
TUI Holiday Store

Information about TUI Holiday Store
Opening hours
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: Closed
- Friday: 10:00 AM – 5:30 PM
- Saturday: 9:30 AM – 5:30 PM
- Sunday: Closed
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store is a well-regarded travel agency known for its exceptional service and helpful staff. Customers frequently highlight the expertise and patience of agents like Chloe, Owen, and Dionne, who go above and beyond to ensure a seamless booking experience. Many clients have expressed their gratitude for personalized support, with staff members providing detailed answers to inquiries and offering personalized holiday recommendations based on their experiences.
Highlights of the agency include:
- Knowledgeable and friendly staff members
- Excellent customer service and support
- Efficient booking process with great deals
- Willingness to accommodate specific requests
- Positive and welcoming atmosphere
While most experiences have been outstanding, there have been some isolated reports of dissatisfaction with post-booking customer service. However, the majority of clients feel reassured by the level of care and support they receive during the booking process.
Overall, TUI Holiday Store promises an enjoyable booking experience with staff committed to making your travel dreams a reality. Whether you are planning a cruise, a family vacation, or a spontaneous getaway, the team is ready to assist you.
TUI Holiday Store: Reviews
Fantastic experience: Zoe was really helpful, professional and efficient. She ensured we got the holiday we wanted when the website couldn't complete our booking. Great service over the phone. Wished we lived nearer and could benefit from the great service you offer in person but we're in the Midlands! If we ever need to call Tui again, I really hope we are connected to your store.
Fantastic experience: Had a great experience booking at TUI Cameron Toll. Zoe was incredibly knowledgeable and helped us in booking the perfect holiday. Thanks so much!
Hey Kirstie, thank you for taking the time to leave a review! I loved reading your comments, and I know Zoë will too. We look forward to seeing you again soon.
Fantastic experience: Customer service was so amazing, thank you to all the staff at TUI Cameron toll, especially the person that attended to me, unfortunately I didn’t get her name. Thanks either way ✨
Hi Mayowa, thank you for taking the time to share your feedback. We value all customer feedback and we're happy you enjoyed your experience. We look forward to seeing you again soon.
Fantastic experience: Chloe at TUI was absolutely amazing made picking my partners Christmas trip away an absolute breeze and so exciting. She took care of all the excursions the lot! highly recommend Chloe 50/10 for customer service !!!!! Amazing
Hey, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.
Fantastic experience: Enquired with an employee called Dionne at this store! And found her service to be outstanding! Would definitely recommend!
Hey Ace, thank you for taking the time to leave a review! I loved reading your comments, and I know Dionne will too. We look forward to seeing you again soon.
Fantastic experience: Zoe was fantastic, answered all my queries with an in depth knowledge and clear passion for the job. Will definitely use Cameron toll branch again.
Thanks so much for your lovely review Justine! We hope to see you in store again soon.
Fantastic experience: just booked yet another holiday with tui. Chloe and the team are always so helpful and answer my 10000000 questions quickly and are always so cheerful . Nothing is ever to much! . Really looking forward to this one! thank you!
Hi Lynn! Thank you so much for leaving us such a lovely review! It was lovely to read your comments, we hope you have the best time!
Fantastic experience: Booked our holiday for this year and was served by Dionne. DIonne listened to what we asked for and sorted everything from airport parking to extra legroom seats best hotel we have visited thanks to Dionne . Will definitely be booking again and Using Dionne she is very professional in what she does was always smiling and helpful
Hi Patricia! Thank you so much for your lovely review! We can't wait to see you in store again soon.
Fantastic experience: We have just booked our holiday for next year , fantastic service as always. Chloe has booked many of our holidays over the years and we have never been disappointed!! She always goes the extra mile in helping us get a great deal and finding something that ticks all the boxes. Wouldn’t book anywhere else now.
Hi Angela, Thank you so much for leaving us a lovely review! We hope you have an amazing holiday!
Fantastic experience: Terrific service whilst booking our Mediterranean cruise! The Cameron Toll TUI isn’t my local travel agent but definitely worth travelling that bit extra to recieve such service. @Pamela Williams that you for your assistance and I’m sure we will book again soon.
Hi Blair, Thank you so much for taking the time to leave us a 5 star review! It was lovely to read your comments about Pam and I am sure she will love them too!
Fantastic experience: Booked instore found the service was amazing. I managed to get my query dealt with quick and easy. Definitely will use them again.
Hi Angus, Thank you so much for your lovely review I am delighted you were happy with the service in store and we hope to see you again soon!
Fantastic experience: Booked our 3 week holiday with Dionne. What a star!!! She made the experience exciting, enjoyable and effortless for us. Superb service with a smile. Highly recommend Dionne.
Hi Kirsten, Thank you so much for taking the time to leave us a review and for your kind words. We hope to see you in store again soon :)
Fantastic experience: Pam was Amazing so patient and kind in helping me with my attraction tickets recently. Will recommend to family and friends. Thank you for everything. A credit to your organisation.
Hi Gillian, Thank you so much for leaving us a lovely review, It was lovely to read your comments about Pam and I am sure she will love them too!
Fantastic experience: Great experience booking a holiday with Pam in store, very patient and informative. Will definitely be booking again with her. Thank you Pam
Thank you so much for taking the time to leave us a lovely review.
Negative experience: Polite but absolute rip off for selling foreign currency. And they know it too, didn’t mention the exchange rate or the cost until the deal was done
Hi Jojo G, I am sorry we didn't quite get it right for you this time. I would love the opportunity to resolve this for you, if you would like to discuss this further please do not hesitate to reach out to me on 0131 664 9769.
Fantastic experience: Leigh was very helpful and informative when booking excursions in Fuerteventura and Gran Canaria. I would not hesitate to use this store again and recommend others to do the same
Hi Tracy, Thank you so much for your lovely review we hope to see you in store again soon!
Fantastic experience: Had a really positive booking experience with Leigh, she helped me book excursions for a trip I had and talked me through everything that was involved in the bookings and made recommendations for what I could book that she thought I would like. She was very professional and kind throughout the whole process and I’d definitely come back to book in again!
Hi Sarah, Thank you so much for taking the time to leave us a 5 star review! It was lovely to read your comments about our advisor Leigh and she will love them too. We hope to see you in store again soon.
Fantastic experience: Leigh was very helpful in rearranging a holiday for me thank you.
Hey Alison, thank you for taking the time to leave a review! I loved reading your comments, and I know Leigh will too. We look forward to seeing you again soon.
Fantastic experience: Chloe helped me choose the perfect holiday destination by sharing her experiences, she was very helpful and had a lot of patience with all my different questions. Can’t wait to book our next trip and will be visiting Chloe in store again. Thanks again.
Hey Gemma, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday with Chloe in store, can't thank her enough for how helpful, patient and knowledgeable she was throughout. She made it so much easier for me from start to finish. Will definitely recommend her to friends and family.
Hey Miriam, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.
Fantastic experience: Would definitely recommend booking through this branch. Our travel agent chloe went above and beyond to get us the best deal to Mexico for our family of 5 and even went on to book another 5 families travelling alongside us. We will 100% be using chloe and the team at Cameron toll for future holidays with the amount of time and effort she put in to ensure the best stress free time.
Hey Haley, thank you for taking the time to leave a review! I loved reading your comments, and I know Chloe will too. We look forward to seeing you again soon.
Fantastic experience: Zoe was so helpful today. I was panicking and she put my mind at ease. Thank you
Hey Cathy, thank you for taking the time to leave a review! I loved reading your comments, and I know Zoë will too. We look forward to seeing you again soon.
Fantastic experience: Served by Leigh smiley helpful and got what we wanted and found us the best deal
Thank you for coming into store Dione! I have passed on your lovely comments to Leigh. We look forward to welcoming you back soon!
Fantastic experience: Fantastic experience at Tui Cameron Toll. Staff were extremely helpful, especially Pam and Zoe. Thanks
Thanks so much for coming into store. I will pass on your thanks to both Zoë and Pam.
Fantastic experience: Outstanding service from Becky with our cruise booking!
Thank you for your review, Paul. Enjoy your Cruise!
Fantastic experience: I went in store for a last minute flight to Paris after the Eurostar was flooded, Becky was able to get me a last minute flight and print my boarding passes there and then. Outstanding customer service
Glad we could get you all booked up Julie. Please bear us in mind for the future. Hope you had a lovely trip.
Fantastic experience: Recently visited with a view to booking a week away in the near future with no specifics in mind. Becky was really helpful and knowledgable and I’m delighted I’ve got a week in the sun at an amazing price and none of the hassle as it’s all been done for me. Great service all round.
Thank you for your review Sam. We look forward to seeing you again.
Positive experience: Great staff, very helpful as I have booked a cruise.
Hi Gillian, Thank you for the kind review. We wish you an amazing time on board our cruise ships. We all look forward to seeing in store again soon.
Fantastic experience: The manager was very helpful
Thank you for your review Mr Dowie, we are more than happy to help with your enquiries and bookings in store.
Fantastic experience: Booked my trip to Ibiza with Owen. Excellent service, would highly recommend. Got us a great deal. BRING ON IBIZA
Hi Joe, Thank you for taking time to leave a review. I will pass onto Owen the amazing feedback, Have a great time in Ibiza and we look forward to seeing you in store again soon.
Fantastic experience: Called and spoke to Owen today at Cameron toll branch, who was extremely pleasant friendly and very helpful and managed to sort my holiday with no fuss. Was a joy to do business with them and would not hesitate in using TUI again for future holidays
Hey Darbie Doo thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Positive experience booking river cruise today . Owen was very helpful , friendly and accommodating even though we were late for appointment , thank you Owen !
Hey Fiona, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Great service and very understanding assistance from the young gentleman Owen. I will now make all my bookings through this rack - they sort everything for you. Very very helpful.
Hey David, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Excellent experience with great customer service. Stay and Cruise booked without any stress. Well done Owen!!
Hi Alan, Thank you for the kind review, I have passed your amazing comments on to Owen - We wish you a wonderful holiday & Cruise - We look forward to seeing you in store soon.
Fantastic experience: Owen was super friendly and helpful and very efficient at setting up our holiday. This was a large group booking so quite complicated and he dealt with it all with apparent ease and got us a good deal. Thanks Owen!
Hi Chloe. Thank you for the great review. I have passed this onto Owen. We hope you have a great time on holiday & please do let us know if there is anything more we can do before you go = - Kind Regards TUI Cameron Toll team
Fantastic experience: Booked a holiday with Owen today. What a charming young man. He was quick efficient and a pleasure to meet. Owen is a credit to your company and I hope he remains in your Cameron Toll branch for many years to come as We will be back to book more holidays . Very enjoyable experience. Margaret and Mike Galloway.
Hi Margaret & Mike, Thank you for taking the time to leave a review. We hope that you have a great holiday. I will pass on your kind comments to Owen. Thank you once again & we look forward to seeing you in store very soon.
Fantastic experience: Walked into the store simply to browse and were immediately greeted by Leigh. We instantly felt at ease as she showed us a variety of options. Booked a holiday there and then simply because Leigh went the extra mile to satisfy our VERY specific requests. Would have no hesitation in booking with TUI again, and would recommend anyone to ask for Leigh to help. Thanks again for a woderful booking experience.
Hey Alistair, thank you for taking the time to leave a review! I loved reading your comments, and I know Leigh will too. We look forward to seeing you again soon.
Fantastic experience: Owen was very helpful today, he has shown a great passion for the job he is in, I loved the extra personal touch he gave to making my holiday amazing I will definitely be back to book for next year!
Hey Ellie, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday with Owen who was excellent. We are very fussy but he made sure he knew exactly what we wanted and he got it for us. Such a professional and friendly manner. Will definitely book our next holiday with him.
Hey Nikki, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Owen was particularly helpful and pleasant and we booked a holiday.
Hey Susan, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Very friendly, helpful staff.
Hi Rhys, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Booked a Holiday with Dionne last week. 1st class service from an awesome agent. Friendly, Knowledgeable and easily put us at ease. Would use again and again.
Dear David,Thank you for taking the time to leave us a review. We appreciate this. Thank you for booking your holiday with us in-store. We look forward to seeing you back in our store soon.
Fantastic experience: Was served by Owen- fantastic service. Will definitely be booking again soon
Hey Bethany, thank you for taking the time to leave a review! I loved reading your comments, and I know Owen will too. We look forward to seeing you again soon.
Fantastic experience: Brilliant store staff are excellent
Hi Chloe, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Good customer service
Hi Aaron, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Amazing Staff polite and friendly
Hi Pauline, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Was dealt by Chloe at this branch today very helpful and polite thank you
Fantastic experience: Thanks to Karen and Manager for helping the best all the best team. May there be more such good people!
Hey Aldona, thank you for taking the time to leave a review! I loved reading your comments, and I know Karen and Dionne will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday with Dionne,she was very helpful and professional throughout the whole experience. Couldn't of asked for better service
Hey Nathan, thank you for taking the time to leave a review! I loved reading your comments, and I know Dionne will too. We look forward to seeing you again soon.
Fantastic experience: Lovely team of staff, always helpful
Hi Elizabeth, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Amazing and warm welcoming team
Hey Tekkers Squad, thank you for taking the time to leave a review! I loved reading your comments, and I know the team will too. We look forward to seeing you again soon.
Fantastic experience: Great travel agency, fantastic staff!
Negative experience: Bought a TUI holiday and it was one disaster after another. I got an electric shock in my apparent from a plug socket. I have emailed them a number of times only to be ignored. Terrible customer service.
Fantastic experience: Used it for years, nothing but excellent service.
Negative experience: After using Thomson TUI for over 10 years I can honestly say the company has falling way below par the last 2 holidays have been horrific better of using Barhead travel
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