great deal off Jess thank you will be back soon

Ryan bridgewater 1 year ago

Fantastic experience: I recently booked a holiday through TUI with Naomi. She was super helpful, finding me the best options to fit my needs and budget. The booking process was smooth and stress-free, and im looking forward to my holiday thanks to TUI's exceptional service and Naomi's expertise. 5 stars for sure!

TUI Holiday Store

Hey Ryan, Thanks for taking the time to leave us a review! It's lovely to read your comments, I will be sure to pass this onto Naomi.

Elizabeth Harrieson 1 year ago

Fantastic experience: Thank very much to Michelle Wilson for looking for our amazing holiday to Tunisia she really did well guided us all the way through. she had a beautiful personality and smiles and making us feel welcome , I’m thankful.

TUI Holiday Store

Hey Elizabeth, thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle and Wilson will too. We look forward to seeing you again soon.

Kiran Bangar 1 year ago

Fantastic experience: Kashmir is amazing at finding the perfect family holidays we literally leave it all to her and she finds fabulous packages and things to do with little kids. We have never booked holiday's with anyone or anywhere else.

TUI Holiday Store

Hey Kiran!, Thanks for taking the time to leave a review, we are glad to hear that Kashmir exceeded your expectations, I will be sure to pass on the comments.

Jeevan Sagoo 1 year ago

Fantastic experience: Staff were extremely helpful in resolving my questions regarding the TUI business model for an upcoming TUI interview. Thanks again ✈️

TUI Holiday Store

Hi Jeevan, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Priya Bangar 1 year ago

Fantastic experience: I always book my holidays through TUI! Kashmir has been great in helping us find the perfect packages, looking forward to the next one!

Ellis Williamson 1 year ago

Fantastic experience: Great Staff - very helpful! Thank you.

TUI Holiday Store

Hi Ellis, Thanks for taking the time to leave a review, I will be sure to pass your wonderful comments onto the team.

Karen Bridgewater 1 year ago

Fantastic experience: Excellent experience when dealing with Katie. She was very informative and helpful. A pleasure booking a holiday with her and will do so again ThNk you Katie

TUI Holiday Store

Hey Karen, thank you for taking the time to leave a review! I loved reading your comments, and I know Katie will too. We look forward to seeing you again soon.

Katie Haynes 1 year ago

Fantastic experience: I booked a holiday in store with Lauren and she was extremely helpful and knowledgeable. The holiday was great and had no issues at all!

TUI Holiday Store

Hey Katie! Thanks for taking the time to leave us a review it's lovely to read the comments and I will be sure to pass these comments onto Lauren

Helen Morris 1 year ago

Fantastic experience: I came in TUI New Street last week and booked our Honeymoon to Mexico next year with Ross Edge. He was fantastic, very friendly, helpful and informative and made everything so easy. Nothing was too much trouble for him and we will definitely book with him again in the future. Thank you Ross your a star

TUI Holiday Store

Hey Helen, thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Adrian Berry 1 year ago

Fantastic experience: Had a great experience at the New Street Branch, Wilson was extremely helpful

TUI Holiday Store

Hey! Adrian Thanks for taking the time to leave a review, It's great to read your comments about Wilson's helpful service, I will be sure to pass on the comments.

Alana Ellison 1 year ago

Fantastic experience: We went in the Tui store on Birmingham New St to book a holiday. Michelle was our advisor and she was ever so patient and lovely.

TUI Holiday Store

Hey Alana , thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle will too. We look forward to seeing you again soon.

Pebbles Loo 1 year ago

Fantastic experience: Fantastic experience with the Tui team at New Street, special thanks to Naomi who was extremely helpful and made the whole booking process very simpl

Arjun Bali 1 year ago

Fantastic experience: Very good service. Lots of great information and advice.

Iulian Mindru 1 year ago

Negative experience: Last year was ok but today I went to find a vacation with my family and I was told to wait 10 minutes. Ok, I waited 25 minutes and no one paid attention to us. This is unacceptable; the two ladies were looking at us and laughing in our faces. If you don't feel like working, stay home; this is not how you should treat customers.

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TUI Holiday Store

Hi Iulian Mindru, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0121 758 5012 or email on [email protected]. We can chat through your feedback and get this resolved for you.

Arjun Bali ॐ 1 year ago

Fantastic experience: Very good service. Lots of great information and advice.

TUI Holiday Store

Hi Arjun, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Coming Together 1 year ago

Fantastic experience: I always book my holidays through TUI! Kashmir has been great in helping us find the perfect packages, looking forward to the next one!

TUI Holiday Store

Hey Priya! Thanks for leaving us a review. It's lovely to read the amazing comments, I will be sure to pass this onto Kashmir.

cindy wang 1 year ago

Negative experience: To whoever wants to book a holiday with Tui, please book online by yourself, not book with the store. If you think that you book with store they will look after you. I tell you, they wouldn't! I had very bad experiences with Birmingham new street store, event store manager Sam can't help me out, so don't even bother to try it, you will get the same service online and more cheaper prices and you can check what you purchase before you pay it, rather than some staff put something on the final price, don't even ask your permission. When you found out, they will say that is nothing they can do. Trust me book Tui holidays online by yourself, you will enjoy more! It is my first time book with Tui for my holiday, I felt really unsatisfied with Birmingham new street store customer services. By the way, they know less than online Tui, you will feel you talk to 2 different companies.

TUI Holiday Store

Hi Cindy, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. We have taken your feedback onboard and hope that you will give us another opportunity assist you with any future holidays.

Natalia Surowka 1 year ago

Negative experience: I really dont like leaving bad reviews however i found my experience really disappointing and unhelpful. I was looking to book a holiday to Greece for the end of July and was struggling to find the right holiday so I thought Id get some help in store. I was served by someone who just seemed like she didn't want to be there. All my appointment consisted off was having hotel descriptions read out to me. This was great but I couldve done that at home myself. I was really indecisive and I wasnt 100% set on Greece and I feel like advice and other recommendations wouldve been good and couldve even secured a sale. Really bad first experience

TUI Holiday Store

Hi Natalia, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on [email protected] . We can chat through your feedback and get this resolved for you.

Richard Taylor 1 year ago

Negative experience: Went to collect my travel money on my way in to work to be told "we've got it but haven't counted it, it'll be an hour", to which I couldn't stay as I had to be at work. Then went back later on to collect to be told because I haven't got my passport with me I couldn't have the full amount I needed so I could only have part of it (I was never told I needed this document to collect the travel money upon booking it). So it's left me with a lot less foreign currency than I wanted to go holiday with. Much better places out there to exchange money. Won't use again!

TUI Holiday Store

Hi Richard, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on [email protected] or call on 0121 758 5012. We can chat through your feedback and get this resolved for you.

Imran Mohammed 1 year ago

Fantastic experience: Visited the store today to speak about our first family holiday to Turkey. Spoke with Michelle MC who was extremely helpful and took her time to help and support me to make my decision. Gave me all the details and information I required. Went away booked and happy. Definitely attend again for more bookings.

TUI Holiday Store

Hey Imran, thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle MC will too. We look forward to seeing you again soon.

Lauren 1 year ago

Fantastic experience: I came into the store to amend my booking and Ross approached us with a great smile made us feel so comfortable from the start and sorted my new holiday out I’m so grateful for his help and his great customer service towards customers a great credit to the team

TUI Holiday Store

Hey Lauren, thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Jack Davies 1 year ago

Fantastic experience: I went in to the Tui store and got greeted by Sam who was so helpful when I was discussing travel money! She put me straight at ease, and suggested the travel money card as we got discussing about my future trips! She is such a credit to the company! Thank you Sam❤️

TUI Holiday Store

Hey Jack, thank you for taking the time to leave a review! I loved reading your comments, and I know Sam will too. We look forward to seeing you again soon.

Wayne Ebanks 1 year ago

Fantastic experience: A few days ago I visited TUI New Street Birmingham and spoke with Kashmir.I was looking for a 16 day holiday to Tanzania Zanzibar as a special treat for me and my wife.I had received a quote from Trailfinders just around the corner for £1500 more than the internet price. Kashmir went through same quote and got it to similar internet price for 15 nights.Kashmir promised me should would search around for a better deal and sure enough called the next day. Kashmir matched the best price I had received on internet for the 16 nights.I have checked can't be beaten. Kashmir was determined and never gave up and have not even received a follow up call from Trailfinders as promised. Excellent service from Kashmir an absolute professional and a credit to TUI.Thank you for our dream holiday at the best price. Wayne and Julie.

TUI Holiday Store

Hey Wayne Ebanks, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

errol failey 1 year ago

Fantastic experience: For a person that had nervous and never flown on his own before the service was exceptional Naomi was always available made time for me no matter what and is a credit to the company I would recommend this place to anyone wishing to travel and Sam Also

TUI Holiday Store

Hey Errol, thank you for taking the time to leave a review! I loved reading your comments, and I know Naomi and Sam will too. We look forward to seeing you again soon.

Audrija Mukhopadhyay 1 year ago

Fantastic experience: We left it last minute to book our family holiday. Kashmir at the New street branch was super helpful in finding the holiday that ticked all our boxes and within 30 mins I walked out securing a much needed family holiday. Highly recommend seeing Kashmir at Tui New street.

TUI Holiday Store

Hey Audrija Mukhopadhyay , thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

LuckyEevee 1 year ago

Fantastic experience: For a few months now my partner and I had been considering our first big Holiday together and had our eyes on Orlando but we weren't 100% sure. We popped into store at the beginning of the week and Kashmir sat us down and got to know us and what kind of holiday we wanted. She informed us of everything we needed to know about Disney World and more and really made us feel like we wanted to book there and then but seeing as I am infamous for procrastinating I needed more time to think! Today I went back in after booking an appointment to see Kashmir again and I am happy to say that I have booked our holiday to Orlando for 16 months from now! I was a little nervous as I was booking it alone on behalf of the two us but Kashmir really took the time to make sure I understood everything and had everything booked perfectly with the optimal attractions, plane seats, transfers and anything else I could possibly have needed (and she made me an amazing coffee, despite saying she wasn't any good at making them!) I just wanted to say a HUGE thank you to all the Tui staff who helped with the holiday booking but in particular to Kashmir for everything she has done. Now comes the painfully exciting wait, 500 days from today and counting! You have a wonderful Tui team in the Birmingham New Street branch and I look forward to seeing you all again! Kind regards, Ricky

TUI Holiday Store

Hey Luckyeevee, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

Rhys Collins 1 year ago

Fantastic experience: Was very happy booking through Ross, he suggested some amazing places and was very knowledgeable. Told him what we was after and he catered just for it, would definitely recommend.

TUI Holiday Store

Hey Rhys, thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Evie-Rose Turner 1 year ago

Fantastic experience: Wilson at the new street branch is fabulous at what he does, when disappointed by multiple TUI employees elsewhere he took his time to talk though our options and saved us money when it came to amending our holiday plans. What an amazing worker who we hope to book the rest of our TUI holidays with due to his excellent customer service and attention to detail.Thankyou Wilson!

TUI Holiday Store

Hey Evie- Rose Turner, thank you for taking the time to leave a review! I loved reading your comments, and I know Wilson will too. We look forward to seeing you again soon.

serendipity galore 1 year ago

Fantastic experience: We really enjoyed working with Wilson today, he was incredibly receptive and made us feel very comfortable and well taken care of. He found us an amazing deal, and we are very satisfied with the service he’s provided. Thank you so much Wilson!!!

TUI Holiday Store

Hey Serendipity galore, thank you for taking the time to leave a review! I loved reading your comments, and I know Wilson will too. We look forward to seeing you again soon.

Polly Dennett 1 year ago

Fantastic experience: We booked a holiday with 12 of us in the store, and Kashmir and Naomi both helped us over the span of two days. They were both SO patient and so helpful, and helped us find something that was a perfect middle ground for all of us.

TUI Holiday Store

Hey Polly, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir and Naomi will too. We look forward to seeing you again soon.

KaitlynXö 1 year ago

Fantastic experience: Booked my first holiday with Ross! He was very informative and made the whole experience so enjoyable definitely will be booking with him again

TUI Holiday Store

Hey Kaitlyn , thank you for taking the time to leave a review! I loved reading your comments, and I know Ross will too. We look forward to seeing you again soon.

Samantha Weekes 1 year ago

Fantastic experience: Popped in for some prices, spoke to Nicole who was fantastic, very knowledgeable and helpful, so much so I ended up booking there and then! Thanks for all your help, will definitely be back.

TUI Holiday Store

Hey Samantha, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

Alisha Tay 1 year ago

Fantastic experience: Enquired regarding a family holiday was provided with lots of options to suit needs and budget by Nicole. Highly recommended very knowledgeable, Informative and friendly

TUI Holiday Store

Hey Alisha, thank you for taking the time to leave a review! I loved reading your comments, and I know Nicole will too. We look forward to seeing you again soon.

Georgina Housby 1 year ago

Fantastic experience: Booked a 12 person holiday with Kashmir and she was a wonderful, patient help, finding us as many options as she could and taking time to really understand what we wanted. Very thankful! We were also helped by Naomi who was equally patient with us.

TUI Holiday Store

Hey Georgina, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir and Naomi will too. We look forward to seeing you again soon.

Stephanie Shields 1 year ago

Fantastic experience: Kashmir was so helpful and friendly and knew exactly what we were looking for in a holiday. Couldn’t recommend her enough, If I could leave her a 6 star review I would.

TUI Holiday Store

Hey Stephanie, thank you for taking the time to leave a review! I loved reading your comments, and I know Kashmir will too. We look forward to seeing you again soon.

christine watson 1 year ago

Fantastic experience: Laura booked my holiday today.. What amazing kind and helpful lady wouldn't of been able to do it without her help

TUI Holiday Store

Hey Christine, thank you for taking the time to leave a review! I loved reading your comments, and I know Laura will too. We look forward to seeing you again soon.

Natalie Jubb 1 year ago

Fantastic experience: Just booked a holiday with Michelle M., absolutely lovely. Found us a great deal at such short notice, made the process so simple! Thanks :)

TUI Holiday Store

Hey Natalie, thank you for taking the time to leave a review! I loved reading your comments, and I know Michelle M will too. We look forward to seeing you again soon.

Reena Bangar 2 years ago

Fantastic experience: Booked our Honeymoon with Kashmir and she took so much care and attention when we told her what we were looking for. She found us the perfect package with a cruise and stay in Barbados. She more than exceeded our expectations with her perfect customer service and after care.

TUI Holiday Store

Hi Reena! Thanks for taking the time to leave such an amazing review for Kashmir, I will be sure to pass on your comments.

Mary Harding 2 years ago

Fantastic experience: A big thank you to Jess at Tui New Street Birmingham for being so helpful with our recent holiday booking. Nothing was too much trouble and she did a brilliant job at getting the holiday we wanted.

TUI Holiday Store

Hey Mary , thank you for taking the time to leave a review! I loved reading your comments, and I know Jess will too. We look forward to seeing you again soon.

Steven Lahori 2 years ago

Fantastic experience: The staff....eg Kim is fantastic & really helped us out...

TUI Holiday Store

Hi Steven , thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Ronnie Johnston 2 years ago

Fantastic experience: amazing staff

jean allen 2 years ago

Fantastic experience: Good customer service

TUI Holiday Store

Hey Jean Allen, thank you for taking the time to leave a review! I loved reading your comments. We look forward to seeing you again soon.

jodi-ann stanford-turner 2 years ago

Fantastic experience: Tina at travel money went above and beyond to help us fix a problem for another store. They stayed with us for over half an hour. Life savers. Helped us so much. All on a sunday above and beyond

TUI Holiday Store

Hey Jodi - ann, thank you for taking the time to leave a review! I loved reading your comments, and I know Tina will too. We look forward to seeing you again soon.

Simon Bayliss 2 years ago

Fantastic experience: Friendly and helpful staff....A1

TUI Holiday Store

Hi Simon, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Kareem Nagdy 2 years ago

Fantastic experience: Organised , professional , happy with them

TUI Holiday Store

Hi Kareem , thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Odette Allen 2 years ago

Negative experience: Apparently the shop doesn't have Internet access

TUI Holiday Store

Hi Odette, thank you for taking the time to share your feedback.

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Jay Highway 2 years ago

Negative experience: Awful prepaid travel card experience never again. App doesn't let me top up the card neither does the website. Many calls with the technical staff sorted nothing. Had issues with the system when it was holding my money with my bank over 3 times due to poor systems, meaning bills going out while i was away could have been missed. Ended up paying with my regular bank debit card in the end while abroad. My advice would be just see what the rate of your card is (in my case 2.5%) and pay the fee you'll have a much more relaxed holiday.

TUI Holiday Store

Hi Jay, thank you for taking the time to share your feedback. I'm really sorry we didn't get it quite right this time. I'd love the opportunity to turn this around for you. Please feel free to reach out to me on 0121 758 5012 or email [email protected]. We can chat through your feedback.

Valerie Johns 3 years ago

Fantastic experience: Book holiday really helpful will use again

Melanie Smith 3 years ago

Negative experience: Not knowledgeable regarding travel requirements due to covid

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shazia hussain 4 years ago

Fantastic experience: Thank you Tui for my full refund I will book my holiday after Covid 19 thank you Wilson and all the staff who have helped me... much appreciated

Janice Morrison 4 years ago

Fantastic experience: Great service - always welcoming and professional.

nora sahtout 4 years ago

Negative experience: A disgusting nightmare very rude and annoying a blonde girl and a guy they were the worst bullies I went to get my money from western union they accused me with all bad humiliating descriptions thinking they are smart and found out a fraudulent I was crying and they were laughing I left to another western union branch and got my money immediately Still get nausea whenever I remember their ugly silly faces laughing

Cassandra Fennessy 4 years ago

Negative experience: Poor customer service. Understand protocol and procedures. However when mentioned previously nothing raised to state they would insist on more than a simple call to make such simple amendments. Asked insulting personal questions to imply issues with relationship Eww!! No self awareness. Ps 15 years strong haha

TUI Holiday Store

Hi there, sorry to hear you're unhappy with your experience. If you'd like us to look into this, please email [email protected]. Thanks.

Hamza Memmi 4 years ago

Negative experience: I went today to get help how i can add second bag luggage ..That mean I will pay for the add .she was saying if you book online you should call costumer service .strange I was feeling like I'm in different airline company .

lilley green 5 years ago

Fantastic experience: Would like to say a big thank you too Gina, Jade and Kieron at the Tui in the bull ring! I booked my wedding accommodation with them but after a few days I realised I wanted to book more days and a better room in the hotel. Gina worked so hard to get the room i wanted and extend the time but it was going to be at a cost of £400 for just the admentment fees and put a further deposit down. I went into store the next morning and Kieron and Jade spent over an hour trying to sort something out for me, they managed to get the admentment fees wavered so I only had to pay the deposit. So a big thank you to all 3 of them, thanks to them we're going to have the perfect wedding accommodation and holiday! One thing I would point out is when I first booked there was no mention of any fees to make amendments after 24 hours even though I made it clear I was more than likely going to make amendments so this is where there was a lot of confusion. But other than that, fantastic service. Thank you

Shahnaz Hussain 6 years ago

Fantastic experience: Absolutely wonderful customer service.will use again.highly recommended

Ruth Lydia Pearson 7 years ago

Fantastic experience: Tina from the Birmingham new street store helped me and my sister search for holidays, she was hilarious and so friendly. I really appreciate that even though the shop was really busy she made time to help us.

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