Polani Group

Negative experience: DO NOT use this company nothing but crooks and sharlatans connected to a company called flightchecker DON'T use them either if contacted offering cheap flights hang up immediately this is for you Mr Shayan Ahmed

Negative experience: Scammers. Ticket cost £922, cost £100 to correct a mistake. Has to wait 6 weeks for refund. The refund amount is £100. £900 down the drain.

Negative experience: I bought a ticket from Sky Scanner Turkish airline and after 3 days they changed my flight to a different city because Turkish airline cancelled the flight to the city I wanted to go to and I asked for a refund and they said I had to pay £24 and I have to wait 4-7 weeks for my refund.I am still waiting and I didn’t get my refund back yet. I WOULD NOT RECOMMEND THIS .

Negative experience: Absolutely fraudulent company! Scam scam scam artists! I have now taken this up with my bank who will be investigating this company with trading standards. I booked, however within 15 mins I realised I had made a mistake. I contacted their cancellations line who told me I was only liable for a partial refund due to their cancellation policy. I accepted this, and accepted their terms. In contacting them they have now stated that I had not used their specific "please proceed" catchphrase; (despite them newly mentioning this). I have however got email proof of me accepting the cancellation fee and wanting to get the remaining refund.... They are now refusing to respond to anything.... ABSOLUTELY DISGUSTING that this can take place without retribution!

Negative experience: they are very dodgy, they tried to buy a flight ticket on my account over £1900 ,they are crooks not be trusted

Negative experience: Do not use, you have been warned..they coat me £240 for 2 tickets to Germany ,after giving them my credit card the charge was £ 740,luckily my Tesco card fraud section stopped the transaction.

Negative experience: Couldn't provide the correct details for the flight. Gave a 50 quid refund for missing a £1600 flight

Negative experience: Avoid Avoid Avoid they are totally scammers. Unprofessional untrained staff they just after your money. Plz be careful ❗️.. they bundle of lies. My virgin airline flight was cancelled. They changed me extra £332 but still not rescheduled my flight plz don’t go to Polani travels and flights catcher

Negative experience: Totally scam company. Unprofessional staff. Full of liars they charge us £932 for a flight taken money and still no flights. My booking Ref PGD7DA56 still not sorted they have changed £932. So call scammer representative Haseeb is dealing. I recommend no one this company. Totally fraud. Plz avoid from theses scammers

Negative experience: STAY WELL CLEAR! ROTTEN TO THE CORE ! There is no limits to the lengths this company will go to for the sake of money. TRUST THEM AT YOUR PERIL.

Negative experience: Avoid this travel company at any cost, you will be helpless when you book flight with them and once they have your money. Using cheap people with not having customers service skills talking and shouting on you and blaming you for no reason .My return flight was cancelled by the airline, when I phoned this company flight catchers aka Polani travel they offered me flight for 4 days later with no option of paid for the hotel, when I asked for refund they said we can only refund you £70-£80 on taxes that’s all. When I was buying my ticket I paid extra £100 for insurance to get help if the flight get cancelled or if I need to change my ticket on my return flight. Customer care member hasham told me that we do not sell flight insurance which is another lie.£100 got wasted. Completely was of time and money.. will never ever use this company and I will tell my friends and family not to use them too.

Negative experience: I have booked à flight and I have made an error so I have email them to cancel the flight and this was within few hours of the booking, they emailed back next day and they only agreed to refund 40 -50 pounds of the full price . This company will scam you incase you have made a booking with them .beware of them

Negative experience: This company has all people at the end of the phone of non speakers of good English. It's very hard to explain and get your point across and they cannot explain very well. Help desk is not helpful and try every opportunity to con extra money out of you. When trying to sort out out a resolution, they say do what you want to do and don't help I used this company from Sky Scanner. Please don't use this company. They will give you a good price for your flights at the beginning but will start charging extras that don't need to be charged. Poor customer service, poor solutions and poor return calls when requested.

Negative experience: Not a good agency.. Don't make a mistake on your booking. When you notice after one hour and call them about it they wanted an extra £310 to change a date.,having already paid £633 for the ticket..... Beware...

Negative experience: Please avoid this company. If you cancel the flight in advance they won’t give you any money back.

Negative experience: Avoid avoid avoid !!

Negative experience: Got ripped off by them, 100% scammers!

Negative experience: Rude staff, made a type error while booking the air ticket and contacted them within 10 min for correction and they are asking for £250 to rectify it? Never book ticket from these robbers. The customer Support behaviour is threatening and abusive going to complain trading standards. Rashid

Negative experience: Whoever's written "fake" on their office location has done us all a massive favour. These guys are nothing short of being crooks. Worst ever experience with them. Don't book with them just to save a bit of money. You will regret it. They eventually did help me recover a portion of my refund... after I wasted so much time and mental wellbeing on them. They don't even have an office in the UK. So prepare to be treated like dirt as they do not share the high standards of customer care like other companies do in this country. Save yourself the hassle and book with a good reviews agent or directly with an airline at least you can get a refund from them.

Negative experience: This company is robbing and very unhelpful

Negative experience: No my issue is not resolved! so don't even give false feedback as given to other your issue is not resolved! because it's not! poor customer service when you need any help!! When it comes to payment they won't rest until the payment has been made! No reply to E-mail's at all! whenever they reply make no sense, and ask for same the same info again and again!

Fantastic experience: We booked our tickets with Polani. I was a bit sceptical initially because there was an error in the system which showed that we still had to pay a certain amount. After couple of phone calls, the last person that we spoke to explained us the reason for the same. My husband even visited the shop but they operate only online. We got our tickets at a very low price which was a good deal. Our journey with Etihad was amazing. My kids were very comfortable. Will definitely check with them again the next time We fly.

Negative experience: Avoid this company like the plague . You get no help from them after booking you have to go to the airlines direst. Thank heavens Ethopian Airlines were very kind and able to assist me. I have not been able to get hold of Turkish airlines. Booking numbers and air Tickets are not accent on there app. Beware, Beware

Negative experience: Unbelievable poor customer care - do not pass the relevant information on. Once they have your money they could not care less. Our return flight was cancelled without any information being passed and they issued a refund of £24.00 from a £1400 ticket, this was all despite taking advice from an agent pre- travel. Not one apology not one adequate response but very quick to take your money. AVOID at all costs I wouldn’t even give them one star - appalling service.

Negative experience: Good marketing team to cross sell their travel insurance and other products but when it comes to services they are below par. Unprofessional and poor service quality.

Negative experience: AVOID………If I could give these a 0 I would.My ticket was cancelled because of a dispute.Money taken but no ticket.I had to purchase elsewhere.Disgusting service which should have been shut down a long time ago! AVOID

Negative experience: Bad idea I bought family tickets from them 2 weeks later flight time has changed from 1hour 50 min to 6 hour waiting for next flight and they don't let me cancel the tickets and again they charge £23 per person bigger mistakes ever done I bought the tickets from them never ever again

Negative experience: IF THERE WAS ZERO STARS I WOULD GIVE THEM ZERO! THIS COMPANY IS NOT A REAL TRAVEL AGENCY, THEY ARE STEALING PEOPLES MONEY. This is a scam company!!!! PLEASE GET THE POLICE INVOLVED THEY HAVE STOLEN 2K of our money.

Fantastic experience: Very professional and provide good service

Negative experience: AVOID AVOID AVOID!! Turkish airlines cancelled my flight in June they said to contact the airlines and rightfully the airline said to go through travel agent. After weeks of numerous calls and e-mails advising 6-8 weeks of potential refund 20 weeks later I was emailed only to have been advised the airline will not refund me as I didn't take the return flight! Absolutely ridiculous seen as they cancelled the flight with no alternative! So please tell me how to take a return flight when I'm not in the country, By no fault of my own! Flightcathers aka Polani travel are scam artists the communication is disgusting! Still waiting for my refund but going to take it further!

Negative experience: I had to pay almost 3 times my flight price because of their miscommunication. This agency misleads and is probably the worst agency. Shayan Ahmed is the agents name. I recommend doing your own bookings rather than going through this agency.

Negative experience: FAKE COMPANY DO NOT BOOK TICKETS FROM THEM SOMEONE GRAFFITI ALL OVER THIS SHOP

Fantastic experience: I'm giving this place a genuine 5 star, All credit due to Mr Muhammad Areeb, otherwise, the rating would differ as customer service lacks but I'm willing to oversee this as after booking tickets for 13 passengers back in January but there were a few personal complications in traveling due for next month with some family members and rest of the staff kept me hanging for days with no call backs as promised until I finally spoke to Muhammad Areeb and with great efficiency he dealt with all my inquiries on the same day. He is a great asset to this business indeed and I hope the rest of the staff would follow his ways of service. Thank you

Fantastic experience: Yesterday my flight got cancelled by Turkish airline and I feel very stressed because of this cancellation and I tried to sort this through airline but they are not really helpful and their services was very awful. I have then contact flightcatchers and their staff members are very trained staff and very professional. I just want to add here representative Mr Feroze who tried to find best option and re-booked my flight with charging a little bit services fee only. I am really very happy with there services.

Fantastic experience: Using their services for the past 4 years speciallay their cosultant Mr Fariz is who has very good comunication skills really apreciate fariz keep up the good work ....cheers

Fantastic experience: It was a great service provided to me by Mr.Shayan . As he Helped me out to find the cheapest option in changing my flight.. As it was a Stressful Day but Mr.Shayan reached me over the phone and he Helped me out in Choosing the best flight .. I totally appreciate his efforts for me and he is the most experienced as well as the best customer service provider

Fantastic experience: Mr. Ashrab rebooked the ticket for our family and he is really an amazing consultant he provided us the best fair with discount and it was a great experience with him.

Fantastic experience: very happy with services pretty satisfied specially abu bakar really helped me alot after my flight cancellation from turkey he makes the process quite convenient for rebooking.

Fantastic experience: The flight got cancelled by the airline. I called the airline and they are denied my request for giving me any further options. so I decide to call flightcatchers for further assistance. Mr Faiq have provided me the best 3 days + and - option for rebook my flight. He's done all the things very smoothly . in a 23£ I have a option to move my flight 3 days up and down which is quite brilliant . Thanks flightcatchers for the best services.

Fantastic experience: Must recommended

Negative experience: Airline canceled part of my flight, I'm now being charged a £46 administration fee for cancelling even though its the airlines issue and not mine. These guys are not reliable so please stay away from them.

Negative experience: Dont go anywhere near this scumbags. Avoid at all. Book your ticket directly and don't use this fake company.

Negative experience: Flight catchers and Polani group are under the same brand Fraud company - keep away from them. They attract you with cheap fares and once you make the payment on website will come up with crazy theories about baggage allowance / name edits etc to charge ridiculous amount. Please deal directly with an airline vs dealing with such crooks

Negative experience: Tribal company as they’ve got my ticket wrong and they expect me to pay £300 more to fix it as it’s there fault . Absolutely useless

Positive experience: We've booked flights from here loads of times before and will continue as long as theyre prices are good

Negative experience: Fraudulent agency.3000 they took and I never saw the tickets. Disgraceful

Negative experience: SCAMMER!!!!!! I was going to Africa and they were keep asking for more money and kept changing there names such as:RAHUL SHARMA,HARRY,MUKOON worst service everrrrr!!!!!!!!!!!

Negative experience: AVOID THIS COMPANY AT ALL COSTS! This has to be the worst company we have ever dealt with. My uncle bought flight tickets and were given fake E-tickets as the airline had confirmed there is no such booking that exists. This has been going on for months where we have been falsely told everything is fine. The date has passed and they never received any genuine tickets or a refund for the money they paid. Rip off merchants as someone else rightly said in a previous review. Do not waste your time here!

Negative experience: It's a nightmare trying to speak to anyone. They take your money and that's it. I have been trying to ring them to arrange a refund as travelling plans have changed due to security risk to no avail. Please book with airline straight.

Negative experience: Better to buy direct from airline. As there after sale services are very poor.

Negative experience: SCAMMERS, also going as FLIGHT CATCHERS, someone called LAIBA took my money more than 1000£ and never wanted to fix a issue. AVOID AVOID AVOID

Fantastic experience: Very helpful and friendly service I received from them

Negative experience: Basically scammers .. offering cheap tickets at skyscanner then force to pay more on changes they make..

Negative experience: Genuinely awful. Avoid at all costs. Echoing other customers, low costs made up for through add-ons. Very eager sales team, but after-sale care is absolutely the worst.

Negative experience: This is the worst experience with a travel agency - Polani Travels. Completely scammed me and took a huge transaction from my account. They sent me a false travel reservation copy - when I called them to investigate about this, they said that the reference number cannot be recognized, so I can’t do anything about this and not received a refund for this too. I agree with the other reviews and will take further action. Ridiculously poor service - can’t even give one star but it won’t let me post without giving one.

Negative experience: They are cheap online but very greedy .once you buy your ticket they want to make money even if the airline cancels the flight and reschedule flight and is willing to do it free of charge. Customer service is next to nothing as when you call they are rude and the only thing on there mind is to get as much money out of you. Plz buy tickets direct from airline or proper travel agent. I bought 2 tickets from them and Saudi airline rescheduled the flight but they still charged me £50 each. Never ever again buy anything from them In my life

Negative experience: Don’t book with these guys! They will offer a “changeable ticket charge” when booking but they will charge a huge fee if you want to change anything! I complained and they went from £60 per person for a change of date to £25 for us all (4 passengers)! Complete rip offs! Also trying to get hold of them is a pain seriously avoid! (They’re known as Flightcatchers on Skyscanner)

Negative experience: A fraud company. Absolutely no customer service at all. Even after contacting the agency for over 1 month, no response received. Tickets cancelled without asking, even after full payment. These people should be reported to the police.

Negative experience: AVOID!!! I wish that I could give no stars as this company is a rip off merchant. Believe those bad reviews as they are true and we have found out the hard way. Booked flights to Turkey and back for my family including my parents as was treating my dad for a big birthday. Turkish Airlines have cancelled our flights and now Polani Travel aka Flightcatchers are refusing to process my refund unless we agree to a substantial admin fee which they are not entitled to charge as we did not cancel, the airline did! Turkish Airlines have confirmed that they should be charging anything! Absolutely disgusting, go elsewhere!

Negative experience: They are trading as "flight catchers" online ticket sales. based in Pakistan, i have cancelled the tickets , promised refund , so far no refund given, over 20 emails and calls. AVOID THIS people. talk sweet but liars.

Negative experience: This is a terrible agency. They forgot to change the date for my return. They promised me a refund, then didn't return my calls they cheated me out of 300 quid and I had to fork out another450 to get home from Sri Lanka

Negative experience: Poland group of travel’s they have the office in Hounslow East which is closed for so many month’s and they have put a notice it is because of high covid risk in Hounslow where as everything is normal and only this people are effected by covid or God Know’s if they have any other reason where they are running away from people if you call them their answering machine is full so please be careful before buying ticket’s with them because they are member’s of SKYSCANNER and FLIGHTCATCHER

Negative experience: Extremely disappointed with the this travel agent,they trap the customer by misguiding and do exactly opposite to their commitments, My personal advice to everyone is never do. Business with this fraud and cheater Polani travel. Please save your money and time as I am personally victim other fraud , I am making official complaint to IATA and BATA regarding this malpractice and fraud this agent is practicing

Negative experience: SCAM!!! AVOID! I’ve requested my refund since last year due to the flight cancelled from Omicron. It’s been 4 months I still not receive the refund. Everytime I contact the travel agent they always say the delay is from the airline side and not give any update or further information. The refund from the airline side claims it only take 7 days for refund. I never have any experience that I have to wait for refund over 28 days in my life, and this took 4 months still getting nothing. I will not suggest anyone to purchase anything from this company it’s absolutely horrible experience.

Negative experience: Asked to change a return flight date due to my dads poor health, original return ticket was £375, without confirming change dates they asked for £530 odd pounds. Wish I had read the reviews before purchase, zero humanity.

Negative experience: I booked the flight tickets in advance, they sent me the confirmation and e-tickets soon after, but later they cancelled my tickets and told me to wait upto 6 months for refund, when I objected they demanded me more money to rebook on the same airlines. Totally fraud practices as you can see from the reviews, stay away from these guys. I am reporting them to trading standards tribunal.

Negative experience: SCAMMERS STAY AWAY !!

Negative experience: please dont take any tickets via this company or flight catchers. I have booked a ticket through flight catchers but an issue happened and I have been waiting to sort out this issue for the past one week. seems like they dont take any responsibity once they got the money and they are asking for more money for a reshedule of flight eventhough it is not requested by me. Now I have to take legal actions and my advice is to avoid this agency for a hussle free journey...

Fantastic experience: I'm giving this place a genuine 5 star, All credit due to Mr Waqas Habib Khan, otherwise rating would differ as customer service lacks but I'm willing to oversee this as after booking tkts for 13 passengers back in January but there were a few personal complications in travelling due for next month with some family members and rest of the staff kept me hanging for days with no call backs as promised until I finally spoke to Waqas Khan and with great efficiency he dealt with all my enquiries on the same day. He is a great asset to this business indeed and I hope the rest of the staff would follow his ways of service. Thankyou Maz (Mazhir Hussain).

Negative experience: This is worst travel agent. No response from the company if anything went wrong. Never book tickets from this agent

Negative experience: The least professional call handlers and services you could ask for. They Operate on SkyScanner using another company name - FlightCatchers. Flights got cancelled by the airlines due to adverse weather conditions and received an email from the airline advising of either rebooking or full refund. Despite that, of no fault of our own and at absolutely no additional cost to them, they wanted to charge £50 per person as a cancellation fee. Further more, when you speak to them over the phone (specially the girls) they are the least professional bunch of workers you could possibly come across. No manners, no communication skills, no clarity and certainly no ethics or integrity what so ever. Lesson learnt to check google reviews before booking with such scamming agencies as so many of the reviews resonate with my experience.

Negative experience: Greediest travel agency ever. Everytime I have booked with them, the initial price is competitive but for any changes, they charge too much. Just today Emirates quoted me £210.00 as fare difference for the same seat I was quoted £452.07 as fare difference by polani. They r a rip off company, pricing the initial ticket low so people buy it, and as soon as time comes for changes, they pounce on the client for maximum profits.

Negative experience: AVOID AT ALL COST.. SAVE YOURSELF THE HASSLE AND DON'T BOOK WITH THEM. Got charged a no show fee by the airline even though I informed this company that I couldn't make the flight a day earlier. totally unprofessional and untrained staff/team/company..

Negative experience: Never ever book from them they are fraud, they sent tickets etc but don’t issue them from office when you go airport they don’t allow you to board. Happened to me this week and not answering calls at all now or refunding! Not worth any stars

Negative experience: Do not trust them and do not pay them in advance if they do clerical mistake they put wrong date please do not pay them they will not change or fix the dates even they will not answer your calls

Negative experience: Booked flights to Turkey with a connecting flight in Istanbul to our final destination.Agency contacted us to say connecting flight was cancelled.Didnt give u s any other options,wife had to contact Turkish Airlines directly for options.When they told us our options,got back in contact with agency * told them what the airline suggested.Their agent then sent us another itinerary with a connecting flight that departed 3 hours before our arrival in Istanbul???.Is this the act of a proffessional company??. They then gave us 3 options ,1 of which was to cancel with full refund.We went for this option,but once we got their reply,they said there is a £50 per person admin charge,for what??? Doing nothing.They didn't not offer us any alternative options,we had to call Turkish Airlines direct for flight options. So now have had enough of these cowboys & have contacted my card people for a full refund.Avoid these people at all costs.About as much use as a chocolate fire guard.But just to reiterate,I don't have any problems with Turkish airlines,they have been very helpful to us in this matter,which is more that can be said about the travel agency

Negative experience: I bought tickets from polani travels,flight sketcher when was my flight feb10,evening20.10was,I went there airport in nepal for boarding pass,but there isn't my name for flight, I contacted by call, by massage by email they didn't respond correctly,I get big trouble in my life cause of this company ,then return back hotel, make again pcr test ,make again locater form ,and this rubbish agency charged more86pound for next day flight,I paid its ,why uk goverment keeps this scam here

Negative experience: Me and my family have been traveling with polani for about 15 years now. But sorry to say in the last month I have had such bad custumer service experience with them their agents say they will call and dissappear and every agent will try his best to take more money out of you. I STRONGLY DO NOT Reccomend them do not WASTE UR TIME WITH THEM. And they dont answer the call .No professionalism I am very dissappointed.

Negative experience: If i had just seen the review before booking the flight I would have never booked it on the first place. Customer service zero, my return flight was cancel. Asked if they could arrange one close to the date but was told no flight where available close to date but as i said it was for 5 passengers they quickly found tickets close to the date. Basically they will it not worth it.

Negative experience: Ridiculously bad experience, hopless customer service. ill educated staff. They dont even deserve a 1 star. NO WONDER their Rating is BAD.

Negative experience: Fishing and extortion If your flight was changed or cancelled that means that the catchers have caught the fish, you are. They will extort an amount about 50 pounds to change your flight despite they have to change it free of charge. Here is your steps if you don't want to pay the redemption: 1. Start charge back in your bank. Mastercard and Visa have rules to return the full amount if the performer fails to fulfill his obligations. The bank will tell you what you have to do. In my case I wrote the claim to catchers and send it them by email and through the technical support form. In the claim I requested a full refund due to a flight rescheduling. I got the re-offer to pay 50 pounds. It's good. Now you do not need to contact these catchers anymore. Resend the reply to your bank. 2. You should not to use your tickets totally or partly. Buy other tickets in another company and have a nice trip. 3. Your bank will cooperate with Visa or Mastercard to return your money back in a few months. 4. Get your full money back. I have got it in three months. Hope it will be helpful to someone.

Negative experience: Absolute scammers Not paying me out on my cancelled flights- I told them by phone that I would like a refunsd and then followed it up with an email. Now they are saying I was a no show. I've used very many travel agents during the pandemic and never had such an issue with refunds They seem to avoid your calls and promiose call backs which never materialise. AVOID AT ALL COSTS

Negative experience: Unhelpful scamming travel company not registered with ABTA. Unprofessional and discourteous, no consistent advice or charges. A scam run family company ripping customers of! Please avoid using unless you want to leave with a distressing experience, changing policies like the weather and unresolved issues.

Negative experience: Booking was fine and Waqas assured me. Help wiith amendment . When I mailed him from abroad he referred me to a lady named rubab who didn't the changed after a struggle first then I went to further amend and asked for a help she did not reply and when I decided to go to Turkish air in Iraq I was charged extortionate in Iraq .threee times more . She replied the day I lost hope in getting reply telling me it cost this much when she could of helped me three days before .she used the excuses of being off . I cced the guy who helped me book and neither helped me in time

Negative experience: Please take my words with heed. AVOID AT ALL COSTS- THEY ARE SCAMMERS I bought tickets using flight catchers via this company (Poland travels) & now they’re saying they have not received payment and that I should call my bank and tell them. They then had the nerve to say that I was scamming them by falsifying that I paid. Now they are very rude and dismissive when asking for a refund. To date £0 refunded. I should have read the other million bad reviews before dealing with them. AVOID AT COSTS.

Negative experience: I would definitely not recommend this company. STAY AWAY FROM THEM. THEY ARE A SCAM. THEY WILL TAKE YOUR MONEY AND WILL NOT REFUND.

Negative experience: I've stupidly just used this company. The travel agent came up as Flightcatchers through Skyscanner. The website looked fine but have just realised I've been scammed. No confirmation of flights but my bank card has been charged which I'm looking to reverse. PLEASE DON'T USE Flightcatchers / Polani!!!

Negative experience: Don't be fooled by the fake 5 star reviews on here. Polani Travel (AKA. Flightcatchers) is a scam operation. They draw you in by undercutting the airlines' own prices by £10, and then make it up on the back end with extortionate and opaque fees, which can run into the hundreds of pounds. In my particular case, I paid £603 for a return flight, used the outbound leg, and then paid them an extra £145 to change the date of the return leg (even though the airline advertised free changes and there was no difference in fare between the original date and new date). My new return flight was then cancelled by the airline and I was offered an open ticket or refund. The open ticket can only departure from the same airport as the cancelled flight, which is absolutely useless because I already paid £590 for a one-way ticket with another airline to get me home. I opted for the refund instead, to which Polani are estimating will be around £95-115. So they are refusing to refund the £145 I paid for the change that never happened, and will only refund a fraction of the amount paid for the ticket. They are unwilling to disclose how much of a fee they are taking from the so-called refund, and the airline are also unwilling to disclose the amount they are refunding to Polani. So to summarize, I have now spent a total of £1338 for a flight that should have cost £603... and they are offering me a refund of approx. £95-115, but I have to accept it before knowing what the exact amount will be!... and it will take several months to process. The advisor at Polani is now unresponsive to emails and phone calls, so I have declined the refund, and I'm taking it up with Trading Standards instead... Not that anybody actually receives a refund from them anyway! Frankly it's unbelievable that these fraudsters are still operating. I advise anyone in the same situation to take it up with the authorities, or they will continue to defraud people of their hard earned money as they have been for the last decade.

Negative experience: Flight Catchers.com - Incredibly poor service all round! Took over 1 month to get a refund with very unprofessional customer service. The company appears to be poorly structured through its leadership and customer service team with no care of the customers it serves. I would strongly recommend this company is avoided.

Negative experience: If there was negative zero i would use it. Scammers absolutely scammers

Negative experience: When Nisar said £100 for a date change and I responded with £35 from Etihad Airways, he abruptly ended the call. Etihad airways also mentioned it should be FREE from the issuing travel agent. They are here for extortion. Keep clear!!!!!

Negative experience: Bloody Rogues!!! Never ever go to these scavengera. Be aware, they also operate under flight catchers name. They dont have set T&Cs and agents change words over phone and even lied about the flights. They tried to scavenge more and more out of your pocke.

Negative experience: there are bunch of thieves, the use illegal way to block you from travel benefits, i reported them to trading standard and i am not going to stop i will continue to report them until i find a way to sue them, when you buy the ticket they give a very small discount the bock you from getting a discount and if you change your ticket they will not downgrade it because they already gave you discount, they don't send your information to the airline so you can not change your ticket from the airline, you can not change your ticket online so you have to call then or email them £50 admin fee + whatever charges they come with the same tick i wanted to change it it was the same price they are asking for £130 to change it, i have got all the email all documents for what they said, they shouldn't be allowed to trade... please report them

Negative experience: SCAMMERS! STAY AWAY! These people are disguise as a travel agent, but if you have to deal with cancellations/refund, then the real show starts. These people robbed my refund issued by the airline. I am still chasing but no one now responds. Don't use these jokers at all. STAY AWAY!

Negative experience: Worst service

Negative experience: Totally rubbish, very poor service ll not recommend to anyone. They ll never answer your call, they are part off Flight catcher.

Negative experience: They are scamming every single person please don't use them. They showing too attractive price but nothing really happens. Please please very careful about this people.

Negative experience: Very poor customer service also known as flightcatchers most of there flights you book end up getting cancelled where there then try to rob you with charging you admin costs such as £50 per ticket for refunds or charge you extra stating that airline has charged you additional charges or flight is more expensive when really the airline does not charge you anything for getting you next available flight or charge you anything oh and also good luck if you need to call them hardly pick up the phone and if you do get through there state they can't help you and someone will be in touch.

Negative experience: Total scam, do not fall for cheap prices.

Negative experience: SCAAMMERS! DO NOT USE THEIR SERVICES!! I wish I had read the reviews earlier. They scammed me into purchasing an attractive flight deal on an airline that wasn't even operating to set location. They then said they had to charge me an admin fee to talk to the AIRLINE. I had spoken to the airline and the airline didn't even have a ticket booked under the reference they provided. Currently in the process of escalating the matter to the regulators, but I urge people not to use their services no matter how attractive the deal.