TUI Holiday Store

Fantastic experience: Thank you to the TUI team in Aberdeen. Very friendly and helpful. Professional team, they always help and find a holiday offer and I am always satisfied. THANK YOU VERY MUCH.

Fantastic experience: Excellent service from Hazel today, assisted by Martin and Ester. Wasn’t the easiest booking to make, bit between us all we got there

Fantastic experience: I recieved excellent service from Esther.C at the Aberdeen store. Friendly, patient and professional she went above and beyond helping with booking my holiday as im rubbish with I.T !! Esther .C. Is a credit to your company.

Fantastic experience: The staff of the St Nicholas branch in Aberdeen are very friendly, helpful and knowledge. I use them several times a year.

Fantastic experience: Great service by both staff I dealt with 1st&2nd August in the St Nicholas branch

Fantastic experience: Martin was very helpful and also called me back!

Fantastic experience: Martyn booked our cruise in store, his knowledge and expertise were so helpful. Couldn’t have done it without him he made the process so easy!

Fantastic experience: I usually deal with Esther Nicol but as she was on vacation Martyn was excellent, we went in with no idea of what we wanted but he took the reins, quizzed us for what we liked and our price range and before we knew it, he’d found us the ideal holiday.

Fantastic experience: 5 star service from a great team at the Aberdeen Tui store.

Fantastic experience: I have booked with TUI for many years now at their branch. The staff have always been very friendly & helpful. They spend as much time as you need looking for the right holiday & excursions for their customer. They are always available to answer any questions you have about your holiday from booking to departure. I would recommend booking at the TUI branch

Fantastic experience: Thank you so much to Esther Cohen for all of your help in organising our cruise! Very knowledgeable and helpful and has made planning our holiday very easy!

Fantastic experience: We like to deal face to face with travel agents and like to build up a picture of where we want to go before we travel. We found Esther C a pleasure to deal with and with her extensive knowledge about Turkey this helped us decide where to go.

Fantastic experience: We have booked our family holiday with Esther Nicol at Aberdeen TUI many times over the years. We have done so again this year and Esther has as usual been extremely helpful and a pleasure to deal with.

Fantastic experience: Such a helpful team at the Aberdeen store. I have booked 4 holidays with them now and the service and support has been excellent every time...thank you all

Fantastic experience: Great service as always from the TUi team in Aberdeen... Keep up the great work!

Fantastic experience: Great service

Fantastic experience: Just back from a fabulous holiday booked through the lovely TUI shop in Aberdeen. Staff are so knowledgeable and helpful with their advice. Big thanks to Esther C for making the booking process hassle-free and for all your sound advice. Look forward to booking our next holiday with you.

Fantastic experience: Never fail to deliver, super service and the best deals

Fantastic experience: I would like to thank the very helpful Esther C for taking her time with me and helping me decide my next Holiday destination. She was very knowledgeable very friendly and would like to say thanks for her excellent customer service . Would definatley recommend

Fantastic experience: I had a brilliant experience of working with Esther Cohen. She was super friendly, knowledgeable and an absolute star. Can’t thank her enough for the support. Highly recommended!

Fantastic experience: The best store with friendly, knowledgeable staff! Always book my holidays here!

Fantastic experience: 4th holiday booked this year through Martyn at Tui . Excellent service always and very knowledgeable about all destinations. Advice and help given is 1st class . Would not go anywhere else re holidays

Fantastic experience: Always excellent service from Esther

Fantastic experience: Have booked with Hazel many times and have always been very happy. She goes above and beyond to get you the perfect holiday for you. I would definitely recommend Hazel at Tui Aberdeen to book your holiday through. ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Always book my holidays through Tui Aberdeen and receive the highest level of service by all! Martyn and Emma at the store always go above and beyond to make our holidays fantastic from start to finish! Would not go anywhere else.

Fantastic experience: Recently visited Aberdeen for the first time. During my stay I wanted to see what I could get up to in the local area so headed into the local store. I had a warm welcome from the whole team and big smiles all around. Ester C helped me out and gave me a few ideas on what to do and where to go. She was very knowledgeable and listened to what I wanted. Will definitely be using the store again to help plan my future holidays.

Fantastic experience: Used this store a few times. Hazel has been extremely helpful and knowledgeable, she is the go to every time. Spoke to other staff on phone to pay balance and never any problems and all questions answered. Wouldn't hesitate in using this store

Fantastic experience: We have booked two holidays with Hazel Fenwick in the Aberdeen TUI now and we cannot fault her. She is so friendly and professional. We trust her to find the best holiday for us and we feel more settled knowing we have booked through Hazel in her store. We will always book through TUI and Hazel and TUI Aberdeen. We also prefer to fly from Aberdeen due to convenience.

Fantastic experience: I had a lovely experience with an Esther C at Aberdeen, such lovely helpful staff member, were able to help with any questions I had and eased any concerns I had! Highly recommended. Thank you again Esther

Fantastic experience: We had a wonderful experience using TUI Esther C, was an absolute delight in Aberdeen very keen to please and give us various ootions for us to choose from our holiday went smoothly very relaxing just what we needed!

Fantastic experience: I have now been using Tui for over 20 years and the customer focus in the Aberdeen branch at St Nicholas Street is amazing, always willing to help and their knowledge is fantastic. Jen and Martyn especially are very helpful whenever I contact them or go into the shop. The amount of information they provide me is superb

Fantastic experience: Wonderful store with amazing and friendly service. The advisors are all incredibly professional and took their time to understand and explore exactly what I wanted from a holiday. The store looks brand new and the wonderful service and attitude of the staff certainly shines through! Would highly recommend visiting TUI Aberdeen if you’re looking for a holiday, nothing is too difficult or too much for the staff!

Fantastic experience: Kayleigh was very helpful on booking our family holiday. Got us the best deals. And answered all our questions in the most professional and best manner. most professional and helpful

Fantastic experience: We can’t recommend Martyn enough. He truly goes out of his way to help customers and has so much knowledge! Thanks for being the best Martyn!

Fantastic experience: Impressed with the service. Will be booking again soon ❤️

Fantastic experience: I just booked a holiday with excellent advise, professional and friendly service from Ester C. It has been a while since I booked a holiday and she has made it all so easy. I will definitely use Ester C again for advise when booking any future holidays. Toirdhealbhach

Fantastic experience: I have just arrived from Tenerife after a two week holiday in Puerto de la Cruz. I am very grateful to Ester C. who was very professional and friendly. The hotel, accommodation, food and entertainment were excellent. And the trip from Aberdeen was perfect.

Fantastic experience: Spoke with Martin following an email from TUI regarding issues with the hotel we had booked, Very helpful and knowledgeable regarding our destination, he offered us alternative hotels and gave us a good insight as to what to expect from the alternatives and the disruptions to our hotel, Excellent service and 100x more help than the TUI helpline a real credit to the company

Fantastic experience: The TUI staff are so helpful at this brach but in this instance Emma was absolutely fantastic and really sorted out a very tricky booking change. Can't thank her enough.

Fantastic experience: Fantastic customer service from Martyn at the Aberdeen branch. He showed me lots of options to try to get me the best deal for the requirements I had, then made sure to see the process right through to the end, including putting in special requests. He even helped me get checked in when it wasn’t showing we had seats together. Would definitely recommend asking for Martyn to see to all your holiday needs!

Fantastic experience: Lost count of all the times Hazel has either booked us great holidays or helped sort problems we have had through no fault of hers or TUI’s. Always goes over and above to ensure we have everything we need

Negative experience: I am giving them one start because zero is not an option. Worse travel agency I have ever used. I travelled with TUI to a 5 stars hotel in Cape Verde and both myself and my husband got so sick at the hotel restaurant that had to be taken to the hospital, spent the night and following day being treated and the rest of the holidays in the room feeling sick. We presented a formal claim using TUI claim system and had been waiting for an answer since January, today they wrote an email that they will not be giving us a compensation. Do not travel with TUI they do not care about customer satisfaction or wellbeing AT ALL.

Fantastic experience: Highly recommended. Great service every time. Hazel has always been very helpful and knowledgeable and keeps us on track and up to date with the booking.

Fantastic experience: Amazing service at this store. Jen the manager has always went the extra mile for my holiday and I wouldn’t book anywhere else.

Fantastic experience: Was booked in for an appointment with Kayleigh. She spent a short time with us understanding our thoughts and budget. Kayleigh showed us deals that we were not aware of and even got us in a 4* hotel for a great price. All booked for next July and couldn't better happier with my experience. Definitely worth making the appointment with the branch.

Fantastic experience: We recently booked family a cruise with Martyn we had great service. He was very friendly and knowledgeable. We’ve booked many holidays over the years and find all staff very helpful and friendly and highly recommend booking your holiday through Tui Aberdeen.

Fantastic experience: Recently booked our 3rd holiday with Martyn from TUI Aberdeen. He really does go above and beyond and all with ease. The little details from where to eat and the easiest way to get around. Our first family holiday was super easy thanks to Martyn taking extra time to plan excursions for the kids looking forward to our next holiday. Our city break was amazing he knew our hobbies and put together a package turned into the best holiday ever. Would definitely recommend Martyn to family and friends. He is so well traveled his knowledge is amazing and he is always smiling. Thanks again.

Fantastic experience: Martyn couldn't have been more helpful planning my trip and suggesting activities we could do that were suitable for the kids. Can't wait to get on the holiday now!

Fantastic experience: Excellent service from Martyn. He has booked a number of holidays for me now and always a fabulous experience and brilliant recommendations.

Fantastic experience: Booked an amazing family holiday to The Dominican Republic with Martyn. He was an amazing help with the holiday extras, the airport and overnight stay and car parking at the airport.

Fantastic experience: Booking our holiday with Martyn at the TUI Aberdeen branch was fantastic. My husband and I had no fixed idea where to go on our holiday and Martyn’s questions helped us narrow the choice of destination down. All in all we had a fantastic holiday that was tailored for us by Martyn’s advice and knowledge. I’m sure we drove him crazy during the process but the time and attention he dedicated to us resulted in a wonderful holiday in Mexico. We will be back soon to book our next break with Martyn.

Fantastic experience: I can’t recommend this store enough. All the staff were lovely and helpful with the queries i had on different holidays, i spoke to Emma & Martyn. I went in with a certain price in mind with what i was looking for and the staff provided a number of options within the price range and the pros and cons of each hotel. Their knowledge was the best! They didn’t try and upsell and i managed to find the best hotel for me If i need to book another holiday i will be looking to contact this store first!

Fantastic experience: I had excellent dealings at the Aberdeen TUI store for booking my recent trip to Jamaica, our travel agent Emma was so helpful in guiding us to our fabulous holiday. This is not the first time and won’t be the last that we have used TUI and Emma for our bookings.

Fantastic experience: Booked a recent holiday with Emma at the store who guided me expertly through the booking process and provided excellent service throughout. Following some minor difficulties during the holiday the store could not have been more helpful and resolved the issues quickly. Very happy to recommend the store and will definitely use again in future.

Fantastic experience: Martyn was amazing at helping us book our holiday , very helpful and knowledgeable in all aspects of travelling. Highly recommend Tui Aberdeen

Fantastic experience: I always book my holidays with TUI Aberdeen the staff are all very friendly especially Hazel who is very knowledgeable and gives good advice. Next time in shop i will book with Hazel.

Fantastic experience: Poped in briefly to get brochures for a wee holiday.spoke to a pleasant young lady called Esther C. She seemed knowlegeable and gave me all the necessary info. quickly and efficiently. I'd recomment a visit to Tui for any friend planning a holiday.

Fantastic experience: I would highly recommend booking your holiday from tui aberdeen staff was very welcoming from the moment we walked through the door, helped me and my partner find the perfect holiday. Also helped with looking at trips that we could do when we where there. I would not book with anyone else now. I will see you when we are back to plan and book our next adventure

Fantastic experience: Very welcoming staff helped me book my holiday very accommodating considering I am very indecisive and changed my mind a lot but we got there in the end I would highly recommend booking through tui thank you for all your help

Fantastic experience: Thank you for such wonderful customer service and especially to Esther C for going that extra mile

Fantastic experience: Esther C was warm ,friendly, professional and helpful. Will use Esther C when booking any future holidays

Fantastic experience: Excellent Service. Wouldn't hesitate to recommend.

Fantastic experience: Going on a cruise with this company next week and the service has been outstanding throughout.

Fantastic experience: Esther C. is the nicest and most efficient employee who always puts the customer first and she spares no effort to get you the best holiday experience for a price you feel good with. Book with confidence, my full recommendation goes out to this office and Esther C.

Fantastic experience: Staff in store very helpful very friendly a credit to Tui

Fantastic experience: Excellent service in the Aberdeen TUI store, really helpful staff especially Chloe - will book all future holidays with her

Fantastic experience: I’d like to Recommend the TUI staff in Aberdeen. Particularly Esther C. spoke with her the other day and she was so friendly and extremely knowledgeable. I would not hesitate to book with her again . Thank you.

Fantastic experience: I recently enquired about a holiday in the Aberdeen store and Esther C was friendly, helpful and professional. I was very impressed by the level of service.

Fantastic experience: Fantastic service from all team members at this store - so friendly and very approachable. All willing to help! Last time I was in store, an advisor, Emma helped me and my partner book our holiday and talked through with us all of our options - always my go to place for booking my holidays

Fantastic experience: Always book in Aberdeen store, most recently my wedding! Can’t fault them all the staff are great!

Fantastic experience: I've always experienced great service from the team at TUI Aberdeen. Staff are always friendly and helpful. Hazel has organised two great holidays for us. She is so knowledgeable and so very helpful! Keep up the great work Team TUI Aberdeen

Fantastic experience: Popped into store to enquire about a future holiday, neave was very helpful & kind. Will be recommending her in future

Fantastic experience: 5 stars for Martyn! Thank you for been very patient and helping me book my sister in laws henny. There was alot of going back and forward and martyn with date changes , location changes but we got there in the end. Also martyn help me and my friends book our flights and hotel for our friend's wedding next September. Would highly recommend him. Very friendly great banter. Look forward to booking more holidays with you soon Tanya

Fantastic experience: Booked a holiday through Martyn and he made everything so smooth. Not very well travelled so he gave us great recommendations and was very knowledgeable about local places to eat, see sights etc. absolutely brilliant.

Fantastic experience: Fantastic experience, Martyn very friendly and approachable! We explored cruises, honeymoon ideas. He is knowledgable on all destinations we discussed which helped our decision making ! Phoned the store a few times after booking to speak about things and everyone was polite and professional. Here now making the best memories Will 100% book tui with Martyn again! :)

Fantastic experience: My place to go when booking or looking at holidays Very professional, helpful and friendly staff . Nothing is a bother for them if I have any questions I know I can either pop in our give a call. Your staff are a credit to TUI They are a great team, A mention to Martyn a star

Fantastic experience: What an absolute service. From the moment I walked in, staff were so welcoming and attentive. The gent, Martin (great name) provided deals for Málaga and Malllorca. Will lookmober today and pop back in tomorrow to book.

Fantastic experience: My experience on booking my holiday through Tui was absolutely fantastic. The agent Emma was extremely helpful in guiding us through our holiday booking. This being the second holiday we have used Tui for and I would certainly book with them again for my next holiday and many more.

Fantastic experience: I have booked many holidays with Martyn and Emma at TUI Aberdeen, they are always so friendly and help me organise all my trips and keep me right with my travels. I couldn't do it without them!

Fantastic experience: We have booked several times with Tui Aberdeen and service from staff is exemplary. Personalised and knowledgable. Martyn was great.

Fantastic experience: From the minute you walk in too the Tui Aberdeen Store you are made very welcome by all the Staff I personally deal with Martyn but on the odd occasion I deal with other members of staff 5* all round For all the years I have known him which is alot I have never had a bad holiday yet and I know I never will Martyn goes beyond and back to get you the special deal This upcoming holiday I decided to change my specifcations sounds easy to me but God bless Martyn he did it- it took him a week "yes" but I still got a great deal 5* +plus Martyn - Martyn also has a great personality + humour + knowledge only TUI Aberdeen for me 5 * PLUS all round Try TUI ABERDEEN before YOU BUY

Fantastic experience: Amazing service from the Aberdeen branch. Always know the I'm safe hands with the staff who always give great personal service, deals and advice. Will definitely book again in future

Fantastic experience: Had a great experience booking our holiday with Tui. Greeted with a smile from the advisor Martyn, who showed us a range of holidays based on our requirements giving us great recommendations throughout. Couldn’t fault the store one bit. Thank you Tui and Martyn :)

Fantastic experience: Lovely friendly, helpful staff full of knowledge and suggestions for best places to book.

Fantastic experience: Lovely friendly helpful staff

Fantastic experience: Absolutely tremendous service in the store - always happy to help

Fantastic experience: Martyn has helped us out a few times now. He has always has a wealth of knowledge on the resorts and has been incredibly helpful sorting out bookings for us. Definitely recommend.

Fantastic experience: Great team! Sound advice and guidance! Can’t wait to re-book with this store again!

Fantastic experience: Extremely happy to recommend TUI after the excellent service and holiday. Martyn put a lot of thought and effort into finding the perfect winter break and at short notice too. The rest of the team were extremely good natured and I felt very welcomed. The holiday itself went perfectly, I really liked how well organised everything was as it saved a lot of the usual fuss and any support / questions were quickly addressed on the app. The app itself was a big plus for my time away as I could easily communicate with TUI and book excursions and experiences. I will be back!

Fantastic experience: Excellent service from TUI Store Aberdeen, with special thanks to Martyn who always goes above and beyond. We recently had some flight difficulties on our return journey but the support from the store staff was great. I much prefer booking via the store as I know then that any issues will be quickly and professionally resolved.

Fantastic experience: Excellent little store, could not be more helpful when looking for / booking a holiday. Lovely staff

Fantastic experience: Having booked a number of holidays now with Tui Aberdeen, I am always confident when booking again. I have always received an excellent level of service, and on the odd occasion when a flight has been delayed (due to unforseen circumstances), they have been very quick to help me get any compensation that I was entitled to. The aberdeen store is always my first point of call when booking a holiday now!

Fantastic experience: We used the Tui Aberdeen store to book our honeymoon back in 2019. I have known Martyn for a number of years and didn’t hesitate taking my fiancé to see him when it came to booking our post wedding trip. He made sure it was a great experience and helped with all our questions and queries. He even got the hotel to leave us a wee gift in our room when we arrived. Super kind and a gem of a block! Thanks Martyn!

Fantastic experience: I’ve booked many Tui holidays in the Aberdeen shop with Jennifer over the years who has always met our needs for what we are looking for from our holidays. I find the staff all very friendly helpful and knowledgeable on many of out chosen destinations. We will continue to book through Tui Aberdeen.

Fantastic experience: We were looking for a relaxing break in February and needed help deciding on the best place to go. Kayleigh helped us with this and managed to find us the perfect holiday at an adult only hotel. Kayleigh's knowledge and extensive experience helped us to secure our ideal break at a price we were more than happy with. Will definitely ask Kayleigh to help us again in the future. Very happy clients!!

Fantastic experience: Excellent staff. Book all holidays and travel cash with them Very attentive to detail. Would not go anywhere else

Fantastic experience: I always book my holidays at this store!!!! All the staff are very knowledgeable and friendly, wouldn’t go anywhere else!!!!

Fantastic experience: Extremely friendly and efficient service. Always had a positive experience when booking through this store!

Fantastic experience: I book all of my holidays through this store. The staff are always friendly, and are very knowledgeable about destinations. I have had to change a booking in the past, and they were happy to help me with this. I usually get my currency here too, and if they don't have what I need in stock they will order it in for me. Great customer service.

Fantastic experience: We have just booked an amazing cruise with TUI .. Thank-you to our amazing travel consultant Neave … We originally popped in for a very last minute cheap fly from Aberdeen to anywhere but unfortunately nothing from Aberdeen was showing until Neave done her little magic & finally came up with a FANTASTIC cruise deal flying from Aberdeen …. What a star!! I can honestly say Neave has been the BEST travel consultant we have ever dealt with & we will definitely be booking our next trip with TUI Aberdeen & hopefully with Neave but I’m sure ALL the team in store are just as lovely .. On that note can I just say a quick thank-you to Esther too .. We popped into store today (Saturday 29/4/23) with a question re our flight & both Neave & Esther without any hesitation answered & resolved my issue .. Brilliant!! A great experience… would definitely recommend & use again .. Well done team!