lastminute.com

Negative experience: Do yourself a favour and never use this company, i got scammed with 2806£ and after that they never come back to me. I went to Rio and the hotel i book was absolutely disgusting ( mold inside, dirty bedding and also the mattress was very dirty) i call them to exchange or find an alternative and they just ignored me.

Negative experience: will never use this company again. I booked flights to Vietnam to fly on February 12th. I recently fractured my ankle and am wearing a surgical boot. As I had a pulmonary embolism after flying back from Mexico in 1998 with a broken leg ive beenprescribed anticoagulants. I'm unwilling to take a chance of flying until the boot comes off. So I'd like to change the flight dates I have tried contacting Last Minute. None of their phone lines work. I have tried changing the dates online only to be repeatedly informed the dates are unavailable. Even though they are offering the dates on their sight. My advice, deal directly with the airline. At least if you have a problem, you can discuss it with someone. Last minute iust want to take your money and offer no after sales support.

Negative experience: FRAUDULENT COMPANY. I booked my flights and the booking was stated as ‘pending’ despite my card being charged. The booking was then updated to ‘confirmed’ a few hours later, then just 72 hours before my flight the booking was cancelled with no explanation. AVOID AT ALL COSTS. SCAM COMPANY SHOULD BE SHUT DOWN BY GOVERNMENT.

Negative experience: I booked flights and car rental through lastminute.com. The flights were as advertised, but the car rental proved to be inadquate (no booth, no signs, miles from the airport etc.) I cancelled and was told by the rental company that my refund would need to come from lastminute.com. Of course lastminute.com passed the buck to the rental company. The lesson? Do not buy bundled packages from these big-name tour providers. They are useless middlemen. Far better to make bookings direct with the companies yourself. Else you just get passed from pillar to post...

Negative experience: DO NOT BOOK WITH THEM!!! This company seems to be in liquidation and they scam your money! They don’t refund even when the airline sends a full refund :(

Negative experience: I booked two rooms at Saja Al Madinah through Lastminute.com, trusting the 4-star rating and excellent reviews on their site. Shortly after booking, I decided to check reviews elsewhere, including TripAdvisor, which shows the hotel having a 3-star rating, and was concerned by multiple recent reviews with reports of mold, cigarette smoke, and poor cleanliness in the majority of recent reviews. As I was traveling with a 3-year-old child and a pregnant family member with epilepsy, the conditions were simply unacceptable for us. I wanted to see if I had the option to cancel, given the significant disparity in reviews and concerns about the hotel’s suitability for an individual with epilepsy. I contacted Lastminute’s live chat and spoke with Xhesika, who instructed me to reach out to the hotel directly. She explained that if the hotel agreed to a free-of-charge cancellation, Lastminute would then forward the case to customer care for a full refund. I followed this instruction and spoke to Rahat Mahmood from the Saja Al Madinah hotel booking team, who kindly confirmed they would cancel the reservation free of charge due to our medical concerns. I forwarded this confirmation to Lastminute’s customer care team as advised. Lastminute's response was vague, only acknowledging the hotel’s approval of a cancellation. Before proceeding, I asked them to confirm a full refund, and if they couldn't provide one, I wanted the bookings to remain intact, as we still needed a place to stay and would rather stay in an unclean hotel than cancel the holiday entirely. Instead, Lastminute canceled our booking without any refund and even suggested I make a claim with my travel insurance. As I had travel insurance, I contacted them regarding this case. They stated that they do not cover this but mentioned that Lastminute’s actions were completely unethical. I was confused, as I only followed what Xhesika stated on the live chat, and requested that they stop the cancellation since I couldn’t afford to lose the money already spent on both rooms. I found their call center number (which I don’t understand why they don’t provide on their website) and managed to speak to a representative, who disconnected the call on us. An hour later, I tried again and got in contact with Bora in their Albania call center, who assured me she would stop the cancellation. Following the conversation with Bora, I received an email from Lastminute stating the cancellation had been stopped and both bookings were still confirmed. Throughout this ordeal, I stayed in contact with the hotel staff, who later confirmed that Lastminute had already canceled the reservation, despite Lastminute repeatedly assuring me that the booking was still valid. I contacted Lastminute, and their response was to assure me again that the booking remained active. I now have no faith in Lastminute to tell the truth and am not willing to risk arriving at the hotel only to find our booking canceled. The stress, back-and-forth communication, and contradicting information from Lastminute made the whole experience incredibly frustrating and exhausting. Ultimately, we were forced to cancel our holiday, as we couldn’t afford to book another hotel at the last minute. All we did was follow the advice from Lastminute's customer service, only to be passed from one department to another and misled throughout the process. I’ve retained all chat logs with both the hotel and Lastminute and plan to take further action. I would strongly advise others to avoid booking with Lastminute.com due to their lack of accountability and dishonest practices.

Negative experience: This company still 100£ from me I booked flight and hotel for my father when I paid money they changed the name of passager when I call them why and help me to change name the charge me 100£ don’t use this company is scam trust me

Negative experience: I don't often give a bad review, but this company deserves this 100%. We booked a combined city trip (flight and B&B) to Budapest. The B&B had a shared bathroom and toilet and living room. Due to its central location, we consciously chose this. When we arrived in the evening, someone was sleeping in the shared living room, which really bothered us. Mold on the kitchen counter, an unreliable socket in our room, coax cables hanging from the ceiling, an extremely dirty bathroom, and a toilet that was almost loose and wobbled dangerously back and forth. We only spent 1 night there because we had no choice and then searched for another hotel. Upon return, I sent the organization photos, and they responded 7 days later to the complaint. I would have found it fair if they had been willing to partially refund the hotel costs. They offered to give a €30 voucher for a future booking. I politely declined and indicated that I would rather not receive anything but that I would leave a review so that people know what kind of organization this is.

Negative experience: ZIRO STAR airline accepted the refund of 270 Euros and issued a refund receipt. However, Lastminute is refusing to return my money. When you call them for an explanation, they hang up the phone, and despite sending multiple emails, there has been no response. This feels like a scam, and everyone should stay away from this company. You will never get your refund from them, even if the airline has approved it.

Negative experience: Should be illegal to operate a business like this. A borderline scam. Impossible to work with, any attempt at talking to a human on the phone results in a 5 minute long AI labyrinth you have to carefully navigate through. Save yourself the trouble and pay a little more to avoid hours of headache.

Negative experience: Avoid at all cost, got scammed by them , they while not refunded the payment and they newer reserve my flight, when the anti fraud while do something about them ?

Negative experience: Awful! Awful awful awful! Absolutely refusal to even listen to my complaint. Won’t be using these again

Negative experience: Thieves! Avoid!!!! They took my money and didn't bother to book my hotel, and they're surprised that I'm asking for a refund for plane tickets for a flight that won't take place due to their mistake! Just theft, nothing more!! If I could give a negative rating, I would do it without hesitation.

Negative experience: BRAVOFLY, its subsidiary charges FULLY FLEX insurance at the VERY LAST MINUTE of the purchase, asking you to confirm it. you do not realise that you have purchased the insurance until you receive relevant confirmation. They then refuse to refund you, despite their relevant T&Cs. AVOID USING THEM AT ALL COSTS.

Negative experience: Avoid at all cost. Very unfavorable hidden terms, which borderlines to scamming. Customer service near impossible to reach

Negative experience: I have never given a 1-star rating before, but this company has achieved it. I booked tickets through them for Wizzair. Adding luggage was not possible, I tried 4 times, but they kept saying it wasn't possible and referred me to Wizzair, who rightly referred me back to the booking office. Checking in was also not possible, which meant I had to pay an extra 5x45 euros at the airport. In the future, I will book directly for a few dozen more euros.

Negative experience: I would like to warn all future customers to carefully check what they are deciding on. In this case, let my mistakes serve as a lesson for someone. I wanted to surprise my wife for her birthday by taking her on vacation; everything was confirmed, flights booked, the chosen hotel with all the attractions. Unfortunately, an unforeseen accident prevented us from departing. Within 24 hours I did requested the trip to be canceled, but to my surprise, out of the 2600€ paid, I only received a refund of 1000€ because I won’t get money back for the flights - everything was written in tiny print, which I suggest everyone reads a hundred times. Attempts to contact them by phone or email were futile. What’s even worse is that the refund process is not handled by the agency itself but by an external company hired by the agency. I will never purchase a trip from here again.

Negative experience: If I could give -1 star I would. This is a scam company. They never give you refund, there is no contact on them except around chat bot. They didn’t not book my flight ticket and now refusing to refund me. Avoid at all cost!

Negative experience: A cancelled flight has resulted in a partial refund due to "handling fees", whatever that is, so therefore we decided to get our refund in credit, which isn't much help as it has taken weeks to get it sorted. I am still waiting on it... now told yet again "your refund should be ready in a few days". So we cannot even book our replacement flights yet as we are (yet again), waiting on LastMinute. The flights have now doubled in price. Absolutely disgusting business practises. Don't know how the people running this business live with themselves. They simply don't care. Stay well away from LastMinute. I have used them a few times in the past and I absolutely won't be again due to this experience.

Negative experience: Never book anything through them!!!! my flight got canceled, i was randomly rebooked on another day by the airline and had to call the airline myself to tell them to cancel my flight as I wanted the money back I then had to chase last minute several times to get a confirmation of the cancellation and then they send me a link to decide whether i want my money back in cash (but -35€ for their services, whatever this should be because i had to chase them for things) or as a voucher Never book flights through a first party like last minute but do it directly through the airlines!!!

Negative experience: AVOID THEM. Overcharged for nothing and then try and blame someone else. WONT BE USING THEM EVER AGAIN GO DIRECT

Negative experience: Unable to get a refund for a bereavement. I tried to get a refund due to a bereavement, as per the policy when I spoke to an advisor on chat I need to provide a death certificate - understandable, and an additional document of both deceased and travelling party names on. This is implying that only a parent/child which can provide a birth certificate are eligible for a refund. There are deaths that are equivalent to a death of a family member and have the same impact, but could not fall into that document. My holiday is at the end oF the month, it’s not a last minute request so I am really disappointed in the company for the policy. My partner called the next day to see if there were any other documents we could provide with the death certificate and we have found out they have automatically cancelled it and we are yet to hear about a refund. It was a lot of money to just cancel, as we may have looked for other people to go in our place. We will be making a formal complaint with the company. After this experience I would not be using them again.

Negative experience: TOTALLY BAD CUSTOMER SERVICE, SCAM COMPANY!!!

Negative experience: Worst company to book with! They encourage flexi so you can make changes then charge commission when you use the services. On top of the £145 paid for flexi services, last minute did not refund my baggage purchase, then when in the same call to cancel flight as I needed to change the date, they took another £41 commission for services I already paid for. They did not disclose that they would charge again. No help from customer service. Ignore my request for a transcript of the call. They are crooks! They will not reply as they are aware that during a booking terms and conditions should be disclosed. They refuse to reply to my email request for the transcript as it will prove their dishonestly. Would never recommend. DO NOT BOOK WITH THEM! Date of experience: 14 December 2023

Negative experience: bunch of thieves don't use it

Negative experience: This company will steal your money. Do not book, they are thieves. Stole my money at my most difficult time of my life.

Negative experience: This company does not deserve one star. Really wish I checked the reviews before booking with this AWFUL company. They should be shut down. Customer service is terrible. None seems to have any control over what needs to be done. I will tell everyone i know to avoid this company like the plague. Awful awful awful.

Negative experience: After-sales service is completely useless and incompetent

Negative experience: If I could I would definetely give 0 stars as they deserved it. Uninstalled the lastminute and bravofly app from my phone and would never use them again.

Negative experience: The Worst travel agency ever. Refused to refund my deposit, eventually I got nothing for £250. No flights no hotels!

Negative experience: Don't book through this company at all.

Negative experience: We booked our holiday through them, the booked us a hotel in Antalya with a local agency which they scammed us when we got to the hotel there was not a 5 stars hotel, far away from 5 starts, rooms are small the bathroom very small, the room was very basic, the Wi-Fi was not included, we had to pay to get the internet otherwise the hotel policy was the internet is free in lobby area only, it must be a joke, stick in lobby for internet in a five stars holiday, not reliable, don’t book through them.

Negative experience: I usually dont write reviews, but Im very upset with this company. They are very clearly a SCAM and I dont know how they are still around. They have not refunded my money. There are no places to call or get in touch with the customer service. The phone number they have on the website does not work. They have no email. They only respond when you offer some type of money, or else you are completely ignored. Stay away folks. :/

Negative experience: Honestly horrible experience all around. Haven't experienced anything fraudulent per se, but it's very close to it. They add rediculous charges to your bookings wherever they can, and when you do make a booking it all feels very shady. Avoid this company and don't be tempted by the low prices.

Negative experience: You can't even enter refunds as a coupon code when paying! Never again!

Negative experience: AVOID THIS COMPANY AT ALL COSTS!!! AVOID THIS COMPANY AT ALL COSTS!!! One star is too good for this company. Booked return flights with Last Minute for around £320 for two, return flight was cancelled, by the airline, so had to book another return flight for two at £327 one way, just to come back. Have just been emailed to confirm my refund which is £80, I could not believe it so contacted LM, which had to be live chat as you can’t contact them, the explanation is “ they charge £35 per person to handle the refund” I am still speechless, they charge you their commission to book the flight then charge you again if something goes wrong. Quote from live chat Agent (26/09/2023 20:25:48) : “The refund amount depends on the airline only. In this reservation you do not have an insurance to protect you from our handling fee so from the amount sent from the airline we have deducted our handline fee of 35.00GBP per passenger and the other amount has already been refunded to your account.” I cannot stress enough AVOID THIS COMPANY AT ALL COSTS!!

Negative experience: Never use this company, it’s a scam. They pretend to sell tickets with a lower price, cancel your flight just before the flight and then make you buy the flight for double the price. They did this with 2 flights to me, so it’s no mistake!

Negative experience: The perfect scam.. Worst company ever ! I booked a trip in Greece through the Lastminute website, the stay was a nightmare. Hotel wasn’t as described on the web, everything was really aweful for a 4 stars hotel… I reached out to the customer care. They offered us a 75€ voucher for the 1300€ trip. Seriously ? You’re taking us for fools ! And when I said it wasn’t enough, you just closed my ticket and answered as I don’t want refund the case is closed. TRUST ME IT’S NOT !! You advertise on your suppliers quality and the fact that you’re here for us is case of problem. THEN BE UP TO THIS !!

Negative experience: Worst travel company I’ve ever dealt with!!! Nightmare would be an understatement. Customer service is awful. I’ve had agents shouting down the phone after I cancelled a package holiday which did not explicitly state that flights were non refundable, nor the deposit as per their terms and conditions which is a lie. I paid hundreds more to secure free cancellation which they later claim is only for the hotel. Then you get screwed over the minute you change any part of the booking. Fortunately I had a positive outcome after my credit card company reviewed my case and their T&C’s and refunded me as the defence was supported. This was the most stressful experience I’ve ever had booking a holiday. They are scammers and I really hope they go out of business ASAP as they’re making potential holidaymakers need the holiday after booking with them more than they needed it to begin with! Steer clear they have an awful rep for being money grabbing thieves and that is what they are 100%

Negative experience: Terrible company. I bought a full flex ticket, which should mean that lastminute covers the cost if I need to change flights. I asked to change a flight they had booked with Ryanair. They then told me that I had to change the flight myself and pay Ryanair their fee to do so. I asked lastminute for a refund for the full flex ticket since they didn't fulfill their commitment to cover the cost of changing flights. They refused. I ended up having to more or less pay for another ticket. So the money I spent buying tickets with lastminute was wasted.

Negative experience: I would never deal with this outfit again. They couldn't fulfill the holiday criteria I had booked and they played all sorts of games to try and get out of refunding me the deposit I paid. It took 8 months to get my money back. After processing a claim in the small claims court, they came to the table and refunded my money but still denied any wrong doing. The staff are appalling in their Albanian Call Centre and will not cooperate. They should be investigated for their conduct. I've always been relaxed about booking a holiday and other than this incident I've never had any problems in 35 years. Since this incident, I would be vigilant when dealing with online travel companies and it is worth paying the extra to deal with a company who you can trust and have a good track record. Booking a holiday should be black and white but this company use their contract to try and turn things in their favour. If you have any problems, I would strongly advise you to go to the small claims court without hesitation, providing you are within your statutory rights. Don't be daunted by a big corporation who are a complete bunch of cowboys. The law is on your side. It is evident from reviews on this site and other sites, many people are experiencing the same issues. It doesn't get much worse and the regulators in the travel industry need to seriously investigate this company. I just don't know how they are still in business. I would give this firm no stars but one star is required to post your feeback. Glyn

Negative experience: Terrible company, don’t know how they are still operating.

Fantastic experience: Very nice

Negative experience: I have the same experience as everyone else here. Booked fight tickets 2 days ago. The booking is not confirmed. The payment is still pending. Unsure if the tickets will be issued or cancelled. There is no phone number to contact Last Minute. Tried to contact Last Minute on their website. The chat bot refers me to my online account. The online account only tells me the booking is pending and I cannot make changes. In the end, I don't know if I will get a ticket for my flights or not. Based on everyone else's experience here, I guess I will never receive the tickets.

Negative experience: Never buy youre ticket here, i had to buy complete new ticket because off fault name, KLM told me Lastminute have to change this, and they never did. I lost more then 800euros because of this.

Negative experience: This company is a scam. How are they still operating??!!! I only have a small issue, but it majorly upset and frustrated me. I booked a return flight to Faro, Portugal. For what ever reason, Lastminutes booking platform would not allow me to add a hold bag. The icon would not click. It would, however, let me add a bag to my return flight. I did not think too much of it, believing I should be able to easily add it on after. As soon as I booked, and got the confirmation, went directly to manage my booking, and tried to add a bag. I was informed that an agent would need to contact me back. So….. I left it. Believing an agent would contact me. Which they did not. By the time the issue re emerged on my radar, the cost of a hold bag had increased to the maximum amount. When I contacted Lastminute to raise my concerns, they effectively accused me of lying, of just making a mistake and not adding the luggage. They said they had no request from me or my profile to request an agent call back about luggage. Said there was no way their platform would not allow me to add bags at time of booking. It’s just a scam to get people to pay more.

Fantastic experience: I just had the best city break with Lastminute I could imagine. After making a booking was quite concerned about people’s reviews, however in my case I had amazing time with no problems.

Negative experience: Awful service... had an accident to buy a ticket through them. Never again. Had to pay almost double and response time is extremely bad and not helpful at ALL. AVOID AVOID AVOID!

Negative experience: Atrocious, service to avoid, never book with them. Hotel cancellation, proposals that have nothing to do with the initial reservation after several attempts and calls they also changed the flight date, I believe they did it on purpose. A first and last experience with them.

Negative experience: Sold me the wrong hotel room and won’t provide a refund. Terrible company and unsafe practices. Will never use again

Negative experience: Booked flights, then they changed them by 2 days and then cancelled them without info or warning. Still no refund. On the phone and chat 2 months of discussions with useless robots. Their only goal, how to steal your money. Simply criminals of the worst kind, to be treated according to penal law. Hope Visa chargeback will solve it, only way to deal with crooks of this magnitude.

Negative experience: Shocking customer service - Avoid this method of booking your holiday. Take your money and then don’t have any method of you contacting them. Be warned even if you pay they don’t confirm your booking so you’re in the dark as to if you’re actually even going on your trip!

Negative experience: Scammers, don’t used them , do not believe on those promises that you’re saving money’s with them as you won’t save nothing.

Negative experience: Booked flights, they suddenly changed to the next day at 6:00 o'clock which made it impossible to reach the airport. We requested a cancelation en refund to find out 3 days later that the charged 20% fee to send monney back. Just book your tickets at the actual flight carrier.

Negative experience: Absolutely awful company. Would never use them again. Currently going through a small claims court as a last resort for a hotel booking we did. Customer service is non existent with no integrity and they just think by sending you several generic emails you will forget about your grievance. Pictures on website were fabricated of the hotel we booked and when we arrived at the hotel it was utterly despicable. This is the only way forward for us now to go through the court route. We can only hope that it goes in our favour. Quick update 14 months later and I have success. Recovered our money in full. Very happy indeed. Was a long process , as the small claims court is incompetent to say the least but worth every second.

Negative experience: They hold the money on the card for 2 days without actually reserving my tickets, I had to send various emails and at last they reversed the transaction. No way to contact them on phone only by emails

Negative experience: It's impossible to contact these people my husband has taken ill and need to cancel flights but can not get a responce from them I have a letter from my Dr. to say he can not fly, does anyone know an email address please

Negative experience: Would be zero if available. These jokers are lucky to get 1 out of 5. Booked a flight in 7 days time, get an email the next day saying they were unable to confirm the booking with the airline. Assume it was too 'last minute'....the irony! Avoid like the plague. They provide nothing other than confusion so just book direct with the airline and don't let this mob ruin any plans you have.

Negative experience: Worst ever app. Will say with flexi you can reschedule for free but then the real story we need to req and then they will say it will take 4 days and worst customer support and no call support for reschedule. If there is chance i will give -ve rating. 1 rating is too much for them

Negative experience: The sooner they go out of business the better. They cancelled my flights and charged me 36% "handling fee". A disgrace

Negative experience: Terrible customer service ，DO NOT USE THIS WEBSITE BY ANY CHANCE. I called Iberia airline they said I still got time to free cancel my flight, but lastminute cannot process my request immediately,and said they cannot guarantee, this means I won’t get any cancellation refund. Maybe this company makes its profits by cheating its customers out of their refund.

Negative experience: They ask me to wait for new ticket after my tickets were cancelled for only god know reason. I waited at the airport since 6AM until now 11AM Japan time. They still give me no progression. Cannot contact them via phone, no responding e-mail, and unavailable live chat in the website. Totally screwed up. Please do not buy anything from them.

Negative experience: Scammers! Flight cancelled and the refund button doesn't seem to work! Mobile number online doesnt work and the one they revert you to hangs up and nobody replies Emails! Appaling thieves!

Negative experience: Absolutely abhorrent treatment of customers, they IGNORE trading standards and mislead customers, they have no way to escalate claims. They lie to and ignore customers. DO NOT GIVE THEM YOUR MONEY. EVER. My advice; ALWAYS Book flights direct with the airline.

Negative experience: Please don't try this agency I have a purchase two ticket for two passenger and I have have booked ID reference number they say your ticket one of them not on the system and also I have a proof of my statement bank account they take that amount of money for 2 tickets

Negative experience: Abysmal service. Any problems and you are on your own. They deny that there is a problem and then promise to make a refund - in two months' time - if they ever bother.

Negative experience: AVOID AT ALL COSTS. Do some research. Google 'Brovofly'. Enough said.

Negative experience: Yesterday 9/13/2022 9:20pm I made 5 reservations for Venice. It was debited, I received the confirmation email. I went to sleep around 10:30/11:00pm and woke up today 09/14/2022 with an email saying that I requested to cancel the reservation. And today around 9:30am I received the cancellation confirmation email, no right to a refund. However, we have not made any cancellation requests. We want the trip. I tried to contact the chat and they just replied that the canceled request was requested. This is absurd, I don't know if there was an error in the system, but they don't provide any help. I sent an email, chatted, already made complaints in several places and they didn't solve my problem.

Negative experience: SCAM!!!! I booked 839 euro flight and they charged me 1226 on just one flight. I booked other flights and at least 500 euro difference was processed through my account for each flight. I called quite upset and they asked for proof. (They know what they charged me, this was a stall tactic, but I was too naïve in the beginning to know) I email them proof and they have not replied yet stating they are busy. I have emailed and called requesting documentation requesting of a detailed list of charges. After 10 days one agent told me he did not see a formal request for a detailed list of charges which is ridiculous and requested one. He told me it would be another 5-7 BUSINESS days for a reply. If this happens to you. CANCEL IMMEDIATELY with your bank or better yet book with the airlines directly. My mistake is being a nice person waiting for a response and believing they were acting in good faith. In the meantime, the flight prices have been rising daily. Another huge RED FLAG is their customer service can not do anything, they refer you to their customer "care" and they are only available via email. I have received two responses FROM THEIR EMAILS ie. customer "care" requesting another 24 hours and then they ghost you. No response. One time I called, a customer service who answers phone expedited the request for a supervisor of customer "care" to respond, but they never do. I wish I checked the google reviews before booking. When it looks to good, it is. It was number 3 in a google search so I thought it was a solid company. I forgot to look to see if it was a paid ad.

Negative experience: Sadly, my experience of poor customer service from Lastminute echoes many other reviews on here. I booked a flight to Mexico through Lastminute. A text box on the order page specifically stated that I could book baggage in my account after purchase. I bought the flight and requested baggage, to be told that baggage could only be added at the airport. As any fool knows, baggage fees are much more expensive at the airport. If I was told this before booking, I would have booked a different flight with another airline to save money. Lastminute customer service was utterly abysmal, despite clearly making a false promise to be able to do something on their website that they actually couldn’t. Even if you spend a bit more, book your flights elsewhere and avoid all the hassle.

Negative experience: Horrific! They changed the flight and claimed that they had sent me an email which is a total lie. I couldn't not speak to anyone. Chat staff extremely unhelpful. I wanted to see their refund policy and I opened the page. Two minutes later I have a text message saying I will be refunded. The problem is that they will charge me for handling fees etc and it will take 2 months to get whatever it is left from the original payment. Do I know how much? Of course not. Never again! Total failure!

Negative experience: the worst service I have ever seen.

Negative experience: Very bad, We booked a ticket with the option to cancel, afterwards we lost 80% of the ticket. Poor customer service, received three different pieces of information. Advice: do not book through them.

Negative experience: This company is a scam. They have still not refunded my cancelled flight from the 26 December. Do not book with them. They will not even give you their email address or head office address to make a complain. I'd give them zero stars if I could

Negative experience: Booked flights to the USA. Airline cancelled the flights. Requested a refund. Nothing happens. Contacted the customer service department, which effectively deflects your request. Just completing a small claims court application. Worth every penny. DO NOT buy big ticket flights here.

Negative experience: I wish there was an option to leave zero star. I would recommend you never ever ever book through this travel agency it is 100% rubbish.

Negative experience: Will never use again for booking flights. Took several days to confirm if flights were booked and then they sent incorrect age information to one airline . Charge a seriously inflated price to make any changes or add luggage. Much better sites out there including direct with the carrier.

Negative experience: DO NOT HAVE A DEAL WITH COMPANY!!!!

Negative experience: Worst travel agency ever. Unclear and inconsistent details during check out process and then backed up with customer service agents who hang up on you. Avoid!

Negative experience: deeply disappointed with the lack of communication. Tuesday the 12th of April I booked a trip to Phuket with Hotel. I was going to fly out on Friday the 15th. Price 1450 pounds. I received the Thailand specific confirmation email and it said nothing about about having to apply for a Thailand Pass. That information was 2 clicks and a search away. Thursday the night between the 14th and 15th I did my check in and now it asked me to upload my Thailand pass. I tried applying for it but the recommendation was to do it 5-7 days in advance. The form wouldn't let me apply because my departure was that morning. Called customer service and they just told me to call Finnair (who said 'talk to lastminute.com). NEVER AGAIN will I buy anything through lastminute.com

Negative experience: I have horrible experience with this company.I booked 2 times in February 2021 and I paid 1400 pounds.Flights has to be rescheduled due to COVID.When I planned to travel again and asked to reschedule,they said they can t do that and I have to book another tickets and have to pay 1700 pounds.Unfortunately flight was canceled due to COVID. I have been calling on daily basis to either try to get a refund or vouchers.Only I got almost half of what paid as vouchers.They keep telling you need to contact airlines which I did and they told they refunded the money back to last minute.Everyone I called keep telling different things and I got frustrated of that.I think I was subjected to fraud by dealing with this company.

Negative experience: This agency is scam!! Don’t near with this company. No refund!! Can’t change flight!! Progressing forever once request. Very poor customer service. This company is not booking.com Don’t be fooled. Be careful this is scam company!

Negative experience: They sell, take the money and then send you back an email saying the booking is cancelled when it's too late for you to book anywhere else! And the refund will come one day but we don't know when!!! Appalling!!!

Negative experience: Worst overall services than any other provider. Their customer service is a joke - after changing our flights without asking us we couldn't even get in touch with them to request a refund.

Negative experience: Worst company I have ever dealt with. Still waiting for them to sort a refund from a holiday that had to be cancelled early January due to covid restrictions. They are still withholding £338 saying this is admin fees! Never answer emails and are extremely unhelpful on the phone. I have since booked a trip with another company - slightly more expensive but I'd rather pay more than use this horrendous company ever again. Don't use them!!

Negative experience: Terrible needed to change a flight by 1 day took them over 4 days. Charged me more but I could book the flights on new date for same price. I paid extra for flexible too. Staff abusive as used to people complaining all the time. Last time. Com for me.

Negative experience: They canceled my trip back to Brazil, without me asking for it. The return flight was just rescheduled by the company and I agreed to the new time. They did the refund without me asking for it. Now everything is more expensive and difficult to buy. I have to return to my commitments and everything is complicated now. Don't buy from them, they can ruin your vacation. I do not recommend!!!!

Negative experience: They own Rumbo agency and kept the money......

Negative experience: Worst company to deal with, AVOID!!!

Negative experience: Complete joke. I paid £550 for a ticket plus the expenses for the premium package including free cancellation. After I cancelled, and after a month and several phone calls they only compensated me with £76 travel credit. They also blatantly told me I won’t get any money back and if I want more to go directly on the airline. Please avoid this website AT ALL COSTS

Negative experience: I booked a pair of flights to Bangkok on June 23rd 2020 at the cost of £1040.26. The flights were canceled by KLM due to Covid. 18 months later after numerous emails and phone calls to lastminute.com we have received a refund of £88.67. How can they do this to people and get away with it? Horrible horrible company

Negative experience: Scammers, do not buy anything via them! If you do you will never get any help, and forget about a refund, they will tell you that you wanted a credit/voucher not cash, and if you complain you will endlessly bounce from one consultant to another without a resolution. Beware!

Negative experience: DO NOT BOOK with Lastminute.com. They'll take your money and you won't see it again.

Negative experience: We needed urgent help with flights booked through Lastminute.com on the day we were due to fly. We spoke to 3 different people in their call centres and was given different information each time. Eventually, nothing was done at their end and we had to book new flights directly with the airline at our expense. Lastminute.com eventually got back to us 12 days later.

Negative experience: Avoid at all costs. They are trying to scam me by asking 5x times the price the airline is asking for, for a date change on the tickets.

Negative experience: Don’t book flights from them..they charge admin fee even though the flight has been canceled by the airline..disappointing service!

Negative experience: Never book with these guys. Flight timing got changed that would cause me to miss connection. Informed them well in advance to have changes made. Kept telling me to be patient for a week. Until finally I missed my flight, no refund, no alternative flight nothing. Out of pocket £1500. stay away!!

Negative experience: If you ever think about using them - just don’t! They will ruin your holidays! Me and my wife bought holiday(hotel+flight) for 1600£ but after about two weeks we received an email saying our booking was cancelled due to hotel closure, which is a lie because when we called to the hotel, they said booking was cancelled due to issue with credit card of lastminute.com. So, lastminute took my money (as I used debit card) and then screwed up hotel booking and when I asked for a full refund I’ve been told that I’ll have it. After some time I received an email, saying they are going to refund only hotel as the flight is non refundable. And now I received only 745£ and lost everything else. When I called and asked why they are not refunding me the whole package I paid for they just say “flight is non refundable”.

Negative experience: Flight + hotel tickets purchased on lastminute, I wanted to change and they waited until the departure day to accept the change, then 3 hours later they canceled the change... Then, since the departure date had passed, no more changes were possible and goodbye to the change or refund... so procedure to follow. Avoid!!!

Negative experience: AVOID at all costs!!!! They refused to refund our payment of over £1200 for a flight that was cancelled due to Covid and FORCED us to accept a voucher. We are still not able to travel to this destination, they refused to extend the voucher and is it now expired. We are now £1200 out of pocket. This company must be ILLEGAL! They took our money and did not provide a service! SHAME ON YOU, lastminute.com! This is not how you make business. We will never book a flight with this company ever again. 0 integrity and morals. Legal action will be taken!