Slacks Travel
Information about Slacks Travel
DE4 5LB, Matlock
Opening hours
- sunday: (closed)
- monday: 9h-16h
- tuesday: 9h-16h
- wednesday: 9h-16h
- thursday: 9h-16h
- friday: 9h-16h
- saturday: (closed)
Established in 1952, Slacks Coaches are a family run business providing high quality coach travel throughout the United Kingdom and Europe. From our base in Matlock, Derbyshire, we offer a wide selection of holidays, day excursions, private hire and contract services using our extensive fleet of modern coaches.
Our comment from TraTraTravel UK about Slacks Travel:
Slacks Travel is a well-established coach company in the UK, renowned for providing memorable holiday experiences and exceptional customer service. Customers frequently highlight the following positive aspects:
- Comfortable Coaches: Many visitors raved about the cleanliness and comfort of the coaches, ensuring a pleasant journey.
- Friendly and Helpful Drivers: Drivers like Steve and John have been commended for their friendliness, professionalism, and attentiveness to passengers' needs, making trips more enjoyable.
- Well-Organized Trips: Reviewers have praised the company's ability to provide well-planned itineraries, allowing travelers to explore beautiful destinations confidently.
- Positive Customer Experience: Regular travelers appreciate the family-run atmosphere and the company's commitment to customer comfort and satisfaction.
However, some feedback indicates areas for improvement:
- Driver Training: A few customers raised concerns regarding driving safety and the need for improved understanding of road regulations.
- Booking Difficulties: Some travelers expressed frustration with certain booking processes, especially for those with specific accommodation needs.
- Credit Card Acceptance: A few customers noted the lack of credit card payment options, which they found inconvenient.
Overall, Slacks Travel continues to strive for excellence, focusing on creating enjoyable experiences for each traveler. Many customers look forward to their next adventures with Slacks Travel!
Slacks Travel: Reviews
Fantastic experience: Had wonderful holiday, great hotel, wonderful scenery, driver John is so informative of his favourite place
Thank you for your wonderful review Ann
Fantastic experience: Just returned from a weekend mystery tour just to say my mum and I had a brilliant time the hotel used the chesterson grange was lovely met some nice fellow travellers and your driver daniel was first class . Brill!
Hi Corinne - so pleased you and your mum enjoyed it. Hopefully you will travel with us again soon
Negative experience: Absolutely awful driving. Almost just got crushed against the centre barrier by a coach that pulled out on us on the A14. Partner had to break heavily to get back avoid. Then got horn beeped at us as if we were the problem! Company can’t even be bothered to pick up the phone when ringing to report incident. Rude and ignorant. Putting their passengers and other road users are risk. I’m fuming.
Negative experience: Need to get new drivers, ones who know the highway code and don't threaten vulnerable road users.
Hi Olly, so we can investigate this incident please could you email us on [email protected] detailing when and where, so that we can review CCTV and investigate to see what happened and who is at fault.
Thanks
Slacks Travel
Negative experience: Suggest you carry out some driver training re The Highway Code overtaking vulnerable road users. Derbyshire Police agree, the report has generated a warning letter. Applying the horn whilst behind cyclists, then overtaking us far too close when vehicles were in the oncoming lane is not acceptable. Highway Code Rule 163 - You should give vulnerable road users at least as much space as you would a car. As a guide: - Leave at least 1.5 metres (5 feet) when overtaking cyclists at speeds of up to 30 mph, more space when overtaking at higher speeds. - You must not overtake where you cannot do so safely, for example, when approaching bends, junctions, pedestrian crossings, or other hazards.
Negative experience: Threatened with assault by a driver at a school says I was parked in a bus bay- parked his bus to make a point in an unsafe manner to allow children to disembark. School informed and concerns acknowledged, Slacks disinterested and never called back to discuss
Mr Amison,
I have now had time to retrieve and review the CCTV footage from the coach involved. At no point were you threatened with assault ( the audio is quite clear) by the driver. He did however make reference to questionable eyesight due to you pulling out in front of the coach at Mayfield petrol station causing it to brake harshly. He did tell you that if you pulled out on him again, that he would report your driving! If you have reported this to the police, as you said you might, I am quite happy to share the CCTV at the college and also the petrol station with the investigating officer.
Regards
Mr Slack
Fantastic experience: First time I've travelled with slacks ,only a day trip to gardener's world,the driver arrived on time and the bus is very comfortable,a very pleasant trip with a very pleasant driver well impressed.will use again .
Thank you for the 5 star review Marlene. We look forward to taking you on your next adventure.
Fantastic experience: Brilliant trip as always, thank you
Thanks for the 5 star review Kate . So pleased you had a great trip.
Fantastic experience: Travelled to Thursford christmas spectacular yesterday, Mark was driving. Our 1st time with this company and we had the most wonderful time at the show. The coach was lovely and clean and comfortable. Will definitely use this company again.
We are so pleased to hear you enjoyed your visit to Thursford and had a positive experience travelling with us.
Fantastic experience: Just to say what a great holiday in Paignton. Mark our driver was absolutely 1st class . The hotel was great.
Glad you enjoyed it Wendy. Will pass your feedback on to Mark.
Fantastic experience: It was my first time with this company and I couldn't be happier with the service. The feeder buses were punctual and the drivers friendly and helpful. The coach driver Mark was patient and considerate, going the extra mile to make sure everyone was looked after. The journeys to and from Devon were comfortable and relaxing and I felt very safe in his hands. I can't wait to see next year's brochure!!
Thanks for lovely review Maryla. I have passed it on to Mark. The 2025 brochure should land on your doorstep at the beginning of November.
Fantastic experience: Day trip to Southport Air Show. Lovely comfy coach. Friendly driver. Big plus is parking available at coach station.
Thanks for the great review Jean ☺
Negative experience: Can’t believe in this day and age a company like Slacks won’t accept credit card payments and insist on debit cards!! Give me Andrews of Tideswell any time. Credit cards accepted. Cheaper for the same day trip. Concessions available and multiple convenient pick up locations. If Andrews do the same trip use them.
We were disappointed to receive a 1 star review from you given we went to great lengths to obtain tickets for the event you wanted to attend. On this particular excursion we have far greater mileage to cover than Andrew’s and therefore we do have to charge a little extra.
Fantastic experience: The driver Malcolm was excellent, the hotel was and town were nice (only downside not a lot of entertainment but flamenco dancers when on were great) but the excursions were absolutely fantastic. All the people with were friendly and very kind. Aside from Austria my best holiday.
So pleased you enjoyed it Kate. We look forward to booking your next holiday soon
Positive experience: Had a lovely trip to cannon Hall farm today Micheal the coach driver was very friendly and helpful. Will be back soon.
Thank you for the review Jill.
Positive experience: Weekend away. Comfortable coach, great hotel .
Thank you for the positive review Christine
Positive experience: We have just returned from trip to Bridgewater/Dunster etc and we had a great driver who took us to some really nice places. There was a lovely group of people on the coach and all in all we had a great few days away. There were issues relating to Ibis, Bridgewater and these will be addressed separately on their website.
Hi Pamela, thank you for your positive review. We can only apologise about the hotel. We had not used it before and we felt very let down, which we have also fed back to them. I do hope that will not put you off booking with us in the future.
Fantastic experience: Excellent service. Will go again next year.
We look forward to welcoming you back Elizabeth
Fantastic experience: Wonderful company, the drivers are great, we've just been on the holland trip and who ever organised it did a fantastic job and Steve was very thoughtful of all his passangers.
Delighted you had a great holiday. We look forward to booking your holidays for next year once the brochure is out.
Fantastic experience: Family run firm who go that extra mile to provide first class service. Always put the customers comfort as a priority
Thank you for your kind review Wendy
Fantastic experience: Went on Edinburgh Tattoo trip this week and Slacks through driver John were brilliant. We broke down on trip back but within minutes a replacement coach was at hand , bags transferred and we were on our way, with patience and still a smile. Driver went out of his way to give us a good time and assisted some less mobile brilliantly. The Tattoo is very worth going to.....thankyou so much guys.
Hi Julie, we never want to breakdown, and can only apologise this happened to you. Its great to hear that the team worked hard to ensure this did not impact your journey too much and we got you home quickly and safely. Hopefully we will see you soon on future breaks and holidays. Thank you for your positive review.
Fantastic experience: My first time on a Slack's holiday, a great experience, I'd definitely travel with them again. Steve our driver was great, fun, friendly and made the holiday interesting. Friendly people on the coach, I was comfortable being on my own and made some lovely friends. Thank you.
Thank you for your 5 star review Diane. So pleased you enjoyed your holiday with us :)
Fantastic experience: Great service
Thanks David
Fantastic experience: We had a lovely holiday in Sidmouth but weather was abit unkind to us but still enjoyed our break !!
We will try and order you some sunshine next time Marlene ☀️
Fantastic experience: A super quality coach and travel company using super hotels and drivers.
Thanks for the 5 star review Howard. Great to hear you are happy with what we do
Fantastic experience: Easy to follow and choose a holiday
Thanks for the 5 star review Janet. Much appreciated
Fantastic experience: Just called today and booked a holiday in September with Catherine who was very friendly and very helpful. We have been on holidays and day trips with Slacks and always found them very good to travel with.
Thank you for the lovely review Denise. It was great to see you today.
Fantastic experience: Went to Llanberis with them for the very first time over Christmas and they totally outdone any expectations I had of coach holidays. Please think of this company when going on a coach holiday as they just go all out to give you just the best holiday ever and if you get the opportunity to meet their driver Steve then you will have the best time ever thank you slacks for the best Christmas I've had in years
So pleased you had a great holiday Shaun. We will pass on your thanks to Steve
Fantastic experience: Went with my Mum on a Mystery Tour with stopover for one night.. it was a lovely weekend and would highly recommend it for anyone… won’t say where we went but we did eat chips on the seafront. My mum has been on plenty with Slacks and always had a great time.
Thanks for the positive review Libby. Hopefully we will welcome you again soon!
Fantastic experience: Excellent service. Spoke to Lisa, very professional and friendly. Sorted out my booking a of a extra room. Keep up the great service
Great that Lisa was able to sort you out. Thanks for the positive review
Fantastic experience: Today 24th September 2023 we have been to Skipton with Slacks coaches, it been a great day and an awesome driver who has been most considerate and courteous though out the trip!!I must say a great thank you it’s been fabulous!!
So pleased to hear you had a lovely day. Thanks for the review Merv.
Fantastic experience: Fantastic holiday always well looked after
Thanks Wendy - always great taking you away :)
Negative experience: Don't bother using this company if you are disabled. They work along side hotels that don't cater for this. Asked for a room next to a lift, and with a walk in shower (which apparently this particular hotel does). They contacted the hotel, and they said they could not guarantee a room of this nature. Also the lady on the phone at Slacks asked me if I had a blue badge...what does this have to do with securing the accommodation, as I obviously won't be driving. She then said I had to fill out a form for the hotel, and said she could do it for me!!! and would give me a call back today. No phone call!
We work closely with our disabled customers to ensure that we can provide them with a holiday that meets their specific needs. Sadly not all coaching hotels can cater for disabled passengers. The hotel you selected has very specific requirements that we have to fulfil, one of those being the completion of a form. On the form they ask for the blue badge number as this is acknowledgement that you are disabled and means that they will prioritise your requests. The holiday you had requested departed within the week, this meant that many rooms had already been allocated. Where you have specific requirements we ask all customers to book in advance so that we can work on your behalf to ensure that these are met.
Fantastic experience: Lovely staff lovely drivers
Thank you for your positive review.
Fantastic experience: Very good service and driver's are fantastic are driver John was fantastic
We look forward to working with you in the future Michael.
Positive experience: Went last Saturday to Llandudno. Driver very helpful and friendly, coach comfy.Picked up at 07.15hrs,Ripley.Unfortuately,for me there were too many pick-ups.Ripley to Alfreton, Alfreton back to the depot at Tansley!Matlock,Rowsley,Bakewell and finally,thank goodness,Buxton...Two hours after being picked up and we're still in Derbyshire.Took 4and a half hours to get to Llandudno, sorry,but 9 hours on a coach in one day is just too long for me.
Fantastic experience: Very professional.
Fantastic experience: Good company ,friendly .clean transport ,lovely reception, nice trips
Thanks for the review Dawn
Fantastic experience: Lovely modern coach. Smooth ride and driver was professional,helpful and friendly.
Delighted you had a positive experience Andy. Thank you for your review today
Fantastic experience: Great bus company. Friendly drivers.
Thank you Stuart
Positive experience: Had many great day trips and holidays drivers always polite friendly and very helpful . Obviously the company spends a lot of time pride and money on there coaches always clean and top quality. My only fault is maybe the drivers should look as smart as the vehicles . Our driver who took us to weston was top of class for driving and looking after us all throughout the week and steve always go that extra mile for you . But grey off white shirts do not make him look the part ( sorry steve top job keep it up. )
Thanks for you review Mark. We will get the uniform order placed today and encourage the drivers not to wash their whites with their darks ;)
Fantastic experience: Absolutely love Slacks
Thanks for the positive review Yvonne. Good to know we are getting things right!
Fantastic experience: Easy to deal with!
Hi Les, pleased you had a positive interaction.
Fantastic experience: Fantastic team and an extremely well maintained fleet. All the drivers are friendly and approachable. Would definitely recommend.
Thanks for the feedback Katie. Delighted your experience has been positive
Fantastic experience: We was looking for cheap ish Holiday for this year But because of COVID-19 it's so expensive in our country But unfortunately they was to dear
Dear Pat, We are sorry that we were not able to help you on this occasion. Unfortunately you have left it rather late to book this year so your options are very limited. We also don't offered much in terms of cheap holidays as we focus on quality.
Fantastic experience: WildBute.com 'Recommended'.
Fantastic experience: The driver steve made this a great hol
Thank you for your review Mick. We have share with Steve
Positive experience: Last used 12 months ago.
Fantastic experience: Great holidays Great price Great staff
Fantastic experience: Recently went to York with Slacks.Brilliant service.Michael was brilliant.He had a very stressful time ,when a passenger decided to go home early by train without notifying him or anybody else.He tried all avenues to find her .
Thanks for your review Linda. We do hope you book on a day trip soon.
Fantastic experience: We had a wonderful Christmas in Cumbria. Steve is great young man he always goes the extra mile.We will be booking for next year very soon. Happy New Year to you all. Regards Richard and Mary Hayes.
Thank you for your review Richard. Steve has become a firm favourite on our Christmas tours.
Positive experience: Lovely weekend good driver will use them again
Positive experience: VERY GOOD HELPFUL
Fantastic experience: I recently booked a coach for a business trip to Ipswich, which involved travelling to Ipswich and then several short trips whilst there. I found the booking and arranging to be easy and straight forward, and the coach itself modern and well equipped, (fridge, toilet, seatbelts etc.). Our driver Simon was very well presented, professional and yet friendly at all times. He was on time for all parts of the itinerary, and adapted to change easily when parking was not straight forward. From this trip and experience, I would have no hesitation in booking again.
Fantastic experience: We love this coach firm, the company make you so welcome, the drivers are so helpful. We have done a lot of trips with them only( one bad experience with a driver, but not had him since) !.Highly recommend we are off again soon. We can leave our car for the hols too.
Fantastic experience: Friendly coach driver's
Fantastic experience: Lovely family run business
Negative experience: I recently went to the Thursford Christmas spectacular with Slacks and spent a most uncomfortable time due to Slacks putting us on the front row seats. It was almost unbearable sitting with my neck turned up for 3 hours & I had to turn away every so often to give my neck a rest. We couldn't see the performers properly - we were so close that we were looking up their nostrils which was not very nice.. We also missed the grand finale' where they released live doves to fly over as it all happened behind us. The coach also wasn't very used friendly. No pocket in back of seat to put ones belongings. No bag hook so bag had to go on floor. Nowhere to put ones rubbish. Over four hours on the coach these little things count. I complained to Slacks but they weren't interested. Hence this review.
Negative experience: Shouted at me for moving seats when I had to let out some mates who were getting of at the stop coming up. He's the one driving the 440 bus on 6/3/17 at 3:30 onwards
Fantastic experience: My Mother and I have just returned from our holiday in Looe. The holiday was very good and this was mainly down to your driver Steve,who couldn't have done any more for us if he tried. I have been on many coach trips but have to say Steve tops all the drivers for friendliness and customer care. Well done Steve, I hope your company appreciates you. Its hard to find customer care like that in this day and age.
Fantastic experience: Mrs Bryan and friend who recently went to Torquay, would like to say thankyou for a pleasant trip ,well organised , and especially to the Driver who at all times was very helpful and caring.
Leave your opinion about Slacks Travel:
Slacks Travel appears in the following listings:
Other travel agencies that might interest you
TUI Holiday Store
Gee Vee Travel Chesterfield
Hays Travel Belper
Cruise Circle
Martins World Travel
Executive Travel Club (Dore) Ltd
Angel Travel - a Little bit of Happiness
TUI Holiday Store
Christie Fulleylove The Personal Travel Agent
Millhouses Travel Worldchoice
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.