LycaFly

Negative experience: Worst holidays you will ever see, someone called me in the name of lyca fly and took 1200 pounds from me by tricking me to Italy holidays ,scam people I called lyca fly and told about it ,they said what we can do ,thats not our problem,you deal urself ,they told me Worst holiday service ,they don't have any responsibility to take action on these fraudsters who are using there company name to cheat people

Positive experience: When landing we are wait nearly 1 hour for out.Bad experience.

Negative experience: Would not respond when my flight was cancelled. Do not use - big risk. Not a proper company.

Positive experience: Quick, easy and reasonably priced purchase of airplane tickets. They answer the phone too, with polite and helpful staff. It's the 2nd time I've used this company. That speaks for itself.

Negative experience: I would not recommend this company to buy a ticket. I bought a ticket when I call and said I wana cancell my ticket they call airline and told me airline neither cancell ticket nor refund. After that I call airline they said we can cancell but you need to talk your agency. Thay always lier. Please don't buy tickets from this company.

Negative experience: In booked the ticket few months before and cancelled as well and I asked about the refund but they won’t refund so I spoke one of the customer support member and finally refund 100 pounds each for me and husband as well but I received 100 pound only and I tried to contact with them but they not responding properly and ignore the call it’s really a worst experience for me in Lyca fly and they are not trust worthy..

Negative experience: DO NOT BOOK FLIGHT from LycaFly they are misleading and scam artists

Negative experience: Poor

Negative experience: Do not use this company, complete scammers. We booked a ticket for my son in law who had to travel abroad as an emergency. Paid an extortionate amount, a few hours before he was due at the airport they contacted us to say the flight had been cancelled till the next day Go home and come back tomorrow. We had travelled 150 miles to get there this was not feasible,. On checking the flights ourselves we saw that the flight was not cancelled and was showing ontime. We went to the ticket desk to find out was happening and they were deeply apologetic, no connection to this scam company at all but said despite us having a booking reference and ticket number,they had not even purchased one for us. I won't even go into their appalling customer service etc. I received a curt email saying we would receive a refund in 14 days. After all their lies, I have contacted my bank who are refunding the ticket as have seen In these reviews the saga that people have experienced trying to get a refund. Save yourself rhe headache avoid avoid avoid

Negative experience: What a nightmare to book a holiday with lycafly, i am chasing for reschedule my booking, and there is no direct contact, Lycafly is trying to con me, i had a word with hotel team, and they are happy to reschedule but lycafly are saying that, they have supplier who is dealing with that, time is getting closer to travel day and no response yet. I can understand why they have just 3.1 star I suppose to check review first

Negative experience: Very bad customer service, will hang up on you

Negative experience: I called the LycaFly customer care regarding my flight reservation, i done a mistake of putting title wrong, instead of "Miss" i put "Mr",it was for my sister, just to change that small detail they charge me £100. I realize this just after 10 minutes of booking and they told me that it is chargeable,I have evidence of this. This is so unacceptable, thought there was no other availability i had to pay them for this.

Fantastic experience: Very easy and professional service

Negative experience: Response time is extremely poor, could be improved

Negative experience: I would NOT recommend LycaFly to my enemy. They are dishonest. I wanted 3 business class tickets on Yakak… I was given the option of Lycafly as an intermediary agent. I spoke to their agent who quoted me a price for fully flexible tickets, so I purchased them. A month or so later I called to speak to the Asian lady I bought the ticket of, only to be told she had left the job, which is a lie. I then found out that the tickets I had bought were NOT flexible at all. As a result I had to pay a hefty fee to make changes to the ticket to the lesser premium economy cabin as business class was going to cost us the price of 3 new tickets I will never use an intermediary agent again, I would rather deal directly with the airline, at least they’ll hopefully be more honest. Save yourself the stress and heartache and don’t use these people .

Negative experience: i booked a flight with agent name praveen he took 1000gbp from me and then flight cancelled and he said no to refund my money then he said come to our office address when i go there he said that flight was non refundable, that's how i got scammed by them, i will never book with them and anyone who is reading this please do not book your flight with this scamming company you will lose your money and when i say i will take legal action, they said go to court we have our lawyers we will report you passport to your embassy.. be aware everyone.

Negative experience: The worst service ever experienced. Arrived at the hotel to find out they overbooked so I rang LycaFly who were completely useless and even tried putting the blame on me for not notifying the hotel what time I was going to arrive even though I had paid fully for the room. When I made the booking there was not a question to ask me what time I will arrive and therefore completely unreasonable to say I didn’t arrive at 2pm so it’s my fault and I need to pay for an alternative hotel. AVOID!!

Negative experience: Very disappointed,just because of lycafy I have to buy another ticket at last minute at airport because when I booked tickets I have confirmed my passport is Pakistani and agent confirmed it's ok booked flight and on the way back at airport not let me bording because my flight was via Zurich , even it was transit but I have been told you can't because you need transit visa Its holiday season just imagine how much I had to pay for one-way flight £1300 Strongly condem to any Lyca all sorts of service and will also advise other not use this company, leave my name and details so no one think it's fake reviews Ayesha Bano

Negative experience: I bought a ticket to NZ before the pandemic, which the airline said I could use at any point departing 2022. However, when i tried to book my new flight Lycafly wanted an additional £1200 (!) -, or they would refund £400. I took the refund, complained to the airline who said I should have been able to fly, so they agreed to a full refund. It's now taken 3 months to get the rest of the money from Lycafly who, inexplicably, have kept the last £95. Meanwhile tickets to NZ are now twice what they were. Using Lycafly has cost me over £600. I will never use them again, and neither should you.

Fantastic experience: last minute booking to maldives with qatar airways, very very helpfull staff and great service

Negative experience: Don't use this firm We bought 5 x flight tickets before the Covid pandemic started and could not travel due to global restrictions. Majority of the airlines fully refunded the tickets out of goodwill due to the pandemic and ours (Qatar) did too. Lycafly instead of acting in goodwill like the rest, decided to charge us for £30 per ticket for refund for doing absolutely nothing. The initial booking was done online and all they had to do is initiate a refund on the airline system (less than 5 mins work) as the airline would not make direct payments to us due to rules they have to follow. My Sister had bought the same tickets for her family through another travel agent and they did not charge a single penny for the refund. The airline took sometime to refund and Lycafly did not contact me advising the refund had been issued. They sat on the money hoping I would forget about it. When I contacted them 6 months later asking for an update - they informed that the refund had been received but they did not have my bank details on the system - so could not refund. (No attempt to contact me was made to get my details - they had my email, phone / address from the time of the booking - so obviously hoping I forget so they can pocket my refund) Even after that - it took them 6 weeks to refund the money after various emails sent. (excuse was issue with the system) Be very careful as this company owners have no morals.

Negative experience: Bought a one way ticket, was hounded and attempted to be pressured into getting my return ticket sorted with them. When I said I was only interested in the one way ticket they advised they couldn't do that. They now want an admin fee to refund me because they can't do the ticket I paid them for. Do not use at all.

Negative experience: Genuinely the worst possible experience you could have with a travel company. Not only did I have to wait two and a half years for a refund on my flight tickets, but I was regularly lied to saying the refund was on its way and then never showed up on the agreed dates. I have been frequently deceived, receiving less than the bare minimum from this company. I would advise any and everyone to STAY AWAY from using their services.

Negative experience: Our tickets were booked through and travel dates were changed for a month by airline. Lycafly didn't bother to inform us and now struggling to get new tickets

Negative experience: Do not trust them,after a flight change when I contacted them,they were completely unable to do anything and giving wrong info about flight chang.However PIA tried to help me to sort out things .Lycafly costomor service person cut the call when I asked questions.Very unprofessional..

Negative experience: Booked a flight to Colombo on #Emirates during #Corona time and couldn't travel. But Emirates said we could use the ticket within 2 years.. now wanted to change the date to fly. #Lycafly is asking £450 for date change for a same class and category of the ticket! ridiculous and never use them... have some crook staff in India who just make up the charges.

Negative experience: This company is a SCAM! Simple way to describe this company is a SCAM. Do not deal with this company worse give them your personal details. Booked a flight with them and had the worse nightmare of my life. Booked a premium Economy ticket and got a standard economy ticket with wrong dates, they didn’t take any responsibility, extremely rude and even their head of staff advised they were rude to me because I was asking for something that is not possible, ask me what’s not possible? Cancelling the reservation after they wouldn’t correct their own error instead they started milking me for money from that point because their policy is no refund or cancellation even when they are the ones at fault. Someone calls himself Mark Jones (When clearly he’s not, giving themselves different English names to deceive people) and begged to delete my review for a resolution, but has completely ignored all my emails and hangs up on every call without the courtesy of even giving a response to the disrespectful way I have been treated. Worse if them is Mr. Ranjit Gangly who scammed me of almost £300 for no fault of mine, extremely rude and condescending, even telling me to go do my worse, how a company like this can operate and deal with the UK population beats me, they should be shut down… I am seeking chargeback from my bank and hope my worse enemy do not experience this kind of scam under the guise of travel agents. Please stay away from this con artists, you will save yourself a nightmare and painful trauma.

Negative experience: Rude, arrogant customer services! My flight was cancelled by BA and they just deemed it to make more money from myself! Very poor customer services who offered no help at all and left me stranded with my family in London with no flights, fortunately Virgin customer services are so much more professional and polite and helped us out at a better price than Lycafly! They will take your money but be aware aftersales are very poor!! I will never use this cowboy outfit again!!!

Negative experience: Just bought two tickets for nearly £2k through Lycafly and had the worst experience with their staff members, particularly a lady named DIKSHA. She tried to sell insurance/a flexible ticket and quoted a price higher than initially quoted. Diksha was very obnoxiously rude all throughout the conversation. I am utterly shocked by her attitude and am very surprised that she is allowed to speak to customers directly. I will definitely avoid buying any more air tickets via Lycafly.

Negative experience: 2 1/2 yrs and still no flight money returned! I have sent so many emails and just get fobbed off. £800 is alot to lose, so no choice but to go down the solicitor route. They also cheat with the prices, as much cheaper until you have no choice to call them to book it, then it flies up. So booked under stressed circumstances and regretting it every since.

Fantastic experience: I got my Voucher for US been hanging around since long. LycaFly and Sagar has helped me to use them and book the flights. Thank you very much.

Fantastic experience: Thank you Sagar Bhasin for the amazing personalised help which you provided today. I believe you are an asset to Lycafly and I'll be happy to deal with you again in future.

Positive experience: Few times We booked our tickets from Lycafly. Services are very good. Staff are nice and well trained.

Negative experience: I booked a flight with British Airways, via Lycafly, which was subsequently cancelled by the airline, the refund took over 6 weeks and the customer service was combative to say the least. In my experience booking direct with BA I have never waited longer than a couple of days for the refund in the event of a cancellation.

Fantastic experience: Good nice people and cheap price

Negative experience: Disappointing still waiting for air tickets refund of over £800 for near 2 years now after my flight was cancelled because of covid

Negative experience: We booked a group booking paid extra£20.00 for flexible booking in case of change of circumstances. When we wanted the dates changed fare difference is £290.00more .(web price different is £175.00 for the same flight )which is reasonable and willing to pay . The reason lycafly gave me was web side prices are promotional prices (it was never mentioned when the ticket was booked and never on the website it was mentioned it's was a promotional price ) Asked for a manager manager was not available.to talk to me right now he will call me .i am still waiting for the call .

Negative experience: Avoid at all costs. Had to cancel my flight due to covid and they tried to charge me over £400 “admin fee”. Argued with them and got it down to £100 but so poor to see a company benefiting from peoples misfortune/illness. I get that covid has been a nightmare for the travel industry, but making money from people who genuinely can’t travel through no fault on their own is abhorrent. I was travelling for a funeral, so not only was I ill and distraught that I couldn’t attend, I then had to pay these people £100 for the privilege. Dreadful firm

Negative experience: At any cost stay away from this company !!!!! Rip you off , Book your flights directly with Airlines much safer and cheaper

Negative experience: Terrible experience with Lycafly. Flight to HK was cancelled by the operator however received no communication from Lycafly. It wasn't until I arrived at the airport and called them did they realise the flight was cancelled. Will definitely avoid in the future.

Negative experience: Never ever trust and buy a ticket from this company. This company is scam. I bought my ticket on May 2021 and my flight got cancelled automatically because of coronavirus border restriction. Till now I had to call back this useless company and no one knows what is going on. There is no supervisor no manager. All the staff are so rude and they just keep saying we don’t know who you talked to before. It will take long time. Though I check with the airline it self and they returned back the money to lyca fly in May itself. Lycafly is a fraud company.

Negative experience: Since May 2021, I have been having issues with them for my refund. I bought a ticket on May 2021, and the flight was cancelled because of Covid, so I asked for a refund and promised to refund my money within 16 weeks! Today I called them and said 16 weeks is over. What is going on? They said I would receive my refund in the first week of next month! This is where customer service plays its role. I asked for a written email, but they refused; I asked for a voucher, and again, they refused; I asked for a replacement ticket for the next month since I am a frequent traveller, and again they refused. I asked for the exact day of payment they said " don't worry, your money is safe with us" for sure you will have it soon! ( Seriously?) But giving an exact date is not possible because of covid!!! You people tell me! Refunding money, which is an electronic process why affected by covid? Though I checked with Emirates airlines, and they informed me that the travel agency received the refund on week 4! Because this company is suffering from terrible customer service, they come up with a covid excuse. Next time check Skyscanner and chose an agency with a higher rate.

Negative experience: One of the worsed experience s ever with this travel firm, they seem to just lay it onto the public charging for as all most everything, they don't seem to care if people lose there jobs through this pandemic that we have all gone through, avoid this firm as your be more out of pocket than you should be, am still waiting for my refund and all they keep saying is that it's still pending with the airline, when I've spoken with the airline they have said under normal circumstances the refund should not take anymore than 7 to 14 days, it's been since June,

Fantastic experience: Rewards are going to MR Demi Robinson and LYCAFLY TEAM LEADER (which has polite, rich and excellent customer services).

Negative experience: After nearly a year and perseverance I have managed to get my vouchers direct from the flight operator. I have been lied to, change of flights that cost me £1300 pounds to change from April last year to October last year, copious amounts of emails to Lycafly that only told me to ring up them after asking for vouchers then told me they would apply for a refund from the Airline then told me the Airline was not doing refunds. The airline have sent me the issued vouchers from October last year. I am disgusted. I am taking the top cat to civil court to get my £1300 pounds back. The staff are only doing what they are told. I hold the top man responsible now.

Fantastic experience: Worked with Sumit Jha who was the sale professional at LycaFly. Very impressed with his service - very professional and responsive. He helped us book and then reschedule the ticket in no time. Really appreciate his responsiveness and work ethics. Thank you !!

Negative experience: Chaotic and not accurate advertising

Negative experience: They thieves silly individuals. Dirty people

Negative experience: DO NOT USE LYCAFLY !!!! Big Scammers!!! After all the flights were cancelled in Jan 2021, they emailed me they will refund me my money by March 2021, now this is almost end of July 2021 they don’t pick up calls or update on any status etc. Highly unprofessional!!! Rude customer service

Negative experience: My flight was cancelled and they refused to give me my money back as they said it would be kept as an Adam fee. Avoid at all costs.

Negative experience: O people, choose anyone but not Lyca Travels; they are the worst ever to be booking the tickets with. They are scams.

Negative experience: I will never Recommend lycafly to anyone very very careful when you book a ticket with them because if you ever want to cancel it or get a voucher they would make money out of you They are professional liars i have been rob by lycafly least 4 times so I will never Go with them again

Negative experience: Very bad customer service after taking money their behave like enemy... I am not recommend for any service...

Fantastic experience: Excellent customer service from Kim, easy headache free experience

Negative experience: I had a bad experience. I booked online and after 15 mins I got a call from LycaFly that mam do one thing that pay us £15 more for each ticket and you will get your first change free. I paid £15 extra. but due to some of my personal reason, I call LycaFly to change my booking. and they ask me £110 pound for each member (i booked 5 tickets). And then they start making excuses. I ask manager Sidharth to listen to all phone call recording where LycaFly staff offer us free change but he said may be his staff said it by mistake and he is not ready to do anything on their mistake. Highly poor service. never ever recommend to any one.

Negative experience: PLEASE AVOID AT ALL COSTS!!!!! Mohammad who is extremely rude Mudit said he will call back in an hour and then never did These people when they are challenged start to get very aggressive and rude - they take everything personal when they are only working for Lycafly but act as the owners of the company, so if you direct something to the company good luck!!! Oh and the managers are always in a meeting.

Negative experience: Really poor customer service. Grandson's been waiting 10 months for a refund for his flight to Thailand which was cancelled. Wouldn't use this company again

Negative experience: We are waiting to Covid flight cancellation refund from almost a year now, all lycafly staff giving wrong information, worse company and staff ever I seen.. if you can avoid please don’t book with Lycafly,

Negative experience: Never return emails or phone calls. Waiting for my refund since November

Negative experience: Very poor customer service.most off them have Not got the clue what they doing.learnt my lesson hard way not to use them.best to pay few pounds extra direct to airline and purchase ticket from them.i wish I can rate then 0.0000000 star or even less then that.

Negative experience: Awful service. Still waiting for a refund for flights from September 2020. Have been completely unresponsive to calls and emails. I am now taking legal action. DO NOT USE UNDER ANY CIRCUMSTANCES

Fantastic experience: Really helpful

Negative experience: Unprofessional and patronising! Forget about your money if your flight gets cancelled!

Negative experience: We always had to follow up calls

Negative experience: One of the worst travel agents that there are. The customer service is awful and they would not refund me my money for flights which were cancelled. Do not book anything with this company. They will try to rip you off at any opportunity. I had to issue a claim against them just to try and get my money back. They had 45 days to respond to my claim and surprise surprise, they didn't respond. They should be shut down!!

Fantastic experience: Really nice and quick online services and very friendly and helpful staff if you need to call

Negative experience: I bought a return ticket to Auckland New Zealand last August! No refund. The flights for February 2020 via Beijing were cancelled . The Airline told me that LYCAFLY had requested that the money be refunded. I could not therefore select a ticket for 2021. . Now 16. September 2020 AND STILL NO REFUND! covid or not.. I feel that they have stolen my money! AVOID USING THIS COMPANY.

Negative experience: Absolute scam. We booked flights in Feb, only to receive a pushy phone call saying we couldn't take ANY luggage, not even hand luggage, on a BA flight to the US unless we paid an additional £50 each. A call to BA cleared this up - that was the first scam. Then flights cancelled due to covid, 3 months and counting with all blame passed on to BA so far. Having just spoke to BA, they have said all refunds are taking 4 weeks maximum and Lycafly have not even applied for a refund in our case. We will take legal action against Lycafly - DO NOT BUY FROM THIS COMPANY

Negative experience: I have booked my tickets with this agency three times. They are unprofessional. I have been waiting for my refund and until now nothing happened. They told me that they're going to have it processed last week and until now, nothing happened. Just lying about everything.

Negative experience: Still awaiting my refund since april only £300 but causing me so much stress to get it back

Positive experience: They managed to give me my flight money back as a voucher during this crisis but just wish they gave me my money back fully refunded

Negative experience: I hace waiying fir my refund nearly 2 months now i dudnt get it

Negative experience: Rubbish

Negative experience: Made payment at advertised price via Skyscanner. Even checked their cancellation policy when booking which states quite clearly £100 admin fees +3rd party airline fees which was fine. Then I get a call from them stating that our flights are completely non-refundable and that the above terms were not applicable. They referred me to well hidden policy which contradicts the above policies. Absolute scam artists. It's now clear from reading other reviews on google that I should have stayed well clear. Other people have had to deal with similar "after-sale" calls. Still trying to prevent flights form being booked with LycaFly as we would now rather book direct with airline to avoid any other hidden charges. Will update with resolution.

Fantastic experience: Gaurav was great help.. And I loved their services.. Will defo use them again and I highly recommend it

Negative experience: Do not use! They advertise a price, they get your contact details, but then they ring you to say that the flight you are booking is only available for a higher price. What's the point then? Go with other agencies.

Negative experience: The service was overall okay except once it was handled by an extremely unprofessional customer service assistant who kept on talking over and kept insisting on paying the difference when my ticket was cancelled by the airline, although it was issued to me after my payment. It's well known this situation occurs once in a blue moon, but yet it could have dealt with better sense of maturity and professionalism.

Negative experience: Absolutely disgusting service from their customer support team. There was an error in the e-Ticket issued to me despite I filling the booking form correctly. When I rang them immediately after noticing the issue, they started asking me more money and asked me to cancel and re-book the tickets which did not make any sense. Their representatives (are all based abroad) were very rude and their standard of communication was far far below than what is expected in UK. However, I asked to be put through to their manager, who seemed to be a nice.

Negative experience: Unhelpful

Negative experience: Never book a flight with these guys! after making the payment they will immediately call you asking for more money arguing that the seats are not available at the announced price anymore. If you ask for a refund they will agree, but indeed you will have to be chasing them everyday for about 1 month to get your money back (in case you're lucky). Scammers!

Negative experience: Shocking - 15 days to refund flights!

Negative experience: Do not book with this company. All tickets are are almost non refundable apart from £18. They don’t even give you back the tax which should be illegal but apparently it’s in their terms and conditions. Now I understand why they only had such a low rating on skyscanner. Next time I will book direct with the airline and pay the extra on the booking so I don’t have to deal with these Indian immigrant con artists.

Positive experience: Im pleased with the service. I would like to express my gratitude to Komal who is very helpful ,considerate and reliable.will use lycal fly again.

Fantastic experience: I booked a large family holiday with LYCAFLY, the level of custiomer service was exceptional, big thank you to Sumit Jha for his patience and skill in finding me a great deal. as a regular southall travel customer i am so please i switched from them to LYCAFLY as i know i have been given the best deal. Thank you

Fantastic experience: great service and quick thx summit jha

Negative experience: Awful customer service, very rude on the phone. don't book with them

Negative experience: These guys are absolute cons. In fact most of the positive reviewes are of the people pretending to be customers who either work there or have a direct or inderect business interest. I can point a few of them out such as Gurpreet Rawal, Komal etc. These guys have absolute no customer service, and when asked to make a small amendment to the ticket, they refused to do so, and in fact asked to cancel the ticket, for which they took off 40% of the original price of the ticket. We have been left with no choice but to bear the loss. Be vary of them or face the consequences!

Negative experience: Before you book with them please be careful, they charge £100 any changes you need to make that is sometimes more then airline charge. staff is unhelpful.

Negative experience: DO NOT USE UNDER ANY CIRCUMSTANCES

Fantastic experience: I would like to thank Mr Mohammed Nasir, who assisted me to re-book my flight to India. I do not have words for the type of smooth service he provided to assure we received the best service, a very patient and tremendously helpful person I have come across, he has excellent communication skills very professional and understanding, the world would be a better place if many people were like this. Thank you so much Sir. God Bless.

Fantastic experience: Very well done Sumit Jha. Interaction with you was very Friendly helpful. Thanks for all your co-operation. Would like to come back to Lyca-Fly for this service

Fantastic experience: first time used Lycafly today . Amazing customer service (SUMIT JHA) and the best price.

Negative experience: Tried booking some tickets through their website twice, and in both times I got a msg after filling in all the details saying that my payment was not processed and that I had to call them with a reference number. When I called them I got an agent telling me that only 2 of the 3 tickets are available with price I booked and that I had to pay extra £85 for the 3rd ticket. If you want to charge me extra just put it in the advertised price, don't make me call you and use a sill silly excuse to charge me more!! Bad customer service.

Negative experience: I have a terrible experience with the lycafly as I booked my ticket to india. The problem is I could not enter my last name, as the number of characters were restricted on the space provided. I find this problem from Lycafly side as the number of characters are limited on the space provided for the last name. you cannot expect all the customers with long last names call you before booking the ticket. I am requesting you to fix this issue/bug in the website. I would request to expand my full name on the ticket with out any extra cost.

Fantastic experience: Sumit Jha helped me with my booking and was very friendly

Negative experience: AVOID THIS TRAVEL AGENT AT ALL COSTS. I booked my ticket with TUSHAR SAXENA probably the worst mistake ever. They are unprofessional, rude and fraudulent! I won’t go into further details but, please please please avoid!!

Fantastic experience: Great customer service by Jeewaka at East Ham branch.Very polite and courteous. He helped us get the best fare and also arranged to do the online check in. Would definitely recommend and book tickets from him in the future.

Fantastic experience: I am extreme satisfied ,I have been served by Jeewaka Nisal at East Ham branch. He is extremely professional and helpful. I wanted say thanks by by review to Jeewaka because he helped me to find the best flight on best rate . I am very thankful and giving 5 stars for his help aND cooperations. Had a wonderful experience and would definitely recommend them to my friends and family.

Positive experience: talked to Sumit Jha. very friendly... quick response. highly recommended

Fantastic experience: Brilliant experience speaking to Sumit Jha ! he called me back and continued to look for my flight even when I did not ask him. he came back to me and managed to find me the best deal, I had called 3 other travel agents but he was very helpful