East West Travels
Information about East West Travels
ST4 2EX, Stoke-On-Trent
Opening hours
- sunday: (closed)
- monday: 10h-18h
- tuesday: 10h-18h
- wednesday: 10h-18h
- thursday: 10h-18h
- friday: 10h-18h
- saturday: 10h-15h
Our comment from TraTraTravel UK about East West Travels:
East West Travels is a premier travel agency specializing in personalized Umrah and Hajj packages, known for their exceptional customer service and commitment to making spiritual journeys truly memorable. With a dedicated team led by Brother Khuram, they ensure that every aspect of your trip is meticulously arranged, from flights and hotel accommodations to ziyarats and transport.
Positive Aspects:
- Outstanding customer support available 24/7, providing reassurance and guidance at every step of the journey.
- Well-organized packages that cater to individual needs and preferences, including bespoke options at competitive prices.
- High-quality accommodations and punctual transportation, creating a smooth travel experience.
- Knowledgeable guides who enhance the spiritual journey with informative zayarats in Makkah and Medina.
- Clients appreciate the attention to detail, from check-ins at hotels to local insights and recommendations.
Areas for Improvement:
- Some feedback highlighted a desire for clearer communication regarding changes and travel arrangements.
- A few clients felt that more could be done to address the needs of travellers with disabilities, suggesting tailored packages that accommodate any specific requirements.
Overall, East West Travels comes highly recommended, with numerous satisfied customers praising their professionalism and the ease of the entire process. Whether you are a first-time pilgrim or a seasoned traveller, their team is dedicated to ensuring your journey is both spiritually fulfilling and stress-free.
East West Travels: Reviews
Fantastic experience: We recently completed our very first Umrah, and choosing East & West Travel was one of the best decisions we made. From start to finish, their customer service was outstanding. Every taxi transfer and every ziyarat was perfectly on time, which made the whole trip smooth and stress-free. What stood out most was the constant support — whenever we had a question or needed guidance, someone was always available and ready to help. As first-time pilgrims, this reassurance meant a lot and truly enhanced our spiritual journey. Overall, East & West Travel delivered exceptional service and made our first Umrah a memorable and peaceful experience. We would highly recommend them to anyone planning their pilgrimage.
Fantastic experience: Kay malik was my family's agent he's service customer care and after care was absolutely that are a reputable well established company offering good value for money
Fantastic experience: This is the place to get your Umrah and Hajj package from. Couldnt recommend this place enough. Professional, time management and prices all spot on. Everything was provided on time without delay. Issues were resolved and had a stress free trip which is needed when going abroad.
Fantastic experience: Bhai thank you great experience for someone going Umrah since 1996, from the get go, clear communication from the start, the ground staff in Saudi from picking me up from the airport to having someone checking-in for me, to experience guided tours both Makkah and Medina and finally the final trip to the airport. Big shout out too Khadim and Mamoo
Fantastic experience: Although we did not go as part of a group due to dates not aligning. Khurram bhai created a Blake package for us. Khurrum bhai was very helpful and was contactable 24/7 throughout our stay whenever we needed any help. He also provided the package at a very good price. He gave really helpful advice and insight when it came to choosing hotels ect. I cannot praise khurram bhai and his team enough on their professionalism and helpfulness. Will definitely be recommending to friends and family.
Fantastic experience: It was my first time going umrah after 10yrs. Khuram bhai was amazing and helped my sister plan the trip. From airport transfers to ziyarata, we had nothing but a 5 star service. Thank you so much.
Fantastic experience: Most definitely would recommend . Such amazing service and Umrah went beautifully. Everything ran smoothly and was organised well. Special thank you to brother Khuram who helped arrange everything.
Fantastic experience: Had the best experience alhamdulillah,booked with brother khurram with great support and advice from him, went with brother haji ghalib for umrah, very good support from him it was like going with family and thanks to all the team
Fantastic experience: Brilliant service from Khuram and the team, support and updates were provided along the way, hotels were amazing both in Makkah and Medina,very informative zayarat in Makkah and Medina, such a beautiful ummrah trip, thank you so much
Fantastic experience: After hearing glowing reviews from family members I decided to go with brother Khuram with my family's first Umrah planning - and I can see why East West Travels are so highly recommended! The whole process was smooth and we were kept well informed the whole way through. When arriving in Saudi we hit a few potholes and brother Khuram and his team went above and beyond to keep us supported and heard. I cannot thank each and every one of the team enough for how wonderful our experience has been with them and would 100% recommend for anyone thinking of going with East West Travels. May your business always be full of risq and barkat for all you do 24/7 for your clients - can't wait to travel with you again Insha'Allah!
Fantastic experience: We would like to say Khuram has arranged our Umrah journey smoothly and all transportation to and from the airport and ziyarats both Makkah and Madina was arranged on time. We pray for Khuram for a success in his life. Jazakallah khair
Fantastic experience: We have used East West travels before, and we were very pleased with the price and the service we got. In April, we travelled with brother Khuram and his group for Ummrah again. From the initial moment, we got in touch with him, till we got back home after performing umrah brother Khuran delivered on his promise. He set up a WhatsApp group where he made himself available to the group 24 hours a day. He met up with us at the airport, ensuring everyone got checked in ok, then had sorted out out check in at the hotel, with the keys waiting when we got there. We were all taken to the Ziyarats as promised .He even paid attention to detail by texting us the WiFi password to the hotel. He recommended the best place to purchase the dates from, which were very good quality, my family and friends loved them. Each need was met, without us having to ask. I would like to add, another member of his team, brother Ghalib was equally helpful We definitely would like to use East West travels again, and I would recommend it to anyone who wants a hasslefree Umrah.
Fantastic experience: 17th April....Everything went as planned and we had a very smooth spiritual journey. The tour guides in Makkah and Madina who took us on ziyarahs were very knowledgeable. Thank you. I would however like to say that if anyone is planning of travelling with a disabled child or parent who is a wheelchair user please do consult Khurram before hand and make him fully aware of what the needs and requirements are so that a tailored package can be put in place. My mother was not able to use the given transport the minute we arrived at the airport as she has Osteoporosis and she can't climb stairs so we had to use private transport throughout out stay in Saudi. Also the hotel rooms were not good for a disabled person who has bad knees or lower back problems as the toilets are low and no standing aids were available. It was very difficult but Alhamdullilah my mother managed but would like to make others aware of this. The hotel management did say that if at the time of booking you ask for a handicap bathroom that will be more convenient for a disabled person please do check with Khurram. Thanks
Fantastic experience: Was my first umrah I loved the experience they were so nice
Positive experience: Staff are respected, kind doing there best, have good intentions, To improve I recommend: Customer focus know your customers individually language barriers covered Communication needs to be clear and ensure the people are aware of any changes before the visit, during and after. As first timers I felt was not given the dedication we required for our first Umrah. Kids felt left out as no English translation in ziarats. Ziarats felt a little rushed Journey from Mecca to Medina in coach was dull no naats or spiritual lift. Coming back the journey was long should be made clear the changes of aeroplanes etc as not everyone was sure how it would work out as thought it was direct. Thanks. Would recommend as felt safe and well in this team
Fantastic experience: It was our first ummrah from the start we was nervous regarding the travel and ensuring that everything was done correctly. My friend had previously gone with East and West travels and recommended. And I totally get why she did the support, advice and the journey alhumdilliah was so blessed. Before the journey the team helped to provide us with a lot of knowledge as a family we was nervous about Mum due to health but all information was provided to ensure that Mum was comfortable. Even whilst in Saudi the team looked after the whole group as the communication was fantastic, all questions and information was shared promptly. We did all the Zayirats and travel from Mecca to Medina the group catered towards the needs of everyone. Shall be planning another ummrah inshallah with the whole family with East and West travels. Khurram, Haji Guliab, Mamo and the travel guides both in Medina and Mecca were all very supportive and helpful.
Fantastic experience: Last year, went to Hajj with East and West Travels, and the experience was absolutely brilliant. They looked after me, my family, and friends really well from start to finish. The transport, facilities, and food were all excellent, and communication throughout the trip was clear and helpful. They even took us to visit extra places, which made the experience even more special. I would highly recommend East and West Travels to anyone looking for a well-organized and caring Hajj group. Thank you for making our journey so memorable! Thankyou Khuram & Team
Fantastic experience: Just came back from my umrah trip and it was 10/10 my first time and it was lovely khuram and haji Ghalib both looked after me and my family inshallah will be going again with this group really recommend this group
Fantastic experience: Thank you to Khuram for his expertise and understanding throughout the trip. I went with my wife and was concerned initially whether we would be okay 'by ourselves' but this concern wasn't an issue at all once we were there. The process of performing Umrah was well explained and questions addressed where required. Overall the experience was great. I would recommend East West Travels.
Fantastic experience: Have used East and West Travels through brother Khuram twice now. Each time Khuram helped us create a bespoke package with very reasonable prices and top hotels. All ground transports, visas, guides were all included in addition to staff who remained contactable 24/7 if anything were to happen and assistance was needed. Have not travelled as part of a group with Khuram due to dates not aligning with myself otherwise would have definitely booked as part of his group packages. What you see is what you get with Khuram and his team as they don’t mess you around nor charge extortionately and are always willing to help and go the extra mile. Would definitely recommend for both group and bespoke packages.
Fantastic experience: Just came back from my Umrah and alhamdullilah my family and I had the best experience because of East West Travels. The hotels were amazing, ziyarat in both Makkah and Medina were very good and we were even provided with a tour guide as requested. Everything went very smooth and they kept in contact throughout the whole trip. Definitely recommend, thank you.
Fantastic experience: I had a 10/10 experience booking my umrah. The package was tailor made how we wanted it and well within our budget. Everything went smoothly Alhumdilah. We booked with Khurram and the customer service couldn’t have been any better, will definitely recommend you and use again in the future In Shaa Allah.
Fantastic experience: Even though we didn’t go as part of a group, brother Khurram sorted the whole trip out for me and my family, from booking the flights, transfers and ziyarah’s at a great price. He provided us with a guide to help us with our umrah. He had people on the ground available to help us with anything at anytime. Overall a great experience would definitely recommend using brother Khurram and his staff for umrah or hajj trips. Jazakallah
Fantastic experience: Recently travelled with East West Travels, I found them to be very professional and knowledgable, I took my family to Umrah late December 2024 and found everything well organised and Alhamdullilah everything well really smoothly thanks to the ground management team. Jzk for all your help .
Fantastic experience: Thank you to Naveed bai, Haji Ghalib sahib and all of your team members. All of you helped us greatly in Saudi Arabia and everything went smoothly. I highly recommend East West Travels for everyone who is looking to travel and perform Umrah as your trip will be planned very well thanks to this company.
Fantastic experience: I didn't travel with East West Travels, but met the team in Makkah for advice whilst i was there in December 2024 following a bad experience with my own agent. Excellent service, brilliant staff, very friendly and considerate. A friend travelled with them and was also very complimentary. Highly recommend these guys.
Fantastic experience: I travelled first time with this company and everything was on point from the start. The transport provided from Bham to London was on time and efficient, when we got to Jeddah airport and on to the coach the staff had our hotel room keys ready. The hotel was clean and comfortable. The staff were always available when I needed them and always answered all my questions and provided an excellent customer service. Highly would recommend booking this company for Umrah as they don’t compromise on quality service (ماشاءالله)
Fantastic experience: We would like to thank brother Khuram for sorting all of our booking out and for all the help and support he provided throughout the whole process of our trip, making everything simple and straightforward. We were given contact details for people in Makkah and Madinah, who were there to assist us with anything that we needed, making the experience a lot more pleasant and easy. We would happily recommend this company for Umrah as they go above and beyond to make the blessed journey comfortable and easy, and would use them again.
Fantastic experience: East West Travels are the best when it comes to Umrah packages. I am from Bradford but chose East West Travels over the local agents in Bradford. Khuram arranged everything from start to finish for our tailor made Umrah package. He gave us the best prices & top package deals. The customer service was 100%. Thanks to the East West Travel team members who are working on ground in Makkah & Madinah. You guys really made it easy for me & family on our "private" package. Thanks again & will deffo be using again!
Fantastic experience: Our family of eight recently went for Umrah, and we had the privilege of booking through East West Travels, organized by Khuram. From start to finish, the experience was truly exceptional. Khuram arranged everything seamlessly, including flights, hotels, ziyarats, and all internal travel. Our journey started in Makkah, where we stayed at the Anjum Hotel—an excellent choice with comfortable rooms and a delightful breakfast buffet. The same high standard continued in Madinah at the Thaiba Hotel, where we also enjoyed a well-prepared buffet breakfast every day. The attention to detail and dedication from East West Travels made this spiritual journey stress-free and memorable. Khuram’s organization and customer service were outstanding. Every aspect of the trip was carefully managed, ensuring our comfort and satisfaction throughout. I highly recommend East West Travels for anyone planning their Umrah. Their professionalism and quality of service exceeded our expectations, making our pilgrimage an unforgettable experience. Thank you again to Khuram and the entire team!
Fantastic experience: I would 100% recommend going Umrah with East West Travels. My package included flights, accommodation, tours in both Makkah and Madinah and all ground transport for around £1025 per person for 10days. Our entire journey from booking to landing back home was seemless so a huge thank you to everyone involved in the process. May Allah bless you all
Fantastic experience: JazakAllah Hair my brothers from East West Travels. Amazing service, 5 Star Hotel, Coaches booked. Thank you brothers, May Allah reward you for all your hard work.
Fantastic experience: Very knowledgeable and professional
Negative experience: Do not book with these people charged us over 15k and did nothing but mess us around the whole trip. Whole business is a scam they profit off good hearted people who come to the holy land with clean intentions.
Negative experience: Unpleasant
Fantastic experience: MaShaAllah excellent packages and customer service, first time going for Umrah and couldn’t have asked for a better experience Alhamdulillah.
Fantastic experience: Hello my name is Faheem and my umrah experience was absolutely amazing all thanks to Khuram Saab and yasir Saab and a special thanks to hafiz rafaqat
Fantastic experience: Would highly recommend east and west travels. I’d like to thank Khuram and the team, you have been very supportive and amazing throughout our journey. It has been a smooth experience and I will definitely travel with you again InshaAllah
Fantastic experience: Completed my first Umrah with East West travels and alhamdullilah it was amazing. Everything was made easy and stress free and the group leaders were amazing. Will definitely booking again in’sha’allah.
Fantastic experience: Salam, if you are thinking of going Ummrah, East West Travels is the perfect group to go with. From updating us on any news as soon as he got it to effienctly answering my enquires whenever i phoned. Bhai khuram was brilliant. Really welcoming and has so much experience there is no worry that something can go wrong. The Hotels chosen were clean and spacious. The best thing about both Makkah and Medina hotels was that it was near about a 5min walk to go to the mosques. Overall i really appreciate bhai Khurams politeness and the experience he brings to the table makes anyone going with him stress free. Will definately be booking with East West Again. Thank you Khuram Bhai!!
Fantastic experience: Salaam. Alham du lillah what an amazing ramadan 2024 experience booking through Brother Khuram once again. From start off umra booking and journey brother khuram delivered 101% professional service dedication and commitment and made sure pilgrimage went fulfilling and smooth . in sha allah will be booking again soon. Upto 90 off my relatives have booked thru Brother Khuram within last year and always praise him for umra packages and his support throughout . Mamu is a legend and a big salute out to him aswell. Regards ... Nasa
Fantastic experience: Salaam, just wanted to say jazakalllah for such a lovely experience. First time coming to Saudi and you made it so easy for us from the flights to the hotel to the ziyaraats and everything in between, Alhamdulillah. Can’t complain about a single thing. Inshallah will definitely be booking with you again Khurrum
Fantastic experience: Amazing and helpful team, came with a family of 8 and didn’t have to stress about a single thing, will definitely book again inshallah
Fantastic experience: Just a quick msg to Khuram bhai specifically. A massive thank you from me and my family for making our whole Umrah journey so easy, and for always being available whenever we had any queries. We cannot fault anything from the journey, to the guides, ziyarats and everything in between. May Allah swt bless you abundantly in your rizq and allow you to continue doing a great job.
Fantastic experience: SubhanaAllah the best umrah! Group was very organised & communicated throughout trip. The leaders made us feel at ease and ensured we were ready for our visit to makkah & madinah. Hotels were very good, was so impressed, so close to haram, very convenient. Definitely recommend this agency!
Fantastic experience: Thank you your tours made my journey to macca and madina beautiful, ur group will be in my duas well worth your prices made me and my family welcomed. Thank you see you when Allah wills me to book with ur self's again.
Fantastic experience: Alhamdullilah travelled to saudi in February 2024. Brother khurram has been amazing Alhamdullilah if it wasn't for him I wouldn't have been able to go, from sourcing me tickets to making me feel comfortable as I was travelling alone to completing ziyarat & getting back to the UK safely. Brother khurram was always available at hand to answer any questions and queries. Thankyou brother for all your support and thankyou for supporting me in completing all the charity work whilst I was out there. May Allah swt bless you immensely
Fantastic experience: Slaam hope you well just want to say a very big thankyou to khuraam for all your support during our journey to perform umrah in feb 2024 ,the package u provided was perfect the direct flight from bham to jeddeh and the hotels hilton convention in mecca and al haram in madina both were amazing and so close to the masjid the private transfers were also very good.i can not complain about anything.Even though we didn't go as a group u was always there to answer any questions I had and am sorry for doing you head in at times lol.once again thanks so much for a amazing service.will recommend you to my family and freinds.Even though I havent met u in person I must say your very humble and kind may Allah swt put so much barakah in your business ameen
Fantastic experience: Mashallah very good umrah packages and excellent customer service. Definitely worthy of using again
Fantastic experience: Travelled 4 times with Brother Khuram to umrah alhamdulilah all 4 experiences were the best very well top presented man may Allah swt bless brother Khuram, I highly recommend booking with brother khuram. BEST UMRAH AGENCY EVER
Fantastic experience: I recently had the privilege of embarking on an unforgettable Umrah journey with Khuram East West Travel, and I must say that the experience exceeded all my expectations. From the moment I contacted the agency to inquire about their services, I was met with exceptional professionalism and efficiency. The staff at Khuram East West Travel demonstrated a deep understanding of the spiritual significance of Umrah and went above and beyond to ensure that every aspect of my journey was meticulously planned and executed. One of the standout features of my experience with Khuram East West Travel was the personalized attention and care that I received throughout the entire process. From assisting with visa applications to arranging accommodation and transportation, every detail was taken care of with precision and thoughtfulness. The team at Khuram East West Travel exhibited a profound dedication to ensuring the comfort and well-being of their clients, making me feel supported and reassured at every step of the journey. Moreover, the quality of service provided by Khuram East West Travel truly set them apart. The accommodations arranged for us were of the highest standard, offering a peaceful and serene environment conducive to reflection and prayer. The transportation services were punctual and reliable, allowing us to navigate the busy streets of Makkah and Madinah with ease. Additionally, the knowledgeable guides provided by the agency enriched our experience by offering valuable insights into the historical and spiritual significance of the sacred sites we visited. Overall, my experience with Khuram East West Travel was nothing short of exceptional. The agency's commitment to excellence, attention to detail, and unwavering dedication to customer satisfaction truly made my Umrah journey a memorable and spiritually enriching experience. I wholeheartedly recommend Khuram East West Travel to anyone seeking a truly transformative and well-organized Umrah experience, and I am grateful for the opportunity to have embarked on this journey with such a reputable and reliable agency May allah bless you with loads of rizq and barkah brother khuram❤️ Experience of a life time
Fantastic experience: We went on our First Umrah with East West Travels, as it was our first time we were a bit apprehensive. But we need not worry. every accept of our experience was pleasant, from departure to landing both ways whilst in mecca and medina. Staff are very friendly and approachable at any time. Rest assured you we will not be dissatisfied.
Fantastic experience: East West travels was recommended to us by some relatives, who had been taken for Umrah by brother Khuram. So in February we decided to go for Umrah and a short stay in Pakistan. Brother Khuram costumised a package for us, that not only was at a very competitive price but also gave us amazing service. Even though we did not travel with him, he still made himself available to us 24 hours a day. We pray that Allah gives him Barakah in his earnings, and success in whatever he does. In Sha Allah we hope to have many more dealings with him in the future and would definitely recommend East West travels to anyone else who is planning Haj or Umrah.
Fantastic experience: Allhamdullillah travelled with this company for ummrah, what a great experience, brother khuram went above and beyond to look after us, highly recommended excellent service and very affordable package's, and also on hand 24/7, jazkhallah brother khuram for making our ummrah experience .
Fantastic experience: Allhamdulliah Been with brother khuram 3 times now what a beautiful experience vip coaches very nice hotels right next to the haram can’t ask for more. Very helpful. Keep up the great work khuram
Fantastic experience: Assalamalikum mashallah it's was my first time to go umrah....going with this group was amazing g brother khuram was amazing...the guide for teaching us how to do the umrah he was amazing explained everything in order...not 1 complain...mashallah mamoo was amazing he stayed with the group...mashallah from start to Finnish 10...10...inshallah If Allah swt give me the will again with deffo go with brother khuram again jazakala for the support...
Fantastic experience: Mashallah brother Khuram I just want to say thank you very much for helping me start to finish with all information and answering my questions I was a bit worried at start as it was my first time going for umrah and on my own but the way you organised it mashallah I was really happy and it just made my life easier may allah bless you with more happiness and success ameen, Allahumdillah we had a great lovely group which were very supportive and helpful too the best group I had which helped me in loads of way may allah accept everyone umrah and bless them all ameen ❤️ once again brother thank you so much honesty always in my duas and in sha allah will definitely book with you again Jzk brother. Oh yes I can’t forget my Mamu Isaac great helper ❤️ Jzk thank you brother for everything.
Fantastic experience: Great experience Alhamdulillah brother Khurram was very helpful and supportive throughout and responded quickly to any questions, and was available whenever we needed anything. everything was well organised, definitely recommend. JazakaAllah khair
Fantastic experience: We couldn’t have asked for more on this umrah trip from the East West Travels team. It was a life changing experience and one we will never ever forget and your customer service was impeccable from start to finish. Very very much appreciated. Our cousins are travelling with you in Feb and I’m sure they will have as much as a rewarding experience in sha Allah May Allah bless you with so much barakah in your business always and may he reward you for all your efforts, Ameen
Fantastic experience: Mashallah khuram brother done is good inshallah we travel as a team again
Fantastic experience: Had an amazing experience during umrah. Brother khurram made sure we all had a great experience. He dealt with all our queries and issues promptly. Brother went above and beyond to help us when we faced issues. So grateful for all his help. Highly recommend going umrah with them. Thank you may Allah swt bless you all with happiness and more success. Ameen
Fantastic experience: Asalaamualaikum Brother Khuram I Hope you are well and in the best of health. I just wanted to take this opportunity to thank you profoundly for managing our Umrah Trip during November. I knew it wouldnt be easy travelling with mum in a wheelchair, but you planned everything perfectly. I didnt have to worry about plane tickets, visas, zayarats or any of the ground travel. All the vehicles you provided were air conditioned and spacious and i couldn't have asked for a more comfortable experience. Both hotels (Emaar Grand, Makkah & Al Ritz Madina) were excellent in quality and well positioned. We had a few housekeeping issues which were obviously out of your control, but even then you managed to somehow resolve them from the UK. We even had our own Umrah Guide (brother Bilal) may Allah Azzawajjal reward him who walked us through the whole Umrah process. You answered every one of my queries and i found you very knowledgable. I honestly couldnt have asked for a better managed and priced trip. May Allah Azzawajjal bless you immensely for the work you do in taking people to the blessed lands and grant you more barkat in your work. I will definitely be recommending you to all my friends and family. Thank you once again from me and my family and plenty of duas. Jazaak'Allah Khair brother Khaliq
Fantastic experience: Excellent service and experience … khurram and his team couldn’t have been anymore helpful … I was a little anxious taking 5 elderly people with me on my own but the team were always contactable 24 hours to resolve our problems and very patient and understanding. Khurram is a very honest and decent person and has a great team on the ground in Saudi. He was always my first point of contact whether it was an issue or just a general observation or concern. Also Special shout out to these 3 people … Bilal who was our umrah guide and completed both our umrahs with us … he was with us every step of the way and my aunties wished to touch Kaaba sharif and he fulfilled that too. Isaac mamu - who literally dropped everything and took us back to the airport as we had lost one peice of luggage with my dad’s medicine in it … he was kind enough to ensure we got food for us and family on the way back too. Rauf Bhai was always on hand and between Khurram and Rauf Bhai you were able to resolve challenges quickly and calmly
Fantastic experience: Our recent Umrah journey with East West was a standout experience. Khurram's service was top-notch, especially in how he looked after my wife and I - as we are an elderly couple. What set this journey apart was the personal touch. Khurram took the time to customize our package, even booking different hotels to ensure our comfort. This made the whole trip stress-free and tailored to our needs. Regardless of the amount of requests we had, Khurram was always prompt with his responses and never made us feel we were asking for too much. Logistics were smooth, thanks to Khurram's leadership. This meant we could focus on the spiritual aspects of our blessed journey without worrying about the nitty-gritty details. He was there from start to finish, and was never more than a phone call away. This was our second journey with East West, our first was in December of 2022 and our latest was in October of 2023. In a nutshell, our Umrah with Khurram was a meaningful and hassle-free experience. If you're looking for a pilgrimage that's both personalized and spiritually enriching, I'd highly recommend this group, and in’sha’Allah if we are ever called to the house of Allah again, we will certainly go with East West.
Fantastic experience: Maashaallah, another well organised umrah trip. This was the third time travelling with yourself, as always you took care of all the hassle so that we could devote our time to ibadat. The direct flight and the 12 day duration was perfect, this enabled us to perform additional umrahs from masjid aysha and masjid jurana. The ziyarats were well organised including the trip to the date market. We look forward to our next trip.
Fantastic experience: Fantastic service by East West Travels! The management team definitely looked after us and made our experience so effortless and comfortable. Will 100% travel again with East West Travels :)
Fantastic experience: Very helpful staff . I got a very good deal Will definitely come again
Negative experience: NEVER BOOK WITH THEM......WORST EXPERIENCE EVER!!!!
Fantastic experience: Alhamdulillah we performed our umrah with East West travels Dec 22. It was amazing experience with family a memorable Journey. Jazak Allah to East West Travels Especially Brother Khuram for the Excellent organisation whilst on our umrah Journey. Brother khuram was always available to offer advice, guidance and support when needed. The Ziyarats they organised were very Informative in learning the Islamic History. Alhamdulillah my children gained a lot of knowledge. I would highly recommend to anyone wanting to perform umrah with East West Travels. May Allah bless East West Travels more success in their work and reward them Immensely for their efforts especially Brother Khuram.
Fantastic experience: Asalaamu alaikum My family and I would like to thank east and west travels for their services. Its been wonderful going to Umrah with a group of lovely people, its made our umrah experience more enjoyable. The team leader Haji Ghalib has been very helpful and informative. The tour guides were very good explaining the background information which gave us knowledge and understanding how Islam began. We will highly recommend east and west travels to our friends and relatives who plan to go for Umrah. May Allah bless the entire team and give all of us another opportunity to go again very soon, ameen.
Fantastic experience: Excelente
Negative experience: Terrible experience with this company very unprofessional umrah hotel was terrible told us it was 5 stars mould in the bathroom of the hotel no wifi, took us 8 hours coach journey to get to madinah was told by travel guy it would take 4 hours was better off taking train which would have took 2 hours wasted a day in travelling, group leaders were no where to be seen, this travel agency is a joke, just set up to make money and not accommodate there customers, would definitely avoid at all cost better off booking umrah your self will work out cheaper and better hotels.
Fantastic experience: Great Reliable services.
Fantastic experience: Alhamdulilah performed umrah. East west travels were proactive throughout. From booking to reaching Saudi Arabia and returning back to UK. Fantastic team members in KSA who look after you very well. Thankyou to the whole team. May Allah bless you!
Fantastic experience: Very good service.
Fantastic experience: Great service. Money recived same day
Fantastic experience: Amazing Service, going out of their way to source a flight. Highly Recommend - Price is Very convenient!
Fantastic experience: Good service
Fantastic experience: Best customer service
Fantastic experience: Best Service
Positive experience: Good ppl
Fantastic experience: Great people with Great service. May Allah give you more
Fantastic experience: Great service and price
Positive experience: Good service needs to pick up on customer service
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