
TUI Holiday Superstore

Information about TUI Holiday Superstore
Opening hours
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 4:00 PM
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.
Our comment from TraTraTravel UK about TUI Holiday Superstore:
TUI Holiday Superstore in Wolverhampton offers a welcoming and professional experience for all holiday planners. Our friendly staff, including Olivia, Ruby, and Harriet, have received numerous praises for their helpfulness and knowledge, making booking a holiday not just easy, but enjoyable. Customers have highlighted the seamless service, where advisors take the time to listen and understand individual needs, providing valuable recommendations and support.
Key Highlights:
- Polite and attentive service from professional staff
- Expert recommendations tailored to customer preferences
- A relaxing environment where clients feel valued and understood
- Assistance with unexpected changes to bookings, reflecting a strong commitment to customer care
While the vast majority of reviews applaud the exceptional service, some guests have commented on occasional staffing shortages, leading to longer waiting times during peak hours. Nevertheless, the overall sentiment is overwhelmingly positive, proving TUI Holiday Superstore to be a reliable choice for all travel needs.
TUI Holiday Superstore: Reviews
Fantastic experience: Recently popped in to the Wolverhampton superstore to make an enquiry. We were greeted by Olivia who was polite and professional and made us feel very welcome. She was capable and helpful and answered our many questions on various destinations we were interested in. Overall our visit to the store was very enjoyable and I would highly recommend a visit if you are thinking of booking a holiday. This store is a credit to the TUI brand.
Hi Marie, thanks for a lovely review!
Fantastic experience: Booked a holiday with Ruby, she was really helpful and knowledgeable. Will definitely be back to the store again soon.
Hi Alison, thank you for your lovely review!
Fantastic experience: Such a lovely experience booking in store rather than online. Lisa is brilliant. Thank you
Hi David, thank you for a lovely review!
Fantastic experience: Thank you to Ruby, she is so helpful and sweet. My experience in store was perfect. The whole team is just lovely.
Hi Janet, thank you so much for your lovely review! We hope to see you instore again soon!
Fantastic experience: Great service, friendly and informative staff. Made my holiday seamless. Always there to assist when needed. Thank you!
Hi Steve, thank you for your review - we hope to see you instore again soon!
Fantastic experience: Recently went into the TUI store, I couldn’t have asked for better service. Big shoutout to Charl, made the process simple and the recommendations were insightful.
Hi Sacad, thank you for your lovely review, Charl will be thrilled!
Fantastic experience: I booked my first holiday through Charlotte what a delight. She put me extremely at ease and explained everything fantastically. A credit to the store! Can’t wait to book again.
Hi Frances, thank you for taking the time to leave Charlotte a review! She will be so pleased
Fantastic experience: Charlotte helped us book our honeymoon to Jamaica for July 2024, she was so helpful and knowledgeable and managed to get us the best deal. We had the best honeymoon and will definitely use Charlotte again.
Hi Katie, thank you for your review! We hope to see you instore again soon!
Fantastic experience: Great help from Lisa in the shop, very friendly and positive.
Hi Ethan, thank you for a lovely review, Lisa will be thrilled!
Fantastic experience: Jodie is very helpful and went above and beyond to make sure everything was to my needs when booking my holiday. Would definitely recommend Jodie to anyone booking a holiday!
Hi Macey, thank you for a lovely review. I know Jodie will be thrilled. We look forward to seeing you soon!
Fantastic experience: Had an amazing experience at the TUI Holiday Superstore! Ruby was incredibly helpful, patient, and knowledgeable. They made planning my holiday a doddle, and I found the perfect destination thanks to her recommendations. Highly recommend for anyone looking to book a stress-free getaway!
Hi Sam, thank you for a lovely review! Ruby will be thrilled.
Fantastic experience: Clare Rudge and Harriet at the Wolverhampton store were brilliant in helping us book our trip to Disneyland Paris. They were very knowledgeable and were able to answer all of our queries and even make suggestions for things we hadn’t thought of yet. They were able to give us personal experience ideas from when they had visited and their service from start to finish was excellent.
Hi Ann, thank you so much for your review, it was a pleasure having you in store!
Fantastic experience: Usually book our holidays online but decided to book our next one through the TUI shop on the Bilston Road Wolverhampton. We have been looked after by Olivia who has been absolutely lovely. She is very friendly, professional and a credit to the company. Thankyou Olivia
Thank you for taking the time to leave Olivia a review! She will be so happy to read this. We hope to see you in store again soon!
Fantastic experience: Recently popped into the TUI Superstore to have a look for destination holidays get some ideas where to go next and ended bagging a great deal with the support of lovely Nikki, thank you for your support and time and alongside Tegan & Harriet fab customer services from all the 3 ladies . Making it look so easy to book and helped with destination providing honest customer support.
Hi Bally, thank you for leaving us a review! Look forward to seeing you again soon
Fantastic experience: I was welcome by Olivia with a "Good afternoon, a nice smile, and how can I help you today". Olivia proceeded to help me with my holiday preferences and provide valuable information and advice where needed. I would recommend TUI / Olivia when needing help, advice when choosing and booking your holiday.
Thank you for the 5 star review Norman
Fantastic experience: Harriet instore was very friendly and helpfull helped us with everything we needed 5star service
Hey Lisa, thank you for taking the time to leave a review! We loved reading your comments, and I know Harriet will too. We look forward to seeing you again soon.
Fantastic experience: Absolutely amazing experience at the tui store in Wolverhampton from Charlotte S , first time going to Greece and was so impressed with the service and advice givenby Charlotte S ,
Hey Paul, thank you for taking the time to leave a review! We loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon.
Fantastic experience: Just booked our honeymoon and the service was great, they listened to what we wanted everything sorted very easily. Thanks for the help Clare!
Hey Dave, thank you for taking the time to leave a review! We loved reading your comments, and I know Clare will too. We look forward to seeing you again soon.
Fantastic experience: Fi , is fantastic . Really took time to under stand my wants and needs . Even managed to put a smile on my wife’s face with the promise of sunshine . It’s my first holiday with tui and fi made it pleasurable . I really felt the personal touch rather than trawling the net . Definitely be back next year . Thanks Fi
Hi Peter, thank you for your lovely comments about Fiona! We are glad she made you happy!
Fantastic experience: Going into a Tui branch and speaking to someone makes allllll the difference. After a mix up with the booking of maybe miscommunication I went into branch worried with our holiday next week but the lovely ladies were so amazing they sorted out the issue and just with kind words and smiles I already felt at ease I can not Thank you all enough Claire and Sophie you were both amazing THANK YOU THANK YOU THANK YOU this is just the reason I never book holidays online even if they are showing a few pound cheaper can’t beat the customer service Tui Wolverhampton provide. Xx
Hi Hardeep, so lovely to have you in store yesterday. We are so glad we could sort everything out for you. It was our pleasure! We look forward to seeing you again in store soon. Have a lovely holiday.
Fantastic experience: Booked a holiday in Wolverhampton superstore Charlotte S was patient, efficient and professional got to book a holiday with the outcome making us feel happy and looking forward to a supportive holiday if made a nice cup of coffee and was welcoming outstanding store
Hey Charlotte, thank you for taking the time to leave a review! We loved reading your comments, and I know Charlotte will too. We look forward to seeing you again soon.
Fantastic experience: Very pleasant and professional welcome. Staff were friendly and helpful especially in providing services that cater for disabled people. Much thanks to all staff especially Fiona
Hi Jecinta, thank you for such a lovely review of the store and Fiona. We look forward to seeing you soon
Fantastic experience: Clare, has been very helpful and friendly, she has shown me new things I did not know about. I really appreciate it
Hi Letisha, thank you for taking the time to leave Clare a review. We hope to see you again soon.
Fantastic experience: Clare was absolutely brilliant today ,booked all our special requirements that we needed for our holiday. Above and beyond service, would highly recommend that anyone booking should ask for clare. Amazing lady .
Hi Richard, thank you for your lovely comments on Clare's service she will be thrilled to read this. We hope to see you instore again soon.
Fantastic experience: Great service from Tui Wolverhampton and a special thank you to Clare Rudge, for all her help and knowledge !
Hey Katie, thank you for taking the time to leave a review! We loved reading your comments, and we know Clare will too. We look forward to seeing you again soon.
Fantastic experience: Wad just served by the lovely Ruby at the currency exchange counter.She couldn't have been more helpful in sorting out my euro exchange rate,couldn't fault her enthusiasm to help me thank you very much
Hi Dave, thank you for the lovely review about Ruby! We glad you left the store happy! See you soon.
Fantastic experience: Harriet and all the girls are amazing! Love coming into store. Can't wait for my next holiday!
Hi Jo, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: We went in looking for a holiday to Jamaica. We we greeted by Harriet, who was friendly and welcoming. We told Harriet what we were looking for and she found us the perfect holiday. Harriet was professional throughout and her bubbly personalty shone. Would highly recommend, would give 10 stars if possible.
Fantastic experience: Harriet is fantastic booked 2 holidays for us now fast accurate friendly would recommend to anyone.
Hi June, thank you for your lovely kind words about Harriet, she will be so thrilled to learn you were happy with your holidays! See you soon.
Fantastic experience: Harriet was brilliant and very welcoming made my booking easy
Hi Lee, thank you for your lovely review of Harriet, we glad you felt the booking process was easy. See you soon!
Negative experience: So I booked a holiday to Athens for 28/10/24, but due to unforseen circumstances, I needed to change my holiday date. I was told by a member of staff at the Wolverhampton store that I could do this and even went in to pick a new date, I then was told to pop in on the 16/8/24 to pay extra towards the deposit for the new holiday date. They now have told me I can't change my holiday date and they have cancelled my holiday. To make it worse, they have taken every penny that I've already paid in cancellation fees. I'm disgusted. In my opinion, they are nothing but thieves and liars. I will never book with Tui again. Dispicable company .
Fantastic experience: Harriet was very helpful and nothing was to much troubled she did an excellent job this was second holiday she has booked for us in 1 week and the second holiday their was 11 of us hope to book holidays in the future excellent experiance even though wifi was playing up
Hi Susan, thank you for such a lovely review :) we look forward to seeing you soon! I know Harriet will be thrilled to learn you left the store happy.
Fantastic experience: Went in to store after experiencing some difficulty booking online. Harriet provided an excellent and friendly service, even phoned a car hire company in Greece to sort out finer details. Harriet's manager was also very supportive and showed an interest in our enquiry. Would highly recommend.
Hi Linda, thank you for such a lovely review. Harriet will be so thrilled to read this and to know you left the store happy. Thanks for coming to see us and we look forward to having you in store again soon :)
Fantastic experience: We booked a last minute holiday yesterday evening and was attended to by Ruby. Nice lady and very patient. She managed to find us the deal of our liking and we left well happy. I'm sure that she will do very well in the industry. The staff were friendly and I would definitely recommend.
Hey Vik, thank you for taking the time to leave a review! We loved reading your comments, and I know Ruby will too. We look forward to seeing you again soon.
Positive experience: Great staff, very helpful, only 3 stars as they need to employ more staff, often people waiting around ages to be seen, massive store but no staff
Negative experience: Very surprised at good reviews on here as I had a completely different experience ,I didnt get to the sale staff because of the rudeness of front desk after 45 minuite wait we asked how long only to be told it hadn't been a hour yet total attitude , went to travel agent that wanted to help and booked a holiday for next Monday, I was disgusted at attitude of staff
Fantastic experience: Came in to book a last minute holiday. Had a destination in mind and wanted some more information. Was sat down with Clare and she was very informative and so helpful. She put me at ease and made me feel comfortable while booking and she helped with every aspect of booking and informed us of every detail needed. She was fantastic and will definitely be dealing with her again. She was very professional along as friendly. Thank you Clare and would definitely recommend booking with Clare.
Hi Paramjit, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Both Emily & Harriet @Wolverhampton were brilliant with all my enquiries both instore & by email. Credit to TUI. Thankyou
Hi Lee, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience. We look forward to seeing you again soon!
Fantastic experience: Went to Wolverhampton to book a holiday first time doing so, normaly do it my self on the internet, Harriet dealt with us I must say first class from start to finish I can not praise her enough. Thank you so much saved us a lot of time.
Hi Teresa, thank you for taking the time to leave Harriet a review. She will be thrilled to read this, we hope to see you in store again soon
Fantastic experience: Harriet passes on amazing customer service, we came in and Harriet gave us advice for currency exchange. Very pleasant and would come here to book future holidays.
Hi Hannah, thank you for your review! Harriet will be so pleased, we hope to see you in store again soon
Fantastic experience: Harriet is patient, professional and the epitome of what an ideal customer service agent should be, we asked so many questions and she went out of her way to make sure all were answered. Thanks so much girlfriend, you have been brilliant
Hi , thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with Harriet . We look forward to seeing you again soon!
Fantastic experience: Absolutely amazing customer service I had received yesterday morning from Ruby really looked after me soon as I walked in through the door such a knowledgeable young lady if the management see this post please reward Ruby with a bonus or money raise or promotion because she bloody well deserves it didn't have wait around for ages which had happened in the past what great business experience
Hi Jay, thank you so much for your lovely review about Ruby, I know she will be thrilled to read!
Fantastic experience: Went in for some advice, staff all really welcoming and helpful.
Hello! Thank you for your review, see you soon!
Fantastic experience: Pleasure to talk to Bradley, excellent customer service skills. Thank you
Hi Georgie, thank you for your lovely comments about Brad :)
Fantastic experience: Brad was very helpful and knowledgeable. Excellent customer service. Thank you Brad
Fantastic experience: Very helpfull agent lisa always willing to gobthe extra mile. Peace of mind talking to a human being is much better than booking online
Hi Shane, thank you for your review about Lisa's service. Look forward to seeing you instore again soon
Fantastic experience: Popped in for some information and found Brad very knowledgeable and helpful. Will definitely be booking soon, thanks for the help Brad
Hi Vicky, thank you for taking the time to leave Brad an online review he will be so thrilled to see this.
Fantastic experience: Brilliant store ,brilliant staff ,, emily ,,,,Charlotte in particular has been amazing in helping us find the perfect holiday ,nothing was to much trouble for this amazing lady thank you very much
Hi Andrew, thank you for taking the time to leave a review regarding Charlotte's service. She will be so happy. We hope to see you in store again soon.
Fantastic experience: We booked our holiday to Dubai with Hannah, she was so knowledgeable and pleasant, which made our booking experience enjoyable, I would book with tui again based off our experience with Hannah :)
Hey Jessica, thank you for taking the time to leave a review! We loved reading your comments, and I know Hnnah will too. We look forward to seeing you again soon.
Fantastic experience: Booked a holiday today with Lisa’s help, she was so helpful and got us such a great deal! Definitely recommend and will be making a return
Hi Rehana, thank you so much for the 5* review! Lisa will be delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: Booked our wedding with Charlotte at TUI bilston road. And I cannot thank her enough we had a magical wedding and a day we will never forget in Paphos Cyprus. Can’t recommend her enough.
Hi Adam, we are so happy your wedding day was everything you imagined and more! Thank you for your lovely kind words about our wedding expert Charlotte!
Fantastic experience: Can I just say I had such a great experience here. Lovely staff so friendly couldn't do enough to help me !! I will always come back here. Well done tui
Hi Teresa, thanks for the lovely review! We look forward to welcoming you back into store soon!
Fantastic experience: Came in this afternoon, was seated with Olivia, she was very very patient with us, as this was a last min thing, we were there till closing time and it wasn’t a problem we wasn’t rushed at all, she’s a credit to the store, asset to the team.
Hey Prince, thank you for taking the time to leave a review! We loved reading your comments, and we know Olivia will too. We are so pleased you had a great experience in store and we look forward to seeing you again soon.
Fantastic experience: Been here many times. Always great customer service and atmosphere, recommend this store to all my friends and family. Special thanks to Louise who always does her best every time i go to see her x
Hi Grace, thank you for taking the time to leave us a review! Louise will love reading these comments. We hope to see you in store again soon
Fantastic experience: I rang up and spoke to Ella regarding a trip away to Gran Canaria I was looking to book for May. She was a pleasure to speak to and was able to answer all my questions. Cannot commend her service enough.
Hi Rohan, thank you for your review on Ella's service, she will be thrilled to read this.
Fantastic experience: I recently went into store enquiring about airport parking, I was greeted by a lovely young lady called Harriet. She was very friendly and helpful. Excellent customer service Thank you Harriet ⭐️⭐️⭐️⭐️⭐️
Thank you for your review Emma, Harriet will love reading these comments.
Fantastic experience: Amazing customer service from Clare; she's really knowledgeable and very efficient. Sorted out all my holiday needs and gave me lots of tips.
Hi Annie, thank you for your lovely comments about Clare, I know she will be thrilled to read how happy you were!
Fantastic experience: Was served by Brad & was thoroughly impressed by the service received. He's very polite & knowledgeable & I will certainly ask for him when making future bookings.
Hi, thank you for your lovely review! Hope to see you instore again soon
Fantastic experience: Booked a holiday for me & my husband we wanted to go to cape Verdi, but wasn’t sure where, we rang up and spoke to a gentleman called Brad, he was very kind and professional, helped us with all information we needed and made the booking easy for us! Cant wait to go on holiday now, highly recommended! Thank you Brad
Hey Karen, thank you for taking the time to leave a review! I loved reading your comments, and I know Brad will too. We look forward to seeing you again soon.
Fantastic experience: First Class Customer Service at TUI Wolverhampton. I Can't recommend the staff at TUI Wolverhampton highly enough, thank you Sophie, Ruby & Tegan for all your help, advice and most of all your patience in helping me find a suitable Holiday. Could not have asked for better
Hi Sam, thank you so much for taking the time to leave us a review! We hope to see you in store again soon.
Fantastic experience: Booked a holiday with Clare who was lovely and very approachable. Clare booked me and my friend the perfect girls holiday and suggested ideas to do whilst away. Next holiday I book I will most definitely be asking for Clare!
Hi Charlotte, thank you for leaving Clare a review! She will be thrilled reading this. We look forward to seeing you instore again soon.
Fantastic experience: We have been booking our holidays in store for years and all of the staff are always so friendly and helpful! Charlotte found us our perfect itinerary for our first Marella cruise this year and we are so excited, thank you Charlotte and the rest of the team!
Hi Paula, thank you for your lovely review. We hope you have a lovely cruise!
Fantastic experience: Went into store to get some currency and was greeted by Harriet. She was very friendly and professional. Ended up discussing future holiday plans and she was very helpful with options and will definitely be back in store to book future holidays. Very impressed with the customer service.
Hi Alicia, thank you for leaving Harriet a review, she will be so pleased. Hope to see you in store again soon.
Fantastic experience: Clare was a lovely, knowledgeable agent, who booked me and my friend a perfect girls holiday, giving us lots of ideas to do whilst there. Clare made us feel comfortable and sent us away with all information needed. I most definitely recommend Clare to book a holiday with!:)
Hi Natasha, thank you for taking the time to leave Clare a review, I know she will be so happy reading these comments. We look forward to seeing you instore again soon!
Fantastic experience: I came into the store wanting to book a holiday. I had a few destinations in mind and sat down with Charlotte. I felt relaxed and at ease and Charlotte was able to work with my budget along with advising me with her wide knowledge of popular destinations and hotels to suit my needs. Nothing was to much trouble for Charlotte and I would recommend Charlotte and if I book another holiday I will definitely be dealing with Charlotte from now on. Such a positive experience.
Hi Masie, thank you for your comments about Charlotte. I know Charlotte will be so glad you are thrilled! Looking forward to having you back in store to book your next trip with Charlotte.
Fantastic experience: Really great place to book holiday! Had the pleasure of speaking to a guy named Brad there and he was really helpful and gave great advice and tips about holidays and where to go! As I love travelling and wondered where to go next. All booked smoothly and was great service! Thank you Brad, highly recommended
Hi Chloe, thank you for taking the time to review Brad's service instore. We look forward to seeing you again soon
Fantastic experience: We called up and spoke to Brad, he was so friendly and couldn’t do enough for us! What a lovely young gentleman
Hi Jessica, thank you for your feedback on Brad's service - he will be so pleased.
Fantastic experience: TUI Wolverhampton has just given us 5 star service. After a being told our pre booked and pre paid plane seats were moved much further back without apology, refund or explanation we went straight to TUI shop in Wton..Fully expecting some corporate gobbledegook we were delighted to find a real service.. The Deputy Manager there, Teagan, welcomed us warmly and set about sorting the problem which seemed to be computer related. We had better seats reissued and proper compensation. All done with a smile matched by a real can do approach. 10 out of 10 customer service. Teagans professionalism means TUI still has our custom after decades of holidays with the company. But ooh TUI - you nearly lost us... The Post Office Horizon system has brought the PO to its knees. Heads up......
Hi Zenith, thank you for your lovely kind words about Teigan. We are so happy she was able to rectify your issue. Thank you for coming to see us in store.
Fantastic experience: We were extremely happy with our recent visit to the branch to book our holiday and thought Lisa was very helpful and professional in how she dealt with our requirements.
Hi Steven thank you for taking the time to leave Lisa a review! She will be thrilled to read this, we hope to see you instore again soon!
Fantastic experience: We have had the most amazing service from Hannah - not only did she find us the perfect holiday, it was no hassle at all for her when we needed to make amendments! Can’t recommend Hannah enough!
Hi Hasan! Thank you for such a lovely review! We look forward to seeing you in store again soon!
Fantastic experience: I went in on a Monday evening after work was served by a lady called Claire. what a great service very helpfull quick and she shopped around and saved me £600 on my holiday to the kingdom of legends turkey .I took her numbercand pasted it on to my son to book an appointment with her to sort out a holiday for himself and his girlfriend
Hi Louise, thank you for such a lovely review about Clare! I know she will be so glad you left the store so happy! We can't wait to see you again in store!
Fantastic experience: We have booked our holiday in July with Jodie and came into store for advise again saw Jodie . We have found Jodie very friendly and very helpful felt very comfortable with the information Jodie helped us with . Thank you Jodie for all your help . X
Hi Louise! Thank you so much for your review!! Thank you for your kind words, Jodie is thrilled!
Fantastic experience: I was greeted and treated fantastic by Jodie, she was so knowledgeable and gave me so much advice, I went in not completely convinced where to book but after spending time with Jodie I booked what I believe will be a dream holiday for myself and travel companion, I am a frequent flyer and usually shop around but in all honesty the service I received today I will be choosing to come back to tui Wolverhampton in the future.. Thanks again Jodie
Hi Tara, thank you for such a lovely review! Jodie is so thrilled to hear you left the store happy! We look forward to welcoming you in store soon!
Fantastic experience: Clare at this Tui branch was superb. Nothing was too much trouble even when she was simultaneously making my family’s booking and our friends booking which was remotely done on loud phone speaker, this was done because they live in the north of England. She made everything crystal clear and the twin booking was not rushed. I left the store on a high as our holiday to Mexico with our friends is now in the bag. Do not hesitate to use Tui Wolverhampton. And once again, thank you Clare.
Hi Tim, thank you for your lovely words! We are so thrilled you left the store happy. We look forward to seeing you soon!
Fantastic experience: Clare was fab! So friendly and helpful. Popped in to book a last minute cruise and came away with lots of helpful information about not just the ship but all the destinations! Clare was able to advise on best room location and talk through all the small details to make the holiday even better!
Hi Michelle, thank you so much for your kind words about Clare. She will be so thrilled over how happy you are! We look forward to seeing you in store soon!
Fantastic experience: Absolutely amazing staff. Both Jodie and Clare listened to my rather strict criteria, gave excellent advice about destinations and hotels and were supportive in helping me and my family to make a decision. Thanks so much. We're looking forward to visiting Ibiza soon x
Hi! Thank you for your lovely review about our team members Jodie & Clare, we are so thrilled to hear you left the store happy, we hope you have a lovely time in Ibiza :)
Fantastic experience: Met Harriet in store today she was both professional and friendly. We went in to book a cruise and she managed to find a holiday to suit us. Explaining everything thoroughly to ensure we will get the best from our trip. Will visit again definitely.
Hi Diane, thank you for your lovely comments about Harriet, she enjoyed looking after you and we look forward to having you in store again soon!
Fantastic experience: Fantastic shop in store bilston Road never ever had problem last 5 years lisa jodie emily Sophie are a few of the girls who work there if I ring up I can book over the phone always so so helpful Ll my holidays are booked through this store
Hi Pat, thank you for your lovely comments. We look forward to seeing you in store again soon!
Fantastic experience: Had to change holiday details, first dealt with by Teagan who listened to our problem sorted a new holiday and said one of the advisors would sort all the paperwork, Ruby was fantastic polite and courteous and well knowledgeable and got everything sorted and also makes a bostin cup of tea lol.. Seriously a big thank you to everyone at TUI Wolverhampton for the assistance given...
Hi Nigel, thank you so much for taking the time to leave Teigan and Ruby a review! They will be thrilled to read this. We hope to see you in store again soon.
Negative experience: We were trying to book an annual business trip for 10 executives, but Tui seemed disinterested and unhelpful. Promises to call back were not followed through. Still waiting for the email they promised. (Don't bother now guys, you've lost this business now and every year going forward). Minimal effort to find us accommodation and flights was made during the multiple times we called them. They just kept saying, "computer says no" and did not ever offer any alternative solutions. We had to push and make all the suggestions, to which they said, we will look into that and call you back, but never did. If you don't want annual large group bookings, you could have just said so. Instead we wasted our time chasing you for a week. Ultimately, we found a competitor, who bent over backwards to help. So every year now we will go straight to them.
Hi June. We're really sorry your experience didn't match your expectations. Please feel free to reach out to us to discuss this further on 01902 454 333.
Fantastic experience: Thank you to Jodie for being amazing. I called up after winning a voucher for tui and was having trouble redeeming the voucher online, whoever I spoke to was so lovely and helpful and told me I should pop in after work. I went down and there was two people ahead of me waiting, they all got seen to quickly and I was next and put with Jodie. Never has someone made me feel so comfortable as quick as she did. I told her I knew exactly where, when and what I wanted and exactly how much it would be, I was so wrong because she saved me another £100 and sorted my insurance out (which I had paid a ridiculous amount before). Went through everything with me and even gave me some great tips along the way. And a shoutout to Clare and Brad as they both seemed like very friendly people and the two lovely ladies at reception, terribly sorry I didn’t get your names!
Hi, firstly, congrats on winning a TUI voucher! Thank you so ,uch for your kind words about Jodie, I know she will be thrilled to read, as well as your lovely comments about the team. Take care and we look forward to seeing you soon.
Fantastic experience: Excellent friendly service. Harriet made booking nice and easy and was very patient.
Hi Michael, Harriet will be so pleased to read this, thank you.
Fantastic experience: Lisa was wonderful again. We really enjoy the experience of finding a lovely holiday.
Hi Andy, thank you for your review on Lisa's service, we hope to see you instore again soon!
Fantastic experience: Met with Harriet @ rep TUI- first class representative for TUI. Very organised, didn’t have any strain thinking about things to organise. All taken care of. She is exceptionally professional and friendly. Wonderful representation for TUI.
Hi Beverley, thank you for your review on Harriet's service she will be thrilled.
Fantastic experience: Great service and high quality the staff were amazing and welcoming we were happy visiting TUI Wolverhampton and thank you for Brad especially for helping us with what we wanted and following up.definitely will ask for Brad from now on he is great in what he does . Thank you Brad again
Hi Sarah, Thank your for your review. We are delighted you had a great experience in store and received excellent service from Brad. He will be thrilled to read your comments. We look forward to seeing you in store again soon.
Fantastic experience: From the very beginning, Charlotte demonstrated a high level of professionalism and expertise. attention to detail and thorough understanding of my preferences made the entire planning process seamless and enjoyable. Charlottes recommendations for destinations, accommodations were spot-on. Charlottes prompt responses to our inquiries and your willingness to go the extra mile to accommodate any changes or requests were truly commendable. I felt confident and well taken care of throughout the entire process. Not only did she provide outstanding travel planning services, but your friendly and approachable demeanor made it a pleasure to work with. Thank you for your exceptional travel planning services. I will not hesitate to recommend Charlottes services to friends, family, and colleagues who are in need of a reliable and knowledgeable travel advisor. Wishing you continued success in your career, and I look forward to working with you again in the future
Hi Gojinder, thank you so much for the 5* review! I'm delighted you had a great experience. We look forward to seeing you again soon.
Fantastic experience: I came in yesterday morning and was helped by Clare, she was very professional and friendly! She had so much information to help us pick a destination which I was very thankful for. I will always go into this store to book future holidays as all the staff are very helpful!
Hi Anna, thank you for your lovely review. I know Clare will be so pleased to read. See you soon!
Fantastic experience: Booked our holiday again with the wonderful Jodie! She’s been booking our holidays for the last 7 years and wouldn’t trust anyone else with our bookings now! Always gives her helpful opinion and takes the process at our own pace! She knows what we want and won’t sell us anything less and always looks for the best deal/offer for us by always remaining professional and friendly! Thanks Again Jodie x
Hi Sarah, thank you for your lovely comments about Jodie. We are so glad you are happy. See you soon!
Fantastic experience: Went into the tui superstore back in October to collect currency for our trip to the States and was greeted by the lovely Olivia. Olivia was very approachable and eager to help with everything I needed! She made the whole transaction easy and fast. Overall Great experience!
Hi Marie, thank you for your lovely comments! Olivia will be so happy to read, we look forward to seeing you again soon!
Fantastic experience: Lisa is so marvellous and fabulous. Helped us every step of the way! Always love booking in store. Thank you.
Hi Gillian, thank you for your review. Lisa will be so pleased. We look forward to seeing you in store again soon!
Fantastic experience: Went to book a family holiday...was serve by a very lovely lady called Lisa...she was so very helpful and polite and advised us on the best holiday to book. Would definitely consider booking again and would only want Lisa to book for us
Hi Louise, thank you for your feedback! We hope to see you in store again soon
Fantastic experience: Went to get my travel money today, walked in to such a pleasant smile on a new member of staff Hannah. Took the time to ask me about my up coming holiday and just paid an intrest. Will be returning to this store again
Hi Elizabeth, thank you for your feedback regarding Hannah. I know she will be thrilled to read! Thank you for popping in to see us!
Fantastic experience: In all my years of travelling with TUI (which is many) I have never experienced such professional service from a TUI employee than I did with Charlotte. She didn't have to help me as I booked my holiday online but I feel as though Charlotte deserves a mention as she is the most outstanding TUI employee I've come across. Thanks again Charlotte
Hi John, thank you for such a lovely review! Charlotte is thrilled to read. We look forward to seeing you in store again.
Fantastic experience: Was greeted by a pleasant smile on today’s visit to the Wolverhampton store. Goes by the name of Hannah. Great staff, it’s where your holiday starts.
Hi Dawn, thank you for your lovely review! Thank you for popping into store.
Fantastic experience: Jodie is always so helpful in helping me book my holiday. Great service and customer skills.. cheers TUI Wolverhampton 10 / 10
Hi Paul, thank you for your lovely comments! Thank you for booking with us again, always a pleasure!
Fantastic experience: Harriet was absolutely brilliant from start to end so informative about everything and most of all very friendly will definitely be going back to her to book another tui holiday great asset to the company thank you once again
Hi Razwan, thank you so much for your feedback. Harriet will be thrilled to read this. We hope to see you in store again soon.
Fantastic experience: Just booked a wedding with Jodie at tui superstore Wolverhampton, and we are literally over the moon with everything, the count down begins. Thank you again jodie
Hi Nik, thank you for your review Jodie will love reading this.
Fantastic experience: Jodie was our advisor on out visit today and made me and my mom feel very welcomed giving us tea and coffee while we waited. Jodie’s an absolute diamond, lovely and bubbly and made us feel fantastic it’s 5* plus from us ⭐️⭐️⭐️⭐️⭐️
Hi Angela! Thank you for such a lovely review! It is always a pleasure having you instore! Look forward to seeing you again soon!
Fantastic experience: Had the most amazing welcome this evening with the lovely team at Tui Wolverhampton superstore. Myself and partner booked our wedding package with the lovely Jodie wowza what an amazing woman, she made us feel relaxed, warm & very welcome from the get go, she listened to our fears & instantly put us at ease, Jodie explained how she had dealt with weddings before and what worked & what didn't, I instantly imagined my package and became relaxed explaining my dream Jodie managed to get every detail we wanted and even persuaded my partner to take an extra week off just for us and not our guest, I give a massive Thank you for that.. Yes he was out numbered but we got our way Thank you so much Jodie & Tui we'll be back for future bookings x
WOW what a lovely review! Thank you so much for taking the time to give your feedback, I am sure Jodie will be thrilled to read this.
Fantastic experience: Where to start from the moment I walked in I was made to feel welcome drinks offered. This wasn’t just any normal visit to plan a holiday it was to book our wedding. From start to finish Teigan assisted me after spending three hours trying to find the perfect setting to fit all our guest and our requirements it finally got booked she has patience of a saint and went above and beyond and we can’t thank her enough!
Hi Francesca, thank you for taking the time to leave a review! Teigan and our whole team loved reading your comments! Congratulations on booking your wedding again and we look forward to seeing you again soon!
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