Omega Flight Store

Positive experience: הזמנתי מנה ראשונה חצילים, שהוגשו על נייר קרטון, במקום על צלחת. היה טעים. השניצל הממולא בפירה, כמנה עיקרית, היה בינוני (ציפוי עבה מידי והבשר לא מספיק טעים). אישתי הזמינה כמנה עיקרית דג שלם עם ירקות, שהיה טעים מאוד, אבל הוגש בתבנית מתכת שנדמה לי שידעה ימים טובים יותר.

Negative experience: Scam. They cancelled my flight only a couple of days in advance. Had to buy a new very expensive flight. It took weeks for them to give me a refund and didn't pay any damages although my new flight cost almost double.

Negative experience: Just featured on “Rip Off Britain: Holidays” for charging £900 to change dates on a booking when their small print states they only charge £30 per booking.

Negative experience: Out of business!! This company is now out of business, don't pay them any money!

Negative experience: Never responded to our request to amend booking details. Airline cannot amend details without going through the agency. Would never use again.

Negative experience: Please stay away! They are bunch of completely incompetent and unhelpful employees who are not aware of their own company's policy. They are definitely not customer focused, probably the worst company I've ever met. Even their manager was completely unhelpful so I had to ring to their partners and ask to have a word with them. Only after that Omega Flight store has changed their attitude! Also depends who picks up a phone... 1 star is definitely too much for them...

Negative experience: Worst service ever. My flight has been cancelled and they failed to notify me. then never refund me a cost of original flight, neither covered the cost I had as needed to buy another flight which cost me 900 euros , as I been stuck in airport. in the end they said they lost licence and can’t help it. Latest respond from them: "I’m sorry to inform you that Omega Travel limited ATOL & IATA license has been suspended hence unable to amend, refund and re-validate /re-issuance tickets. Omega instructing customer needs to contact airline directly. Airlines aware about omega travel situation and able to assist passengers directly." AVOID If you can !!!

Negative experience: En liquidation judiciaire à fuir !

Negative experience: Scam avoid at all cost

Negative experience: Had to report my flights as disputed transaction, thank God I used my credit card, total scam. Do not use!

Negative experience: DES VOLEURS TOUT SIMPLEMENT

Negative experience: Ce sont des voleurs. Nous avions acheté des billets pour New York pr le mois de septembre. Avion annulé sans que l'on soit informé. Nous avons demandé une procédure de remboursement. Depuis plus d'un mois plus de réponses mi par mail mi par tetélépho. Nous sommes quasi sûr de ne pas revoir notre argent .je suis allée voir "que choisir" et ils me disent que la société n'existe pas France. Les adresses postales et les numéros de téléphone sont bidons, pas de numéro siret. Bref des escrocs !

Negative experience: AVOID AVOID AVOID! !!! Same issue as Jamie Mills , they never pick up the phone or reply to emails . Take your business elsewhere . You have be warn !

Negative experience: SCAM Agency - Stay away!!!

Negative experience: Do not use these guys. No reply on email and currently 40 mins waiting on the phone with no answer...listening on repeat to their pre recorded message of how great their customer experience is UPDATE: 1:15 mins later and still no answer... At 1 hour the pre recorded messages stop and you just get a normal ringtone. Time to kill the call and see if BA can help me

Negative experience: DO NOT USE! They have lost their ATOL/ABTA licences. Not picking up the phone or answering emails.

Negative experience: One of the worse travel agency. Never buy tickets from them even they hive free flight ticket. Very very bad customer service. Never answer calls.

Negative experience: They got their license suspended, ask the airline direct to help you with any request by telling them that and they should be able to assist. Worked for me.

Negative experience: the telephone waiting time is really too long

Negative experience: Please try not to use this company. Crooks.

Negative experience: Appalling customer service. Don't reply to the phone. Don't reply to emails. Don't refund tickets when flights were cancelled due to natural disaster . I would never ever ever use them again.

Negative experience: Absolutely terrible company to use. If i could give them 0 stars i would. I booked a connecting flight as the price was good. The second half of the flight was cancelled as we got to the airport. i have now been chasing for a refund for 4 months as i was unable to get to the destination. They do not get back in touch with you and if you do ever manage to speak to them then they tell you to speak to another department and likewise when you get through to that department. Their customer service is absolutely terrible and they really dont seem to care. I will not be using them again and would actually prefer paying more than to give them any business and i have recommended all friends and family to avoid at all costs.

Negative experience: À ÉVITER ABSOLUMENT. Billet pour New-York (À/R) pris le 1er décembre 2017 pour un vol le 11 sept 2018. Argent débité immédiatement sur mon compte. Fin août annonce que le vol était annulé et qu'ils n'avaient rien à proposer et qu'ils me rembourseraient. Depuis plus rien et impossible de les contacter et pas de réponse à mes mails. Peur de ne jamais revoir mon argent. J'envisage une procédure.

Negative experience: Stay clear of this company. Never answer e-mails or the phone. They should not be allowed to do business. I would say the worst customer service ever but there is no customer service. Be warned.

Negative experience: Use these guys and booked flights to Malaysia not only was I keep on hold for more than 30mins on multiple occasions they had the ordasity of hanging up on me when I was quoting my booking reference. I can safely say these guys are out of the question cowboys.. will never dream of using them again.

Negative experience: This Company Complete Waste of time and Money !!booked ticket Online , when reached at Airport got email that your flight Schedule has been changed but still waiting for confirmed ticket Since 8 days now ! No response and tried 100 time to call them and sent 15 emails ......!!!

Negative experience: I wish I had read the reviews before booking! Same experience - can't get through to anyone

Negative experience: Very Bad customer service. Never recommend anyone. Complete waste of time and effort juat to get hold of an Advisor.

Negative experience: AVOID WITH BARGE POLE - you will REGRET AVOID!!!!!!

Negative experience: I was sent an email advising that flight times had changed 3 weeks ago and that we should contact them immediately. I have tried to call EVERY SINGLE DAY for 3 weeks and it either rings out, is engaged or someone picks up and puts the phone down. I HAVE NEVER IN MY LIFE EXPERIENCED SUCH TERRIBLE CUSTOMER SERVICE. Its actually non existent and is causing quite a bit of stress. I have called the airline directly and they have advised that they can't help as I booked through a travel agent. ABSOLUTELY FRUSTRATING AND TRUELY UNBELIEVABLE. HOW CAN THIS COMPANY EVEN BE OPERATING? I am really disappointed that Kayak even work with a company like this.

Negative experience: BEWARE of the company! ABSOLUTELY SHOCKING SERVICE! DO NOT USE UNDER ANY CIRCUMSTANCE!

Negative experience: SCAMMERS! SCAMMERS! SCAMMERS!

Negative experience: THE WORST TRAVEL AGENT EVER!!!!! no answer on the phone line at all, always being put on hold and also they're non responsive to email. THIS AGENCY IS A SCAM!!!!!!

Negative experience: Following recent news regarding Omega travel’s ATOL license has been suspended and trying to contact Omega travel for many times since i have booked a tour to EU for my mother and sisters . However I either been transfered to a line that no one answer or some staffs have no idea what’s going on. This company is untrust worthy and will take legal action if they don’t respond.

Negative experience: TERRIBLE. DO NOT USE THEM! THEY DO NOT ANSWER THEIR PHONES. Booked a flight ticket. A month later, 10 days before my travel date the airline calls me and informs me there has been a default in payment and omega flight have not paid them. I tried to contact them for several hours with no good response. Went trough Omega travel tour and hotels department only to get a reply where they put me through to the ticketing department which still did not answer their phones. Went through their accounts department, they could not help me and put me through to the same number which was not working. I was then informed that the manager Eddie was swamped which enquiries. NOT GOOD ENOUGH. TERRIBLE EXPERIENCE. NOT WORTH THE WASTE OF TIME.

Negative experience: They have a helpline but it's useless because they always put me on hold every time I ring. Their work and attitude were pretty shoddy that's what I say. If you had a query and they were not responsive to your complaints.

Negative experience: Don't ever try to book flight on this site very poor customer service .i booked the ticket but due to some reason I want change my dates. The customer care is saying their system is down I have been trying for last 15 days still same reply 6 sep 2018 is my flight I have spoke with with my airline customer care they are saying only the agency has the right to change omegaflightstore is responsible of my money and they stealing money from the people please don't ever try to buy or book ticket from this site.

Negative experience: Stay away from them. Booked flight with them. I wanted to make a change to return leg, tried calling customer service atleast 50 times on different numbers available on website, no one picked the phone! Wrote to them , no response! This is utter nonsense!

Negative experience: NEVER BOOK FROM THIS WEBSITE ! There is no customer serivce, no one picks up calls, no one responds to email. These guys are not professinal at all. Please avoid !!!!

Negative experience: THIS IS A SCAM!!! DO NOT TRUST THIS WEBSITE FOR PURCHASING YOUR FLIGHT TICKETS. A MALE BY THE NAME OF JEFF HAS CONNED MANY PEOPLE, AND WHEN HE HAS THE MONEY REFUSES ANY FORM OF CONTACT. ACTION FRAUD ARE CURRENTLY LOOKING INTO THEM!!!!

Negative experience: Be carfeul! If you book something through OmegaTravelStore, be ready to stay without flight and your money as we are now. :(

Negative experience: Pathetic customer service. NUMBER NEVER CONNECT AND IF CONNECTED No one picks up. Struggling to reach them from last 3 days to get clarification on my ticket and my travel date is nearing. I would never prefer them Even the customer service representatives don't respond properly. Management should consider these feedbacks and sort.

Negative experience: Pure criminal.. They oversell flight tickets and then tell me that my return fight is now 2 days later. This is after I make reservations at my destination, make travel plans and rearrange my work schedule. I am sure I am not the only one being treated this way. Ontop of this, I have been unable to contract them for 9 days now to modify or even confirm the flight change. I just sit on hold (no doubt having my money stollen by their callcentres) and then get hund up on! Can't trust any London based company. NEVER AGAIN!

Negative experience: Avoid avoid avoid. this agency is a fraud, Bought a return flight but they've cancelled my return despite the fact that full payment was taken from the account. The contact numbers never work and emails are not replied. Total waste of money

Negative experience: AVOID, AVOID, AVOID!!!!! I purchased a ticket through them on August 14th 2018. My card was charged for the full amount but the ticket was never issued. I called them like a hundred times, on every number they have on their fake website. Pathetic customer service of their's informed me that they didn't take the payment since there was a duplicate booking and the payment was voided and would reflect back in my account within 5 to 7 business days. It has been 2 weeks already but still I didn't get anything and at the same time, my bank is offering no help since I used a debit card to purchase the ticket. I am trying for the past 5 hours now and I am unable to get in touch with any of their staff, either the call wouldn't go through and by chance if it would, somebody would answer and not talk. They are a bunch of scammers and crooks. Beware of these scammers, its rather better to pay a little more and not go through all this useless stress i'd say. I'm very upset now. I'd be really grateful If anybody could suggest what to do or where to report them. Any help in this regard would be highly appreciated. Thanks in advance!

Negative experience: Totally disgraceful company. Booked a flight with them which was later cancelled by airline. Airline says that they already refunded them 3 months ago and they still haven't refunded me. Avoid at all costs. Took them a month to notify me after they were advised by airline that it's cancelled.

Negative experience: Guys please avoid this place at all costs! Booked a flight with them think the price was great, couple hours went by and I had herd nothing from the company, not even an email confirmation so I decided to do some research and low and behold 98 of reviews were negative. I decided to call the company and they assured me that I would have my tickets within 30mins, a day went by and still nothing. After numerous calls being passed back and fourth, I decided to call my bank and get the money reversed, luckily for me I was able to reserve my payment! Seriously not worth the hassle

Negative experience: Absolutely appalling customer service. Called them exactly 15 times, of which 5 times the lines were busy, and the 10 were no answer!!!!! Contacted them by email and still no reply. Will never ever book through them. Complete waste of time and bad quality of service of price. Good riddance

Fantastic experience: Excellent service!

Negative experience: AVOID, many hidden fees and unclear terms and conditions. Find attached the price to upgrade my "hand bag only" tickets (paid over£500) to standard economic ticket. NEVER AGAIN TERRIBLE EXPERIENCE.

Negative experience: If could i would negative reviews for this agency. Useless and waste of time. I tried to book and international flight and the rates and ticket was declined as the rates were getting updated. Rates getting upated on saturday - when probably the get the most of the tickets booked. After calling the customer services they were equally rude and not helpful. Will never book with them again and would advised not to book with them either.

Negative experience: Be careful with the hidden fees - AVOID, SCAM, called the London offices and the system is always down and the manager was in holidays, David asked me to call back. Purchase 4 weeks ago and still waiting for them to respond my emails. Bought a £1,057.58 return economic class ticket and turns out I have to pay an additional £400 for my luggage and choose seats. the difference between Omegaflight and the competitor are £6-£7, Couple pounds worth spending with a different company.

Negative experience: It takes them such a long time to process your ticket. If you call their customer service and ask how long it would take they would give you false promises by saying the itenary would be emailed to you in 30 minutes. DO NOT MAKE THE MISTAKE I MADE. AVOID THIS COMPANY.

Negative experience: Terrible service. Booked my flight with this company: A) I didn’t receive my ticket (airline also confirmed no name was booked for the flight on the given dates) B) my account was dented and the money was taken by omega. Called their customer service a number of times. Was assured it was being looked into and they agreed they would refunded my money - 3 months later and still nothing has happened. I’ve had To report the fraud to my cc and they’re investigating. Stay away, pay whatever difference there is with another company. Really not worth going through what I’ve been through.

Negative experience: Hi everyone, We booked 2 tickets through Omega travel to Colombo from Heathrow London On the 12th of June 2018 and paid all the money and confirmed the flights. We booked 2 Tickets from Heathrow to Dubai on 21st of December and return On 12 of January by British Airways, also we booked connecting flights 2 tickets from Dubai to Colombo. On the 10th July they send me an email saying the Fares are wrong and British Airways Has cancelled the flight and return the money for that sector. To book again Omega charged us £650 on top of the Fare we have already paid. Now total price we paid is £870 for each Person. They informed us after a month only Flight price are go up very much. They come know the problem within couple of Days after we booked but they informed us nearly after a month. We booked a same sector after couple of days of our booking for our Daughter From a different agent for £640.00, this caused us nearly cost £650.00 Extra because omega fail to inform us soon after come know the Problem. I won’t advise to any one booking through Omega in future. The sale person was not sympathetic or helpful at all. He was very arrogant, Again please don’t use omega travel for booking ticket.

Negative experience: Total rubbish don't ever book through them, customer service is absolute rubbish

Negative experience: Their website is very misleading with regards to adding baggage. I booked a return flight but it only included taking a bag one way. When I tried to rectify it,I was on the phone for 70 minutes talking to their customer services person who was very unhelpful. I ended up cancelling the booking because it was going to cost me more than booking direct with Virgin. They couldn't charge me a cancellation fee by law to they charged me £30 admin fee for wasting 70 minutes of my time. They have taught me a lesson - I will only ever book direct with the airline in future as these people just want to take your money.

Negative experience: Horrible customer service

Negative experience: The price was attractive yes ! But .. Very poor customer service. Flight delayed twice and i haven't got any notification from them. Will never book via them

Negative experience: The worst company ever- beware booking with them- they have let me and my family down on a flight- I have no worries about that- but a week later they still took the money out of my account - and still haven’t paid it back, lying to me suggesting they never took the money- I have now had to revert to my CC to get a refund. They are an absolute disgrace. AVOID

Negative experience: worst customer service ever ... prices are fake ... staff hung up on me 4 times from the milton keynes branch ... do not give your details to this company as it is Fraud

Negative experience: Avoid them worst company ever, very unprofessional and untrained staff, because of them paid extra for flights, i suggest other people to complain to their regulators as well. Review by Aneel Khan

Negative experience: I wish I could give less than one star

Fantastic experience: I always get really good deal for far east flights only deal. I never had a problem with them. I will recommend anyone to use this site..

Negative experience: Worst service ever! Tickets bought from this company could not even be used to travel since the ticket of my daughter was edited under MY first name. Once you alert them, they ask for more money to correct THEIR mistake. A shame. And the airline cannot even do anything since it is the travel agency that must edit the ticket.

Negative experience: Worst vendor I have ever experienced. Instead of being helpful, they made me wait on several calls, hung up on me, and I ended up needing to pay so much more than if I had just booked directly with airline. Recommend never using Omega.