Galaxy Holidays

Negative experience: There customer after service is dire lots of calls to them for my claim for compensation from. Easy jet and still waiting for them to provide the information thet I need for them why is it so hard for them to send me the email if my time for the claim runs out with easyjet then I will have to issue a County court judgement against them and the directors govind kumar

Negative experience: Review of Galaxy Travel I recently had a disappointing experience with Galaxy Travel while booking a short family holiday to Tunisia. Unfortunately, our original hotel reservation was not recognized by Occidental Sousse, who claimed it was booked elsewhere. After five hours of confusion and frustration, we were finally redirected to the correct hotel. It's disheartening to plan a holiday, pay for it, only to find that the arrangements were not honored. This situation felt not only unfair but also unprofessional. I spoke with agents Daniel, Gregor, and Sid, but despite my attempts to reach out via calls and messages, my concerns were often met with silence or evasive responses. I have documented evidence, including screenshots, to support my experience. I typically try to focus on the positive aspects of any service, but this situation was particularly disappointing. I urge potential customers to exercise caution when considering Galaxy Travel, as my experience highlights potential risks. In summary, I hope this feedback helps others make informed decisions. It’s crucial

Negative experience: Do not use!!!!! Stay away pay more with another company

Fantastic experience: Excellent Service and Unforgettable Holidays! I recently booked my holiday to Spain with Galaxyholidays, and it was an amazing experience! The team was very professional and helped me choose the perfect package. The resort was exactly as described, and every detail was taken care of. Highly recommend them for stress-free, well-organized trips!

Negative experience: They only want your money u think u got the perfect hoilday with them and then u realise its all a lie. Don't trust these people please

Negative experience: Galaxy Holidays are a joke. We booked a 7 night holiday to Rhodes in August 2024. When booking we were allocated The Tivoli Hotel, Falaraki. We were promised a sea view, or a pool view, we got neither. When we arrived at the hotel, (02.25 am), we find the hotel all in darkness, reception was locked and there was no one to check us in. After an hour of trying to get someone to help, I noticed a piece of A4 paper sticking out from a plant pot, it had my name on it and the room key was attached. We got to the room, unlocked the door but could not find any power; no lights, no air conditioning, we were distraught. Using our mobile phone torches we managed to get in. The bathroom door did not close, the toilet seat was not attached and there were bugs all over the floor and the bedding was dirty. One of our towels looked like it had been used to clean the toilet. As soon as daylight happened we went to reception, complaining about the state of room, no view, no lighting, no power, bathroom grotty and basically the level of cleaning being non-existent. The reception staff said they would look into it, but couldn’t change our room, they were full, (they were not). We contacted Galaxy, they were not at all helpful. Galaxy emailed requesting evidence, we provided images of everything, they did not respond. I chased for the remainder of the week, but no help. Our holiday was ruined, having a room which was unfit for habitation and nowhere to relax took the edge off our holiday. Since we returned to the UK I have chased and chased Galaxy Holidays, they keep asking for time to check out our claim, then they go quiet and I have to chase again… Galaxy Holidays are a total bunch of cowboys, they take your money, promise wonderful things then drop you. We will never use them again. The regulator needs to review their practices. The hotel we stayed in requires a bulldozer, really awful and well away from central facilities. The road running alongside the hotel was a main road, no pavement and you really did take your life in your hands every time you went out.

Negative experience: Worst holiday experience of my life. Would rate them 0 even though I have used them a few times for poor customer service and lack of attention to concerns and complaints. Our flight was booked incorrectly by the agent and he sent us a confirmation with the date we asked for but not knowing it was the wrong date. He took £250 from our credit card and has not refunded it back. He did not inform us that our connecting flight will be from a different airport terminal, so on our arrival we nearly missed the next fight to our destination as we had a short time to transfer to the other terminal. We paid for baggage during our booking but was surprised to see that only one was paid for. On our return one of the minor in our group was not on the flight- 1st flight. I called a few times from abroad for assistance but no one helped. There was so much delay in getting the information I needed from Galaxy on call team as we could not check in On arrival to get on our last flight back to UK. We were told our booked flight left the day before. What kind of silly mistake was that? We could not flight back and had to pay premium rate to get another flight back to UK for a group of 8 people and had to travel an hour plus to a different airport where we flew back home. I have tried to call and email but it has fallen on deaf ears. I will be taking this matter further no matter how long it takes me.

Negative experience: WATCH OUT!!!!!!!!! This company is a BIG fraud they pose as different names and go as different companies. My daughter paid for a holiday for her family to be with me for my 50 th birthday. . She paid two lots of money for her holiday £399 and £2395 . They never got her a holiday and said they would refund every penny. However they are trying to get the £399 back from the bank now saying it's administrative fees . WATCH OUT!!!

Negative experience: Awful. Never book with them. Galaxy holiday (changed the name to DELTA holidays now) uses tricks and ripp you off. They have cencelled my hotel and asked 434£ more to rebook. As I did not accept it, they have not tefund my 1042£. I am going to file a legal case against them.

Negative experience: Shocking service

Negative experience: Please avoid very very poor customer care sending wrong information about holidays no transfer vouchers I dealt with a man called Mohsin very unprofessional

Negative experience: Avoid, if you want a stress free holiday!! From start to finish I originally rang this company to book a holiday for me and my 13year old son to go to benidorm as we have family members out there who where also booking around the same time. On booking the holiday everything seamed fine, then 1 hour later the holiday company rang me back saying that holiday wasn’t available cut the long story short going on other people reviews they demanded more money for this holiday, I work away a lot so I just paid what was asked, little did I know there was no transfers with this holiday.. more cost around 200 pounds in total, they put the incorrect information on the holiday for my son he was an adult?? When checking in 24hrs before departure I couldn’t because the date of birth was incorrect Rang them to sort the mastake out, they couldn’t do it said I had to go to Ryanair at the airport which to the 1 hour 40 mins to put the mistake correct costing me then again as I had to pay for his luggage as it was a new boarding pass, so stress at the airport no relaxing time at all! On the arrival of our hotel they put us in a hotel there where girls laid out all over the floors drunk groups shouting until 5-6 pm most mornings!! Never again!! This company do not care less about there customers they want your money and that is it. Avoid. Jonathan Shaw.

Negative experience: Misleading pricing and unbelievably rude sales agents who 'thanked' me for wasting his time as I didn’t book because the price he gave me was 50% more than advertised!!

Negative experience: 1 star is too much. I paid a deposit of £220 to delta holidays for all inclusive for 4 nights in majorca. 5 mins later after taking the deposit, they called me to say the all inclusive was only basic and to get the full all Inc would cost me another £120 so I told them to cancel it. He then became rude and to me no because deposits are not refundable after he made the change. They're using fake names, very unprofessional, false advertising. Theres no such thing as a live price, they are supposed to tell you the actual price on the website. I'm in the process of claiming back what they owe through citizens advice. DO NOT USE THIS COMPANY IF YOU DONT WANT THE STRESS

Negative experience: Is there any law in this country any scam company open company and scam people.. I don't know what's going ? I have booked flight and holiday paid £2000 and received phone call demanding more money but I have paid already everything why more ?the guy other side fake name saying he will sort it out I should no worry he said 5 different prices in 2 mints to pay extra? I am calling and aperantly there is 2 Donald there 1 is normally staff and other is manager ? Lol.. and still they don't care about our hard earn money.. I don't know what action I can take ? Please any help would ve very appreciated.

Negative experience: i booked a holiday to Morocco now been told my hotel has been cancelled ive been calling for 3 days theres no customer service at all do not and i mean do not ever book with galaxy holidays ever.

Negative experience: This company sends messages offering amazing deals BUT they will NEVER give you the deal offered but one for 3 or 4 times the price the agents are pushy and curt if you say I’m not booking right now as I have to talk with the family. Please be warned this is not a upfront company.

Negative experience: Part of delta holidays aswell. Not to be mistaken for the delta vacations USA ****DO NOT USE***** I got quoted a price for a holiday and paid the deposit. They then came back and said I had to pay £80 per person more for the flights. I had already agreed to upgrade my room! The cost originally was £656 plus £80 for upgrade. After additions that I had not agreed the cost was just under £1000. Absolute thieves. They refused to return deposit although they could not fulfil the contract I had agreed with them and told me to fight it in court! And so I will!

Negative experience: WARNING !! HOLIDAY BOOKINGS !!!!! May 2024 This is a WARNING to all that are trying to book a holiday for any occasion.. if there way to give nothing for the experience, I would. Unfortunately no blame to the the girl that was helping me with my family holiday, she tried her best to find the best destination for me and my kids and we did, I paid a deposit and was told to pay the full amount a week before departure..I thought fantastic!! told my kids and was so excited to go. But then I saw there was no payment taken out of my account, so decided to contact the girl that took my booking.. but then I got a call from the manager demanding a further deposit for a larger amount, I was confused at this time and said it was all agreed when I made the booking, that full payment will be made a week before departure. He demanded more money for them to guarantee my booking, it felt like pressure was being put on me, if I don't pay the extra my holiday would be cancelled.. I refused to pay more, so they decided to cancel my holiday and offered to refund my deposit. I was so disgusted with this company and thought others should be aware of this company.. I would suggest that go with a company that is well known and pay the extra.. This company works on pressure selling and demands customers to pay more so they earn more.. furthermore there was no fault of the girl that helped me find a great holiday, she only works there and her hands are tied.. ALL I SAY IS BEAWARE..money is hard to earn and fraudsters are there to take what they can..

Negative experience: DO NOT USE THIS COMPANY!!! They will take your money and avoid you if you have a problem! Paid them for car hire abroad, when we went to collect car, they wanted another £400 for insurance (even though I had ‘paperwork’ which stated the insurance and what was covered!) we decided to get a taxi which cost 100 euros! Eventually after several calls and messages spoke to someone who told me they would get a supervisor to call me back. (one guy answered, didn’t understand what I was saying, asked if I wanted to book a holiday and when I said no, he hung up!) This was within the time window for me to get a refund! No one called me back. I tried to call every day and had nothing… no calls back and no messages! I’m sure they have blocked my number now! Nearly 3 weeks later and nothing! Absolute shambles of a company! The only reason I give 1 star was so I could post review!

Negative experience: FURTHER UPDATE - 20/05/2024 0 update, reply, refund/compensation. I will now take further action.Absolute scam of a company!!! UPDATE - 30/04/24 We have been home since Wednesday.. no one’s been in contact as expected and no update. Yet to receive ANY kind of communication or refund!! - My partner and I are currently in Türkiye and have been since last Wednesday. Originally booking with Jordon who was really helpful and offered us some extras shall we want them. As my partner and I are approaching our 2 year anniversary we agreed to pay the extras. We paid extra (£200) for transfers and room upgrades (beach view, larger room) & wine on arrival in our room, however when we arrived, our room was tiny. You couldn’t even fit on the balcony properly, and as we are smokers this was an issue for us meaning we had to sit on a railing on the roof to both be able to fit comfortably. We had a view of bush land and no wine as told! We didn’t complain as we were just happy to finally be on holiday! We arrived at nearly 1am and had missed all food and drink (all inclusive) and were told if we wanted food we would have to order it from a takeaway. There was none of these around. The hotel was in an awkward place and my partner and I did not feel comfortable walking around at that time of night. We again, didn’t complain, and went up to our room and to sleep. Waking up the next day to us both excited for what’s ahead! We had breakfast which was standard and asked for a vodka and coke, I’m not sure what this hotel classes as vodka but whatever that was, tasted nothing like it and tasted purely like chemicals. I decided I didn’t want to drink any more of that so changed up and asked for a sex on the beach which tasted pretty standard. They also have a bar which you can pay for cocktails and these were 10x more attractive so my partner and I paid for 1 each. At this point my partner and I had only 3 drinks in total… Half an hour after this, I passed out it by the pool and I cannot remember absolutely anything of what was the further happen. The hotel then proceeded to remove my partner and I from the hotel, absolutely man handling me and covering me in bruises head to toe. (I have photo evidence of this! I am COVERED!!!). We were then removed by the police who told us they would help us and take us to a new hotel free of charge for the night. They didn’t do this.. they proceeded to go through my sexual photos on mine and my partners phone, showing this to other colleagues both man and female. At this stage, my partner and I had come to sense again and the police left us in another part of Türkiye with no hotel as promised. We then released that a lot of our items were taken from the hotel, bank cards, shoes, all of our travel cash. We were stranded, stressed and scared. We had also paid deposits for towels (which we never received) and they kept this too. I was lucky enough to find a cheap hotel near by which let us stay the night understanding our situation and told us where to go the following day to get cash etc. I had contacted Daniel at this point and he phoned me 2 hours later to explain he would get this sorted for me yet.. here we are… 5 days later.. no responses… no updates.. no refunds.. no communication. We have less then 48 hours until we are supposed to fly home but we still aren’t getting any response as to where they will now pick us up from as we have had to find yet ANOTHER hotel for the remainder of our stay. We are absolutely appalled by the way we have been treated and the service that has been provided. We had read some really good reviews but also a lot of bad reviews and prior to all the issues everything seemed okay apart from the 24 hour delay in receiving any confirmation of our flights, accommodation and transfers etc. I even contacted Jordan yesterday too as Daniel is ignoring my messages. We are still none the wiser and still left with no money. They’ve not been helpful to our urgent situation in the slightest. The most stressful holiday I have EVER been on

Negative experience: Do NOT go near this company. They promised a holiday which was agreed upon in writing for a price. I paid and now they cannot provide the holiday but expect me to pay almost £200 additional accommodation costs. This happened within 30 mins of initial agreement. I cannot do this and they said I will never get my money back! I have lost money - I’m hoping to be able to get it back - such shockingly bad customer service Despite emails sent on the advice of my credit card company they have not got in touch with me and still have nearly £600 of my money. They have sent no confirmation of booking anything Do not touch them with a barge pole!

Negative experience: No stars if possible. Awful communication, professionalism and customer care. Attempted to contact them regarding refund/compensation regarding awful and inaccurate description of hotel we booked with them and travel paid for that we did not receive. Also complained about sexual harrassment at hotel and nothing was done. Will never book with them again or recommend them to friends or family. Booked in 2022 and gave up on their lack of responses and conflict resolution.

Negative experience: I can agree with these poor reviews. So helpful when booking but then when we found a problem today when we arrived - told it was our fault as we chose that hotel. I was offered that hotel and that it would meet my disability needs. It certainly doesn’t Can’t get to reception or my room on my scooter. A dozen steps as you enter the resort Which is a dump. No kettle toaster or tv without paying extra the most basic b&b has a kettle Offered help with another hotel if we paid again No way and won’t be coming back to you again. So it’s you that loses as we go away very often

Negative experience: Here's one to avoid..Galaxy holidays. They all use fake names, they write their own reviews. They sent us to the hotel from hell in Marmaris, Turkey. Miles from the resort and to a place which looked like a down town slum from a war zone. Within 2 hours of arriving at the "Grand Villa Sol apartments" as it's called we had dumped the bags and gone out in search of food, fended off 2 muggers and returned. On our return the state of the place became immediately apparent. Cupboard doors, hanging off, filth everywhere, holes in sheets, blood stained mattresses, no working aircon, no working TV, bare wires protruding from walls, electrical outlets actually inside the shower (which we didn't use) after itching for a couple more hours we walked out, dumping the key on the desk. We walked for about 2 more hours to the resort area where I paid for a decent hotel. from that point on the holiday was great until it came to getting home. despite telling galaxy holidays what had happened and where we were they failed to get us transferred to the airport so I had to get a taxi. My only regret is I didn't get more photos of that hell hole hotel but we were too concerned with getting out of there. Galaxy Holidays absolutely refuse to refund part of the holiday despite the fact that every part of it they arranged was vile and horrible, even the flight was awful! They claim your holiday is 100% financially protected via the ATOL scheme. This is a LIE, ATOL is only for flights if the company goes bust and I'm not even sure they are a member of that, they don't display their membership number. In Summary, I would rather spend a week in a dustbin outside a food outlet than go on a holiday with Galaxy holidays.

Negative experience: Spoke with some guy called Micheal and i must say never experience such a bad attitude by the sales team. Asked if he can transfer the call to his superior/manager and he blank point said NO. He was rude sale individual i ever came across.....it was lucky that i did nt bought the holiday from them.......read the reviews from Google review and many people had similar experience......be cautious .......if there was the provision of 0 start that i would had given 0 for their customer care.......stay away from this agency.

Negative experience: This is part of toco holiday. These people are cheaters. Took my money. And cancel my hotel. I had to pay twice for my holiday. Dont trust this company

Negative experience: I've had a few online conversations the price is increased with no explanation. When you actually get a response to your question for a brake down of the cost it dosent add up. Simple math for these agents is a difficult one. I would NOT spend my money with this dishonest and fraudulent company. I can only urge others to do the same. Reading reviews other have left I am more than happy to book my holiday with a well known reputable company! Theu are VERY misleading, conman is a word that best describes galax holidays.

Negative experience: People who worke they all froud

Negative experience: Do not book with Galaxy piss poor customer service… transfers are rubbish had to pay for cab to airport and now can’t get money back do not book

Negative experience: very poor service, they didnt even bother sending me my ryaiair booking ref so had to ring 5 times and spent 2 hours on the phone. Dont not use!!!!

Fantastic experience: Paul was very professional

Negative experience: wouldn’t even give this 1 star. worst holiday company on the market, all trust-pilot reviews are fake scammers being extremely rude on phone calls and did not book hotel or flights this company is a SCAM DO NOT GIVE THEM YOUR MONEY STAY AWAY

Negative experience: Cheap prices are advertised online, but holidays cannot be booked online, instead there is a number to call.

Negative experience: Had the worst experience with customer service, will not refund £50 cost of getting a taxi to Dalaman Airport from Marmaris as the private taxi did not turn up, will never use again !!!

Negative experience: I booked this holiday was told 4 star was a 2 star he didn't tell about an extra cost after you already pay for your hotel which none refundable then rang and said the hotel as rejected as its fully booked but he told me previous that it was already booked for me when I arrived at the hotel I was told I was only there 6 nights when I paid for 7 they classed me flying early hours as my 7th and the hotel told me I can't check in till 2pm on the 31st but I booked from 30th then when all this was sorted the hotel told me I can't have my room because galaxy had not paid the hotel so I spent most of my first day trying to sort this mess out hotel was a dive food was rubbish pool was dangerous rooms and hotel was old run down and falling apart even the hotel is self admits to being 2 star max fair play to them bit galaxy sell it as a 4 star my advise stay clear of this company you be wasting you money and after I told the agent I was not happy and I won't ne using them again he replied its ok sir we are not short of customer

Negative experience: Started off so well. Mis-sold our package, stating in the email confirmation that this included 1-20kg hold case and they 'decided' to remove it and only give us 10kg carry on cases instead in place for a Priority pass. Now we need to pay £120 on top now to add this back on. They will not admit this is a mistake on their behalf, still trying to deal with this now and not being helpful. We wouldn't have used them if this is the case as it would've been cheaper going elsewhere.

Positive experience: Don't not book with this company, trust me! Run the other direction! They pull you in on cheap prices but the stress, back-pedalling they do is not worth it. They promise you all the bookings you made are secure and when it's time to claim or be compensated they shift responsibility and pretend they didn't do such thing. I won't be surprised if the are running this company in a shed in their back garden. So unprofessional. I spoke to customer service and the guy didn't listen when I was trying to explain the problem and shouted at me like I was his child. So disrespectful. I am honestly disgusted and regret them so much. Please don't support this company with your business. I have never been treated and been spoken to like that in my life. I regret not taking the negative reviews I was reading about them seriously. HONESTLY RUN THE OTHER WAY!!!!!!!!!!!!!!!!!!!!!

Negative experience: Unfortunately, the customer services was really really poor. Made a booking for Cyprus for a few weeks time with Angel Smith many months ago where we were told 10KG luggage with some measurements (40x25x20). However we werent told that this was the size for a laptop bag. We repeated multiple times about 10kg baggage but no one told us this is a laptop bag size and persistently encouraged us to book or the price will change. However, i admit this is partially my fault for not checking the measurements. Now that the issue has been raised, no one will help us and customer services and complaints have been promising a call back in 4 days but its been 7 days now and no call back. We changed the hotel to once that they also offer and at the time of booking, Angel Smith promised us to check the food to ensure there was suitable vegetarian options as we consume halal diet. She also advised us that there will be all required facilities but for us to contact her a few weeks before departure for her to send an email to the hotel with these things requested as they are partnered with these hotels. She has replied to my email saying we chose and changed the hotel and should check for ourselves and that she read the original hotels details but not the changed hotel. Neither will a request email be put through. I normally dont leave reviews or comment with negativity as long as issues are resolved because mistaked happen but there was no cooperation by this company or Angel. We are yet to fly out and i hope the holiday goes well in comparison to what the situation is like at present.

Negative experience: Do not use this so called company no help don't know what they are doing rude . Breached GDDPR did not know what this was worst company ever ,never again use this lot shambles never ring you back .

Fantastic experience: Just booked an all inclusive holiday through Gregor White. Great job and thank you so much for your help and patience

Negative experience: WoW disgusting customer service, rude and obnoxious unprofessional

Fantastic experience: Haven’t been on my May holiday as yet . However as far as customer service goes , Gregor has gone over and above and been extremely patient with me . Will highly recommend at this stage

Negative experience: We already come to Alicante ... its 8:30 we waiting for transfers and is nobody here... running over the airport to find a transfer then phone galaxy and they said we need to take our own transport ... after a 10 minutes of phone calls they transfer us to our destiny which is a bus .... transfer should leave 9:05 pm its already 10;00 we still waiting to leave ... lots of stress , hopefully soon we will start heading to hotel and waiting for another "bad suprises" . Only what i can reccomend at the moment is sid who care about us while we made a booking .... oh forgot to mention the transfer not going to our final destination we need to walk from one place to our hotel ....

Negative experience: I will never book a holiday through Galaxy holidays again unfortunately our holiday was ruined by the apartment (not their fault) however it’s been over 3 months now since I put complaint in and emails have gone back and forth basically fobbing me off ….. I emailed yesterday to inform them that I’d contacted the ombudsman and within 20 minutes I received a call from ‘Bernie Campbell’ ?? I’ve given them until the 10th of January 2023 to sort this or I will take it to the newspapers (I have contacts)

Fantastic experience: Telephoned me a few times to check everything was exactly as it should be. Customer service as it should be done. Other companies should look to Galaxy holidays for a role model. ! Thank you.

Positive experience: Jason Ray was very helpful in sorting our booking let’s hope everything else goes well. If you want to book with Galaxy Holidays the price you see may not include extras such as luggage and transfers!

Fantastic experience: I have booked with galaxy holidays for a unbeatable price, the staff are so helpful with any queries and special thank you to Jason Roy why goes out his way to make everything stress free

Fantastic experience: Hi Jason Roy is fantastic help with our booking. Many thanks

Fantastic experience: Jason Roy is very helpful and professional

Fantastic experience: Great service, Jason Roy was extremely helpful!!

Fantastic experience: Jason Roy dealt with my holiday alterations very efficiently

Fantastic experience: Sid was very helpful and polite. He helped us a lot knowing it's our first booking.

Fantastic experience: Jason Roy did an excellent job

Fantastic experience: to jason roy the man he was very help to me and he helped me all the way thank you jason roy

Negative experience: Place beautiful everything you would like galaxy ripped me of £560 pound they never gave me codes to check in online so I had to pay Ryan air check in charges Dan Smith a waste of breath and space phoned them all day. Did the chat thing absolutely a disgrace they need training none of them didn't have a clue I will never book with them again spoilt my holiday paying money I shouldn't have had to. A disgrace.

Fantastic experience: Very excellent service well recommended for holidays nice customer service thanks Sid lovely guy top one

Fantastic experience: Jason Roy was very helpful with booking my holiday

Negative experience: Do not book with this company. Rocky, Zia and the team managers confirmed a fake booking and took my account details. No holiday was booked.

Fantastic experience: I recieved my confirmations right after booking, everything looks perfect, big thanks to Samuel and Sid for their help it was much appreciated. Looking forward to my holiday!

Fantastic experience: Was very impressed with Sid I was put an ease with total booking, will definitely use again, Thanks Sid top man

Positive experience: I was worried about the company as soon as i paid the deposit. Hidden costs, fake names - avoid and use an well know travel agent.

Fantastic experience: Top service Jason Roy

Negative experience: Absolutely disgusted by this company am now on a bus back to Dundee. Original booking booked for me and daughter wanted to change name to son. They said i had to do online verification with ryanair which due to them supplying ryanair with wrong info could not do and then said i had ran out of attempts online. Galaxy advised me to change at airport. And as i had not done online verifications it was my problem Arrived at airport at 2am waited in cold for 1 hour went to check in desk and was advised that i could not change name as it was only check in and when asked if they could help they checked passport's and it was not even my daughters name on original booking so even if i did not want to change name we could not have gone.

Fantastic experience: Daniel is good person very helpful and easy to deal with overall I’m happy.

Fantastic experience: Sid was very helpful. Highly recommend this company was easy to sort everything. Thankyou

Negative experience: Jason Roy very rude

Positive experience: Good hotel, Staff very helpful. Flight and transfers were decent apart from Ryanair departure was delayed a bit, because they could not fly out of Leeds because they were waiting for a bulb for instrumentation. Understood the implications though.

Fantastic experience: Steven green today assisted us on our galaxy holiday Very polite: call back when he said he would Prompt service towards both myself and my partner

Fantastic experience: Jason very helpful and professional very satisfied with his service

Fantastic experience: Steven was polite and very helpful nothing too much for him

Fantastic experience: Jason Roy was very helpful

Fantastic experience: I have booked through Galaxy holidays 3 times and have always found them to be good Steven helped me with a problem I had at my end and was extremely patient and very helpful I recommend Steven and Galaxy holiday

Fantastic experience: Jason was great excellent customer service definitely book again with him

Positive experience: Didn't get the exact dates I required apart from that good customer service from Jason roy

Fantastic experience: Jason Roy is so helpful and I am a happy customer.

Negative experience: This company is a nightmare to deal with. They take ages to confirm details. Always expect additional fees right before booking and refuse to acknowledge contact regarding issues with our holiday unless you chase them by phone. I would suggest avoiding this company.

Fantastic experience: Great service from Daniel very kind and helped me with everything I wanted .

Negative experience: Absolutely horrendous company and would not recommend to anyone to ever use these! Paid in full for a holiday for them to ring me back an hour Later and charged over £300 more with a different departure date and less luggage! Refused a refund. It ended up being Nore expensive than reputable companies I have used before! Was told we had hand luggage which we don’t have. Got in touch to ask why and they had no clue what I was saying or even trying to resolve the situation. Asked how I log in to check in for the flights and I was told I have to ring them to check us in and we get charged for this! I went off the recommendation of a friend, more fool me for not checking the review first! Never again!!

Fantastic experience: Great customer service by Daniel Matthew

Fantastic experience: I have spoken to Sid today re a queery and he has sorted everything out for me. I was very happy with his servive. He is a great assett to your company

Fantastic experience: ty steven

Negative experience: Absolutely terrible service with Galaxy Holidays. Called to get a package price, the staff are useless and don't even speak English with respect. They find you a flight without telling you the times of departure and other details they ask if they should reserve this booking and take payment. Are you for real? How can you trust and provide your card details to scums who can't even do a correct job and provide the right level of customer service. One of the agents sounded like he just woke up from a sleep or smoked some crack as they didn't have a clue what he was talking about. I would advise anyone looking to travel not to waste your time contacting these scums as they will just cause you issue and problems. Better to pay the extra and secure your holiday with a trusted site or agency.

Fantastic experience: Great customer service with Jason Roy, affordable holiday. Will be using in the future again. Thank you

Fantastic experience: Thank you, Daniel, service was top class.

Fantastic experience: Very good service. So professional l. Will definitely come back for our next holidays.

Fantastic experience: Neo was very helpful and brilliant at customer Service very satisfied

Fantastic experience: Neo was very helpful and managed all my bookings including my boarding ticket - top man 5 star service

Positive experience: Hotel star ratings questionable! Daniel was very helpful in arranging this last minute holiday.

Fantastic experience: Excellent service Thanks Daniel

Fantastic experience: Sid was brilliant. He understood what we needed him to do. Very professional and excellent customer service.

Fantastic experience: Excellent service from Daniel. He helped to resolve the issues i was having and really gave me his time. Thank you once again.

Positive experience: Really easy to book with then , thank you Daniel for your help!!

Fantastic experience: Daniel was very helpful and friendly, even calling me after working hours

Negative experience: ATOL protected??? NO WAY! - do not trust this at all!! Taking way too long to get a refund when the flights were cancelled for an all inclusive holiday. No refund after months. !!! WARNING - do not book with these people! Your hard earned money is at risk!

Fantastic experience: very good & quick response

Positive experience: Easy to book. Reliable, and helpful. Made changes when needed to booking and the holiday they offered was superb.

Fantastic experience: Had purchased a holiday for the family. Prices are decent and the guy handling me holiday to get right package Jason Roy was the guy to thank

Fantastic experience: Jason Roy, great service fast and efficient. Supportive and helped with the admin side of online booking.

Fantastic experience: The service was spot on, thanks.