Hays Travel Metrocentre Blue

Fantastic experience: What a fab team! We booked a holiday with the help of both Johann and Rebecca! The service they provided was absolutely amazing, helping us get the best value for money and answering all our questions. Thank you so much for your help ladies!

Fantastic experience: Friendly, fast and efficient . The staff here are approachable . especially Michael who worked really hard to find what I wanted.we have booked many times here and the service here is always exceptional.

Fantastic experience: Just booked a winter holiday assisted by Morgan, a very nice young lady, very polite knowledgeable and very helpful, stress free experience as usual, well done!

Negative experience: I was booked with Hays travel for a week in Majorca. The hotel was 4 star and I was alone. The booking was at the beach club fonte de sa Cala. . I had high Expectations but am totally upset at the treatment I received from the hotel. I was late at dinner but was informed by a member of staff that I had five minutes to eat before they were closing the restaurant. I wasn't the only onere there but did feel that I was being penalised. I did leave the restaurant immediately but complained at the front desk.. K have never been so insulted and would never come to this hotel again

Fantastic experience: Just gone in to get bits for holiday this month and also book for next year too . I have been going to hays for the last 12 years and won't go anywhere else. But today I went in knowing what country and resorts I liked and 7 places to stay with no idea which to go for . The agent that dealt with me was amazing. We looked at the places to stay and 1 by 1 it went till 2 left and then looked close one more time.. decided to upgrade for a bit of luxury.... there was no rushing. And I felt so at ease. Very happy and helpful. So a big thank you to MICHELLE. You went above and beyond... that is why I go to hays travel. See you again next year. Thank you

Fantastic experience: Very helpful when booking our holiday

Fantastic experience: Just a nice experience friendly staff

Fantastic experience: 2nd holiday to America booked through the ladies at Hays Travel Blue. Experience is always fun. They are always helpful and get us even more excited. Communication is always fantastic, I always have questions. Can't wait to book another one with them.

Positive experience: Friendly helpful staff

Fantastic experience: Last minute holiday booked through these guys and mad our holiday so easy

Positive experience: Helpful staff

Fantastic experience: Staff are very friendly and helpful with all that you need for a great time on holiday

Fantastic experience: Went to buy euros today and Rebecca was fantastic, she was informative and friendly. Will book our next holiday with Hays if that's the professional and friendly service they provide

Fantastic experience: Excellent service

Fantastic experience: Telephoned last minute to ask about euros. Was told to come straight in. Able to get what I needed within the hour. Friendly efficient service.

Fantastic experience: Good staff happy to help x

Fantastic experience: Called in yesterday afternoon 16/3/23 to pick up some foreign currency. Given a great rate by Danielle who also gave us some helpful tips and advice. Good service too, a credit to the company.

Positive experience: Nice clean store with helpful staff

Negative experience: They couldn't have been any more obstructive in trying to book a holiday. Attitude was appalling and product knowledge the same. Strange given Disney Florida must be a popular choice! Apparently the computer wasn't working so they're going to email options to me - still waiting. How do you actually book a holiday through them? Curious!

Fantastic experience: Great staff,

Fantastic experience: Booked our holiday and changed our currency here. I normally do it all online, however booking with an established local travel agent made the whole experience so much better. The price was better than if we had went to Jet2 directly and the customer service was fantastic.

Fantastic experience: Got sorted with exactly what we wanted very helpful friendly staff I wouldn't go anywhere else

Fantastic experience: Great staff very helpful

Fantastic experience: Had to wait a short while to be seen but then whole holiday sorted out in no time.

Fantastic experience: Staff are great here and very helpful

Fantastic experience: The staff in this branch are the most friendly helpful knowledgeable people Ive ever dealt with in a.travel agents. Nothing is ever too much trouble. Great ambassadors for the company and travel industry.

Fantastic experience: Always try to accommodate.

Fantastic experience: Top marks staff very helpful

Fantastic experience: Staff have been fantastic, helping us with our holiday

Fantastic experience: Friendly staff, very knowledgeable

Fantastic experience: Excellent.

Fantastic experience: Great staff

Fantastic experience: Very helpful staff.

Fantastic experience: Excellent would give it 10 stars....

Fantastic experience: Due to the current Covid situation the Hayes representative really went out of her way to find a holiday in the sun tailored to our requests. We'll be back to book next years hols too!

Fantastic experience: Excellent as always

Fantastic experience: Very helpful, sorted out a amazing holiday, very good price, big thank you to sarah ,

Fantastic experience: Excellent service from Vanessa very helpful and friendly she was. Went out of her way to help.

Fantastic experience: Very well organised and nice friendly staff

Negative experience: Staff not that helpful the tone of voice is like when me mum asked me to do something for the 100th time they want you to know exactly what date, time, place, food you want for breakfast in a year from now hays in the red mall was completely different couldn’t have been more helpful, nothing was too much, even offered to check different dates/airports for a cheaper deal we booked there and then

Negative experience: Sold an expensive holiday which included a flight on an Italian airline which had no licence to fly..staff tried to justify this, when it was brought to their attention, by repeating a rehearsed script and being very defensive..this was an ex Thomas Cook agency which may explain why it was?

Fantastic experience: Super helpful as usual ....wouldnt go anywhere else for my holidays

Fantastic experience: Fab place book all holidays there have four years. Ask for Johanne

Fantastic experience: Alexandra at the metrocentre was amazing this morning after booking us another holiday for saturday after our other one was cancelled with Thomas Cook, thanks so much for your help

Fantastic experience: Shauna who works in the Metro centre was lovely & really helpful

Fantastic experience: Been into metro centre today need to give a huge big thank you to Alana for helping us as the manager was no help at all thanks again Alana

Fantastic experience: Staff were very helpful getting us a holiday we wanted for eleven of us

Negative experience: Staff fairly helpful but prefer Thomas Cook - staff are friendlier and better at gauging holidays that fit what customer wants.

Fantastic experience: Fantastic as always I wouldn't go anywhere else to book my holiday the staff are so helpful and look after you. Thank you.

Fantastic experience: Amazing customer service by Megan.

Fantastic experience: Very helpful

Fantastic experience: Popped into the metro centre wanted a last min holiday for 4. Alana sorted us out quickly and efficiently excellent service. Thank you Alana

Fantastic experience: Excellent company very helpful nothing is to much trouble.will use them again

Fantastic experience: Megan did us proud. Very patient with us throughout. Looked at several resorts until we found the perfect one.

Fantastic experience: Very knowledgeable staff, will definitely go back to book next holiday

Negative experience: My partner booked a surprise 30th Birthday to Berlin for us , we turned up at the hotel 11.15pm in Berlin with freezing conditions (minus 7). Only to find out the hotel was permanently closed. So we were stuck in Berlin at 11.15pm in freezing conditions, wondering what do we do now, we then had to walk around to find another hotel, when we eventually found one ,we obviously had to pay for it ourselves (3 nights) The Sunday before we picked our tickets up, we said to one of the members of the team" on google the hotel says permanently closed" we got a shrug back and a reply "we would know about this" . Even further to the complaint we did not get one apology back till I phoned up the second time on the following day in Berlin.

Fantastic experience: Just booked a holiday the Gentleman couldn't be more friendly and helpful

Fantastic experience: Staff really attentive and willing to help. Would highly recommend using Hays

Fantastic experience: Very helpful staff plenty of information about our holiday destination

Fantastic experience: Always love coming here great staff

Fantastic experience: Fabulous travel shop

Positive experience: staff were ok but no real enthusiasm portrayed maybe due to being snowed under by an overwhelming number of customers. More staff required in this branch

Negative experience: I visited Hays Travel in the Metro Centre on Christmas eve to book a city break to Barcelona for me and my partner, I dealt with a lovely young girl who I think was the trainee and she couldn't be more helpful and I booked a holiday that day. I asked her to pay £250 off my holiday, more than the deposit which was only £120, unfortunately she made a mistake which we both didn't realize ( I should have checked my bank and the card machine). 3 weeks later I receive a call off another member of staff in hays travel (again I cant remember the name) in a rude tone informed me that I needed to pay £80 then and there that moment or I would loose my holiday booking as I had booked car parking and a hotel as part of my holiday. I explained I didn't have the money and I was going to pay the full balance off on the 23rd of Jan, she said this was not acceptable, I explained the whole deposit situation and she completely blamed me for this and would take no responsibility. I work in customer service myself and the way I was made to feel down the phone was unacceptable especially about something you are so looking forward to. Its a shame my experience with Hay's has been ruined as I have booked various times with this branch in the metro.

Positive experience: Very disappointed with lack of response to a letter on return of our holiday in sept. Its 3 weeks since i wrote to say how disappointed we were with our holiday to benidorm and no one had replied as of yet

Negative experience: Absolute shambles from start to finish. Easier and cheaper booking direct