
Trailfinders Manchester

Information about Trailfinders Manchester
Opening hours
- Monday: 8:00 AM – 7:00 PM
- Tuesday: 8:00 AM – 7:00 PM
- Wednesday: 8:00 AM – 7:00 PM
- Thursday: 8:00 AM – 7:00 PM
- Friday: 8:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
Travel Agent and Tour Operator
Our comment from TraTraTravel UK about Trailfinders Manchester:
Trailfinders Manchester is renowned for its exceptional travel planning services, offering customers a seamless experience from booking to returning home. The office is staffed with knowledgeable and helpful agents who are dedicated to creating bespoke holiday experiences. Many customers have praised the company's expertise, indicating they are always ready to provide valuable advice and assistance on various destinations and travel options.
Clients have shared their positive experiences, highlighting the fantastic service they have received when booking trips—from family holidays to honeymoon arrangements. Numerous users commend specific agents such as Paul Hills and James Mercer for their friendliness and willingness to go the extra mile, making customers feel valued throughout the process.
However, some reviews pointed out areas for improvement, including longer wait times on the phone and occasional inconsistent in-store service. It's suggested that potential customers consider making an appointment for in-store visits to ensure a better experience.
Overall, Trailfinders Manchester remains a top choice for travelers seeking personalized service and expert guidance in planning their adventures.
Trailfinders Manchester: Reviews
Fantastic experience: Called into the Deansgate, Manchester office Sunday 22.09.24. We were seen to by Paul Hills. We wanted to book a holiday to Thailand and Paul's knowledge was fantastic. We booked the holiday straight away. He couldn't have been more helpful. Thank you Paul.
Dear Sue Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to help create your itinerary. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders
Fantastic experience: Always on the ball and very knowledgeable.
Dear David Thank you for your kind review. All the best Trailfinders
Positive experience: Very helpful staff. They will do their best to book your bespoke holiday. This is the 3rd time in 3 years we have gone through them for our big holiday.
Dear Barbara Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders
Fantastic experience: Thank you, James. The booking you made was very easy.
Dear Nas Thank you for your kind review. All the best Trailfinders
Fantastic experience: Wanted an old fashioned travel agent with humans. Opens Sunday too, was when we visited. Didn't book anything, but cert helpful and accommodating.
Dear Trudy Thank you for your kind review. All the best Trailfinders
Fantastic experience: Paul was very knowledgeable and helpful. He did an excellent job.
Dear Ann Thank you for your 5* star rating. All the best Trailfinders
Fantastic experience: We recently booked a trip To Vietnam with Trailfinders Manchester.. they were 5 star.. the places and hotels they recommended were fantastic, the transfers all worked very smoothly and the service was brilliant. Everytime we called , even if they were different agents, they were all really helpful. Would def use them again
Dear Sindy Thank you very much for taking the time to let us know just how much you enjoyed your time in Vietnam. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards. Trailfinders
Negative experience: We spent hours 'booking' a special trip to South Africa and paying a substantial deposit to then be told that not 1 of the accomodation choices was available!!! Poor
Dear Lindsey Thank you for getting in touch, although we are sorry you've been disappointed. We have asked a Senior Duty Manager to get in touch in order to discuss any concerns you may have. We look forward to assisting you further. Kind regards Trailfinders
Fantastic experience: Awesome
Dear Pastor Osaigbovo Thank you for your review. All the bestTrailfinders
Fantastic experience: Awesome
Dear Pastor Osaigbovo Thank you for your review. All the best Trailfinders
Positive experience: Great service from knowledgeable and helpful staff.
Dear Gillian Thank you for your review. All the best Trailfinders
Negative experience: Extremely disappointed and frankly annoyed at the service we received here today. Having used Trailfinders for our trip to California last year, which was excellent, we were very excited to come in and plan our trip to Australia for next January. All we really wanted today was some advice and guidance on planning our route as we knew we were too early for flight prices. Considering the fantastic service we received previously, we were confident that Trailfinders would be able to help us out again. Unfortunately, this was not the case. We completely understand that not having the flights available can make things slightly more difficult, but as soon as we mentioned the dates to our agent, we felt that they instantly checked out and were not interested in helping us. We knew roughly the places we wanted to go to but having never been to Australia before we really needed some professional advice on figuring out the smaller details. From the moment we sat down, we were made to feel very unwelcome, uncomfortable and almost an inconvenience. When we came in last year, we were also too early for the flights, but the agent we spoke with then was really helpful in planning our route, giving us advice and even offered to call us when the flights became available - which is all we really wanted this time. However, we felt that the agent we saw today was very dismissive and even negative towards us, which is the last thing I was expecting when we would be potentially spending thousands of pounds with yourselves. All in all we were sat at their desk for about 10 minutes before they ended the conversation by referring us to the brochure which we had already looked at before coming into the store. We left the store today feeling deflated and not full of the excitement you would expect to feel after discussing a trip of a lifetime. We will not be using you for this trip or any other trip in future.
Dear Michael Thank you for your feedback, although we're sorry to learn you have been disappointed. As we don't have your details, we would be grateful if you would call us on 01618396969 and ask to speak with a Duty Manager so we can discuss your concerns in the hope they can be amicably resolved. We look forward to being of assistance. Kind regards Trailfinders
Fantastic experience: Nice place for shopping
Dear Suda Sat Thank you for your review. All the best Trailfinders
Fantastic experience: Huw Williams was excellent. We told him what we wanted and he made recommendations and sorted out a very good package for us and gave us tips on saving money. 3 hours after leaving he phoned me to say he had got us seats together on all flights at no extra cost. Would highly recommend. Thanks Huw
Dear Ellis Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders
Fantastic experience: Great service, even better holiday! We booked our honeymoon to Thailand with James Firth at the Deansgate, Manchester branch, and from the first visit in branch all the way up to a check in call once we landed back from our holiday, we were looked after by James. His recommendations of hotel, activities and the time he spent with us in branch, were a superb reflection on James and his professionalism. We will be using Trailfinders again!
Dear Lisa Thank you very much for taking the time to let us know just how much you enjoyed your honeymoon in Thailand. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work. Best regards Trailfinders
Fantastic experience: The staff here are not only friendly and knowledgeable, but go out of their way to make your holiday exactly what you want it to be and look at ways to reduce costs for you. Can't recommend them enough.
Fantastic experience: We have used trailfinders on 2 occasions and would not hesitate to re book if the prices are right. The customer service is spot on, they actually listen to what your needs are and no pressure to spend more than you have budgeted. When I phone up, it is displayed on their monitor and address me straight away by name, very clever system. Low deposits on booking with a hotel stay or full payment if just flights.( I think) We book by phone but there are stores all over the UK & Ireland to drop in to. The agents/advisors are experienced travellers, so have a good knowledge of the destinations world wide and offer good advice and suggestions.
Fantastic experience: Always get excellent and friendly service. They can nearly always sort me the the best price for my flights. ☺
Fantastic experience: Staff are excellent helpful and put together a2 month trip of a life time. Would always recommend.
Fantastic experience: Always get great service and advice when visiting Trailfinders, much more than a travel agent. The travel consultants are knowledgeable and they have specialists for all parts of the world. Paul Hills has always given us great service, advice and works hard to ascertain exactly what you want, then finds the best options for you. My go to place for long haul travel.
Dear Andrew Thank you for your kind review. All the best Trailfinders
Fantastic experience: Recently booked 2 epics holiday adventures here (Egypt and Africa). Paul Hills served us and can't fault the service.
Dear Paul Thank you for taking the time to let us know just how impressed you've been with our service. We' ll be sure to pass on your compliments. Best regards Trailfinders
Fantastic experience: Great, knowledgeable staff
Dear Wendy, Thank you for your review. Best regards, Trailfindrs
Positive experience: Don't get what is looking for but sales assistant was helpful
Dear StevenThank you for your feedback, although we're sorry to learn you have been partly disappointed.In order that we can learn from your experience, we would be grateful if you can call us on 0161 839 6969 and ask to speak to a Duty Manager, in the hope we can amicably resolve any concerns.We look forward to being of assistance.Kind regardsTrailfinders
Positive experience: Popped in for some brochure. Plenty of staff
Dear Brendan, Thank you for your review. All the best, Trailfinders
Negative experience: 23 Nov Tried several times to get through on phone both times I,ve been over number 20+ in the queue with a wait time in excess of 25 mins. Hopeless
Dear Steven Thank you for getting in touch, although I am sorry you have been disappointed. We are receiving an unprecedented number of calls and are experiencing longer than expected waiting times on our phone lines. We are working hard to reduce our call waiting times and we are really sorry you have been impacted. Our lines open from 8 am , which is usually the best time to contact us. Please do call our Manchester Travel Centre on 0161 839 6969 and you will put through to a Duty Manager.Once again, apologies for the delay experienced and we look forward to being of assistance.Kind regardsTrailfinders
Negative experience: Sat for 20 mins and gave up waiting to see anyone ... Definitely make an appointment and don't drop in.
Dear ZaraThank you for your feedback and we're sorry you have been disappointed on this occasion.Our phone lines and travel centres are currently extremely busy dealing with the rush of clients looking to get away for the first time in many years. Our phone lines and travel centres are open 7 days a week, and we would recommend to call or visit as early in the day as possible. With regret, as we do not have your details we are unable to contact you back. However, should you wish to discuss your concerns further, please do call out Manchester Travel Center on 0161 839 6969, and you will be put through to a Duty Manager. We look forward to being of assistance.Best wishesTrailfinders
Negative experience: Summary:- DONT USE TRAILFINDERS, MAKE THE ARRANGEMENTS YOURSELF. Detail:- I have used Trailfinders a number of times times in the 80s and 90s them being the premier adventure holiday company. It seems that they have lost there way. My first hand experience now is that you are better making the arrangements yourself. Use the internet, to find what you want, Trailfinders just make it more difficult.
Dear JamesThank you for your feedback, although we're sorry to learn you have been disappointed.We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved.We look forward to being of assistance.Best wishesTrailfinders
Negative experience: I booked flights and accommodation. Good service when booking and taking your money, but could not answer a simple query later on for me. They also would not give me the breakdown cost of my flights and accommodation. I needed this as me and a friend were sharing the cost of accommodation, so made it harder than it had to be.
Dear KatieThank you for your feedback, although we're sorry to learn you have been disappointed.We have asked a Senior Duty Manager to contact you to discuss your concerns in the hope they can be amicably resolved.We look forward to being of assistance.Best wishesTrailfinders
Positive experience: After a brief hiccup with our plans, our trip to Venice and transfers went smoothly. Hotel was great and a short walk to St Mark's square. I would give 4.5 / 5 but there is no facility to do this. The agent was unavailable at the time of enquiry but a minor quibble at the end of the day.
Dear Tony Thank you for your kind review. All the best Trailfinders
Fantastic experience: Excellent, knowledgeable. Once my work commitments are finalised, we shall be back to book the NZ and Oz expedition. Paul 's knowledge confirmed our confidence in Trailfinders as our travel agent of choice. 12Aug2023
Dear MikeThank you for your review. We'll be sure to pass on your compliments. All the bestTrailfinders
Fantastic experience: Booked a short break in Dubai with trailfinders in Manchester. Other than the actual shop experience the overall experience with them was flawless. We had an issue with my wife’s visa and the tele staff were absolutely brilliant and super helpful, they called back when promised and I felt that they really are about everything going perfectly. The flight, transfers and hotel surpassed all my expectations and I would not hesitate booking with them again. I think in future I would just avoid the shop as it didn’t really impress me that much and the staff there were a little indifferent with a walk-in booking.
Dear SteveThank you for your lovely comments. We'll be sure to pass on your compliments. Best regards Trailfinders
Fantastic experience: Excellent service as always. Staff efficient. Thank you Kalvin.
Dear Christine Thank you for your review. All the best Trailfinders
Fantastic experience: I've never used a travel agency before - always opting to book flights, hotels, excursions etc myself. However, my sister recently booked a holiday to peru for us and our respective partners using Trailfinders, and I was blown away with how well organised it was. I can't comment on the process of arranging the holiday as I wasn't involved in this, however can certainly comment on our experiences whilst on the trip. My wife and I have since said this was one of, if not the, best holiday we have been on. All of the guides we met in peru were amazing, and were always waiting for us in the right place at the right time. Is the price higher than if you were to book it all yourself? Probably yes. However, that additional price is worth it for the peace of mind you get that you'll be taken safely to where you need to be with a friendly local host who has a wealth of knowledge and passion about what they are speaking to you about. Definitely a trip of a lifetime, and would not hesitate to use trailfinders again in the future for multi city trips like this.
Dear Phil Thank you very much for taking the time to let us know just how much you and your family enjoyed your time in Peru. We are delighted to hear your trip was a great success and you will be travelling with us in the future. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Best regards Trailfinders
Fantastic experience: A fantastic experience where we discussed our holiday requirements with Mark Flaherty, our travel consultant. He talked us through several holiday options and we were more than happy to confirm our booking.
Dear JoanThank you for your kind comments. We'll be sure to pass on your compliments. All the best Trailfinders
Fantastic experience: Always good, sound advice, used them many times over the years and cannot commend them highly enough. On our last trip our flight was cancelled on the day, Aer lingus didn't want to know but one call to trailfinders and a replacement flight was found and our cruise saved.
Dear EricThank you for taking the time to let us know just how impressed you've been with our service.It's encouraging to know we were able to assist when things didn't go to plan. We'll be sure to pass on your compliments.All the bestTrailfinders
Fantastic experience: Great food and friendly staff
Dear DerekThank you for your kind commentsRegardsTrailfinders
Fantastic experience: James was extremely helpful when booking our holiday. Courteous and knowledgeable.
Dear GraemeThank you for your review. All the best Trailfinders
Fantastic experience: Staff very helpful and very knowledgeable. They can help with everything from flights only right up to full luxury package holidays and everything in between. They are the only travel agent I use as they listen to what I want and work with me to get me what I want, not what is best for them. I can't recommend them highly enough.
Dear Fiona,Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. Kind regards Trailfinders
Fantastic experience: Booked our honeymoon with Trailfinders and they have been brilliant throughout. James Mercer put together the perfect trip, was brilliant with some of our queries and changes as circumstances changed at our destination and, in the end, everything went brilliantly. The ViewTrail app was incredibly useful from booking right up to the flight home. We had one issue while on our trip (nothing to do with Trailfinders, we had a flight cancelled and were left stuck in an airport with staff at the airport being very unhelpful), but the Urgent Assistance number we were given meant that we were quickly put into another flight and, in the end, only had a slight delay whereas we could've been stuck for a significant amount of time. I'll be using Trailfinders in future and recommending them to friends and family.
Dear Ross Thank you very much for taking the time to let us know just how much you enjoyed your honeymoon in the US. We are delighted to hear your trip was a great success and that you would have no hesitation in recommending us. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Kind regards Trailfinders
Fantastic experience: I contacted Trailfinders once my holiday fell through. I informed Matthew Harvey what I wanted regarding a new holiday. He was very helpful and made some useful suggestions. The itinerary was presented to me in a very timely manner and fit in with the holiday dates we had. He was very friendly and professional.
Dear Diahana Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager. Kind regards Trailfinders
Fantastic experience: Excellent, professional and productive as always, thanks Paul
Dear EllenbrookThank you for your kind review.All the bestTrailfinders
Fantastic experience: Just come back from Tanzania. Week long safari followed by a week in Zanzibar. From the minute we first met Peter Beswick at the Manchester store and booked our holiday right through to the end of our holiday everything has been perfect. The booking process, management of the booking and updated information throughout was well managed. As for the holiday, it was amazing. Everything ran to the itinerary and all of the service providers locally in Tanzania were professional and well appointed. Thank you Peter and thank you Trailfinders for a great experience and a fab holiday.
Dear Peter Thank you very much for taking the time to let us know just how much you enjoyed your time in Tanzania. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.Kind regards Trailfinders
Fantastic experience: We have booked 4 long haul holidays with Paul at Trailfiinders. He is brilliant. Very helpful and knowledgeable. Gives alternatives if he thinks it's better for you. Definitely recommend this place.
Dear JanetThank you for taking the time to let us know just how helpful your consultant has been. We'll be sure to pass on your kind compliments. Kind regards Trailfinders
Fantastic experience: The staff were welcoming and a sense of great teamwork was observed. Would consider booking a great holiday here were nothing seemed too much. They even gave me a free pen!
Dear OllieThank you for your kind review. All the best Trailfinders
Fantastic experience: Anthony you have been absolutely amaaaaaaaaaazing sorting out my minor issue..... Thank you that has been completely forgotten and I will carry on both using Trailfinders and telling all that I see and speak to(which is alot) how wonderful you all are Cheers Paul
Dear PaulThank you for your reviewAll the bestTrailfinders
Fantastic experience: I have had absolutely fantastic service from Peter and Tasmine at Trailfinders whilst booking flights and a camper van in Canada. I would highly recommend going through this agent - always available on the phone and deliver excellent customer service consistently.
Dear MikeThank you for your kind review. I will be sure to pass on your compliments.Best regardsTrailfinders
Fantastic experience: Very good at their job and great advice as always
Dear MarilynThank you for your kind comments and we look forward to assisting you further.All the bestTrailfinders
Fantastic experience: fantastic service with knowledgable staff paul and david are great
Dear HaroldThank you for your kind review.Best regardsTrailfinders
Fantastic experience: Amazing people and all ways happy to accommodate all queries I have with my holiday, one person called Paul (eccles) I think that's his name , to busy looking through the window whilst trying to sort out my flights, not what I expect from Trailfinders .
Dear ChrisThank you for getting in touch.We have asked a Senior Duty Manager to contact you to discuss your comments when you are back from your trip.Have a wonderful holiday.Kind regardsTrailfinders
Fantastic experience: Fantastic customer service - Martin Turner. Extensive knowledge of location, superb added value.
Dear JeanThank you for your review!We'll be sure to pass on your compliments.Best regardsTrailfinders
Fantastic experience: Fantastic staff giving first class customer service!!
Dear DavidThank you for your kind comments and we wish you the best for your upcoming travels.Trailfinders
Fantastic experience: Organised honeymoon for us and even with changes due to covid made sure it was an amazing trip answering many queries without issue. Fully flexible and friendly! Thankyou!
Dear MatThank you for your review and we're glad to hear you had an amazing trip.Best regardsTrailfinders
Fantastic experience: Amazing knowledge. Advice, patience. We booked a holiday of a lifetime to Canada, and then on to a 7 day cruise to Alaska. We booked with an agent called James Mercer, absolute asset to your company. His customer service was exceptional. I was worried about booking this holiday, but James reassured us all the way. He gave great advice, and suggestions to add onto the holiday. I would definitely use Trailfinders Manchester again, and definitely calling you James.
Dear ShirleyThank you for your kind review. We'll be sure to pass on your compliments.Best regardsTrailfinders
Fantastic experience: Trailfinders is a family ran business,they really cannot do enough for you for us we felt they went the whole nine yards and some more, we were there at least three hours they did not give up untill they found the right deal in every little detail for us, you have to give this hard working family a try and your time you will not regret it. THANK YOU SO MUCH.
Dear StephenThank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.Best regardsTrailfinders
Fantastic experience: Vgood
Dear Johnny, Thank you for your kind review. Best regards, Trailfinders
Fantastic experience: Nice
Dear Total Videos, Thank you for your review. Best regards, Trailfinders
Negative experience: Would not give me straight answers
Dear LesWe're sorry to learn you have not been satisfied with your Trailfinders experience. So we can learn from your concerns, please do call us on 0161 839 6969 and ask to speak with a Duty Manager. We look forward to being of assistance.Kind regardsTrailfinders
Fantastic experience: Fabulous as ever...
Dear Liz Thank you for your review. Kind regards Trailfinders
Fantastic experience: Very professional office! Responsible. People!
Dear LukaszThank you for the 5* star ratingBest wishesTrailfinders
Fantastic experience: Nice job and very helpful
Dear ZiherThank you for your kind comments and we look forward to assisting you further.Best wishesTrailfinders
Negative experience: Phone never answered so unable to comment
Dear ElaineThank you for your feedback, although we're sorry you have been disappointed.As we do not know your contact details, it's difficult for us to rectify this situation for you. However, please do contact our Manchester Travel Centre on 01618396969 and ask to speak with a Duty Manager who will be able to assist. With the world reopening for travel, our phone lines are certainly busy, although they do open at 8am every weekday, so it would be best to call us as early as possible.We look forward to being of assistance.Kind regardsTrailfinders
Positive experience: Good advice but lengthy wait for telephone to be answered.
Dear MickThank you for your review and we are glad to hear you were happy with the advice offered.Our phones lines are currently busier than usual as demand for travel has significantly increased. We are doing our best to reduce waiting times and thank you for your patience.We look forward to assisting you further.Kind regardsTrailfinders
Negative experience: Too busy ... long wait times. Not good
Dear RonThank you for getting in touch, although we're sorry you have been disappointed. We have asked a Duty Manager to get in touch with you to discuss your concerns.Kind regardsTrailfinders
Fantastic experience: Brilliant at creating holiday of your dreams.
Dear SusanThank you for your kind comments and we look forward to assisting you further.Best wishesTrailfinders
Negative experience: Have tried from 9am to speak to someone but am 35th 45 th or more in the queue then tried locally but got diverted to what looked like London number.
Dear StuartThank you for your feedback, although we're sorry to learn of your disappointment.We are receiving thousands of calls currently due to the many airline schedule changes that are occurring. Our phone lines open from 8am, and as we have a national phone system, the first consultant available will answer. Therefore, please continue to call Manchester if this is your local travel centre as you will not be disadvantaged in doing so. We would suggest calling as early as possible.We look forward to being of assistance.Kind regardsTrailfinders
Negative experience: I have tried 3 times today to phone Trailfinders for some information, i have been on the phone 40 min twice and now on the phone another 15 min and still waiting. Doesn't fill me with confidence, just wondering about booking elsewhere. What if I needed to phone while on holiday, it would cost a fortune. It would help If it said where on the queue I was but instead there is just a very annoying recorded message aaarrrggg
Dear VivienThank you for your feedback, although we are sorry you have been disappointed.Our phone lines are exceptionally busy at this time, with the world re-opening and so many people looking to travel. Add to this the many flight cancellations currrntly taking place and we do appreciate in can be difficult to get through at times. Our phone open at 8am, so we would suggest trying to call as early as possible. Our Manchester Travel Centre number is 01618396969, and please do ask to speak with a Duty Manager, who will be more than happy to assist. Regrettably, we do not have your email address or contact number to contact you.We look forward to being of assistance.Kind regardsTrailfinders
Fantastic experience: Every aspect of our holiday was exceptional. From the value and professionalism presented by TF to the magical stay at Marbella Nido Corfu - who's team, environment, services, suites were stratosphericaly beyond expectations or even aspirations. Thank you so much, we're never booking with anyone else for this true holiday
Dear MalcolmThank you for your kind review and we are glad to hear you had a fantastic holiday. We look forward to being of assistance for your future travel plans.Best regardsTrailfinders
Fantastic experience: Very helpful staff
Dear Pete, Thank you for your kind words. Trailfinders
Fantastic experience: Spoke to a lovely young man, a real credit to Trailfinders.
Dear Customer, Thank you for your kind review and we are glad you have been impressed with our service. Kind regards, Trailfinders
Fantastic experience: Very experienced place great people and very informative
Dear Simon, Thank you for your kind comments. Best regards, Trailfinders
Fantastic experience: The place to go for the best travel solutions. Very experienced staff, every possible travel option & value for money prices.
Dear ChrisThank you for your kind review. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Amazing travel company. They got us home at the early stages of the Covid pandemic. So helpful at a really stressful time. Nothing too much trouble. We needed to get home from Australia when botders were closing. Trailfindres did it for us. Darren was exceptional. When we got home our insurance would not pay us anything after 2 months for the curtailment of half our trip. Spoke to Darren again about this and he told us to contact Trailfinders Curtailment department. In less than a week we were refunded all the unused part of our trip. We were amazed at the speed. Will use Trailfinders again and recommend them to others. Trailfinders are the very best. Thank you.
Dear CarolThank you for your kind comments and we're delighted you have been happy enough with your experience to recommend our services. We hope we can assist you with your future travel plans soon.All the bestTrailfinders
Fantastic experience: Any long haul holiday we have been on in the past we always use trailfinders ✈ fantastic service from all the staff and fantastic hotels thankyou
Dear HayleyThanks for your 5* rating.Trailfinders
Fantastic experience: This is a fantastic travel company. I dealt with Peter when planning my holiday. He had excellent knowledge and provided a first class service. If you ring back regarding a query, you are always promptly dealt with and staff go the extra mile to sort out your problem. I rang regarding a problem with my booking and Harry was extremely helpful in dealing with this. I really appreciate the polite and professional way Trailfinder's staff deal with you. I understand it is not always possible to change a pre booked itinerary, but you can be confident that this firm do try their best to accomodate. I have used this company on two other occasions and my experience has been equally as good.
Dear RickThank you for your kind review and taking the time to let us know just how impressed you have been with our service. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: We have used trailfinders many times and always been really good. We urgently needed to get home earlier than planned last year and they sorted everything for us. Much prefer using a company than booking online as the back up is really good. Hope they can help this year as we are in NZ with cancelled flights at present.
Fantastic experience: Excellent service we only booked flights to Sri Lanka but Louise was really good. We have booked full package holidays with them before and service is always exceptional.
Dear JulieThank you for your kind review. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Very helpful
Dear DavidThank you for your kind review. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Excellent advice and excellent service
Fantastic experience: Expert advice. Outstanding service. BRILLIANT
Dear LindaThank you for your kind review. I will be sure to pass on your compliments.Trailfinders
Fantastic experience: Great service - extremely helpful
Dear Lee, Thank you for your kind comments. Best wishes, Trailfinders
Fantastic experience: Great place to book a holiday
Dear Linda, Thank you for your kind review. Trailfinders
Fantastic experience: Efficient, knowledgeable and friendly service.
Dear ChrisThank you for your kind review. I will be sure to pass on your kind compliments.Trailfinders
Fantastic experience: Amazing helpful and knowledgeable team
Dear IanThank you for your kind review.All the bestTrailfinders
Fantastic experience: Brilliant service from leila on the phone and Peter in the Manchester branch
Dear GaryThank you for your kind review . I will be sure to pass on your kind compliments.Trailfinders
Fantastic experience: Service 2nd to none 2nd time we have used them cannot fault service in the shop or even when we on travels
Negative experience: Really disappointed with Trailfinders in Manchester on deansgate, went in to book a cruise flights and hotels with a cost of £7k (a lot of money for me) to be served by a blond hair lady (dont know her nsme)who didnt want to be in work, no interest in my holiday, or chit chat and made me feel uncomfortable. My understanding is if one member of staff starts the quote off and u come back later to book it and get served by another member of staff then they dont get the bonus and in this case we got poor service so walked out and went to my local little one off travel agent and booked the holiday with them who's customer service was fab. What also made it worst was the hotel they suggested in china cost more than on Expedia which I showed the lady on my phone.... and she wouldn't match the price or ask a manager.... sorry lost my custom.
Dear SuzanneWe're sorry to hear your experience in our Manchester Travel Centre wasn't up to the standard you were expecting. In order we can learn from your visit, we'd be grateful if you would contact the travel centre on 01618396969 and ask for the General Manager.Thank you for getting in touch and we look forward to being of assistance.Kind regardsTrailfinders
Fantastic experience: We have just returned from our trip to Australia. We had a stop over in Bangkok and on the return journey in Dubai. The Travel Consultant we dealt with was Paul Hills he was excellent. He listened to what we wanted and he suggested other ideas as well. The trip was amazing. Thanks Paul for you help and expertise. Will use Trailfinders in future.
Dear Sheila BellisThank you very much for letting us know just how much you enjoyed your holiday in Australia. I will be sure to pass on your kind comments to both Paul and his manager.Best regardsTrailfinders
Fantastic experience: Our trip last month to Singapore, New Zealand and Australia was absolutely brilliant. Particular thanks to our adviser Craig Stewart for all his help and support. All the travel arrangements, tours, hotel bookings and car hires went extremely smoothly and greatly added to our enjoyment and sense of security that all would be well throughout our four week tour.
Fantastic experience: Just returned from a 5 week trip organised by Craig Stewart. The service we received from Craig was fantastic. Everything on our trip of a lifetime went like clockwork. All the hotels recommended by Craig where great, transfers where on time all plane journeys and connecting flights where brilliant. Thanks Craig for the trip of a lifetime. We will be definitely using you again in the future.
Dear EricThank you very much for taking the time to let us know just how much you enjoyed your holiday. I am delighted to hear your trip was a great success and you will be travelling with us in the future. I will be sure to let Craig and his manager know just how much you appreciated all his hard work.Trailfinders
Fantastic experience: Very well run travel agency. You get great advice and feel comfortable booking with them. Feel like I'm in good hands with them. Thanks Pete and Suvi
Dear PriteshThank you for your kind words which we will certainly pass on to the travel centre manager.Kind regardsTrailfinders
Fantastic experience: Charles is a top guy who sorted us out a great trip!!
Dear SteveThank you for your kind review. Trailfinders
Fantastic experience: Dolly was ultra helpful and an absolute hoot - we loved booking our honeymoon with her!
Fantastic experience: First time we have used Trailfinders, they planned our holiday to Dubai, Koh Samui & Bangkok, sorted out all our flight, hotels, transfers and travel insurance, complete peace of mind, everything run smoothly throughout our holiday, will always be using Trailfinders in the future. Oh! and our holiday was just AMAZING! X
Dear JulieThanks very much for your kind review, I'm delighted to hear you had an amazing trip! I'll be sure to pass on your compliments to all involved in ensuring your holiday was a success.Trailfinders
Fantastic experience: Excellent customer service, Laura was very knowledgeable and helpful. We're now looking forward to an amazing trip.
Dear VikkiThanks for your kind review. Wishing you a wonderful holiday.Trailfinders
Fantastic experience: Very helpful guys
Fantastic experience: Great
Dear James, Thank you very much for your kind review! Trailfinders
Fantastic experience: Very knowledgeable staff
Dear David, Thank you for your kind review. Best regards, Trailfinders
Positive experience: Staff really helpful & knowledgeable
Dear Gill, Thank you very much for your kind review. Trailfinders
Fantastic experience: Brilliant service, excellent advice and good value
Dear IanThank you very much for your kind review. I'm delighted to hear your Trailfinders experience has been so positive and I will be sure to pass on your compliments to the team in Manchester.Trailfinders
Fantastic experience: Always super helpful and they definitely know their stuff!
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