Trailfinders Manchester

Deansgate 58, M3 2FF, Manchester
Deansgate 58
M3 2FF, Manchester
0161 839 6969

Opening hours

  • Monday: 8:00 AM – 7:00 PM
  • Tuesday: 8:00 AM – 7:00 PM
  • Wednesday: 8:00 AM – 7:00 PM
  • Thursday: 8:00 AM – 7:00 PM
  • Friday: 8:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Travel Agent and Tour Operator

Our comment from TraTraTravel UK about Trailfinders Manchester:

Trailfinders Manchester is renowned for its exceptional travel planning services, offering customers a seamless experience from booking to returning home. The office is staffed with knowledgeable and helpful agents who are dedicated to creating bespoke holiday experiences. Many customers have praised the company's expertise, indicating they are always ready to provide valuable advice and assistance on various destinations and travel options.

Clients have shared their positive experiences, highlighting the fantastic service they have received when booking trips—from family holidays to honeymoon arrangements. Numerous users commend specific agents such as Paul Hills and James Mercer for their friendliness and willingness to go the extra mile, making customers feel valued throughout the process.

However, some reviews pointed out areas for improvement, including longer wait times on the phone and occasional inconsistent in-store service. It's suggested that potential customers consider making an appointment for in-store visits to ensure a better experience.

Overall, Trailfinders Manchester remains a top choice for travelers seeking personalized service and expert guidance in planning their adventures.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Trailfinders Manchester: Reviews

4.5/5 (116 Reviews)
Sue Haworth 4 months ago

Fantastic experience: Called into the Deansgate, Manchester office Sunday 22.09.24. We were seen to by Paul Hills. We wanted to book a holiday to Thailand and Paul's knowledge was fantastic. We booked the holiday straight away. He couldn't have been more helpful. Thank you Paul.

Trailfinders Manchester

Dear Sue Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to help create your itinerary. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

David Haskins 4 months ago

Fantastic experience: Always on the ball and very knowledgeable.

Trailfinders Manchester

Dear David Thank you for your kind review. All the best Trailfinders

barbara billington 4 months ago

Positive experience: Very helpful staff. They will do their best to book your bespoke holiday. This is the 3rd time in 3 years we have gone through them for our big holiday.

Trailfinders Manchester

Dear Barbara Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Nas 7 months ago

Fantastic experience: Thank you, James. The booking you made was very easy.

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Trailfinders Manchester

Dear Nas Thank you for your kind review. All the best Trailfinders

Trudy Roberts 7 months ago

Fantastic experience: Wanted an old fashioned travel agent with humans. Opens Sunday too, was when we visited. Didn't book anything, but cert helpful and accommodating.

Trailfinders Manchester

Dear Trudy Thank you for your kind review. All the best Trailfinders

Ann Wills 7 months ago

Fantastic experience: Paul was very knowledgeable and helpful. He did an excellent job.

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Trailfinders Manchester

Dear Ann Thank you for your 5* star rating. All the best Trailfinders

Sindy Stone 8 months ago

Fantastic experience: We recently booked a trip To Vietnam with Trailfinders Manchester.. they were 5 star.. the places and hotels they recommended were fantastic, the transfers all worked very smoothly and the service was brilliant. Everytime we called , even if they were different agents, they were all really helpful. Would def use them again

Trailfinders Manchester

Dear Sindy Thank you very much for taking the time to let us know just how much you enjoyed your time in Vietnam. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards. Trailfinders

Lindsey Armitage 8 months ago

Negative experience: We spent hours 'booking' a special trip to South Africa and paying a substantial deposit to then be told that not 1 of the accomodation choices was available!!! Poor

Trailfinders Manchester

Dear Lindsey Thank you for getting in touch, although we are sorry you've been disappointed. We have asked a Senior Duty Manager to get in touch in order to discuss any concerns you may have. We look forward to assisting you further. Kind regards Trailfinders

Terri (O'Baba) 9 months ago

Fantastic experience: Awesome

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Trailfinders Manchester

Dear Pastor Osaigbovo Thank you for your review. All the bestTrailfinders

Osa (O'Black) 10 months ago

Fantastic experience: Awesome

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Trailfinders Manchester

Dear Pastor Osaigbovo Thank you for your review. All the best Trailfinders

Gillian Neale 11 months ago

Positive experience: Great service from knowledgeable and helpful staff.

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Trailfinders Manchester

Dear Gillian Thank you for your review. All the best Trailfinders

Michael 11 months ago

Negative experience: Extremely disappointed and frankly annoyed at the service we received here today. Having used Trailfinders for our trip to California last year, which was excellent, we were very excited to come in and plan our trip to Australia for next January. All we really wanted today was some advice and guidance on planning our route as we knew we were too early for flight prices. Considering the fantastic service we received previously, we were confident that Trailfinders would be able to help us out again. Unfortunately, this was not the case. We completely understand that not having the flights available can make things slightly more difficult, but as soon as we mentioned the dates to our agent, we felt that they instantly checked out and were not interested in helping us. We knew roughly the places we wanted to go to but having never been to Australia before we really needed some professional advice on figuring out the smaller details. From the moment we sat down, we were made to feel very unwelcome, uncomfortable and almost an inconvenience. When we came in last year, we were also too early for the flights, but the agent we spoke with then was really helpful in planning our route, giving us advice and even offered to call us when the flights became available - which is all we really wanted this time. However, we felt that the agent we saw today was very dismissive and even negative towards us, which is the last thing I was expecting when we would be potentially spending thousands of pounds with yourselves. All in all we were sat at their desk for about 10 minutes before they ended the conversation by referring us to the brochure which we had already looked at before coming into the store. We left the store today feeling deflated and not full of the excitement you would expect to feel after discussing a trip of a lifetime. We will not be using you for this trip or any other trip in future.

Trailfinders Manchester

Dear Michael Thank you for your feedback, although we're sorry to learn you have been disappointed. As we don't have your details, we would be grateful if you would call us on 01618396969 and ask to speak with a Duty Manager so we can discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders

Suda Sat 1 year ago

Fantastic experience: Nice place for shopping

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Trailfinders Manchester

Dear Suda Sat Thank you for your review. All the best Trailfinders

Ellis Barnett 1 year ago

Fantastic experience: Huw Williams was excellent. We told him what we wanted and he made recommendations and sorted out a very good package for us and gave us tips on saving money. 3 hours after leaving he phoned me to say he had got us seats together on all flights at no extra cost. Would highly recommend. Thanks Huw

Trailfinders Manchester

Dear Ellis Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Lisa Futia 1 year ago

Fantastic experience: Great service, even better holiday! We booked our honeymoon to Thailand with James Firth at the Deansgate, Manchester branch, and from the first visit in branch all the way up to a check in call once we landed back from our holiday, we were looked after by James. His recommendations of hotel, activities and the time he spent with us in branch, were a superb reflection on James and his professionalism. We will be using Trailfinders again!

Trailfinders Manchester

Dear Lisa Thank you very much for taking the time to let us know just how much you enjoyed your honeymoon in Thailand. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders

Neil Dymond-Green 1 year ago

Fantastic experience: The staff here are not only friendly and knowledgeable, but go out of their way to make your holiday exactly what you want it to be and look at ways to reduce costs for you. Can't recommend them enough.

PAUL WARD 1 year ago

Fantastic experience: We have used trailfinders on 2 occasions and would not hesitate to re book if the prices are right. The customer service is spot on, they actually listen to what your needs are and no pressure to spend more than you have budgeted. When I phone up, it is displayed on their monitor and address me straight away by name, very clever system. Low deposits on booking with a hotel stay or full payment if just flights.( I think) We book by phone but there are stores all over the UK & Ireland to drop in to. The agents/advisors are experienced travellers, so have a good knowledge of the destinations world wide and offer good advice and suggestions.

n m 1 year ago

Fantastic experience: Always get excellent and friendly service. They can nearly always sort me the the best price for my flights. ☺

Jennifer Hill 1 year ago

Fantastic experience: Staff are excellent helpful and put together a2 month trip of a life time. Would always recommend.

Andrew Law 1 year ago

Fantastic experience: Always get great service and advice when visiting Trailfinders, much more than a travel agent. The travel consultants are knowledgeable and they have specialists for all parts of the world. Paul Hills has always given us great service, advice and works hard to ascertain exactly what you want, then finds the best options for you. My go to place for long haul travel.

Trailfinders Manchester

Dear Andrew Thank you for your kind review. All the best Trailfinders

Paul Jackson 1 year ago

Fantastic experience: Recently booked 2 epics holiday adventures here (Egypt and Africa). Paul Hills served us and can't fault the service.

Trailfinders Manchester

Dear Paul Thank you for taking the time to let us know just how impressed you've been with our service. We' ll be sure to pass on your compliments. Best regards Trailfinders

Wendy Whiley 1 year ago

Fantastic experience: Great, knowledgeable staff

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Trailfinders Manchester

Dear Wendy, Thank you for your review. Best regards, Trailfindrs

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Steven Banks 1 year ago

Positive experience: Don't get what is looking for but sales assistant was helpful

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Trailfinders Manchester

Dear StevenThank you for your feedback, although we're sorry to learn you have been partly disappointed.In order that we can learn from your experience, we would be grateful if you can call us on 0161 839 6969 and ask to speak to a Duty Manager, in the hope we can amicably resolve any concerns.We look forward to being of assistance.Kind regardsTrailfinders

bren 1 year ago

Positive experience: Popped in for some brochure. Plenty of staff

Trailfinders Manchester

Dear Brendan, Thank you for your review. All the best, Trailfinders

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Steven Wignall 1 year ago

Negative experience: 23 Nov Tried several times to get through on phone both times I,ve been over number 20+ in the queue with a wait time in excess of 25 mins. Hopeless

Trailfinders Manchester

Dear Steven Thank you for getting in touch, although I am sorry you have been disappointed. We are receiving an unprecedented number of calls and are experiencing longer than expected waiting times on our phone lines. We are working hard to reduce our call waiting times and we are really sorry you have been impacted. Our lines open from 8 am , which is usually the best time to contact us. Please do call our Manchester Travel Centre on 0161 839 6969 and you will put through to a Duty Manager.Once again, apologies for the delay experienced and we look forward to being of assistance.Kind regardsTrailfinders

Zara Giles 1 year ago

Negative experience: Sat for 20 mins and gave up waiting to see anyone ... Definitely make an appointment and don't drop in.

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Trailfinders Manchester

Dear ZaraThank you for your feedback and we're sorry you have been disappointed on this occasion.Our phone lines and travel centres are currently extremely busy dealing with the rush of clients looking to get away for the first time in many years. Our phone lines and travel centres are open 7 days a week, and we would recommend to call or visit as early in the day as possible. With regret, as we do not have your details we are unable to contact you back. However, should you wish to discuss your concerns further, please do call out Manchester Travel Center on 0161 839 6969, and you will be put through to a Duty Manager. We look forward to being of assistance.Best wishesTrailfinders

James Lasseter 1 year ago

Negative experience: Summary:- DONT USE TRAILFINDERS, MAKE THE ARRANGEMENTS YOURSELF. Detail:- I have used Trailfinders a number of times times in the 80s and 90s them being the premier adventure holiday company. It seems that they have lost there way. My first hand experience now is that you are better making the arrangements yourself. Use the internet, to find what you want, Trailfinders just make it more difficult.

Trailfinders Manchester

Dear JamesThank you for your feedback, although we're sorry to learn you have been disappointed.We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved.We look forward to being of assistance.Best wishesTrailfinders

Katie Wilson 1 year ago

Negative experience: I booked flights and accommodation. Good service when booking and taking your money, but could not answer a simple query later on for me. They also would not give me the breakdown cost of my flights and accommodation. I needed this as me and a friend were sharing the cost of accommodation, so made it harder than it had to be.

Trailfinders Manchester

Dear KatieThank you for your feedback, although we're sorry to learn you have been disappointed.We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved.We look forward to being of assistance.Best wishesTrailfinders

Tony Rosenthal 1 year ago

Positive experience: After a brief hiccup with our plans, our trip to Venice and transfers went smoothly. Hotel was great and a short walk to St Mark's square. I would give 4.5 / 5 but there is no facility to do this. The agent was unavailable at the time of enquiry but a minor quibble at the end of the day.

Trailfinders Manchester

Dear Tony Thank you for your kind review. All the best Trailfinders

Mike Hindson-Evans 1 year ago

Fantastic experience: Excellent, knowledgeable. Once my work commitments are finalised, we shall be back to book the NZ and Oz expedition. Paul 's knowledge confirmed our confidence in Trailfinders as our travel agent of choice. 12Aug2023

Trailfinders Manchester

Dear MikeThank you for your review. We'll be sure to pass on your compliments. All the bestTrailfinders

Steve Slattery 1 year ago

Fantastic experience: Booked a short break in Dubai with trailfinders in Manchester. Other than the actual shop experience the overall experience with them was flawless. We had an issue with my wife’s visa and the tele staff were absolutely brilliant and super helpful, they called back when promised and I felt that they really are about everything going perfectly. The flight, transfers and hotel surpassed all my expectations and I would not hesitate booking with them again. I think in future I would just avoid the shop as it didn’t really impress me that much and the staff there were a little indifferent with a walk-in booking.

Trailfinders Manchester

Dear SteveThank you for your lovely comments. We'll be sure to pass on your compliments. Best regards Trailfinders

Christine 1 year ago

Fantastic experience: Excellent service as always. Staff efficient. Thank you Kalvin.

Trailfinders Manchester

Dear Christine Thank you for your review. All the best Trailfinders

Phil West 1 year ago

Fantastic experience: I've never used a travel agency before - always opting to book flights, hotels, excursions etc myself. However, my sister recently booked a holiday to peru for us and our respective partners using Trailfinders, and I was blown away with how well organised it was. I can't comment on the process of arranging the holiday as I wasn't involved in this, however can certainly comment on our experiences whilst on the trip. My wife and I have since said this was one of, if not the, best holiday we have been on. All of the guides we met in peru were amazing, and were always waiting for us in the right place at the right time. Is the price higher than if you were to book it all yourself? Probably yes. However, that additional price is worth it for the peace of mind you get that you'll be taken safely to where you need to be with a friendly local host who has a wealth of knowledge and passion about what they are speaking to you about. Definitely a trip of a lifetime, and would not hesitate to use trailfinders again in the future for multi city trips like this.

Trailfinders Manchester

Dear Phil Thank you very much for taking the time to let us know just how much you and your family enjoyed your time in Peru. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Best regards Trailfinders

Joan Cassin 1 year ago

Fantastic experience: A fantastic experience where we discussed our holiday requirements with Mark Flaherty, our travel consultant. He talked us through several holiday options and we were more than happy to confirm our booking.

Trailfinders Manchester

Dear JoanThank you for your kind comments. We'll be sure to pass on your compliments. All the best Trailfinders

Eric Lowe 1 year ago

Fantastic experience: Always good, sound advice, used them many times over the years and cannot commend them highly enough. On our last trip our flight was cancelled on the day, Aer lingus didn't want to know but one call to trailfinders and a replacement flight was found and our cruise saved.

Trailfinders Manchester

Dear EricThank you for taking the time to let us know just how impressed you've been with our service.It's encouraging to know we were able to assist when things didn't go to plan. We'll be sure to pass on your compliments.All the bestTrailfinders

Derek Stables 1 year ago

Fantastic experience: Great food and friendly staff

Trailfinders Manchester

Dear DerekThank you for your kind commentsRegardsTrailfinders

Graeme Richardson 1 year ago

Fantastic experience: James was extremely helpful when booking our holiday. Courteous and knowledgeable.

Trailfinders Manchester

Dear GraemeThank you for your review. All the best Trailfinders

Fiona Beach 1 year ago

Fantastic experience: Staff very helpful and very knowledgeable. They can help with everything from flights only right up to full luxury package holidays and everything in between. They are the only travel agent I use as they listen to what I want and work with me to get me what I want, not what is best for them. I can't recommend them highly enough.

Trailfinders Manchester

Dear Fiona,Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Kind regards Trailfinders

Ross Wood 1 year ago

Fantastic experience: Booked our honeymoon with Trailfinders and they have been brilliant throughout. James Mercer put together the perfect trip, was brilliant with some of our queries and changes as circumstances changed at our destination and, in the end, everything went brilliantly. The ViewTrail app was incredibly useful from booking right up to the flight home. We had one issue while on our trip (nothing to do with Trailfinders, we had a flight cancelled and were left stuck in an airport with staff at the airport being very unhelpful), but the Urgent Assistance number we were given meant that we were quickly put into another flight and, in the end, only had a slight delay whereas we could've been stuck for a significant amount of time. I'll be using Trailfinders in future and recommending them to friends and family.

Trailfinders Manchester

Dear Ross Thank you very much for taking the time to let us know just how much you enjoyed your honeymoon in the US. We are delighted to hear your trip was a great success and that you would have no hesitation in recommending us. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Kind regards Trailfinders

Diahana Rose 1 year ago

Fantastic experience: I contacted Trailfinders once my holiday fell through. I informed Matthew Harvey what I wanted regarding a new holiday. He was very helpful and made some useful suggestions. The itinerary was presented to me in a very timely manner and fit in with the holiday dates we had. He was very friendly and professional.

Trailfinders Manchester

Dear Diahana Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders

Ellenbrook Wanderer 1 year ago

Fantastic experience: Excellent, professional and productive as always, thanks Paul

Trailfinders Manchester

Dear EllenbrookThank you for your kind review.All the bestTrailfinders

Peter Norris 1 year ago

Fantastic experience: Just come back from Tanzania. Week long safari followed by a week in Zanzibar. From the minute we first met Peter Beswick at the Manchester store and booked our holiday right through to the end of our holiday everything has been perfect. The booking process, management of the booking and updated information throughout was well managed. As for the holiday, it was amazing. Everything ran to the itinerary and all of the service providers locally in Tanzania were professional and well appointed. Thank you Peter and thank you Trailfinders for a great experience and a fab holiday.

Trailfinders Manchester

Dear Peter Thank you very much for taking the time to let us know just how much you enjoyed your time in Tanzania. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Kind regards Trailfinders

Janet Blackburn 1 year ago

Fantastic experience: We have booked 4 long haul holidays with Paul at Trailfiinders. He is brilliant. Very helpful and knowledgeable. Gives alternatives if he thinks it's better for you. Definitely recommend this place.

Trailfinders Manchester

Dear JanetThank you for taking the time to let us know just how helpful your consultant has been. We'll be sure to pass on your kind compliments. Kind regards Trailfinders

Ollie L 2 years ago

Fantastic experience: The staff were welcoming and a sense of great teamwork was observed. Would consider booking a great holiday here were nothing seemed too much. They even gave me a free pen!

Trailfinders Manchester

Dear OllieThank you for your kind review. All the best Trailfinders

Paul Herod 2 years ago

Fantastic experience: Anthony you have been absolutely amaaaaaaaaaazing sorting out my minor issue..... Thank you that has been completely forgotten and I will carry on both using Trailfinders and telling all that I see and speak to(which is alot) how wonderful you all are Cheers Paul

Trailfinders Manchester

Dear PaulThank you for your reviewAll the bestTrailfinders

Michael O'Donnell 2 years ago

Fantastic experience: I have had absolutely fantastic service from Peter and Tasmine at Trailfinders whilst booking flights and a camper van in Canada. I would highly recommend going through this agent - always available on the phone and deliver excellent customer service consistently.

Trailfinders Manchester

Dear MikeThank you for your kind review. I will be sure to pass on your compliments.Best regardsTrailfinders

Marilyn Eastwood 2 years ago

Fantastic experience: Very good at their job and great advice as always

Trailfinders Manchester

Dear MarilynThank you for your kind comments and we look forward to assisting you further.All the bestTrailfinders

Harold Turner 2 years ago

Fantastic experience: fantastic service with knowledgable staff paul and david are great

Trailfinders Manchester

Dear HaroldThank you for your kind review.Best regardsTrailfinders

chris killan 2 years ago

Fantastic experience: Amazing people and all ways happy to accommodate all queries I have with my holiday, one person called Paul (eccles) I think that's his name , to busy looking through the window whilst trying to sort out my flights, not what I expect from Trailfinders .

Trailfinders Manchester

Dear ChrisThank you for getting in touch.We have asked a Senior Duty Manager to contact you to discuss your comments when you are back from your trip.Have a wonderful holiday.Kind regardsTrailfinders

Jean Bellinger 2 years ago

Fantastic experience: Fantastic customer service - Martin Turner. Extensive knowledge of location, superb added value.

Trailfinders Manchester

Dear JeanThank you for your review!We'll be sure to pass on your compliments.Best regardsTrailfinders

David Grundy 2 years ago

Fantastic experience: Fantastic staff giving first class customer service!!

Trailfinders Manchester

Dear DavidThank you for your kind comments and we wish you the best for your upcoming travels.Trailfinders

Mat K-M 2 years ago

Fantastic experience: Organised honeymoon for us and even with changes due to covid made sure it was an amazing trip answering many queries without issue. Fully flexible and friendly! Thankyou!

Trailfinders Manchester

Dear MatThank you for your review and we're glad to hear you had an amazing trip.Best regardsTrailfinders

Shirley Williams 2 years ago

Fantastic experience: Amazing knowledge. Advice, patience. We booked a holiday of a lifetime to Canada, and then on to a 7 day cruise to Alaska. We booked with an agent called James Mercer, absolute asset to your company. His customer service was exceptional. I was worried about booking this holiday, but James reassured us all the way. He gave great advice, and suggestions to add onto the holiday. I would definitely use Trailfinders Manchester again, and definitely calling you James.

Trailfinders Manchester

Dear ShirleyThank you for your kind review. We'll be sure to pass on your compliments.Best regardsTrailfinders

Stephen Gunby 2 years ago

Fantastic experience: Trailfinders is a family ran business,they really cannot do enough for you for us we felt they went the whole nine yards and some more, we were there at least three hours they did not give up untill they found the right deal in every little detail for us, you have to give this hard working family a try and your time you will not regret it. THANK YOU SO MUCH.

Trailfinders Manchester

Dear StephenThank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.Best regardsTrailfinders

Johnny Breslin 2 years ago

Fantastic experience: Vgood

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Trailfinders Manchester

Dear Johnny, Thank you for your kind review. Best regards, Trailfinders

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Alex Gima 2 years ago

Fantastic experience: Nice

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Trailfinders Manchester

Dear Total Videos, Thank you for your review. Best regards, Trailfinders

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Les Harrison 2 years ago

Negative experience: Would not give me straight answers

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Trailfinders Manchester

Dear LesWe're sorry to learn you have not been satisfied with your Trailfinders experience. So we can learn from your concerns, please do call us on 0161 839 6969 and ask to speak with a Duty Manager. We look forward to being of assistance.Kind regardsTrailfinders

Liz Statham 2 years ago

Fantastic experience: Fabulous as ever...

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Trailfinders Manchester

Dear Liz Thank you for your review. Kind regards Trailfinders

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Lukasz Skr,ypczak 2 years ago

Fantastic experience: Very professional office! Responsible. People!

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Trailfinders Manchester

Dear LukaszThank you for the 5* star ratingBest wishesTrailfinders

Ziher Dean 2 years ago

Fantastic experience: Nice job and very helpful

Trailfinders Manchester

Dear ZiherThank you for your kind comments and we look forward to assisting you further.Best wishesTrailfinders

Elaine Hill 2 years ago

Negative experience: Phone never answered so unable to comment

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Trailfinders Manchester

Dear ElaineThank you for your feedback, although we're sorry you have been disappointed.As we do not know your contact details, it's difficult for us to rectify this situation for you. However, please do contact our Manchester Travel Centre on 01618396969 and ask to speak with a Duty Manager who will be able to assist. With the world reopening for travel, our phone lines are certainly busy, although they do open at 8am every weekday, so it would be best to call us as early as possible.We look forward to being of assistance.Kind regardsTrailfinders

Mick Miller 2 years ago

Positive experience: Good advice but lengthy wait for telephone to be answered.

Trailfinders Manchester

Dear MickThank you for your review and we are glad to hear you were happy with the advice offered.Our phones lines are currently busier than usual as demand for travel has significantly increased. We are doing our best to reduce waiting times and thank you for your patience.We look forward to assisting you further.Kind regardsTrailfinders

Ron Forrester 2 years ago

Negative experience: Too busy ... long wait times. Not good

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Trailfinders Manchester

Dear RonThank you for getting in touch, although we're sorry you have been disappointed. We have asked a Duty Manager to get in touch with you to discuss your concerns.Kind regardsTrailfinders

Susan Graham 2 years ago

Fantastic experience: Brilliant at creating holiday of your dreams.

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Trailfinders Manchester

Dear SusanThank you for your kind comments and we look forward to assisting you further.Best wishesTrailfinders

Stuart McKelvie 2 years ago

Negative experience: Have tried from 9am to speak to someone but am 35th 45 th or more in the queue then tried locally but got diverted to what looked like London number.

Trailfinders Manchester

Dear StuartThank you for your feedback, although we're sorry to learn of your disappointment.We are receiving thousands of calls currently due to the many airline schedule changes that are occurring. Our phone lines open from 8am, and as we have a national phone system, the first consultant available will answer. Therefore, please continue to call Manchester if this is your local travel centre as you will not be disadvantaged in doing so. We would suggest calling as early as possible.We look forward to being of assistance.Kind regardsTrailfinders

vivien masters 2 years ago

Negative experience: I have tried 3 times today to phone Trailfinders for some information, i have been on the phone 40 min twice and now on the phone another 15 min and still waiting. Doesn't fill me with confidence, just wondering about booking elsewhere. What if I needed to phone while on holiday, it would cost a fortune. It would help If it said where on the queue I was but instead there is just a very annoying recorded message aaarrrggg

Trailfinders Manchester

Dear VivienThank you for your feedback, although we are sorry you have been disappointed.Our phone lines are exceptionally busy at this time, with the world re-opening and so many people looking to travel. Add to this the many flight cancellations currrntly taking place and we do appreciate in can be difficult to get through at times. Our phone open at 8am, so we would suggest trying to call as early as possible. Our Manchester Travel Centre number is 01618396969, and please do ask to speak with a Duty Manager, who will be more than happy to assist. Regrettably, we do not have your email address or contact number to contact you.We look forward to being of assistance.Kind regardsTrailfinders

Baron Malcolm de Demko 3 years ago

Fantastic experience: Every aspect of our holiday was exceptional. From the value and professionalism presented by TF to the magical stay at Marbella Nido Corfu - who's team, environment, services, suites were stratosphericaly beyond expectations or even aspirations. Thank you so much, we're never booking with anyone else for this true holiday

Trailfinders Manchester

Dear MalcolmThank you for your kind review and we are glad to hear you had a fantastic holiday. We look forward to being of assistance for your future travel plans.Best regardsTrailfinders

Pete Megson 3 years ago

Fantastic experience: Very helpful staff

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Trailfinders Manchester

Dear Pete, Thank you for your kind words. Trailfinders

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V Martin 3 years ago

Fantastic experience: Spoke to a lovely young man, a real credit to Trailfinders.

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Trailfinders Manchester

Dear Customer, Thank you for your kind review and we are glad you have been impressed with our service. Kind regards, Trailfinders

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Simon croston (Simmy) 3 years ago

Fantastic experience: Very experienced place great people and very informative

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Trailfinders Manchester

Dear Simon, Thank you for your kind comments. Best regards, Trailfinders

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Chris Mackel 4 years ago

Fantastic experience: The place to go for the best travel solutions. Very experienced staff, every possible travel option & value for money prices.

Trailfinders Manchester

Dear ChrisThank you for your kind review. I will be sure to pass on your compliments.Trailfinders

Carol Ratcliffe 4 years ago

Fantastic experience: Amazing travel company. They got us home at the early stages of the Covid pandemic. So helpful at a really stressful time. Nothing too much trouble. We needed to get home from Australia when botders were closing. Trailfindres did it for us. Darren was exceptional. When we got home our insurance would not pay us anything after 2 months for the curtailment of half our trip. Spoke to Darren again about this and he told us to contact Trailfinders Curtailment department. In less than a week we were refunded all the unused part of our trip. We were amazed at the speed. Will use Trailfinders again and recommend them to others. Trailfinders are the very best. Thank you.

Trailfinders Manchester

Dear CarolThank you for your kind comments and we're delighted you have been happy enough with your experience to recommend our services. We hope we can assist you with your future travel plans soon.All the bestTrailfinders

Hayley Warburton 4 years ago

Fantastic experience: Any long haul holiday we have been on in the past we always use trailfinders ✈ fantastic service from all the staff and fantastic hotels thankyou

Trailfinders Manchester

Dear HayleyThanks for your 5* rating.Trailfinders

Rick Salt 4 years ago

Fantastic experience: This is a fantastic travel company. I dealt with Peter when planning my holiday. He had excellent knowledge and provided a first class service. If you ring back regarding a query, you are always promptly dealt with and staff go the extra mile to sort out your problem. I rang regarding a problem with my booking and Harry was extremely helpful in dealing with this. I really appreciate the polite and professional way Trailfinder's staff deal with you. I understand it is not always possible to change a pre booked itinerary, but you can be confident that this firm do try their best to accomodate. I have used this company on two other occasions and my experience has been equally as good.

Trailfinders Manchester

Dear RickThank you for your kind review and taking the time to let us know just how impressed you have been with our service. I will be sure to pass on your compliments.Trailfinders

Jean Atkinson 4 years ago

Fantastic experience: We have used trailfinders many times and always been really good. We urgently needed to get home earlier than planned last year and they sorted everything for us. Much prefer using a company than booking online as the back up is really good. Hope they can help this year as we are in NZ with cancelled flights at present.

Julie Brady 4 years ago

Fantastic experience: Excellent service we only booked flights to Sri Lanka but Louise was really good. We have booked full package holidays with them before and service is always exceptional.

Trailfinders Manchester

Dear JulieThank you for your kind review. I will be sure to pass on your compliments.Trailfinders

David Holcroft 4 years ago

Fantastic experience: Very helpful

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Trailfinders Manchester

Dear DavidThank you for your kind review. I will be sure to pass on your compliments.Trailfinders

Richard Townend 4 years ago

Fantastic experience: Excellent advice and excellent service

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linda stokes 4 years ago

Fantastic experience: Expert advice. Outstanding service. BRILLIANT

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Trailfinders Manchester

Dear LindaThank you for your kind review. I will be sure to pass on your compliments.Trailfinders

Lee Bradley 4 years ago

Fantastic experience: Great service - extremely helpful

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Trailfinders Manchester

Dear Lee, Thank you for your kind comments. Best wishes, Trailfinders

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Linda Haines 4 years ago

Fantastic experience: Great place to book a holiday

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Trailfinders Manchester

Dear Linda, Thank you for your kind review. Trailfinders

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Chris Davies 4 years ago

Fantastic experience: Efficient, knowledgeable and friendly service.

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Trailfinders Manchester

Dear ChrisThank you for your kind review. I will be sure to pass on your kind compliments.Trailfinders

Ian Godfrey 4 years ago

Fantastic experience: Amazing helpful and knowledgeable team

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Trailfinders Manchester

Dear IanThank you for your kind review.All the bestTrailfinders

Gary Wilkinson 4 years ago

Fantastic experience: Brilliant service from leila on the phone and Peter in the Manchester branch

Trailfinders Manchester

Dear GaryThank you for your kind review . I will be sure to pass on your kind compliments.Trailfinders

Rob Bell 4 years ago

Fantastic experience: Service 2nd to none 2nd time we have used them cannot fault service in the shop or even when we on travels

Suzanne Rogers 4 years ago

Negative experience: Really disappointed with Trailfinders in Manchester on deansgate, went in to book a cruise flights and hotels with a cost of £7k (a lot of money for me) to be served by a blond hair lady (dont know her nsme)who didnt want to be in work, no interest in my holiday, or chit chat and made me feel uncomfortable. My understanding is if one member of staff starts the quote off and u come back later to book it and get served by another member of staff then they dont get the bonus and in this case we got poor service so walked out and went to my local little one off travel agent and booked the holiday with them who's customer service was fab. What also made it worst was the hotel they suggested in china cost more than on Expedia which I showed the lady on my phone.... and she wouldn't match the price or ask a manager.... sorry lost my custom.

Trailfinders Manchester

Dear SuzanneWe're sorry to hear your experience in our Manchester Travel Centre wasn't up to the standard you were expecting. In order we can learn from your visit, we'd be grateful if you would contact the travel centre on 01618396969 and ask for the General Manager.Thank you for getting in touch and we look forward to being of assistance.Kind regardsTrailfinders

Sheila Bellis 5 years ago

Fantastic experience: We have just returned from our trip to Australia. We had a stop over in Bangkok and on the return journey in Dubai. The Travel Consultant we dealt with was Paul Hills he was excellent. He listened to what we wanted and he suggested other ideas as well. The trip was amazing. Thanks Paul for you help and expertise. Will use Trailfinders in future.

Trailfinders Manchester

Dear Sheila BellisThank you very much for letting us know just how much you enjoyed your holiday in Australia. I will be sure to pass on your kind comments to both Paul and his manager.Best regardsTrailfinders

John Gardner 5 years ago

Fantastic experience: Our trip last month to Singapore, New Zealand and Australia was absolutely brilliant. Particular thanks to our adviser Craig Stewart for all his help and support. All the travel arrangements, tours, hotel bookings and car hires went extremely smoothly and greatly added to our enjoyment and sense of security that all would be well throughout our four week tour.

Eric Dawber 5 years ago

Fantastic experience: Just returned from a 5 week trip organised by Craig Stewart. The service we received from Craig was fantastic. Everything on our trip of a lifetime went like clockwork. All the hotels recommended by Craig where great, transfers where on time all plane journeys and connecting flights where brilliant. Thanks Craig for the trip of a lifetime. We will be definitely using you again in the future.

Trailfinders Manchester

Dear EricThank you very much for taking the time to let us know just how much you enjoyed your holiday. I am delighted to hear your trip was a great success and you will be travelling with us in the future. I will be sure to let Craig and his manager know just how much you appreciated all his hard work.Trailfinders

Pritesh 5 years ago

Fantastic experience: Very well run travel agency. You get great advice and feel comfortable booking with them. Feel like I'm in good hands with them. Thanks Pete and Suvi

Trailfinders Manchester

Dear PriteshThank you for your kind words which we will certainly pass on to the travel centre manager.Kind regardsTrailfinders

Steve 5 years ago

Fantastic experience: Charles is a top guy who sorted us out a great trip!!

Trailfinders Manchester

Dear SteveThank you for your kind review. Trailfinders

Catherine Berry 5 years ago

Fantastic experience: Dolly was ultra helpful and an absolute hoot - we loved booking our honeymoon with her!

Julie Whelan 5 years ago

Fantastic experience: First time we have used Trailfinders, they planned our holiday to Dubai, Koh Samui & Bangkok, sorted out all our flight, hotels, transfers and travel insurance, complete peace of mind, everything run smoothly throughout our holiday, will always be using Trailfinders in the future. Oh! and our holiday was just AMAZING! X

Trailfinders Manchester

Dear JulieThanks very much for your kind review, I'm delighted to hear you had an amazing trip! I'll be sure to pass on your compliments to all involved in ensuring your holiday was a success.Trailfinders

Vikki Raine 5 years ago

Fantastic experience: Excellent customer service, Laura was very knowledgeable and helpful. We're now looking forward to an amazing trip.

Trailfinders Manchester

Dear VikkiThanks for your kind review. Wishing you a wonderful holiday.Trailfinders

chris hughes 5 years ago

Fantastic experience: Very helpful guys

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James Geddes 5 years ago

Fantastic experience: Great

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Trailfinders Manchester

Dear James, Thank you very much for your kind review! Trailfinders

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David Quayle 5 years ago

Fantastic experience: Very knowledgeable staff

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Trailfinders Manchester

Dear David, Thank you for your kind review. Best regards, Trailfinders

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Gill Lowe 5 years ago

Positive experience: Staff really helpful & knowledgeable

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Trailfinders Manchester

Dear Gill, Thank you very much for your kind review. Trailfinders

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ian Manchester 5 years ago

Fantastic experience: Brilliant service, excellent advice and good value

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Trailfinders Manchester

Dear IanThank you very much for your kind review. I'm delighted to hear your Trailfinders experience has been so positive and I will be sure to pass on your compliments to the team in Manchester.Trailfinders

Matt 5 years ago

Fantastic experience: Always super helpful and they definitely know their stuff!

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