The Classic Tour
Information about The Classic Tour
WC2N 5BY, London
Opening hours
- Monday: 9:00 AM – 7:00 PM
- Tuesday: 9:00 AM – 7:00 PM
- Wednesday: 9:00 AM – 7:00 PM
- Thursday: 9:00 AM – 7:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 7:00 PM
- Sunday: 9:00 AM – 7:00 PM
The Classic Tour is a wonderful vintage double decker bus tour and sightseeing experience like no other. Hop on board our carefully restored classic 1960s double-decker Routemaster bus, for your open-top ride through the best attractions in London. Our hand-picked, highly trained, entertaining and comedic tour guides are the best in the business and will help you experience an authentic London you may not have known. They are also very funny! You will see more, learn more and laugh more while understanding the astonishing history of the Capital, taking the photos and selfies of a lifetime, and enjoying the glorious sights of London.
Our brilliant tour guides come from a variety of entertainment backgrounds and will bring you a tour like no other. Our guides really do know their history and facts about London. They will share their wealth of knowledge with you, as you pass the key landmarks. Watch and listen out for some incredible insights into the making of our Capital city.
Very amazing and entertaining tour. Our guide was Joe and he was fantastic. So many interesting things we found out about the main places: Big Ben, Trafalgar square, House of parliament, St Paul’s Cathedral and other statures and buildings. You could sense his passion about London history. The tour took about 75 min and it was worth the money.
After walking thousands of steps I wanted to sit and have a comfortable tour with a real live tour guide. I was very pleased with this. The tour was £21 in comparison to the other tours at £30. We hit a multitude of places on the almost an 1 1/2 hour tour (it’s not hop on hop off). Jamie the tour guide was fabulous!
The tour guide was funny and full of interesting anecdotes. I enjoyed the tour very much. It was nice not to have the bus constantly stopping to drop off and pick up passengers and the tour was just the right length. Highly recommended.
“Learned a lot about London I never knew and saw areas I’ve never been to before which has sparked an interest to return and do some more sight-seeing stuff. All in all a lovely day and would definitely recommend to others!”
Very amazing and entertaining tour. Our guide was Joe and he was fantastic. So many interesting things we found out about the main places: Big Ben, Trafalgar square, House of parliament, St Paul’s Cathedral and other statures and buildings. You could sense his passion about London history. The tour took about 75 min and it… …. “Amazing tour through historic London”
After walking thousands of steps I wanted to sit and have a comfortable tour with a real live tour guide. I was very pleased with this. The tour was £21 in comparison to the other tours at £30. We hit a multitude of places on the almost an 1 1/2 hour tour (it’s not hop… …. “Excellent tour!”
The tour guide was funny and full of interesting anecdotes. I enjoyed the tour very much. It was nice not to have the bus constantly stopping to drop off and pick up passengers and the tour was just the right length. Highly recommended.
The Classic Tour provides a unique and entertaining tour on one of the most iconic and historic vehicles of our time - the Routemaster bus. It is seen in all the classic films with London as a back-drop, it is on all the postcards, and though they are no longer in widespread public service, with us you can still experience this thrilling, prestigious and stately ride that allows the most intimate and authentic opportunity to be experience and be part of our great city.
Departing from the absolute heart and centre of London, you will follow a carefully selected route to allow you to discovery the very best of our Capital and see the best attractions, buildings and landmarks in London. You will have constant opportunities to take some fantastic photographs and better understand the history of how and why the buildings came to symbolise our great city. Please also note, although we will always try our best, on rare occasions we may be unable to visit every landmark listed on the tour.
St Paul’s Cathedral, London, is an Anglican cathedral, the seat of the Bishop of London and the mother church of the Diocese of London. It sits on Ludgate Hill at the highest point of the City of London and is a Grade 1 listed building.
Buckingham Palace is the London residence and administrative headquarters of the reigning monarch of the United Kingdom. Located in the City of Westminster, the palace is often at the centre of state occasions and royal hospitality. It has been a focal point for the British people at times of national rejoicing and mourning.
The Tower of London, officially Her Majesty’s Royal Palace and Fortress of the Tower of London, is a historic castle located on the north bank of the River Thames in central London. It lies within the London Borough of Tower Hamlets, separated from the eastern edge of the square mile of the City of London by the open space known as Tower Hill.
The London Eye is a giant Ferris wheel on the South Bank of the River Thames in London. The structure is 443 feet (135 m) tall and the wheel has a diameter of 394 feet (120 m). When it opened to the public in 2000 it was the world’s tallest Ferris wheel.
Tower Bridge is a combined bascule and suspension bridge in London built between 1886 and 1894. The bridge crosses the River Thames close to the Tower of London and has become an iconic symbol of London, resulting in it sometimes being confused with London Bridge, situated some 0.5 mi (0.80 km) upstream
Downing Street is a street in London, United Kingdom, known for housing the official residences and offices of the Prime Minister and the Chancellor of the Exchequer. “Downing Street” is used as a metonym for the Government of the United Kingdom.
Our comment from TraTraTravel UK about The Classic Tour:
The Classic Tour in London offers a unique and entertaining experience for both locals and tourists alike. Visitors have praised the tour guides, notably Lord Larksford and Cheeksworth, for their engaging and comedic commentary throughout the journey.
Key highlights include:
- Entertaining and knowledgeable guides who keep the atmosphere light-hearted and fun.
- A comfortable ride on a restored Routemaster bus, featuring surround sound for clear audio.
- A comprehensive overview of London’s iconic landmarks enriched with humor and interesting facts.
- Great for all ages, making it a perfect family activity.
- Excellent organization with easily accessible pick-up points.
However, there have been some criticisms regarding customer service and occasional traffic delays that affect schedules. Some guests experienced difficulties with routing on specific tours, leading to disappointment in not visiting certain landmarks like Buckingham Palace. Despite these issues, overall feedback suggests that The Classic Tour is a must-try for an enjoyable sightseeing adventure in London!
The Classic Tour: Reviews
Fantastic experience: Terrific fun - a great way to see London and most of the tourist sights. Good for couples or the whole family.
Fantastic experience: The Christmas lights tour was lovely, we were very comfortable and learnt lots of new facts thanks to Oliver who was fab!
Fantastic experience: Eine wunderschöne Tour, kann ich zu 100% weiterempfehlen. Der Tourguide Maximilian war auch unglaublich sympathisch und hat das so toll gemacht, die Liederauswahl der Weihnachtslieder war ebenfalls wirklich perfekt, schöner hätte es nicht sein können.
Fantastic experience: Family of 6 had a great time touring the Christmas lights of London. The commentator was lots of fun and pointed out so many things that we would have otherwise missed. Well worth it but wrap up warm so you enjoy the ride rather than worry about the cold. All guests had a top deck view.
Fantastic experience: 5/5 super funny tour . Entertaining
Fantastic experience: Best tour bus ever. A great take on the traditional guided bus tour
Fantastic experience: Talk about entertainment ! Eccentric funny, hilarious & weirdly educational If you want the sights of London history articulated in an entertaining way then this is the bus tour for you. Who wants to be bored by a monotonous guide reading from a script.You see all the famous landmarks & more.Great actors so clever in their delivery of information.Brilliant, brilliant, brilliant
Fantastic experience: Make sure you go on this tour by far the best in london so funny and entertaining great experience look after there passengers 100 percent really enjoyed it from ronnie and fiona
Positive experience: Missed quite a few of the famous landmarks because it's hard to see when you are literally crying with laughter. Scripted bits were great but the ad libs and impro absolutely made it. Slick, hugely energetic and the perfect antidote to stuffy old traditional tours. Performance was 5 stars but had to drop a star because when something went wrong with our online booking I didn't like having to leave a message on a rip-off premium rate phone number, which no one replied to anyway....
Fantastic experience: So much fun! They really engage the crowd
Fantastic experience: Very very very funny! Laugh a minute! Our cheeks were hurting with so much laughing. Would recommend to see London this way. Much better than traditional sightseeing tour buses. Even our 8 year old son found it hilarious "King James".
Fantastic experience: The classic tour was extremely entertaining and one of the highlights of our trip to London! Thank you for a great tour!
Fantastic experience: We loved your tour so much! The whole family was having so much fun. Some of our favorite things were the musical numbers, costume changes and the crowning of the king:) The hospitality was amazing, my son was really hot so you gave him a hat, my daughter and I were singing and you acknowledged it. We hope that someday you’ll be able to go to that “ dumpy Ritz place”!
Hi Claire,
Thank you so much for your fantastic review! We're so glad the whole family got involved! It means a lot to know the small things made your experience even more memorable. We can't wait to welcome you all back soon!
Best regards,
The Classic Tour
Fantastic experience: Had a great trip with these guys yesterday, unfortunately due to the demonstrations, we could not get to Buckingham palace , but was still very entertaining and fun. If you really want to see the sites there may be better options, but if you enjoy English humour and want a fun experience! This is great
Hi Glenn,
Thanks a ton for hopping on board with us - and for rolling with the punches when London's chaos got in the way of Buckingham Palace! We're so glad you still had a great time and enjoyed the mix of sights and comedy. We'd love to have you back for another adventure - hopefully with fewer roadblocks and just as many laughs!
Best regards,
The Classic Tour
Fantastic experience: Our group of eight (four adults and four children) had the BEST time on this tour! From the start, the communication was amazing, and during the tour, we laughed so hard that our cheeks hurt! As we passed all the other tour groups (or even random people on the street), they were definitely envious of the laughing and fun coming from our bus! Our kids continued to talk about this tour long after we left London.
Hi Lyndsie,
Thank you so much for your fantastic review! We're absolutely thrilled to hear your whole group had a memorable time. Laughing until your cheeks hurt is what life's all about, and it's always fun turning a few heads on the streets of London! It means a lot to know the tour made such a lasting impression, especially on the kids. We'd love to welcome you all back again for another show!
Best regards,
The Classic Tour
Fantastic experience: This was a fantastic tour! The guides are hilarious, great energy, and keep you engaged. If you're looking for a stuffy tour, this is not the one. This tour is so much fun! Would definitely recommend!
Hi Adam,
Thank you so much for your wonderful review! It means the world to hear you had a fun experience - definitely not your average tour, that's for sure! We'd love to welcome you back anytime for more laughs!
Best regards,
The Classic Tour
Fantastic experience: 20 10 and 11 year olds and 5 adults - we had a fab time! Informative whilst amusing. A great and fun way to see the sights of London. Can highly recommend for all ages.
Hi Michelle,
Thank you so much for joining us and for your wonderful review! We're absolutely delighted to hear that all of you had such a fab time with us. It means the world to know the tour brought laughter to your day in London. We truly appreciate the recommendation and hope to welcome you all back on board again soon!
Best regards,
The Classic Tour
Fantastic experience: Great Christmas bus tour, it was fun, very informative plus we had a lovely warm rug which we hadn't expected. People waved at us enjoying ourselves.Thank you for showing us the ace Christmas lights tour. I have already recommended to friends
Hi Maggie,
Thank you so much for your heartwarming review! We’re thrilled to hear you had such a fun and cosy experience. Knowing that you’re sharing the magic with friends truly means the world to us. Seeing people wave back is all part of the joy, and we’re so glad you joined us!
Best regards,
The Classic Tour
Fantastic experience: Very welcoming and entertaining with good local knowledge, great experience and the guide Michael was good fun .
Hi Johanna,
Thank you so much for your kind words! We’re thrilled you had such a great experience and that Michael made it more memorable. Hope to see you on board again soon!
Best regards,
The Classic Tour
Fantastic experience: A highlight of the Christmas open-deck bus tour was the captivating stories shared along the way. From tales connecting iconic landmarks to holiday traditions to the quirky Christmas customs of London’s past, these narratives brought the city’s rich heritage to life. It was the perfect blend of history, storytelling, and holiday cheer!
Hi Katarzyna,
Thank you so much for joining us and sharing your experience! We’re so glad to hear you enjoyed the festive atmosphere and the stories that make London’s Christmas charm come alive. It’s always a joy to blend history and holiday cheer for our guests. We hope to welcome you back for more unforgettable moments!
Best regards,
The Classic Tour
Fantastic experience: Eine schöne Rundfahrt im Herzen Londons durch die weihnachtlich geschmückten Straßen. Wir fanden es sehr schön
Hi Jan,
Thank you for your kind review and stunning photos! We're so glad you enjoyed the Christmas Lights Tour and the festive atmosphere in London. It's always wonderful to see the city lit up during the holiday season. We hope to welcome you back for more magical experiences in the future!
Best regards,
The Classic Tour
Fantastic experience: I would like to say how much myself, my partner and 8 years old granddaughter, enjoyed this magical bus tour. Also please give a big thank you to the bus driver, who was great in heavy London traffic. (Sunday 24/11/24) The tour guide was fantastic and made the journey extra special with his friendly way and brilliant knowledge . My granddaughter gave it 100 out 0f 10. Merry Christmas to all.
Hi Terry,
Thank you so much for your wonderful review! We're so glad to hear that you, your partner, and your granddaughter had such a magical time on the tour. It’s always heartwarming to know that our guests had such a memorable experience, and we’ll certainly pass on your thanks to the bus driver for navigating the London traffic with skill!
We're also delighted to hear that your granddaughter gave us 100 out of 10 - that’s the best compliment we could ask for!
Wishing you all a very Merry Christmas, and we hope to welcome you back soon!
Best regards,
The Classic Tour
Fantastic experience: This is the best way to see London!!!!!! Cruising around town on a vintage double decker was EPIC. Wild tour guides, crafting a unique experience of sightseeing, nonsense and performance. We had a BLAST. Highly recommend
Hi Julie,
Thanks so much for the awesome review! We’re so happy you had a blast cruising around London with us. Your recommendation means the world to us, and we hope to see you on board again for more fun!
Best regards,
The Classic Tour
Fantastic experience: The most amazing bus tour in London! My son will remember this experience for his whole life ♥️ same for us!
Hi Maya,
Thank you so much for sharing such a heartfelt review! We’re overjoyed to hear that the tour left a lasting impression on you and your son. Knowing we could create memories that will be cherished for a lifetime means the world to us. We can’t wait to welcome you all back on board!
Best regards,
The Classic Tour
Fantastic experience: Ik en mijn 23-jarige zoon hebben onlangs deelgenomen aan *The Classic Tour*, een komische sightseeing-tour op een dubbeldekkerbus door Londen, en het was een geweldige ervaring! We hebben echt tranen gelachen door de hilarische gidsen en de grappige verhalen, die met zoveel flair werden gebracht. Naast de humor was het ook verrassend leerzaam. We leerden allerlei interessante feiten over de stad, maar alles werd met zo’n twist gepresenteerd dat het nooit voelde als een saaie geschiedenisles. De busrit door de iconische straten van Londen met zulke energieke entertainment is een absolute aanrader voor iedereen die iets anders zoekt dan de standaard rondleidingen. Topervaring! Een perfecte mix van entertainment en sightseeing!
Hi Joanne,
Thank you so much for your wonderful review! We’re thrilled that you and your son had such a fantastic time with us and enjoyed the blend of humour and history. Knowing we brought laughter and learning to your London adventure means the world to us. We hope to welcome you both back for more laughs and discoveries soon!
Best regards,
The Classic Tour
Fantastic experience: A double decker joyride around central London brimming with bumbling British balderdash, fizzing with fun facts, capped off with cacophony of catchy, original songs to join in with. You cannot say you’ve truly seen central London until you’ve seen it from the perspective of the most eccentric bus tour in town!
Hi Paul,
Thank you so much for your fantastic review and stunning photo! We’re thrilled to hear you had a great time. Guests like you make it all worthwhile, and we can’t wait to welcome you back for more fun and laughs!
Best regards,
The Classic Tour
Fantastic experience: Lord Larksford and Cheeksworth were entertaining guides around London, and made London traffic especially tolerable! I likely missed some important sights when I was laughing out loud (but still learned a lot when wiping away tears). The restored routemaster bus itself was very cool to check out and a comfortable ride! Very weather dependent as it had an open top on our day. The tour is more geared towards an English-speaking crowd (if you’d like to absorb the bits and facts). Worth it for a unique experience :)
Fantastic experience: Loved it! These guys had great energy. Tried to make the trip fun for all ages. Definitely worth it
Fantastic experience: These tour guides were brilliantly witty, amazingly knowledgeable and all around hysterical. Such a unique and enjoyable way to see the sights of London. Highly recommend for all ages.
Fantastic experience: such an amazing experience!!! must to when in london!
Fantastic experience: We had professional and hilarious guides on our tour today — my face hurt from smiling and laughing by the end of the ~75 min tour! This bus has surround sound audio, so it’s easy to hear the guides. The two stellar guides are improv experts and in character the entire time. The tour is littered with interesting facts and entertaining jokes. Would especially recommend for groups with varying levels of interest in the sights as this tour is so much more than the sights of London — it’s a show!!
Fantastic experience: The guys did an amazing job! The tour was on time, informative, there were plenty of laughs along the way, and you get to see some great sights in London. Can’t recommend them enough!
Fantastic experience: Great tour for kids, very enthusiastic and entertaining hosts who put a lot of care and energy into their tour.
Fantastic experience: Lord Larksford and Cheeksworth were absolutely DELIGHTFUL tour guides. We are two adults in our early 40's, and we were grinning from ear to ear the whole time - they made it *so* much fun. Plus it's a legit terrific tour of London's landmarks! Even if they had played it straight, I still would have really enjoyed the tour! It takes about 80-90 minutes, which is perfect, the pick-up point was easy to find, and while we adults loved the show, it also would have been 100% appropriate for kids. Why take a boring tour of all the landmarks, or worse, spend a day and a half fighting through crowds to see them one at a time? Book a tour with these fellows, you'll be SO glad you did!
Fantastic experience: I highly recommend this bus tour! I went with my family and we had so much fun. I laughed so hard my face hurt! They had us laughing throughout the entire tour. These guys were so quick-witted. It’s not just a funny script. It’s interactive and they did not disappoint! They are natural comedians. This is an all-out show with jokes, songs, costume changes, the works! Plus we saw all the sights. We learned a ton about London and got so many great pictures. Seriously if you are considering taking a bus tour….DO IT!!! These guys are the BEST!!!
Fantastic experience: What great fun! The two gents that led the tour were very well informed and very often hilarious. We took in all the key sites, picked up some detailed facts and had a blast in doing so. Highly recommended.
Fantastic experience: We had the best time! It was such a light hearted way to learn about London. Also noticed that other tour buses around us wanted to join in on the fun
Fantastic experience: Classic tour was so funny and fun. I would do it all over again thanks a lot!
Negative experience: Booked for two people for 4:45pm, arrived a few minutes before and saw the bus driving off. So we weren't able to go on the tour. I've since contacted the company but have had no reply after a week, there is no phone number or email address for them so had to message via Instagram which I know they use because they often post. Have asked for a refund but no joy. My order number is ORD381293667
Fantastic experience: We had a great time today on the Christmas Lights tour. As a family of 5 with 3 kids (11,8 and 5) we enjoyed Tom’s interesting and entertaining commentary which made us all laugh. He was great! Despite the rain (which is obviously outside the tour companies control) we enjoyed the tour and marvelled at the twinkling light displays. We moved downstairs when the rain grew heavier which was just as fun. We actually turned up 30 mins early to ensure we got seats upstairs. Doing so we were offered seats on the earlier bus tour which was great for us. The pick up and drop off location was excellently located and easy to find. The traffic was slow around central at 4.30pm… which to be honest was to be expected, however Tom kept everyone entertained and spread some Christmas cheer. We would definitely recommend the tour especially with Tom as our guide. Thank you The Classic Tour for a memorable trip.
Positive experience: Leuke bus. Wij waren er op 8 december, start tour om 20:30. Het verkeer was niet door te komen. Dat kan je het bedrijf natuurlijk niet kwalijk nemen. Maar van de lichtjes tour zoals geadverteerd was zeker geen sprake. Regent Street werd gewoon overgeslagen. Het was leuk om te doen maar het geld niet waard.
Fantastic experience: The tour bus with the most character in London. We booked this tour bus in October 2023. It was great. We had a fantastic experience with a very friendly and knowledgeable tour guide. She was funny and witty keeping you laughing along the way. The iconic classic open red London bus sure impressed my Australian partner. It gave her a true sense of the London landmarks in a bus that everyone knows London for. Would definitely recommend.
Positive experience: The bus is a bit dirty but overall was great.
Negative experience: Just look the Driver. Hes absolutely madness Try to punch my face he come out of Bus.
Positive experience: יפה
Positive experience: For the price it was good, lovely proper old London Bus the tour would be a lot better if they drove past Buckingham Palace but guess it would cost more.
Fantastic experience: Amazing
Fantastic experience: Excellent value!
Positive experience: The bus is a bit dirty but overall was great.
Positive experience: I value your input
Positive experience: If you want to do sight seeing tours big bus tours is the one you will enjoy the ride and the location maps are pretty clear even a lamen can understand easily and you have audio tours and the guides are really polite and helpful all the time Only suggestion is the evening your bus if you get bored or tired you are not allowed to get down anywhere and sit in the bus for 2-3 hours Avoid if possible if you hate to sit continously for 3 hours and please do utilise walking tours which is for 1.5 to 2 hours where you enjoy every bit of it
Positive experience: The trip was ok but the commentary was not good. No offence but a lot of waffle really the trip could have been longer. I will email the office.
Negative experience: Bus never turned up
Fantastic experience: We did the evening Christmas lights tour and it was great fun. Excellent commentary and it was just so christmassy. Took about an hour. I'd recommend.
Fantastic experience: Would highly recommend this tour. Very knowledgeable tour guide who also added humour. Discovered so much about the London landmarks plus more.
Fantastic experience: Amazing experience, will be back next yea
Fantastic experience: Amazing experience, will be back next year
Negative experience: Arrived 30th October with a National Rail days-out-guide 2for1 voucher which was valid 09 September 2019 to 01 may 2020. Was told that they wouldn't accept it as it is too busy 'Halloween week'. Bus was less than a quarter full when it departed. Out of 10 vouchers we had for our week in London, this was the only one that wasn't honoured.
Positive experience: The commentary was pretty good, but the tour itself kinda just flew past everything, often at a distance from the actual attraction.
Fantastic experience: Great day
Fantastic experience: A great tour. Lots to take in but easy to listen to and digest. Well worth a ride
Fantastic experience: Great tour with many interesting facts and a wide array of locations that are visited. Would absolutely recommend.
Fantastic experience: Love that it wasn't hop on hop off, as it felt seamless and comfortable ride. The tour guide historical info, mixed with a hint of humour. We giggled a few times , and wished it was longer!
Fantastic experience: Beautiful place
Positive experience: Very nice tour through London, ideal with kids. It does take to much time so they can stay focussed.
Positive experience: We really enjoyed the tour itself. It was a bit challenging to find the bus with the info given. Since we were traveling without internet access we were relying on the screenshot that I had printed out. So maybe a bit better organization in that regard. A confirmation page with all of the details after booking would have been very helpful. They were responsive in regards to my emails prior to the tour.
Fantastic experience: An excellent choice if you need a quick overview of London. Loved the descriptions of the tour guide. Worth the money spent.
Fantastic experience: Very informative guide, talked all the way around the city pointing out facts in a very interesting way with a little humour too, a smooth ride which covered so many places, the highlight for me was tower bridge, amazing to drive over the bridge, highly recommend this tour which lasts 90 minutes, fantastic value
Fantastic experience: Superbe expérience ! Pour tous les français qui parlent anglais : c'est un incontournable. Différent des habituels bus "hop on hop off" qui s'arrêtent toutes les 5min, c'est un tour du centre de Londres dans un vieux bus typique avec de drôles d'anecdotes du guide qui vous attend. A ne pas manquer !
Fantastic experience: The tour guide provided very informative and humorous commentary. Had us laughing all the way. This is how information should always be transmitted, in fun and good humor!
Fantastic experience: Just perfect! Took a friend of mine from Berlin for this trip two weeks ago and we both truly loved it!! Jamie, our tour guide, was fantastic!!
Fantastic experience: I definitely picked the right day to go! Loved it. Guide was great, energetic and eloquent. Recommend.
Fantastic experience: I enjoyed it a lot. We saw everything we needed to see in London during our short stay.
Negative experience: We were disappointed after reading good reviews. The staff are unfriendly and the route is uninspired. Be aware that during the week, it doesn’t include Buckingham Palace. The guide tried to quell our disappointment by announcing that even at weekends, it just goes by the side of the palace, so we didn’t miss much. Why advertise it as a feature then?! The guide was not entertaining from our perspective but only cynical to all modern architecture and progress. He was only positive towards old buildings and his self confessed obsession with militaria. We got a much better impression from walking around with Google Maps as a less jaded guide. Those old bus seats are uncomfortable too! Our tour was shorter than the advertised timing but we were nothing but relieved to get off early. Avoid!
Thank you for your feedback, Charles.Firstly, we want to sincerely apologise for your unsatisfactory experience; we take our guest’s experiences very seriously and are saddened to hear that the tour was not up to the standard that you were expecting.We kindly ask that you email us at [email protected] with more information regarding the tour you attended so that we can get this resolved.Kind RegardsThe Classic Tour Team
Negative experience: Good luck with this company. You’ll need it. When we arrived at our tour meeting point, a 10k foot race had shut down all surrounding streets and prevented the bus from getting through. As tourists we of course were not aware of the change (should not the tour company have known? these things are planned months if not years in advance...). Someone from the company met us and walked us over the Golden Jubilee bridge, which took about 15 minutes in 85 degree heat. Fine. We then departed only to meet road construction project after road construction project (again, as driving around town is your business, is this not something the company should have been aware of and alerted customers?). We literally did not see a single site on the itinerary and stood in bumper to bumper traffic inhaling exhaust for 45 minutes in the summer heat. The driver and guide did their best to maneuver the traffic, but we finally decided to hop off near the Tate Modern in order to salvage some part of our day. The experience was truly disappointing, a waste of money, and a terrible use of our limited time in London. When I emailed the manager, Barnaby Harrison, to request a refund, he refused, saying “we cannot refund on this occasion.” I’m curious on what occasions he does make refunds as this occasion certainly seems worthy by even the lowest of standards. Poor customer service. Poor planning. Poor execution and poor response. Buyer beware.
Fantastic experience: Booked this last minute with some friends and so glad I did!! The tour was very fun and informative and definitely the best way to see London. Our guide was great managing to make boring facts interesting and funny. Will recommend to everyone I know!!!
Fantastic experience: Me, my wife and a couple of my friends came to visit me from USA decided to explore London with an open top sightseeing tour bus. Looked online and found The Classic Tour. The bus looks cool. Been on the tour on Friday last week and I must say, it was incredible. My friends including us had an amazing sightseeing tour and we learnt a lot of new things. The live guide was excellent with a lot of knowledges about the city of London. I recommend this highly not only to the tourists but also for the Londoners.
Fantastic experience: Totally AMAZING. Loved it and highly recommend.
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