Emenac Travel UK

Fantastic experience: Letting your company know that Husnain (Emenac Travel) is a true asset to the Company. He is very friendly and professional when dealing with clients. I now only book holidays because I feel comfortable and any issues that may arise I am confident that Husnain is able to resolve any issues. He is extremely polite and well mannered. Such great customer service skills. Please continue with your nice nature.

Fantastic experience: Everything is good and clear speak with Sam

Fantastic experience: everything is good and clear to speak with Sam

Negative experience: Please be aware u not get your money back I got scammed £500

Negative experience: I would NEVER use this travel agent again.I cancelled a fight with them due to health diagnosis and Mr Sharoon the manager has still not contacted British Airway back for my money.I have spoken to British Airways directly myself whom advised me if I booked directly with them I would of got my money back months ago as they accept the reason why i cancelled and should be refunded back in full. Mr Sharoon the manager avoids my calls as well as his staff Mr Yahya whom keep telling me they contact the airline.WHICH I KNOW IS A LIE,AS I'VE SPOKEN TO AIRLINE ON MANY OCCASIONS NOW. THEY ARE HOLDING ONTO MY MONEY RETURNING BACK TO ME KNOWING I'M STILL ILL TOO.NOW THEY WONT GIVE ME THERE CUSTOMER SERVICES CONTACT DETAIL.'M DISGUSTED!!!

Positive experience: Others are good, the first notch is installed at the prices

Fantastic experience: Very polite staff and informative info would most definitely use again and recommend for cheap flights

Positive experience: I'm very much appreciative of the customer service delivered to me and my daughter. Mr Hussnain was very helpful throughout our flight search. We will always rely on him in the future

Fantastic experience: For a stress-free flight booking experience and exceptional customer service, there's no better option than Emenac Travel. I highly recommend their services.

Fantastic experience: My experience with Emenac Travel's flight booking service was truly exceptional. Their level of professionalism, efficiency, and dedication to customer satisfaction surpassed all my expectations. Every step of the way, from start to finish, Emenac Travel provided top-notch service.

Fantastic experience: Emenac Travel exceeded my expectations in every way! The seamless booking process, personalized itineraries, and exceptional customer service left me in awe. Thanks to Emenac Travel, my trip was an absolute dream come true. I highly recommend their services.

Fantastic experience: I recently used Emenac Travel UK to book a trip to Dubai and I couldn't have been more impressed with the service I received. The staff, specifically "James" was incredibly friendly and helpful, and they went out of their way to make sure that all of my needs were met. I would definitely recommend Emenac Travel UK to anyone looking for a top-notch travel experience.

Negative experience: AVOID!! AVOID!! AVOID!! Thanks to these people, I spent a night in Heathrow Airport because they gave me wrong advice about transit flights and visas. I had to buy another ticket from them and they still won't refund me for their mistake. I have threatened legal action, but as you can tell, they are used to this. They will only refund whe the court date is in sight.

Negative experience: AVOID THIS COMPANY!! we booked a trip to umrah which was cancelled due to the pandemic, took almost 2 years of consistently chasing and threatening them with legal action to get our money back. All staff are unqualified, unprofessional and extremely good liars. If they are holding your money please file a police theft report against them. You should be ATOL protected so they cannot legally hold your money, not even the hotel deposit! Don’t give up. Sadly you have to stay on their backs keep calling/emailing ask for a valid reason in writing with evidence for unlawfully holding your money. This is theft!!! Avoid and spread the word. They have many other company names, so check out before you book.

Negative experience: Avoid these guys.

Negative experience: Avoid all companys which operate under Moresand Ltd they will steal your money. I am still waiting for my refund for more than 15months.

Negative experience: They took money nearly two months ago and now they're dragging their feet. No replies to emails and whenever we call in to chase things up they tell us to call back on a later date. Only days to go for flight and they haven't sorted the visa yet nor the hotels. Only the flight Update: They sorted things out just in time and after a lot of chasing up. The itinerary was nearly useless and on the way back everyone who was sent by Emenac was confused on our stops, flight changes and where to go next. We managed to figure things out together but it should've been explained to us beforehand or in the paperwork.

Negative experience: I will not use them ever again I had a ready booked for 8:15 am flight and was not sure about Covid testing at the airport so I called Emenac travel for advice at 14:00 on the day of departure the man at the agent instead of telling me he does not know he duped me into buying another ticket and was insistent that they do not do Covid tests at the airport I told him to give me 10 min to check and he said to me I needed to buy tickets there and then so I panicked and bought new tickets . After the purchase I checked and yes I could have done a test at airport and could have made the funeral I was going to I emailed him and he did not reply or apologies.

Negative experience: I have been constantly chasing since April 2020 for my refund on flights. I understand these are challenging times but the airline I was meant to fly with have refunded the company back but still not update from Crystal Travel, just the same emails saying it will take 6-8weeks for a refund which was said 5 months ago !! will never be using this company again.

Negative experience: If you have booked travel through this company using a debit or credit card,you can get your money back alot quiker if you use your bank,because all you get from them is lies,and every excuse under the sun

Negative experience: Absolutely useless service, I have been chasing my Umrah refund for over 3 months. No one calls back after taking message saying someone will call you later today. Now they say I am not entitled to an refund. Company thinks we dont read or listen to news and have no sense to understand the Government guidelines to holiday refund. Call handlers suddenly change accent to manipulate you when they has no answer to your question. Never trust and book a holiday with them they dont know how to value their customers

Negative experience: Booked my Ummrah trip (March) for the first time with my newly wed wife. Due to Covid Saudi Airline cancelled my flight (text confirmation) Promises on the phone that they are processing my refund but I still haven’t had no response... Sohail promised I would get my refund but no response to my emails. Should have paid a little extra and booked locally with an agent...STAY AWAY...they will probably close shop and reopen after the pandemic...Hope I’m wrong and they have the decency to refund my money...

Negative experience: Rubbish services based on lies.

Fantastic experience: We booked umrah package through emenac travel uk , Suhail done all arrangements for us as we are going first time . He assists us really well in all process . Really appreciate thanks will recomand others as well .

Fantastic experience: Salam to anyone reading this review. Alhamdulilah as much as I thank Allah it’s not enough. Me and my Husband took a 10day package with this company but in particular Sohail dealt with all our booking. It was the most peaceful time and every single thing promised was delivered ! The hotel we stayed at Makkah was called Makkah Hilton Towers and it’s is literally 10 steps away from Al Harram Sharif and we also had a side view of the Harram from our room. At Madinah we stayed at Dar Al Hijra intercontinental hotel which is precisely a 4/5mins walk from the hotel to Al Harram Madinah. All the transfers from airports to hotels and also from one city to another were reliable and efficient and always on time thanks to Sohail. We didn’t have no worries. I highly without doubt recommend anyone travelling for Umrah and Hajj to book with our Dear brother Sohail and use this company as we will also definitely be only travelling with them in the future. It is a peace of mind for the customers and alhamdulilah the price was well well worth every penny spent !! I have complete trust in this company and wish you all put your trust with them too for an experience of a lifetime!

Fantastic experience: I had brought a family umrah package with this company my advisor was called sohail he was amazing and delivered a outstanding package my umrah trip was exactly how it was promised i will definitely recommend using this company. mohammad afzal

Fantastic experience: Went for umrah and the service was amazing by brother sohail. He was very polite and was literally there for us. Any questions at any time of the day he would answer. Im surpised he didnt get annoyed. Overall the experience was amazing with very good hotels and flights. Im already planning another trip with brother sohail. Cant wait! I'd recommend others to book with this travel company but hey always ask for sohaill !! You won't be disappointed!!

Negative experience: Save your money and book the umrah package yourself. All the things they promised in the package were false and a lie, and on top of that worst customer service ever.

Negative experience: If I could give 0 stars, I would. We called to complain about one of the packages we bought where we would arrive at our destination at 5am (if not before) and the agent had booked our first night with early check-in for 12am. It would take us 24 hours to reach our destination so the logical thing to do would be to SLEEP upon arrival ready for the afternoon. But, instead, this 'complete' package meant we have nowhere to stay for 6-7 hours until check-in where we could be resting after long travels. First time trying to complain about this issue, the agent got angry and hung up on us, the second time the agent got super defensive saying you asked for 7 nights and I gave you 7 nights claiming he did his job correctly whilst screaming his head off. Yes, well done mate you can count to 7, but try thinking from a customer standpoint as opposed to taking it personally. He insisted and insisted and to be honest we felt like we were communicating with a brick wall, so gave up. That's not to say it took us about 20 call attempts before our phone was answered. Absolutely disgusted by this service and absolutely do not recommend. Bunch of inexperienced people looking to squeeze as much money as possible out of their customers.

Fantastic experience: I would like to thank Umar Farook for making my experience exceptionally great and keeping me updated throughout my booking definitely will recommend ti friends and family and using again and a great price for my ummrah thanks guys

Negative experience: I went umrah with Emenac ltravel agents the hotel and service they gave us in Madinah was extremely discusting not worthy penny, Rubel got the ticket package promised us was 4 star hotel but was 0 star hotel, I had too book another hotel and pay extra money so please be careful and double check the hotel when they say to its 5 star that means it's a 2 star vety dissapoint

Fantastic experience: Sohail has been a great help in organising our Umrah trip alhamdulillah and always checking in to see everything is going smoothly. Highly recommend!

Fantastic experience: I booked with the agent called (Sohail) I have spoken to many travel agents from different companies and generally speaking they are mostly rude and arrogant but Alhamdulilah Sohail was not like them. He was very professional and polite during the whole process from pre-booking up until I reached back home from my trip. Sohail kept me up to date regarding all my queries and always dropped me a message, email or call. Every-time I called he would answer or either return my call immediately or soon. He was never pushy with the sale and I could tell everything he was saying to me was genuine or honest advice/recommendations etc. Because he was a good person, our relationship was the same during the whole process (even after the money was paid) I think that is what makes Sohail different compared to all the other agents. He should be a valued staff member and travel companies should employ more people like him .. as the general issue with travel agents are that they are rude and make the customer journey disappointing as soon as the payment is made. Thank you Sohail for all your help and duas as it made my journey simple and easy Alhamdulilah May Allah make you successful with your journey and hereafter Ameen Allah hafiz. P.s if you are looking to book with this travel company. Ask for ‘Sohail’.

Fantastic experience: They are very helpful when it come to helping u to get the cheapest flight also communications is excellent

Negative experience: I booked 15 nights with them and I made a requests with customer service adviser (Farhaj) who agreed on them but I havent got any of these things in my room. I booked for 4 star hotels in Makkah and Madina and rooms are not even 3 star hotel room. Dirty and dusty rooms with very bad conditioned toilets even blocked drainage and broken tiles under a carpet in Madina hotel. Never recommended there services. Very very unprofessional.

Fantastic experience: Andrew was extremely helpful and patient in helping me finding and booking the right flights for me. Many thanks.

Fantastic experience: Zain dealt with my booking with the most gentle approach even when I was anxious. He is very professional and patience. Thank very much Zain for your help.

Fantastic experience: Assalam o Alaikum, It was my first Umra, I had no clue how to plan my trip, and what to be aware of. My friend introduced me to Emenac Travel, and I called them one afternoon. I was introduced Omar Raza, one of the travel advisors. Brother Omar was an excellent help in arranging for me the best 1st umra for a very affordable price. My hotel was next to Masjid Alharam in Makkah mubarakah, and 2 street away from Masjid Nabavi Gates. I had a very good flight, and Omar’s advice on how to arrange affordable excursions in the Holy Cities was key in making my trip the best trip ever. InshahAllah I will be calling him for my Hajj next year.

Fantastic experience: He is amazing made my life easy today and he actually stopped me from crying he is the best thank you Michael

Fantastic experience: Zain was most helpful in booking our extra legroom seats for our upcoming flights. He was polite and efficient and talked me through every step of the way.

Negative experience: Non transparent

Fantastic experience: Zain handled my booking competently when i phoned late on Saturday evening to find fights to Turkey. i am very pleased with the booking.

Fantastic experience: I Called Emenac Travel to ask for Umrah package as myself my wife and son wanted to go for the first time. Brother Omar Raza dealt with our package, very nice guy, well spoken and gave us the best deal for our first Umrah he made it feel special for us. I was glad I stumbled across Emenac Travel and I will be 100% recommending them to everyone I know. I in shaa Allah when I go again I will be going with Emenac Travel. Brother Omar also called us to check if we was ok and if he was away then brother Ruman Farukh was there as well. Both amazing brothers. Thank you brothers soo much for making our Umrah special. JazakAllah khair Zuheir.

Negative experience: They are liars. Never book with this agency for hajj. They will take your money and never call back. The food was disgusting, the space was cramped. Terrible agency

Fantastic experience: Great service and hassle free, Zain has always been keen to help and provides an excellent service

Negative experience: Rating does not reflect on operative Zain who gave great, patient & polite service throughout despite the fact that their system would not accept our Amex card after several tries & two calls to Amex who said there was no problem with our card. It took 2 hours to make the booking because of this & we had to use another card so lost out on benefits.

Fantastic experience: Zain was very helpful with the booking.

Positive experience: I am very happy with the help I received from zain to buying tickets for my family.he is very helpful.

Fantastic experience: Zain has been a fantastic staff member. He has a good customer skills for my service. I would love to be Emanac Travel customer in the future. I can recommend friends to Emanac Travel due to the good customer service delivered today

Fantastic experience: Emenac Travel is really nice and very good customers service

Negative experience: I had to cancel my trip. Was promised refund but kept on saying they will get back to me. After 7 months still no refund and been told i will not get refund as the ticket and hotel were apparently non refundable but was never told this when i booked it or when i cancelled it.

Negative experience: Got deceived by this travel agent

Fantastic experience: Very good first experience with Emenac. I was dealt with by Shamir, and he was very professional. Very impressed with the customer service and how fast everything was updated and relayed back to me.

Positive experience: Very good customer service from Shamir. I was dealt with very professionally and politely and I was kept in the loop as things were being updated which I appreciated.

Negative experience: Avoid big Hajj scammers.

Fantastic experience: I had a great customer service provided by Zain.He was very helpful and professionalism to make the online booking for my daughter. Many Thanks I’ll recommended.

Fantastic experience: Max was a big help for me, trying first time to amend my holiday booking and flight changes. he support me, and gave me all required information. very happy with a team. good job guys. Very polite and friendly customer service.

Positive experience: I dealt with Richard who was extremely helpful and guided me through. Would definitely use this company again

Fantastic experience: Good service zayn was very helpful

Fantastic experience: Zain fayyaz, helped out greatly and helped me and my mother get our flights booked thanks alot Zain! Best customer service around for sure!

Fantastic experience: Review for Max Olevar, He was very accommodating and all was expedited efficiently with tickets arriving in good time. I shall be using Max and Emenac Travel again. Roger Waterhouse

Fantastic experience: JazakAllaahu khayran brother Shamir Ashna for an excellent customer service.

Fantastic experience: Very good service and professional staff specially brother Shamir who was very supportive, kind and honest I will recommend him to anyone who want to get a good deal for hajj and umrah package

Fantastic experience: Excellent service from ayub he is a professional and has good customer service .I like getting my holiday ticket from him because he is reliable and will get the best price for u.....I recommend EMENAC TRAVEL to anyone. Anytime. Anyday

Fantastic experience: Very reliable at anytime you wont regret getting a ticket from them.

Fantastic experience: Very good and friendly service will be booking again

Positive experience: MAX WAS OUR AGENT. the prices were great and Max was very helpful

Fantastic experience: I purchased a ticket from this company very good experience and I was a little worried not knowing or heard anything about this company before. The representative in the name of Stanley millers who guided me through all my queries and give me a deal which I thought was too good to be true.

Fantastic experience: Excellent and very fast service,helpful,Excellent and great customer service provided , spoke clearly and with lots of patience. He has been "SUPER POLITE, VERY HONEST,

Fantastic experience: Excellent service.

Fantastic experience: Best travel agent ever with the friendliest staff and excellent customer services.. I recommend highly with five stars!!!

Fantastic experience: I have had a fantastic service, Mr Asad has been very helpful. I will surely use these services again and would highly recommend his services.

Fantastic experience: Ayub was very kind and diligent in attention. I managed to solve my problem with your help and I was able to get my ticket on time to meet my work schedule in another country.

Fantastic experience: THANK YOU VERY MUCH RICHARD FOR YOUR PATIENT THROUGHOUT THE PROCESS OF BUYING THIS TICKET SO MUCH HELPFUL . YOU ARE REALY AMAZING.FANTASTIC JOB KEEP IT UP . BLESSED YOU.

Fantastic experience: I am really happy with the way Akash handled my booking process, she was very patient with me and she explained everything throughly

Fantastic experience: Excellent costumer service, he was able to find me a ticket and assured me i will love the flight. I was on the phone with him for more than half an hour, he kept looking for good deals until he found one. Excellent and great customer service, friendly and polite.

Fantastic experience: Zane has been a huge help with all my families travel requirements over the past few years. He is quick efficient and extremely friendly and has become our first point of contact for all travel plans. In this day in age where everything is done online, it’s refreshing to actually be able to speak to someone on the phone and get exactly what you need and want with no surprises.

Fantastic experience: Our Granddad has been booking flights with Zain for over 3 years, this review is being written on behalf of our Granddad, Mr Woodnutt. Zain has always been very helpful, obliging, accurate and careful with negotiations. Mr Woodnutt has always felt completely comfortable to have him handling travel arrangements. He has never let us down and always goes above and beyond to get the best deal and arrangements for us.

Fantastic experience: Zain is brilliant he found me the best deal at a very reasonable price, communication from this brother is top class, he will get back to you when he says he will. Emenac Travel will definately will be my top choice before i look anywhere else for cheaper flight deal, jzk Zain

Fantastic experience: Zain gave us excellent service. Really happ with the service he provided

Fantastic experience: excellent service. friendly and fast.

Fantastic experience: super job with full of professionalism by Ovi ,Respectful manners and in a very polite way you help us to get the ticket.I live all my bookings worries on you and you put a smile on the whole family's face when you send us the bookings details..we will strongly recommend you and your company and will often come back to you in the future travel plan

Fantastic experience: Superb Services from Zain. I have dealt with him thrice, I cannot but recommend him, friendly, polite, prompt and efficient with peace of mind on your travelling bookings .

Fantastic experience: Zain was a great help in helping me book a last minute flight on behalf of a close relative ( on the evening of 1 April 2019). He talked me through the process and the booking went through very efficiently. Thanks Zain. For others using this service, please be aware that the booking sent by Emenac to me (and copy to relative) initially got placed in Spam, this resulted in my (and later, my relative) thinking that the booking details had not come through. So do check your Spam if you have been waiting a while! This is obviously not Emenac's fault, but may lead to confusion!

Fantastic experience: Easy to purchase with emenac travel. Good communication skills. highly recommended

Fantastic experience: Excellent and great customer service provided by . Helped with the online booking and payment online process step by step - spoke clearly and with lots of patience. He has been "SUPER POLITE, VERY HONEST, VERY HELPFUL, RESPECTFUL, TRUSTWORTHY, AND PROFESSIONAL. Returned calls as promise. Highly recommended and sure pass contact details to friends and family.

Fantastic experience: Excellent professionalism by Bill Zad. Honest, trustworthy and ready to help. I have been booking with him for over two years and will continue to do so. I have also introduced other customers to him and they are very happy with his excellent professionalism.

Fantastic experience: Emenac Travel uk is a company you need to visit to get your travel arrangement done,one of the staff called OVI is friendly, professional and make it easy for me and my friends to get our ticket reservation at affordable price.

Fantastic experience: Excellent service I would recommend anyone to use this Agency

Negative experience: Not a good experience at all with these dogdy guys who try to sell you with their will and later ignore for any concern or query.

Fantastic experience: Mr Max Oliver is a gentleman and very supportive.

Fantastic experience: Bill zad who works with emenac travel has provided me with the best plane tickets when am travelling aboard. He is an honest and trustworthy man who has been helping me for years.

Fantastic experience: Good job done by ovi, very polite professional and gave me what we required. Many thanks

Fantastic experience: I book my ticket with MR zain he was great and very helpful person thanks a lot to him

Fantastic experience: Hello, i thought i will share my experiences of the services and care given to me by Mr. Hadi in your Travel Agency, it is my first time to use your agency for my first time to go for Umra in SAUDI ARABIA, i am highly delighted of they way Hadi deals with my stress and frustration which i have been holding in myself, just because it's my first time to perform Umra, but Hadi made it so easy and smooth for myself that i feel he has taken all my worries and stress and made me feel, that he is their to deal with every aspect of my journey. He is one person i found that i can see him when i am talking to him on the phone yet i haven't meet him, he has the calm personality and nature of talking to his customer's and assuring them Emenac is their for every thing they promise to their customers. Hadi is a person who will go an extra mile for his customers just because he put's himself into the customer's situation and deals with their needs accordingly. I wish Hadi every best of luck in his fute plans and Emenac Travel's to employ or train for it's staff to the level of Hadi.

Fantastic experience: Haadi is dealing with my request and has been really helpful so far and I have had great experience booking through him.

Positive experience: 4 stars for Hadi, Good prices for umrah package

Fantastic experience: Thanks for brother hadi for good job

Fantastic experience: We have travelled through this agency.everything was perfect .Mr Hadi arranged our package and it was perfect as stated..Anyway transportation needs improvement and drivers must be fresh(not sleepy) when they are collecting passengers .

Fantastic experience: I had a lovely experience with this company! Costumer service rep. Andrew was very patient, friendly and professional providing the best 5* service and finding great flight deals for us.