El-Sawy Travel Ltd

Negative experience: I recently took this company to court to get a refund that they owed me for 4.5 years. I easily won the case once they realised that, according to legal judgment criteria, that they were a few weeks away from being deemed insolvent and subsequently closed down. I can evidence this if required. The court berated the company's three directors for non-compliance of government legislation around travel industry consumer protections. Also, the directors were incoherent during their defence, according to the judges. Each of the directors had different - often contradictory - views and accounts about the facts of the case. Their inconsistencies and scattiness in presentation were immediately detected by the judges. I have no doubt that this company offers a good pilgrimage service. I have no reason to believe otherwise. My negative review relates to their unjust and illegal refund policy, as determined by the court. AVOID booking with this company If you want complete peace of mind for your trip. Book with a company that can demonstrate that they follow UK consumer law, particularly in relation to refund policy.

Fantastic experience: Great service. Professional and experienced with there service and great prices.

Positive experience: Could not access the website page

Fantastic experience: Five star. I went with Elsawy to do my first Umrah with my family. From my initial discussion to my Umrah completion it was really first class. Everything that was on the itinerary was fulfilled plus more. Personal service provided by the Elsawy family member was excellent throughout. Mostafa and his Saudi representative (smart English talking man) had made our experience simple by giving us step by step instructions, then they followed it up with messages. The group itself was made up of about 6 different nationalities and different age groups (eldest 75 to youngest 9) everyone got on so well and quickly became friends. Both hotels Pullman zam zam Medinah and Mekeram Ajyad Mekkah were both very good and in fantastic locations and good friendly staff. Mostafa planned our tawaaf for midnight to 2am this was one of the best times to visit because of the month of Ramadan Kaaba area gets extremely busy. We went again using his timing and found it was the perfect timing. Elsway provided us with memorable gifts and to top it all off was at Heathrow airport when the owner of the company himself was waiting to greet and congratulate us all. This is truly a wonderful family owned business that really cares about their customers. No surprise that it has been going on for 40 years and took the first pilgrimages to Hajj from the uk and possibly Europe. When I was at their Central London office near Baker st. I met one of his clients who went with Elsawy travels to Umrah/Hajj 26 times. Well done and looking forward to going with you again inshallah. Jazak’Allah khair.

Fantastic experience: Me and my wife went for Hajj with this amazing group in 2018. I highly recommend El-Sawy travel in particularly for their organization, communication and very personal experience. They tailored our travel from Dubai which really helped and also going to Medina first is the best way as getting through the airport is very easy. The guides and Imam really helped us throughout the Hajj and were able to answer all our questions and provided guidance when needed. Thank you so much for delivering the highest standards and making our Hajj go very smoothly May Allah SWT accept it from us. Ameen

Fantastic experience: One of the best and most organised agencies for Omra and Hajj in the UK. Highly regarded and trust worthy

Fantastic experience: We have gone as a family with Mr Hamdy Elsawy (Elsawy travel company) in one of the best journeys I have been before we went to Macca and Medina for the first time in Medina we stayed at Almuna Karim leader hotel which is one of the best hotels it was just five minutes walk from the entrance to Almasjid Alnanbawy. were able to pray in the first lines within just five minutes of leaving the hotel. The rooms were spacious and the breakfast was very nice. Then we travelled by bus to Mecca where we stayed in Makarym Ajyad Hotel. The hotel was just eight minutes walk from the door of Al Kaaba Almusharafa. Mr Moustafa Alsawy was with us throughout the whole journey We were able to perform three Umrah and this was with the help of Moustafa who was very knowledgeable and he helped us with any difficulty we faced. He didn't leave us at all. The air flights and transport were arranged for us . I strongly recommend Elsawy Travel for any Hajj or Umrah.

Fantastic experience: Alhamdulilah this is my families second time to travel with Elsawy Travel ltd it was a truly blessed & excellent service always and my family and I couldn’t be any happier! We are looking forward to travelling again Inshallah with ElSawy. We were well looked after and catered for and very well organised. He made sure that my mum who is in a wheelchair was well equipped and my mums Umrah went smoothly. Alhamdulilah the hotel was amazing and close distance to the haraam. It was a comfortable experience for all of us and we look forward to travelling again Inshallah with ElSawy! May Allah reward you all for your efforts and hard work my family really appreciate it! Jazakallahukairun

Fantastic experience: Assalamualaikum ww, Alhamdulillah I am so grateful that I decided to experience my 2021 Umrah with ElSawy Travelel. Excellent service, understanding, kind, genuine and generous Uncle and Brothers. Really took care of me and my 3yo daughter, May Allah reward you for all the effort you all put into the 2021 Umrah trip especially as it was during the ongoing pandemic. Mustafa ElSawy really took full responsibility and care of the whole group making sure everyone was happy and well looked altered, accompanying us to Masjidul Ayesha for several Umrahs whilst we was in Makkah. He made sure anyone in need of help was supported wholeheartedly. My daughter adored Mustafa for the kindness he showed towards her. I will 100% be going again and probably forever actually for all Umrah and Hajj InShaAllah in the future with ElSawy Travels. The hotels were beautiful and clean to, great location, comfortable coach transport and guide for Masjid Quba, Mount Uhud, Masjid Qiblatain and Date Farm in Madinah. Overall loved the experience and I will definitely and have already recommended Elsawy Travels to friends and Family, in order for us all to have a safe peace of mind journey. May Allah shower his mercy, rizq, Barakah and blessings on Elsawy Travels. Ameen. Barakahlahu Feeki. Rasul. :)

Fantastic experience: Just perfect

Fantastic experience: It's my favourite travel agent. Excellent service. Thanks

Fantastic experience: Fantastic & very friendly they were extremely knowledgeable in the field and I wouldn't travel with any one else. They are a Great family run business with old school values that they stick to which is hard to come by now a days with all these cheap quick online sale travel companies.. A real Diamond service definatley recommend to all my friends and family thanks Again El-sawy travel team.

Fantastic experience: Good travel agent with decent offers.

Negative experience: So expensive

Positive experience: very good quality service

Fantastic experience: Loved it

Positive experience: London stay.

Fantastic experience: After receiving ‘The Invitation’ to do 3omra, I immediately called Elsawy Travel, where they had me booked and ready to fly out within a week. Such a beautiful experience and well organised by the Elsawy Team...Will deffo be coming Back In Shaa Allah when I receive the call to do Hajj.

Fantastic experience: Great company and great people, looking forward to my next travel with them!

Fantastic experience: This is the most efficient, professional, friendly and trustworthy Travel agency. I would recommend them strongly.

Fantastic experience: Pleasure to plan our journey and travel with El-Sawy travel. Their knowledge, passion and dedication made us feel safe and secure, highly recommend as a travel and Hajj agent. Every part of the journey was exactly as described and met, or exceeded expectations in what can be a difficult time/place to plan as an individual.

Fantastic experience: Best agent for Hajj , I get excellent service more than they told me before travel to Hajj . Crest family community and the admistration staff exert stream efforts for old , new Moslem brothers and disabilities persons. Very smooth staps of Hajj, Really I enjoyed Hajj with them for 3 years

Fantastic experience: one of the best Hajj and Umrah agents in the UK. its great to see an agent who genuinely cares for the Hujjaj.

Fantastic experience: Nice friendly family run business. Hospitable at all times.