TUI Holiday Store
Information about TUI Holiday Store
Opening hours
- sunday: 10:30-16:30
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-17:30
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Store:
TUI Holiday Store in Hull is renowned for its exceptional customer service and knowledgeable staff who go above and beyond to ensure a seamless holiday booking experience. Many customers have praised the team's friendly and approachable demeanor, making them feel valued and at home during their visits.
Here are some highlights as reported by our satisfied customers:
- Clients appreciate the patience and helpfulness of staff members like Holly, Georgina, and Emily, who take the time to listen and find the perfect holiday package tailored to individual needs.
- The store offers a welcoming atmosphere, with many customers noting the personal attention they receive, making every holiday feel special.
- Many users have mentioned how easy the booking process is, often leaving with a sense of excitement for their upcoming trips.
- Customers have expressed appreciation for the detailed guidance provided regarding destinations, accommodations, and travel options, ensuring they make informed decisions.
While the majority of feedback is overwhelmingly positive, a few clients experienced challenges with specific bookings and hotel quality. However, the staff's responsiveness in addressing concerns and willingness to assist has helped alleviate worries.
In summary, TUI Holiday Store stands out as a top choice for holiday planning, with a dedicated team of professionals committed to creating memorable travel experiences. We look forward to welcoming you for your next adventure!
TUI Holiday Store: Reviews
Fantastic experience: Di sorted out our holiday for next year for 12 people. Very helpful. Thank you
Thank you mark for taking the time to leave this review for Diane Mark. Rebecca.
Fantastic experience: Me and my partner recently booked our holiday here with Ruby, she was so helpful and patient with us as this was our first holiday together. Great service and very friendly! :)
Thanks for the lovely review Ellie. Please make sure you have the TUI APP to get the best experience on your holiday. Many Thanks Laura
Fantastic experience: We went in to pay some money onto our holidays and Lisa and Holly was most welcoming. They all are amazing. But they are the two who dealt with us that day. They made us feel welcome offered us a drink and chatted and did everything they could to deal with our requests as we had a list of queries I feel like I know all of the staff in there. And feel like it’s home when I walk inside. Not a stranger. Would recommend this TUI office. Epic staff
thank you Suzanne for leaving a lovely review, and these lovely comment's we cant wait to see you again soon. Rebecca
Fantastic experience: Kayley at King Edward Street Hull helps you with everything you need; she goes above and beyond to help in every way 5 ☆
Thanks for the review Diane - i will pass this on to Kayley. Our January sale has been extended so if you would like anything else looking at up to October 2026 please let Kayley know. Many Thanks Laura
Fantastic experience: We booked our holiday through TUI King Edward Street Hull with Kayley. Kayley is extremely experienced and knowledgeable, we had no idea where we wanted to go on holiday and Kayley chose the most perfect holiday destination and hotel for our family. We will definitely be booking with Kayley again as we feel we can leave it in her hands and trust she will book us another incredible family holiday. Thank you Kayley!
Thank you for leaving this lovely review for Kayley. We cant wait to see you in store to book your next holiday . Rebecca.
Fantastic experience: Jess was excellent at finding our perfect Holiday, she was so helpful and approachable we felt totally at ease with her help and patience ,we are so excited for our Holliday and have our app to count down the days!! thank you Jess, we will be back very soon!
Thanks for this lovely review! Jess will appreciate it. If you need us for anything we are just at the end of the phone. Many Thanks Laura
Fantastic experience: My favourite papaya was ready for me for the breakfast. And it’s really nice location on the top of helpful staff.
Thanks for the lovely review. Our sale is on so please pop in and we can plan your next holiday. Many Thanks Laura
Fantastic experience: My travel consultant was Lisa, she gave professional, courteous, and friendly service, I would certainly return to her for future bookings or enquiries, I highly recommend her she is a credit to the store and a great ambassador for Tui. Jenny Jefferson.
Thanks for the lovely review Jenny. I am sure Lisa has already advised but please make sure you have the TUI app before you travel to get the best experience. Many Thanks Laura
Fantastic experience: Thank you Holly D for helping us get the best price for our holiday to Mexico Great customer service and genuinely happy to help us
Thank you Paul for taking the time to leave lovely review for Holly she is over the moon with these comments. Rebecca.
Fantastic experience: We went in at the weekend to book a holiday to Greece. Staff were great, really friendly and thorough. Can't wait for the holiday - the countdown begins...
Brilliant thanks Edward - i hope you have the APP to enjoy seeing the countdown daily. Many Thanks Laura
Fantastic experience: I booked 2 holidays on the telephone with Holly. (KIng Edward Street, Hull). She was excellent. Very helpful, nothing was too much trouble, great friendly attitude, and good fun! Sorted the holidays very efficiently and very thoroughly, I would absolutely recommend booking a holiday with Holly
Hi Mark thanks for the great review. Please make sure you have the bookings added into your TUI APP to get the best experience. Many Thanks Laura
Fantastic experience: First of all I'd like to thank Hannah who sorted us out for the holiday we booked for june/July 2025, great service and so friendly Seccond I'm really excited to visit Tenerife for the first time It's my seccond time booking with tui and they go above and beyond I would highly recommend booking with them and see what deals they can do for you Thanks again and will see you again soon
Hi Seb thanks for the lovely review. We hope you have your countdown ready for Siam Water park! Many Thanks Laura
Fantastic experience: Booked a mexico getaway today, mega wait (2 hours) but understandable due to kingswood temporarily closed. Hannah looked after us superbly saving us a few quid! Thankyou Hannah and store manager. Definitely be back
Hi Mr Green, thanks for your patience in store, we hope getting the extra night in Mexico made up for it. Many thanks, Laura
Fantastic experience: We visited King Edward store this morning to book a trip to Las Vegas for my daughter’s 21st birthday. Nicola was amazing and made the whole experience effortless and enjoyable. Thank you so much Nicola.
Thanks for the lovely feedback Jo. Please make sure you have the booking linked to your APP to have the best experience and pop back when you decide how many attractions you want! Many Thanks Laura
Fantastic experience: My husband and I had a cruise appointment with Georgina at TUI, Hull King Edward. We have never been on a cruise and had loads of random questions. Georgina listened to everything and answered everything in loads of detail which gave us full confidence to go ahead and book our first cruise on board Marella Discovery 2 in 2026. I would highly recommend this TUI branch and Georgina. 10/10.
Hi Rachel thanks for the lovely review. I am glad you have an amazing cruise to look forward too. Please make sure you have this on the TUI APP to get the best experience. Many Thanks Laura
Fantastic experience: We’ve just booked our wedding, through the tui store in hull centre. We were looked after by Hannah, who did a fantastic job of finding us our dream wedding (and family holiday). She went through everything step by step and explained everything we need to do. We’ve secured our wedding and I feel like if we need any further support regarding the booking we can approach the staff in the store. We are so happy, everything went as planned when booking and we are happy with the deal Hannah managed to find us. Thank you for helping us book such a special occasion. Very friendly, professional and helpful.
Thanks so much Katie i am glad we could book your dream wedding! We are here for any support between now and you travelling. If your friends and family need any help in travelling to see your big day please send them back to Hannah and she will also help them. Also please make sure you have your TUI APP with the booking attached to get the most out of your experience. Many Thanks Laura
Fantastic experience: We (somewhat) recently booked our holiday here with Holly and found her to be incredibly patient and helpful. I had lots of questions as it was our first time booking with our toddler and she put our minds at ease and even went as far to ring the airport hotel and make sure they'd have a travel cot for us. Great experience and very knowledgeable, thank you so much!
Thank you for this lovely review Holly is over the moon you took the time to write this for her. Hope you have the App all downloaded to be able to count down to your upcoming holiday. Rebecca
Fantastic experience: I had the pleasure of being assisted by Lisa when enquiring about a holiday money card; the experience was exceptional. From the moment I approached her, she was incredibly friendly, knowledgeable and patient with my questions.
Thank you for a lovely review, Sophie. Rebecca
Fantastic experience: Never booked through TUi before. Called today and spoke to a lovely young lady called Emily 2. She was amazing. So knowledgeable and really felt comfortable talking with her. Emily reassured me with my questions. Ended up booking the holiday with her instead on the app. Couldn’t be happier. Great professional service.. If anything today has taught me is there are still great helpful people out there.. Restored my faith.. Thanks
Thanks Maria for this lovely review it really meant alot to Emily. Please make sure you have the TUI APP downloaded ready for your holiday as all your important information goes on there. Many Thanks Laura
Fantastic experience: Georgina at Tui King Edward Street Hull is absolutely fantastic she's patient and finds the holiday your looking for she's really understanding. And makes you feel really welcome. The whole team are fantastic at there jobs can't fault them. So helpful everytime we've asked questions. Thankyou Tui King Edward Street
This is such a lovely review thank you for taking the time to write this i have passed on your comments to Georgina. Becca
Fantastic experience: Emily was patient and a great help in finding our holiday. 2nd year running we've used this shop and a great experience both times.
Thank you for coming back to us again. and for leaving such a lovely review. I hope you managed to download the app to be able to see your countdown to your holiday. Becca
Fantastic experience: Amazing customer service. Fantastic knowledgeable staff that really make it so easy to choose the perfect holiday for you. Booked our holiday with the gorgeous Georgia yesterday, and we are already looking forward to booking next year's trip . Georgia was so helpful and enthusiastic. Great staff and happy customers xxx Well done, Tui ! Top marks x
Thanks for this amazing review Georgina will be happy. We appreciate your booking. Many Thanks Laura
Fantastic experience: Hi there we were in TUI last Saturday 20 july 24 to book a holiday to Turkey for 10 ladies for next year. I must give The girl who looked after us Sophie 10 out of 10.she had the patience of a saint with us all .with questions When..Where..What date..How long ..what airport ? Ect ect .thankyou Sophie you did us proud and booked exactly what we wanted .our next holiday will deffo be booked with Sophie . Thankyou Susan and the gang xxx
Thank you for this lovely review im sure the 10 of you are going to have the best time. i hope you all managed to download the app and have your holiday count down on. many thanks Rebecca
Negative experience: Hi all booked a holiday to Koz Agean bay hotel Greece with tui. We booked this hotel thinking it was a 4 star. This hotel is more like a 2star hotel. Me and my wife feel completely let down by tui selling us this holiday. The hotel was still in the process of getting renovated. The food and cleanliness of the hotel was shocking dirty table cloths dirty cups left all over. On arrival you get 1 bottle of water then you have to buy it. No water dispensers around. Rooms only get cleaned every now and then. Bar staff rude life guard drinking alcohol every day. Tui king edward have offed us no refund please do your research before booking a holiday here
Good Afternoon. I am sorry you are not happy with your holiday experience, in store we are happy to look into your complaint for you. Many Thanks Laura
Fantastic experience: Went into tui to look at family holidays, greeted by friendly staff. Met with Holly who was very helpful and we managed to leave with a holiday booked. Thank you Holly
Fantastic experience: We was greeted by Holly who was amazing! She listened to exactly what we wanted and paired with her extensive knowledge helped us find our dream holiday. The whole process flowed smoothly and couldn’t imagine an easier process. Knowing she’s always there on hand if we need her for anything! Top quality service, thank you Holly you were the best!
Fantastic experience: Nicole was very welcoming, professional and found me the perfect holiday.
Thank you so much for taking the time to leave this review for Nic .Rebecca
Fantastic experience: We recently had our wedding in Punta Cana, that was booked through TUI King Edward Street last May. The wedding day was everything we had hoped for and more! There were a few issues along the way regarding the hotel, but all of the staff in store were always so professional, but also personal and understanding to any concerns I raised. I would like to especially thank Rebecca, Emily 2 and Laura in dealing with my complaint. Exceptional service and a credit to the team. Thank you for helping me book my dream wedding, and for being there when I needed you.
Thank you so much for leaving this review Kara, I'm sorry their was a few issues along the way but im so glad you still had the most amazing day, you both looked stunning and we wish you all the happiness for the future from all of us here . We cant wait to book your next adventure and see you back in store soon Rebecca .
Fantastic experience: Thank you Nicole for making the holiday booking process such a simple and pleasurable one. She managed to find us just what we wanted and at a great price too. We will definitely come back again!
Thanks Laura for the lovely review. Please follow us on Facebook to find our best deals - TUI Hull King Edward. Many Thanks Laura
Fantastic experience: Thank you Kayleigh for being a massive help to us on Sunday & amending our holiday stress free for us & saw us as quick as possible to stop us waiting so long. Very professional
Thanks for the lovely review. I have passed this on to Kayley. For any future holidays please bear us in mind to book in store. We also have a store Facebook page TUI Hull KE if you would like to give us a follow. Many Thanks Laura
Fantastic experience: We got a lovely warm welcome from Holly this morning who provided a very professional service. Holiday was sorted and booked in no time thank you ️
Thanks for the lovely review Gill really appreciate your feedback. Please make sure you have the TUI APP on your phone to get the best experience on your holiday. Many Thanks Laura
Fantastic experience: Amazing customer service as always. Have booked with TUI for many years now and have never been disappointed. Holly attended to our booking and her customer service and dedication to her role is second to none. She is so very friendly and welcoming such a pleasure to chat too. Found us the holiday we wanted and we could not be happier with our booking .Will certainly be booking with her in the future x
Thank you for leaving this lovely review Serena, I am so glad you has such a lovely experience . Don't forget to keep an eye on your TUI app so you can count down the days to your holiday. i will let Holly know as well Thanks James
Fantastic experience: What a pleasure to book a holiday with Emily2. Such a pleasant person and very knowledgable. Nothing was too much trouble. Do not hesitate too discuss and book holidays through this Hull Branch, especially if all colleagues are like Emily2.
Thanks for your kind words Barry, i will pass this on. Please make sure you travel with the TUI APP and your booking is linked to get the best possible service for your holiday. Many Thanks Laura
Fantastic experience: Excellent service yesterday from Holly when we popped in store to book our holiday for 2025! Holly was great, very welcoming and very knowledgeable about the area that we wanted to visit. We’d already done some research online but it was so good to go into the store and speak to Holly who was very thorough and checked we had everything covered and went over other areas to make sure our holiday was just what we wanted. Thank you Holly, we are really looking forward to our holiday.
Hi Jackie thanks for a great review i will pass this on to Holly. Please make sure you travel with the TUI APP to get the best experience out of your holiday. Many Thanks Laura
Fantastic experience: Booked our next holiday in the Hull King Edward Branch today with the lovely Sophie. She made sure our needs were met and went the extra mile, showing us google maps, extra hotel details etc etc. Very impressed with the service Sophie gave us.
Sophie was really happy with this review thank you so much hope you have downloaded the app so you can do your count down to your holiday. many thanks Rebecca.
Fantastic experience: Superb service from Emily 2. Patient, professional and full of enthusiasm to help us find the perfect holiday. The staff were very friendly and always looking to support. Highly recommend.
Thanks mike we loved having you and obi in store today, We hope you finally get a break away without the kids tagging along lol. Many thanks Rebecca.
Fantastic experience: Went in today to narrow down our choices for honeymoon, Holly was fantastic and helped us choose our hotel and got us the best price, friendly and had a great conversation, ended up going back to Dominican Republic where we enjoyed it in 2018 so cannot wait for June time and thanks to tui staff
Thank you for leaving this lovely review for Holly i will pass this on as soon as she is next in , Congratulations on your up coming wedding and don't forget to download the TUI app to make sure you can count down to your amazing honeymoon. Many thanks Rebecca .
Fantastic experience: Excellent service today from Emily 2 when we popped in store to book a last minute holiday! Emily was warm, welcoming and very knowledgeable. We’d already done some research online but it was so good to come in store and speak to Emily who was very thorough and checked we had everything covered to make sure our holiday was just what we wanted. Thank-you Emily, we are really looking forward to our trip away :)
Thanks for this fantastic review i will pass this on to Emily. If you have not already please make sure you have the TUI APP with the booking connected to have the best holiday experience. Many Thanks Becca
Fantastic experience: Had the pleasure of meeting Emily 2 today in the Hull store. Emily was absolutely brilliant, extremely knowledgeable and managed to find us the perfect holiday. Nothing was too much trouble. Customer service at it's best. Thank you so much. Pat and Paul G.
Thanks for the amazing review i will pass this on to Emily. If you have not already please make sure you have the TUI APP with the booking connected to have the best holiday experience. Many Thanks Laura
Fantastic experience: Booked holiday today with Hull city centre store. The travel consultant, Emily 2, was absolutely brilliant. My wife and grandson and myself were made to feel so welcome and valued as customers. The experience from entering the door can only be described as customer service at its best. Well done Emily 2 and staff at Hull city centre. Thanks for the outstanding customer experience.
Thanks for leaving this lovely review Colin, I am so glad you has such a lovely experience . Don't forget to keep an eye on your TUI app so you can count down the days to your holiday., many thanks Rebecca.
Fantastic experience: Brilliant service from Georgina at the Hull TUI Store. Always goes above and beyond with advice, recommendations and how to get the most out of our holidays. :)
Hi Charlotte thanks for the review - please make sure you travel with the TUI APP and your booking linked to get the best experience. Many Thanks Laura
Fantastic experience: Me and my husband popped in to store to gain some help and advice on booking a holiday we had searched online. Holly was so helpful and gave us plenty of information to help us decide. We even booked a completely different destination to what we originally wanted and are really happy with it. She was also extremely patient with us as my husband can be a little difficult and indecisive with things like this. Thank you Holly were really looking forward to our holiday
Hi Cara that's great you have taken Holly's advise this is exactly what we are here for. I hope you have the TUI APP with your countdown at the ready Many Thanks Laura
Fantastic experience: Went in last week spoke with James who listend to what we wanted and he helped so much found is the perfect place to go for out first holiday! We can’t wait to visit Mexico and they manger even through in tickets to coco bongos which looks so amazing as well
Hi Hames. You will have an amazing experience in Coco Bongos we cant wait to hear all about it!! Have your APP at the ready. Many Thanks Laura
Fantastic experience: Went in store and spoke with James, he was really helpful and gave me all of the information I needed to book my ideal holiday. Sorted everything out for me with no fuss. Great deal aswell. Thanks.
Thanks Paul , please make sure you travel with the TUI APP to get the best experience. We hope you have a great time. Laura
Fantastic experience: Booked a holiday at the branch in Hull...Emily was very thorough and even gave us free access to the departure lounge which will make a great start to our holiday....always find tui very helpful and informative and very patient as well as I usually have tons of questions....well done Emily, you done a great job, thank you
Thank you Bryan for leaving Emily such a lovely review, we are glad we was able to answer all your questions. Don't forget to keep watching that countdown on your app. See you again soon many thanks Becca.
Fantastic experience: Hannah was absolutely amazing from the moment we entered the travel agents we felt welcomed as we sat down we were offered refreshment's from both Hannah and the manager. Everyone was happy and smiling, this made us feel at ease. Hannah took the time to get to know us to find what we were looking for in a holiday after a great deal of conversation we found our perfect holiday to Cancun. We were originally going to book online but we had a few questions and thought it best to ask the pros. I am so glad we did go to store as every question we had Hannah could answer efficiently and on top of that we found the perfect excursion. Again through effective questioning Hannah did amazing. Thank you everyone for the best positive experience. We will be back to book again with you.
Thankyou so much for this amazing review it really looks like Hannah did a fab job for you thanks for sharing. We do hope you come back and share your holiday pics with us or on our Facebook. Keep an eye on the countdown on your APP! Laura x
Fantastic experience: I decided to get married, so together with my wife I went to this point to buy a trip. We found an employee named Holly - a very nice, helpful lady, with a lot of experience and interest, she told us about travel options for the date we chose. She is always willing to answer questions - we recommend her wholeheartedly
These comments are lovely I will pass on to Holly as soon as she is back in store , thank you so much .
Fantastic experience: Always a pleasure going into the King Edward store to be met with the most wonderful staff and they have even better Coffee than Nero! Was dealing with Kayley who listened to my requirements and what I wanted and within the hour I had an email with different options for what I wanted. Excellent service from her and no pushy sales talk…just tried to get it right for me…and she did! Always use Tui and that’s why….spot on service and another holiday booked. We are both looking forward to it so thanks again Kayley and the Tui team , 5 stars all day long….now time for beer! Cheers!
Thanks for the review Shaun its always a pleasure when you come in! I am glad you have your next countdown on. See you soon, Laura
Fantastic experience: We live in Devon but always book our holidays with TUI Hull as we get exceptional service.I phoned yesterday and spoke to Dianne who was great a very professional and lovely lady who sorted everything and even found time to talk.I found the experience so easy holiday to Sharm booked excellent service thank you Regards David.
Thanks so much David and we really appreciate your custom over the phone. Please make sure you have the TUI APP to get the best experience out of your holiday. Many Thanks Laura
Fantastic experience: Just booked my first holiday with Holly. Cannot praise her enough, absolutely fantastic thank you Holly
Thanks so much for booking with us, Holly appreciates this. Countdown to Mickey is on! Laura
Fantastic experience: Came back from marrakech and went ba k to tui to rebook again for our honeymoon in june...Emily was brilliant, she shared with our experience and helped us get the best experience we can for our next trip. Staff are brilliant,very friendly and very helpful, would highly recommend using them everytime .
Hi Adam thanks so much for booking your honeymoon with us. We look forward to hearing all about it. Make sure you have the TUI APP downloaded with your booking linked so you can start your countdown. Many Thanks Laura
Fantastic experience: Had a fantastic booking experience from start to finish from all members of the team. Without Lisa's input and knowledge, then we wouldn't have considered the options we finally went with. Also, a big thank you to Emily who helped us various elements of the booking too. If the holiday is as good as the booking experience, it'll be absolutely fantastic!!
Hi Tom i have just shared this with Lisa she really appreciates this. I know you don't live local but please remember Lisa for your future bookings she will always look after you. Many Thanks Laura
Fantastic experience: My partner and I called in to book our first holiday away together. After meeting Georgia and the team we were put at ease even though we didn't know what,where,when we wanted. Within the first 10 minutes we were booking a week in Turkey !! Excellent Service !! 11/10
Thanks for the great review, Georgina will be happy reading this. She strives to find the perfect holidays. Remember us for your Turkish Lira when you are ready, we will look after you. Many Thanks Laura
Fantastic experience: Booked a holiday with Dianne at TUI at King Edward Street Hull branch. She really looked after me and I would definitely use this branch again. Thankyou
Diane was so happy she could get your holiday confirmed, for you thank you for coming to us if you need any trips adding to the holiday please let us know.
Fantastic experience: Amazing service from Emily 2! She has been so friendly, funny and genuinely helpful! We always book our holidays online but the ease and experience will send us back into store for our next holiday!
Thank you so much for these lovely comments , i will pass on to Emily she will be so happy with this review .
Fantastic experience: Emily 2 was extremely helpful and so polite. She answered all our questions and nothing was too much for her. Excellent service, would 100% recommend.
Thank you Liv emily 2 really appreciates this lovely review.
Fantastic experience: Booked holiday today with Sophie very helpful and professional would certainly recommend her to anyone else
Thanks for the feedback Julie, if you would like to look at the trips please pop in in a few months and we can also assist with these. Many Thanks Laura
Fantastic experience: Fantastic service from Holly she went through it all with me and booked our extra baggage and booked our seats in advance for us definitely 5 *
Thank you so much for leaving a lovely review for Holly, I have passed on your amazing comments.
Fantastic experience: Georgina at the Hull branch is fantastic! She has always taken the time to help us find our perfect holiday and goes above and beyond to help and make the process easy for us. Highly recommend using Georgina to help with the trip of a lifetime! Always come back to get her to book our next trip, never disappointed
That is amazing to hear Sophie. I will pass it on to Georgina, who I know loves having you as a valued customer.
Fantastic experience: We have just booked our Cruise with Holly at King Edward street in Hull. What amazing service Holly got us a great deal and we couldn’t be happier, thank you so much Holly.
Thanks for your amazing review, please bear us in mind for any cruise needs as we book many operators. Many Thanks Laura
Negative experience: Worst service ever, it was a nightmare changing the date on our tickets, we had to pay nearly £500 not happy with this service
Hi Shyrel i am sorry the service to hear you were not happy with the service. Different operators do charge fee's to change tickets which unfortunately we can not control. If you would like to call and have a chat to us about this we will be more than happy to look into this and explain further. Many Thanks Laura
Fantastic experience: Bought my euros from Di at Hull shop and was extremely happy with her great service and fab rate she gave me. Will definitely be back for some more on my next holiday .
Thank you so much for leaving this lovely review , diane will look forward to serving you again. many thanks.
Fantastic experience: We visited the hull store today to book our honeymoon and was looked after by Emily. Her customer service was amazing from start to finish. She was so patient and helpful with her advice, making the whole process stress free and easy. Thanks again Emily!
Hi Francesca, huge congratulations from all the team ! I am so pleased Emily has been part of your plans. Thank you for taking the time to leave her a review x
Fantastic experience: Georgina has helped us so much in the past & still does now. Nothings ever too much trouble. Really appreciate the amazing service. Thank you
Thanks Paula for your kind words, its great to hear you have used Georgina many times she really appreciates your business. Many Thanks Laura
Fantastic experience: I visited King Edward Street last week just to get a few ideas for a future holiday. Georgina was so inspiring & felt really well looked after. Would definitely return. Thank you so much
Thanks Jodie for your lovely review i will pass this on to Georgina , Many Thanks Laura
Fantastic experience: We went into Tui shop for the first time today to add vouchers to our existing cruise booking for next year. It was handled quickly and efficiently. Georgina then took us through interesting options for 2025. We appreciated her helpfulness, patience and knowledge. She also listened to what we were saying and turned our questions into suggestions.
Hi Pat - i am glad you are happy with the service you recieved, if you need any more help for 2025 do let us know. Laura
Fantastic experience: Amazing service booking our holiday today with Georgina. Will definitely be back for our next one & highly recommend her. Thank you so much
Thanks Niall - i hope you have your countdown on the APP at the ready!
Fantastic experience: Had a lovely time booking my girls holiday with Courtney she listened to us and really helped us get a good price for what we were looking for. Thanks Courtney
Thanks Heidi we cant wait to see the pictures from your girls getaway! Please feel free to share these on our Facebook. Many Thanks Laura
Fantastic experience: Everyone at hull king Edward welcomed us with a smile. Couldn’t fault anything. Emily 2 listened very carefully to what we wanted and found us some great places. We will be back again soon for the next one!
Thank you for taking the time to leave such a lovely review.
Fantastic experience: Great service, we where given all the information we needed and had our holiday booked in 20 minutes.
Hi Susan i am glad your needs were met, please download the TUI app and enjoy your countdown. Many Thanks Laura
Fantastic experience: Went in store to book family holiday. Sophie was amazing and sorted everything we needed. Will be going back for next holiday. Friendly staff too!
I will pass this message on to Sophie , hope you have the countdown ready on your APP. Many Thanks Laura
Fantastic experience: 5 stars to the girls at the Hull branch. They have a kids area in the corner which was so helpful as I took my two little ones with me. We were all offered a drink instantly, my little ones were running all over the shop and they were just smiling at them. Which as a parent you can appreciate as you can often get the funny looks! We spoke to Emily and she was just lovely. We were making lots of phone calls trying to get other people on our booking whilst in the shop so putting off the booking and she was so patient with us, never dropped her smile and she genuinely seemed happy to be there. She went out of her way to get us the best deal on our holiday and even personally emailed the owner of our hotel to ask them to make it special for us as it’s for our wedding. We really appreciate it and would definitely book through this branch again! Thank you
What lovely words thanks so much. I will pass this on to Emily , we would love to see your holiday pictures on your return. Feel free to pop in or post on our Facebook. Many Thanks Laura
Fantastic experience: I have recently been into the Hull King Edward store and was extremely happy with their service. All the agents were lovely and a shout out to Diane who helped me throughout. She was so friendly and her customer service was amazing.
Thank you for such lovely feedback , i will pass on these comments to Diane and she will be over the moon.
Fantastic experience: We had a problem with a up coming holiday Karolina was so helpful, you went above what I expected I can’t thank you enough, I really appreciate how helpful you was, I look forward to booking with you in the future once again thank you so much.
Thanks Victoria for this review i will pass this on to Karolina. I am glad we rectified your problem and hope you can now get excited looking at your countdown on the TUI APP. Many Thanks Laura
Fantastic experience: great atmosphere love Tui and Tommy is great xx
Thank you so much for your review and taking the time to comment . Rebecca .
Fantastic experience: Had a wonderful time in store on Sunday was welcomed with a smile by Georgina and the offered a drink by Hannah who made a good cup of tea and then i sat with James who listened to what we had done previously to help him find our Holiday and he did it! what we booked was exactly what we wanted and was great to feel listened too. well done team will definitely be back
Hi Claire, thank you so much for your kind words. I have passed your comments onto James
Fantastic experience: Amazing customer service by Georgina today. Came in and wasn't sure about booking as I was holidaying alone. Quickly understood what I needed and got me an amazing deal. Thank you
Hi Phillip, thank you so much for your amazing feedback. I have passed your comment onto Georgina! We hope to see you in store again soon
Fantastic experience: I recently had some currency changed at your king Edward Street branch, and was served by Diane, she was very helpful, offered us advice regarding holidays and was a good all-rounder, a credit to your company, thanks again Diane.
Thanks for the kind words Andrea, i will pass this on to Dianne. Dianne is also available on our store Facebook page if you need us for anything you can always also message on here. Thanks Laura
Fantastic experience: Waited 5 minutes was seen by Emily who was very helpful and nicely booked our holiday plus hotel and car park .Great customer service thankyou ☺️
Thanks Tammy i will pass this on to Emily she will appreciate the recognition. I hope you have managed to download the app and can start your TUI countdown. Many Thanks Laura
Fantastic experience: Just returned home from my fantastic holiday to Turkey! I cannot thank Emily at the Tui branch in Hull enough, absolutely amazing and professional. An outstanding service and won't ever look to book a holiday without Emily in the future.
Hi Nicola so Happy you had a great time, thats lovely to know and emily cant wait to serve you again, and book you another perfect get away . Dont for get you can now book a specific apointment with Emily for what ever time is good for you. Many thanks again Rebecca
Fantastic experience: Booked a holiday at TUI King Edward Street in Hull. Very pleased with the service. Emily who dealt with me has excellent customer service and couldn't have been any more helpful.
Thank you so much for taking the time to leave a review Amy, i have passed on your compliments to Emily and she is so happy you where please with the service . Thanks again for the lovely review, Rebecca Deputy Manager.
Fantastic experience: We have just booked our family holiday to Tenerife 2024 with the wonderful Tui employee Georgina. She was very helpful, patient, explained everything and gave very good advice. I can recommend Georgina with all my heart.
Hello Marta, Wow what a wonderful review and comments we will make sure to pass this onto Georgina. Thankyou again for your review, please remember to join our Facebook page for great deals, tips and meet the team. Many Thanks Tommy
Fantastic experience: Saw a deal on Facebook and went in store and was served by Lisa. She was very nice and friendly and helpful - she was able to give us a lot more info on the excursions we could do in Iceland too and made sure we made the right choice on hotel with included excursions to have to best time!
Hi Sophie - we cant wait to see your pictures on Iceland! A few of us have been now and have lots of top tips for you so please pop in again so we can make sure you travel with the best info. Laura
Fantastic experience: Brilliant service always met with a smile
Thanks for the review Gail
Fantastic experience: Came in to see Nicole about a Florida holiday. She was so helpful and gave us plenty of recommendations on hotels and things to do while we are there. She made me and my partner feel so welcome and comfortable. Would absolutely recommend this store and had a great experience looking with her
If you need any advise before you go please pop in and we can help. Hope you have the countdown on your TUI APP. Many Thanks Laura
Fantastic experience: I always book my holidays through the Hull King Edward Street Shop as all the staff are friendly and helpful and always find me what I am looking for. Never had a bad holiday. Keep up the good work xxxx
Thanks for the kind words Trisha. Please share your holiday pics on our Facebook we cant wait to see them. Many Thanks Laura
Fantastic experience: Mum and I Booked with Tui King Edward St Hull today ,adviser was Sophie whom was a new adviser,we was Sophie's 1st booking and she was absolutely fantastic ! We would not of known she was new if we hadn't of been told before hand. Absolutely lovely lady whom made our experience of booking a easy one,we would like to wish Sophie all the best with the rest of her career with Tui. Thank you again Sophie.
Thankyou so much for the lovely words this means the world to Sophie! Look out for your pic on our shops facebook tomorrow xx
Fantastic experience: We have booked our holiday for next month and Kayley is so lovely and has been brilliant. When booking our holiday she offered us many locations with fantastic accommodation. She is extremely helpful and made the whole experience enjoyable. We are now looking forward to booking our next holiday with Kayley.
Thanks for the lovely words Debi, we hope you have a great time and cant wait to hear all about it. Many Thanks Laura
Fantastic experience: Tommy has done it again! My friend was struggling to book a holiday via the Tui website and was spoken to rudely by someone in the contact centre. So I set up an appointment with Tommy who came to the rescue. Nothing is too much trouble for him and he’s always happy to help. He’s booked another trip for me this week too! He goes above and beyond to look after customers and fly the Tui flag. I hope this company value and appreciate him because he is nothing short of exceptional!
Thank you so much for such lovely comments about Tommy , We do value him very much , he is amazing and we glad you think so to.
Fantastic experience: I rang to book a holiday for me and my daughter, and the agent Lisa Wiles , was just so helpful and couldn’t do enough for me . She also found us the perfect holiday in Ibiza too ! Lisa definitely deserves to be recognised for her great customer service and very helpful attitude ; because of her , I would definitely book through TUI again . Thank you so much Lisa .
Thank you so much for a lovely review, we are happy to have helped, and so glad Lisa found the perfect get away for you. We're looking forward to seeing you again soon.
Fantastic experience: Popped in to 'order' our dollars but we were pleasantly surprised to hear we could have them there and then, we also needed a travel card set up. Dianne dealt with our transactions (remembered her from previous visits) as ever she was polite, friendly and professional during our visit. She carefully explained the exchange rates, how to set up the card via the app and methodically counted out the dollars in front of us (we asked for small denominations) she even joined in with our light-hearted banter and she seemed genuinely interested in us as a family and asked about our holiday and we felt "valued " as a customer rather than just a number. She made it a 'fun' experience rather than just a transaction. I'm also compelled to mention ALL staff are super friendly in there and can't do enough for you, we've never had a bad experience in the 20 years we've being using KE street. Keep up the good work and you're a credit to the company Dianne (thanks again!) x
Hi Terry - Diane remembers you well and looks forward to your next visit to her Thanks for your lovely feedback Many Thanks Laura
Fantastic experience: Went in today to get our Euros for our holiday, we were looked after by Dianne on the exchange counter who was brilliant, told us exactly what we needed to do to activate our card. Unfortunately the passcode wasn't visible when we removed the tab. Went back to the store and Dianne and Georgina couldn't do enough to sort it. On went the computer and they went through it all until everything was activated. I'd like to apologise to them both as I was across the street in pontos and I should have brought a drink back for them both. Top customer service. Thank you. Alfie.
Haha maybe next time Alfie Thanks so much for your kind words i will pass this on Many Thanks Laura
Fantastic experience: I would like to thank Tommy and his colleagues, for been so helpful and welcoming in store. I needed a Visa asap for our trip to Cuba, Tommy was fantastic, he viewed all channels as to the best way to get us a Visa. I left the shop, whilst Tommy kept on searching the best most economical way for us. You did not disappoint us Tommy, we got our Visa from Manchester airport for the sum of £50 each. Many thanks again your amazing
Thankyou so much for the feedback, please book in store to keep us here to help you Many Thanks Laura
Fantastic experience: I was seen today in the King Edward street store by Karolina and she went above and beyond to help book our honeymoon for my family. Would definite come back and see her again, nothing was to much to ask. Also Tommy was very helpful and pleasant
Hi Steph, thank you so much for taking the time to write such lovely comments about Karolina & Tommy I have passed these onto them and we hope to see you back in store soon
Fantastic experience: We came to book our first family holiday and won’t lie both my husband and myself had no idea what we wanted and after looking online we decided one day to go into store and we’re met with Holly. Once sat down with her we could have been the only customers in the place because we didn’t feel rushed we didn’t feel like a number. Holly went above and beyond and made us feel like our holiday was the most important thing she would do that day. We had no clue what we wanted and after explaining our family situation (eldest daughter has autism both kids never flown) Holly came up with several suggestions that would meet our needs and gave us tonnes of information on each. She has such a great positive personality and had us laughing and joking, she also put no pressure on us when we asked for time to go through all the information and decide. Initially we were going to go home read it and go back a couple of days later but after a coffee and a browse through the information we decided to go back an hour later and book it with Holly because she is part of our holiday now. She is an asset to your store, nothing was too much trouble and the advice and understanding she gave me about flying, the holiday and getting the most out of it was absolutely brilliant. Tui offer some excellent deals but it’s staff like Holly that really sell the holiday experience. Cant wait for our trip! Holly we will be back to book with you again!
Wow thankyou so much for taking the time to right such lovely words about Holly she will be over the moon when she reads this I hope you are your family have your countdown ready and you know were we are if you have any questions before you travel Thanks Again Laura xx
Fantastic experience: Booked holiday for family of 7,Georgina was the most helpful advisor we have dealt with over the many years of booking holidays.She spent a lot of hours searching for the right one to accommodate all our needs and finding the right deal for all our budgets,many thanks for your patience and professional approach.
Thankyou for this lovely review. I will pass this on to Georgina, she will really appreciate this Many Thanks Laura
Fantastic experience: I came in to book a holiday with Holly and what more could I say. She went out her way to help find our perfect holiday for our full family. Her customer service is one of the best we have ever had always looking out to help cater our every need. I will definitely be back to book my next holiday with holly, she is a great asset to the team with a great personality and good on the eye.
Hey Ashley, Thank you for your kind words, we will pass on your comments to Holly. We look forward to seeing you again! Many thanks Tommy
Fantastic experience: Excellent service as always by Georgina thank you very much
Thank you so much for your kind review, we will pass on your review to Georgina, as always thank you for choosing TUI and we will see you soon. Many thanks Tommy
Fantastic experience: I visited this Tui store this morning to look at possibly booking a holiday for myself and sister. I was greeted by a member of staff on reception who was very welcoming and after a short wait a lady called Holly invited me to her desk to help me. I explained what I wanted, and she had everything showing on her computer in no time, we went through everything to make sure I was happy with it all. Holly was very friendly and very helpful, needless to say the holiday is booked
Thankyou for a great review - i will pass this on to Holly. Get counting down using the TUI APP. Many Thanks Laura
Fantastic experience: Had a fantastic customer experience. Georgina and Tommy both went above and beyond to help us secure a great deal on our holiday which we are really great full for!
Thanks Tom i will pass this message on to Tommy & Georgina they will really appreciate this feedback. Can't wait to hear all about it when you return, Many Thanks Laura
Leave your opinion about TUI Holiday Store:
TUI Holiday Store appears in the following listings:
Other travel agencies that might interest you
Andrew Earles Holidays
Marion Owen Travel
Vit Executive Travel and Chauffeur Service
Andrew Earles Holidays
Cotton Travel
Good Travel Management
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.