Gates Travel

Library Rd 9, LA9 4QB, Kendal
Library Rd 9
LA9 4QB, Kendal
01539 720148

Opening hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 10:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 4:00 PM
  • Sunday: Closed

Passionate about travel. Providing the best service without compromising on quality or value.

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Gates Travel: Reviews

4/5 (21 Reviews)
Christine Bowers 3 months ago

Negative experience: Don't expect much help on your return from your holiday if you've been dissatisfied about anything

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Gates Travel

Sorry to read your comments. Gates Travel have forwarded your complaint to the relevant tour operator and diaried and monitored such. Further to our most recent correspondence earlier this week keeping you informed of the current status, we expect to achieve a resolution imminently.

Erin Neesham 8 months ago

Fantastic experience: Went here today after struggling for weeks to decide on a location for our holiday in August, let alone a specific hotel. Melanie was absolutely brilliant. She asked us a few questions to get an idea of what we were after and straight away, unbeknown to her, pulled up one of the hotels we had previously shortlisted. Proof already that she had listened to what we wanted and knew exactly the sort of thing we were after. She spent so much of her time with us, going through as many destinations as she could think of that might suit our needs and desires. She printed them all out for us to compare side by side and tried to get us the best flight times and airports to save us money due to us going away at such an expensive time of year. We finally decided on a lovely looking hotel in Corfu which we hadn't previously found in our own searches. We decided we would book there and then but unfortunately realised that due to the short time between now and going away, we would have had to pay the holiday in full or at the very least 50%. This was absolutely not their fault and was solely due to the fact Jet2 would require the money off them very soon. This unfortunately meant we couldn't book with Melanie, for which we are so sorry because she had done such a fantastic job and was so friendly, patient and helpful with us. We have ultimately booked directly with Jet2 simply because we were able to extend the payment due date by a couple of weeks which suited us better. But we wanted to express how grateful we are for Melanie and the time she spent helping us today, we have booked the hotel she found us and can't wait to go on our trip. We are just sorry that we couldn't book through yourselves. We will definitely be back for future holiday hunting and be sure to book through yourselves. Thank you Melanie! Erin and Will x

Gates Travel

Many thanks for providing this positive feedback. Gates Travel look forward to assisting you in finding and booking a holiday sometime in the future. In the meantime, enjoy Corfu!

Bob Baines 9 months ago

Fantastic experience: Very good service

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Gates Travel

Many thanks for providing this positive feedback of your experience using Gates Travel.

Rodger Read 11 months ago

Fantastic experience: Very efficient service. Have used Gates Travel before and its just as good as last time!

Gates Travel

Many thanks for taking the time to leave this postive review, glad we were able to assist you with your travel plans once more.

Ian Blackwell 1 year ago

Fantastic experience: Very helpful

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Gates Travel

Many thanks for providing your review. We hope we can assist you again with your travel /holiday plans in the future.

Adrian Allen 1 year ago

Negative experience: An appalling attitude from manager, an older woman called Angela, when we went in as a gay couple with a sizeable budget to get ideas for a special holiday, she was instantly hostile and snappy, at one point she snapped 'i won't be doing more than one quote for you, that's just not happening, lads!' So belittling, so unpleasant. Never have I been made to feel so small and unworthy of services. Previously a few days before on the phone she wouldn't give us time of day and said she had other customers to to deal with. We actually feel her attitude was almost personal at us two for some illogical reason. We have since booked something through a reputable tour operator. Unfortunately for Kendal, this is currently the only travel agent. The brochures on shelves are mostly a couple of years out of date, some five years old editions, they are all lacking in any real knowledge, and the atmosphere very unwelcoming. Updated 11.08.23 - The owner of Gates Travel has just written this unpleasant response which is completely untrue. First, I mentioned we are gay couple but never hinted about homophobia from the manager. Secondly, we have not made multiple requests and queries, we haven't even been in there for almost four years. Thirdly, we did have every intention to book, we went in with our passports and debit cards, we were just a bit unsure of our choices. Fourthly, this about 'fanciful and unrealistic' ideas? What the hell is 'fanciful and unrealistic' about a luxury Mediterranean cruise, which was our initial choice?! Mr Tom Harris is someone I have never even met or spoken to and yet he has made assumptions and judgements that are unfounded. Talk about over defensive and untrue. We are both experienced travellers and it is nobody's right to refer to our choices as 'fanciful and unrealistic', particularly as they don't know anything about us. I am going to move on from this unfortunate experience and never give Gates Travel another second's thought.

Gates Travel

Adrian, It is utterly disgraceful and entirely disingenuous of you to imply that you have been treated in a homophobic manner by an 'older woman'. Angela and all of our staff have treated you and your partner with the greatest respect for many years, during which time you have repeatedly used us as a source of free information and made no bookings with us. Your recent requests have become increasingly fanciful and unrealistic and for that reason we have declined to answer your multiple and unrelated questions. We research enquiries carefully and provide the best advice we can, but only on the understanding that potential customers have a genuine intent to book with us. We are a business, not a public source of free information. Tim Harris Managing Director

Holistic Living 1 year ago

Negative experience: Very poor advice and attitude from young lady in Kendal branch. Would give zero stars but sadly that's not an option. Judgemental attitude. Didn't listten to the question I asked and gave me information I hadn't asked for, and knew already. When I repeated my initial question she shrugged. As soon as she knew I wasnt buying anything on that particular day, the shutters came down and she couldn't have been less interested. Now I definitely won't be going back to buy anything from that company, at all, ever. Appalling attitude. No wonder the shop is deserted. P.S. Learn to smile and welcome customers when they come into your shop. Basic customer service. Shame the other two travel agents shut down in Kendal, this one won't last long with the poor attitude.

James Macpherson 1 year ago

Fantastic experience: Staff were very helpful but I found it hard to hear what was said as I am deaf to much background noise very pleased with staff very efficient

Janet Bennett 1 year ago

Fantastic experience: I have recently returned from a wonderful family holiday and I would like to thank Angela and her very efficient and knowledgeable team for helping me find the ideal place for my family. I have used Gates Travel for many years and have needed help several times whilst abroad with flight delays cancellations of aircraft and getting us home safely just before the first pandemic hit. Myself and several friends use Gates Travel for their knowledge and friendly manner and genuine interest in their customers I wouldn’t use anyone else. Thank you team

Russell Candy 1 year ago

Fantastic experience: Happy to provide review for Gates Travel. They get 5 stars for their prompt service and helpful advice. This took all the stress out of our travel arrangements. You can rely on Tim and his team. Thanks so much Tim.

Keith Wright 1 year ago

Fantastic experience: As always pleasant and welcoming, there is no rush or pressure ! just a desire from the staff to help create, from the off, a holiday to enjoy with good experiences and memories of every step of the way, starting the minute you walk through the door !

Maurice Huck 2 years ago

Fantastic experience: Staff very helpful and knowledgeable Elaine was excellent dealing with me

Ian Tilney 2 years ago

Fantastic experience: Always helpful & knowledgeable staff, we always use Gates Travel

Fiona Wilson 2 years ago

Fantastic experience: Best place to book your holiday, friendly and very helpful advisors

Susan Deaville 2 years ago

Fantastic experience: We recently dealt with two members of the team who were knowledable, personable and responded perfectly to what we were after. They came back the same day with one excellent itinerary, followed by two even better ones the next day. Excellent service. Highly recommended.

Pippa Taylor 3 years ago

Fantastic experience: Positive: Professionalism, Quality, Responsiveness

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Robert Norris 3 years ago

Negative experience: The person I spoke to with a query about European rail passes provided me with information which was completely wrong

George Cotter 4 years ago

Fantastic experience: Popped up for some advice on booking flights for the family to Australia, walked out the flights booked. Saved us money and took all the hassle away. All this while my 18 month old son decided to have the run of the place!

Shirley Jinks 4 years ago

Fantastic experience: GATES Travel have provided 2 special and bespoke itineraries for our holidays to America and Canada. The USA trip was amazing and full of excellent places to visit. Canada was booked for Sept, Gates have helped to rearrange this for us. Thank you

pam davis 5 years ago

Negative experience: I would not recommend using this travel agent at all. I have recently booked a cruise in Feb 19 and I had to cancel on the 3rd of April 19 due to circumstances. I have been in touch with royal carribean to find out about my refund?!? which they have already issued!!!! but gates are still saying that I can not receive my actual money till Tues 7th of May, which is a ridicules amount of time to wait. I would be very wary of using this agent ever-be warned!!!!

richard repton 6 years ago

Fantastic experience: Very attentive, knowledgeable staff who are very helpful.Their aim is tigive you the holiday you want at a good price. Always use them for our holidays as nothing is too much trouble.

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