Star Travel UK LTD
Information about Star Travel UK LTD
Opening hours
- Monday: 9:00 AM – 8:00 PM
- Tuesday: 9:00 AM – 8:00 PM
- Wednesday: 9:00 AM – 8:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 8:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 9:00 AM – 6:00 PM
Your travel agency for Latin America and the world.
Our comment from TraTraTravel UK about Star Travel UK LTD:
Star Travel UK LTD is a highly acclaimed travel agency based in London, known for its exceptional customer service and dedication to ensuring clients have a seamless travel experience. Many customers have expressed their satisfaction with the professionalism and efficiency of the staff, particularly highlighting team members like Marcelo and Clicia for their exceptional service and dedication to helping clients with all travel needs.
Clients have praised Star Travel for:
- Friendly and helpful staff who go above and beyond to assist
- Quick responses to inquiries and effective resolution of issues
- Excellent prices and deals, providing value for money
- Support during challenging times, especially during the pandemic, with a focus on customer safety and comfort
- Reliable and trustworthy service
However, a few customers have reported concerns about fraudulent activities involving similarly named companies. Star Travel UK LTD emphasizes that they have no affiliation with these entities, urging clients to use their verified contact information for all bookings.
Overall, Star Travel UK LTD has built a strong reputation as a trusted agency, making travel planning easy and enjoyable for everyone. Many customers express their intention to continue using their services and recommend them to others.
Star Travel UK LTD: Reviews
Fantastic experience: Professional, fast and on point! What else to ask for?
Fantastic experience: My parents had wonderful memories with Star Travel. Very awesome accommodations and great hospitality throughout their trip to Europe.Germany Austria. Thank you for all efforts and support with dedication.
Fantastic experience: They are the best… Great costumer service. Just brilliant! GBY Excelentes profissionais. Recomendadissimo!!!! Deus abençoe.
Fantastic experience: Very Good experience with star travels. Online service is very good. suggest everyone to buy with star travel
Negative experience: SCAM. FRAUD. STAY AWAY. Not even worth 1 star. we were in the process of paying for emirates tickets for our holiday. Then get a call from the bank saying someone is trying to send money to pakistan from our card. DO NOT BUY FROM THEM. THEY’RE FRAUD. They’ll do everything for you, with details surface value but are actual thieves, sending ur money to wherever, and not the airline. Don't trust any agents, for example RIYA! did everything at surface level for us to be found out they’re stealing our hard earned money. Disgraceful. Hope your business fails and goes bankrupt. It’s people like you scammers that make good things take a turn for the worse. And whoever got sent that money, we’re watching u.
Fantastic experience: Good
Hello Punit,Thank you very much for taking the time to leave us your review! We are delighted that you received a 5-star service, and we look forward to assisting you with your travel plans again soon! We are proud that you chose us!Best regards,Star Travel UK LTD Family
Fantastic experience: DE MUCHAS AGENCIAS. LA PRIMERA QUE ENCUENTRO EN ATENCIÓN 100% . ESTOY MUY CONTENTA .
Haydee, nos alegra mucho saber que estás satisfecha con el servicio que recibiste. Para nosotros es un placer ayudarte a organizar cada detalle de tu viaje soñado. Nos complace saber que en un futuro no muy lejano, volveremos a hablar para asistirte con la misma calidez y profesionalismo. Hasta entonces, te deseamos mucha suerte y esperamos saludarte pronto. ¡Agradecemos mucho tu reseña!
Fantastic experience: Very friendly and helpful.5 star
Hi Fabio, it's been a pleasure assisting you again! Thank you very much for your kind words and for your preference. 5 stars to you too!
Fantastic experience: Nice
Hi, thank you very much for your review!
Positive experience: after I found out about Star Travel, I stopped worrying about the marathon searches on travel sites. Now I just need the destinations and dates.
Hello Gerson,We are thrilled to know that from now on, you only have to worry about the date and destination, leaving the rest in our hands. We will always strive not only to find the best available price but also to provide you with quality customer service, as you deserve. We look forward to talking to you soon; we're here and ready to assist you!Best regards,Star Travel UK LTD Family
Negative experience: Please DO NOT buy from Star Travels. At first instance they are amazing and say all the right things and do the best for your needs. However, they are definitely doing something fraudulent. We paid for our flights to India for 10 people. Got e-tickets. Everything seems on board. We made booking in March 2023. Just checking on the airline website, in May. Our tickets DO NOT EXIST!! I was shocked! When I rang the airline, they said that the tickets were not confirmed and therefore the money was refunded back!!! We didn't not have this refund! They had been refunded back to the Star Travels credit card. I think what they are doing is take it as far as they can go. Take our money into agency accounts, which I remember we paid to different name of agency and it was 2 different payments. They would not accept credit cards. We had quite a few that we tried. We should have realised then something isn't right. Then make an effort to pay. They don't go through with the payment, so it is refunded to their accounts. We customers are none the wiser. They ar committing a fraud here. I have asked for refund. Apparently it will take 14 days!!! On this day and age of online culture! I am still waiting. Please DO NOT BUY from them.
Dear Japleen,We are sorry to hear about everything that happened to you!We would like to clarify that we have no connection with the company you are describing. We have been informed of a company using a fake Facebook account and false emails with our logo, pretending to be Star Travel UK LTD.Our official contact details are published on our official website www.staruk.uk. To prevent fraud, we have included a section on our site where you can find more information to avoid these types of scams: https://staruk.uk/en/disclaimer.In all cases, all members of the Star Travel UK LTD family have email addresses with the domain @staruk.uk. If you have any doubts, we are always available.You can reach us at [email protected] or call us at 020 899 82931.Best regardsStar Travel Uk LTD Family.
Fantastic experience: Star Travel did an amazing job of helping me find the best possible flight prices, I was not able to find cheaper myself online. Their service is professional, efficient and friendly, and I highly recommend booking with them
Hello Emily!What a pleasure it is to read your comment. We truly strive to ensure that every customer who entrusts us with their desired journey not only chooses us for helping them find a better fare but also for the quality service we aim to provide in every interaction. We appreciate the time you took to write this review, and even more so, we thank you for allowing us to assist you in planning your desired trip! We'll be in touch again soon, for sure! You are always welcome. Thank you!Best regards,Star Travel UK LTD Family
Fantastic experience: Leila was amazing also Marcelo.
Hello Maria,Thank you very much for your kind words! No doubt, Leila and Marcelo will receive your warm greetings! We are thrilled to know that you received the service you deserve as our customer! We have updated our website and included information about our entire team so that you can get to know us a little better. You can check it out here: https://staruk.uk/en/about-us. We hope to talk to you again soon and assist you in organizing your next vacation! Until then, we wish you the best of luck!Best regards,Star Travel UK LTD Family
Fantastic experience: Star Travel UK are an amazing business providing great services to people who want to travel to various destinations. I was able to speak to their representative and I was given the relevant information I needed. So they are efficient, great and good at what they do. Unfortunately, there are people taking advantage of their 5 star reviews by claiming to work for them and scamming people out of their hard earned money. Individuals by the name of “Kareena” or “Simon” who are offering cheap tickets and claiming that they work for this business. Please contact Star Travel UK first to confirm whether someone is a staff member/ representative before you purchase a ticket. It’s not this businesses fault that they are being used as a pawn for people who want to take advantage of vulnerable people.
Hi Kamaldip, thank you very much for this post and review.Star Travel UK LTD will never ask for any credit card information over the phone.Our official website is www.staruk.uk and all of us have emails with domain @staruk.ukIf anyone has any doubt or concern, you can always call us or send us an email to [email protected]
Fantastic experience: Brilhant service, Fair price, quick answer, support all the time, really professional. Sure is 5star.⭐️⭐️⭐️⭐️⭐️
Hi Geovane! Thank you very much for your kind words. We are happy to know that you value all the effort we put on doing what we like and love! It has been a pleasure assisting you, looking forward to talking to you again soon!
Fantastic experience: Excellent customer service.. Star Travel UK Ltd makes my travel much easier and pleasant. Thank you all for all the enthusiasm you put in what you do.
Hi Viviana, thank you very much for your kind words!Thank you for allowing us to help you with your desired trip! It has been a pleasure and we look forward to assisting you in the near future!
Fantastic experience: Super fast service. Quality and price. Everything you could need from a travel company. Fantastic thankyou well done incredibly helpful and ultra fast. Everything was covered from covid rules to getting the tickets. Always helpful and super service. As well as cheaper than any competition Very happy 5* A****
Hi PaulThank you very much fot your very nice comments!
Fantastic experience: I have no words to describe my satisfaction! From the moment we were searching for dates, until the moment we travelled back, the team was always supportive and very kind. We travelled during stressful time, with constant changes due to COVID and we felt supported and safe with Star Travel Team! I highly recommend! Thank you all!
Hi Camila!We are pleased to hear these very nice comments from you and we are also glad you had our team supportAt these tpandemic times, there has to be a constant support from a travel agent, and this waa our main goalWe are here to help you anytimeThank youThe Star Travel team
Fantastic experience: Boa qualidade,atendimento excelente.
Hi WCBraga, thank you very much for your kind review! Looking forward to assisting you again soon! Have a great day.
Fantastic experience: I am super satisfied with the preavailability that Alejandro and Marcelo led the whole situation. Because it's pandemic and the rules all the time changing, I wonder what they should go through with the costumers.. They always answered my questions, helped me to stay calm and what made me most relieved was because they spoke Portuguese.. I have recommended it to several friends who even traveled before me, and I will recommend more with all certainty.. You're very professional and you give us confidence. Great service, thank you very much *** Estou super satisfeita com a pré disponibilidade que o Alejandro e o Marcelo conduziram toda a situação. Por ser pandemia e as regras o tempo todo mudando, eu fico imaginando o que eles devem passar com os costumers.. Eles sempre responderam minhas dúvidas, me ajudaram a ficar tranquila e o que mais me deixou aliviada foi por eles falarem português.. Já recomendei para vários amigos que inclusive viajaram antes de mim, e vou recomendar mais com toda certeza.. Vocês são muito profissionais e nos passam confiança.. Ótimo atendimento, muito obrigada
Hi Fernanda, thank you very much for your kind words! We are pleased to know that you received such a great service! Marcelo, Alejandro and the whole team in Star Travel UK LTD are happy to provide the service you deserve each time you decide to let our Star Travel UK LTD family be part of your trip.Looking forward to assisting you again soon!
Negative experience: I’ve been scammed by Simon Louv, us startravel and paid for two return tickets, he’s called me made me believing that I will receive my E-tickets on 30 March 2022, I emailed him on that day he’s never reply, I phone all three numbers he used, the person who answer as poorly English, I no— no Simon, can I speak to your supervisor or manager, No Simon that’s all us get what a joke this will not stop!!!!
Hi Derick. Simon Louv has never been part of the Star Travel UK LTD family. For future reference, our only official website is www.staruk.uk and our contact phone number is 02089982931. Feel free to contact us if you have any doubt or question.We are sad to receive this one-star qualification, as our company has not been involved in that process. We only share a similar name, but it is definitely not the service we offer.
Fantastic experience: I've never had any experience with other travel agencies to compare but after finding them I don't need to worry about anything else. Totally hassle free and they are so friendly and ready to help you to find the best deal for your trip. I highly recommend them! Thank you Clicia for finding out and letting me know all the important details of my flight according to my circumstances.
Hi Brenda, thank you very much for your kind words! We are pleased to know that you receive the service you deserve every time you contact us. We will make sure Clicia and the whole team know how much you value the effort we put so you can enjoy your travel without having to worry. Thank you for being part of the Star Travel UK LTD family! Looking forward to assisting you again in the near future!
Fantastic experience: I have been using the service from Star travel for a several years ! The company is so reliable , the team is so helpful, I highly recommended, specially if you have a family and want a great deal holidays ( they will Sort out everything for you ) Very satisfied ! I will give 100% recommendation for anyone that want a reliable and helpful services ! Thanks Team , you guys are the best
Dear SolangeIt was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt happy with our overall serviceWe hope you'll come and see us again soon!Thank youBest regardsThe Star Travel team
Fantastic experience: I have been with star travel for long time, best prices, very reliable and friendly service, specially marcelo always helping me with pandemic or not always professional, I can recommend!! Thanks star travel for everything
Dear AlanWe are pleased to hear you can rely on our service. This is actually our main goal and hope we can keep improving it in the futureThank you very much for your comments and for choosing us as a loyal customerBest regardsThe Star Travel team
Fantastic experience: Amazing service, quality and price! Will for sure be booking all my trips here. Absolutely happy with the service provided, could not recommend them more. Special thanks to Karla who served me! What a sweetheart.
Dear SandyWe appreciate your time to add your comments and we thank you for purchasing our services.A happy customer service is our main goal. We hope to speak with you soonThank you very much!The Star Travel team
Fantastic experience: I've been customer for many years, always get good prices. Marcelo is profissional and helpful. I high recommend Star Travel.
Hi Elaine. Thank you very much for your comments and we are very happy to keep you as your frequent customer during all these years.We wish you a Merry Christmas and a Happy New YearKind regards,The Star Travel UK Team
Fantastic experience: I have always travel with this agency and they are very helpful always. My last experience I was attended by a girl named Clicia and she was lovely and very helpful that roll time. Great experience.
Dear NadiaIt's very nice to hear from you and specially to hear you had another good experience with one of our team members.We thank you again for choosing us and we hope to hear from you soon!Kind regardsThe Star Travel team
Fantastic experience: I can’t recommend Star Travel enough. Our agent is Marcelo and there are no words to describe how efficient and dedicated he is. There are no requests too big for him, neither too complicated. Marcelo is the person to go to with any requests and it gets better; Marcelo is never phased by the million charges and challenges when booking your flights. I used to buy my flights online myself, but since we found Marcelo and Star Travel, there’s no way back. It simply makes your whole travel experience a lot better, not to mention the peace of mind you get if anything goes wrong with your travel plans. Like I said: I now recommend Marcelo and Star Travel to all my friends. Check it for yourself and be amazed! 5⭐️⭐️⭐️⭐️⭐️
Hi GiseliThank you so much for your comments. It's very nice to hear you are happy with the service as this is our main goal.We are here to help you anytime you need.Thank you so much!Marcelo
Fantastic experience: I have brought tickets to Brazil with Clicia who has provided an excellent service, she always very profissional and kind She kept looking for the best tickets deals that she could get for me and family to travel I very much recommend their service
Dear ThaisWe are very glad to know that Clicia has delivered a good customer service and you are happy.We really appreciate your feedback as we strongly believe the client comments is what really matters.Thank you very much for choosing us and hope we can speak again soon!The Star Travel team
Fantastic experience: Confidence, professionalism and support at all times from the first moment of the ticket until the return of the trip. I have been buying tickets here for years and have always been treated very well with accurate information, good prices and availability. Helpfull customer service that is always at the customer's side. This is my travel agency, I buy here, I trust here and recommend it.
Dear MarceloYour comments are much appreciated. We are delighted to hear we could provide a high standard customer service.We are here to help you anytime you need from usThank you again for sharing your commentsBest regardsThe Star Travel team
Fantastic experience: Leila has always been impeccable. I hate buying tickets from faceless companies. And this is the reason why I chose Star Travel. I had a medical emergency some time ago, and only through real people like Leila I managed to not lose my money, because one needs to be able to speak to someone when it comes to unexpected events. When one buys from those sites where you are not talking to a real person, one can get in trouble. Even the price directly from those sites for myself would be higher than buying from Star Travel. Thank you so much again for being there, Leila.
Dear HelgaWe can't thank you enough for the kind words about Leila's customer service and we really appreciate the time you took to write such a detailed review!We are here to help and assist you anytime you need from usWe wish you all the best and hope we can hear from you soon!Best regardsThe Star Travel team
Fantastic experience: I want to thank ,Marcelo for organising the flight trip for my mother of 80yrs of age. He worked around her disabilities and made sure the trip was as comfortable as it could be. Thank-you for the customer care and going to the extra mile. Thanks Kelly Lopes
Dear KellyWe are pleased to read your comments and specially happy to know that one of our member team has helped with your enquiry.Our mission in the fact is to constantly deliver the best customer service as possible.Thank you very much for your comments and we hope to speak with you again soon!Best regardsThe Star Travel team
Fantastic experience: I have previously booked tickets to Bogota Colombia and the rates are always the cheapest, customer service by Marcelo and Sam is 5 star. I recomend Star Travel 100%.
Hi NataliaI am glad that everything went well and happy to assist you anytime!
Fantastic experience: I had the incredible experience of buying my tickets through this company, excellent service and the attention of employees is incredible. I will go back to buy and recommend to everyone
Dear BrianWe are very glad to know you had a good experience about our service and we would like to thank you for your comments.We are here to help you anytime you needOur customer reviews is our main important goalThank you very muchBest regardsThe Star Travel team
Fantastic experience: I always have a great costumer service from Marcelo, he is the best person if you need to get tickets, he’s been very helpful, patient and friendly, always looking for the best deals for me and for my family. Thank you so much for this amazing service. Strongly recommend.
Dear MarleneWe are pleased to read your comments and happy you keep choosing us when you decide to arrange your trips.We are doing all of our efforts to provide the best customer service to our clientsThank you very muchThe Star Travel team
Fantastic experience: I have used Star Travel ,amazing service ,Marcelo he is very competent .He arranged my travel perfectly. I would recommend this company to everyone,many thanks Karla .
Dear KarlaThank you very much for your nice comments and feel free to contact us back anytime!Best regardsThe Star Travel team
Fantastic experience: I strongly recommend this company Start travel , they have a good quality ,experience ,value . The adviser Karla Paiva she was doing everything for me when I bought the tickets for my family ,she tried the best solution respect my budget I am super happy ,they have an excellent prices ,they’ve a excellent customer service.
Dear RosaWe are very pleased to know yoi are hapoy with our services and we really aporeciate your comments!We are here to help should you require our assistance
Fantastic experience: Trust worthy company and less stressful than online booking. Highly recommend for affordable flight tickets. Staffs are very friendly and are quick to respond to enquiries and resolve any issues through quick and efficient responses as well as offering high quality customer service. Sam in particular has been very helpful in booking my flight on several occasions. She is very knowledgeable, patient, friendly, polite and efficient. I am always more than happy to let her deal with my bookings which she does consistently in a perfect manner. I would recommend her to anyone.
Hi RaklphThank you so much for your comments and we do look forward hearing from you soon!
Fantastic experience: Super professionals, they did their best to help me with my trip and I didn't worry about anything regarding ticket changes. I highly recommend it. A big thank you to Sam.
Hi Fabiana!Our customers time to leave such nice reviews like yours are always a confirmation of our effort to deliver the best customer service as possible.We are glad to hear that Sam has helped you with your request.We are here anytime you need from usBest regardsThe Star Travel team
Fantastic experience: After ten years of using Star Travel all I can say is that the service has always been first class. Once you use them you will never want to look elsewhere. All research is carried out very quickly and thoroughly and I would recommend them 100%.
Hi Richard, many thanks for your kind review. It’s an absolute pleasure to deal with you and we thank you for being our customer all this time!
Fantastic experience: Excelente service from Marcelo with our booking to Brazil. He was taken care of everything for us via chat and over the prone. Always available to talk through queries & answer my questions promptly. The whole process was far easier and quicker. He is extremely helpful and friendly. I’ve been using this company for while now and I have no hesitation in using their services again. I would highly recommended. Ir e voltar do Brasil no meio dessa pandemia sem a ajuda de dele teria sido um pesadelo. Eternamente grata à você, Marcelo
Dear EliesiaWe are very happy to know your trip has been well managed, specially within this world pandemic.We are also very grateful for you to take your time and share all your thoughts and experience we had with us.We look forward hearing from you soonThank you very much Eliesia! Stay safeThe Star Travel team
Fantastic experience: Sam and Marcelo are absolutely great. Star Travel is a result of dedicated and passionate professionals, who wouldn't go out of their way to assist and find the best solution for each case. Super capable of dealing with a high volume of requests with a smile, respect, politeness, speed and efficiency. Thank you, guys! I can't recommend you enough!
Hi RenataWe are pleased to read your comments and happy to assist you anytime.Thank you for all your support!
Fantastic experience: Excellent service from Star Travel UK Ltd. in New Kings Road in London. My best travel operator yet. The itinerary was carefully thought through and perfectly booked although in the middle of the Covid pandemic. The trip represented great value for money. London to Porto Alegre in Brazil and back via Madrid. The booking was easy, the pre-information packet was timely and thorough. Interim questions were handled promptly and thoroughly, including going out of their way to help me with some hard to get reservations and short notice amends due to Covid travel restrictions. Everything worked like clockwork. However, it was the passionate professionalism demonstrated by Marcelo, that put this trip into the A plus category, always following my trip very closely and calling to know how the trip was going. Special thanks to Marcelo to be so kind with me. Andrea S.
Dear AndreaWe are very happy to hear you had a first and good experience with us, specially in these current challenging times.A good customer review is the best answer to our main aim goal which is make our passengers happyWe really appreciate your time to write this review and we hope to speak with you soon!Thank you very muchThe Star Travel team
Fantastic experience: I have travelled under Star Travel for many years as my profession requires constant international trips. The company is professional, trust worthy and friendly. They are reliable and prices as fantastic. I would recommend them to you without any reservations and I continue to have them as my main travel agency!
Thank you very much for being our customer for so long, it’s always a pleasure!
Fantastic experience: Star Travel have been looking after our group flights for over 6 years now, and we have always been impressed by their professionalism, responsiveness and quality of service. Sam is a true joy to work with: she goes above and beyond to make sure our needs are met and I consider her a true friend and colleague. I cannot recommend them highly enough!
Hi AlexThanks so much for your lovely review.It’s been an absolute pleasure to deal with you also. Thanks for all your support!
Fantastic experience: Excellent travel agency, high level of service from Marcelo He is always ready to answer our questions and guide us with the best options and low prices I highly recommend Star travel uk I have been a customer for long years ! someone referred me to the agency and I already referred it to several friends too. Many thanks
Dear EvaldoWe are pleased to read your comments about our customer service, and extremely happy to know you are one of our loyal customers since years agoWe are doing our best to deliver the best experience as possible and make our customers happyWe are here to help you anytime you needThank you very much for your comments!Best regardsThe Star Travel team
Fantastic experience: It is very good to be looked after by your travel agency as I was in these challenging days of pandemic with many changes on flights. Whilst being abroad, Star Travel UK LTD specially Marcelo, provided me reliability, follow up on my options, quality and a top-class service going beyond expectations. Based on my very good experience, I strongly recommend this agency and Marcelo (travel agent) if you are looking for good prices, competence and trustworthy travel company.
Dear AlvaroWe are so grateful for your kind words. Thanks for sharing your review with us and we do look forward hearing from you in the future.Best regardsThe Star Travel team
Fantastic experience: Having recently switched to Star Travel from a previous agency I cannot rate them highly enough. Marcelo and Sam or very efficient and both go above and beyond to assist our ever changing needs.
Hi Caroline, thank you so much for giving us the opportunity to work together. We hope this will continue for a very long time!
Fantastic experience: My family always buy our tickets to Brazil through Star Travel company, and they are always great, I have just recently bought my ticket for Xmas with Clicia, and as there's still restrictions to flights etc Clicia was very patient and professional and helped me with the best deal and guiding me through my options, thank you very much for your help and professionalism, definitely recommend their services.
Hi Stefami! On behalf of the Star Travel UK LTD family, we thank you for this review and your kind words!Looking forward to assisting you and your family again in the near future.
Fantastic experience: So far best travel agency in London. Marcelo has helped me and my family through all process, from buying the tickets, explaining the COVID rules for the countries that we had the flight connection until we arrive in our final destination. We will always buy our tickets with Marcelo and Star Travel. Thank you so much.
Dear BrunoWe are pleased to know you are happy with our customer service and thank you very much for adding your commentsWe remain available should you require further assistance in the futureThank you!The Star Travel team
Fantastic experience: I want to say thank you to the all members of the Star travel specially to Marcelo to give me the peace of mind, I have all the support I need to get my flight after been cancelled 3 times. Thank you guys once again and I see you soon.
Thank you very much for your support, Helio!
Fantastic experience: my experience was fantastic, whenever i needed Marcelo was available with great affection to answer all my doubts, whenever you need guys, they looked for Marcelo, an excellent employee has all my respect. Marcelo Thanks for everything!!! Roberta
Dear RobertaWe are very happy to read these comments as this is the best recognition we can have from our clients.Thank you very much!The Star Travel team
Fantastic experience: I was stuck in Brazil trying to get back to the UK, 2 flights were cancelled from 2 different companies, a friend of mine gave me the contact number for this agency, spoke with Marcelo and he was very helpful. Lovely experience, for sure will use the company services again in the future...
Dear LuizThank you very much for your nice commentsWe are very glad we could help you to come back to UK, specially in these hard times.We are doing the best we can to make all our customers to travel without any problems.We are here to help you anytime you need in the future.All the bestThe Star Travel team
Fantastic experience: To buy a flight ticket has become such an easy and pleasant experience since I started doing it via Star Travel, especially after getting to know Marcelo, a very reliable, helpful, competent and caring professional. I never have to wait long after doing any request as he is always very available and ready to find a solution or clarify whatever needs to be clarified. I know that when I book my tickets with him, I won’t have any stress as he keeps me constantly updated about any change or new information. I cannot recommend him and Star Travel enough! Go for it! You won’t regret!
Hi CleliaWe are pleased to read your comments and very happy we could fulfil your travel experience with us.We are here to help you and do all our best to assist youThank you!
Fantastic experience: I have used Star Travel for many bookings over many years, and they have always been absolutely brilliant...fantastic personal service, always going the extra mile, and have been great whenever any problems (strikes, problems with airlines, etc....following things up....) It really feels like dealing with highly efficient friends...which is what they have now become ! Highly recommended ...especially in these days of uncertainty....
Hi SueWe are very pleased to read your comments and we appreciate your time to share your experience with us.There is no better challenge that a happy customer for us, and this is why we are doing our best (although there will always be better to be done it) to deliver the best customer service as possible.We are here to help you anytime you need.Thank you very much!The Star Travel team
Fantastic experience: My wife (Giovana) has bought two airplane tickets to Brazil for December 2020 and Marcelo has provided a professional service. He is very dedicated and goes beyond his duties. He is very informed and kept us updated on the latest travel changes. Our experience with Star Travel has been amazing and we have already recommended them to lots of our friends. Marcelo also managed to find the best deal for my family and we are very grateful. We definitely recommend Star Travel for anyone who wants an efficient and professional focused airline services.
Hi Giovana and RegisIt was our great pleasure to help you with your bookings and feel free to contact us back anytime!Thank youThe Star Travel team
Fantastic experience: Great customer service friendly staff everything sorted out quickly good value for money, Many thanks to Clicia after 2 days trying to find a very specific flight everything was done in less than 30 minutes
Hi Andre, thank you very much for your kind words! We know Clicia must have done her best trying to help you, as all our staff do each time a client asks for our assistance.Looking forward to assisting you again in the near future!
Fantastic experience: Excellent services! Clicia, who assisted me, was very kind and patient, always looked for my point of view and not mentioning that she was well prepared to clarify all the necessary information about the covid pandemic we are living at the moment. Spot on! Review from June! ____________________________________________ Review for 22nd of july. I would love to do another Review but google won't allow me so here is my story. Everyone knows that is very easy to buy a flight ticket and very hard to have the agency to support and help you after our purchase even knowing they should do it. However Star Travel UK was Spot On!! I got my flight tickets about 2 months ago and I had trouble with a form for the pandemic and to pick glutén free meal on the relevant websites for the flight back home. Marcelo was an angel and super duper professional, gave his time and attention to help me solving these issues even after 2 months of my purchase. It was really surprising how nice he was. Thank you again Marcelo and Star Travel UK Team!
Dear SamanthaWe are very happy that Clicia could manage to assist you with all your requests, specially within this hard times of the world pandemic.We are also very grateful about taking your time to express your customer service experience.We are here to help you anytime you need from usWe wish you all the bestKind regards,The Star Travel team
Fantastic experience: I would like to express my appreciation for your agency. Meeting the professional Star Travel team really made a huge impression on me, how helpful, warm and responsive you are! Every time I reach out for help with my travel needs, your team does an excellent job. Thank you for jumping in to help whenever you are called upon! Thank you very much!
Dear DirleneWe really appreciate your comments and we are pleased to know we are delivering a good customer service.Since Star Travel started trading in 1984 we are doing all our efforts to make the best experience even better.We hope to hear from you again and happy to help you anytimeKind regardsThe Star Travel team
Fantastic experience: I would like to share my satisfaction on once again have traveled with the Star Travel. For some years I have been buying tickets with them and my big thanks goes to Marcelo Ohanessian, who as always worked with a lot of professionalism, efficiency and charisma. With so many problems because of the pandemic he was always willing to help and he did it quickly and honestly. Thank you Star Travel and Marcelo. I'll definitely continue recommending your agency.
Dear RenataThanks so much for your feedback! We’re really glad you had a good experience with us one more time.We are doing the best we can in these difficult times, to deliver the travel experience you very well deserved as our customer.Please feel free to contact us back anytimeThank youThe Star Travel team
Fantastic experience: I am full of praise for the excellent service that I recieved from Marcelo who is a great support, dedicated and an excellent professional... from firstly arranging my flights and the continued changes that had to be made for my return due to the covid restrictions. He was always at the end of the phone continually monitoring the situation which was changing daily. I can not be more grateful and without hesitation would always recommend Star Travel. Thank you so much. Jucelia
Dear JuceliaWe are very pleased to know you had a positive experience with us. We would like to let you know we are doing all our best to provide the best experience as possible, specially at this difficult times.We would like to invite you to contact us back anytime as we are here to help youThank you very muchThe Star Travel Team
Fantastic experience: This is one of the best Travel Agents I've known. They literally go out of their way to help make your trip perfect (specially now under such difficult circumstances caused by the pandemic). I highly recommend them, specially Sam - she is the star in Star Travel.
Hi RoseWe are delighted to hear your comments and we will be always here to help you.Thank you very much for your supportBest regardsThe Star Travel team
Fantastic experience: Uma ótimo atendimento e super confiável recomendo .... boa segurança amei a atenção ...
Ola Fravieli! Agradecemos os seus comentarios e os seus elogios. Estamos aqui para dar o melhor servico possivel com o fim de ser confiaveis e principalmente voces fiquem satisfeitos. Muito obrigado! A equipe da Star Travel
Fantastic experience: Clicia Perfeito , muito feliz pelo ótimo atendimento e solução do meu problema ,
Ola Eduardo! Agradecemos a sua confianca para deixar a nos atender a sua solicitacao com o bilhete emitido pela companhia aerea. Estamos aqui para ajudar e colocar a nossa experienca para oferecer o melhor servico possivel. Muito obrigado por ter-nos contatado! A equipe da Star Travel
Fantastic experience: Amazing service I recommend 100% serviço maravilhoso recomendo 100%
Dear Danny We really appreciate your comments and we are delighted to hear you are happy with our service. Estamos aqui para ajuda-lo Muito obrigado! A equipe da Star Travel
Fantastic experience: Atendimento com excelência É um bom preço de passagens
Muito obrigado pelos seus comentarios Clayton! E principalmente por ter-nos escolhido Um abraco A equipe da Star Travel
Fantastic experience: Sou cliente desde 2018 e nao mudo por nada. O Marcelo sempre me responde com rapidez, oferecendo as melhores opcoes e o custo-beneficio mais justo possivel. Super recomendo a Star Travel!
Ola Isabel! Muito obrigado pelo seu tempo em colocar os seus comentarios. E agradecemos ainda mais de voce ser uma cliente que sempre procura o nosso servico. O nosso objetivo e tentar sempre dar o melhor servico possivel. Estamos aqui a sua disposicao para quando precisar de nos Muito obrigado! A equipe da Star Travel
Fantastic experience: Eu já fiz umas 8 ou mais viagens com essa agência e graças à Deus sempre deu td certo inclusive sempre procuraram para mim os melhores preços eu recomendo com a maior tranquilidade!!!
Boa tarde Carlos! Muito obrigado pelos comentarios e por ser dos nossos pasageiros frequentes. Faremos sempre o melhor de nos cumprir com as suas expectativas. Obrigado! A equipe da Star Travel
Fantastic experience: Tive uma sorte grande em conhecer o trabalho desta empresa e a pessoa do sr Marcelo ,fiz uma viagem top mas tive que mudar a data de retorno e o Marcelo me deu total suporte bem além do que eu esperava, obrigado Marcelo
Ola Jesse Muito obrigado pelo seu tempo em colocar os seus comentarios! Ficamos felices que conseguimos atingir um bom servico Um abraco Marcelo
Fantastic experience: Foi a melhor experiência que já tive , já tirei o mundo mas a forma que essa empresa trabalha é única , são atenciosos , en todo tempo se preocupam com os clientes , nota 1000 e eu recomendo e facilitam o pagamento 1000 ! Amei demais
Thank you very much for the comments Rogerio! We are very happy that everything worked out, and we are here to help our customers!
Fantastic experience: Super recomendo sou cliente a 2 anos e recomendo para todos! Excelente serviço, bom preço, resposta rápida e atendimento ao cliente muito profissional e amigável! Obrigado Marcelo
Ola Dayane! Muito obrigado pelos comentarios e pelas suas palavras Estamos sempre a disposicao para oferecer o nosso melhor servico Cordialmente A equipe da Star Travel
Fantastic experience: Excelente serviço prestado pela empresa Star travel Sr Marcelo sempre disposto em resolver minhas dúvidas ótimo preço nas passagens Eu recomendo
Ola Thiago! Ficamos muito agradecidos pelo tempo e dedicao para colocar os seus comentarios. Estamos aqui para melhorar ao maximo o nosso servico Obrigado novamente A equipe da Star Travel
Fantastic experience: Excelente trabalho prestativo sempre pronto para ajudar seus clientes ,muito satisfeita pela dedicação muito obrigada
Thank you very much for your words Raquel! And I'm glad you all managed to travel together
Fantastic experience: Esperienza molto soddisfacente. Prezzo, cordialità ed efficienza, anche in tempi di pandemia.
Thank you very much for your comments, Rosemary!
Fantastic experience: Obrigado Marcelo pelo excelente trabalho. Muito bom atendimento.
Muito obrigado Darren pelos seus comentarios! Estamos aqui a sua disposicao Obrigado A equipe da Star Travel
Fantastic experience: Graças a eficiência da clicia e Marcelo eu pude encontrar meu amor numa cidade maravilhosa e desfrutar de momentos perfeitos juntos, uma vez que estamos nos relacionando a distância essa viagem foi fundamental pra nós. Clicia e Marcelo muito obrigada.
Ola Tania! Ficamos muito contentes que voces conseguiram viajar sobre tudo nesse momento de confusao. Estamos aqui para ajudar e dar o melhor de nos para oferecer o servico que voce merece. Muito obrigado pelas palavras e por ter acreditado em nos! Atenciosamente A equipe da Star Travel
Fantastic experience: Gostaria de aqui agradecer toda equipe da star travel em especial nosso hermano Marcelo, pela agilidade, profissionalismo com que ele conduziu meu retorno a Londres. Em pleno Lockdown, vôo cancelado e em dois dias tudo resolvido. Parabéns para toda equipe. Vocês são profissionais. Muito obrigado.
Ola Denys! Muito obrigado pelos seus comentarios e ficamos muito felizes que conseguimos resolver o seu retorno da viagem. Estamos focados no melhor atendimento ao cliente possivel, para satisfazer a experienca em forma completa e com o maior profissionalismo. Muito obrigado! A equipe da Star Travel
Fantastic experience: Sempre comprei passagem com eles. Minhas passagem foi canceleda por motivos da pandemia entrei em contacto com eles me deram total suporte para remarcar minha passagem e a dos meus pais. Onde a passagen dos meus pais tem que conciliar voos para os dois se voltarem no mesmo voos para o Brasil e lugares confortáveis etc... eles resolvem todos os problemas e dam total suporte. Recomendo e vou comprar novamente.. Obrigado Star Travel.
Ola Lucas! Muito obrigado pelo seu tempo em colocar os seus comentiors Concordamos que estamos envolvidos numa situacao complexa na industria com a pandemia, sendo os clientes os que mais precisam da atencao para atender todos os requerimentos de viagens. Convidamos a voce a entrar em contato sempre que considere necessario. Muito obrigado! A equipe da Star Travel
Fantastic experience: Ótima experiência, eu tive problemas com outra agência em que comprei minha passagem para Uk, teve vários cancelamentos, nem era cliente deles ainda e o Marcelo da agência star travel se preocupou em me ajudar a retornar para o Brasil.
Ola Isabelly! Muito obrigado pelo seu tempo para colocar os seus comentarios. Como a grande maioria das nossas respostas para os nossos clientes que colocam as suas opinioes por aqui, o nosso principal objetivo e que voces sintam que vale a pena utilizar o nosso servico. Por isso no nosso trato tenta ser o mais profissional e calido possivel. Estamos aqui sempre que precissar de nos, e desejamos uma otima viagem para o Brasil! Um abraco A equipe da Star Travel
Fantastic experience: Sou cliente da Star travel por alguns anos e sempre tive o melhor atendimento, sempre muito educados e prestativos! Na verdade passei por situações bem complicada nessa pandemia e ao invés de eu procurá-los pra saber sobre minhas passagens eram eles que me procuram para estar me tranquilizando! Não houve sequer uma vez que eu não os tenha procurado que eles não me respondesse com precisão e atenção. Super indico e não os troço por nenhuma outra agência!
Ola Grace! Muito obrigado pelo contato e pelo seu tempo para colocar os seus comentarios. Estamos muito felizes de ter sempre a voce como um cliente em quem acreditar. As opinioes dos nossos clientes e realmente o mais importante para nos Estamos aqui para ajuda-la sempre que precisar. Muito obrigado! A equipe da Star Travel
Fantastic experience: Eu não poderia deixar de passar aqui para expressar meu muito obrigada para esta agência que é muito séria e honesta com seus clientes , já viajo com star travel a 14 anos e sempre me serviram com muita dedicação, e não poderia deixar de citar aqui o nome do meu agente preferido MARCELO uma pessoa muito querida e atenciosa que está sempre disposto a nos servir e resolver qualquer imprevisto que aconteça (até nos domingos neh Marcelo ) , nunca me deixou na mão sem contar que sempre me arrumaram preços maravilhoso , , recomendo 100% , nesta eu confio .
Ola Maria! Muito obrigado pelas palavras e principalmente por ser dos nossos clientes mais frequentes da Star Travel. O nosso objetivo e simplesmente de voce ter o melhor servico para ficar satisfeita. Estamos aqui para fazer o melhor de nos com profissionalismo. Muito obrigado A equipe da Star Travel
Fantastic experience: Recomendo essa agência para todas as pessoas que conheço. Marcelo sempre educado e disponível. Conhece bem os etinarios de viagem e procura colocar as escalas próximas atendendo nossas necessidades. Ótimos preços também. Só agradeço....
Ola Giovana! Agradecemos os seus comentarios e ficamos muito felizes que os nossos clientes como voces estao satisfeitos. Estamos aqui para ajudar a oferecer a nossa melhor experienca de servico Muito obrigado A equipe da Star Travel
Fantastic experience: Eu quero aqui deixar meu agradecimento a Star Travel Uk LTD , em especial a Marcelo Ohanessian , que tem sempre me ajudado e também sempre com disposição de me dar o melhor serviço , e posso te garantir que ele o faz , a anos tenho usado os serviços de viagem da Star Travel e sempre tive um excelente atendimento e mesmo com problemas que ja tive com companhias eles resolveram para mim , quero aqui recomendar a todos esta bela empresa .
Ola Carlos! Muito obrigado pelos seus comentarios e o mais importante, ficamos felizes de ter respondidas as suas solicitacoes e resolver a sua viagem. Procuramos sempre melhorar o nosso servico o maximo possivel para garantir a satisfacao dos nossos clientes. Ficamos a disposicao sua quando precisar Muito obrigado! A equipe da Star Travel
Fantastic experience: Great experience with this guys Marcelo thank you so much mate ! Will definitely recommend it for anyone! Thanks
Hi OrorzimboWe really appreciate your comments and thank you very much for choosing us!We looking forward speaking with you againThank youThe Star Travel team
Fantastic experience: Excellent! Good price, quick answer and very professional and friendly customer service!! thank you! Highly recommended!
Thank you much Angeles, it’s a pleasure to work with you & we really appreciate your business
Fantastic experience: I am very happy with the service. Available all the time and always willing to help.
Thank you very much for your comments and hope speaking with you soon!
Fantastic experience: Amazing service and customer service very friendly and helpful.. thank you again
Thank you very much for your comments, Daniela!We are here to assist you anytime you needBest regardsThe Star Travel team
Fantastic experience: Amazing professionals, highly skilled and passionate about travelling.
Thank you very much for your comments Lilian!
Fantastic experience: Fantastic! We rightly recommend it! Thank you!
Thank you very much for your comments and for rating us!
Fantastic experience: The best travel agency in London ! Thank you !!
Hi Carlos, thanks so much for your review. We appreciate your support and are happy to have you as our client!
Fantastic experience: Top service travel agency. A very good service, effective and efficient. They really have your best interest at heart.
Thank you Ana, a pleasure to deal with you throughout all these years!
Fantastic experience: I Have been their customer for the past 15yrs! Brilliant customer service, great communication both in English and Portuguese and very good rates!
Hi VeriIt's very nice to read these comments and we are very happy to keep you as our customer for such a long time!Thanks for all your supportMarcelo
Fantastic experience: Clicia was brilliant with me!! ❤️ Excellent return and she explained all question your need to know. Thanks
Dear VanessaThank you very much for your comments. We are very happy that Clicia had helped with your booking request.Please feel free to contact us back anytimeBest regardsThe Star Travel team
Fantastic experience: Star Travel truly offers outstanding service! I’ve been a client for over 14 years and they have been always very efficient and prompt to assist the client all the way. Due to emergency, my daughter and I had to travel to Brazil last November. We had many flights canceled due to the pandemic but having Clicia, and Marcelo’s support and Willingness to find the best connections for us, is just priceless. Having someone there for you making sure that you get safe to your destination in these very sensitive times makes all the difference. Moreover, Star Travel offers extremely good rates and they customer service is unbeatable. Well done, Sam, Marcelo and all the Star Travel Team. I’m pleased to recommend Star Travel at anytime.
Hi Flavia!We can’t thank you enough for the kind words about our customer service]. Your review means a lot to us and lets us know we’re on the right track!We’re very grateful for customers like you and hope you stick with us for years to come!Looking forward to seeing you again soon and thanks again!Best regardsThe Star Travel team
Fantastic experience: Star Travel truly offers 5-star service! I’ve been a client for a number of years and they have never disappointed. Due to a family emergency, my daughter and I had to travel to Brazil last Dec. We had all sorts of problems due to the pandemic but having Sam’s and Marcelo’s invaluable support meant the world. Star Travel offers extremely competitive rates but their real USP is their fantastic customer service. Having someone there for you making sure that you get safely to your destination in these very uncertain and changing times for aviation makes all the difference. I strongly recommend them. I’m certainly a client for life.
Dear JulianaWe are pleased to know you had always a good customer service experience with us.Despite of these complicated moments we are experiencing due to the pandemic, we need more to understand client concerns and be even more supportive.We really appreciate your comments and we hope to speak with you again soon!All the bestThe Star Travel team
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