Travelopedia Ltd.

Negative experience: I thought we’d give Cheeky Trips or holiday globe or aka travelopedia a try as we found it online; however, I wish you would have checked the reviews beforehand. We originally booked a holiday for the later part of April, with a price for two people around £890. Then I realized my partner mentioned that I had booked the wrong date, so I needed to adjust the date slightly. However, the price significantly increased to around £2,000. After speaking to them multiple times, I requested that everything be confirmed in writing or through emails. I initially paid a deposit of just under £300, but then the next day they claimed that the price was wrong and that I needed to pay more. The following day, it was only an additional £100, but alarm bells were ringing when the representative said they had made a mistake and that I should have paid more. Ultimately, I ended up paying another £200, which increased the deposit amount. Yet, they continued to email us daily with different prices and had not confirmed a single detail when I spoke to them on the phone, but they were still pushing for me to provide the additional money. And now they refuse to refund us any of our money. Scammed. Once you pay your deposit they have you sucked in for extra charges and you have no choice. Avoid at cost and use a more reliable service.

Fantastic experience: Excellent service! Everything was well-organized and reliable. Highly recommend!

Fantastic experience: went on a lovely holiday to athens with 7 friends. the flights and hotel were booked promptly, check in and out went smoothly with transfers. Would recommend!

Negative experience: They are scammers!!! They took my money and journey never happened!!! When I asked for refund, they have been transferring me from person to person for about more than a year saying to call next day and next day the same story!!! And after that they said is too late for refund. The worse company ever!!! Hope they will choke with the money they took from me!!!

Negative experience: They aren't a scam company, but they are also not very good. We had our flight cancelled a month before departure and I only found this out when I was double checking the flights two days prior. I had to contact the company that was actually running the flights to get things changed, not flight office. The five star reviews are also their agents asking people to write them. They are not necessarily fake but they are not indicitive of the quality of this company.

Fantastic experience: Ethan was a very good customer service.

Fantastic experience: Hi Andrew. You have been an excellent customer service. You helped me at the last moment. Great working with you. Raju

Fantastic experience: Andrew was very helpful when I had an issue with the name on my booking. He acted quickly and was readily available

Fantastic experience: Jimmy was excellent: polite and efficient.

Fantastic experience: Jimmy was very helpful and friendly when I spoke to him over the phone to book a flight. He provided great customer service

Negative experience: You’ll book a flight & they’ll immediately call you to say that baggage wasn’t included. I called their bluff through every step & refused to pay anything extra whatsoever. It turned out I had baggage included. Absolute jokers.

Fantastic experience: Make my booking in Flight-Office was made with great assistance Jimmy his help was excellent his was help me great. I will recommend flight office .

Fantastic experience: Smooth process. Andrew was very helpful

Fantastic experience: Kabir was outstanding! He made the process of booking my holiday ticket seamless and stress-free. Not only did he handle everything with professionalism, but he also went above and beyond to find the best possible deals and options tailored to my preferences. Kabir was patient, knowledgeable, and took the time to answer all my questions, ensuring I felt confident and excited about my trip. Thanks to him, I’m all set for a fantastic holiday! Highly recommend flightoffice for any travel needs!

Fantastic experience: I had a great experience with Andrew, who went the extra mile to find the ticket I wanted. Thank you.

Fantastic experience: Nate Kaul was very helpful getting the best possible deal. Quick and easy. Can recommend.

Fantastic experience: Very helpful and immediate service from Miss Yana, thank you.

Fantastic experience: Andrew was very helpful in finding good deals and tickets that were requested. Good customer service and clear instructions

Fantastic experience: Nice customer service by Adam.

Positive experience: Excellent customer service and prompt action by Eric. Highly recommended.

Negative experience: AVOID AT ALL COSTS. Only clicked through their website to get an idea on pricing (didn’t create an account), immediately bombarded with calls, messages, emails. Currently battling to get them to delete my details and stop contacting me. 5* reviews are clearly fake; people who get to the point of actually spending money seem to have all sorts of problems

Fantastic experience: Thankyou for the help to sort out the checkinn and seats booking. Thanks Andrew you been really helpful.

Fantastic experience: Andrew was very helpful throughout, calling us to ensure that we were booked correctly. Prompt service, great customer service

Negative experience: Disgusting excuse of a company. Clearly fake 5* reviews. Lots of 1* reviews from others with similar experience. Just booked flights to Hong Kong only to have an agent call to say we need to book bags in at £65 per person. We still had the website up and no where did it say about the extra charge for bags. He said we booked the economy basically and not the economy standard. The confirmation just said economy with no options to change or add anything extra. What a scam! They then said as we are traveling as a family he can reduce it to £35pp and said the information was clear, he asked to send a screenshot but we said no as we have the webpage up still from booking. We asked for a full refund as we don't trade with dishonest companies. The call was from Imran but the email we received for confirmation to refund is from Andrew.

Fantastic experience: My customer Andrew is very good and gentle and encourages look good price and deal which happy found his company cheap and smooth conversation. ;-) thank you many!

Negative experience: DO NOT USE Flight Office or their sister company Travelopedia. They list a "cheap price" for a flight. After 3 days of trying to get hold of them I was told I had a call and an email rejecting the booking, however this is not true. Now the flight isn't available.

Fantastic experience: Thank you very much, Gibson is very helpful.

Negative experience: Dire experience with flight office, first they claimed the tickets cannot be confirmed and were standby only, the provided alternative options which were pricier, finally they claimed that I would have pay extra to get the original booking confirmed. Multiple upsell tactics. Decided to cancel and go with another provider

Negative experience: Do not use this site. I booked a flight only to be told the booking was cancelled and never received a refund! Avoid

Negative experience: If you know what is good for you please please don’t book with this agent! They are all very unprofessional! They scam people and are very disrespectful when you challenge them about their ways! One of the agents had the nerve to tell me it’s a good thing my mother died when I challenged him about the process of getting my refund back from them. Use them at your own risk!

Fantastic experience: I had an amazing flight booked through them. Looking forward to book my next business class through them again

Fantastic experience: We had major issues with American airlines meaning the flight was unavailable, this happened twice travelopedia staff worked hard to resolve the issues. However we were not the first people with the same problem AA staff admitted that. Would use travelopedia again

Fantastic experience: I recently booked a three day break to Krakow and trips. Andy was extremely helpful and could not have done more to help. I will definitely use again.

Fantastic experience: One of the best service provider in tourism industry. Just Awesome!!!

Fantastic experience: I booked with them and had awesome experience!!! Thanks alot keep it up !!!!

Negative experience: booked to fly to Australia for 2 people in December one stop going out in Feb and two stop coming back April. paid and all seemed ok. then within days the middle flight of return had been cancelled?. spoke to them and they rearranged the return flight as a one stop changing at LAX. Arrived at LAX and went to check in to flight home BA refused to let us board so we were stranded there my wife fraught with worry and very distressed. Finally we went to American Airlines desk who graciously flew us home some hours later. Later BA confirmed that the agent had not issued an Eticket for that leg so there was no valid ticket for them. After several call and emails to the agent they have sent us round in circles and now completely ignoring us for some compensation for the distress caused by their failures. Will not recommend to use as they take the money quick enough but customer support not acceptable.

Negative experience: Case progressing. Seems to operate the same way as other foreign scam call centres. They'll push you for urgency, they'll ask for more money, they'll charge you for things you won't get. Baggage/transfers etc, and they'll be verbally abusive. Not abta covered or anything else, they were refused. Avoid!

Positive experience: Booked a ticket today with Travelopedia TA The Flight Office for the first time. I'm not disappointed. A really good service. I fly a regular route to the middle east every 7 or 8 weeks and I'm always looking out for the best deals on the trip. The FO came up after a search via the cheapflights aggregator. I checked the price with an online chat and asked for a cheaper one. I was dealt with by Karry who was really good. He got me a cheaper price than what was advertised on the website and which was actually almost £160 less than the airlines website. I always keep a record of the chat just in case and I always ask to confirm the held price several times. All was well. I paid by CC and waited for the ticket to arrive. The eTicket arrived in 4 hrs - I was a bit concerned that's why I have awarded 4/5 for the time delay. Anyways the eTicket arrived. I checked the airline booking site for the ref. It checked out. I chose my seats and entered passenger info and my FF number. All is well. I would definitely use The Flight Office again and recommend. Very good service. IATA member so they are empowered to issue tickets and carry ATOL protection.

Positive experience: Did not return calls or follow-up on enquiries

Positive experience: as with any holiday.. if you go cheap you cannot have high expectations. Our experience was good, we have paid when booking for an upgraded room with balcony but we have not received that. I did not like the initial review pressure from the agency side.. do it now while I`m on the phone that was unexpected and unprofessional. Holiday was fine and Benidorm is amazing we stayd at Grand hotel Bali which I recommend

Fantastic experience: Just landed from an amazing break in Iceland… Thank you for Travelpedia to fill my bucket list! Especially Diana, she is a super star, always a type away when you need her, she replied straight away every time I sent her a message, and she assisted us even when we were in Iceland! I was a bit sceptical at first, but now I would recommend them 100%

Negative experience: CROOKS! If I could give no stars I would. By now they’ve probably already had your money so it’s too long late. Don’t believe a word they say.

Negative experience: This was booked before covid they wouldn't give me my money back to be told they were Contacting there solicitor because I wanted my money back so I booked another holiday which was £900 extra wouldn't book with them again felt bullied now when I email they don't respond

Negative experience: STOP COLD CALLING MY MOBILE WHEN I HAVE NEVER HEARD OF YOUR COMPANY! If you make the mistake of answering you just hear someone breathing.

Negative experience: I would not recommend anyone to deal with these scammers! I bought from them a ticket to Turkey all inclusive! Firstly, no one met us, we went by taxi for $ 60, and secondly, the hotel was supposed to be 4 Stars, it turned out to be 3 stars, but it was terrible in every sense !!! thirdly, we were told to pay separately for drinks! in the fourth, there was no buffet, for breakfast they brought us food, if you can call it food !!! on which the flies were sitting !!! the beach is wild, not cleaned !! guys we ran away from there on the first day of our arrival! travel lodges did not respond to our emails as soon as we entered the land of Turkey!!! so yes we got tricked hard! I collect everything for the court and they will return the money to me, but unfortunately a lot of people suffered from them,

Negative experience: They took the booking and bank card details.after that i called them for confirmation and they said your booking was declined from air line as they don'nt offer these seats on your chosen price.i think this is another way to steal your bank details.why do you advertise the price that is not real.pathatic service.

Fantastic experience: Just returned from a fabulous holiday in Rhodes, Greece booked through Travelopedia Ltd. The service I received from Remo was superb and the holiday was everything he said it would be. Just wonderful. Thank you so much. Katie

Negative experience: SCAMMING PEOPLE.I LOST£1530 .This travel agents proper proper scam, please, please to everybody do not book a holiday with them even I stole my credit card and scammer use my card in different City please avoid them all of them scammer. I lost £1,530 because there hime.

Negative experience: Pathetic booked flights,transfers and hotel,turned up to Alicante airport no t@@@ing transfer had to pay private taxi and on return rang useless office to make sire transfer for return after confirming rang provider and they said it had been cancelled.Spent two hours on the beach arguing with someone office. Avoid these cowboys

Negative experience: OMG seriously what a struggle to deal with these guys, an absolute nightmare from start to finish, vague unprofessional and lacking in basic customer services, prices even made up when asking for amendments, waiting on hold for extended periods and emails not answered, we got the holiday but this company added a ton of stress to the whole thing.

Negative experience: They have a very unethical work practice in place. They took the money out of account even though I clearly stated I wasn't happy with the agent quoting a different figure right at the end. He said it was "basic supplier charges". My reservations have been messed up. Call them and they tell you they'll call back in 10 minutes. I'm thinking of reporting them for malpractice. Keep away from them.

Negative experience: Booked to go to Mexico got to airport had problem with flight, tried to call company but took 4 hrs to answer and when they did a Mr David Smith who is supposed to be managing director was so rude, even tried to say that I swore at him, threatened me saying he knew where I live etc... Company did not want to know so we missed flight and had to return home, out of pocket and very upset, AVOID this company al ALL costs they are a con and will rob you blind.

Negative experience: Bad company, they put excuses to not give you any information, they say they will call you back and they don’t, I DO NOT RECOMMEND BUYING FROM THEM. They scammed me for a 2 pieces of luggage and now they’re not giving me a refund, their customer service is poor and unhelpful to say the least.

Negative experience: Customer service has to be the worst I have ever experienced. Arrived at our destination airport. Transfer to hotel wasn’t there. Phoned company and had the most unhelpful phone operator possible. Refused to send another email with the details he claimed was on the transfer voucher even thought these were completely different to ours. Wouldn’t supply any contact details as they were on the voucher apparently( they weren’t ). After insisting that our transfer was there waiting and 2 hours of us walking round and round the airport trying to find it we got a taxi costing £150 to our hotel. Still we tried to contact by email to the company to check what’s going on, still no reply. Then on last two days I phone company again both times reassured that our transfer was legit, booked and would be collecting us at 5am to take us back. Needless to say it never costing £150 returning back to airport. On arrival back to the UK I was able to get in touch with the name of a company on the transfer voucher. To which a very helpful lady inform me that the operators(holiday company) had cancelled our transfer in January. Don’t touch this company.

Negative experience: They took my booking and credit card details only to message me 15min later saying booking was declined as flight no longer available, they even called me 10pm at night which is why I knew they were a scam. I booked the same flight from Skyscanner with no issues 10 min later. DO NOT BUY TICKETS FROM THEM, TRUST THE REVIEWS, I WISH I HAD TRUSTED MY GUT FEELUNGS....

Negative experience: Very poor level of service. They called me and gave me a package price. I confirmed everything through with them paid for my flight. Only to get a call that there was an issue confirming my flights. I could of got a cheaper African flight but opted to pay through Europe now they change my airline to African risking me to get stuck in a red zone. And I paid excess 2 carry 2 suitcase of luggage they now refuse to honour also!! The entire experience has been so stressful on top of a situation that is already stressfull enough. Do I recommend.... Deffinatly not. So far they have lied and now want to lock me on a flight where I will most likely get caught in a red zone..... Legal action will be taken. They have lied to make a sale and now won't give me the flight I paid for!!!!

Negative experience: An appalling experience dealing with this company. Don't use them. I bought flights to visit the Rugby World Cup almost 1 year ago. Due to Covid and the cancellation of the World Cup I applied for a refund. Although Flight office deducted a percentage and therefore I would not receive a full refund, I agreed to their terms. I have been chasing them almost on a weekly basis for the last 6 months and I have not received the refund as promised. I have given them numerous ultimatums but to no avail. I am now lodging legal proceedings against Travelopedia Ltd (Registered name, T/A Flight Office). ****I RECCOMMEND NOT TO BUY A FLIGHT FROM THEM****

Fantastic experience: Really good customer service and helpful staff .Sandy was extremely professional.very happy overall.

Fantastic experience: Excellent service thanks Mathew. very polite and solved my problem really efficiently.

Negative experience: Very poor quality of service. Not responsive at all. Very experience I have with this agency I have been chasing after my refund for so long but they just seems don't care about it at all.

Fantastic experience: It was an simply outstanding exeprience with FlighOffice, the customer service was superb and happy to go extra mile to help to help. This extra mile makes different from others. They helped me to find the right air ticket. I could not have asked for more. Simply brilliant experience. I would highly recomend. Cheers - Anil

Negative experience: SCAM-Disconnect your call when you try to get help, no one calls you back when they said they would. The ticket was not an active ticket, AVOID, THEY ARE SCAMMERS

Negative experience: Booked a holiday with these in 2019 to benidorm obviously it couldnt go ahead during the pandemic we should of travelled the 14th of march 2021 i have contacted them on numerous occasions and tried to change the dates of our holiday but of course according to this company its more expensive now and they want us to pay an extra 900 pounds on top of the 1500 we have already paid to which i have told them we cannot afford i have contacted ABTA to be told this company has removed themselves from the abta list so you arent covered by them my next step was citizens advice who have helped me locate an Atol complaints form and a refund form as this company says i am not entitled to a refund only a voucher which is a lie under the package travel regulations everyone who booked a package holiday is entitled to a full refund absolute nightmare company avoid like the plague hope everyone gets refunded

Negative experience: Don't use refuse to give refund.veey unprofessional the way they speak to you stay well clear

Negative experience: They are all scammers so my journey with flightoffice.co.uk is very bad and they are from different names like this there is only one man maybe in slough and they are operating from India They will sell you tickets with all promises of refund of flight cancelled from their end or if airline does something they will not charge anything extra etc but nothing So I opened chargebacks as I paid online and asked their card details do not go with them They rip of ALLAHUMDILLAH I WON ALL MY MONEY BACK BECAUSE BANK HELPED ME AND THEY FAILED LOSERS

Negative experience: Poor customer service, and they like to fob you off to the next person, they just seem very shady when dealing with your issues ie: cancelling flights etc. And never get back to you!!! I feel robbed and hope not to get robbed!!! And when searching for their ATOL certificate nothing comes up what so ever. If my flights are not dealt with I am Going to be taking the matter further!!! So I would make my choice wisely when booking qith this company.

Negative experience: The price you quoted is is not the final cost. They start adding fees on, a break that should of cost £2849 ended up costing £3380. They are scammers and liers!!! Charged me a £9pp new airline booking fee which was a lie. They reallocated our hotel and then had to pay extra £380, when said this isn't what I booked and wanted to cancel. They said holiday was non refundable forcing us to have to pay the extra amount. Finally the booking email and information they give to the airline is fake. You find yourself unable to check-in online and have to go to the airline customer services, explain and hope they are understanding. They are known as screen scrapers... Lucky Ryanair were fantastic and completely rebooked our plane tickets into my email address so was able to check-in online for our return flight home. I would not touch this company with a barge pole ever again and certainly don't recommend using travelopedia to anyone. Flightoffice.co.uk is also their fake email they use for flights when it's your own personal email that is meant to be used. Please don't use this company... They also messed us around with the itinerary till 2 days before departure. I had to threaten to contact my bank to do a money recall for them to finally send my tickets and vouchers. So unprofessional and basically Rob you blind, adding 100s pounds on the price once your locked in with no choice but to pay the extras or lose the complete holiday cost. Shocking company.

Negative experience: Do not book with this company, I have been waiting since May for a refund and they have basically robbed my money. I know the airline as refunded them but they will make every excuse not to give you back your money. ABTA are a complete waste of time and I have now been told this thief of a company are no longer a member, surprise surprise. They all have fake names, David Smith , what a complete ignorant nasty person and the rest of them. I will however not give up and they will not get away with this. For the people who gave them a good review they are definitely fake.

Negative experience: DO NOT USE THIS COMPANY - THEY COMMITTED FRAUD ON OUR HOLIDAY BOOKING AND THEY ARE NOT A MEMBER OF ATOL OR ABTA. I have today received an email from ABTA confirming their membership has ended - YOUR HOLIDAY WILL NOT BE PROTECTED.

Negative experience: Don't book through this company i am trying to complain about my awful holiday and no-one answers. They are a joke, Go to the high street and book there. You can see these reviews are not written by the public. They are manufactured by the staff. The wording is all wrong for a start

Negative experience: PAID £2984 for tickets in February for an August flight which got cancelled by operator due to pandemic. Operator offers full refund but only available through agent, Travelopedia. But Travelopedia (Also trading as Flightoffice.co.uk & viman.co.uk) initially tried to charge over £300 to process refund. After over a month of e-mails back and forth, they eventually promise a full refund. When I asked them to confirm timeline as to when I will receive the refund, SILENCE... E-mails are no longer replied to and calls are avoided... Now filing a complain with UK Trading Standards, That's just the beginning. My solicitor is now on board for Courts filing and I am getting geared up for an ABTA Complain process. I advise all unhappy ones (I know by the reviews that you are many) to do the same. The Law of the Land is on your side. Do not give up your hard earned money to (.....fill the gap) UPDATE: I have contacted my Bank who reimbursed me the full amount. I guess they will deal with this less than honest business themselves. Good Luck....

Negative experience: Really bad customer service although airline is authorising refund they are not willing on giving us our money back!!! Disappointed!!!

Negative experience: Company is borderline fraud. Long story short from my personal experience: they t ook my money for the flights, flights got cancelled, then they took refund from airline and now they not responding. Most of good reviews about this company are written by their employees.

Negative experience: Do not use this company !!!!! Booked a package holiday in August 2019 with travelopedia for January 2021 £400 deposit paid with thomas cook flights, after thomas cook went bust the month after I contacted travelopedia, I was informed that we could change flights which was £400 more plus luggage cost plus travel cost to another airport far away, plus paying to keep car for a week, i declined and asked for a refund. I was informed I could have a refund no problem but will need to claim via ATOl, claim submitted on 1st October 2019, I called ATOL claim company in January 2020 to ask what is happening with the claim as everyone else I know has received refunds by now, I was told that travelopedia need to pay the refund back and they had misinformed me. Telephone calls frequently to travelopedia still no refund as of today 06/06/20 which is absolutely appalling customer service, 8 months on still no refund. I do have an email sent to me in February 2020 stating I will get a refund but still waiting, I will never deal with this company ever again!!!!! Please don't make the same mistake.

Negative experience: Yet again I feel I am been ignored by your company. I booked and paid for flights, hotel and one case with you to Benalmadena on the 24th January to travel on the 29th March. I had no email from you to say my holiday was cancelled due to Spain and England been on lockdown. When I phoned the first time to enquire I was told I Had Not booked a holiday with you, which was very funny as I had all my paperwork laid out in front of me at the time of phoning. When your operator eventually admitted I had paid for said holiday he then terminated the call. I naively thought you might get in contact with me and I would get a cash refund into my bank. But no such luck.... So I phoned you again and got an email from you, offering either to rebook or vouchers, to which I replied stating I didn't want to rebook, as you only get one chance to celebrate a special birthday nor did I want vouchers. I WANT A CASH REFUND FOR THE FLIGHT AND THE HOTEL. I PAID JUST OVER £700AND I WANT MY MONEY BACK. Now I know in the grand scheme of things this is not a huge amount of money.... But this holiday was my birthday present from my husband.

Fantastic experience: I was a major skeptic about the scheme but Stella and Martin made me feel at home. They took me through the whole travel deal so smoothly and gave me the best deal. Will rate again 5 star after the trip happens. Hopefully the virus would have been dampened!!

Positive experience: Delighted to find this company. Fantastic customer service. Dave was extremely helpful throughout the booking process. The prices were very reasonable. I recommend this company to everyone and I for sure will use they services in future.

Fantastic experience: Second time I have used this firm. Brilliant service again from Matthew this tme, so patient and helpful to find exactly what I wanted. Will certainly recommend and go back to. thank you.

Fantastic experience: I booked replacement flights on line as my original flights to Japan went via China and the movement recommended avoiding China, sorry China as I have visited before and had a wonderful experience. I then had a call from Alice informing me that the online flights were not available and could she see what was available, as I had been stressing over getting to Japan I of course said yes. Alice came back within the hour with a fantastic option, sent me details via email so I could check everything was correct and I then booked. Great personal delivery and now no stress as I'm all booked up. Thank you Alice and Travelopedia Ltd

Fantastic experience: Martin was fantastic, with all the information. I would definitely use Martin and his company again. THANK YOU for all the help you have given me. WELL DONE

Fantastic experience: Alice customer service was excellent. She is very professional and very courteous. She made my day, and because of her effiencey, I will use her services again whenever required.

Fantastic experience: Alice was very helpful with my booking so far. And the price was very good. I haven’t actually gone anywhere yet though so can’t comment any further than that.

Negative experience: Today i was sent a price for our family holiday to greece the price was £1649.when i phoned to pay the agent confirmed that price 3 times.he then took my credit card details to pay £500 deposit. All went through fine then i was oassed to another aggent who confirmed everything,he then went to say the holiday was now £1950 due to an administrative charge through ryan air.!! To which i replied our price had been confirmed of £1650 & wasnt happy paying £300 for administrative charge, would therefore like my deposit back which i was told i couldn't have ??? He then said let me see what i can do.he then came back & said i had no choice but to pay £1750 absolutely disgusted a company as big as this trying to rob its customers.......wont book through these again.....

Fantastic experience: Stella was very helpful and responded quickly to my queries when booking the flight. They were able to get me fares that I couldn't find on any other site

Fantastic experience: I received exceptional customer service from Alice just few days ago when i booked my flight to Ethiopia. Thanks Alice for finding the best and the cheapest flights for me this Christmas. I appreciate your support. Many Thanks Khalif

Fantastic experience: I had been searching for my annual London to Sydney flight home that I book every year for Xmas. I had tried all the usual sites, with the airline direct flights being the most expensive, and all other websites around the same price. I don't know how I came across TRavelopedia but at first glance I was happy I did. I then thought it must be a con as the prices were hundreds of pounds less than all the other sites (I normally use Skyscanner). I then called and spoke to someone which is always reassuring,, in my case Stella. Stella talked me through a number of options, all at prices I couldn't believe.She then emailed me information to confirm all was correct and she booked my flight. I was still astounded by the price, and I did mention this to Stella that I was worried it might be a con. Stella, and her team, kept me involved the whole time between paying and the airline issuing my ticket, they reply to messages / phone calls /emails immediately and above all I got the most direct flight with Qatar(24 hours and my favourite airline), for the same price as a 35 hour flight with United offered on Skyscanner. This particular flight was averaging £1500+ on other sites, I paid £1050. I am a frequent flyer and I hope everyone reads this review as I won't be using any other website again for my flights. Thank you Stella and TRavelopedia!!!

Positive experience: I had a wonderful experience with Travelopedia Ltd making my travel arrangements last minute. I am grateful especially to Stella who was so professional and efficient with my booking. I won't hesitate to recommend you to all my friends and colleagues. Many thanks Stella your cheerfulness and help goes beyond measure.

Positive experience: Thanks to Thomas and co we managed to get great value flights during XMAS period £700 pounds cheaper per person than other options.

Fantastic experience: Matthew (matthew at Flightoffice dot com) performed timely and wonderfully. I will go as far as to say he did over the top with regards to finding seeking the best options for myself and my partner on more than one occasion. He listens!

Positive experience: While I finally got a ticket at a decent price for the time of the year I'm travelling (very peak) and the short time in advance I made the purchase, the very first stages of the buying process weren't great. Truth is that the price you see online is not real, and the company use this to grab your attention and you to engage by completing with your contact details. Then an agent will follow up saying they have no more availability of the tickets you choose online and that they have to provide alternative options, which are generally more expensive. The first few options I got were more expensive than buying directly via the airline. So my RECOMMENDATION is to first do a search via Kayak (gives the option to look at +/- 3 days) and Skyscanner so you have a good idea of the prices available. After 4 calls in where I rejected the offers from the agents, finally one gave me a ticket that was not available at all through the airline (everything appeared as sold out) and other tickets via airlines were way more expensive. If you are prepared for that (i.e. few call and offers rejected to finally get something that could be a good deal), then contact this agency.

Negative experience: I booked a flight with this company online. The site showed three seats available on the 08/11. Reading the bad reviews I took a screen shot of the the booking confirmation. Funnily enough I did not receive a confirmation email about the booking I rang the company on the 09/11 to check what was going on (Due to the already ban reviews). I was told the airline did not accept the booking. Even though when checking their website on the 09/11 thar there was one seat still avaiable. The women on the phone was argumentative, and tried to tell me that it takes time for the system to update. Which is all a big con. Do not trust this company. their website is fake, they take credit card details, which Im now worried about as well. DO NOT TRUST THIS COMPANY, STAY CLEAR, DO NOT BOOK WITH THE COMPANY!!! BE WARNED

Negative experience: Worst company I have had the unfortunate pleasure to have dealt with, from the 1st min I booked the holiday I was called to say the price has gone up by over £60, after a lot of arguing the price was not increased. As I am flying out tomorrow i do an online check-In only to find out that i have no hold luggage included although it was on the original quote and they are refusing to add this.....regrettable i had to give them 1 star to post this

Fantastic experience: Great customer service from Dave he is very helpful he found for me and my Family very good deal thank you dave

Fantastic experience: Excellent customer service from Dave he was very helpful and he found for me very good deal thank you Dave

Fantastic experience: I am usually good at finding flights to suit my needs, but this time I left my booking too late to find my desired flights to visit my families in Sydney and Hong Kong. I searched everyday on every site and it seemed it wasn't going to happen. Thanks to Henry's expertise, he managed to make it work and within my budget. A very grateful customer!

Fantastic experience: Fast efficient service all the through the process with a special thank you to Sidney Foster who is so pleasant,polite and extremely helpful and knowledgeable. I would recommend Flight Office to anyone. Prices were best I could find too. Thanks Sidney. Liz n Dave Peat

Positive experience: Very helpful and correct support, they arrange the eternity as I requested. Special thanks to Sidney for her help and assist.

Fantastic experience: Kevin was great and found me a much cheaper deal than I could find elsewhere and I spent a lot of time looking and it even included 2 x check in bags. I was very happy! It's also great to talk to a human. Email communication was also fast and accurate and clear.

Fantastic experience: Good customer service! Thank you Ray!

Fantastic experience: Bought for me and my partner the tickets London-Colombia A/R. Very good company and everything went well during my journey. Matthew has been very helpful.