
Blue Bay Travel

Information about Blue Bay Travel
Opening hours
- Monday: 9:00 AM – 8:00 PM
- Tuesday: 9:00 AM – 8:00 PM
- Wednesday: 9:00 AM – 8:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 9:30 AM – 6:00 PM
With over 80 awards under our belt we're experts in our field; we really know our stuff and no-one offers a more personal service.
Between us we've travelled the globe and with brains crammed full of expert destination and resort knowledge, our Personal Travel Advisors remain at the forefront of the industry, leading the way.
We're not the boring, suit-wearing Travel Agents from days of old... we're agents with a personality. We work hard, love a good laugh and relish being that little bit different.
Our comment from TraTraTravel UK about Blue Bay Travel:
Blue Bay Travel is renowned for its exceptional customer service and competitive pricing, making holiday bookings a hassle-free experience. Customers consistently praise the helpfulness and professionalism of the staff, ensuring that all inquiries are addressed promptly and clearly. Many guests have noted how easy it is to book their dream vacations with just a call, highlighting the efficient booking process and willingness of advisors to find the best deals for their clients.
Some key positive aspects include:
- Friendly, knowledgeable staff who provide thorough explanations and support.
- Competitive pricing that often beats competitors.
- A seamless booking experience, with quick responses to inquiries.
- Special mentions of various advisors, such as Naomi, Kevin, and Tamzen, for their outstanding service.
While the majority of experiences have been overwhelmingly positive, a few customers have expressed concerns regarding pricing discrepancies and lengthy call times. However, these isolated incidents do not overshadow the overall satisfaction expressed by many returning customers.
In summary, Blue Bay Travel is a trustworthy option for travelers looking for a reliable travel agency that prioritizes customer experience and value.
Blue Bay Travel: Reviews
Fantastic experience: 2nd booking with Blue Bay. 1st time was so easy and everything was exactly as described. Good prices and good service.
Fantastic experience: Just booked a holiday to Togago next March. The whole experience was good.The holiday rep was very informative and noted all details as well as offering choices for private transfers at a competitive rate. Looking forward to writing a review next year.Thank you Lee Cousins.
Fantastic experience: Very happy with the service Blue Bay Travel provided.
Fantastic experience: I used Blue Bay for our 'special' holiday last year, and everything was amazing, so naturally returned to Blue Bay this year as we realised we could get an amazing holiday with them for less or the same money than the run of the mill holiday provided by a high street travel agent.
Fantastic experience: Thank you to Carol who was very helpful during the booking process. Hope the holiday runs as smoothly!
Fantastic experience: Very professional and to the point.
Fantastic experience: Good help given and all questions answered by Lee Thankyou
Thank you for your lovely feedback on Lee, he is great isn't he? We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday. Many Thanks, Martyn
Fantastic experience: Someone got back to very quickly even at 2147 at night.great communication and easy to amend
Thank you for your lovely feedback on your service received from us We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. If there is anything else you need just let us know. Many Thanks, Martyn
Fantastic experience: Excellent customer service from Jaqueline Jones, very patient, helpful and polite. Beat the quote that I had previously seen. Will definitely book Via Blue Bay Travel in the future and recommend to others.
Thank you for your lovely feedback on Jac, she is great isn't she? We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday. Many Thanks, Martyn
Fantastic experience: Good experience so far in booking holiday online and then receiving a call soon afterwards to check booking. All booking confirmations received within 24 hours of the booking.
Thank you for your lovely feedback. We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday. Many Thanks, Martyn
Fantastic experience: Large choice of offers available, booked an online subscriber special offer which was a great price and can't wait to check it out. Thanks BBT for making the process so smooth and look forward to posting a 5* review of our holiday next year.
Thank you for your lovely feedback on your experience, we are honoured! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday. Many Thanks, Martyn
Fantastic experience: I've had 4 amazing holidays with blue bay travel this year all have been exceptionally great value for money, I've recommended them to all my friends, thanks guys keep up the good work
Thank you for your lovely feedback on your experiences, we are honoured and thrilled to be part of so many happy holidays! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Here's to many more incredible getaways! Many Thanks, Martyn
Fantastic experience: Such a positive booking experience! Paula ( who was the agent who dealt with my booking) was such a pleasure to work with. She handled my transaction very well, and sorted out a couple of issues for me promptly, friendly and kindly. With good humour too. Because of the way that she treated me, and interacted with me, I would have no hesitation in booking through Blue Bay Travel again, and I would highly recommend that other travellers did the same too. Thank you, Paula, you were a star.
Thank you for your lovely feedback on your experience with Paula, what a gem! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday. Many Thanks, Martyn
Fantastic experience: Spot on service. All round there and happy to help
Fantastic experience: I was really pleased with the help I got booking my holiday,it seemed like nothing was too much trouble,I got a fabulous deal and definitely a 5⭐️ service thanks Blue Bay travel
Thank you so much for your lovely review and kind words about David! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Holly
Fantastic experience: Always a great experience with Blue Bay Travel. So helpful and friendly.
Fantastic experience: The holiday agent Carol Black was extremely helpful and booked our holiday with ease and answered all our questions very professionally.
Thank you for your lovely feedback on Naomi. We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure Naomi will be thrilled to hear your lovely words. Many Thanks, Sophie
Fantastic experience: Although had heard of Blue Bay this is the first time we have seriously investigated their offerings. What have we been doing! Their prices knocked all competitors out the park. Decided our destination (St Lucia) and hotel and proceeded to book. Was called by Jodie to finalise our booking, who was very friendly whilst remaining professional. Explained various aspects required regarding our booking and we paid our deposit there & then. Hopefully all will go as swimmingly as so far and for the completion of our holiday. Thank you Blue Bay and especially Jodie.
Fantastic experience: Booking was a breeze, customer service. Lovely and very professional. Answered all my questions without being passed to other departments, would recommend and i will book though Blue Bay travel again Great price, great cus service,
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Super smooth process. Sent quotes and was given a follow up call by Jacquline. Can’t be beaten on prices. Saves so much on a like for like holiday with TUI. Will definitely use Bluebay Travel and recommend too.
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: Great communication from Naomi who dealt with my questions very quickly and found alternative flights to suit our requirements. Really friendly and efficient
Thank you for your lovely feedback on Naomi. We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure Naomi will be thrilled to hear your lovely words. Many Thanks, Sophie
Fantastic experience: I've just returned from a holiday in mexico organised through blue bay. I knew nothing of them before having found them on line, and I have to say, from start to finish, they have been excellent. We had a couple of minor teething problems in the beginning, which they dealt with very efficiently. The customer service is second to none. They listen and explain everything very professionally. Your never held on the phone for ages, and all the staff are friendly attentive and helpful. And always give you the opportunity, to go back to them if required, and that instills confidence. Yes, I do recommend them, and will definitely use bluebay again. My holiday was everything I hoped for. Thanks
Wow, thank you for your wonderful feedback. We're so pleased you had a fantastic time away in Mexico and your experience with us was stress free! We're thrilled you love the way we do things here and can't wait to book your next getaway! Thanks again - Your feedback will be passed on to the team! Best wishes, Sophie
Fantastic experience: I always use this company. Their prices are excellent. Good service. I get to speak to someone on the phone
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: from start to finish the help we received was a very high standard, will not be the last time we are booking through Blue Bay
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Kevin was so polite and helpful.made the booking so easy and also got me a good deal and saved myself pounds.so l got myself a premium flight and upgrade to a beach front room and jacuzzi.happy days.
We're so glad to hear your experience with us was stress free! Thanks so much for your fab feedback, we really appreciate it, and it will help us continue to deliver the 5* service we pride ourselves on. Kevin will be thrilled to hear your kind words and we all wish you an amazing holiday! Best Wishes, Sophie
Fantastic experience: Brooke was amazing, very efficient and happy to do what she could to make our holiday so special. Would highly recommend and will use again
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: We have used Blue Bay Travel on a previous occasion and found the service excellent. We have now booked another holiday with them and the booking process was straightforward and easy. A very profressional company.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Instant quote after online enquiry, detailed information with competitive quote.
Thank you for your kind review. We're glad to hear our team were able to help with your booking and deliver a great service and price. We hope you enjoy your holiday! Many Thanks, Sophie
Positive experience: this booking is not completed as yet.....still awaiting confirmation for twin room!
Hi Jim! Thank you for your review. I do hope you received your paperwork, but if not then please do get in touch and we'll be able to assist. Wishing you a wonderful holiday! Best wishes, Sophie
Fantastic experience: Kelsey was friendly and professional and was able to help me with all of my questions.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Gemma was very knowledgeable and helpful with the booking process and answered all my questions easily
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: Jacqueline was extremely helpful and the whole process of booking our holiday was excellent
Thanks so much for your 5* review! We really appreciate you taking the time to send us feedback. We hope you have a wonderful holiday! Best wishes, Sophie
Fantastic experience: Paula was great , friendly patient and made us feel that we were valued customers
Thanks so much for your fab review. We are thrilled you love the way we do things here and Paula will be overjoyed to hear your kind words. Have the best holiday, we can't wait to hear all about it! Best Wishes, Sophie
Fantastic experience: Very professional & friendly, Almost matched the price of a competitor of yours. Was happy to pay a little more for peace of mind. Having booked with blue bay several times & can't fault them up to now. Kind regards Nigel Mailling
Thank you so much for your lovely review and kind words about your experience! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. Best Wishes, Martyn
Fantastic experience: Great customer service. Prompt replies. Very helpful, knowledgeable staff. They also beat all quotes
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: Price on site did not match reality... airfare went up £200. Otherwise seamless experience and consultant was very pleasant and helpful.
Thanks so much for your 5* review! We really appreciate you taking the time to send us feedback. We hope you have a wonderful holiday! Best wishes, Sophie
Fantastic experience: Recommended by family !! Called and was booked for 3 weeks in Tobago as quick as could be … fabulous professional service by Brooke at Blue Bay Travel .
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Positive experience: Wasn’t happy that by the time i got through to an agent that was going to call me and the 1.5 hours on the phone the holiday had gone up !!! then the flights had gone up too admittedly the agent split the cost ! but it was an unnecessary increase , had I been allowed to book with the agent i spoke to the day before would have saved money and got the dates i really wanted . Generally I do like booking and have had many holidays with Blue bay and not had such issues just unhappy this time .
Dear Ms Donno,We were sorry to learn of the price increase for your holiday however all holidays are based on fluid pricing and the price cannot be guaranteed until the holiday is confirmed. We are pleased to learn that our Sales Agent did all possible to assist and please be assured that your feedback is appreciated and will be shared with the relevant Management Team.Kind regardsLucinda - Customer Relations Team
Fantastic experience: Brooke at Blue Bay Travel was extremely helpful and attentive. I wanted hotel accommodation only and she was very knowledgeable in helping me get exactly what I wanted. Thank you Brooke and Blue Bay Travel.
Thanks so much for your fab review. We are thrilled you love the way we do things here and Brooke will be overjoyed to hear your kind words. Have the best holiday, we can't wait to hear all about it! Best Wishes, Sophie
Positive experience: It was a very protracted booking procedure mainly due to the fact we booked the holiday online, we entered ALL the info etc requested incl our c/c payment details (which took 20 minutes) and then . . . NOTHING!!! The online booking system OR perhaps the internet itself just did NOT perform. SO frustrating AND we were wondering IF our payment 'may' have gone through . . BUT 'apparently' it hadn't(?) SO we then had to telephone BBT direct and start all over again. Another 30 minutes BUT Georgia was polite and helpful and did re-do our Booking BUT we were still worried we might be charged twice until we could finally confirm for sure the next orning we hadn't been. Hope the holiday itself goes to plan!!
Dear Graham,We were sorry to learn of any technical issues that you experienced when trying to make a payment online.Please be assured that we are currently investigating this matter and will be in contact with you shortly.Kind regardsLucinda - Customer Relations Team
Fantastic experience: I dealt with Brook At blue bay travel and I found her to be very helpful. I had lots of questions and she answered all of them and reassured me on the holiday booking Would highly recommend
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Our booking was made very quickly and minor concerns addressed quickly and favourably. So far the service has been excellent, let’s hope it continues until the end of the holiday
Thank you for your kind review. We're glad to hear our team were able to help with your booking and deliver a great service and price. We hope you enjoy your holiday! Many Thanks, Sophie
Fantastic experience: Kev at Blue bay travel was amazing! Found us the best deal ever in Maldives. Looking forward to it. Thank you
Thank you for your lovely feedback on Kevin. We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure Kevin will be thrilled to hear your lovely words. Many Thanks, Sophie
Fantastic experience: Just booked our next holiday with Blue Bay. Each of the girls I spoke to were really friendly and knowledgeable and helped me to choose our next destination Really positive efficient booking experience
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: I have used Blue Bay numerous times over the years. They have consistently provided friendly, professional and generally exemplary service. They also make every effort to give the best price for their holidays, generally beating high street travel agents hands down. Would recommend and will certainly continue giving them my custom.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Booked our recent holiday with Sarah-Jane, she was absolutely fabulous., so thorough and friendly. She took the time to listen to our every need and searched to find our perfect trip. Nothing seemed too much trouble, she answered all of our questions. Her knowledge in so many long haul destinations was top class. A real asset to Blue Bay.
We're so glad to hear your experience with us was stress free! Thanks so much for your fab feedback, we really appreciate it, and it will help us continue to deliver the 5* service we pride ourselves on. Sarah-Jane will be thrilled to hear your kind words and we all wish you an amazing holiday! Best Wishes, Sophie
Positive experience: We had a good booking experience, and overall a great holiday. Would recommend to screenshot all the details of any offer you take up. We were pretty disappointed to be booked into different accommodation to what we were expecting although overall a very enjoyable break.
Thank you for your kind and honest review. We appreciate how disappointing changing plans is, so thank you for your understanding and patience. We're pleased to hear you had a wonderful trip, regardless and hope we can help you with your future holiday bookings! Best wishes, Sophie
Fantastic experience: We have just booked with Blue Bay Travel. What an easy job. So efficient, reliable, knowledgeable and nothing is too much trouble. I am a tough cookie to please. Amazing. Thank you so much Jade for your patience. I will always use you. You are a credit to Blue Bay. Thanks again.
Thanks so much for your 5* review! Best wishes, Sophie
Fantastic experience: I dealt with a very very helpful pleasant professional individual called Naomi. She took the time to look at different options and did not rush me. I was not under any pressure and I really felt I was getting the best deal (which I know I have). So a big thank you to Naomi and as usual, Blue Ray Travel has come up trumps thank you.
Thank you so much for your lovely review and kind words about Naomi! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Positive experience: I had tried to book online but that was not apparently possible, so I ended up making the booking over the telephone. The sales person was very friendly and efficient, albeit the process was a little slow. I was pleased that the offer online was actually the price I ended up paying. Very often, very attractive online offers turn out to be much more expensive than originally implied!
Thank you for your kind and honest review. We are so happy to help and the team will be thrilled to hear your kind words. Thanks for choosing us for your getaway, we hope you have an amazing time. Many Thanks, Sophie
Fantastic experience: Very easy booking process, great prices, friendly staff, second time of booking with them, I would definitely recommend. Thanks for your help Georgia Copestick you are a star. ✈️ ⛱️ Photos are from Canareef in March 24, trying Eriyadu next May. Affordable prices to make my dream a reality. Thank you Blue Bay Travel
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: As always wonderful and personal service! A huge thank you to Sarah Jane!!! 3rd holiday booked with her and she totally gets what we like and comes up with fantastic options - huge huge thank you xx
Thank you so much for your lovely review and kind words about Sarah-Jane! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Holly
Fantastic experience: Lynda Malloy was fabulous. Gave excellent advice and recommendations. Very friendly and efficient.
Thank you so much for your lovely review and kind words about Lynda! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Absolutely first rate service from representative Jodie. No problem asking questions she always got back with answers.
Thank you for your kind review. We're glad to hear our team were able to help with your booking and deliver a great service and price. We hope you enjoy your holiday! Many Thanks, Sophie
Fantastic experience: Brooke Smith was very helpful and informative definitely use this travel agency again and will highly recommend to friends and family thank you Brooke x
Thank you so much for your lovely review and kind words about Brooke! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Our experience was easy to book and a good price. Webooked an offer so we can't wait to go. The countdown is on. Thank you
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: Great customer service - answered all my questions and gave me lots of choice. Ask for Kevin, he will go over and above to get you the holiday you want.
Thank you so much for your lovely review and kind words about Kevin! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Always a pleasure to book with Blue Bay. Especially with knowledgeable, experienced & professional staff like Jodie Barber to help.
Thank you so much for your lovely review and kind words about Jodie! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Many thanks. Great communication at initial enquiry via email, all questions answered quickly. Now booked and process was efficient. Holiday not until next summer, but looking forward to it!
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Great helpful service as I experienced on my last booking. Would highly recommend to everyone. But don’t want too many people using them as I might miss out on a great holiday!! 5* from me.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: When I called Brooke Smith answered the phone and could not have been more helpful. We got Brooke to quote on 4 different holidays and different flights. None of which seemed any trouble to her. We booked our holiday for next year and we're very much looking forward to it. We have booked with Blue bay previously and had a great experience.
Thanks for the five star rating, Julie!We really appreciate your rating, and it will help us continue to deliver the 5* service we pride ourselves on.Please do get in touch if you have any queries and we will be happy to help! Best Wishes, Holly
Fantastic experience: I have just booked a multi centre trip with Kevin at Blue Bay Travel. He was so helpful and accommodating with our changing needs. We now have the perfect holiday planned with good flight times and knowledge of all transfers. I will definitely go back to Blue Bay for my next trip abroad.
Thank you so much for your lovely review and kind words about Kevin! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: We have been delighted with the professional service provided by our travel advisor Sarah Doherty for our series of 7 flights to various destinations and taxi transfers. Carefully thought out itinerary, kept us fully updated with changes to flight times, thoughtful touches of goody bags and lovely surprise treat in hotel room. Seat preferences well catered for tall passenger, and budget conscious too. We previously booked our world trip with Sarah, and have great confidence in her organisational skills.
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Thanks, Sophie
Fantastic experience: The Blue Bay agent was patient & courteous answering all my queries before I placed my booking. She went over & beyond her normal duties to make sure I was satisfied with all the flight schedules and any additional concerns I raised which makes me an extremely satisfied customer.
Thank you for your lovely feedback! We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have a wonderful holiday - We can't wait to hear all about it! Many Thanks, Sophie
Fantastic experience: Thanks for sorting a fabulous holiday in the Maldives and Abu Dhabi at a reasonable cost
Thanks so much for your 5* review! We really appreciate you taking the time to send us feedback. We hope you have a wonderful holiday! Best wishes, Sophie
Fantastic experience: Karen was amazing so helpful, nothing too much trouble 5 *.
Thank you for your lovely feedback on Karen, she is great isn't she? We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Fantastic experience: Fantastic service, lynne walton is really helpful and nothing is too much trouble, i book with Blue Bay Travel everytime A+++
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: David was extremely helpful, our holiday is booked for next year to celebrate our 40th Wedding Anniversary. So far so good.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Positive experience: Booking through blue bay is a good experience and most requests were meet except I requested authorisation for 2nd passenger to be able to deal with the booking aswell, this was not noted on the system causing a problem
Thank you for your kind and honest feedback, we really appreciate you taking the time out to get in touch. Your feedback will be passed on to the relevant department, but if there's anything else you need then please do let us know. Best wishes, Sophie
Fantastic experience: Quick response with call back the guy was very polite and helpful I got my holiday sorted out quickly, also Blue Bay Travel responded quickly to my emails the same day. Now I'm so looking forward to my holiday on the beautiful island of Barbados. Thank you Blue Bay Travel.
Thank you for your lovely feedback on your experience, the team will be thrilled!We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Negative experience: I booked a holiday with Blue Bay travel last September and the flight home was delayed. The airlines was Air Mauritius. The flight home was delayed and I had to spend the night in the airport as their was no hotels to put me up as they were all full. Got in touch with Blue Bay travel to see if they could help with the claim but nothing was done to help. That is why I put a poor star as they were keen enough to sell the holiday but not to help when the holiday was over.
Dear Mrs Pincham,We were sorry to learn of the delay to your Air Mauritius flight in September last year and that due to a lack of hotel availability they could not book overnight accommodation for you. In circumstances such as this it is the airlines responsibility to rebook you onto the next available flight.We note that you contacted us after your return to the UK regarding an airline claim and we advised that passenger delay claims must be made directly with the airline. If an airline does reject a claim for whatever reason you can also contact your travel insurance provider to see if they can assist under the - Travel delay section of your policy.We are sorry for any inconvenience that this caused you but trust you will appreciate that flight delays and cancellations are totally out of our control.Kind regardsLucinda - Customer Relations Team
Fantastic experience: We recently had a wonderful two centre holiday booked through blue bay travel. The price was very competitive and we were so pleased with the hotels and everything went smoothly. The staff get back to you quickly with any queries, we also found them to be friendly and helpful. We also had the pleasure of meeting one of the blue bay employees Emily and her mum who were both lovely and Emily spoke very highly of the company to work for and had in fact won the holiday she was on for her hard work. A company who acknowledges and rewards workers says so much about them and both me and my husband were impressed by that. Also I would just like to say that Emily is a credit to your company and we were pleased to have met her & her mum. We looked out for them to say goodbye but must have missed them sadly and I hope you see this Emily. Sending best wishes to you both xx
Thank you so much for your kind and honest feedback, we really appreciate you taking the time to get in touch about your experience. I will certainly pass on your lovely words to Emily - i'm sure she will be thrilled to hear from you! Thanks again - We're so pleased you had a wonderful holiday and can't wait to hear from you to book the next one! Best wishes, Sophie
Fantastic experience: I have traveled with this company before and found them helpful and competitively priced. On this occasion my Booking for a group of 11 adults and an infant proved a little difficult. I wanted two of the adults to travel in premium economy which was not achieved because no group booking premium seats were available on the BA flight. On inquiry with BA it appears that if my travel agent had have split the booking (9 on one and 2 on another) then my request could have been achieved. I would have thought that a travel agent should have known that fact. I have changed my rating to 5* following an intervention by Blue Bay which has now made my travel request obtainable. This was as a result of reading my review which I originally rated lower. This demonstrates the value of writing an honest review. Thank you Blue Bay Travel.
Thank you for your kind and honest review, your comments are invaluable. We are happy to be a part of your holiday making and can't wait for you to get in touch o book the next one. Many Thanks, Sophie
Fantastic experience: the agent was a fantastic she really new her stuff and got me an amazing deal! I could not thank her enough and now I cant wait for my sons wedding in sept 24
Thank you so much for your lovely review and kind words about your experience! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday and even better wedding, we can't wait to hear all about it. Best Wishes, Martyn
Fantastic experience: The website is so easy to use, especially to compare prices on different dates, great competitive pricing, makes for a great booking experience
Thank you, Gail!We really appreciate your rating, and it will help us continue to deliver the 5* service we pride ourselves on.Best Wishes, Holly.
Fantastic experience: Always a fantastic service from Blue Bay. Thanks for booking our holiday again David Coulter
Thank you for your lovely feedback.We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Positive experience: All seemed fine till i received confirmation. There were no details of a return flight and the outward flight had the wrong flight number. There are no Tui flight reference numbers so unable to pre book seats. Hopefully all will go well on arrival at airport.
Thank you for your honest review, Paul!We really appreciate your feedback, and it will help us continue to deliver the top service we pride ourselves on.Best Wishes, Holly.
Fantastic experience: We have used Blue Bay previously and their description of the resort etc… was spot on (Maldives). We have just booked another trip (Mauritius) !! First class booking service - looking forward to the holiday !!
Thank you so much for your lovely review and kind words about your experience! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. Best Wishes, Martyn
Fantastic experience: Went to Maldives with Blue Bay Travel. Excellent in every way. Looking forward to another holiday with them as soon as possible.
Thank you for your kind review. We're glad to hear our team were able to help with your booking and deliver a great service and price. We hope you enjoy your holiday! Many Thanks, Sophie
Fantastic experience: Leighton GLOVER is always brilliant and called me back on a Sunday morning to sort my booking. 5 star service as always
Thank you for your lovely feedback on Leighton. We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure Leighton will be thrilled to hear your lovely words. Many Thanks, Sophie
Fantastic experience: Great booking experience with Kev(Kevin Kneale). Although still to fly out to Soco House St Lucia I know the holiday will be just as I wanted. Kev has the patience of a saint & answered all my (many) queries providing reassurance & further information without being at all pushy. Kev coped with all our changes of country & finally confirmed our thinking was right for us. Can't wait to thank him again on our return! High praise from someone who usually books longhaul herself & is a bit of a control freak!!
Thank you for your kind words about Kevin! :) We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on. Have an amazing time on your holiday. Best Wishes, Sophie
Fantastic experience: Just returned from a holiday booked with blue bay. Have to say , amazing experience. No issues from booking to departure. All went smoothly. Team were really helpful and booked for me EXACTLY what I wanted. I would definitely recommend and would definitely use again. Thank you ☺️
Thank you for taking the time out to give us a 5* review! Your feedback is so important to us. We're so pleased you had a fabulous holiday and can't wait to hear from you again to book your next getaway! Best wishes, Sophie
Negative experience: Have used Blue Bay Travel for years but after my last experience with them I have lost all trust. They advertised and sold me a holiday to a new resort at a 50% opening discount. When we arrived the hotel was old and unrefurbished in many areas including our room!. Their response to my complaint when returning home has been underwhelming and at times patronising suggesting that I did not understand what was being offered. Please be careful when considering 1 of their discounted deals...they may not be what you expect
Dear Linda,We were very sorry to hear your recent holiday did not meet with your expectations on this occasion, especially as you have enjoyed previous holidays booked with our company.We can confirm that all complaints are fully investigated and should you be unhappy with the outcome as members of ABTA you have access to ABTA's ADR scheme which means your complaint is assessed independently and any settlement offers reviewed for further award if deemed necessary.Kind RegardsLucindaWe really appreciate your rating, and it will help us continue to deliver the 5* service we pride ourselves on.Best Wishes, Holly.
Fantastic experience: Great booking experience. I was called nearly instantly once I requested to book a holiday to Egypt. Advisor was really friendly and clearly talked me through the booking process.
Thank you for your lovely feedback.We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Negative experience: Before you consider booking a holiday please be aware that if you cancel you will not receive 100% back. I paid in full and unfortunately we had to cancel a day later. The payment was still pending as we booked on a Sunday and cancelled the next day but still charged £250.00 as apparently our seats were already chosen and our booking was still pending.?? Please be mindful when booking through Bluebay plus waited over 12 days to be partially refunded and I had to chase that up.
Dear Mr Burns,We were sorry to note of your dissatisfaction with the charges made for your cancelled holiday. As explained by our Customer Services Team this is due to the fees levied by Easy Jet, as detailed in their Terms and Conditions and therefore we are not in a position to waive these charges.We regret any disappointment this may have caused but trust we have clarified the situation.Kind regardsLucindaCustomer Relations Team
Fantastic experience: Great prices and easy to book. A customer services representative phoned me as arranged to complete the booking process.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Negative experience: Avoid … if it seems too good to be true it probably is. Many hiccups and awful customer service. Shame as it spoils a nice holiday. Consider paying more to go through a better company.
Dear Guest, I am sorry to hear of your disappointment. Please can you provide your BBT reference or contact our Customer Service team on 01782 647248 and we can look into this for you. Kind regardsLisa
Fantastic experience: Thank you Izzie at Blue Bay Travel for being so responsive and flexible on our travel arrangements! I would not hesitate to book with Blue Bay in the future.
Thank you for your lovely reviewWe really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Fantastic experience: never had any problems with blue Bay travel. my first choice travel agent to go to... they make everything so easy..
Thank you for your lovely feedback.We really appreciate your review, and it will help us continue to deliver the 5* service we pride ourselves on, and I'm sure the team will be thrilled to hear your lovely words. Wishing you an incredible holiday.Many Thanks, Martyn
Fantastic experience: Both Carol & Linda at Blue Bay Travel were very helpful during our holiday booking phase and answered all our questions prior to booking. We have used BBT before and would recommend this travel company to anyone in the knowledge that they will be looked after.
We're so glad to hear your experience with us was stress free! Thanks so much for your fab feedback, we really appreciate it, and it will help us continue to deliver the 5* service we pride ourselves on. Carol and Lynda will be thrilled to hear your kind words and we all wish you an amazing holiday! Best Wishes, Sophie
Fantastic experience: Blue Bay Travel offer fabulous holiday offers. Their staff are very professional and helpful ensuring your holiday is booked efficiently. All details explained clearly and all questions answered fully. Very happy with the booking process.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Positive experience: Bookimg went smoothly. When asked to look at other possible options, airports to fly from etc this was not a problem. Only marked down due to completion of receiving of relevant Documents etc. Normally book everything my self however this has turned out to be the cheaper option.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: Spoke to Teresa and although it took 50 mins on the phone the whole holiday was arranged. She was able to book the flights and the resort and now I’m really looking forward to my top destination on my bucket list. A big thank you to Teresa for organising it all
Thank you so much for your lovely review and kind words about Teresa! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Karen Oates’ dedication and exceptional customer service truly made our holiday booking experience memorable. Despite the late hour, she stayed half an hour past finishing time to ensure every detail was taken care of. Her commitment to ensuring our trip was perfect went above and beyond our expectations. We're incredibly grateful for her assistance and would highly recommend her to anyone in need of a travel consultant.
Thank you so much for your lovely review and kind words about Karen! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Sophie
Fantastic experience: Great customer service, a lovely team who have so helpful whilst we sought out our holiday. Feel relaxed booking with blue bay as I know my holiday is in safe hands. Used them before as everything went smoothly no issues. All paperwork sent out when stated.
We're so glad to hear your experience with us was stress free! Thanks so much for your fab feedback, we really appreciate it, and it will help us continue to deliver the 5* service we pride ourselves on. We all wish you an amazing holiday and can't wait to book your next one! Best Wishes, Sophie
Fantastic experience: Excellent quick and easy booking. Informative, friendly lovely lady Jacqueline was so helpful.
Thanks so much for your 5* review! We really appreciate you taking the time to send us feedback. We hope you have a wonderful holiday! Best wishes, Sophie
Fantastic experience: Highly recommend Blue Bay Travel. Jaclyn helped us to book our dream holiday. Very competitive price and friendly efficient advice.
Thank you for your kind and honest review, your comments are invaluable, and Jaclyn will be so happy to hear your wonderful words. We are happy to be a part of your holiday making and can't wait to hear all about it, have an amazing getaway. Many Thanks, Sophie
Fantastic experience: Again Leighton was so so helpful, we emailed him and he came back with the quotes as we asked, we followed this up with a phone call where we found that his vast experience allowed us to tweek our holiday within our budget. Our holiday ended up costing less than expected as we were able to change our dates slightly to get a significantly better deal. We have and will continue to use and recommend Blue Bay Travel.
Thank you so much for your lovely review and kind words about Leighton! We really appreciate you taking the time to send us feedback, and it will help us continue to deliver the 5* service we pride ourselves on. We hope you have a brilliant holiday, and we can't wait to hear all about it. :) Best Wishes, Holly
Fantastic experience: Absolute first class service (yet again). Leighton completed my booking expertly following several phone calls and emails. Would highly recommend Blue Bay Travel
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
Fantastic experience: First time booking a holiday with Blue Bay Travel...I can say with all honesty that the process was absolutely brilliant. The lady I spoke to was excellent at customer service and politely informed me of everything necessary for the holiday to be a memorial experience. Thank you.
Thanks so much for your fab review. We always do our best to deliver great deals as simply as possible, so it is a pleasure to hear you find the BBT experience so great. We really appreciate your feedback and anything else we can do to help, just let us know. Best Wishes, Sophie
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