Voliamo

Fantastic experience: I’m happy eva thinks

Negative experience: BAIT & SWITCH - wish I had seen google reviews first not just trust pilot , advertising one price via Kayak but after they declined the transaction and me having to call as the amount was showing against my card they told the price had gone up by approx £1000 per person which I of course declined (of course the cheaper price is still showing on Kayak) I was then then told pending transaction would be cancelled and should show within 5 mins (LIE) I had to call again to be told would take 72 hrs

Negative experience: The same as previous comments they take your money £841.56 send a email purchase declined then 2 minutes later a phone call offering the same flight for £85 more and if you do not take it they say you have to wait 7 to 10 day's for a refund still waiting luckily had money to buy a ticket from another company £846.00 DO NOT BUY A TICKET FROM THESE PEOPLE THEY WILL ALWAYS CALL ASKING FOR MORE MONEY

Negative experience: Do not use. Low price advertised, then amazingly when they have accepted your order pushed the price up considerably Asked for money back and was informed 4 working days to processs What a bunch of arrogant swindlers

Negative experience: Same experience as all the other 1 star reviews. Booked a flight, booking was declined on there end. They told me I’d receive a refund in 2-3 working days. Now over a week later and still not showing on my end. Going to have to call my bank and see if money really has been refunded. Otherwise another case for my debt collectors!

Negative experience: Believe these reviews and avoid. They refused to honour the booking I made on their website and re-quoted a price £3000 higher. So far I am yet to receive a refund - AVOID at all costs

Negative experience: As per other reviews, do not trust this company. They offer flights at seemingly good prices, take your money, and then inform you that the price is now higher. Avoid without exception!

Negative experience: AVOID!!!!! Horrendous con of a company, advertise flights that I paid for £2,400.00 for the company to decline the booking but the money still leaves the account meaning you can’t book a flight elsewhere until funds are released. They decline the booking to offer you alternatives at a HIGER COST! AVOID!

Negative experience: Tried to scam me with my flight tickets. Paid on credit card so payment was not processed but I booked a flight then got a call to say the price has changed and quoted me over £100 more saying the price can change in seconds which is a lie as I had been monitoring flight prices for a week and apart from a few pounds difference the price did not change a lot. Obviously was trying to con me into paying more and scam me. Avoid at all costs.

Fantastic experience: Thanku oscar for helping me in booking my flight

Fantastic experience: Thank you Oscar for helping me choose the best flight

Fantastic experience: Good so far Sold us tickets, on china southern, happy that there real and in our name, so many bad reviews had us worried. But all good so far

Negative experience: Money taken from my account but no ticket provided. I'm not sure why a reputable company like Kayak has this company listed in their results.

Negative experience: They are operating under so many companies so make sure you will not fall for anyone of them. List are here www.phtravelltd. www.perfectholidays www.getaflight www.voliamo They will kake sure you will suffer in any condition if the flight is changed by either them or provider. I booked in for 26 and they want me to travel on 27th. When i ask, they mentioned it is airlines who is changing not them, layover more than 20 hours. So just be careful. In refund which is not my mistake, they want to charge fees equivalent to £70. I am like why i need to pay fees when airlines is changing things. Refer to terms and condition which is written in so small so not bother to read. Stay away stay alert. I am also thinking to do name and shame. They will tell you do as you like. So afcourse, i need to do as I like.

Negative experience: Utter con job offer cheap flights that they don't have take your money then say it costs loads more, got to be illegal what they doing avoid at all costs total waste of time

Negative experience: Pure scam! Cheaters! If you want to keep your money and guarantee your flight do not use this agent!!!

Fantastic experience: I buy ticket go to Thailand with voliamo they are very nice easy to contact and good service I will buy ticket with them again

Negative experience: Tried to book a Voliamo flight from London to San Diego, paid >£580 for the flight and money was taken from bank. Immediately got an email to say booking failed and was called by an agent to say the flight price had increased and they couldn’t honour the booking. Told them I absolutely wouldn’t be booking tickets from them using deceptive tactics. Told them to refund me the money immediately Was told no record of payment….asked the woman to call me back next day…no call Contacted multiple times & fobbed off with excuses - still waiting for money 10 days later and they told me it has already been refunded. Have disputed with my bank… Pretty sure this is a highly believable scam, even bookable through Kayak - be careful

Negative experience: Shady Con Artists. Book at your own risk. I tried to book a flight for the following week. It let me go through the entire booking capturing my payment details but after 'completing' the order up popped an error saying they were NOT processing the order. 10mins later someone calls me saying that the flight was not available at that price anymore and she would help find an alternative. She kept me on the phone reeling off these flight deals until one of them sounded do-able. I asked her to email the details across so I can see it for myself. When I saw the flight that she sent me it had the wrong dates for exactly a month later! She then told me that she could still give me the original flight that I wanted but it was now £200+ more expensive. I said no thanks. I checked kayak again 2 hours later and they were listing that same flight for the original price I saw it at.

Negative experience: Absolutely terrible customer service. They have the attitude "it is what it is and we can't do anything". NEVER AGAIN!!!

Fantastic experience: Five star.I booked the tickets and then gone to review section after reading these all reviews i got worried and the meanwhile Airways was not confirming my tickets. Then i called on customer support of voliamo the guy was with good patience and help me alot. So I recommend this site.

Negative experience: Don’t book tickets from this voliamo . All that glitters is not gold. It's totally cheap and cheaters. Its staff don’t have sense to talk to a customer. Very Bad experience

Negative experience: Honestly don't use this side . It's totally cheap and cheaters. I have booked the ticket but as when I got confirmation that's was different Huhh when I said to refund they deduct 178 pounds and just return 122 So don't book from here

Negative experience: Honestly I wouldn’t risk flying with this company I paid an extra £150 to ensure my seats would give me extra legroom as it was a 13 hour flight and I am very tall so it helps my situation. Upon checking in (departure & return) I had normal seats no extra legroom, why the hell did I they take an extra £150 for !! Once back from my holiday I phoned for refund I had the initial email stating exactly what seats I had paid extra for & I also had my boarding passes showing the seats I was actually given. They are trying everything to try and wriggle out of refunding me even when I am supplying categorical proof. I am now relying on my credit card to get this money, I have also complained to ABTA. Take my advice use someone else, don’t risk having your flight messed up.

Fantastic experience: Found lowest Etihad flights through 'Cheapflights.co.uk' to Voliamo who's booking process was very easy and most importantly the flight email confirmation came through simultaneously as soon as I'd pushed the button. I called Voliamo 'Ben' to confirm, answered the call quickly and was extremely helpful and communication 5*, and would definitely use again .

Negative experience: Stay away !!!! 'Brought' a ticket from them. Received email saying they processing ticket but they never did. When ringing to enquire what happening a week later, they made some excuse about not receiving payment and ticket price now a few hundred pounds more.

Negative experience: spam

Negative experience: Do not book your ticket with these crooks.They exist just to rip you off.

Negative experience: Terrible

Negative experience: This is the most and illegal travel agent. They over charged my changing fee for £2500 by ripping me off at the last minute by delaying my change. My ticket Air company told me my ticket was free to change but this most disgusting black-hearted travel agent added so much ( that clerk called Ben). They should be closed by the government. They are the most disgusting people I have met! If there are minus comments, they deserve minus -5! Try to avoid agents in the future for tickets! They are most unhelpful and ripping off watching wolfs.

Fantastic experience: Great food with a great atmosphere

Negative experience: Terrible service. Booked a flight that included baggage and they called me saying I didn't have baggage and needed to pay almost £200 extra. They then wanted £100 cancelation fee. A complete rip off and joke of a company. Their website is God awful and keeps changing details for flights so that they can scam you out of more money by claiming you didn't pay for baggage. Avoid at all costs.

Negative experience: This company is is not good at all they are crooks you pay money on website then they asked me to make a transfer when I already paid now I’m sleeping at the airport with no money to buy another ticket I have to wait 3 working days to get my money back

Positive experience: No problems encountered. Will book again in the future.

Fantastic experience: Booked ticket with best deal and top airlines .

Negative experience: DO NOT BOOK THROUGH THIS COMPANY! After wondering why we had no airport transfer we found out our return flight from Mauritius was changed by airline and viliamao failed to inform us or book us onto another flight. Infact when we asked them they still were insistent that that we were on the original flight home. We had to then phone the airline to rebook onto the next flight home and pay an extra £510 for an extra night stay at the hotel. We are now out of pocket, due to a loss of days earnings, big phone bills trying to phone the airline and viliamao and sad end to our honeymoon.

Positive experience: Reasonable price for a last minute flight and service was prompt and efficient at time of transaction

Negative experience: MUST READ MY STORY ** absolute scammers !! the worst travel agent ever !! booked my flight through Voliamo ** reviewed my online reservation and made sure all details were correct ** e ticket came through ** my surname was spellt wrongly as an extra letter was inserted ** not sure where that extra letter came from !! contacted Voliamo immediately they asked me to email a copy of my passport to have the name rectified which I did. I called them many times for an update but no response and some of their representatives were even rude !! Everybody calls themselves managers !! Day 5 I got a reply: we will have to charge you £185 to get your name rectified which is just to remove one letter from my surname ** contacted the airlines directly and they confirmed there should be no charge to rectify a passenger's name and if there is a charge applied, however would be minimal since the change is minor. I decided not to pay £185 so I took the risk ** got to the airport ** the airlines rectified my surname at the check in desk at no extra cost ** I checked in and boarded the plane.

Negative experience: I was the first time user with very bad experience I was the first time user, unfortunately very disappointed service . Customer service very poor and don’t understand the customer needs. I spoke to customer service before I online booking but once I booked they emailed me with different departure dates?? I call them and ask them they said need pay another £265 to change the date. I explained to them and I would like to speak to management unfortunately I’m waiting to speak last 2 days. So I strongly NOT to recommendation to this company. Very very disappointed.

Negative experience: Poor service, yesterday I have booked two airline tickets to Sri Lanka by paying GBP 3,000/- today morning it was cancelled and the representative said my payment was unsecured but my bank said it was wrong and its not a unsecured payment because payment was authorized by my personal banking app. Now my money will refund to me within 03days.

Negative experience: DONT BOOK TICKETS WITH THESE SCAMMERS. YOU WILL REGRET IT IF YOU DO!!!

Fantastic experience: Nice service

Fantastic experience: Rose Jones kept me fully advised of changes & reissued eTickets promptly

Fantastic experience: Rose was fantastic. Very attentive, kept me informed of the process all the way through. Email communication along with phone also. Very impressed. Thanks for all your help!

Fantastic experience: My flight was changed by the airlines, Rose Jones called me to let me know of this change, she was polite and knowledgeable would use Voliamo again

Negative experience: One of the worst to book a flight with they are so an helpful customer service zero.

Fantastic experience: The booking services kept me up-to-date via phone as well as emails. I appreciate the kindness of the customer service team.

Fantastic experience: After getting my eticket I received a courtesy call to check if everything was fine.very professional.

Negative experience: I found a great offer through kayak, problem was my return flight was indicated as 12.30 instead of 0030 this meant that I missed my flight I have emailed them and they are yet to respond 16days later. Please don't use this agency.

Fantastic experience: No complaints everything went smooth

Negative experience: Booked my flight and recieved all detail by the next day, my flight got cancelled so had to book the next possible flight. Customer service are rude and not helpful, had to go directly to AA for new flight and when speaking to voliamo agent she told me she wouldn’t deal with me anymore as I spoke to AA direct and put the phone down on me. Wouldn’t recommend due to rudeness of staff .

Negative experience: Voliamo failed to help in any way when we needed to rebook a flight due to the pandemic. We had to rebook through the airline directly. Multiple promises regarding refunds were given over the phone, not least of airport taxes and fees. It’s been nine months!

Negative experience: Avoid Avoid Avoid Avoid!!!!!!!! The worst travel company ever. Also known as phtravelltd, perfectholidays, getaflight, voliamo. Very easy to book a flight but the service you receive after is appalling and will leave you feeling sick. Worst customer service, rude and irresponsible. If you do not want your travel plans to be disrupted, please avoid at all cost. Please do not let the cheap prices and smooth booking process fool you. I do not know when I will ever recover from the experience. You will end up spending double or triple.

Positive experience: Good value travel and quick customer services!

Negative experience: I would rate this company zero if it was possible, please don’t ever book flights through them. As you can see from previous reviews they are an awful company and especially Maggi who is very unprofessional and very rude on the phone, she has no sympathy or manners and just seems to not want to help at all. Please be aware of this company!!!

Negative experience: They take forever to give you a refund. Do not choose them.

Negative experience: They take 15 weeks to provide you a refund. Do not pick them to begin with. It was a big mistake.

Negative experience: They take 15 weeks to provide you a refund

Negative experience: 2 years i have manay time call but no baody ans no refund my ticket

Negative experience: The level of emotional distress this company has caused my family and I is beyond me. Voliamo is far from professional and their representative “Maggi Grace” is disrespectful and ill-mannered. Rather then helping their clients, they yell and call them scammers and demand apologies when they aren’t deserved. They canceled my flight even though it was an emergency without informing me or allowing me to see why it was canceled. Save yourself a headache and money and steer clear from Maggi Grace and voliamo.

Negative experience: Their website Advertised a lot cheaper air tickets and when you try to book it, it declined your request and ask you to call. When you call they will tell you the ticket you were looking is gone and they advice you to pay more for the same flight. On my occasion i was asked to pay £300 more.

Negative experience: Do not use this site. Paid by credit card, they asked for a bank transfer after claiming the money on my card. Claimed they cannot refund my card when I said I do not wish to proceed. They then claimed using an international card in the UK is illegal - I kid you not!! Rude, terrible and quite honestly questionable company. Do not go anywhere near them

Positive experience: This is an agent that I booked my airline ticket to Bangladesh. The handler was very helpful and would thoroughly recommend

Negative experience: if you ask for a refund they will take 50% so beware , and date change premium is hefty, you will end up paying around 30% of the ticket price. Also the operators on the call give conflicting information one person say one thing and another say different so just be sure about the date and everything to avoid these issues

Fantastic experience: Excellent travel agent.

Negative experience: Very poor services, Just over a year ago I cancelled my flight due to Covid restrictions. I was expecting to receive my refund with 6-8 weeks. And just after a year I am still waiting for the refund . I have made countless phone calls and sent out multiple emails, but was met with the same excuse of the airline not responding to Voliamo. During the phone calls they would put me on hold for about 10 mins and after that would just cut the call. Which is just unreasonable. I am frustrated and will not even think about booking my flights just Voliamo services.

Fantastic experience: Great Service. Sarah S very professional and prompt information.

Negative experience: AVOID at all costs this scammers. They operate under different names but they are the same team. They don't refund the cancelled flights.

Negative experience: Avoid at all costs. Called Valiamo to change a flight as airline (not Voliamo) has contacted me directly about new PCR test requirement. Nancy pressured me to purchase a new ticket for the next next by saying that in 10 minutes (!!) price would go up, and the day after would likely be cancelled. And then proceeded to lie that ALL airlines required PCR, despite me saying BA didn't have it on their website. She said website was wrong and I had to urgently rebook with her. In the end, I spent £220+ on a ticket I coulnd't use, and had to buy an extra one with BA directly. No further resolution from Voliamo on this outrageous lie and scam.

Negative experience: Absolute scammers. Avoid at all costs -- if I could turn back time, I would use literally anyyyy other travel company or avoid travel all together if you told me they were my only option. Avoid their "sister companies" as well (perfectholidays getaflight, Phtravel, getacruise, etc) -- I wouldn't be surprised if they just keep re-naming themselves to avoid the web of negative reviews out there about them. They lie over and over again. Their reps have attitude like I've never seen in any customer service interaction before. Their positive google reviews are NOT real, I'm willing to bet on that. I cross checked every 'we can't' and 'airline doesn't allow' and 'not possible' line they fed me with the airline directly and they contradicted every single thing they said. When I called them out on it, their true colors shined through. They got progressively more aggressive, hung up the phone, and refuse to put anything in writing. ALWAYS beware of a company that doesn't want to confirm things in writing.

Negative experience: Changed our flights without telling us had to get from Heathrow to Gatwick in an hour.Still haven't sorted out our return flights from Thailand to London and are not answering the phone.Make up your own mind if you want to use this agent WE WONT AGAIN

Negative experience: Sold me flight to LAX knowing USA borders were closed. Scammers

Negative experience: This is the first time I have er written a review and I now know it is important to alert other customers. The travel leader was drinking a lot and there was a lot of drama and not responsible. The first week the travel leader tried to remove one of our group members. On the third day we went to a restaurant and my chair was broken. When they replaced the chair it was very dusty and dirty so I did not eat. The bathroom was filthy. I feel the travel leader took us to a poor restaurant. One hotel we stayed in Italy had no water, no air-conditioning, no towels and the bathroom light was not working. The temperature was close to 100 degrees. Only good thing was they had toilet paper. After I posted this information on the Group Chat she made sure I did not stay in the same hotel as the rest of the group. I was abandoned on the trip and I was glad to be abandoned and returned early with others and not take any more verbal abuse and stress.

Negative experience: I booked a first class ticket with this travel agent, and it had been cancelled by virgin Atlantic - I placed the option for a voucher to use with the company but however - AFTER REBOOKING A DIFFERENT DAY NEXT YEAR-THEY HAVE CHARGED ME AN EXTRA £281 WHICH IS NOT STATED IN TOC FOR “tax” IVE BEEN ON THE PHONE WITH VIRGIN ATLANTIC AND TO CUSTOMER CONSUMER RIGHTS AND EVEN THEY HAVE SAID THIS IS NOT ACCEPTABLE AND THERE SHOULD NEVER BE ANY FEES TO REBOOK A CANCELLED FLIGHT EVEN WHEN THE FARE IS CHEAPER “FROM VIRGIN” THAN WHAT I BOUGHT IT FAR - PLEASE IF YOU READ THIS GO SOMEWHERE ELSE

Negative experience: The Company allowed me to buy a ticket for Rhode Island, USA knowing that only people with an American Passport are allowed in. A day before going to the Airport for my flight, I spoke to a staff member and he assured me all is well. Hired a taxi to the Airport just to be told I cannot fly because I hold a British Passport. I spoke to another staff member and he suggested that I take a flight to Istanbul, quarantine for 14 days then fly to America. I pointed out that this was not practical and asked for a refund At this point the staff member asked for my booking reference number . After giving him this, he said they do not have my booking. I forwarded the email they sent me with a receipt of payment but never got a reply. Avoid this Company at all cost, they are dishonest.

Fantastic experience: Got amazing rates and when I had questions at 10pm they had a 24 hour online chat to help me. Would definitely use them again

Negative experience: If you book with Voliamo you best hope you don't have any issues because the customer service on show is criminal... Unprofessional and poorly trained. Called about 3 times and poke to 3 different individuals each claiming they were the manager and I couldn't speak to someone else. Telling me they will send an email to explain a situation and never doing so... It was embarrassing. Never using this agent again and will suggest anyone considering using them stays far away. Incredibly frustrating. That's not even mentioning that before I booked my ticket I called up and was affirmed that due to covid If I wanted to change date then I would only have to pay the difference in fair between my current and new ticket. My new ticket Is cheaper than my current and they are trying to charge me 200 quid for a change with their customer team unable to articulate clearly why this is the case and instead talking in circles and getting rude... Companies are so desperate to outsource that they seem to hire anyone with the bare minimum training.

Negative experience: Lost over £4600 with these bunch of amateurs. Will never book with people or their affiliates again.....Be warned!!!

Negative experience: Terrible. I would strongly advise against dealing with this company.

Fantastic experience: The agent ( Andy ), was very helpful in sorting my wife's problem. She is very happy with the service.

Negative experience: They will never send you a confirmation email after you book and pay!!! Also, they’ll charge you for requesting a refund and they’ll not even refund you. i made the biggest mistake in my life, so never book with this useless company.

Negative experience: Refuse to refund my flights in full from march. Taking to court.. Do not use under any circumstance. They agreed to the refund within 12 weeks. didn't come. No communications.. Chased up and they then claim airline would't refund. They then offer 1/4th refund. But offer to make a appeal for you that will take weeks. Appeal never comes back to you until you chase and chase. And they offer no proof of appeal just claim again airline refuses refund. DO NOT USE.....

Negative experience: Scamming, lying, con artists. Adding additional “fees” and changing reservations out of the blue

Negative experience: Absolute con artists, going through the same thing other reviewers are currently. Refund amount offered by these cowboys is £150-ish short, arbitrarily. The airline has given a full refund to the travel agent but that's not what I'm due if Voliamo are to be believed. Avoid this company at all costs

Negative experience: Been trying to get a refund for a cancelled flight for months. First they told me I am not entitled to the full amount back (Contrary to their own T's and C's) and now its been four months and each time I contact them they use the same excuses. Now the airline claims they've not even contacted them to claim the refund. The whole place reeks of a real cowboy operation. In these uncertain times, I would avoid this Comany like the plague, even if it meant paying slightly more for my flights.

Negative experience: Avoid like the plague Paid these and promised refund that never materialised, now they're telling me to contact an airline for refund, however i booked with Voliamo and paid Voliamo, i am not required to do their work for them. Hung up on me and was very rude. Would avoid at all costs. You have been warned

Negative experience: Voliamo are scamming customers. They will tell you that your flights have been changed and then force you to pay extra for a similar flight to the one you booked in the first place. We have contacted airlines and have been informed that flights should be changed at no cost if there have been alterations made to the booking (none of which is the customer’s fault). In short, avoid booking with Voliamo at all costs—go through the airline directly.

Negative experience: Over 5 months to get a partial refund. They are keeping my money because they cant get a refund from the airlines. That isnt my problem it is theirs. Dont trust them to look after you , they keep money for no legal reason as they are very unprofessional. I wont use them knowingly again

Negative experience: I am not happy with how customer service responded me.

Negative experience: 4 months after flight cancelled Airline have confirmed they have provided a refund but Voliamo have not refunded me. Ignored all messages over last month. Also I have never seen a company with so many fake reviews; clearly submitted by a a review farm (bad English and few reviews)

Negative experience: Great prices but appalling customer service. Terrible trouble getting a refund due to COVID-19. Still waiting 8 weeks later. They tried to charge me £150 even though my flights were cancelled by the airline and the airline have confirmed to me that a full refund should be due. Agents are rude and blatantly give false information about travel rights and legal matters. AVOID. If I had booked direct with Singapore Airlines I would have received my refund about 6 weeks ago and saved myself a huge amount of hassle. Lesson learnt, sometimes pay a little extra for peace of mind and quality service!

Fantastic experience: Utterly satisfied from their services specially from Alice Brown. I booked my ticket with them, I got stuck in back home due to Covid 19. And when ever I message them they responded me very soon and assisted me with my tickets. Many thanks and I will Highly recommends them to all of my family and friends. Best wishes to you Alice and your great time.

Fantastic experience: Great customer service

Fantastic experience: I was online with Andy in Voliamo, he was very helpful and provided me with the information I was requesting from him especially about prices and luggage. He took responsibility of sending me my eticket within 24 hours

Fantastic experience: The service of this agency is totally great. I has time to work with Imran Khan and he help me to send me ticket soon. Highly recommend for other. By the way thanks so much Imran Khan and GetAFlight

Negative experience: I recently purchased tickets through this company and had a very negative experience. The staff were extremely dismissive and unwilling to help in any more than the most minimal sense. When it because obvious that the airline in question may very well not be able to deliver me to the destination due to quarantine laws, Voliamo made no attempt to help. I can appreciate that the circumstances might put them in difficult position, but as their customer, they made no effort to negotiate with the airline, double check their policies, find a potential loophole or even organise postponing the flight. At every turn they simply relayed the extortionate cost to cancel the flight, even going so far as it imply it was my fault or not knowing about quarantine laws that weren't in place until well after the ticket was purchased. If you want a company that can book you flight, fine, these guys'll do. But if you want a company that will CARE about your flight, be friendly and supportive, helpful when needed and more than just policy regurgitators, then I suggest you try somewhere else.

Fantastic experience: Had a fantastic experience with Austin. I was returning to Australia for a funeral and Austin did all he could to make the whole process as smooth as possible. He kept me informed of the process the whole time and completely filled me with confidence. I highly recommend using these guys and if you happen to get Austin serving you, then you are lucky indeed.

Fantastic experience: I spoke with Danny who was able to help me with my request thoroughly, quickly and efficiently. Highly recommended!

Fantastic experience: Austin was very helpful and helped me with my booking!

Fantastic experience: Great service. Was worried about my e-ticket, rang and Austin helped me and put my mind at ease. I am travelling with a baby and informed me about extra luggage and managed to get me a bassinet service which I am very grateful for.