
Indigo Car Hire

Information about Indigo Car Hire
Opening hours
- sunday: 8h-17h
- monday: 8h-19h
- tuesday: 8h-19h
- wednesday: 8h-19h
- thursday: 8h-19h
- friday: 8h-19h
- saturday: 8h-17h
Indigo car hire specialise in offering car hire in the UK and around the world. We operate with over 500 suppliers and can offer car rental at 30,000 locations across the globe. Our team have vast experience in the car hire industry and work hard to find you the best possible price. All this while ensuring that the package we offer suits your requirements perfectly. We really are the Car Hire Experts.
Our comment from TraTraTravel UK about Indigo Car Hire:
Indigo Car Hire is renowned for its exceptional customer service, efficient operations, and flexible rental options. With a dedicated team ready to assist clients, many customers have praised the professionalism and support they received throughout the car hire process. Here are some highlights based on customer feedback:
- Users appreciate the personalized service and timely communication from staff like Jake and Connor.
- The booking process is reported to be simple and seamless, with many clients experiencing hassle-free rentals.
- Indigo is highly recommended for young drivers and those without credit cards, making it a very accessible option.
- Staff are described as friendly, knowledgeable, and supportive, ensuring customers feel valued and informed.
- Many customers highlighted competitive pricing and the ability to secure good deals, often cheaper than direct bookings with rental companies.
- Indigo offers quick responses to queries, providing peace of mind for travelers.
While the vast majority of experiences have been positive, a few customers reported challenges with vehicle availability and refund processes. Indigo is committed to resolving any issues swiftly and values feedback to improve their services. Overall, Indigo Car Hire is a recommended choice for anyone looking for reliable car rental services in the UK.
Indigo Car Hire: Reviews
Fantastic experience: Jake (Kitchingman) was really professional handling my enquiry, we exchanged a few messages and he handled everyone superbly. Will 100% use Indigo again. Hopefully Sixt in Portugal will be as efficient and professional.
Thank you for giving feedback David, we are very grateful. There is no reason things should not run smoothly on collection; please do remember we are only at the end of the phone should you need any support on arrival. Kind regards, Indigo Car Hire Kind regards, Indigo Car Hire
Fantastic experience: Thanks Matt and Sam for your assistance and prompt communication . A very nice experience so far! Trust the car hire and weather will be the same
Thank you, Lesley, we are grateful to have you as a client. We hope you enjoy your time in the UK and will keep our fingers crossed that the is out for you.
Fantastic experience: I use Indigo regularly, always deal with Connor, great guy, always helpful both before and after booking
Thanks for been so kind as to leave your feedback, we will be sure we feed this back to Connor
Fantastic experience: I would (and do) recommend this business to anyone!!!! Every member of the team is dedicated, knowledgeable and professional. Exceptional levels of support and customer service from lovely people
Hi Anna, Thanks for saying so, long may your custom and our support continue
Fantastic experience: Highly recommend this company, Jake and the team are brilliant and so helpful. Wouldn't use anyone else.
Thank you Tracey we are grateful you have taken the time to leave your feedback. I will ensure Jake is aware of your review
Fantastic experience: Super fast service with very polite staff. Highly recommended!
Thank you very much for your review of our service, we look forward to helping with your car hire requirements in the future
Fantastic experience: Simple and seamless booking for car hire. Would recommend to anyone seeking car hire.
Hi James, thank you for your feedback, it was our pleasure to be able to help with your car hire
Fantastic experience: Jake and Connor were such a great help in advising me through the rental process. As a young drive who hasn't rented a car before and doesn't own a credit card it can be very difficult to find a place that will rent to you but these lads were so helpful and answered any questions quickly and efficiently and the booking process was so easy and stress free! I would highly recommend this place for anyone looking to rent a car at a reasonable price!
I am glad we could lend assistance to you, you are correct it can be tricky to navigate through things when you are a young driver and do not hold a credit card. Pleased to hear we made the process of hiring as simple as possible, and we hope to be of assistance in the future. Kind Regards, Indigo Car Hire
Fantastic experience: 10/10 customer service. Every time I book a car through Indigo Car Hire, I’m impressed. It’s quick and easy. I’ve hired three cars through Indigo and have never had any issues. Special thanks for Jake K. for all the support!
Hi Julian, thank you, long may the problem free car hire continue. I will be sure to pass the feedback onto Jake.
Fantastic experience: Quick and efficient booking made with minimum of fuss. Highly recommended.
Thank you John, this is what we aim for, stress free car hire, it can sometimes be a challenge but we will always strive for it
Fantastic experience: I have repeatedly used Indigo for all my car hire needs over the course of the last few years and each time they provide an efficient and professional service. Nothing is too much trouble and they always source the best deals. Highly recommend.
Thank you Lisa, we are lucky to have you as a customer, long may the mutually beneficial relationship continue ❤
Fantastic experience: I sent a request for information and received a quick response. Communication super efficient, left feeling really confident about my booking
Thank you for leaving feedback Barbara, we always aim to please, we do hope to be of assistance to you in the future. Kind Regards, Indigo Car Hire
Fantastic experience: Jake was just a gentleman to deal with and gave me solid advice to help me to select the best deal for me .
Hi Liam thanks for your feedback, we will let Jake know, having worked with him for 9 years now I agree with your sentiments
Fantastic experience: I had the most amazing experience with Sam from Indigo Hire. I needed a car last minute in a challenging location, and I am a relatively new driver. Sam was incredibly patient, responsive, and made the process feel personal. He gave me advise and stayed with me on the phone until everything was confirmed. The support, friendliness, and kindness were top-notch. I’ve never rented a car before, and I felt it was so easy and straightforward. The car was amazing. Thanks to Indigo, I had the most wonderful Christmas trip! Evie
Dear Evie, thanks for taking the time to leave feedback. I will send the message onto Sam; he is one of our new driver car hire specialists. We provide car hire services worldwide therefore we hope to be of assistance to you in the future.
Fantastic experience: I have used Indigo Car Hire for many years and have always found them to be very helpful and friendly. I have recommended them to many other people.
Thanks for your feedback, Mr Cockburn, long may the relationship continue. Speaking of relationships, we hope you enjoy the upcoming wedding
Fantastic experience: I've rented cars ex-UK for about 45 years, both direct and through agents/brokers for work and leisure, and I think I've found a company I completely trust. I rang Indigo initially because at the age of 77 there is sometimes a problem. But my conversations with Cherie and Jake cleared all the hurdles with their friendly and knowledgeable approach. They were happy to spend as much time as I wanted, to go through all the detail, choices and charges. As anyone who rents cars abroad knows, there is sometimes sneaky detail and hidden charges on arrival that are not made clear when booking online. I'm totally relaxed that my 2 week booking next April in Central America will be trouble-free. And if it's not, Indigo promises to be on hand to deal with any unforeseen issues. To coin a phrase, 'I think this is the beginning of a beautiful friendship'.
Dear Andrew, thanks for your feedback we are very grateful for you taking the time out. The team is always here to guide clients through the rental process, regarding their experience. Age should not be a barrier when renting a car. We help drivers up to the age of 99 so hopefully this ‘beautiful friendship’ will extend beyond this rental
Fantastic experience: Excellent service and very polite, helpful person dealing with my request. Highly recommended.
Hi Linda, thanks for leaving us feedback, it was our pleasure to help.
Fantastic experience: Highly recommended, very prompt responds. They professionally handled my case. I would love to do business with them again.
Hello Jason thanks for giving our company feedback. We too hope that you will consider doing business with us again
Fantastic experience: Excellent communication and attention to detail. Very helpful advisers giving help with the best deal and personal details to make booking an easy process. Would recommend and will certainly use again.
Thank you Dai, we aim to give clear and concise information when renting a car as there are sometimes lengthy terms and conditions to wade through. We look forward to hearing from you in the future.
Fantastic experience: Indigo Car Hire are one of the best companies that I deal with. An understanding of my needs and a very efficient yet personal service. This deficiency that can only be achieved by human thought and interaction is in danger and I just love that this company reacts to my needs perfectly. Everyone is so helpful and so no -judgemental.....
Hi Geraldine, it is always a pleasure to deal with you. We hope that there always remains to be a place for us humans
Fantastic experience: Was looking for a car hire company in Rome that accepted debit cards .. online quote from Jake made the whole process effortless and no stress whatsoever.. he was very helpful and organised the whole thing .. with sitx rentals in Rome .. pick up was effortless and no extras were added the price quoted from Jake was perfect .. I will definitely be recommending them and Jake again I will also be using Jake again for future bookings. Highly recommend indigo car hire
Hi Tracy thanks for leaving us feedback, we are pleased to help with your debit card car hire in Rome, we have pick up locations worldwide that accept debit cards, therefore if you are planning any future trips we hope to be of service.
Fantastic experience: first time using indigo car hire..super helpful and and friendly.will definitely be going with them again
Hi Joe, always great to get feedback from a first time user, we look forward with anticipation with your future rental requirements
Fantastic experience: Brilliant service. Very quick to reply and nice and friendly. I nicely surprised about the cost too. Thank you for a great service once again xx
Hi Tracy, thank you for your feedback, we will always do our best find the best value deal. We look forward to hearing from you in the future.
Fantastic experience: I always use Indigo Car Hire, they are great, super helpful and I always feel better going through them. I’ve used them for several years in different European countries. They always respond quickly by email, give good advice and costs are very reasonable. Always at the end of the phone line to reassure and help. Jake has been very helpful recently making amendments and finding best options. Highly recommend this company. Carole Whelan
Hi Carolanne, Thank you very much for the kind feedback, always love to hear from you and we hope you have a great Xmas and New Year! Indigo Car Hire Team
Fantastic experience: This is the second booking with indigo for us and the service provided by Jake on both occasions has been absolutely outstanding! I am about to make another booking with them and I genuinely can’t recommend them enough!
Hi James, Thank you very much for taking the time to leave feedback and your kind comments, we are really grateful. Have a good trip, we look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: fast , efficient , courteous and competitive i will use them again without hesitation
Hi Gordon, Thank you very much for taking the time to leave feedback and your kind comments, we are really grateful. Have a good trip, we look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: The team at Indigo are the best - I have been using them all over Europe for over 4 years now and they have always been super efficient , really helpful , nothing is too much trouble and they are at the end of a phone line if you have any challenges !!Highly recommend , we would not book though anyone else - thanks to Jake and the team and also Conor
Hi Debbie, Thank you very much for taking the time to leave feedback. We are extremely grateful. We look forward to arranging your next rental. Kind Regards Indigo Car Hire
Fantastic experience: Jake has been fantastic, and helped me in every way to ease the path of hiring a car.
Hi Frances, Thank you very much for taking the time to leave feedback and your kind comments, we are really grateful. Have a good trip, we look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: I found indigo car hire,very good outfit,I have known many years,with fantastic smooth service given to their customers
Hello Mr Sayadian, Thank you very much for taking the time to leave feedback and your kind comments, we are really grateful. Have a good trip, we look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Jake was a pleasure to deal with, at short notice on a Sunday morning he got everything organised for us without any fuss or drama. I couldn’t recommend Indigo Car Hire highly enough.
Hi Padraig, Thank you very much for taking the time to leave feedback. We like to make renting a car easy and straightforward. We look forward to booking your next rental. Kind Regards Indigo Car Hire
Fantastic experience: Simply the best online broker for car hire Nothing too much trouble and always get me a great deal Used many times over the last 2 years and will continue to use in 2025!
Hello Wayne, Thank you very much for taking the time to leave feedback and for your kind comments. We look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Top notch service from Indigo always. Jake is prompt and so easy to deal with. WIll continue to use Indigo whenever I need to hire a car hassle free!
Hi Darragh, Thank you very much for taking the time to leave feedback. We are extremely grateful We look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: I was in Morocco , I had pre-booked a rental car with another company but I couldn’t take the car as I didn’t have credit card with me. I came to know about Indigo Car Hire they helped us to get a rental car same day for a better price with my debit card. Indigo Cars made our Moroccan Days very much beautiful. These guys have service in most of the countries, I will definitely choose them and recommend them to all.
Hello Mohammed, Thank you very much for taking the time to leave feedback and for your kind comments. We look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Positive experience: The customer service people were amazing, very helpful and efficient. The company itself is useless, we didn’t get either vehicle we had ordered from two different car hire companies despite paying in full. We had travelled internationally and were travelling in the U.K. For a month and neither car was big enough for the number of passengers and their luggage - despite me reiterating our needs a number of times.
Hi Rob, Thank you for taking the time to leave feedback, we are really grateful. Pleased you are happy with the service we are provided, sorry to hear the car supplied was not as expected. Have you raised this with our office? We will be more than happy to investigate with the supplier to find out what happened. The supplier does have to provide a car within the group booked, if they fail to provide the correct car category it is then standard procedure to provide a free upgrade to the next class of car. If you can drop me an email at - cherie.carter@indigocarhire Kind Regards Cherie Carter Indigo Car Hire Tel: 0113 2899281
Fantastic experience: Excellent speedy service. Conner made the booking process so easy, thank you. I will be 82 at the time of hire and was finding it frustrating and difficult to find a car hire company to give me a quote. Indigo quoted within an hour, or thereabouts, superb!
Hi Geoff, Thank you very much for taking the time to leave feedback, we are very grateful. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Highly recommended. Connor was fantastic. He went through options and prices. Knew his product. Very competitive pricing, easy transaction and helpful.
Hi Lisa, Thank you very much for taking the time to leave feedback and kind coments, we are very grateful. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: I would like to say thank you to the person's that I dealt with at your company. Apart from a short delay at the collection office due to the amount of people waiting to be seen, which only goes to show how popular the company is. My first experience was very pleasant I was shown to the vehicle that was allocated to me & certain things pointed out for my benefit. It was very refreshing to be treated as a person rather than an old man of 78 years old . Other companies that i contacted told me I was too old to rent a vehicle. I look forward to renting a vehicle with you again , no hesitation. With many thanks , Mr & Mrs S P Georgiou
Hello Mr & Mrs Georgiou, Thank you very much for taking the time to leave feedback and for your kind comments. Honestly you are never too 'old' to rent a car with our company. We value all our customers the same regardless of age. We look forward to arranging your next rentals. Kind Regards Indigo Car Hire Team
Negative experience: Don't use 'took deposit' then couldn't get me a vehicle. No refund at all on deposit. Scammers.
Hi Neil, W We are sorry you were unable to hire the car arranged. I have looked into this with our supplier and the reason you were denied the car was due to you been on a DNR - Do No Rent List with the supplier we placed the reservation with, due to GDPR our supplier will not disclose any information surrounding this. But will be due to an issue you have had with them on a previous rental. No payment for the car hire was taken due to the car not been supplied. Kind Regards Indigo Car Hire
Fantastic experience: Highly recommended.Really good company to hire the car for young driver’s. Thank you so much @INDIGO CAR HIRE. I suggest everyone to hire car from INDIGO.
Hello Manish, Thank you very much for taking the time to leave feedback, we are really grateful. We do have a good offering for Young Driver Car Hire, so pleased you used this service. We look forward to speaking next time you need to hire a car. Kind Regards Indigo Car Hire Team
Fantastic experience: I hired a car for the first time and through Indigo. It was such a fantastic end-to-end experience from the time I called Indigo and spoke with the lovely customer agent all the way to when I returned the car. They were quite supportive and helpful and explained everything in details. My contact there was very responsive. It certainly made my Easter holiday so memorable! Thank you Indigo!
Hi Pouya, Thank you very much for taking the time to leave feedback and kind comments, we are really grateful. We look forward to booking your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Efficient, friendly and personal service. As a driver of riper years, i found them very helpful.
Hi Chris, Thank you for taking the time to leave feedback and for your kind comments, you are never too 'old' to hire a rental with our company. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: We were hiring a car from Bristol airport on the 10/04/2024 we had a few problems but luckily enough we had a very polite lady called Cherie on the phone, she sorted out problems out and booked the car for us very good service very pleased and happy thank you very much
Hi Emily, Thank you for taking the time to leave feedback, we are pleased we were able to get a car arranged. We look forward to booking your next rental. Kind Regards Cherie @ Indigo Car Hire
Fantastic experience: This was my first experience and I have to admit that it was excellent. I had the best customer service I could ever imagine. Matt was helpful and quick, I had my car confirmed within minutes. He replied to all my questions and even checked if everything went smooth on receiving the car. Thank you, Matt, once again! You really made my day!
Hello Ieva, Thank you very much for taking the time to leave feedback and your kind comments, we are really grateful. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Loved working with Cherie - even though it was the weekend, she was able to sort out my car rental & give me a great deal. Absolutely recommend booking through Indigo. Thanks again Cherie. Appreciate you.
Hello Liza, Thank you very much for taking the time to leave feedback and for your kind comments. We look forward to speaking next time to arrange a rental when needed. Kind Regards Indigo Car Hire Team
Fantastic experience: The best and excellent service l have ever used . Thank you so much guys. Was so happy with the car hire service, would definately recomend to friends and family.
Thank you very much for taking the time to leave feedback and for your positive comments. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Very happy with the service given by Connor earlier today. He was very helpful, courteous, swift and efficient finding us a vehicle to hire in Spain in April. We were anxious that price might have been an issue since my husband will be 70 in March. Was recommended a company that we have used in the past at a very reasonable price. Would recommend Indigo Car Hire as a first port of call for older drivers.
Hello Susan, Thank you very much for taking the time to leave feedback and for your positive comments. We have no issues when it comes to arranging car hire for drivers over the age of 70 / senior drivers. We hope you had a good trip and we look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Excellent experience using Indigo Car Hire, planned hire many months in advanced for a holiday in Italy collecting from Milan Malpensa and driving to Lake Como for the week. Best price we could find for what we needed. May I put out a special thank you to Matt @ Indigo who helped me from Day 1 responding to my queries and questions very quickly and advising of things to look out for. Got vehicle we had booked, albeit fair amount of damage to it, but still in one piece (damage due to previous customers, so nothing to do with Indigo as an agent) we made sure to take pictures of the vehicle before departing etc as you do for your own insurance when handing it back. Overall a great experience with Indigo and would massively recommend them for both UK and Europe hire. I will certainly be using them again the next time I require a hire vehicle.
Hello Alex - Thank you very much for taking the time to leave feedback and for your positive comments. Will be sure to pass your comments onto Matt. We know and understand renting a car can be daunting and issues can sometime arise, we are always around 24/7 to help and support should this be pre / post or during any rental. We look forward to speaking next time you need to hire a car. Kind Regards Indigo Car Hire Team
Fantastic experience: Hesitant about renting at my age (86) Heard about Indigo and contacted them. They were professional and really helpful. Changed my booking dates and location 3 times but no problem. Encouraged me to check in for any price reductions and were always courteous. The supplier they used was also great and the whole experience was excellent. Must still be jet-lagged meant to put 5 stars because they were excellent
Thanks for your feedback, Tony. Hopefully next time we can get the three stars up to five Best wishes, Indigo Car Hire
Fantastic experience: Matt was patient during the process and helped provide all the information needed to get us over to the finish line! No complaints, book ahead!
Hello Eric - Thank you very much for taking the time to leave feedback and for your positive comments. We are really grateful. We look forward to arranging your next car hire. Kind Regards Indigo Car Hire Team
Fantastic experience: I just booked a car and so far the whole experience that could have been very stressful, has been made amazing by a lovely lady called Cherie who dealt with my calls and answered my endless questions. Cherie you are a legend, thank you so much :)
Hi Marta - Thank you for taking the time to leave feedback, and for your positive comments. We look forward to arranging your next rental. Kind Regards, Indigo Car Hire Team
Fantastic experience: Highly recommend Indigo. We only realised a week or so before our holiday to Sardinia that a credit card was required for car hire. We found Indigo online & began an online chat with Cherie. She was an absolute star & a pleasure to deal with. She secured us car hire with a debit card & the car hire company in Olbia were also fabulous to deal with. So a massive thank you Cherie & Indigo.
Hello Michelle, Thank you for taking the time to leave feedback, we are really grateful. Renting a car with our company with only a debit card is no issue at all, we have a wide range of options that are fine to hire with only a debit card, so we are really pleased you found our company and we were able to help. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: I have just booked a rental car from Indigo. I live in New Zealand, and will be traveling in August this year, 2003. Matt from Indigo was so helpful, and helped me through the booking progress. He made it so easy for us. We are looking forward to tripping around the U.K. in the knowledge we are being very well looked after by Matt and his team.
Hello Jenny - Thank for your taking the time to leave feedback and for your positive comments. We are really grateful. We look forward to speaking with you next time you need to hire a car. Kind Regards Indigo Car Hire Team
Fantastic experience: We just used Indigo Car Hire to book a rental car with a tow bar for an extended trip taking our camping trailer in Europe. This is the best car rental company I have ever used anywhere. They are so responsive and helpful. We love the car we picked up—it was brand-new and in perfect condition. Indigo customer service is the best and their prices are too. From now on, Indigo will be the first company I contact if I need a car in England or Europe. A special shout-out to Cherie Carter, who is amazing.
Hello Lynnell, Thank you very much for taking the time to leave feedback and your positive comments, we are really grateful. We have a wide range of TowBar Rentals, so pleased you found our company and used our services. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: I found the people at Indigo to be extremely helpful with a prompt, friendly and professional attitude. I would not hesitate to recommend Indigo Car Hire to others
Hi Stephen, Thank you very much for taking the time to leave feedback, glad we were able to help. We look forward to arranging your next rental. Kind Regards Indigo Car Hire Team
Fantastic experience: Always use Indigo car hire to book wherever I am going to be. Best prices, excellent customer service and always happy to help over the phone.
Hi Harvey - Pleased to hear it. We are extremely grateful for you spending the time to leave the above review and also for been a long standing customer. Kind Regards Indigo Car Hire Team
Fantastic experience: What a FANTASTIC experience we have had with Jake at Indigo Car Hire! I wish I could give it 10 stars! We have hired cars in both Italy and the USA. Jake found us unbeatable prices, secured our insurance and answered every single question I had. He was kind and considerate throughout it all. I HIGHLY RECOMMEND This company and Jake as the agent. Do not hesitate to use this resource for your every car hire!
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Great service provider. Super staff. Helped me on numerous occasions when needed a lot of short hires while needing to be in different countries every few weeks over a few years. Without Indigo it wouldn't have been possible.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Have dealt with this company twice now and on both occasions they have been fantastic. So So helpful, very quick responses and did everything for us so it took the stress of going through endless websites away. I was able to ask endless questions and it was never a problem. Would absolutely recommend Indigo to anyone and we along with family and friends will certainly be using them in the future. Could not fault their service.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Hired a car at Budapest airport through Indigo Car Hire, their customer service was superb. Renting a car can be a stressful experience but they made the the whole process easy and very straight forward. Brilliant company, will defo use them again next time. Can't recommend them enough!
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: A truly superb experience booking with Indigo Car Hire. From the start they were extremely helpful, kind, prompt, and professional. They helped us secure a car rental for my senior aged father in the UK, which is not always easy. Will definitely be using them again in the future! Thanks again to everyone at Indigo Car Hire.
Hi Emma, Really appreciate you taking the time to leave your kind words. Should you need anything further, please do not hesitate in reaching out, we are only a phone call or email away. Kind regards, Connor Indigo Car Hire 0113 2899 281
Fantastic experience: Hi i spoke to a very polite helpful lady called Cherie. I had been left in a jam as a individual I was hiring a car off went A.W.O.L. at the very last minute After a quick conversation,i was left with my fingers crossed as i dont have a credit card. So a credit check had to be performed. After a nervous 10 mins i was called with the happy news that i was eligible( thank god else it would have ruined my holiday and mean I'd have been trapped in with the outlaws all weekend. Thankyou for your prompt efficient help and helping me keep saine at the same time. Highly recommended I would definately use again!
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: We were having difficulty getting a hire car due to the DVLA back log and licences being renewed. I found Indigo on a search of the Internet. They were very helpful, especially Cherie who sorted a rental for us within a few hours. We were extremely grateful for her help with this. As it happens our licences arrived the day before the rental started but it was reassuring knowing we would be OK without.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: I have used Indigo for a number of years to hire cars in many different countries. I always find the service to be efficient, friendly and helpful. I would recommend them without hesitation.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Indigo was new to me, and I am a somewhat sceptical and cautious traveller used to hire car companies. But Indigo was different....for a start off, a real person answered the phone, and more than once!! they are a 'broker' and arranged the hire with Alamo, who dealt with the site details and payment etc. all very slick....highly recommended.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Good service they arrange everything for you fast I'm really happy with service good jop. used Indigo for multiple car rentals across the UK and Europe they always reply to solve any problem trust them. Indigo car hire
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Such a lovely company to deal with. This I the kind of service larger companies need to take note of.... Nothing is too much trouble and response time is second to none. Wouls recommend without a doubt. Keep up the good work Indigo cars and look forward to booking with you soon.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Always the very best service with Indigo and their team. That is why i book all personal and business rentals with indigo !
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Everything was fine. I was offered an upgrade to a new automatic hybrid Toyota Yaris with built-in satnav for 65E for the whole month, which turned out to represent a saving over the original due to the superior fuel economy. I have been renting cars through you since you first started many years ago (when you were called 123 Car Hire or something to that effect, if I remember right) and have always received excellent service. I also bought the excess insurance through your website, cheaper than from the rental firm but a far cry with a yearly policy I had for many years with icarhireinsurance.com and later with insurance4carhire.com, both UK based companies. Around 60€/year covering unlimited hires in Western Europe and full excess coverage. Unfortunately Brexit meant these two could no longer offer their services to EU residents.
Thank you very much for your response, obviously feedback like this is very important to us as it helps us identify where we can improve or adapt. Yours is a perfect example! We do now have an agreement with a new insurance company that will offer similar cover to EU residents, its slightly more expensive than it is for UK residents which is a shame but still very good value. Mention this to us the next time you make a booking and we will ensure we get you covered.
Negative experience: If you want to stress yourself, waste your money and your time, then book from them. I booked a car on 23rd of June for roughly £225 from this website, the following day, I went to the "Leeds Bradford Airport, at 7:30 am, where I was supposed to collect the car from the "easirent company". I found no one there so I phoned them, both "easirent company" and "Indigo Car Hire" but no one answered. One hour later, a man came and told me that there is no reservation under my name and that I did not book through the website. I asked him what I have to do and he told me that I just need to contact Indigo car and explain this to them. He said that we don't have any cars available neither today nor tomorrow. I phoned "Indigo Car Hire" to ask for a full refund as it was not my fault but they refused at the beginning and said that they can book the car for a different day . I told him that I’m not interested in renting for a different day and that if they do not refund, I will contact the customer right as I did not use the services so I have a right to have full money back. I told him that after this, I don't want to deal with them anymore, they agreed to refund but told me that it takes 22 days for processing, I agreed and I sent the email to explain everything that has happened. I got my money this afternoon 3 months after the incident.
Thank you very much for your feedback / comments, we are aware of your issue. We are honestly sorry for the delays in relation to getting this issue resolved. We have been in touch with you throughout the whole process, which we agree has taken longer than expected due to delays with the supplier coming back to confirm the reason the car was not supplied was down to an error in their side, a fleet fail. The rental was charged by our supplier not ourselves, if we had charged the rental we would have been able to refund sooner however this was not the case. As explained, you placed a reservation via our website in the evening to collect early the following morning for an AUTO car. These cars are tricky to get hold of at short notice, our supplier should not have been showing available for this car type however they were, when you arrive at 8AM (The office was just opening, and this was the 1st time the staff has seen your booking). They had no car. As explained as the pick update / time has passed so your reservation was locked in our system, as ideally, we would have known before you arrived and amended to another supplier or just refunded straight away, however this was not the case. To get the supplier to agree a refund we must open a customer care case so they can investigate, frustrating for us too as we could clearly see what has happened. We emailed the supplier's head office multiple times to get confirmation the reason the car was not supplied was down to supplier error, however after lots of chasing our end and having to escalate to senior management at our suppliers side the refund was agreed. Our supplier normally takes now due to the large number of refunds been requested due to COVID is taking 25 working days. When we saw our supplier was suggesting this, we made contact and made it clear this was unacceptable and within 48 hours of us doing this your refund was pushed ahead of the queue and refunded. I am in no way wanting you to be thankful, however I want to highlight we did all we could our end. The delays were on the supplier’s side due to limited staffing numbers working remotely and only been able to contact via email. Should you need to hire again I would like to invite you to contact myself directly at – [email protected] / 0113 2899281 and I would like to provide a future rental at a discounted rate.
Fantastic experience: Excellent customer service and experts in the field of car hire. Indigo have made it very easy for me to find the right hire car for my Christmas travels.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: I cannot recommend these guys enough! We placed 2 monthly bookings back to back through them and they were so incredibly helpful which is hard to find with car hire companies these days. Really honest and upfront salesmen who have your best intrest at heart. They consistently came up with the cheapest prices for us too and the ability to book with major car hire companies wwith debit card through them was a real godsend for us. Honestly the best car hire company I have ever used and will probably usses them solely from now on. 10 out of 10.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Having used Indigo for multiple car rentals across the UK and Ireland, I couldn't recommend them highly enough. Consistently cheaper than going straight to the car rental companies, I have always found them super efficient and a pleasure to deal with by email or phone. Also, having recently rented a car during the pandemic, I can say that the experience was stress free and all appropriate safety measures were in place throughout the rental process.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Indigo are simply the best Car Hire company in the business, their staff are knowledgeable and friendly, and will always get you the best deal (no matter what Ryanair claim!!). I can't recommend them highly enough, and I look forward to booking through them in the future!
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: No problems with Indigo, it was great to be able to hire a car with just a debit-card. Excellent service and efficient too.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Negative experience: Booking was super easy. Problems came when I cancelled booking. Numerous emails and some phone calls trying to get refund. Kept being told 10 days then 20 then 30 then its being processed. To date no refund and almost 4 months
Hi Margaret, Thank you for your feedback / comments, we have spoken in relation to your refund on a few occasions and the refund was successfully refunded on the 22 June, so the funds will be in your account. We are very sorry for the time taken to get your refund back to you, this is never normally the case and is a result of the huge number of cancellation / refund requests coming through due to the impact of the current pandemic. In usual times I agree waiting for this period would be unacceptable, but as we all know we were living in unprecedented times. As explained the payment for your rental was charged directly by our supplier not by our company, so we had limited control on how fast the refund was processed. We are sorry again you are unhappy but hope you can understand our position. We were simply doing all we could to get your rental fee refunded to you and at no point did we our supplier advise no refund would be issued. We hope you hear from you next time, and would like to invite you to email myself directly at [email protected] or Tel: 0113 2899281. I would be more than happy to personally quote / arrange with a discounted rate included for your inconvenience. Kind Regards Cherie Carter Reservations Manager Tel: 0113 2899281
Fantastic experience: I had a great experience with Indigo's live chat service on their website, with a follow-up call from a very friendly member of staff to take payment. The actual service when picking and dropping off the car was great too.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: It's the smoothest rental booking I have done with a debit card. The customer service was also brilliant! Thank you.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: I have hired a car with indigo on 2 occasions. Both times I have recieved an excellent price. Customer service was great. Everything was top notch. I would highly recommend this service. Plus securing a rental with a low deposit is the icing on the cake Top marks all around. Nadine from Dublin
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: Indigo saved my day after Europcar screwed me over in Belgium. I recommend to anyone. Late evening assistance, early morning car was ready.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: I couldn't find any rental car companies online that accepted debit cards for the deposit but these people managed to found me one. Nice job.
Thank you very much for taking the time to leave feedback, we are really grateful. Kind Regards Indigo Car Hire Team
Fantastic experience: I usually speak with Conner at Indigo car hire and am very happy with his service and attention to detail. He’s friendly, remembers me and it’s refreshing and time saving to be able to call and speak to someone quickly. The prices are fair and I feel in good hands - I’ve yet to have a problem and have used indigo for 5 years. They are particularly helpful in circumstances without a credit card, and for young drivers.
Fantastic experience: I have used Indigo quite a few times now in several countries. As I only use debit card, they were perfect for my needs. The staff are friendly and helpful. I have recommended to my friends.
Fantastic experience: Super great service in Paris Charles airport. Great price and quick service. Trusted company. Clean and nice new cars!!! 5+.
Fantastic experience: Everything was handled very fast and very efficiently, had no troubles with the rental company after Indigo Car Hire mediation.
Fantastic experience: I have used Indigo for all my car hire needs for many years and they never disappoint. I have just returned from the UK where I hired a car through Indigo. It was slightly more complex than usual, hiring in central London and then returning to Heathrow but the whole process went smoothly from beginning to end as usual. I strongly recommend them.
Fantastic experience: From start to finish, the service that Indigo Car Hire provides is fast, efficient and very friendly. Any queries are dealt with immediately and I will continue to use Indigo for all my car hire needs.
Fantastic experience: Indigo Car hire was amazing from start to finish! They helped me book a last minute car hire that so many companies could not help with due to not owning a credit card! They were super attentive and helped once again when we needed to extend our car hire! Best experience hiring a car
Fantastic experience: I am very grateful for your excellent service. You have always made it easy to get what I want. I have been using your service for several years and I always feel secure and comfortable when dealing with you. I have had no complaints.
Fantastic experience: My second year to use indigo for car hire in France. I cannot fault them at all. Im based in Dublin. They answer the phone promptly and explain everything in detail and very clearly. Collecting the car was smooth and hassle free. Strongly recommend indigo.
Fantastic experience: Really helpful people! Matt in particular, who was extremely sexy as well as helpful, was very honest when it was cheaper to go direct and helped me greatly when I wanted a no deposit option. I'd highly recommend Indigo and Matt in particular.
Fantastic experience: Indigo Car Hire saved my holiday! I was not able to pick up a car I booked with another company, because I had only my debit card with me and did not realize I needed a credit card. Indigo Car Hire has the best customer service ever, the operator helped me to calm down and solved the situation very quickly - he found the perfect car for me, which I could take using the debit card (not easy to find I think) for a very good price given it was the peak season in summer + I needed it in 2 days. Everything was transparent, all of my questions answered fast, everything explained with patience and in a way I could understand even as a person with a different native language than English. This happened in 2016. This year I had another positive experience. I went to France and was thinking about visiting more places on the Riviera, but in the end I decided to cancel the booking and stay at one place. The whole communication was similar to the one I had before, only this time I used the chat. The operator was very friendly and helpful, I could cancel the reservation for free in the given time limit. In the end, when I changed plans and cancelled it, everything went the way I was explained before, so there were no fees and I could enjoy my holiday without any worries. I recommend this company and will use their services anytime I need a car. Continue the great job!
Fantastic experience: Second time we have used Indigo and once again the service was excellent. Cherie & the team were extremely helpful in helping us get the very best deal for our 3 week hire from Milan Malpensa. All the paper work was produced promptly and accurately and the pick up from Europcar was quick and hassle free. We will certainly use Indigo again.
Fantastic experience: I am happy to leave the most positive feedback for all of the employees at Indigo and Enterprise rent-a-car! I was delighted how friendly, polite, helpful and knowledgeable all of you are. From my very first enquiry through to returning the car at the end, all of the staff were highly professional and engaged with the customer. Very fast and dynamic, I got answers to my emails within minutes. At the end I want to thank Nikola Petrovic from Enterprise at Frankfurt Airport who personally made my rent-a-car experience one of the best I have ever had! Not having to have a credit card is just another benefit, amazing! Definitely highly recommended!
Fantastic experience: I am an under 25 driver so hiring a car is difficult but your telephone customer service was excellent in guiding me through the process and simplifying the hire. I was booked with Easirent at Cork Airport and despite the unusual look and location of their yard they were quite efficient and friendly. The hire was hassle free
Fantastic experience: Absolutely BRILLIANT Company !!! If, like me, You don't have a credit card and still need to hire a car at the best prices imaginable...Then look No further. They are now the only car hire company I would ever use. Fast friendly and exceptionally helpful. They always deliver & do their very best to take the worry out of car hire. Expensive Hire & Huge deposits are now a thing of the past for me. Thanks, Guys Paul & Melanie Rutherford #teamrutherford
Fantastic experience: Cannot thank Cherie Carter enough for all her help every time I have hired a car with Indigo. She always goes above and beyond and then some! Cherie even helped me in a huge way when I hired a car in the US recently, so I knew I had someone I could trust and get in touch with at any time. She really deserves some sort of award! Thank you Cherie, as always. Lisa Butterfield
Thanks Lisa :)
Fantastic experience: Best car hire in Leeds. Fantastic service quality cars good price. Highly recommended
Thanks Ryan, lovely to hear
Fantastic experience: I’ve used Indigo a few times over the years, having struggled to find car hire firms that accept debit cards as forms of authorisation for damage deposits, as hire companies always try and force people to use credit cards or carry out ridiculous background checks (Enterprise being the worst culprits for this). Indigo have always found suitable hires for me in the UK or abroad, including France and Romania, and no matter how short the notice, they’ve found a car in a suitable location at an affordable price. Their service is first class; they reply to initial email queries quickly, and arranging hires with them over the phone is a quick and easy process. If I have issues picking up the car (usually the hire car company refuses a debit card) Indigo will sort it out there and then over the phone. Their operators are always friendly and helpful, and have been every time I’ve used them. I wish that the big car hire companies would take a leaf out of Indigo’s book, and train their staff to be half as helpful as these guys.
Negative experience: We rented a car from them. They promised us that we won't need a credit card and can rent a car using a debit card. The conversation went well, they charged us and emailed us voucher, the voucher clearly mentioned we needed a credit card, they booked us with europcar which refused to give us car because we didn't have credit card. We called Indigocarhire, they refused to cancel our booking and refund our money. So basically we were left with charge on our card and no car. Their customer service is super arrogant and useless. It is a scam.
Hi Bhushan, Thank you for your above feedback, we are totally aware of the situation and have to say the feedback you have provided is factually incorrect. You called our office when you were at the airport and needed a car immediately, and was desperate to hire a car. We checked you met the requirements in terms of age / licence experience, all was correct. However in terms of your debit card, you have a NON UK debit card that was issued by a bank we had never come across before, we checked the card has embossed numbers / no Electron or Electronic Use Only which you confirmed was not the case. However as the car was urgently needed we advised we were more than happy to book the car, and to proceed to the desk before the arranged / booked time, if you had an issue due to your card to call back before the arranged time and we would simply cancel / refund in full. We explained very clearly if you called after the agreed collection time your booking would be locked in the system and a cancellation / refund would not be an option. You agreed. Upon collecting the car the supplier were concerned your debit card was a Visa Electron / Electronic Use only card, something we had checked in the initial call and assured this was not the case. You then called back after the arranged pick up time to request to cancel your booking, after been advised due to our system and restrictions this would not be possible. We then reached out to the branch manager as we could see you needed a car, and had no other options and also you had called after the cancellation period, and of course would not want you to lose the money you had paid. The manager agreed to supply the car arranged car after this discussion, so you did rent the car and were able to use the arranged / pre-paid reservation for your holiday. So the end result was you did rent the car, and hope you can see the actions taken were always in your best interest. Again sorry you are unhappy. Should you wish to discuss further my direct number is 0113 2899281 and email address is - [email protected] Kind Regards Cherie Carter Reservations Manager Indigo Car Hire Tel: 0113 2899281
Fantastic experience: I found the Indigo Car Service very smooth to use. I hold a Debit card and not a Credit card, and Indigo sales team is able to book the car I need in very smoothly. The price are right for the product and the person who speak too very gentle, something often difficult to find. So far I used this service three times, I very much looking forward for the next time :)
Leave your opinion about Indigo Car Hire:
Indigo Car Hire appears in the following listings:
Other travel agencies that might interest you


The Boat Co North


Joe Biggs - Personal Holiday Advisor & Jet2holidays Booking Agent - ABTA P7577


Phun in the Sun

Not Just Travel - Gill Matthews



The Grand Travel


Alqiblatain Travel & Tours Ltd

York Time Travel

Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.