Bath Travel

Fantastic experience: Booked a lovely cruise, the ladies were really helpful with the booking and doing the calls to the liner. Deserve their 5 stars

Fantastic experience: excellent staff always helpful and wouldn't go anywhere else

Fantastic experience: Great service and prices

Positive experience: Ann dealt with our request to defer our holiday professionally and swiftly well done and thank you

Negative experience: Still waiting for call back after 2 weeks.

Negative experience: I am not sure about if this is the correct location but in Yeovil where Thomas Cook used to be is the store which is in town centre. I went in today to ask about a holiday in Amsterdam. I was honest with her and said we don't have the money right now but will have it in a few weeks, and that I am only wanting a quote at the moment and I understand that the price will change. It is only to give us an idea. She was a blonde older lady and was very cold and not welcoming. She then kept saying in a horrible voice that the price will change and there's no point in getting a quote. We were granteed customers who had garenteed money to book but not just yet. We know what happens as we used Thomas Cook before to book florida in June 2019. Thomas Cook had great survaces unlike hays travel. She was incredibly rude and we walked out not wanting to come back to book. She wanted us to go and didn't want us there. I will not waste my money on their services. Please improve your staff...

Fantastic experience: Friendly staff. Best currency exchange rates in Yeovil

Fantastic experience: great company very professional

Fantastic experience: Ate there last night and have been in there several times over the years, can't fault the place,staff friendly,food excellent.

Positive experience: Food was good and plentiful, not much choice. Pub is friendly and clean.

Positive experience: Staff give great customer service. Nothing too much trouble. Will use them in the future.

Negative experience: Rude, unhelpful, didn’t listen. Wouldn’t recommend!

Fantastic experience: We popped into tui to book a holiday and they didn't want to know or have our money, so by chance we went into Hays and they couldn't do enough for us, found us exactly what we req and have booked twice since.