Mina Tours
Information about Mina Tours
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Mina Tours specialize facilitating the pilgrims when you are leaving for Umrah from the UK and especially when it is your first time. We are well known for serving the UK Muslim community since long. With the grace of Almighty Allah (SWT), we have hundreds of satisfied pilgrims till date considering Al Aqsa packages with cheapest rates.
Mina Tours: Reviews
Fantastic experience: We booked our travel Journey for Umrah with Mina tours just now in 2024 November everything was upto the mark all the things were extremely relaxing and comfortable. We had a very smooth process very seamless one indeed. We had to only pack our bags and leave according to the plan nothing was excused when it came to comfort and timing. Allhumdulillah! They communicate and resolve any issues especially Hassan bhai helped us alot. They are helpfull and Allah fearing Team. We loved our journey couldn't have choosen better Allhumdulillah! We recommend them to each and everyone looking for a good reliable process for this amazing journey.
Fantastic experience: Great service, prompt replies on whatsapp with all the information that we needed. Transfers were always on time and drivers were polite and professional. Also helped to arrange ziarat tours which were very good and informative. I wouldn’t hesitate to recommend to anyone else!
Fantastic experience: Mina tours offers an exceptional service when it comes to delivering a highly tailored Umrah package for individuals and families. I have booked a combination of flights, hotels and transfers with them at various times and have always found their team to be dedicated who go an extra mile to always find you the best deal. Great service!
Fantastic experience: The service and expertise from Mina Tours was first class and they understand all your travel requirements. The journey was very well organized. Everything was on time and the hotels were lovely and near to the mosques. Thank you Mina Tours for being part of this journey and help us perform Umrah with ease. Will use this agency again in future as well.
Dear Zain, Thank you for taking the time to share your positive experience with Mina Tours. We are thrilled to hear that our service and expertise met your expectations and made your Umrah journey a seamless and memorable one. It brings us great joy to know that everything was well-organized, on time, and that you enjoyed the lovely hotels in close proximity to the mosques. We sincerely appreciate your kind words and your trust in our agency. We are honored to have been a part of your spiritual journey, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us. Once again, thank you for choosing Mina Tours. May your future travels be filled with blessings and ease. Best regards, Mina Tours Customer Care
Fantastic experience: This agency was amazing in terms of everything!!! There was 3 of us myself my husband and my little boy and it was our first umrah together Alhumdulil'Allah mina tours were really helpful in giving the best package and with payment installments, only they would accept installments after doing a lot of search. Just before a few days there was issues in terms of flight cancellation but they were amazing in sorting it out. When we got there the hotels and the transfers were spot on they were fabulous Alhumdulil'Allah we had no problem there. They also sorted a train transfer for us from london, there were no let downs. Thank you to hassan, sheriyar and others for making our experience amazing. May Allah azzawajal put more barakat in your business insha'Allah ameen :)
Positive experience: Overall the process of booking was smooth and there was no major issues.The driver upon arrival and through the trip that was super helpful and ensured the trip ran smoothly. No issues with hotel booking or flights took place. The team was helpful when asking any questions . However I wouldn’t recommend the service if it is your first time since a lot of general information regarding vaccinations, the use of apps and other things were not shared and these were things we found out ourselves. There was also severe delays in providing some key information ie the visas as these were not shared until 24 hours before departure. There was also some inconsistencies in flight details with different information on different files. However , despite the few issues the team was helpful to resolve these and the overall trip was very smooth.
Fantastic experience: I booked an Umrah trip with Mina tours and was blown away by the service. The whole process from booking the flights, to the best hotel rooms and the experience when I got to Saudi Arabia was seamless. Mina Tours and their representatives in Saudi Arabia went above and beyond to make this trip one to remember - thank you Mina Tours! I would not hesitate to recommend this company to anyone.
Fantastic experience: Cannot recommend this company enough! Phenomenal service especially from Mr Majid who truly went the extra mile to assist us.
Fantastic experience: I was advised to choosing Mina Tours via a friend who had used their service before.. I have been visiting relative in KSA and travelling with family is always difficult. They were extremely courteous and catered to any needs even during my stay, I called them and they attended to my needs. I will always recommend them!
Fantastic experience: Used Mina tours for help with transport during busy period of Hajj. They quickly managed to arrange transfer to Madina from Makkah. Car was impeccable brand new and very clean. Driver was also very polite and helpful and we had a great journey. Will definitely use Mina Tours again, great service and so easy!
Dear valued customer, Thank you for taking the time to share your positive experience with Mina Tours. We are thrilled to hear that we were able to assist you with transportation during the busy period of Hajj and that we could quickly arrange a transfer from Makkah to Madina. We are delighted that you found our car to be impeccable and brand new, providing you with a clean and comfortable journey. Our dedicated driver's polite and helpful demeanor further enhanced your experience, and we are glad to know that you had a great journey. We truly appreciate your kind words and the trust you have placed in our services. It is our aim to provide excellent service and make the process as easy as possible for our valued customers like you. We look forward to serving you again in the future, and we assure you that we will maintain the same level of commitment and service excellence. Thank you once again for choosing Mina Tours. We wish you all the best, and we are here to assist you whenever you need us. Warm regards, Mina Tours Customer Care
Fantastic experience: Great Service and Very Good Prices
Thank you Owais for your kind words! We're delighted that you had a positive experience with Mina Tours, your trusted Umrah travel agency. Providing exceptional service is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Best regards, Mina Tours Customer Care
Fantastic experience: I recently had the privilege of entrusting my Umrah journey to Mina Tours, and I can't express enough how impressed I was with their impeccable service. From the moment I contacted them, their team displayed a remarkable level of professionalism and attention to detail. They seamlessly organized every aspect of my trip, leaving me stress-free and able to fully focus on the spiritual significance of my pilgrimage. What truly sets Mina Tours apart is their exceptional customer service and commitment to ensuring a smooth experience. They went above and beyond to address all my concerns promptly and efficiently. From arranging transportation and accommodations to handling visa formalities, everything was taken care of with meticulous care. Their ability to strike a perfect balance between affordability and quality was also remarkable, making the journey accessible without compromising on comfort or convenience. I wholeheartedly recommend Mina Tours to anyone planning their Umrah pilgrimage.
Thank you Mehvish for your kind words! We're delighted that you had a positive experience with Mina Tours, your trusted Umrah travel agency. Providing exceptional service is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Best regards, Mina Tours Customer Care
Fantastic experience: Nice experience with the guy named Hassan. He managed our trip very well. Really appreciate the efforts. Would recommend to plan your Umrah with him. JazakAllah
Thank you Misbah for your kind words! Hassan is truly one of our most excellent Umrah Consultants and we are delighted that you had a positive experience with Mina Tours, your trusted Umrah travel agency. Providing exceptional service is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Best regards, Mina Tours Customer Care
Negative experience: Not good so far. The company doesn't exist at the given address in Canary Wharf noone is answering the phone an we've paid for our entire trip. I will keep you posted on what to do I am not letting these theives get away with my money. They've chosen the wrong person to mess with this time. We had to contact ABTA and then the agents were all of a sudden responding to our calls and they eventually delivered the trip. We had to get our own visas though, although we had already paid Mina Tours for this.
Dear Valued Client, Thank you for your review, and we apologize for any confusion caused by our address change. We have recently moved to a new building within Canary Wharf, and while our updated address is reflected on our website and invoices, Google has unfortunately been slow to update it despite our repeated efforts. Rest assured, your booking has been fully processed, and all travel documents have been sent to you. We sincerely apologize for any inconvenience caused and appreciate your understanding. Should you require any further assistance, we are always here to help. Wishing you a fantastic trip, and please feel free to reach out if you need anything. Best regards, Mina Tours Customer Care
Fantastic experience: Mr Sheryar Majid is a legend!!! Absolutely beautiful service made sure my family’s umrah package was sorted and left no stone unturned. I have used a few different companies in the past to book umrah and they were good but Mina Tours is a Rolls Royce compared to the other companies in the UK. He made sure everything was perfect really appreciate the service which was provided will use this company in sha allah in he future again
Thank you so much for your wonderful review! We are thrilled to hear that you had a beautiful experience with Mina Tours while booking your family's Umrah package. Providing exceptional service and ensuring a perfect journey for our customers is our utmost priority. We are delighted to be compared to a Rolls Royce among other companies in the UK! Your kind words truly mean a lot to us and serve as a motivation to continue delivering outstanding service. We are honored that you appreciate the level of care and attention we put into making sure everything was perfect for you and your family. Rest assured, we will always strive to exceed your expectations in the future as well. Thank you for choosing Mina Tours, and we look forward to serving you again for your future Umrah travels. If there is anything else we can assist you with, please do not hesitate to reach out to us. Wishing you and your family continued blessings and a fulfilling spiritual journey. Warm regards, Mina Tours Customer Care
Negative experience: Scams, they didn’t pay my refund for my umrah, made so many excuses, at the end I got to find out they do not have branch neither they are ATOL protected, if you pay them you lost you won’t get them back
Dear MD Miah, We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you experienced during the refund process for your Umrah booking. We understand the frustration that can arise from unexpected travel disruptions, especially during the challenging circumstances caused by COVID-19. Firstly, we want to clarify that the flight portion of your booking was fully ATOL protected, providing you with the necessary financial protection. However, it's important to note that the hotels were not covered under ATOL protection, as this coverage primarily applies to flights. We understand that this may have caused confusion. Due to the unprecedented impact of the pandemic and the constantly changing travel restrictions, many passengers faced difficulties in receiving full refunds for their bookings. Nevertheless, we did our best to assist you and managed to secure a partial refund for the hotel portion of your booking, while also ensuring you received a full refund for the flights. We strive to provide all available refund and exchange options as per the booking conditions, and we make every effort to negotiate with hotels and airlines/suppliers on behalf of our valued customers. However, the final decision regarding refunds ultimately lies with these entities, and we cannot guarantee their compliance. We deeply apologize for any miscommunication or inconvenience caused during the handling of your case. We understand the frustration and disappointment you may have felt, and we regret that we were unable to meet your expectations. We have taken note of your feedback and will use it to improve our processes and customer service. We highly recommend obtaining comprehensive travel insurance to protect against unexpected circumstances, as it provides an additional layer of financial security in situations like these. Once again, we sincerely apologize for the inconvenience you experienced. We value your feedback and would appreciate the opportunity to make it up to you on your next trip. If you decide to give us another chance, we assure you that we will go above and beyond to ensure a positive and hassle-free experience. Kind regards, Mina Tours Customer Care
Negative experience: Big scammers, unprofessional they didn’t pay my refunds since 2020 due to Covid 19 my flight was canceled, they keep Making excuses, if call them they do not answer and they do not have any office do not trust them neither do not pay them advance. May Allah Marcy on their souls,
Dear Zarqa Noreen, Thank you for taking the time to share your concerns regarding the refund for your Umrah booking. We apologize for any inconvenience you experienced during the process. The COVID-19 pandemic has indeed had a significant impact on travel agencies like ours, and we understand the frustration and disappointment caused by the ever-changing travel restrictions. We want to clarify that the flight portion of your booking was fully ATOL protected, providing you with the necessary financial protection. However, it's important to note that the hotels were not covered under ATOL protection, as this coverage primarily applies to flights. We apologize if this led to any confusion or misunderstandings. While we always strive to provide the best assistance and ensure customer satisfaction, obtaining full refunds for hotels can sometimes be challenging due to the policies and conditions set by hotels and suppliers. However, we did our utmost to assist you and were able to secure a partial refund for the hotel portion of your booking. We regret any miscommunication that may have occurred during our correspondence, and we apologize for any inconvenience caused. We value your feedback and will take it into account to improve our processes and customer service. In situations like these, we highly recommend having comprehensive travel insurance that covers unforeseen circumstances, as it provides an additional layer of financial protection. We are sincerely sorry for any inconvenience caused, and we would be grateful for the opportunity to make it up to you on your next trip. If you decide to give us another chance, we assure you that we will do everything possible to ensure a smooth and satisfactory experience. Kind regards, Mina Tours Customer Care
Negative experience: Frauds, scams, liars, dishonest, disobedient, they ask people to pay by faster payments so then you wont to get your refunds, they are professional frauds, scamming people by the name of umrah and hajj. Do not waste your money, WAQAS, Hashim, Zaman , they all are involve in scams.
Dear MD Miah, We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you experienced during the refund process for your Umrah booking. We understand the frustration that can arise from unexpected travel disruptions, especially during the challenging circumstances caused by COVID-19. Firstly, we want to clarify that the flight portion of your booking was fully ATOL protected, providing you with the necessary financial protection. However, it's important to note that the hotels were not covered under ATOL protection, as this coverage primarily applies to flights. We understand that this may have caused confusion. Due to the unprecedented impact of the pandemic and the constantly changing travel restrictions, many passengers faced difficulties in receiving full refunds for their bookings. Nevertheless, we did our best to assist you and managed to secure a partial refund for the hotel portion of your booking, while also ensuring you received a full refund for the flights. We strive to provide all available refund and exchange options as per the booking conditions, and we make every effort to negotiate with hotels and airlines/suppliers on behalf of our valued customers. However, the final decision regarding refunds ultimately lies with these entities, and we cannot guarantee their compliance. We deeply apologize for any miscommunication or inconvenience caused during the handling of your case. We understand the frustration and disappointment you may have felt, and we regret that we were unable to meet your expectations. We have taken note of your feedback and will use it to improve our processes and customer service. We highly recommend obtaining comprehensive travel insurance to protect against unexpected circumstances, as it provides an additional layer of financial security in situations like these. Once again, we sincerely apologize for the inconvenience you experienced. We value your feedback and would appreciate the opportunity to make it up to you on your next trip. If you decide to give us another chance, we assure you that we will go above and beyond to ensure a positive and hassle-free experience. Kind regards, Mina Tours Customer Care
Negative experience: They are frauds, they do not have any office, they just scamming money from people, may Allah Marcy on their souls, by the name of umrah and hajj whatever they scamming They have to pay on they day of judgement.
Dear Junaed We appreciate you sharing your concerns, and we would like to address them accordingly. We want to assure you that Mina Tours is a legitimate and reputable company. We do have an office located at Level 11 GRTI, 25 Cabot Square, Canary Wharf, London E14 4QZ. Our office hours are from 9am to 6pm, and while we operate from serviced offices rather than a shop front, we kindly request that you make an appointment before visiting. We sincerely apologize for any inconvenience you may have faced in the past. We want to reassure you that all the issues you mentioned have been thoroughly addressed, and any outstanding amounts have been refunded as per our resolution process. We take our customers' concerns seriously and strive to provide the best service possible. Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further questions or concerns, please feel free to contact us. We are here to assist you and ensure your satisfaction. Best regards, Mina Tours Customer Care
Fantastic experience: The customer service was great. Shah Zaman was very helpful, explained everything in detail, and worked out the best deal for me. Highly recommended Travel agency.
Thank you for your feedback. Best wishes. Team Mina Tours.
Negative experience: Totaly unprofessional staff. They keep calling when u are intersted to book a tour then after payment done they never answer in time or dont bother to inform u about nothing. When u ask for a refund they block u and dont take their responsibility. Disgusting experience with this company. Keep away from them .
Dear valued customer, We sincerely apologize for the unprofessional experience you had with our staff. We understand the frustration and disappointment caused by the lack of communication and responsiveness. Please accept our deepest apologies for the inconvenience this may have caused. We want to assure you that we take customer feedback seriously, and the concerned Umrah Consultant has been appropriately addressed and disciplined based on your feedback. We recognize that the service provided fell below our usual high standards, and we are committed to improving our processes to prevent such issues from happening in the future. While we acknowledge the shortcomings, we would like to confirm that all bookings were made successfully, and all travel documentation was sent to you. We are glad to hear that you were able to embark on your trip and enjoy your Umrah journey. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We value your business and hope to have the opportunity to serve you again in the future, providing you with a much-improved level of service. Thank you for bringing this matter to our attention, and if there's anything else we can do to assist you, please don't hesitate to reach out. Best regards, Mina Tours Customer Care
Negative experience: Lies upon lies upon lies. It was clearly fruad. Mina tours are fraudulent!! My £2000 was stolen from them and they have not returned my money back to me. Every time I have tried to contact any member of their business they always have rejected my calls. They claim they are a hajj and umrah company. Do not waste your time with them, stay away from mina Tours they will only steal your money!!!
Dear Shahzad Abbas, We are deeply sorry to hear about your dissatisfaction and the difficulties you faced regarding your travel booking with Mina Tours. We understand the frustration caused by the inability to travel due to COVID-19 restrictions and the subsequent impact on refunds. During the pandemic, the travel industry faced unprecedented challenges, and many customers, like yourself, had non-refundable bookings that were affected. We want to assure you that we always strive to provide all available refund and exchange options as per the booking conditions. We apologize if there was any miscommunication or lack of clarity regarding the refund process for your booking. While the flight portion of your booking was fully ATOL protected, providing you with the necessary financial protection, the hotels were not covered under ATOL protection. We are glad to know that you eventually received a full refund for the flights and a partial refund for the hotels. However, we understand that the process took longer than expected, and we apologize for any inconvenience caused during this time. We highly recommend obtaining comprehensive travel insurance to protect against unforeseen circumstances like these. It provides an additional layer of financial security and enables you to claim under the insurance when unexpected situations arise. Once again, we apologize for any inconvenience and frustration you experienced. We genuinely value your feedback and would be grateful for the opportunity to serve you better on your future trips. We are committed to continuously improving our services and ensuring customer satisfaction. Thank you for bringing this matter to our attention, and if there is anything else we can do to assist you, please don't hesitate to contact us. Best regards, Mina Tours Customer Care
Negative experience: Waiting for refund promise me for today but now nobody is answering the call,email whole team customer services and finance team but no reply at all.please refund me my money.
Dear Muhammad Israr Ul Haq We are deeply sorry to hear about your dissatisfaction and the difficulties you faced regarding your travel booking with Mina Tours. We understand the frustration caused by the inability to travel due to COVID-19 restrictions and the subsequent impact on refunds. During the pandemic, the travel industry faced unprecedented challenges, and many customers, like yourself, had non-refundable bookings that were affected. We want to assure you that we always strive to provide all available refund and exchange options as per the booking conditions. We apologize if there was any miscommunication or lack of clarity regarding the refund process for your booking. While the flight portion of your booking was fully ATOL protected, providing you with the necessary financial protection, the hotels were not covered under ATOL protection. We are glad to know that you eventually received a full refund for the flights and a partial refund for the hotels. However, we understand that the process took longer than expected, and we apologize for any inconvenience caused during this time. We highly recommend obtaining comprehensive travel insurance to protect against unforeseen circumstances like these. It provides an additional layer of financial security and enables you to claim under the insurance when unexpected situations arise. Once again, we apologize for any inconvenience and frustration you experienced. We genuinely value your feedback and would be grateful for the opportunity to serve you better on your future trips. We are committed to continuously improving our services and ensuring customer satisfaction. Thank you for bringing this matter to our attention, and if there is anything else we can do to assist you, please don't hesitate to contact us. Best regards, Mina Tours Customer Care
Fantastic experience: Had a fantastic experience with this company. Keep it up guys.
Thank you for your feedback. Best wishes. Team Mina Tours
Negative experience: Please don't use them they never tell you the truth everyone working in this company they laid I have spoken to floor manager to account manager everyone is laid to me .
Hi Abdul Shahid Thank you for your feedback. I would like to explain the issue to anyone reading this review and allow them to make their own conclusion. We sold you an Umrah package at a competitive rate which you were happy with. The Umrah package was sold just after Hajj and before the Saudi authorities had opened their Umrah Visa system. We made explicitly clear on the phone and in our terms and conditions which you agreed to electronically that the Saudi authorities may alter the Visa fees for the new season and therefore this package price is subject to change in relation the the Visa fees. The flights, hotels and ground transport prices did not change for any customer, however the Visa fees were changed by the Saudi authorities. They introduced two types of Visas. The Saudi Tourist Visa and the Saudi Umrah Visa. We explained the costs and terms and conditions of both Visas to you and offered to get you the Visas. Due to a delay in the Saudi Visa system opening up, you felt that we were delaying your Visa, however any agent in the UK at that time could not have got you a Visa. Once the Visa system opened we were happy to go ahead and process the Visas for you but by this time you have approached another agency to get your Visas. I personally discussed this matter with you and explained the above to you and as a resolution we were willing to refund the total amount paid to you without any deductions. You agreed to this resolution and we have proceeded to refund the amount to you. You have now received the full refund without any deductions. I therefore do not agree that we have lied about anything to you or not been clear and transparent at all times. As a gesture of good will we would also like to offer you £150 worth of gift vouchers per person if you ever decide to book with Mina Tours again. Many thanks Kindest regards Sheryar
Positive experience: Booked with mina tours ro fly out in four days. Danish is dealing with the whole process, so far we have had some ups and downs but he has been trying his best to sort things out. Everthing seems ok at the moment but will review again once we come back. Maybe they will hopefully get a 5 star rating but will stick to 3/4 for now.
Dear valued customer, Thank you for sharing your experience with Mina Tours. We appreciate your feedback and understanding during the ups and downs of the booking process. We are glad to hear that Danish has been working hard to resolve any issues that arose. We look forward to providing you with a seamless and enjoyable trip. Your satisfaction is important to us, and we will continue to strive for excellence. We hope that by the end of your journey, we will exceed your expectations and earn a 5-star rating. Thank you for your trust, and we can't wait to hear about your experience upon your return. Best regards, Mina Tours Customer Care
Fantastic experience: Excellent service, especially brother Muhammad Danish, who's very understanding made who whole experience of book and sorting my person family issues around this booking. I have promised him that next time i go to umrah i will definitely call him and mina tours. i would recommend people to use Mina Tours - excellent service and people.
Thanks for giving us a chance to help you.
Fantastic experience: As this was my first time going to Umrah I was slightly nervous who I book with, I came across Mina tours from a Google search and have received outstanding service from them. I was assisted by brother Hashim who provided a friendly service updating me through out the whole process, he gave me personal advice and booked me hotels which were very close yet they were not located next to the busy gates that every one tries to book next to. The price he managed to get me was considerably cheaper (during the month of Ramadan) then most other companies that I contacted but did not compromise on the quality. The hotels we excellent and very close, he also managed to arrange me private transfers which was Ideal for me and my wife. He even contacted me whilst I was out there to ensure everything is okay. I would like to thank Mina tours and especially Hashim and would most definitely recommend them.
Thanks for giving us a chance to help you.
Negative experience: Most unprofessional and honestly disgusting travel agency. The main boss her name is MINA she spoke to me so politely to lure me in to buy the tickets and package and after I had paid off the money, every single time I called to speak to her, they would always say she’s on ‘holiday’. Astagfirullah I don’t understand how they can play with people like this to go to journey to ALLAH’s HOUSE. I then got referred to someone called DANISH who sorted out everything last minute, gave me my visa day before my flight. And then in regards to my accommodation told me to contact the hotel owners myself to get the address?? Isn’t the travel agency meant to do that job and provide you with the accommodation address as it is part of the ‘package’ that they are selling. Lol honestly it’s laughable how I’ve been treated. Anyways I tried to contact the hotel contact numbers and they’ve continuously declined my call and I’ve tried to call MINA TOURS customer service however no response and TODAY is the date of my flight. I honestly have no clue where I will be going after I’ve landed in Jeddah, no address no sense of customer service or even basic humanity by the looks of it. I never give bad reviews but this was the worst experience I’ve ever had with any sort of travel agency. I beg please please please if you wish to do umrah or hajj please take your money else where because these people just want to take your money I don’t want anyone else to experience what I have I don’t know how the other two reviews have given 5 starts if I could give 0 stars I would. Today is my flight and no customer service available at all, I am going to umrah without any knowledge of where I will be staying for the next 10 days. PLEASE PLEASE PLEASE DO NOT SPEND YOUR MONEY WITH THIS AGENCY!!! Beware I don’t want anyone to experience what I have.
Hi Anas I am disappointed that people like you are willing to submit fake reviews regarding such an auspicious journey of Umrah. Your sabotage attempts will not impact us Alhamdullilah. We do not have anyone working in our organisation called Mina. We send full itineraries to our pilgrims long before their travel and we have people on the ground to greet you and take you to your hotel from Jeddah or Madinah airport. I have tried to find your records on our travel portal and do not find any booking by your name. Regards Sheryar Mina Tours Management
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