Airpets

Fantastic experience: Excellent experience moving a cat from California to the UK.

Fantastic experience: We had such a fabulous experience with Jake and AirPets. We needed to relocate our Beagle all the way to Thailand and Jake went completely the extra mile to help us. We had to travel first so Jake kept us updated at all times, with photos and all. The communication was just so smooth during the whole process, not only professionally but also really caring for our beagle. We are all reunited now and we have a very happy dog enjoying her new home.

Negative experience: Overpriced for what it is - at the beginning they're super lovely but as soon as the pet leaves the country, the conversation is over. I was promised pictures and updates on how my dog is doing, and got absoloutely nothing over 2 days. When I picked up my dog at the clearance, he was shaking, extremely thirsty and hungry (his water bowl being empty) and urging for the massive poop. He was left in the crate in the dark storage room like a piece of unit for who knows how long. Now my dog is much more anxious than he was before.

Fantastic experience: I had an excellent experience with Airpets when they helped move my golden retriever, Max, from Singapore to the UK last month. Amber and the team were amazing—very thorough, professional, and genuinely caring. They made sure Max was well looked after throughout the entire process. Highly recommend their services!

Fantastic experience: We cannot thank you enough for your help with getting our little Pug Sebastian to Australia. He's currently in quarantine and the updates we have had are very positive. Anyone looking to fly their pets should be reassured that Airpets are more than up for the job and make a very stressful process a lot easier. Sophie who managed us was fantastic, she was always very responsive and gave us very clear instructions to follow in the lead up to Seb's fight. I would happily recommend Airpets Services. Thank you again!

Fantastic experience: Highly recommend the airpets team for the amazing, professional care they gave our pets. Thank you!

Fantastic experience: Airpets did a wonderful job helping us move our corgi from London to Los Angeles. They answered every question we had, and let us know our dogs schedule on the day of his flight. They also sent some great pictures after he was picked up from our home by their team the day before. The instructions provided by Airpets on how to pick up our dog at LAX were also excellent, and more knowledgable than even the staff working there. I would definitely recommend Airpets to those traveling with their pets.

Fantastic experience: Great service from Airpets, who took care of relocating our dog from London to Dubai Kept us updated every step of the way which really helped but our minds at ease. Jake was great every step of the way! I would definitely recommend Airpets to anybody in need of pet relocation.

Fantastic experience: Thank you to Lauren at Airpets for handling the safe and efficient export of our dog from the UK to Dubai. She was in communication with me over whatsapp, giving me updates on how Ruby was doing whilst in their care, which really put my mind at ease. Thank you for getting her here safely!

Fantastic experience: I have nothing but good things to say about Airpets, especially Amber. She kept me updated and informed during the whole process of getting my Golden Retriever from the states to the UK. She helped with any issues that I came across and was down right incredible.

Fantastic experience: My little bub Harley has just moved from the UK to Melbourne, Australia. I cannot thank Airpets and particularly Sophie enough! The whole stress of relocating and the anxiety that comes with it was put at ease with such a caring, professional and prompt experience. I would give Sophie 10/10 stars if I could! Harley is doing well and her normal self :) Thanks a mill, Sophie!!!!! She’s back home with mummy now

Fantastic experience: UK to Australia From beginning to end, Sophie at Airpets has been wonderful! It's daunting sending your furbaby half way across the world, but we couldn't have asked for a more friendly and helpful experience from Sophie. THANKYOU SO MUCH . We would recommend anyone sending a pet abroad to use Airpets.

Fantastic experience: Amber and her team we kind and patient in a very stressful situation. Would highly recommend.

Fantastic experience: Fantastic service! Would recommend them anytime!

Fantastic experience: We dealt with Jake Biggs or Airpets to transport our dog from the UK to Dubai. From start to finish Jake made the whole process easy and straightforward. Jake was always readily available and responsive. He answered all our questions and concerns. Jake was very professional and made us feel at ease. We cannot thank him enough. We would highly recommend Jake and Airpets for your animal transport needs. We will definitely be using his services again.

Fantastic experience: The team at AirPets are wonderful. Everyone I had contact with was kind, patient, knowledgable and supportive. I had previously contacted a few other businesses and not only were they not available to clear animals at the weekend (unlike the wonderful AirPets) but they were also largely unhelpful. I had the exact opposite experience with AirPets, they could not have been more helpful and patient. I have recommended them to anyone who will listen! For such a stressful thing with such precious cargo I would not trust anyone else.

Fantastic experience: When moving from US to the UK, I found I needed a pet broker when I arrived in Heathrow. Amber was so helpful!! She was very responsive when I had questions about the process and communicated with me every step of the way until I was reunited with my pup.

Fantastic experience: We worked with Airpets for our dog's travel from the UK to Portugal and we cannot recommend them enough. Lauren Jameson was incredibly helpful throughout the whole process, and made a stressful process very simple. She saw that we were worried about the dog's travel and she had so much patience in answering all our questions and frantic phone calls. Airpets was also much more competitive in pricing.

Fantastic experience: Airpets were great in helping my 2 cats get from South Africa to the UK. No hassles and great communication & organisation! 10/10 - would recommend!

Fantastic experience: Used for travelling with my pet to Europe, straightforward process and fast service

Fantastic experience: Used Airpets to fly my bullherder puppy from the UK to Canada. Highly recommend.! The process was super smooth, and they were so informative. 10/10 experience.

Negative experience: I was promised updates and pictures of my cats during their stay, but I did not receive any. They Improperly fitted mesh on crates, which put my cats in potential danger. I had trusted that my cats would be transported in a secure and safe manner, but this issue has left me concerned for their well-being. I discovered that absorbent mats were not placed in the crates as promised, which resulted in my cats being drenched in their urine. This lack of care for their hygiene and comfort is unacceptable and has caused undue stress for both my cats and me. Given these significant shortcomings in the service provided, I feel that the fees charged were not justified. When I raised a complaint, my concerns were dismissed with inadequate justification. The dismissive attitude made me question the company’s commitment to providing quality services and addressing customer concerns.

Fantastic experience: Amber at Airpets is an absolute legend, she was so patient with my million questions and was so understanding of all my worries. I can’t recommend Amber & Airpets enough!! Myself & Mishti thank you guys for all that you did for us❤️

Fantastic experience: I cannot give a high enough rating - Jake and the team at AirPets did such a wonderful job helping me to move my rabbits to Canada. Jake was very patient dealing me with as a nervous wreck, even when our first plan fell through and the rabbits had an extended stay at their facility. When I picked the rabbits up after a long flight, I could see that they had been well taken care of and were very happy. If you need a pet relocation agency I highly recommend!

Fantastic experience: Excellent, attentive and caring service by Charlotte, who went out of her way to keep me up to date and at ease after my cats long flight. Process was efficient.

Fantastic experience: Amazing service, the reception team were very helpful and attentive. The driver was very kind also.

Fantastic experience: My dog travelled from the UK to Australia, Sophie from airpets has been amazing from start to finish! Sophie made the process as smooth as possible, and went above and beyond! We cannot thank her enough. Nothing was too much trouble! I would 100% recommend! Thank you again!

Fantastic experience: Jake was excellent in helping me ship my lovely 7 live ornamental goldfish from London to Bucharest via Amsterdam due to relocation.Almost 100 emails from January to April 30th when we left London . He worked from his holiday when the issues started to occur from KLM Cago’s side - outside of his control. They all made it to Romania . Thank you Jake for your help , kindness , professionalism and support all the way. Thanks to Lee as well for all his help .

Fantastic experience: I recently had the pleasure of dealing with Lauren Jameson at AirPets to arrange moving my 8yo cat from the UK to Romania. Leaving the UK after 26 years, selling a house and worrying about how Tommy was going to cope with the move, pushed my pre-existing neurosis to near unbearable levels. To say that Lauren was patient with me would be a huge understatement. A chain of 53 emails later, and some major hand holding from this wonderful lady, the ginger ninja is here safe and sound, and has even overcome his aversion to cars - turns out they’re nowhere near as terrifying as the big vroom vroom in the sky. He is happy, healthy, and has settled in like a dream, with no sign of his usual stress-induced cystitis ‍ Lauren, you are a credit to the company and a fantastic advocate for nervous meow meows and their overprotective mamas in equal measure. I cannot thank you enough for your patience, understanding and invaluable help in navigating this major life change. If your ears are burning, it’s because I’m still singing your praises to any and all who will listen. I wish you all the very very best, honey! First pic - travelling to nanny and grandpa’s place from Bucharest airport. As you can see, not traumatised at all. Second pic - high ground away from a boisterous 14 month old Maltese terrier who shows his excitement towards his new housemate by running around like a lunatic ‍♀️

Fantastic experience: Outstanding service, bringing my best friend from the US to the UK was a daunting task but the communication from Kerrie ann was awesome and Lee went above and beyond to help at the reception centre , thanks guys

Negative experience: We booked the transportation service for our cat and she was picked up from our house, we didn't receive any pictures or information of her arriving to the facilities or being sent on the plane. We tried calling and emailing but no answer. Fortunately, our pet was safe and arrived to Chicago from the UK. This was a very stressful experience. I wouldn't recommend this to anyone.

Fantastic experience: Absolutely first class! We used Airpets 20 years ago to move two British Bulldogs to Australia and they were faultless then. Even when the airline changed their mind last minuet about transporting bulldogs, they managed to get our fur kids sorted and relocated. I can actually say that, their service has got even better! We were lucky enough to be paired with Lauren for this current move, our French bulldog to Dubai and she was amazing!!! Always on hand to answer any query and Lauren was excellent at putting any of my worries to bed. We all know, It’s only natural to worry about every little detail and putting Harley in some one else’s care is really hard as of course, he’s my everything, but Lauren made me feel that no query or worry was ever too little or silly to ask. Harley was collected by a lovely guy and then his day at Airpets included lots of love and attention as well as play time in the outdoor areas while he was waiting for his flight. I was sent photos, videos and updates of Harley every step of the way. If you want the best for your fur baby, look no further than Airpets. 5 star service from start to finish, kindness, compassion, empathy and professional! Worth every single penny. Thank you to all the team

Fantastic experience: We used Sophie to transport back our 3 elderly cats from UK to Brisbane. I couldn't have asked for a better service. Sophie was kind and understanding, a great communicator and looked after us every step of the way. We originally went with another recommended provider who let us down by increasing prices after quoting. However Airpets was quick to step in - I really like their transparent pricing model compared to some other companies who just give a fixed quote, We are so delighted to have our cats with us here, the best decision ever

Fantastic experience: I cannot even begin to express what phenomenal service Airpets provided in shipping our 3 large dogs from London to Philadelphia. I worked with Lauren and she was fantastic. She replied to my inquiry straight away, was so nice and patient with me the entire process and answered all my questions as this was very stressful for me and I was quite nervous. Some of the top communication ever provided by a company in my experience. She recommended Jaime Estrada from A to Z Customs Brokerage and he was fantastic as well. Last minute there had been a change in my travel plans and I contacted them straight away and they had the paperwork sorted quickly after. The day of pick up the gentleman who collected our dogs was so nice and patient, he let us take our time easing our dogs into the travel kennels. The kennels were clean and he provided bedding and water. He even brought his own dog along for the ride which I loved because you can tell everyone at Airpets is a huge animal lover and will treat yours like their own! He called me once they got to Airpets to update me on their journey and Lauren and her team sent me email updates about the dogs vet appointments, etc. I cannot stress enough how pleased I am with Airpets and how relieved I am I booked their services to help fly my pets instead of doing it myself.

Negative experience: Unprofessional, slow, unhelpful, avoid. We engaged with Sophie and Airpets based on these reviews. From our engagement with this firm and specifically Sophie we do not believe any of these to be true. She was incredibly slow to respond to all questions, if we had more than one question in an email, only one would be answered. When asked for specific documentation she used terminology that was unspecific, and so when we provided and asked is this correct she wouldn't clarify only for a few emails later (after us chasing for others) repeating the original request. This happened three times before we had to firmly explain that she wasn't helping or explaining. When we provided feedback that her lack of attention to detail in questions and clarify documentation, was to share a link to trust pilot and say "You will see from my auto-reply that I receive a high volume of emails and it’s sometimes best to reach out to me by phone if my response times are a little delayed" which is ironic given her phone is a landline, and our criticism wasn't speed it was accuracy... Highlighted by her response. This lack of maturity and professionalism with an inability to take feedback specifically as we are moving to a country known for high level of specific compliance required (and we are a simple case) sent alarm bells through us. We were lucky, that we have managed to go with another provider, who actually we had started to seek advise on the process from their website as Sophie refused to explain the process and steps to us. Avoid, and don't believe the so-called five star ratings for AirPets and specifically Sophie.

Fantastic experience: Jake was truly attentive and thorough. He even sent multiple updates with photos of our pet while in their accommodation. Overall we're very satisfied and service was amazing. Recommend 100%! Our bunny traveled from UK to PH.

Fantastic experience: Wow! Not enough good things that we can say for AirPets. Truly a phenomenal service for our two cats (Gizmo and Zeno). With one cat being a little elderly and the other much younger, AirPets was very attentive to their needs. Lauren was absolutely amazing and brilliant in helping find us a transporter within the UK and the US as well as helping us through the pet shipment process. We would absolutely work with AirPets again!

Negative experience: I am extremely disappointed with the service I received from AirPets, particularly from Charlotte Seaman, a Pet Travel & Quarantine Consultant. Despite submitting all required documentation well in advance, the documents were not thoroughly reviewed, leading to my pet being quarantined for four months due to an incorrectly administered rabies vaccination. Additionally, I was not informed that the boarding facility was under renovation, leaving me to secure alternative arrangements on my own without any support. What made this situation even more frustrating was the lack of empathy and guidance throughout this process from Charlotte. When I received the unexpected quarantine news, there was no effort from the team to offer reassurance or assistance. However, I must extend my sincere gratitude to Emma Baker, who provided exceptional service. Emma was far more helpful and empathetic than Charlotte. Her responsiveness and understanding during a stressful time were a great relief, and I am truly thankful for her efforts in providing the support that was sorely lacking from the consultant assigned to me. Despite Emma’s exceptional service, the overall experience with AirPets was far from satisfactory, and I cannot see myself using their services again in the future. I hope they take this feedback seriously and work to improve their communication, attention to detail, and overall customer care moving forward.

Fantastic experience: We ship a lot of dogs as part of our business and they are Super helpful team CT, MORDOR GUNDOGS

Fantastic experience: Airpets are brilliant! We moved from the UK to Australia and used their services. Sophie was fantastic from start to finish and dealt with everything for us. She gave detailed instructions for all the vet visits and required paperwork and made a crazy system seem much easier. When calling the other gentlemen were just as helpful and went above and beyond. Thank you so much!

Fantastic experience: I coudln’t be more happy with Jake and the Airpets team, they came recommended (to be fair I put a social media blast out and a lot of people were recommended) HOWEVER, I contacted them during out of hours (literally Christmas) and received an instant reply, they managed to organise the best quote I had received, no negotiation necessary, and organise with the destination country - literally hassle free, and get my pet rabbit (which alot of companies said wouldn’t make it alive) half way across the world within a week of first contact. I won’t ruin any of the surprises but the care, attention to detail and contact is second to none. Couldn’t recommend highly enough, thank you Jake and the team at Airpets!!

Fantastic experience: We recently relocated to Australia from the uk. We used Air Pets to help us get our two dogs out to us and Sophie was fantastic from start to finish. She helped us through the whole process step by step and made a very complicated process seem simple. Nothing was too much trouble, Sophie answered all my questions promptly and reassured us the whole way. I recommend Air pets and Sophie to everyone!

Negative experience: Today I had one of the most negative communication experiences while living in England, I brought my dogs for an examination, which was agreed upon a week in advance with the veterinarian, but by the time I arrived at the clinic (I spent one hour on the road ) I received the answer that the veterinarian Today is a day off After I asked to somehow resolve this issue, all the clinic workers closed in the office and laughed, I waited at the reception for 10 minutes and left, I felt such strong racism because I know that my English is not so good and they mocked me all this time before me. I would like to warn those who want to contact them not to believe the pictures they put on Instagram do not match the reality and the service they provide.

Negative experience: Everything started well when we decided to choose Airpets to send our Cockapoo Milo to our new home China We have some issue with the injection that our personal vet couldn’t have it and Jake help us straight, responded to us very fast and send the Airpets vet to our home for the injection. Time to departure we need to let Milo 2 night in Airpets and will join us on the following Monday. Very stressful for us to let him because he is very nervous and scared about strangers. They were very kind and say they will update us, if we had any questions they will be there for us. Unfortunately is there everything got wrong. We send few emails my husband and I to have news from Milo and his wellbeing. No answer… Monday come, no news still… I called, the lady on the phone spoke very fast and told me “ my colleague send you email this morning, his fine…. Okay have good day” That it… the colleague never send the email. At 8.21pm ( Chinese hours) we received a email from Fay saying that some documents were missing or our correspondence in China missing pages for the customs there. We called straight… They try to cut the conversation, We finally have Fay on the phone told us the same, we ask for updates of Milo and where he is. “ we send you a update guys this morning no? Oo so sorry he is okay he is flying now” Ah okay so definitely we didn’t know they put Milo on the plan and definitely didn’t wait for us to have more clarity about the documents. Is that normal to send a dog in other part of the world knowing something is wrong !!! Our correspondent in China told us that our case was very important to fix otherwise we will not be available to take Milo. Since we have no news from them of course! For me they wanted my dog out of the facility definitely! Now my dog arrives in China and we can’t take him. Lucky the person here take care personally of our case to make it right but still my dog is in airport with any food or someone to take care of. We received a autorisation from the airport to visit him, bring food, some pad ( because of course he will that 24/24h in is cage so pipi caca everywhere) ! We will wait to have our dog back and will go asap to check is health after this But I’m pretty sure the trauma will stay for few months!

Fantastic experience: We dealt with Sophie Powell at airpets and I can’t thank her enough for making sure Perry arrived safely in Australia. Despite changing and difficult circumstances, Sophie was so helpful and went above and beyond to ensure our little man was safe and sound and everything was taken care of. Thank you Sophie and airpets!!

Fantastic experience: Thank you Amber and Airpets! Amber responded to my initial email within 3 mins (not to set your expectations too high ) and skilfully navigated me (and Ollie, my cat) through the customs clearance process as we moved from Toronto to Hampshire. Her service was professional, prompt, and warm, and I reached out on short notice but she easily supported our move, no problems! I’m grateful to have my cat with me here in England, and Amber was a big part of making that happen. Thank you Amber!

Fantastic experience: A...ma...zing! Kimberley and her team assisted me as clearing agents for my pets at Heathrow. They were amazing help, and I'll definitely recommend their service. My 3 pets were safely dropped off at my house, and the fees are good. Whiskey, Tequila and bokkie were very happy to be back home.

Fantastic experience: Airpets Travel company undertook the import of my two rescue dogs into Heathrow from Barbados. Amber was absolutely amazing. So professional, quick to respond, kept me updated on progress and showed genuine care for the safety of my pets. I highly recommend this company.

Fantastic experience: We used Airpets as the export agent when flying our cocker spaniel from the UK to Dubai. Their communication was fantastic from the moment we started speaking, and we knew she would be in good hands from the moment we dropped her off. They kept us up to date with photos and videos and ensured she arrived safe and sound. Special mention to Jake who guided us through the whole process and kept us informed. Would recommend to anybody.

Fantastic experience: Fay and the team were FANTASTIC!!! AND... They cost £1514 LESS than the quote from their competitor. We shipped 2 very large dogs (125 lbs each) from the UK to the USA. AirPets picked them up from our hotel 2 hours away, did the vet checks, built huge crates, and got them safely away on their flight... even after they were delayed 1 day due to a maintenance issue with British Airways. And they didn't charge me for the extra day in the kennel. Can't recommend them enough to reduce the stress of shipping a pet.

Fantastic experience: Kelly helped me at my time of need, helping me swap my too small of a crate for a larger one.. having been told I couldn’t check-in and had to reschedule my flight, Kelly has come to my rescue! Thank you so much

Fantastic experience: I cannot say enough great things about this company, and this time Amber Schwarz. My family and I relocated to the UK from Bermuda with 6 dogs and 2 cats. Amber made this process absolutely amazing for us, as the 6 of us (humans) had so many more things to worry about. She took on all our stress in this department and arranged everything from the flight pick-up, health checks, boarding over night to delivering them safe and sound AND HAPPY to our front door. I couldn't be more pleased with their service. I've used Airpets for over 10 years mostly with importing my dogs to Bermuda with Jake Biggs who have always done an amazing job, and have never been disappointed. Airpets has an amazing team! 10 star review from me. Thank you AMBER SCHWARZ and JAKE BIGGS you are the best and to their amazing team behind them.

Fantastic experience: Airpets have been absolutely fantastic in relocating our cat, Coco, from the UK to Abu Dhabi. A special thanks to Jake who has been patient, accommodating, professional and flexible throughout. Great service.

Fantastic experience: Our dog flew from LHR to Edmonton, Canada. A journey riddled with challenges due to the limited carriers willing to take French bulldogs. During the journey a series of unfortunate externally influenced events occurred which required immediate attention, all times of the day. Airpets handled this with a very high degree of professionalism and communication. I cannot fault them for what they did, simply amazing. Our dog arrived safe and sound thanks to the quick reactions and commitment of Airpets. They are the best, they partner with the best and provide the care you want for your furry family member. Thank you jake, thank you Lee - legends

Fantastic experience: Our agent that helped bring our cat into the UK was Amber, and she was highly professional, and very responsive to all our queries. She and Airpets made the entry to the UK quite smooth. We also requested delivery from the airport and that went very well, and was very reasonably priced.

Fantastic experience: Reached out to AirPets to relocate my Siberian Cat from London to UAE. After speaking to several Pet Transport companies, Jake handled my needs and expectations with upmost care. I tend to take my time in comparing several companies and reading reviews to ensure I’m getting my moneys worth and I wouldn’t think twice in future but to go with AirPets! Jake gave me a full breakdown of the Quote, Andy (I believe) from AirPets picked up my cat from my Parents house in London and took her to their Pet Hotel/ Depot right beside Heathrow T5 to make her comfortable and then finally checking her in for the flight safely. During this time I was sent pictures too of my cat which was assuring! Amazing service all round honestly! Thank you.

Fantastic experience: Amber from Airpets looked after my dog on her way back into the UK. The treatment she got this direction (as opposed to on the way out with a different customs clearance company) was night and day. Airpets kept us updated throughout the whole process which eased the worry for us and we even got pictures along the way. The combination of Airpets and HARC is a winning one and I would recommend them to anyone, my dogs settling in just fine, only a bit of nervousness which is to be expected! Thank you to Amber and the team at Airpets :)

Fantastic experience: Had such a smooth experience with Luna (our Russian Blue) traveling all the way from Wellington, New Zealand to London. Amber at Airpets was so helpful and communicative during the entire process sending pictures of Luna whenever possible which gave us real piece of mind. Absolutely stellar experience. Now Luna is settling in and learning cockney!

Fantastic experience: Our recent experience with Airpets was amazing. We decided last year to move to Australia from London, which in itself is a stressful process, so engaged Airpets to help relocate our dog. Sophie was brilliant to work with; very responsive via email and personable on calls, in particular helping us navigate Australia's last minute policy changes and providing us with a checklist of mandatory immunisations and timings. Highly recommend!

Fantastic experience: We used Airpets to help relocate our toy poodle to Hong Kong. Just wanted to say a big thank you to Jake and the team. Knowledgeable, helpful and very supportive throughout, despite the many queries I had regarding the process and paperwork (all of which were answered patiently and rapidly). Would not hesitate to recommend.

Fantastic experience: Due to work relocation, I had to bring back to London my puppy Eos from Italy. From when Eos landed, and even prior to that, both Amber and Emma have been present and have answered all my questions. Actually, even before having questions they already explained in detail the process to come and what Eos would have gone through. The whole process was daunting due to my and my partner's anxiety and extreme attachment to Eos, and yet, they made us feel as though everything was alright and it would go smoothly. And it honestly did. Both Amber and Emma replied to any email straight out, with clarity, details, and empathy. Eos came home without any delay, the entire process was smooth, and they updated me on any advancement/progress of the whole process. And the driver who took puppy home even helped me in managing the crate (a huge crate due to the fact that Eos is quite a big dog). 100 percent recommended.

Fantastic experience: My experience with Airpets was exceptional. Amber communicated with me about my cat which I was transporting (cargo) from Tokyo to London, and she informed me of everything I needed to know, at regular and reassuring intervals. Very friendly communication which made the experience feel more empathetic, human and reassuring. Airpets took care of my cat when she was scared after the long journey, and comforted her in a way that I would have liked to if I were able. I am very grateful to them. From start to end the service was exceptional. Thank you.

Fantastic experience: I hired Airpets when flying my cat (Willow) to the UK from Canada. I was in direct contact with Amber. Amber was honestly a rockstar-- she was incredibly attentive, reassuring and helpful! I am so grateful that she was helping me through the whole process. She answered all of my questions and went out of her way to help me (e.g., she helped me locate petstores close to heathrow airport so I could pick up supplies). I had a bit of a scare after Willow's arrival, as at first Willow's microchip wasn't scanning. But, Amber kept me in the loop through the whole process. Words cannot express how lovely she was in those moments--she was incredibly understanding and caring. I would highly recommend Airpets to anyone who is flying with their pet. They are worth it!

Fantastic experience: I was so stressed about my cat flying alone but Amber kept me in constant communication regarding the process and ensured me that he will be taken care of as soon as he lands. This comforted me so much. Thank you all for an amazing service.

Fantastic experience: Very smooth and professional experience with Airpets. They helped relocate my French Bulldog to Dubai and took amazing care of her. Thank you to Jake for being very clear and quick to respond! Will definitely be using to transport my other pets to Dubai in the future.

Fantastic experience: Moving a dog from the US to the UK is a difficult process with lots of fine print. Airpets was very reassuring from the beginning of the process and answered any questions I had with detailed answers. My agent was Amber, and she genuinely cared about helping me and my dog get to the UK together!

Fantastic experience: I never write reviews but I couldn't not for Airpets. The whole daunting process was made completely hassle free and I truly believe our fur-baby was in the best hands possible on her trip from UK to Australia. Sophie Powell (our contact person) was just incredible, very professional, personable and you can tell she really loves her job. I couldn't recommend them enough.

Fantastic experience: Truly enjoyed dealing with Airpets and Amber (our contact person). I was kept well updated on every stage of our cat’s arrival process and found their service to be friendly and professional. Highly recommend.

Fantastic experience: Could not be happier with the service and help from Airpets. Particularly Sophie, who was always available to answer any questions and put my mind at ease. Highly recommended.

Fantastic experience: Amber at Airpets was so helpful and supportive, have not received such good service in a good while. We flew our two Boston Terries from South Africa to London, from the minute of landing i was kept up to date by Amber every step. Can not recommend them more keep up the good work guys.

Fantastic experience: We moved our 10 year old dog from the UK to the USA using Airpets and were very happy with the service. We had good communication and information, the facilities at their premises near Heathrow were good and the staff were helpful and caring. Would be happy to recommend.

Fantastic experience: Can’t believe I finally have my cats! My partner and I struggled for months to find a solution to bringing our two kitties from Houston TX to London. After connecting with the Airpets team, we had the cats in short time. The team was extremely helpful throughout the process.

Negative experience: I started my journey importing my dog to Australia in July 2022 when someone suggested using Sophie from AirPets to carry out the necessary steps for me. This, unfortunately, has not been my experience with AirPets. My dog is my world, like most, so for me importing him safely, happily and with a competent company was of the utmost importance. I trusted Sophie with the process and it has honestly caused me more stress, tears and anxiety than I can express. From the start, Sophie’s communication was lacking (she even commented on this herself, admitting that communication had been lacking) and there were several times where I was concerned about her management of my import request. The first issue was after our initial discussions when I had sent payment for the import permit with confirmation that the permit was being applied for, to receive an email the next day stating that she would need a copy of the RNATT test results to start the import application. I was pretty concerned at this point, but as Sophie had come recommended I decided to carry on. (NB: the person that recommend AirPets initially is now no longer recommending AirPets and is instead using a different Agent). At every step of the process, I had to chase Sophie to get answers/results. Not once did she send over documentation without me chasing her for it, and this was always some time after she had received it! Even the Veterinary Schedule that you’re supposed to receive alongside your initial payment for the permit, I had to chase - explaining to Sophie that the lack of information was causing me some stress meant she sent over a tentative schedule with a single date on! It was just a constant hassle to get anything out of Sophie - the worst being the PEQ Booking & updated Import Permit - the PEQ Booking Number (PRN) was actually never sent to me (until the very end of our communication after multiple times asking for it), nor was the booking confirmed until I chased Sophie about the dates as I had been told that the date we requested was fully booked & the updated Import Permit, which I was told about on Oct 21st, was completed on November 1st and I didn’t get it until I emailed Sophie letting her know I was no longer going to be working with her on Nov 18th. I honestly thought the whole thing couldn’t get much worse, until I let Sophie know that I had lost faith in her ability to complete the import of my dog, to which her response was “thanks for the feedback, I’ll go ahead and cancel your quarantine spot”. To say that I was shocked at the response would be an understatement. It seemed like a very petty way to respond to someone, given how poor communication had been throughout. This then ensued a back and fourth of emailing for near 24hrs of me asking Sophie to provide the PRN Number for the booking (at this point, I honestly didn’t trust that the booking had been made, so at the very least I wanted the PRN as confirmation for the booking) with Sophie, as per usual, ignoring my requests and instead pressuring for payment (of £42 for the booking fee, which is a nice upcharge of over double given that the current cost for the PEQ fee is just over £15 - £27AUD). To say my experience with AirPets has been underwhelming would be an understatement and I would not recommend them to anyone. I would in fact, tell them to run the other way and avoid them. For a process that is beyond important for most pet owners, the way that Sophie handled things was just abysmal.

Positive experience: Did the basic job but communication was so poor that I would not use again. I used Airpets to relocate my dog from the UK to the UAE. Technically I guess Airpets does what it says on the tin - he was picked up, taken for an overnight stay, checked up by the vet, and put on a plane. Happily, he’s now safe and sound in the UAE. Unfortunately, though, I was left with an overall negative impression of Airpets because of the lack of care, communication, and reassurance during the process. I therefore can’t give Airpets more than 3 stars. In my experience, the communication from Airpets was so poor that I spent pretty much the whole time from my dog’s collection to his arrival in a constant state of worry, which just shouldn’t be necessary. To me, Airpets seemed to treat the communication part of the relocation process as an optional extra, which I don’t understand - surely every pet owner will want to be updated on the process of moving their pet? I was also frustrated by how hard it was to get through to Airpets on the phone - every time I rang, the phone would ring for a very long time and sometimes wasn’t answered. During the time my dog was in Airpets’ care, I didn’t receive any pro-active updates and I had to chase for every update I received. Even then, I would just receive minimal information. 24 hours passed after my dog was collected before I received a brief update with pictures and that was again after being chased multiple times and asked specific questions. What made things even worse is that the tracking info (Air waybill number) provided by Airpets didn’t work on the link they provided so I couldn’t even confirm my dog’s cargo status during the journey, which was torture! I have read in other reviews that Airpets seem to wash their hands of the process once the pet is on the plane, and that seems to be the case. They didn’t even confirm to me that my dog had been put on the plane, I just had to assume that was the case. Appreciating that they’re only dealing with the export, a cursory follow-up email checking my dog arrived safely at his destination would give the impression that they care, and yet I have heard nothing from them since the last update I chased for. I certainly am not left with the impression that they care. The lack of communication by Airpets was made all the more stark by the fact that the people dealing with his import in the UAE were so amazingly communicative and gave me updates every single step of the way, even down to a blow by blow account of what stage they had reached in the customs clearance process. The difference between them and Airpets has been like night and day.

Fantastic experience: You would have believed we were Airpets only customer - such was the care and attention they gave us, our pets and the situation we found ourselves in (Snub nose international transfer). Airpets (Sophie particularly) guided us expertly to the point that we handed our pets over. Then they went to great lengths to ensure we knew our pets were happy and being well looked after every step of the way. Result? A very happy cat and dog and two very relieved and grateful humans.

Fantastic experience: Great communication, super friendly and reassuring team, I honestly can't fault them, Was so grateful to them for the care of our elderly French Bulldog when he arrived into the UK from South Africa, they processed the paperwork quickly ensuring he wasn't at the facility longer than needed, thank you Airpets!

Fantastic experience: We had a great experience with Amber. Zoe our Pug is very happy in the UK. I was very worried about transporting Zoe as she is a snub breed, but although we had to wait 5 agonizing weeks for her arrival due to UAE flight restrictions on snub breeds in summer months, it was all worth it to be happily reunited. Sabi Metwally

Fantastic experience: They moved sparky to thailand , I was nervous but her crate was like a castle as I over measured to make sure she was happy. Thanks airpets you did good x

Fantastic experience: We shipped our three parrots from the US to the UK with Amber, who did a fantastic job as our customs clearing agent. She was thorough, knowledgeable and most of all kind. Bringing parrots over is very complicated and she was able to help us with many of the details that weren’t obvious to a first-timer. When a paperwork error from our vets (not Airpets’ fault!) caused the birds to stay a couple extra days at a quarantine facility, she had excellent communication with us and even advocated for our disabled bird to receive the care he needed while quarantining. I’m very grateful to Airpets, they provided us great peace of mind amongst a stressful move.

Fantastic experience: We flew our dog Gemma from Canada to the UK. Gemma usually flies in the cabin, but the UK doesn't permit that, so we were quite anxious about the move. Amber at AirPets was extremely helpful, kind, and attentive throughout the process, and it went off without a hitch! The price was also very reasonable. We would definitely use AirPets again and highly recommend AirPets generally and Amber in particular.

Fantastic experience: I received fantastic service from Airpets when shipping Bonnie my Beagle from South Africa to England. They took care of everything. What should have been a stressful move for Bonnie, and I was pretty much stress free. They provided me with constant feedback and kept me updated at all times. Bonnie dog is now happily settled and enjoying life in Dorset.

Fantastic experience: Amber was really good and fast during all the process. Easy to communicate very kind and friendly. She was very dedicated amazing work I really recommend!

Positive experience: Was super impressed with the service and continued communication from Amber of Airpets. Our dogs arrives safely in UK from SA and continues status updates on progress were accurate and timely. Recommend as a high quality service.

Fantastic experience: I want to thank you for taking care of my two cats that were in quarantine . they were well fed and supervised. the girls who work here treat animals well Hello from Basia and Kitia

Negative experience: Experience started out really well thanks to Amber but unfortunately went South when the person on duty this weekend refused to communicate effectively. Her tone with customers is terrible and made us feel completely disconnected when it came to finding out where our animals were. This service is not cheap, therefore customers need to be treated with respect. Other than that, our animals are safe and that is all that matters.

Fantastic experience: What an amazing agency. Thanks for all your support and stress free transportation of my cats and dog. I will highly recommend you as your services are stress free for pets and pets owners.

Negative experience: Cannot describe the level of dismay I have been in dealing with airpets. We have had to call up every single person to try and figure out what has been going on. They don’t know how to do their job. My pet is from Canada and has been certified by the Canadian government yet she has to sleep in their kennels tonight because “they are done for the day”..just don’t bring ur pets abroad. This has been the worst experience of my life and I have done everything correct on my end.

Fantastic experience: We cannot thank Amber from Airpets and her team enough! Amber was dealing with us at our arrival site Heathrow. We were relocating our dog from NZ to UK with VenturePets. The HARC system had a computer problem which caused lots of customs paperwork delay to clear release of our dog to us. Amber was sorting it all out with them relentlesly! Her communication with me was eccelent! Without her it would be super stressfull and I would probably be asked to come the next day. It is abvious they care about the animals and their owners as well. The biggest challenge for them is probably the anxious owners. The whole process is very complicated and they take the stress away. And they know who to talk to and how to sort problems out if they occur. While waiting at the HARC centre at the airport, I witnessed other families paying lots of money by trying to go through the system by themselves (from USA). They did not time the vets appointments exactly (very pedantic system!), were a few hrs earlier with worming treatment resulting in quarantine days, too early rabies vaccine meant more days in quarantine. Cost was escalating also with continuous travel from other side of the UK to the airport picking up their pets at different times. Recolating animals is not cheap but using a proper agency is well worth it! Our dog was very calm, clean, well looked after and settled immediately in his new home. They know what they doing! Well done! THANK YOU!

Fantastic experience: Excellent service by both Lauren and Kelly! They were both very professional, friendly and reassuring, especially to my wife who was beside herself with worry over our two fur babies! Thank you to you both, and to Airpets - will definitely use you again should we need to!

Fantastic experience: We were thrilled with the communication throughout the transfer. We weren't a direct customer of Airpets since they were the receiving agent, but the service was amazing.

Negative experience: I see lots of positive reviews but unfortunately, I had an issue - it's been 2 months since I complained that they shipped my cats in second hand crates (while charging the same!) with the removable raised floor missing. Meaning my animals spent 19 hours in dirty, unsuitable bedding and arrived swimming (literally sloshing around!) in their own waste and very distressed. One had been so distressed he's rubbed his nose raw, blood all around the crate and no-one noticed! They also claimed to not use normal blankets as bedding until I showed photos of how they arrived and suddenly there is no explanation. The vet bed they claim is absorbent which was used in the other crate is absolutely useless for this purpose, is actually designed NOT to be absorbent so in violation of the guidelines. I was promised an investigation over a month ago but am now being completely blanked by everyone, no replies to my chasing up. Even trying to get hold of the MD and no reply. I would never, NEVER use this company again given they simply don't care to respond and make sure this does not happen to any other animals. You have been warned.

Fantastic experience: Excellent, professional, and efficient. I moved my dog (15kgs) in cargo, commercial service from Beirut to London. He arrived safe and sound to the UK. Thanks to Amber, her services were straight forward, quick turnaround in answering emails and queries, no hidden fees, clear quotation. After Ozzie arrived in the Uk, Amber made sure to send us updates about Ozzie. This relieved our anxiousness since we have been waiting to know how he is doing after an overnight stay at the airport in Beirut plus 5 hours flight in cargo. Amber sent us 2 updates before she delivered Ozzie home. I highly recommend Amber for this service

Fantastic experience: We recently relocated our fur baby Schnauzer from Vietnam to the UK and had such a pleasant and reassuring experience with Amber at Airpets. We were regularly updated with photos and information, the whole procedure was smooth, easy and comfortable knowing he was in safe hands during his journey and arrival. Highly recommend using their services. A very happy new life for Ziggy! Thank you Airpets!

Fantastic experience: Amber and team are absolutely wonderful. Prompt and easy to follow communication to ensure the handling of our cat from NZ to the UK was stress free for us, especially since we weren't able to be there on arrival. Kept us informed every step of the way and delivered our cat to the cattery as well. Airpets truly care about your pet. Totally recommend.

Fantastic experience: Highly recommend Sophie & AirPets! Sophie was with us every step of the way and showed great care and diligence with our pet export (UK to Australia). Terrific service and run by people who truly care for your pets. Thank you Sophie and AirPets

Fantastic experience: The ONLY company I would trust to get my dogs from the UK to America. My first time using AirPets for two border collie pups imported from the UK. 1. Quote was the best 2. Pet consultant was highly responsive and completely understanding about my delays (5 weeks!). Simply a PLEASURE to work with all the way through. 3. Once the pets in route got several updates ...and photos to confirm all its well. NEVER had that before. The dogs arrived in wonderful shape. By far, the best pet transport experience I have ever had. WOW!!!

Fantastic experience: We used Airpets to fly our two dogs and our cat from London to Los Angeles. Everything went wonderfully well. I thank Sophie for reassuring us and providing excellent service. I highly recommend :)

Fantastic experience: Had my cat delivered by Sophie to Singapore the entire process was fuss free and everything was well communicated !

Fantastic experience: Airpets recently helped relocate my Jack Russell Toby from the UK to Australia. The import regulations were very strict and I’m very pleased with how diligent, organised and thorough Airpets were, in order to meet all the requisite criteria to successfully relocate Toby. Throughout his stay with Airpets, Toby was well looked after by the Airpets team, I received photo updates, queries were responded to quickly and all requisite vaccinations were made at the times required before flying. Toby arrived safe and sound, and when I collected him from quarantine, he was a super happy and cheerful pup. Overall, Airpets were very professional, the staff all love animals so you know your pet will be well looked after, they provided a great service and if you’re looking for a pet relocation service, this is a place I highly recommend. Thanks Sophie/Airpets team for all your help, I’m very grateful that Toby is now enjoying his new life of mischief with me in the land downunder. Best Wishes, Ken & Toby (Insta:@the_travelling_dog)

Fantastic experience: We relocated to USA with 2 cats, and Jake was very helpful and replied my emails promptly. They arrived safely and started new life here. Just 1 suggestion, bedding in the crates were soaked, maybe you could add couple layers of puppy pads or something like that on top of original stuff. Generally very happy about this service and would recommend to my friends.