Corporate Travel Management

Negative experience: This is the company that sold the compulsory covid tests when you came into the country during COVID, and it was shambolic in my experience. It is the company with the contract to manage the migrant barge concentration camp for refugees. It's the rela life "evilcorp" in bed with the UK government

Negative experience: Pathetic & disgraceful company!

Negative experience: Terrible customer service. My business trip has been cut short through no fault of mine so I need to rearrange my flight home. Waited over an hour on the phone but no one picks up, emailed them but received a reply saying they’re snowed under, tweeted but no reply. Basically, I’m stranded hundreds of miles away from home. A total shambles

Negative experience: Never contact them. You will be scammed and your money will not be returned. Email and phone will not be answered. I lost money and time. I do not recommend.

Fantastic experience: I found CTM very efficient and quick to book a hotel. One particular employee (Craig) was very helpful and always came back to my queries straight away.

Negative experience: I paid over 3000 for qurenteen package, and I am told now to pay again despite having proof of this payment to corporate management.They are bunch of day light robbers. I am still trying to proof I paid.

Negative experience: Disgraceful non-existent service. They don't have any phone number and don't reply to emails. So much for selling a great service. Absolute joke of a company. If you are booking group travel, don't use these cowboys.

Negative experience: Very unhelpful

Negative experience: Millions of pounds have been taken illegally due to double charging of bookings. I myself have been chasing this company for nearly a week and received no confirmation regarding a qurantine booking.It seems Thousands of people have been ripped off due to Corporate Travel management and their unprofessional attitude. Seeing is believing. It's been bad and only got worse from the initial booking. After numerous attempts to make a quarantine booking no confirmation received.Had to change flights twice, lost money twice to be told "No quarantine rooms available in London, please rebook your flights!!" No one responded to multiple emails when i requested a family room. Never had such a bad experience before! Avoid CTM. Even the government does not listen to the thousands of complaints.

Negative experience: Appalling service, don't answer calls, or emails. The UK government has granted this company the contract, to deal with this crisis, and the UK government should be held accountable, and refund all those who have had to go through this stressful ordeal.

Negative experience: What a farce, so badly organised its not true and if you get hold of anyone you cant understand a word they say. Been trying to change a booking for 8 days so far. one star is even too much, absolutely pathetic

Negative experience: A prizewinning company that seized the opportunity to profit from COVID. A middleman between travellers and quarantine hotels. An offshore team with an outlier score for intelligence governed by hashed together processes barely able to operate their own body parts. Classic mismanagement of a government contract and a great insight into the company culture and board members. Meanwhile people stranded abroad missing flights at huge cost due to the inability to travel without a booking. If you have the opportunity to work with these greedy malignant clowns for your corporate travel, don’t.

Negative experience: For many months this company was the ONLY provider of PCR tests for travellers to Scotland.They are an utter disgrace.A call centre which appears to function in the middle of a traffic jam. You get cut off at random. They take the micky by saying they'll call back but don't. They don't reply to emails. What's going on? Why are they still there? What are we a Banana Republic? Why do UK citizens tolerate this treatment? At least England gave people a choice. It's outrageous .

Negative experience: If you value your staff you'll chose a system which is usable - not CTM

Negative experience: Horrific ordering system and customer support, a glitch in the ordering system created a duplicate order and I have been waiting 8 weeks for a refund.when you call customer support they put you on hold and then just disconnected the line. Shame the government doesn't provide an alternative because this company are as much use as a chocolate teapot.

Negative experience: Awful! I have never had to deal with such an incompetent company. So frustrating and such bad customer service. I had to book a quarantine hotel for my parents and as I was paying I had to call to verify my details as a "third party" payment in order for the payment to be processed. The first time I called it took 45 minutes for someone to answer the call! The person who answered didn't speak much English and couldn't really understand me so I had to spell everything out using the phonetic alphabet and 5 minutes in the phone line cut out! I called again and this time it took 25 mins for someone to answer. The phone line was awful but at lease this next persons English was a bit better. He put the order through and said he needed to speak to the payment processing team and put me on hold for 30 minutes! Afterwards he said everything was done and I had now verified the payment and it would be processed. After a few days I still hadn't received the confirmation invoice. I called back and was told that as my parents were only flying the following week, they were processing the backlog of customers flying in next next few days and that the payment would be processed early the following week. By the following Tuesday, still nothing so I called back as my parents were flying on the Friday. This time I was told "Due to security reasons we only process payments from third party 48 hours before departure date". On the Thursday still nothing so I called back and they said - oops sorry the payment hasn't gone through due to a "technical error" you need to rebook!! (what the actual!!!). Do you not think that you should contact people to let them know that!! (mind-blowing!) They then rebooked my parents into a hotel arriving in London City Airport (they were flying into Heathrow) and on the wrong day (seriously!) after 90 minutes on the phone to them I lost the will to live and had to hang up. I was eventually able to rebook through the website and got my folks into a hotel at Heathrow arriving on the correct day! I have never had such a stressful and frustrating experience trying to book anything in my life! Awful Customer Service :(

Negative experience: Poor customer service! My boss refund which we applied since June 2021 but until now no feedback from them. We keep on sending email but no response from their side. They said after 10 days then after few weeks, they said wait after 21 days and it's October already but no progress at all. Aside from that it's so hard t contact them. No one is picking up our call.

Negative experience: Worst experience ever. Its a fraud agency! You don't receive your refund and they do not respond to anything.

Negative experience: Worst service and really unfair behaviour for hotel quarantine for red list countries.

Negative experience: Absolutely disgusting service! We cancelled our hotel quarantine at the beginning of the month and are still awaiting our refund. When we call the call centre to follow up, a different story is told to us every time. First it was 10 days for the refund, then all of a sudden 21 days, when we followed up again we were told 28 days. Today we were told that we never sent in a cancellation. The call centre staff are extremely incompetent, when difficult questions are asked, they hang up. Unacceptable! This whole setup seems rather fraudulent.

Negative experience: very poor service got no response got my ticket cancelled 2 times call service does not pick up email does not work absolutely terrible company would not recommend

Negative experience: This is a rubbish company, I wander how they got the licence to manage hotel quarantine, maybe someone from the government envolved in the company. I had a very bad experience with them, they are not refunding the money that they owe us, I tryed to contact them but they are not responding.

Negative experience: I wish, I could give it 0 stars, one of the worst services I have ever used. Unprofessional customer service, hanging up calls constantly or always noise in the background. Shocking

Negative experience: Not helpful. Hotel allocated was clean but the service was not good. Poor communication on the hotel.radisson red heathrow. Operator receiving calls was not communicated...end up missing meals or eating late. Not much chpice of meals too. Curry and masala are the one been served lunch and dinner. And even arranging a cab was impossible. Operator said it was booked but it wasnt that i almost miss my coach. How sad is that paying 2285£ and the service and food is not worth it!!! CTM coomunication lines is a nightmare. Contacted everyday and only on my 9th day managed to get through them...can you call that service???

Negative experience: The wrong settlement occurred on My credit card nevertheless I didn't use this company.

Negative experience: No one answers phone, if they answer cant help with questions, then you are put on hold for long then line is just disconnected.

Negative experience: I booked my missus and 2 daughters a quarantine package. Fiirstly the airline changed the flight time, then I contacted them to amend the hotel booking. I was put on hold for 1 hour and the phone kept getting cut off. Eventually they emailed my missus the new itinery but sent no invoice no. to fill in the passenger locator form. I contacted them again and said she has a flight in 10 hours time and if they can send us the invoice number. The assured me the email will arrive soon. It is now 3 hours to her flight and they still haven't sent it. Why can't they just send the invoice number at the same time as the 1hotel quarantine itinery? It just seems so unprofessional. A terrible company, terrible staff and terrible service.

Negative experience: Disaster, stressful I have been trying for the last week but no response, no answer for my call. Unbelievable and worst service, We have booked ticket as family but we can’t get help to book hotel quarantine. We are still waiting for response. Unacceptable service provided by CTM. Where is BBC ??

Negative experience: Really bad service bad experience of my life so unprofessional omg I don’t understand how uk government can give this hotel quarantine responsibilities to this organisation!!! Same on you for treating people so bad their call centre in India is a big joke it’s like they having a joke workers so clueless… people are losing so much money because of those people sort it out disgusting feel sick of calling them waiting on the line for hours with no help.

Negative experience: 0 star the worst company to deal, I have never had experience like this, it was like talking to 5 years olds. they don't help or they don't know how to use computer. Three days on and off and on the last day niece spent 16 hours on the phone all we wanted was a confirmation and invoice but never got the email and missed the flight . Hope Government is going to pay for missed flight and STRESS for giving the contract these jokers

Negative experience: Worst service we have ever come across. Complete inhuman service. I hope some action will be taken against them at some point in future. All call centres are based in india who have clue what they are doing.

Negative experience: I bought a hotel quarantine package from them and we paid over £2000 for the package. First they changed my hotel booking without my knowledge. When I landed at the airport I was told that my booking is relocated and then I was sent to a 3 star hotel from a 4 star hotel. I was sent to the worst area of London. My hotel room didn’t even have a microwave or a fridge. So I tried to contact the agency. After waiting for an hour on long phone queues, a staff member answered the call. When I explained my problem she simply hung up the call on me and didn’t even respond to my problem. Absolutely rubbish service. A bunch of absolute unprofessionals. I would never recommend their service.

Negative experience: Literally the worst experience I've had travelling to the UK. I've travelled back and forth to the UK at least 20 times and this was by far my worst experience. they're in charge of the quarantine hotel booking God knows how. The govt. shouldn't have handed this responsibility to this unprofessional company. I missed one of my flights for their errors. Now my wife is about to miss one too because of their incompetence. They don't send you any notice as to whether your booking has been confirmed, their employees are the least helpful considering they'll keep you on hold for half an hour AFTER taking your info and then the call will just drop, in which case you'll have to give them all the info from the start again. It really is surprising how a company in one of the world's leading countries is functioning in this poor manner. Shocking poor show.

Negative experience: Absolute joke! This company has been given a multi million £ contract by this government, I wonder why? The service is abysmal, the staff in India don't have a clue that's if you get through to them and can actually hear them without babies or traffic noises in the background. What an absolute joke to think this is the only company that deals with hotel quarantine packages... The government has yet again let the common person down yet again! And this time they charge them extortionate amounts, take the money and don't give a single care about customer service or any level of service! Disgraceful.

Negative experience: I have cancelled my quarentine hotel it's been more than a month I still receive my refund...I feel I'm scammed

Negative experience: The experience I've had dealing with this company is disgusting. My attempts to book accommodation were declined several times and my booking was not processed before the flight and it was cancelled at the last minute the morning before my flight. As a result I had to postpone my flight I am still waiting for confirmation. The call centre is useless and the staff there clearly have no idea what is going on. This has been a wholly disgusting level of service. I would not expect a UK based company to be so useless I sorely hope that there contract is revoked and a more efficient and helpful company is put in charge of UK quarantine. As this company is an utter disgrace and how they were put in charge of organising quarantine is beyond me.

Negative experience: The worst experience of my life !!!!!!

Negative experience: I NEED AN ANSWER!!! Moving country with 2 small kids and have not yet received confirmation of the quarentine booking. Called 10 times already and I´m kept in line forever, the people answering (when they do) end up puting you on hold just to hand up on you. Emails are NEVER answered!!!.... THIS IS THE WORST NIGHTMARE!

Negative experience: My flight is in 9 days and I haven't received my second confirmation e-mail from them yet. I have tried contacting them many times but to no avail. I don't know what to do! If I could give them 0 stars I would

Negative experience: I have emailed them 2nweeks ago and till today to response apart from the automated response

Negative experience: This company are a complete shambles. I have no idea why the Scottish government gave them the contract of being the sole provider of COVID testing for day 2 and return to UK testing. If you want to return the test (£170 worth), you have to fill in a form and they will apparently get back in touch within 10 working days. 3 weeks later and they still haven't been in touch!! Calling their customer service is an awful experience. Call center staff have very poor comprehension, they don't understand what you are talking about so it's impossible to progress your enquiry. I called three times and was disconnected every single time (were they hanging up on me?). Avoid this company at all costs!!!!

Negative experience: I booked an amendement for my Mom on the 23/08/2022 who was due to fly back to the UK on the 28/08/2021 as her flight the week before was cancelled. I phoned back on the Wednesday as we had not received any emails. It turns out the advisor had not logged the amendment. I made approximately 30 to 40 calls to the call center from the time we received the reference number and I was kept being told at the end of the day, the I was always told I'm the next hour and then as the time went closer in the next few minutes. We waited at the airport until we could not board. The amount of times I called was put on hold and phone put down on me numbered over 20. My mom is still stuck in South Africa, they don't give a toss and grossely inept. Who do you blame for this a call center agent earning 50p an hour or the government for awarding this horrible company the contract.

Positive experience: Hard to contact but they fixed my problem after a while.

Negative experience: I had a terrible experience while trying to make a reservation. Their customer service is really poor, I spent up to 12hours calling.

Negative experience: -1 star

Negative experience: THE WORST! Have no option but only them to book and pay for the hotel quarantine. Shame on the Tory government UK on whoever decided to give them this contract. They're absolutely non professional, ridiculous and money heist company. I had a terrible experience in Park Plaza Victoria London. They had to change my rooms twice due to major issues with their rooms and they did apologised to me. All i am looking for is a compensation, the hotel couldn't do anything and advised me to contact CTM. It's been more than a month since i have been emailing and have called more than fifty times. Their receptionists in india have no clue what they are doing. Most of the times when you call them, they pick up and never answer but all you can hear is the traffic noise in the background. Since more than a month now the only thing i have been hearing is that someone will contact me back. And guess what, NO ONE DID.

Negative experience: Could the service really be as bad as the reviews suggest ? ....Yep, it really was....several attempts to get through, followed by a barely audible conversation, clearly from a shed somewhere thousands of miles away, with cell phones ringing and animal noises all louder than the person I was attempting to converse with. Repeating myself several times over and unable to hear the responses....on hold for 25mins just to check a booking, then cut off. Blood-boilingly annoying experience, easily the worst service I`ve ever had the ill-fortune to deal with. Frankly, only a Hellfire missile will sort this out this shambles. Can anybody put me in touch with an Apache gunship in the area ?

Negative experience: Making the initial forced quarantine hotel booking wasn't too bad, although the form could've been clearer. But the real problem lies in if you need to change your booking for any reason. My airline changed my flight and I completed an online form and e-mailed the company but received no reply. I was nearly denied boarding my flight and had to get someone in the UK to call them. They were on the phone for over an hour, they didn't answer the call for at least 30 mins. They eventually sent me an email, an hour before I landed back in the UK. But even then, the airport staff required is not on their confirmation form-so I ended up having to Google post codes for airport staff. DISMAL service. Particularly when one has no choice but is forced to use them.

Negative experience: I am a student who will be traveling alone for the first time, and I'm quite terrified about my quarantine. I purchased it a while back, and called a week before my flight to confirm my quarantine booking, and they hung up the phone three times. I had to pay a lot of money to call because I'm calling from my home country, only to be hung up on as soon as I mentioned my situation.

Negative experience: Rang in excess of 6 times to be hung up on every time. call centre staff are completely inaudible children screaming and crying in background of call If I could leave a minus star I would, its a complete disgrace that we have to use a company like this just to re enter the country.

Negative experience: I arrived yesterday morning (August 19, 2021) to London hoping to find my prebooked, prepaid covid test kit in my mail box, but it wasn't there. I called the number provided but got a very unprofessional lady with a child crying in the background who was on a completely unintelligible line. I could not hear a word of what she was saying. Seems like she was working from home. She did not attempt to adjust her phone or try to call me again. I hung up. In the afternoon, Royal Mail sends me a message saying the my kit has been delivered. But it wasn't. I checked with Royal Mail the next morning, i.e. today, as well as with NHS, and both say I should go back to ctm. I just called ctm, around 9:10am, twice, but no one answers. Extremely unprofessional.

Negative experience: Requested a refund of £2400 for payment on a quarantine hotel, despite being exempt from quarantine and never received the refund or used the hotel!!! Court action taken to get my money back.

Negative experience: Why?

Negative experience: Very very poor customer service agent not even try to help you or give you advice about the service.

Negative experience: All the 'qualities' that a incompetently run business must have. no accountability, absolute grabage quality of service, no feedbacks taken from customers, exorbitant prices

Negative experience: Used for a COVID test on return home from Europe. Unhelpful after we made and paid for our booking and the certificate provided was not fit for the purpose of clearing immigration.

Negative experience: If you are reading this, you are likely about to undergo CTM's "Managed Quarantine Package". All I can say is, good luck. 1. The Food You may wonder why I am beginning this review with the food. Simply put, it is absolutely terrible. When you check in to the hotel, you will be given a deceptively nice sounding menu. You can tick what you want for the week (although you are lucky to get what you requested), but the options are extremely limited. e.g., there is a particularly putrid pasta on Wednesdays. I would like to avoid that, but the only other option is the same pasta... but vegetarian. Whoopee. Breakfast is practically identical every day. Usually it is cold when it arrives. It is consistently bland. You will receive a hash brown, bacon, scrambled eggs, a small bun, a croissant / waffle, milk, and a small plastic container holding cheap cereal. Eating the same thing for breakfast every single day for 10 days straight is DEPRESSSING. Especially when it's so bland the scrambled eggs literally do not have a taste. I do not think they even put salt into them, let alone seasoning. Lunch, believe it or not, tends to be worse, with dinner following a similar suit. On the plus side, it is not identical every day like the breakfast. On the down side, it is almost always bland, dry, or has an awry taste. For £250 a night it is absolutely astonishing how bad the food is. Pray tell, why can't the hotel provide their normal food offerings? Simply put: people staying at these hotels do not have a choice. The hotels can cut as many corners as they like because quarantine is mandatory and complaining will get you nowhere. I would rather eat prison food or £1 microwave meals from Iceland. I would say I have enjoyed one of the thirty meals I have been given. I have skipped almost a third because they were almost inedible, and typically I leave half of meal uneaten otherwise. I am not a picky eater and I hate wasting food, but so many of the options cannot be eaten. Advice: stock up on easy to prepare snacks / meals beforehand, or be prepared to order from Uber Eats A LOT. 2. The Room Unremarkable, yet below expectations. The basics are there - a TV (with questionable signal), a desk, a bed, a sofa, and a bathroom. These hotels are all designed for one night stays amidst travelling. They are not designed for 10 days of pure quarantine. These rooms do not come remotely close to what you would expect from a £250 a night room. The window cannot even be opened. Why? I would like some fresh air and to be able to look outside. Are they scared I am going to escape via a 25ft drop? At least then I could break my legs and get hospital food. Amenities? Lacking. Basics such are not provided and must be requested from the reception. Summary: underwhelming and a ripoff. 3. The Service Again, unremarkable. I had a few issues with it. For example, the quarantine bus couldn't locate the hotel. I landed at 8.30PM and did not get to my room until close to midnight (after 20+ hours of travelling mind you). I had random people knocking on my door at 11PM to give me ice (which I did not request), and I had to retake my 2nd PCR test due to being misinformed about the registration procedures (hopefully I won't be charged for that, who knows?). The hotel staff are generally friendly and willing to help, but I must say my welcome to the hotel felt unprofessional and jarring. 4. Conclusion Before travelling, I thought all the negative reviews were exaggerations. They are not. Believe every word you read, for they are true. At £250 a night (£2,250 total!) EVERYTHING should be improved. The food, the room, and the service. CTM are quite simply exploiting repatriates. The hotel feels more akin to a prison than anything, and I have to say I am highly disappointed. I have seen quarantine hotels in other countries such as Sri Lanka. Outstanding food, beautiful views, fantastic service, comfortable rooms - for a QUARTER of the price. There is no excuse. CTM's "Managed Quarantine Package" is ABYSMAL. Shame on you.

Negative experience: Called them regarding changing my UK hotel quarantine booking. Wish I could leave a 0 rating for this because this is clearly not what you call customer service. Absolute pathetic service with barely any staff members able to speak English. This is what gets you when you outsource your functions to India. Never experienced anything like this before and extremely shameful after paying almost £2000. Called them a few times and same experience Can hear people in the background watching tv and playing games and just making fun of the callers in Hindi!!

Negative experience: Absolutely disgraceful customer service!!! So unprofessional, they can barely communicate and don't have any answers, lines are very poor, so cab barely hear anything most the time, completely incompetent and rude, unsure about anything! Call waiting times are very long and I tried to speak to a few "advisors" and noone helped or knew anything and all sending you off! They keep repeating the same information over and over and don't listen which makes it very frustrating and I am pretty sure that my money is now lost. Absolute joke, I dont think I have ever came across such horrible customer service! One star is way too much!!!

Negative experience: Giving these guys 1 star is a massive compliment. How these guys have the audacity to say they provide any sort of "customer service" is beyond belief. £1750 paid and the food they provide is something you wouldn't feed to your worst enemy. I will be going to the Ombudsman and making sure i get some sort of refund for the disgraceful treatment!!!!

Negative experience: Hi, i bought in March 2021 a Covid test for 210£!!!! I never receive it at my correct adress and no respond on my e-mail. I asked them to send me back the product and I'm afraid i will never see my refund. Worst experience!!!!

Negative experience: Been calling the covid quarantine number and always ending up with someone who cant speak english, and calls keep being hung up. What a joke this government and CTM are!!!.

Negative experience: The call centre is terrible. Constant feedback on the call, long wait times. Extremely slow email confirmations.

Fantastic experience: Sujay K Somnath from CTM did a good service for me. I felt confident and comfortable later on. Thanks to him for his rapid response.

Negative experience: They are managing the UK red list hotel quarantine and are absolutely useless... have no idea what they are doing

Negative experience: Stole 88 pounds from me for a covit test kit. The booking ref number was invalid and the phone numbers of CTM are not helpful at all. Scotland next time try to find a company that won't scam their citizens. DO NOT ORDER TEST KITS FROM THESE THIEFS!!!

Positive experience: Hi Sujay K Somanath, I have booked a flight on 21st July to UK for my wife, I have gave the details to CTM team that the flight arrives at 11am, after that you book a hotel quarantine according to the date and time of arrival we provide to you But unfortunately, hotel ( radisson blu heathrow) is asking us to pay extra £50 pounds as she arrived at 1pm which early then their check-in time which is at 3pm and this is totally unfair. As per the info we provide you booked the hotel quarantine and how come they ask us money extra money. Could you please help me with this? Thanks Kranthi Meka

Fantastic experience: Anthony Johnson !! - Finally Glad to send one positive Review. He was a good listener and he tried his best to answer the query wisely. It was his first day and did took all the feedback and promised to work with positivity and improve the negative review posted before. Keep it up.

Negative experience: SCAM Not responsive at all.

Negative experience: Called three times, no response after answering the call all I can hear is songs and chatting in the background. Tired of calling them! We do not deserve this after paying hefty amount on Quarantine pack and spending out time and money just for a request. Wish there is a system to launch a complaint.

Positive experience: whilst this company have a mammoth task of uk hotel management and covid tests, the people I have dealt with were generally rude when assisting, not a negative but some re-training is needed

Negative experience: What a shambles. £2000 and I get service to someone getting paid with potatoes. (Service I did not receive as most of them were busy playing games/sleeping). Scam of a government contract. An actual joke.

Negative experience: Someone should report these people and fast, what kind off nonsense is this can't pick up the phone or give straight forward answers to people who are travelling

Negative experience: I can’t even express into words how HORRIBLE this service is. It’s not far from torture, they’re highly inconsiderate. As a family, they placed us in FOUR different hotels and trying to get into contact with this ridicule of a “service” is highly impossible. Placed on hold for up to 4 hours, and then not receiving the adequate response from the hotel, an actual embarrassment on their side. The actual hotels are so poor, food portions are small, tasteless and not eatable in any form but what can you do when you’re placed in jail for 10 days? When asking the hotel for items you require, to bare in mind you should expect a few hours delay as their service is extremely slow. Furthermore, like prisoners only being allowed a mere 15 minute walk where security are rude. The price they charge for this service is utterly shocking as they do not even provide a suitable experience, and this is not just for me it is for everyone who has been placed in these hotels by CTM. Truly a traumatic, appalling and disappointing experience for all who have to face this, really expected better.

Negative experience: Totally unhelpful with any after sales support. Treating human beings without any respect.making money with Uk quarantine bookings and then just leave the client high and dry.

Negative experience: Appalling company who are incompetent to the point of fraudulent, and hide behind Indian call centres like thieves. Avoid at all costs unless you are a lawyer. Shame on the UK for accrediting them

Negative experience: After calling the company's reps in Bangalore on 5 different occasion (each call lasting for 40 minute pus), I still haven't received my confirmation for hotels. on one call, I could hear the guy playing video games in the background. I don't know if they are being paid by the minute or not, but certainly seems it plays in their favour to keep the service poor so that they can get people to keep calling back so that they can get paid. WELL DONE UK, on hiring the MOST incompetent service provider on the face of the earth. If the pandemic wasn't stressful enough for everyone you had to hire a company that makes life that much more difficult when coming back to the country where I live! BRAVO

Negative experience: So I asked CTM to update me on the following as I am staying at the Hampton by Hilton Edinburgh. The food is slowly getting worse as my stay continues. Here are rhe highlights Please can you advise me on something. I've paid £1750 for my quarantine stay yet the standard of food provided to me at the Hampton Hilton is drastically different to that of the Double tree Hilton which is just across the road. No fridge in room and even when I get a small in car fridge it doesnt work and only a limited number so not able to get a new one but fridges in other hotels.... Only water and juice box given if I happen to want a can ot fizzy drinks its 3 times the price and I have to pay on top? This is a shocking system of garnering money from people who just want to get home. 2 days I've had to order food in so far. Thats not including the breakfast porridge pots family members dropped as breakfast is a cheese croissant.... Very disappointed at this company for being so poor at having some sort of standards whereby all passengers regardless of hotels are treated equally.

Negative experience: Absolute shambles. Doesn't even deserve 1 star. How this is still a business I will never know!!!

Negative experience: They don't even deserve a rating. How can someone run a company in 2021?

Negative experience: The most poor performance service provider I have dealt with ever

Negative experience: By phone it is the worst. You can never reach them and when you do the line cuts off.

Positive experience: Staff are friendly except that indian in hilton terminal, but v expensive , no one replay to email or phone

Negative experience: Very unprofessional customer service. I have cancelled my booking a month ago and when ever I call them they say you will get an email today of refund confirmation it’s been a month now. A big liars ever. I am mental health patient as well and they have made me more un well of calling them 10 days a day and don’t even answer the call even in 1 hour or two. Stupid people

Negative experience: We are the family of 3 with 5 year old and have been assigned to a boxy room in a hotel near to LHR airport. No balcony, just one window with limited ventilation. Based on the amount which was charged I thought I will be getting better room with enough space for three people to move around for 10 days. Thats the reason I had brought my family but it was a mistake. I tried to get my hotel changed my calling multiple times but their agents are lier and they do not respond to emails...This is worst service in a hotel I have got after paying so much of money. It seems its a grand scheme to recover hotel industry from covid lows...

Negative experience: Absolutely poor!!!

Negative experience: I waited 4 hours to get through to someone worst company ever to exist not professional

Negative experience: Worst customer services from CTM, I wanted to book a family room through CTM and they booked me tow separate room for my family. So when we try call CTM no one will pick up the phone if they do manage to pickup the phone that say let me check and put you on hold for 20 Mon and the the phone cuts off this happen to me 3 time so I know that they are dealing with all the complaints and other queries but at least just say something that we can plane some thing else.

Negative experience: The most disgusting and ghastly service i have ever , ever experienced in my life . Completely unprofessional bunch of incompetent people i have seen in my life . Is this the high standards that you hold absolutely disappointed. Numerous calss and emails to people who cannot even speak or write proficiently. Disgusting. Work on your customers service . Will be complaining to the government against corporate travel management . Will be also giving all the evidence i collected to watchdog and various media outlet.

Negative experience: I've emailed them so many times and no response at all I requested a refund on my quarantine booking but no confirmation So pathetic and useless

Negative experience: Absolutely shocking service by the call centre! They don't answer and when they do, you are told lies. They are not concerned if you are going to miss a flight due to their poor and slow service. Very poor and rude staff in India, who you can hardly hear. This contract should be taken off CTM ASAP to save people from further stress and costs during this pandemic.

Negative experience: I have booked a total of 4 different flights since beginning of May, CTM does not respond. I have been calling ridiculous amount of times. I have missed my flight before due to not receiving an invoice number, i need to leave for airport in a few hours and there is no response from CTM. When the call gets answered you can hear people talking or kids playing but no decency for someone to say "Hello" back. I have missed my flight already and most likely miss it again. Disgraceful!

Negative experience: Wish I could give 0 stars. A group of unprofessional, lying, incapable people just trying to make money from the pandemic. The only customer service call centre is somewhere is west Asia with people picking up your call in most unprofessional way I have ever witnessed .. took 3 days and likely 15 calls per day to correct something as simple as departure and arrival dates ... flying tomorrow and still not fixed. As if traveling is not stressful enough already in such conditions .. I will have to now pay for the same service from someone else since I simply can’t risk getting in trouble at border due to their incompetence.. awful .. hate these people ..

Negative experience: Genuinely one of if not the most unprofessional bunch of people I've dealt with. Asked a few basic questions regarding a booking I made for a 10 day Quarantine booking each agent I spoke to didn't speak a lick of English, I kept on being fobbed off to other departments who wouldn't pick up and when did weren't particularly interested. It's a shame CTM are in charge of the hotel bookings, actually pray they go under as a company, one big ponzi scheme.

Negative experience: Hotel and security staff very pleasant to deal with.. However for a quarantine hotel how can G4s supply non vaccinated Security staff is beyond belief. Food offerings come in non secured packaging so you will never no if it has been tampered with and comes from offsite food production company.. rooms are ok dorsett Shepard’s Bush

Negative experience: CTM have been appointed by the UK govt to oversee hotel quarantine for those arriving from Red list countries however the way CTM are treating travellers is dispicable. I and my wife arrived in the UK from Pakistan at 6:38am on 31/05/21. We first waited in a queue with no social distancing at all for passport control and only being offered a can of water near yhe end of the huge queue. After passport control we then had to wait a further hour for a coach to take us to our hotel. When we finally got on the coach at 11am, we found that the coach was taking people to multiple hotels rather than a single hotel and therefore the coach stopped at 5 different hotels for around 20 minutes each time before getting to our hotel at 4pm. Over this 5 hour trip, nobody was offered any food and the last time we had eaten was breakfast on the plane at 5am. When we finally arrived at out hotel, Copthorne Hotel, London, Gatwick, we asked for food as we were now starving but this was initially refused as we were told we had missed the lunch time slot but eventually were offered sandwiches. We are entitled to walks while in quarantine but we have been met with rudeness from security staff and their management when asking to go for walks. The food provided at the hotel is inedible and insufficiant. Being Muslim, we are only abel to eat halal meat but the only halal option on offer is Chicken and of the chicken dishes provided, they all basically consist of boiled chicken with no flavour at all. For example i had ordered peri-peri chicken salad and expected to receive a peice of grilled chicken with peri-peri seasoning but what I actually got was a small piece of boiled chicken in a bit of sauce which didn't even have any a flavour. We, like others staying at the hotel have resorted to ordering very expensive take-aways because the food is so unbareable. To sum up: Horrid service Rude staff Bad food Not worth anywhere near what the government is charging for hotel quarantine. Would give a 0 rating if I could

Negative experience: I tried changing the date for the hotel quarantine. Filled in the form and received nothing back in a week. Tried calling was hung up on 4 times by their call agents and finally got someone who would talk to me but no email confirmation. For the shocking amount you pay you would think you would get some decent service. It's disgusting. They are just making money off of people during a pandemic and don't care at all. Disgusting.

Negative experience: I was abroad so I had to be put in a quarantine hotel landed at Heathrow Airport was chucked to Gatwick Airport very unprofessional service took 5and half hours to get luggage and be sent to gatwick would never use this service nor recommend it been ringing ctm just been given the runaround I will hold CTM responsible for these mis haps the hotel is another story if ctm could not cater for the quarantine hotels then they should not have taken this responsibility and upsetting their customers the hotel is no way worth £240 pounds a night I have definitely been mugged by ctm for providing this hotel I will be contacting my local MP aswell and and il be complaining to courtyard marriot Hotel very bad experience this whole process is a money making scam

Negative experience: This has to be one of the worst possible companies in the world. How they managed to get the hotel quarantine contract is a mystery. The staff that deal with customer requests are probably the worst you would ever encounter. If you drop them an email do not expect any courtesies. The whole hotel booking system and the way hotels are alloted is shambolic. The transportation from airport to Hotels is pathetic. Some of the hotels are even worse. Overall one of the worst companies you have to deal with. Best avoided.

Negative experience: The worst service, they can't even answer the phones or reply to an email to amend a quarantine booking. Unbelievable that this is the service the UK has allowed to run the quarantine bookings.