
Barrhead Travel

Information about Barrhead Travel
Opening hours
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 5:30 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:30 AM – 5:30 PM
- Sunday: 11:00 AM – 5:00 PM
Barrhead Travel, the UK's number 1 online travel agent offer great value Holidays, Cruises, City Breaks, Flights and Hotels. ABTA-ATOL Protected.
For nearly 50 years, Barrhead Travel has been helping people to plan their perfect trips. We’re the experts – the UK’s leading independent British travel agents, with an array of awards to our name. We’re dedicated to providing you with the best prices, impartial advice and the widest variety of holidays, combined with top-notch customer service.
Barrhead Travel has exclusive holiday products that you won't find anywhere else, so let us help you to plan your next journey, no matter where in the world you want to go. Where can Barrhead Travel take you next?
Our comment from TraTraTravel UK about Barrhead Travel:
Barrhead Travel is known for its exceptional customer service and helpful staff, making the holiday booking process a pleasant experience for many customers. The team, including standout agents like Pamela and Amy, consistently goes above and beyond to meet the needs of their clients. Here are some highlights from customer feedback:
- Many users praise the staff for their patience, professionalism, and thorough knowledge, particularly when planning trips for large families or special occasions.
- Customers appreciate how Amy and Pamela provide personalized assistance, helping with everything from flights to accommodations and park passes, ensuring that every detail is taken care of.
- The agency is lauded for finding excellent deals, with many customers reporting satisfied holiday experiences and memorable trips.
- Several reviews mention the welcoming atmosphere of the Cameron Toll branch, where the staff is always eager to help.
While there are some criticisms regarding specific experiences, including isolated issues with service and miscommunication, the overall sentiment is overwhelmingly positive. Customers repeatedly express their intent to return to Barrhead Travel for future bookings, highlighting the company's strong reputation in the travel industry.
Services and Treatments
Barrhead Travel: Reviews
Fantastic experience: Pamela was brilliant with us, she couldn't have been more helpful, she got us a really good deal, she was patient, professional, humorous and was obviously very experienced.
Fantastic experience: My first visit was with a young girl called Amy Ireland who was so helpful. I was there with my husband, my 3 daughters & my 2 grandchildren & it didn't phase Amy at all. We were there to book a family holiday to Florida for July 2024. It was for 9 people 6 adults, 2 children aged 12yrs & 10yrs & a baby that wasn't even born yet but was due in June 2024. Again it did not phase Amy. She was very supportive throughout our visit & she managed to find us a beautiful villa, a 15 seater minibus & booked all our park passes as well. We chose to fly with Virgin airlines & Amy was once again supportive with this because she has flown with virgin airlines & has been on holiday to Florida as well so we were given a lot of useful information from Amy for our holiday. Amy also explained to us via email about how we couldn't book the baby for her flight etc until she was born. Then as soon as our grandchild was born I got in touch with Amy & she went on to sort out everything needed to be done for the baby to be added to our flight manifest & added to the holiday as well. Then throughout us nipping into the travel agents at Cameron Toll nothing was a bother to any of the other members of staff, if we had a question & if Amy wasn't working that day, another member of staff was always happy to help. I really can't say enough about how Amazing everyone was, especially Amy. I also can't thank Amy enough for everything she did for us, to make our family holiday so special. Thank you. Kind regards Heather Henderson
Fantastic experience: We wished to book an all-inclusive holiday, something we have never done before. We gave our remit to Nicola who understood exactly what we were looking for and found us the perfect location location, hotel and holiday. We could not fault the service and would definitely recommend.
Fantastic experience: Very friendly, always helpful staff; always get a great deal and have never been let down when I've gone on holiday.
Positive experience: Excellent service from Pam always !!!! . Just back from my daughters hen doo in ibizia !!! Pam booked all 25 of us without any hassle or stress to us as the customer!!! I’ll be back definitely!! Keep up the excellent service xx
Fantastic experience: I have booked a few times now with Pamela at Cameron till Barrhead and she never disappoints. Always has a smile and so helpfull and always has a suggestion for you. Every trip I’ve done with her including the changes during Covid have been seamless., thanks for all your help now and for the future trips
Fantastic experience: Friendly staff , go our their way to help an accommodate you, Amy is a asset to their team in Cameron toll always on had to help with any advice goes above and beyond
Fantastic experience: Booked my dream holiday with Amy, and could not recommend any one better for the job! Gave me so many options, kept me in the loop with everything and made booking the holiday so easy!! Will deffo be back to book my next holiday!
Fantastic experience: First class customer service from Pam at Barrhead Cameron Toll, Pam has booked several holidays for me over the years and is always happy to answer any questions and is very knowledgeable, and your guaranteed to have the perfect holiday and the best deals.
Fantastic experience: Amy has helped arrange holidays including my daughter's 18th. Absolutely fantastic *****
Fantastic experience: Always book my holidays with the brilliant Pamela had some fantastic holidays and fabulous memories made with this company . Pamela is a star and a professional at her job always going the extra mile to make sure your holiday is perfect
Fantastic experience: Booked all my holidays with Pamela she can't help you enough amazing holiday agent always cheerful nothing is a problem for her and always gets the job done x
Fantastic experience: Booked holidays with amazing Pam, fantastic service and great advice. Made the whole experience very pleasant.
Fantastic experience: Great service staff very helpful especially Pamela she looked after us great holiday
Fantastic experience: We booked thru this branch for a holiday earlier this year! Great service from Amy, who got us the best deal, and advice on which offer to choose re all inclusive! Would definitely recommend them, and will be booking our next holiday with them!
Fantastic experience: Fantastic service and the young lady Amy was very helpful and took all the stress off my shoulders booking a holiday. Would definitely recommend
Fantastic experience: I only go to Barrhead Cameron toll to book my holidays all staff are amazing and helpful Pam always finds the best holidays for me and my friends she knows exactly what we like definitely recommend a visit to this shop x
Fantastic experience: From the moment I had the idea of where I wanted to go on holiday Amy from Barrhead Travel at Cameron Toll made it her mission to make it a reality. She made the booking process so easy, was in contact prior to the holiday taking place and made sure everything was in place and to confirm tours I had booked. The customer service didn’t stop there, one of our tours had to be cancelled due to circumstances beyond anyone’s control and Amy made sure I was informed and refunded. She also checked in after the holiday to make sure we had had a good time. It was an amazing holiday and it was made more enjoyable by knowing we had a reliable point of contact from a reliable company. I only dealt with Amy for my trip but when I arrived at the store there was a happy and welcoming atmosphere and I’d have been happy to create a holiday with anyone there. I have recommended Barrhead Cameron Toll to my aunt who has booked an identical holiday to mine. Thank you Amy Sharon Mackenzie
Fantastic experience: Had a great holiday thanks to Barrhead travel Cameron toll staff are wonderful could not fault them
Fantastic experience: Booked hoils with amazing craig found us fantastic hotel we had special requirements for my friend who recently had a stroke,craig got us terrace apartment absolutely spotless would definitely be use Barrhead again staff so friendly nothings a bother
Fantastic experience: Booked today with Allison, lovely experience, can’t wait for my holiday!
Fantastic experience: Great team! Full of excellent knowledge.
Fantastic experience: What an amazing Team, the guys do everything to get you the perfect holiday and look after you well.
Fantastic experience: Amazing team with the best deals in town. I always book with Barrhead Travel!
Fantastic experience: We have booked a few holidays through Barrhead travel and found them extremely helpful
Negative experience: Poor experience during emergence from COVID. Thankfully did not take their hotel recommendation which on review was rundown. When I had to rearrange my flight due to change in PCR requirements they were very unhelpful. Emirates agreed to waive extra £300 for the changes but Barrhead insisted on payment because of intermediaries involved. Will not be using ever again.
Fantastic experience: Can’t recommend Barrhead Travel in Cameron Toll enough, they were so helpful in finding a holi for me & my mum who has difficulty walking. They spent time understanding what my mum needed and made sure everything was handled from start to finish. They made us feel so welcome and like nothing was too much trouble.
Fantastic experience: Hi Just want to post a review regarding the support and help I received from Victoria at Barrhead Cameron Toll Edinburgh She found us a great deal on a Celebration cruise - mainly Italy- and I can’t thank her enough for covering all queries and spending time making sure everything was taken care of and thoroughly covered Very professional and much appreciated! Anne Donaldson
Fantastic experience: Always had great service and advice from Victoria and recommend her to everyone. She has booked cruises and worldwide holidays for me and they have all been amazing.
Fantastic experience: I was taken care of by Victoria in the Edinburgh branch. Having no idea how to go about booking a holiday myself, I found Victoria to be extremely helpful and informative. She took time to discuss and explain everything to me and made sure I was booking the right holiday for my family's needs and wants. She was bubbly and friendly and I will definitely book with her again and recommend her. Excellent service all round. Jennie
Fantastic experience: Booked with barrhead for 2nd time, first time june 2022 all dealing with Victoria, great help any issues sorted . This time booked for June 2023 with pam dealing and helping us with booking, great help, whole team there to help.
Fantastic experience: Went there to ask about exchanging euros for pounds, sadly the counter wasn’t opened that day but the person we met (Pamela I think) went over and beyond to help us find another shop to do it, she gave us many directions and was so, so helpful. Thanks a lot for that
Fantastic experience: We have booked a few holidays through Barrhead travel and found them extremely helpful
Negative experience: I went in on my lunch break. No other customers. Straingly quiet. Male staff member was very rude and standoffish - he was busy on the Internet. Obviously couldn't be bothered. You should train your staff better considering you're between 2 other travel agents. I'll use one of those.
Negative experience: wanted buy currency asked how much do i have to pay , man said 420f, so went home to grab money and the price went up 10f in 45min... very weird.. never faced anything like that before..
Negative experience: I was very disappointed with them. We only went on holiday with them to New York for a week. When we got to our hotel, we only had 2 single beds for us, as I have 2 teenage boy's. We needed 3 beds. I ended up with a fold up bed, also the other 2 members of my family ended sharing a double bed, which should have been 2 single beds. We got told if they had changed rooms. They would have been charged. I will not be using barhead travel again. At the hotel we were ment to have a pool. Barhead travel could not be bothered to check to see if it was opened. They didn't even call them. They just checked the website which we could do ourselves.To our disappointment it wasn't. Don't trust them. They say one thing and never gets done. Bad company.
Fantastic experience: All there is to say,, staff are brilliant!
Fantastic experience: We have been booking with pam at barhead cameron toll for about 8 years...pam is amazing at her job!!!. There is nothing too big or too small and she explains all aspects of holidays booked...if you have any queries/questions, she has the answers or will look into it and gets back to you very quickly....we will never go to any other travel agent or book on line! ...thanks pam!
Fantastic experience: Have used this shop many times over the years Always been very pleased with the service. The staff are always friendly and helpful. A special mention for Pamela and Craig. I felt the price and holiday we got this time was excellent value.
Negative experience: If you are disabled or infirm, Barrhead Travel is not the travel agents to book with. After completing forms for disability assistance at the airport, forms were handed to a member of staff (Erin). She and other staff failed to book my wife's assistance at airport so therefore I assume the forms were never sent over and left us at Edinburgh airport in great distress. As I have come to find out they are notorious for failing to do this vital service as revealed to me by airport staff. Launching an official complaint shortly.
Negative experience: Absolutely do not recommend Barrhead Travel. The store manager, Vikki, is absolutely useless, gives terrible advice and will tell you anything for a sale. We booked 3 destinations around America and was advised we wouldn't drop off to hotel from airport as the hotels are all walking distance... absolute nonsense and we landed up spending 3x the price of transfers on taxi's! Also didn't disclose resort fees albeit it's in the small print that resort fees may apply. We were booked into a twin room instead of a double (but paid for double) in one hotel and the other hotel was disgusting with terrible reviews but highly recommended by Vikki! The company, their service and their staff are shambolic, don't know what they are talking about and needs to expand their knowledge of the holidays they are selling. We are down £600 and Barrhead offered a £28 compensation refund. Lol.
Positive experience: Booked a holiday to Vegas and everything went smoothly. Staff were helpful and sorted all of our extras before we travelled. Spoke to them again about another holiday and again were very helpful. As a drop in you should be prepared that if they are on the phones helping another customer, they are not going to interupt the call. So you might have to wait to be served. If I was trying to get back from overseas in an emergency, I wouldn't want my agent to cut me off. One negative, they might not get you the best deal on an excursion that you could book yourself. If you change your mind after booking an excursion you won't get your money back. So decide before you commit.
Negative experience: one staff member incredibly rude. she did not seem to be in the mood to help and wanted us to leave so they could continue their conversation.
Negative experience: We paid for a superior apartment and didn't get one; we were divided into to apartments in a way that we did not ask for so children has to be separated and actually didn't even have a bed. The customer service has been appealing and I would definitely not trust them with my holiday booking next time, especially when there are several others to choose from in Cameron Toll.
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