
Hendersons Travel

Information about Hendersons Travel
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-13h, 13:30-17h
Knowledgeable and friendly travel agents on Hawick High Street offering holidays worldwide. Locally owned and operated.
Hendersons Travel: Reviews
Fantastic experience: I've been cooperating with the Henderson travel ladies for the past 13years ,they were arranging me all my trips including such exotic places like Madagascar and recently borneo ,never any problems ,always professional, polite, helpful ,friendly ,recommended to everybody to use their service ,thank you all loads ,obliged pawel wiatrzyk .
Thank you for taking the time to leave a review, Pawel, and for your very kind words about our service - it is much appreciated.
Fantastic experience: Very friendly and supportive.
Thank you for your review Ali - it's very much appreciated.
Positive experience: Went to the travel agents after receiving information about Seville, but it was closed. But thanks so much for sending the quotes, I will be in touch next year. Delighted to support local businesses.
Fantastic experience: Fantastic sorted everything out for me when the internet failed miserably. Friendly knowledgeable staff.
Fantastic experience: Booked here ... made everything simple to book thanks again
Thank you for your custom Brian and we appreciate you taking the time to leave us a positive review.
Fantastic experience: Just booked another holiday with Henderson’s travel. Great service with friendly staff. Look forward to booking with you again next year
Thank you for leaving such a nice review David, it is appreciated. Always happy to help.
Fantastic experience: Very helpful and friendly would book another holiday from there again.
Thank you very much for taking the time to leave some kind feedback. We were delighted to help.
Fantastic experience: I had great service from everyone In hendersons they helped me Book a surprise holiday for my friends 60th birthday they done everything down to booking The long stay carparking at the airport.they kept me updated with any changes.it took the stress away from me. well done ladies.everything was just perfect thank you.i will be back x
Thanks for your kind review Cathy - delighted we were able to help with this special occasion.
Fantastic experience: Travel plans / flights to South Africa for a family party of 8 were interupted by Covid and rearanged from October 2020 for October 2021. In the interim Hendersons severed links to Barhead Travel (who were therefor our original agents. As October 2021 approached it was obvious travel to Soutn Africa would be problematic so we asked Henderson travel to enquire about refunds. in August. I completely understand the problems facing the travel industry but a "refund" was agreed. Despite the booking no longer being under the remit of Henderson Travel (and therefore not gatting paid anything) Director, Richard Webber took personal responsibility and undertook to help us obtain our refunds. Over 6 months larer - we finally gor the last refund today.- thanks in no small part to Richard's patient pressing on opur behalf. Your efforts on our behalf (coming on top of the excellent service from the team over many years in booking various trips for us and family members,) is very much appreciated.
Many thanks for the review Graeme - we were very pleased to help.
Fantastic experience: Very helpful and knowledgeable. Always so helpful x
Thanks for taking the time to leave a review Gail - much appreciated.
Fantastic experience: Friendly staff, always willing to help
Thanks for the positive feedback, Lee - much appreciated.
Positive experience: Henderson's travel in hawick is the worst customer service I've ever come across once they get your money they don't want to know you especially Kelly so sarcastic she's more interested in her commission than her customers just received letter stating they no longer act as an agency for barhead travel and basically get in touch with them they took my money it should be them refunding me to£1,800
We were sorry to read your review, Graeme. We were unaware that you weren't satisfied with the service you had received. We work hard to maintain high standards of customer service and would have welcomed the opportunity to address any concerns. Having reviewed the correspondence, the option of a full refund was offered when your holiday was cancelled due to Covid-19, but this was declined in favour of rebooking for new dates. Since then, we have liaised with Barrhead Travel at your request to have the new booking cancelled and refunded. We understand you are happy with this resolution. Thank you.
Fantastic experience: Great help when booking a holiday
Fantastic experience: Great service, fantastic holiday booked
Fantastic experience: Always great deals available and staff so friendly
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