TUI Holiday Store

Lady Rd 6, EH16 5PB, Edinburgh
Lady Rd 6
EH16 5PB, Edinburgh
0131 664 9769

Opening hours

  • Monday: 9:30 AM – 5:30 PM
  • Tuesday: 9:30 AM – 5:30 PM
  • Wednesday: 9:30 AM – 5:30 PM
  • Thursday: Closed
  • Friday: 10:00 AM – 5:30 PM
  • Saturday: 9:30 AM – 5:30 PM
  • Sunday: Closed

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

Our comment from TraTraTravel UK about TUI Holiday Store:

TUI Holiday Store is a well-regarded travel agency known for its exceptional service and helpful staff. Customers frequently highlight the expertise and patience of agents like Chloe, Owen, and Dionne, who go above and beyond to ensure a seamless booking experience. Many clients have expressed their gratitude for personalized support, with staff members providing detailed answers to inquiries and offering personalized holiday recommendations based on their experiences.

Highlights of the agency include:

  • Knowledgeable and friendly staff members
  • Excellent customer service and support
  • Efficient booking process with great deals
  • Willingness to accommodate specific requests
  • Positive and welcoming atmosphere

While most experiences have been outstanding, there have been some isolated reports of dissatisfaction with post-booking customer service. However, the majority of clients feel reassured by the level of care and support they receive during the booking process.

Overall, TUI Holiday Store promises an enjoyable booking experience with staff committed to making your travel dreams a reality. Whether you are planning a cruise, a family vacation, or a spontaneous getaway, the team is ready to assist you.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

TUI Holiday Store: Reviews

4.8/5 (55 Reviews)
Joanne V 2 months ago

Fantastic experience: Zoe was really helpful, professional and efficient. She ensured we got the holiday we wanted when the website couldn't complete our booking. Great service over the phone. Wished we lived nearer and could benefit from the great service you offer in person but we're in the Midlands! If we ever need to call Tui again, I really hope we are connected to your store.

Kirstie Annetts 2 months ago

Fantastic experience: Had a great experience booking at TUI Cameron Toll. Zoe was incredibly knowledgeable and helped us in booking the perfect holiday. Thanks so much!

TUI Holiday Store

Hey Kirstie, thank you for taking the time to leave a review! I loved reading your comments, and I know Zoë will too. We look forward to seeing you again soon.

Mayowa oluwasona 2 months ago

Fantastic experience: Customer service was so amazing, thank you to all the staff at TUI Cameron toll, especially the person that attended to me, unfortunately I didn’t get her name. Thanks either way ✨

TUI Holiday Store

Hi Mayowa, thank you for taking the time to share your feedback. We value all customer feedback and we're happy you enjoyed your experience. We look forward to seeing you again soon.

NuYu Cosmetics and Aesthetics 2 months ago

Fantastic experience: Chloe at TUI was absolutely amazing made picking my partners Christmas trip away an absolute breeze and so exciting. She took care of all the excursions the lot! highly recommend Chloe 50/10 for customer service !!!!! Amazing

TUI Holiday Store

Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Ace Lerae 2 months ago

Fantastic experience: Enquired with an employee called Dionne at this store! And found her service to be outstanding! Would definitely recommend!

TUI Holiday Store

Hey Ace, thank you for taking the time to leave a review! I loved reading your comments, and I know Dionne will too. We look forward to seeing you again soon.

Justine McLellan 2 months ago

Fantastic experience: Zoe was fantastic, answered all my queries with an in depth knowledge and clear passion for the job. Will definitely use Cameron toll branch again.

TUI Holiday Store

Thanks so much for your lovely review Justine! We hope to see you in store again soon.

Lynn Black 2 months ago

Fantastic experience: just booked yet another holiday with tui. Chloe and the team are always so helpful and answer my 10000000 questions quickly and are always so cheerful . Nothing is ever to much! . Really looking forward to this one! thank you!

TUI Holiday Store

Hi Lynn! Thank you so much for leaving us such a lovely review! It was lovely to read your comments, we hope you have the best time!

Patricia Telfer 2 months ago

Fantastic experience: Booked our holiday for this year and was served by Dionne. DIonne listened to what we asked for and sorted everything from airport parking to extra legroom seats best hotel we have visited thanks to Dionne . Will definitely be booking again and Using Dionne she is very professional in what she does was always smiling and helpful

TUI Holiday Store

Hi Patricia! Thank you so much for your lovely review! We can't wait to see you in store again soon.

Angela Corrigan 2 months ago

Fantastic experience: We have just booked our holiday for next year , fantastic service as always. Chloe has booked many of our holidays over the years and we have never been disappointed!! She always goes the extra mile in helping us get a great deal and finding something that ticks all the boxes. Wouldn’t book anywhere else now.

TUI Holiday Store

Hi Angela, Thank you so much for leaving us a lovely review! We hope you have an amazing holiday!

This review has been automatically translated. | See original text
Blair Pattie 2 months ago

Fantastic experience: Terrific service whilst booking our Mediterranean cruise! The Cameron Toll TUI isn’t my local travel agent but definitely worth travelling that bit extra to recieve such service. @Pamela Williams that you for your assistance and I’m sure we will book again soon.

TUI Holiday Store

Hi Blair, Thank you so much for taking the time to leave us a 5 star review! It was lovely to read your comments about Pam and I am sure she will love them too!

Angus Armstrong 2 months ago

Fantastic experience: Booked instore found the service was amazing. I managed to get my query dealt with quick and easy. Definitely will use them again.

TUI Holiday Store

Hi Angus, Thank you so much for your lovely review I am delighted you were happy with the service in store and we hope to see you again soon!

Kirsten Rayner 2 months ago

Fantastic experience: Booked our 3 week holiday with Dionne. What a star!!! She made the experience exciting, enjoyable and effortless for us. Superb service with a smile. Highly recommend Dionne.

TUI Holiday Store

Hi Kirsten, Thank you so much for taking the time to leave us a review and for your kind words. We hope to see you in store again soon :)

Gillian Ramage 2 months ago

Fantastic experience: Pam was Amazing so patient and kind in helping me with my attraction tickets recently. Will recommend to family and friends. Thank you for everything. A credit to your organisation.

TUI Holiday Store

Hi Gillian, Thank you so much for leaving us a lovely review, It was lovely to read your comments about Pam and I am sure she will love them too!

Craig Philip 2 months ago

Fantastic experience: Great experience booking a holiday with Pam in store, very patient and informative. Will definitely be booking again with her. Thank you Pam

This review has been automatically translated. | See original text
TUI Holiday Store

Thank you so much for taking the time to leave us a lovely review.

This review has been automatically translated. | See original text
jojo G 2 months ago

Negative experience: Polite but absolute rip off for selling foreign currency. And they know it too, didn’t mention the exchange rate or the cost until the deal was done

TUI Holiday Store

Hi Jojo G, I am sorry we didn't quite get it right for you this time. I would love the opportunity to resolve this for you, if you would like to discuss this further please do not hesitate to reach out to me on 0131 664 9769.

Tracy McGrath 2 months ago

Fantastic experience: Leigh was very helpful and informative when booking excursions in Fuerteventura and Gran Canaria. I would not hesitate to use this store again and recommend others to do the same

TUI Holiday Store

Hi Tracy, Thank you so much for your lovely review we hope to see you in store again soon!

Sarah Nicoll 2 months ago

Fantastic experience: Had a really positive booking experience with Leigh, she helped me book excursions for a trip I had and talked me through everything that was involved in the bookings and made recommendations for what I could book that she thought I would like. She was very professional and kind throughout the whole process and I’d definitely come back to book in again!

TUI Holiday Store

Hi Sarah, Thank you so much for taking the time to leave us a 5 star review! It was lovely to read your comments about our advisor Leigh and she will love them too. We hope to see you in store again soon.

Alison Skelton 2 months ago

Fantastic experience: Leigh was very helpful in rearranging a holiday for me thank you.

This review has been automatically translated. | See original text
TUI Holiday Store

Hey Alison, thank you for taking the time to leave a review! I loved reading your comments, and I know Leigh will too. We look forward to seeing you again soon.

Gemma Middlemass 4 months ago

Fantastic experience: Chloe helped me choose the perfect holiday destination by sharing her experiences, she was very helpful and had a lot of patience with all my different questions. Can’t wait to book our next trip and will be visiting Chloe in store again. Thanks again.

TUI Holiday Store

Hey Gemma, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Miriam Anderson 4 months ago

Fantastic experience: Booked a holiday with Chloe in store, can't thank her enough for how helpful, patient and knowledgeable she was throughout. She made it so much easier for me from start to finish. Will definitely recommend her to friends and family.

TUI Holiday Store

Hey Miriam, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Haley Stewart 4 months ago

Fantastic experience: Would definitely recommend booking through this branch. Our travel agent chloe went above and beyond to get us the best deal to Mexico for our family of 5 and even went on to book another 5 families travelling alongside us. We will 100% be using chloe and the team at Cameron toll for future holidays with the amount of time and effort she put in to ensure the best stress free time.

TUI Holiday Store

Hey Haley, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.

Cathy Cockburn 4 months ago

Fantastic experience: Zoe was so helpful today. I was panicking and she put my mind at ease. Thank you

This review has been automatically translated. | See original text
TUI Holiday Store

Hey Cathy, thank you for taking the time to leave a review! I loved reading your comments, and I know Zoë will too. We look forward to seeing you again soon.

dionne scott 6 months ago

Fantastic experience: Served by Leigh smiley helpful and got what we wanted and found us the best deal

TUI Holiday Store

Thank you for coming into store Dione! I have passed on your lovely comments to Leigh. We look forward to welcoming you back soon!

Rainbow Ribbon Gifts 9 months ago

Fantastic experience: Fantastic experience at Tui Cameron Toll. Staff were extremely helpful, especially Pam and Zoe. Thanks

TUI Holiday Store

Thanks so much for coming into store. I will pass on your thanks to both Zoë and Pam.

This review has been automatically translated. | See original text
Paul Mcc 1 year ago

Fantastic experience: Outstanding service from Becky with our cruise booking!

This review has been automatically translated. | See original text
TUI Holiday Store

Thank you for your review, Paul. Enjoy your Cruise!

This review has been automatically translated. | See original text
julie grant 1 year ago

Fantastic experience: I went in store for a last minute flight to Paris after the Eurostar was flooded, Becky was able to get me a last minute flight and print my boarding passes there and then. Outstanding customer service

TUI Holiday Store

Glad we could get you all booked up Julie. Please bear us in mind for the future. Hope you had a lovely trip.

Sam Campbell 1 year ago

Fantastic experience: Recently visited with a view to booking a week away in the near future with no specifics in mind. Becky was really helpful and knowledgable and I’m delighted I’ve got a week in the sun at an amazing price and none of the hassle as it’s all been done for me. Great service all round.

TUI Holiday Store

Thank you for your review Sam. We look forward to seeing you again.

This review has been automatically translated. | See original text
Gillian Muir 1 year ago

Positive experience: Great staff, very helpful as I have booked a cruise.

TUI Holiday Store

Hi Gillian, Thank you for the kind review. We wish you an amazing time on board our cruise ships. We all look forward to seeing in store again soon.

James Dowie 1 year ago

Fantastic experience: The manager was very helpful

TUI Holiday Store

Thank you for your review Mr Dowie, we are more than happy to help with your enquiries and bookings in store.

Joe Stevens 1 year ago

Fantastic experience: Booked my trip to Ibiza with Owen. Excellent service, would highly recommend. Got us a great deal. BRING ON IBIZA

TUI Holiday Store

Hi Joe, Thank you for taking time to leave a review. I will pass onto Owen the amazing feedback, Have a great time in Ibiza and we look forward to seeing you in store again soon.

darbie doo 1 year ago

Fantastic experience: Called and spoke to Owen today at Cameron toll branch, who was extremely pleasant friendly and very helpful and managed to sort my holiday with no fuss. Was a joy to do business with them and would not hesitate in using TUI again for future holidays

TUI Holiday Store

Hey Darbie Doo thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Fiona Taylor 1 year ago

Fantastic experience: Positive experience booking river cruise today . Owen was very helpful , friendly and accommodating even though we were late for appointment , thank you Owen !

TUI Holiday Store

Hey Fiona, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

David McGrattan 1 year ago

Fantastic experience: Great service and very understanding assistance from the young gentleman Owen. I will now make all my bookings through this rack - they sort everything for you. Very very helpful.

TUI Holiday Store

Hey David, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Alan Carmichael 1 year ago

Fantastic experience: Excellent experience with great customer service. Stay and Cruise booked without any stress. Well done Owen!!

TUI Holiday Store

Hi Alan, Thank you for the kind review, I have passed your amazing comments on to Owen - We wish you a wonderful holiday & Cruise - We look forward to seeing you in store soon.

Chloe Tervit 1 year ago

Fantastic experience: Owen was super friendly and helpful and very efficient at setting up our holiday. This was a large group booking so quite complicated and he dealt with it all with apparent ease and got us a good deal. Thanks Owen!

TUI Holiday Store

Hi Chloe. Thank you for the great review. I have passed this onto Owen. We hope you have a great time on holiday & please do let us know if there is anything more we can do before you go = - Kind Regards TUI Cameron Toll team

Margaret Galloway 1 year ago

Fantastic experience: Booked a holiday with Owen today. What a charming young man. He was quick efficient and a pleasure to meet. Owen is a credit to your company and I hope he remains in your Cameron Toll branch for many years to come as We will be back to book more holidays . Very enjoyable experience. Margaret and Mike Galloway.

TUI Holiday Store

Hi Margaret & Mike, Thank you for taking the time to leave a review. We hope that you have a great holiday. I will pass on your kind comments to Owen. Thank you once again & we look forward to seeing you in store very soon.

Alistair Walker 2 years ago

Fantastic experience: Walked into the store simply to browse and were immediately greeted by Leigh. We instantly felt at ease as she showed us a variety of options. Booked a holiday there and then simply because Leigh went the extra mile to satisfy our VERY specific requests. Would have no hesitation in booking with TUI again, and would recommend anyone to ask for Leigh to help. Thanks again for a woderful booking experience.

TUI Holiday Store

Hey Alistair, thank you for taking the time to leave a review! I loved reading your comments, and I know Leigh will too. We look forward to seeing you again soon.

Ellie Rodgerson 2 years ago

Fantastic experience: Owen was very helpful today, he has shown a great passion for the job he is in, I loved the extra personal touch he gave to making my holiday amazing I will definitely be back to book for next year!

TUI Holiday Store

Hey Ellie, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Nikki 2 years ago

Fantastic experience: Booked a holiday with Owen who was excellent. We are very fussy but he made sure he knew exactly what we wanted and he got it for us. Such a professional and friendly manner. Will definitely book our next holiday with him.

TUI Holiday Store

Hey Nikki, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Susan Wilkinson 2 years ago

Fantastic experience: Owen was particularly helpful and pleasant and we booked a holiday.

TUI Holiday Store

Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Rhys Williams 2 years ago

Fantastic experience: Very friendly, helpful staff.

TUI Holiday Store

Hi Rhys, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

David Rayner 2 years ago

Fantastic experience: Booked a Holiday with Dionne last week. 1st class service from an awesome agent. Friendly, Knowledgeable and easily put us at ease. Would use again and again.

TUI Holiday Store

Dear David,Thank you for taking the time to leave us a review. We appreciate this. Thank you for booking your holiday with us in-store. We look forward to seeing you back in our store soon.

Bethany Gaynor 2 years ago

Fantastic experience: Was served by Owen- fantastic service. Will definitely be booking again soon

TUI Holiday Store

Hey Bethany, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.

Chloe Penman 2 years ago

Fantastic experience: Brilliant store staff are excellent

TUI Holiday Store

Hi Chloe, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Aaron Walker 2 years ago

Fantastic experience: Good customer service

TUI Holiday Store

Hi Aaron, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

Pauline Findlay 2 years ago

Fantastic experience: Amazing Staff polite and friendly

TUI Holiday Store

Hi Pauline, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

C. Houghton 2 years ago

Fantastic experience: Was dealt by Chloe at this branch today very helpful and polite thank you

Aldona Czudowska 2 years ago

Fantastic experience: Thanks to Karen and Manager for helping the best all the best team. May there be more such good people!

TUI Holiday Store

Hey Aldona, thank you for taking the time to leave a review! I loved reading your comments, and I know Karen and Dionne will too. We look forward to seeing you again soon.

Nathan 2 years ago

Fantastic experience: Booked a holiday with Dionne,she was very helpful and professional throughout the whole experience. Couldn't of asked for better service

TUI Holiday Store

Hey Nathan, thank you for taking the time to leave a review! I loved reading your comments, and I know Dionne will too. We look forward to seeing you again soon.

Elizabeth Ramsay 2 years ago

Fantastic experience: Lovely team of staff, always helpful

TUI Holiday Store

Hi Elizabeth, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!

tekkers squad 2 years ago

Fantastic experience: Amazing and warm welcoming team

TUI Holiday Store

Hey Tekkers Squad, thank you for taking the time to leave a review! I loved reading your comments, and I know the team will too. We look forward to seeing you again soon.

HayamDK 5 years ago

Fantastic experience: Great travel agency, fantastic staff!

Craig 5 years ago

Negative experience: Bought a TUI holiday and it was one disaster after another. I got an electric shock in my apparent from a plug socket. I have emailed them a number of times only to be ignored. Terrible customer service.

Colin Ward 6 years ago

Fantastic experience: Used it for years, nothing but excellent service.

Chris McCallum 6 years ago

Negative experience: After using Thomson TUI for over 10 years I can honestly say the company has falling way below par the last 2 holidays have been horrific better of using Barhead travel

Leave your opinion about TUI Holiday Store:

1 = bad
5 = Excellent

TUI Holiday Store appears in the following listings:

Other travel agencies that might interest you

4.2 (44)
Barrhead Travel

Barrhead Travel

See address and contact data
Lady Rd 6 - EH16 5PB, Edinburgh
0131 672 9080
4.3 (13)
Hays Travel Cameron Toll

Hays Travel Cameron Toll

See address and contact data
0131 516 9736
4.7 (198)
Edinburgh Travel Clinic
Edinburgh Travel Clinic

Edinburgh Travel Clinic

See address and contact data
46-50 Clerk St - EH8 9JB, Edinburgh
+441316672368
Lunar Vacation

Lunar Vacation

See address and contact data
73 Cowgate - EH1 1JW, Edinburgh
4.6 (200)
ScoziaTour.com
ScoziaTour.com

ScoziaTour.com

See address and contact data
3 Old Fishmarket Cl - EH1 1RW, Edinburgh
+441316290189
Omega Travel

Omega Travel

See address and contact data
Home St 21 - EH3 9JR, Edinburgh
5 (1)
Destinations Travel Agency

Destinations Travel Agency

See address and contact data
Wolseley Cres 13 - EH8 7AD, Edinburgh
0131 661 4444
4.9 (229)
Rabbie's Tours Head Office

Rabbie's Tours Head Office

See address and contact data
Waterloo Pl 6 - EH1 3EG, Edinburgh
0131 226 3133
5 (4)
Travel Counsellors

Travel Counsellors

See address and contact data
Hamilton Dr W 2 - EH15 1NR, Edinburgh
0131 657 3581
5 (80)
TUI Holiday Store

TUI Holiday Store

See address and contact data
St James Square 124-128 - EH1 3AD, Edinburgh
0131 653 3792
5 (9)
Bryton Travel

Bryton Travel

See address and contact data
Polwarth Cres 4 - EH11 1HW, Edinburgh
0131 228 2227
4.5 (11)
Virgin Atlantic Holidays Edinburgh at Next

Virgin Atlantic Holidays Edinburgh at Next

See address and contact data
0344 571 9640

Add your travel agency to our directory for free

If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.

Add your company for free

The largest directory of travel agencies in United Kingdom

Find the best travel agencies near you